Pawtucket Credit Union jobs

Coastal1 Credit Union is seeking to hire a Call Center Representative in our Contact Center! Our Call Center Reps provide quality service to members by providing information, resolving problems, and selling Credit Union products, maintain existing member relationships - provide superior level of financial services, represent the image, products, and services of Coastal1 to membership, maintain an awareness of laws and regulations affecting the department and/or areas of responsibility. This is an on-site, in office position. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Duties and Responsibilities * Provide accurate, efficient quality customer service to members and prospective members over the phone. * Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit card issues and Online Banking issues and resolution within level of authority. Forward inquiries to appropriate department for resolution beyond area of authority, access, or knowledge. * Order checks and complete account maintenance and transaction slips accurately and in a timely manner. Accept and process loan payments through Orbipay loan payment system. * Make recommendations and/or decision fee reversal requests and provide alternate overdraft solutions. * Educate members on account criteria, features, benefits and recommend alternate solutions to member concerns. * Recognize referral opportunities, complete VISA applications over the phone, cross sell other Coastal1 products and services such as Online Banking enrollment and achieve minimum required referral goals. * Demonstrate knowledge of Credit Union products and services, policies, and procedures. * Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, Member Identification Program and Office of Foreign Assets Control screening and record keeping requirements. * Perform other duties as required. Education and Experience Requirements * Minimum of a high school diploma or equivalent required. * At least 2 years demonstrated successful work experience as a Teller with a strong background in customer service. * Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills. * Familiarity with basic math concepts required. * Must be able to focus and pay attention to detail when processing a high volume of work, occasionally work under pressure and have the ability to meet tight deadlines. * Familiarity with PC's and basic office software such as MS Office. * Must have the ability to learn new and changed procedures and methods for processing member transactions. * Ability to maintain a high level of professionalism and excellent customer service skills, demeanor, appropriate business appearance, and demonstrated knowledge of Coastal1's products and services, policies, and procedures. * Ability to maintain a positive and upbeat Credit union image. * Ability to handle confidential information securely. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Ability to work independently and as a team member. * Bi-lingual helpful Equal Opportunity Employer

ABOUT THE ASSET MANAGEMENT / COLLECTOR ROLE: We are seeking an Asset Management Specialist (Collector) to join our team. Under general supervision, and following established policies and procedures, you will contact members (via telephone, mail, e-mail) to resolve delinquent accounts. This role focuses on collections of overdrafts, negative share accounts and delinquent loans. You will counsel members on various financial planning and budgeting tools. Ensures Collection activities are in compliance with state and federal regulations and Credit Union policies and procedures. Maintains the delinquency rate according to Credit Union goals and maximizes the charge-off and recovery process. Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. WHAT YOU WILL DO: (Collections, Collector) 1. Collects all past due accounts. Communicates and counsels' members with delinquent accounts using specific knowledge of Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act. Counsels' members with delinquent loans using specific knowledge of good collection techniques to maintain good relationships with delinquent members and yet avoid losses. 2. Collect on Mortgage Loans owned by secondary market investors (FreddieMac). 3. Coordinate loan modifications and troubled debt restructures with member mortgage accounts. 4. Responds to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activity. Reviews debt proposals from debt management organizations to work out reduced payments on delinquent and non-delinquent accounts. 5. Responsible for but not limited to, recommending which accounts to charge off, repossession, legal action, settlements on charged off accounts, freezing shares for delinquent purposes, answering court attachments, handling bankruptcies, and when necessary, works with the credit union-approved collection attorney to collect accounts through legal means. 6. Gather information regarding delinquent loan activity for the VP, Collections. Recommends delinquent accounts to be charged off. 7. Responsible for preparing a variety of reports on a weekly, monthly, quarterly, etc. basis, and for recommending policy and developing procedures to assure compliance with state and federal regulations. 8. Represents the Credit Union at legal proceedings. Negotiates with attorneys on bankruptcy and other legal issues. 9. Coordinate foreclosures for both Credit Union owned and secondary market owned properties. 10. Coordinate mortgage short sales dealing with real estate brokers, lawyers and other financial institutions. 11. Coordinates repossessions. Initiates appropriate action to sell or dispose of repossessed vehicles. Assigns accounts to outside Collection agency, according to policy. Responds to court garnishments and levies. 12. Performs other collections and/or administrative related duties as assigned by the VP, Collections. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience/Skills/Knowledge: 1. Minimum 2 years progressively responsible experience in consumer loan collections and delinquencies preferably in a financial institution. 2. Demonstrated knowledge of Fair Credit Debt and Collections Act and lending policies and procedures. 3. Knowledge of secondary market regulations, policies, procedures and experience with FreddieMac workout prospector software. 4. Excellent oral, written telephone and interpersonal communication skills. 5. Excellent organizational, analytical and problem-solving skills. 6. Ability to deal with difficult members, resolve problems and work well under pressure. 7. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. 8. Ability to manage multiple projects/priorities simultaneously and produce the desired results. 9. Ability to function in a commercial business office environment and utilize standard office equipment including but not limited to fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

ABOUT THE ROLE Under general supervision and following established policies and procedures, the Facilities Specialist is responsible for the interior and exterior maintenance of all Credit Union facilities. Responsible for performing a variety of custodial, facilities, courier and clerical duties on an on-going basis. Assists in maintaining the credit union's Records Retention and Destruction program. Duties may include but are not limited to: cleaning branches, trash removal, purchase of cleaning/maintenance supplies, schedule on-going and contracted maintenance, snow removal, minor construction or handyperson related tasks. Responsible for completion of assigned errands and tasks per requests or on authorized schedules. WHAT YOU WILL DO Ensures inside and outside of credit union facilities are clear of trash and other debris. Ensures parking lots are maintained and painted according to schedules. Performs snow removal and/or ice removal management. Performs a variety of facilities duties, including but not limited to: replacing light bulbs, moving furniture, relocating records, and setting up rooms for meetings, etc. Maintains inventory of necessary supplies, i.e. light bulbs. Monitors the conditions of the headquarters building & grounds daily, taking corrective action as necessary to maintain safety, security, and cleanliness. Completes room and equipment set-up for events and meetings. Provides support in handling back-office supplies and monitoring office supply ordering throughout the Credit Union. Provides support in maintaining the Records Retention and Destruction Policy with guidance from AVP, Facilities. Partners with the credit union's 3rd party vendor in managing the storage and/or destruction of records. Oversees shredding at Corporate Center. Acts as a liaison with the credit union's 3rd party vendor. Performs all duties of a courier. Travels from branch to branch on an as needed basis, performing maintenance tasks and transporting internal mail. Performs other facilitates and/or clerical related duties, as assigned by the AVP, Facilities or Vice President, Facilities. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience / Skills/Knowledge : Must possess a valid driver's license and can operate a motor vehicle. Must have the ability to function in an environment in which working conditions vary: noise, heat, dust, snow, ice. The ability to lift boxes up to 60 lbs is required. Must have strong service orientation in alignment with the credit union's mission and core values. Ability to manage multiple tasks simultaneously and produce an effective outcome is required. Must have the ability to use power tools safely and mount equipment or office supplies to walls. Excellent verbal, reading comprehension and interpersonal communication skills required. Basic computer proficiency required. Must be able to use Microsoft Outlook and the Internet to perform job-related tasks. Excellent organizational ability and time management skills required. Must have the ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: postage machine, fax, copier, telephone, etc. Travel required ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Your Role as a Member Relationship Advisor I As a Member Relationship Advisor I. (Universal Banker) at Navigant Credit Union, you'll be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience. We're looking for someone to play an active role in the following areas: Delivering Outstanding Service: Help members in-person, over the phone, and online. Process transactions such as deposits, withdrawals, account transfers, and address changes. Cross-Selling Products: Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs. Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services. Loan Processing & Member Support: Help members complete loan applications, collect necessary documentation, and provide updates on loan status. Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans. Ensure members understand their loan terms and next steps. Problem-Solving & Advocacy: Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act. Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships. Sales & Community Engagement: Work towards meeting annual sales and service goals. Act as a Navigant Credit Union ambassador in the community and at business-related functions. Manage a book of business, set appointments, and follow up on referrals. What We're Looking For Education High school diploma or GED required. Qualifications Tech-Savvy: Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus. Communication: Strong verbal and written skills to explain financial products in a clear, accessible way. Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being. Organizational Skills: Ability to multitask and be detail-oriented in a fast-paced environment. Team-Oriented: Collaborative mindset, eager to contribute to a positive, member-focused team. Must be able to travel within the credit union's footprint based on business needs. Preferred Skills Sales Skills: Ability to recommend products and services based on member needs. Banking Experience: 2 years in member service and/or teller area of a credit union or other financial institution. Loan Processing: Understanding of loan origination, underwriting, and documentation. Why You'll Love Working at Navigant Credit Union Joining Navigant Credit Union means becoming part of a team that cares about your career success and well-being. As a Member Relationship Advisor I, not only will you make a direct impact on our members' financial journey, but will also receive: Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives. Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc. Career Growth: Ongoing training and professional development opportunities to grow your career Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy Navigant Credit Union is an Equal Opportunity Employer We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply. About People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

ABOUT THIS ROLE: This position is responsible for the development, implementation and maintenance of a formal compliance strategy and program at the credit union. Establishes compliance-related policies and procedures for the organization ensuring adherence to credit union/banking regulations and standards. Directs the activities of the compliance team to ensure activities align with the goals and objectives of the department and credit union. Recommends and/or implements best practices that align with the credit union's risk appetite. Serves as a subject matter expert on regulatory matters and provides guidance to management or business lines to ensure compliance. WHAT YOU WILL DO: Directs the daily operations of the compliance team by providing ongoing supervision, coaching, guidance, and training. Oversees performance management of the compliance staff, including but not limited to conducting reviews, recommending corrective action, and other employment actions. Actively participates in the employee engagement process to ensure a motivated staff. Participates in the interviewing process for and recommends the hiring of compliance staff. Conducts reviews and provides guidance to all Credit Union on all compliance related questions and issues, including but not limited to review of credit card and marketing materials, credit union offerings, and various disclosures. Conducts high-level research of regulatory-related matters (i.e., practices, regulation updates, etc.), communicates regulatory changes to business lines, and assists in the tracking and implementation of corrective action. Implements and maintains updated regulatory and compliance dashboards along with corrective action item report to provide to CRO and GC for reporting purposes. Develops and executes on the credit union's compliance strategy to align with growth plans and risk tolerance/appetite. Manages all examinations and/or internal/external compliance audits and functions as a liaison with any examiners/auditors. Delegates activities to the compliance team. Ensures that issues identified in the audit process are adequately addressed with internal, external and NCUA auditors. Monitors corrective action of any compliance deficiencies identified in regulatory reports of examination and assists business line managers in developing a response to said findings or deficiencies. Serves as s subject matter expert on regulations impacting the credit union and provides guidance to management or business lines to ensure understanding of compliance requirements. Cooperate as an integral team member of the Risk Department working with BSA, Legal, Information Security, Government Affairs, among others. Develops and executes a compliance-related training program for all credit union staff and senior management utilizing computer and web-based technologies, as well as live seminars. Oversees the current library of compliance resources and provides informational assistance as requested. Participates in new product development and provides input regarding compliance concerns relevant to proposed and current products and services offered by the credit union. Ensures all advertising and marketing materials comply with state and federal regulations and requirements. Supervises the annual regulatory filing for HMDA and owns the responsibility for certifying the completeness and accuracy of the data submitted. Performs other related compliance and administrative duties as assigned by SVP, Chief Risk Officer & General Counsel. QUALIFICATIONS: Education BA/BS in Accounting, Finance or related field required. Experience / Skills/Knowledge : 5 to 7 years' experience required in a financial institution in a regulatory compliance role(s). Certified Compliance Officer or Certified Regulatory Compliance Manager a plus. 2+ years' experience leading and managing a team is required. Excellent analytical ability and ability to conduct thorough research, interpret and understand all Credit Union and CFPB related laws and regulations, and provide workable recommendations and solutions to problems required. Excellent verbal, written, telephone and interpersonal communication skills required. Strong knowledge of, and practical experience with, credit union or other financial institution operating areas, functions, products and services. Excellent organizational and problem-solving skills required. Must be detail-oriented and a self-starter who is able to work both independently and as part of a team equally well. Must have a strong service orientation in alignment with the credit union's mission and core values. Must have the ability to handle simultaneously, multiple tasks and changing priorities in an efficient and effective manner. Must have the ability to work with all levels of management, credit union staff, and members. Must have the ability to create and deliver presentations to all levels of the organization for training or reporting purposes. Must be PC proficient, including Microsoft Office (Word, Power Point, Excel, Outlook) and the Internet as well as other spreadsheets and financial analysis programs. Ability to lift a minimum of 25 lbs. (e.g. file boxes, supplies, etc.) ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Coastal1 Credit Union is a leading provider of financial services, committed to delivering exceptional member experiences seeking a Senior Commercial Credit Analyst to join our team. The Senior Commercial Credit Analyst, under the direction of the VP - Commercial Banking Operating Officer ("CBOO"), or designee, analyzes the financial condition of enterprises and evaluates the quality and sufficiency of the sources of repayment, collateral and the appropriateness of business plans and credit structures for various extensions of credit, including new to Coastal1, renewals or modifications. Prepares loan presentations in Credit Quest's Credit Manager and Financial Analyzer, for approval by the Loan Officer, Commercial Banking Operating Officer, Commercial Banking Manager, Chief Lending Officer, Loan Committee or the Board of Directors, as necessary, providing adequate details of the credit structure, management, collateral evaluation, background of the business and industry, assessment and adequacy of proposed transaction structure, risk ratings and creditworthiness. This role requires ON SITE availability in Pawtucket, Rhode Island. Qualifications: * Bachelor's degree from a four-year college or university in a business-related field, or equivalent work experience is required. Additional education, certifications, or other distinctions are a plus * Formal commercial credit training is preferred. * Five (5) or more years of commercial credit analysis experience. * Working knowledge of Credit Quest's Credit Manager and Financial Analyzer is desirable * Strong analytical and quantitative skills. Proven ability to gather and analyze data and information, draw logical conclusions, and make appropriate recommendations. Proven problem-solving ability * Strong organizational, time management and prioritization skills with attention to detail * Excellent verbal, written, and interpersonal communication skills with strong presentation skills * Team player able to work effectively in a team fostered, multi-tasking environment * Working knowledge of MS Office (e.g. Excel, PowerPoint, Word, Outlook.) Familiarity with Fiserv DNA is a plus * Ability to maintain a positive and upbeat Credit Union image. * Demonstrated ability to handle confidential information securely. * Bi-lingual communication skills are advantageous, but not required. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Duties: * Provides an independent credit quality assessment of the larger, more complex existing and prospective Commercial Banking Members' credit structures by conducting comprehensive financial analyses, including scrutinizing financial statements (audited, reviewed, or self-prepared) or income tax returns, performing detailed financial statement analysis, trend analysis, industry assessments, collateral valuations, cash flow analysis and evaluation of the ability to repay required debt service. * Examines, analyzes, and evaluates a variety of documents and business structures, and then utilizes independent judgment to determine the degree of proposed transaction risk when compared to Coastal1's Credit policy. * Extrapolates data from financial statements, tax returns, credit agencies, online searches, and all other available resources, to analyze cash flows and project economics, and prepare detailed property descriptions and market analysis, tenancy analysis, property valuations, construction budget analysis with sources and uses, guarantor/sponsor personal financial statements and cash flows, and real estate holdings analysis. * Spreads financial statements and tax returns and performs industry peer analysis in Credit Quest's Financial Analyzer and then uses Credit Quest's Credit Manager to perform detailed credit analysis and risk assessments. * Engages with Member Borrowers, their advisors, and the relevant Coastal1 officers or stakeholders as needed during the credit process. * Assists Commercial Loan Officers with construction project site visits, inspections, Member visits and meetings, as well as with structuring commercial loans. * Prepares annual relationship reviews on required (or, assigned) Commercial Banking largest loan relationships including a complete analysis of annual financial statements and tax returns, collateral evaluation, payment history, risk rating adequacy review and reaffirmation, and adverse industry or economic changes. * Reviews compliance with loan agreements of existing Members and reports exceptions to the CBOO or Commercial Banking Manager. * Works closely with Loan Officers in transaction structuring, or project analysis and feasibility. * Provides ongoing monitoring support for existing extensions of credit through annual relationship reviews, renewals of existing credit facilities, and the testing of covenant compliance. * Responds to a variety of inquiries and confirmations about Commercial Banking Members. * Ensures compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, Member Identification Program and Office of Foreign Assets Control screening and record keeping requirements. * Performs other duties assigned, and all duties in accordance with Coastal1 policies, procedures and the applicable regulatory compliance guidelines. Equal Opportunity Employer

ABOUT THE ROLE: The Sr. System's Administrator responsibility is to develop, implement and maintain the organizations in- house, co-located, cloud, and security infrastructure. This includes planning, developing, installing, configuring, maintaining, and supporting all systems, services, hardware, and software. WHAT YOU WILL DO: Oversees installation, configuration, maintenance, and troubleshooting, of all networks, servers, and cloud infrastructure components. Implements and maintains best practices configurations with a focus around high availability, zero trust security, and least privileged access. Collaborates with team members to provide full oversight of all enterprise systems. Collaborates with technicians and helpdesk employees to ensure knowledge transfer, training and adequate customer service is provided to stakeholders and end-users. Maintains relationships and negotiates with vendors, outsourcers, and contractors to secure and maintain infrastructure and Researches, evaluates, and implements technologies that align with the business needs and compliance standards of the organization. Conducts research on emerging products, services, protocols, and standards in support of infrastructure procurement and development Leads technical requirements and implementation efforts for organization-wide projects. Manages, monitors, and maintains servers (virtual, physical and cloud), and their associated operating systems and Manages, monitors, and maintains all network infrastructure including routers, switches, wireless, and cloud components. Monitors the daily server and storage area network backups and replication at all CU facilities. Understands offsite business continuity and disaster recovery strategy. Assesses and mitigates vulnerabilities and risks on all systems and endpoints through update and patching strategy. Ensures policy enforcement is holistic in both cloud and on-prem environments. Administers and maintains end user accounts, permissions, and access Oversees security hardware and software including anti-virus and encryption solutions. Assists various departments when end-user hardwaresoftware problems require advanced knowledge (level 2 support). Develops, provides and updates documentation for departmental, auditing, and compliance obligations. QUALIFICATIONS: Education College diploma or university degree in a related field and 5+ years' work experience preferred Relevant technical certifications required Experience/Skills/Knowledge: In -depth technical knowledge of Microsoft Cloud, Microsoft Server, Network Fundamentals, Security Concepts required. Must have 5+ years direct hands-on hardware & software troubleshooting Must have working technical knowledge of Microsoft server and workstation operating systems including Windows Server 2019& Windows 10/11 required. Must have working technical knowledge of Microsoft 365 and Azure Cloud required. Must have extensive application support experience with Microsoft Office and other common user productivity Must possess stronginterpersonal skills, oral communication skills, and proven analytical and problem-solving Must have strong service orientation skills in alignment with the Credit Union's mission and core values. Must possess strong time management skills and the ability to effectively prioritize and execute tasks in a fast-paced environment required. Ability to conduct research related issues and products as Must be highly self-motivated and Must have experience working in a team-oriented, collaborative On-call availability for emergency evening and weekend support required. ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Coastal1 Credit Union is seeking to hire a Teller for our Angell Street Branch in Providence! The ideal candidate will have a strong customer service background with cash-handling experience. As the members first point of contact, our Tellers have a passion for developing member relationships while providing knowledgeable, courteous service. It doesn't stop there; the Teller plays a key role in helping members understand our products, services, and latest technology banking products through proactively assisting members in accessing products using self-service tools. This way our members can bank smarter! Education and Experience Requirements * High School Diploma or equivalent * Prior cash handling experience * Previous customer service experience preferred Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities * Provide excellent member service from start to finish with each member. * Process all member transactions accurately and promptly; these include withdrawals, deposits, check cashing, loan payments, cashier's checks, money orders and inquiries. Perform transactions discreetly and confidentially. * Follows established processes and guidelines in daily activities to do what is right for members and Coastal1 Credit Union, adhering to all applicable policies, laws, and regulations. Completes assigned compliance training within required time frames. * Assists members with general account questions within the scope of their role from start to finish. Knows when to refer members to the appropriate team member for additional more in-depth services. * Prioritizes learning about products and services, and navigate internal portals to find answers in an efficient manner. * Perform other duties as required. Equal Opportunity Employer

ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! ABOUT THE ROLE: Responsible for coordinating the day-to-day operations of the branch in accordance with established policies and procedures. In conjunction with the Branch Manager, ensures all branch personnel deliver exceptional customer service, aligned with the Credit Union's core values and mission statement. Ensures sales and service programs and goals are communicated, met and improved. Acts as Branch Manager in his/her absence. Responds to questions and/or provides information upon request from members (internal & external). Processes requests/transactions as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. WHAT YOU WILL DO: (in descending order of importance) 1. Ensures the branch is open and ready to conduct business each business day. Assigns various operational duties as appropriate, to Head Teller and/or MSR's. Ensures appropriate cash level is maintained and orders currency as needed. Ensures quality service standards are maintained. Assists in ensuring the branch is in compliance and that prescribed security controls are maintained. Audits are required to be conducted in conjunction with policies and procedures. May review and approve daily overdrafts and approve checks. 2. Performs all duties of a Member Service Representative including but not limited to: explaining savings and checking programs, opening new accounts. , IRA's CD's, approving checks, and dealing with members' problems and concerns. 3. Performs all duties of a Loan Officer. Takes loan applications, interviews member, provides disclosures, conducts credit checks, etc and ensures documentation is complete. 4. Assist in supervising, directing and controlling the activities of the Branch. Ensures a trained, motivated and professional staff capable of providing efficient and effective Branch services to the CU members. Interviews, schedules, trains, assign work; establishes performance expectations and monitors results. Recommends the discipline and/or discharge of subordinates, while maintaining required personnel documentation. Coaches and counsels staff, as necessary. 5. Utilizes tact and experienced-based knowledge to research and resolve member inquiries by explaining specific policies and products while representing the CU in a professional manner and maintaining positive member relations. Responds to member inquiries regarding discrepancies or problems with account. Conducts thorough research, determines corrective action and processes changes in accordance with established policies and procedures. 6. Provides accurate information to members regarding Credit Union services, products, policies and procedures. Analyzes member accounts in order to provide better services and deepen relationships. Cross sells and services members. Conducts outbound calls to members to follow up activate services sold and to develop new business and meet prescribed sales goals.. Coordinates with other CU departments as necessary. Refers members to departments/personnel providing specialized services as necessary. 7. Performs other branch, operational, sales and administrative duties, as assigned by the Branch Manager. Performs all duties of an MSR, Head Teller, Assistant Head Teller and/or Teller as needed. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. AA degree/college coursework preferred. Experience/Skills/Knowledge: 1. Minimum 3 years progressively responsible experience in branch operations, preferably as a Teller Supervisor and/or MSR. 2. Knowledge of teller, member service, and loan policies. Previous supervisory or Team Leader experience. 3. Excellent organizational, analytical and problem solving skills. 4. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. 5. Excellent verbal, written, telephone and interpersonal communication skills. Must possess a service orientation and be willing to sell products and services. 6. Ability to manage multiple projects/priorities simultaneously in an effective manner. 7. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Frequent local driving required. Ability to lift 25lbs. or more (coin bags).

Your Role as a Member Service Advisor As a Member Service Advisor, at Navigant Credit Union, you'll be at the forefront of delivering high quality service to our members. The role involves performing a variety of tasks, from processing transactions to helping members understand our products and services. Your efforts will contribute to our mission of providing outstanding member experiences. We're looking for someone to play an active role in the following areas: Relationship Building: Develop meaningful relationships to understand members' financial picture and goals. Recommend and cross-sell products and services as needed. Member Services: Process transactions via phone, mail, email, fax, and online services related to loan payments, account transfers, address changes, and debit card issues. Resolve member inquiries and discrepancies with care and accuracy. Sales and Referrals: Promote Credit Union products and services that meet the needs of NCU members. Refer individuals to wealth management as appropriate. Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships. Additional Duties: Assist with other member services and administrative tasks as assigned by the supervisor. What We're Looking For Education High school diploma or GED . Qualifications Experience: At least 2 years of experience in member service, operations, or call center. Customer Service: Previous customer service experience and the ability to maintain confidentiality. Communication: Excellent verbal, written, telephone and interpersonal communication skills. Organizational Skills: Strong organizational, analytical, and problem-solving abilities. Ability to handle multiple projects and priorities effectively. Tech Savvy: Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and online tools. Experience with banking software is a plus. Preferred Skills Banking experience: Knowledge of financial and/or banking products, services, policies, and procedures. Sales Skills: Ability to recommend products and services based on member needs. Language Skills: Bilingual in Spanish. Why You'll Love Working at Navigant Credit Union Joining Navigant Credit Union means becoming part of a team that genuinely cares about your career success and well-being. As a Member Service Advisor, you will make a direct impact on our members' financial journey and receive: Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives. Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc. Career Growth: Ongoing training and professional development opportunities to grow your career. Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy. Navigant Credit Union is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply. About People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Coastal1 is looking to hire a Collector II! A Collector is responsible for administering the collection process so that Coastal1's loan losses are minimized, and, in the event of a charged-off loan, that every reasonable attempt at recovery is made. On site availability in Pawtucket, Rhode Island is required. Education and Experience Requirements * Minimum of a high school diploma or equivalent required. Associates degree preferred. * At least 3 years demonstrated successful work experience in a collection environment, or experience in a lending function with a strong background in customer service. * Must be able to develop work-out programs, have the ability to persuade members, and to present plans effectively. * Capable of dealing professionally, courteously, yet firmly with members, be able to deal with difficult situations. * Familiarity with basic math concepts required. * Must be capable of accurate and timely performance of duties. * Familiarity with PC's and basic office software such as MS Office. * Ability to maintain a positive and upbeat Credit union image. * Ability to handle confidential information securely. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Ability to work independently and as a team member. * Bi-lingual helpful. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities * Review delinquent accounts on a regular basis and initiate collection procedures. Maintain an up-to-date record of all delinquent account activities. * Maintain regular and frequent contact with members with delinquent accounts. Maintain accurate and complete records of these communications. * Communicate member credit data with various credit bureaus. * Resolve consumer credit disputes in a timely manner. * Monitor and maintain accurate records associated with insurance issues of OREO. * Prepare, send, and follow up all correspondence with members regarding delinquent accounts. * Perform skip-tracing functions when required, including obtaining financial information from credit bureaus, attorneys, insurance companies, retailers, and relatives. * Work together with other Departments/Branches to insure each account is properly serviced and member requests are satisfied. * Review delinquent accounts for recommendation of foreclosure, repossession, modification, or charge off. * Collect on returned (NSF) checks that result in reversal of payments on loans. * Handle and resolve incoming emails and phone calls dealing with member issues and questions regarding loans. * Prepare month end charge off reports. * Assist in preparation of paid loan packages. * Review and set up automatic payments for EFT. * Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, including identifying and reporting suspicious account activity to the Security Officer, completing required BSA-related training; and complying with any additional applicable BSA/AML requirements. * Perform other duties as required. Equal Opportunity Employer

ABOUT THE ROLE: Under general supervision, but following established policies and procedures, is responsible for providing leadership and direction to daily branch operations. Supervises and trains branch personnel in lending and deposit services. Ensures all branch personnel deliver exceptional customer service, aligned with the Credit Union's core values and mission statement. Ensures that all branch personnel are working as a team and are providing efficient, effective and professional member service. Ensures branch is in compliance and is operating within Credit Union policies and procedures. Accountable for maximizing branch sales and minimizing operating losses. Responds to questions and/or provides information upon request from members (internal & external). Processes requests/transactions as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. WHAT YOU WILL DO: ( in descending order of importance ) Ensures that the branch is open and ready to conduct business each business day. Responsible for general maintenance, security and safety of the branch. Oversees the ordering and verifying of currency shipments for the branch. Ensures that the branch balances all transactions at the close of each business day. May assist tellers and others to resolve adjustments. Authorizes adjustments. Maintains petty cash records. Audits safe deposit boxes. Ensures all equipment is in proper working order. Oversees department data retention. Promotes cross sales of the credit unions products and services. Supervises and directs branch personnel to ensure a trained, motivated and professional staff capable of providing efficient and effective Branch and Member services to members. Interviews, recommends for hire, schedules, assigns work to, establishes performance expectations and recommends the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation. Coaches and counsels staff on an on-gong basis. Coaches and develops staff in the area of sales. Plans and conducts weekly sales meetings. Maintains target cross-sell ratio. Creates, implements, and monitors branch sales campaigns. Provides such member services as explaining savings and checking programs, opening new accounts, issuing traveler's checks, IRA's, certificates, approving checks and dealing with members with special concerns. Researches and resolves member inquiries, explains specific policies and procedures. Assists branch personnel by answering questions and resolving more complex work-related problems. Proactively identifies potential members and works to retain existing members. Ensures that branch complies with member service standards. Performs all duties of a Loan Officer. Takes loan applications, interviews member, provides disclosures, conducts credit checks, etc and ensures documentation is complete. Maintains a positive working relationship with outside vendors to resolve problems and remains current on new product development. Keeps abreast of new rules and regulations that may impact Retail Banking Operations. Ensures that the branch is in compliance. Participates in management meetings. Communicates information to subordinate staff. Participates in local civic and community organizations to seek new business opportunities. Performs other managerial and/or branch related duties as assigned by the VP- Regional Branch Manager. Performs all duties of an Assistant Manager, Member Services Representative, Head Teller, Assistant Head Teller and/or Teller as needed. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. BA/BS in Business, Finance or related field preferred. Equivalent experience may be substituted for a degree. Experience / Skills/Knowledge : Minimum 3 to 5 years progressively responsible experience in branch operations. Knowledge of teller, member service, and loan policies. Minimum two years previous supervisory experience. Must possess excellent verbal, written, telephone and interpersonal communication skills. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. Ability to manage multiple projects/priorities simultaneously. Ability to sell products and services and conduct business development calls on members and potential members. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc. Travel required. ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Job Description ABOUT THE ROLE Under general supervision and following established policies and procedures, the Facilities Specialist is responsible for the interior and exterior maintenance of all Credit Union facilities. Responsible for performing a variety of custodial, facilities, courier and clerical duties on an on-going basis. Assists in maintaining the credit union's Records Retention and Destruction program. Duties may include but are not limited to: cleaning branches, trash removal, purchase of cleaning/maintenance supplies, schedule on-going and contracted maintenance, snow removal, minor construction or handyperson related tasks. Responsible for completion of assigned errands and tasks per requests or on authorized schedules. WHAT YOU WILL DO Ensures inside and outside of credit union facilities are clear of trash and other debris. Ensures parking lots are maintained and painted according to schedules. Performs snow removal and/or ice removal management. Performs a variety of facilities duties, including but not limited to: replacing light bulbs, moving furniture, relocating records, and setting up rooms for meetings, etc. Maintains inventory of necessary supplies, i.e. light bulbs. Monitors the conditions of the headquarters building & grounds daily, taking corrective action as necessary to maintain safety, security, and cleanliness. Completes room and equipment set-up for events and meetings. Provides support in handling back-office supplies and monitoring office supply ordering throughout the Credit Union. Provides support in maintaining the Records Retention and Destruction Policy with guidance from AVP, Facilities. Partners with the credit union's 3rd party vendor in managing the storage and/or destruction of records. Oversees shredding at Corporate Center. Acts as a liaison with the credit union's 3rd party vendor. Performs all duties of a courier. Travels from branch to branch on an as needed basis, performing maintenance tasks and transporting internal mail. Performs other facilitates and/or clerical related duties, as assigned by the AVP, Facilities or Vice President, Facilities. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience / Skills/Knowledge : Must possess a valid driver's license and can operate a motor vehicle. Must have the ability to function in an environment in which working conditions vary: noise, heat, dust, snow, ice. The ability to lift boxes up to 60 lbs is required. Must have strong service orientation in alignment with the credit union's mission and core values. Ability to manage multiple tasks simultaneously and produce an effective outcome is required. Must have the ability to use power tools safely and mount equipment or office supplies to walls. Excellent verbal, reading comprehension and interpersonal communication skills required. Basic computer proficiency required. Must be able to use Microsoft Outlook and the Internet to perform job-related tasks. Excellent organizational ability and time management skills required. Must have the ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: postage machine, fax, copier, telephone, etc. Travel required ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

Your Role as a Member Relationship Advisor I As a Member Relationship Advisor I. at Navigant Credit Union, you'll be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience. We're looking for someone to play an active role in the following areas: * Delivering Outstanding Service: Help members in-person, over the phone, and online. Process transactions such as deposits, withdrawals, account transfers, and address changes. * Cross-Selling Products: Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs. Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services. * Loan Processing & Member Support: Help members complete loan applications, collect necessary documentation, and provide updates on loan status. Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans. Ensure members understand their loan terms and next steps. * Problem-Solving & Advocacy: Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act. * Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships. * Sales & Community Engagement: Work towards meeting annual sales and service goals. Act as a Navigant Credit Union ambassador in the community and at business-related functions. Manage a book of business, set appointments, and follow up on referrals. What We're Looking For Education * High school diploma or GED required. Qualifications * Tech-Savvy: Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus. * Communication: Strong verbal and written skills to explain financial products in a clear, accessible way. Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being. * Organizational Skills: Ability to multitask and be detail-oriented in a fast-paced environment. * Team-Oriented: Collaborative mindset, eager to contribute to a positive, member-focused team. Must be able to travel within the credit union's footprint based on business needs. Preferred Skills * Sales Skills: Ability to recommend products and services based on member needs. * Banking Experience: 2 years in member service and/or teller area of a credit union or other financial institution. * Loan Processing: Understanding of loan origination, underwriting, and documentation. Why You'll Love Working at Navigant Credit Union Joining Navigant Credit Union means becoming part of a team that cares about your career success and well-being. As a Member Relationship Advisor I, not only will you make a direct impact on our members' financial journey, but will also receive: * Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives. * Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc. * Career Growth: Ongoing training and professional development opportunities to grow your career * Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy Navigant Credit Union is an Equal Opportunity Employer We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply. About People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News. Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Job Description ABOUT THE ASSET MANAGEMENT / COLLECTOR ROLE: We are seeking an Asset Management Specialist (Collector) to join our team. Under general supervision, and following established policies and procedures, you will contact members (via telephone, mail, e-mail) to resolve delinquent accounts. This role focuses on collections of overdrafts, negative share accounts and delinquent loans. You will counsel members on various financial planning and budgeting tools. Ensures Collection activities are in compliance with state and federal regulations and Credit Union policies and procedures. Maintains the delinquency rate according to Credit Union goals and maximizes the charge-off and recovery process. Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. WHAT YOU WILL DO: (Collections, Collector) 1. Collects all past due accounts. Communicates and counsels' members with delinquent accounts using specific knowledge of Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act. Counsels' members with delinquent loans using specific knowledge of good collection techniques to maintain good relationships with delinquent members and yet avoid losses. 2. Collect on Mortgage Loans owned by secondary market investors (FreddieMac). 3. Coordinate loan modifications and troubled debt restructures with member mortgage accounts. 4. Responds to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activity. Reviews debt proposals from debt management organizations to work out reduced payments on delinquent and non-delinquent accounts. 5. Responsible for but not limited to, recommending which accounts to charge off, repossession, legal action, settlements on charged off accounts, freezing shares for delinquent purposes, answering court attachments, handling bankruptcies, and when necessary, works with the credit union-approved collection attorney to collect accounts through legal means. 6. Gather information regarding delinquent loan activity for the VP, Collections. Recommends delinquent accounts to be charged off. 7. Responsible for preparing a variety of reports on a weekly, monthly, quarterly, etc. basis, and for recommending policy and developing procedures to assure compliance with state and federal regulations. 8. Represents the Credit Union at legal proceedings. Negotiates with attorneys on bankruptcy and other legal issues. 9. Coordinate foreclosures for both Credit Union owned and secondary market owned properties. 10. Coordinate mortgage short sales dealing with real estate brokers, lawyers and other financial institutions. 11. Coordinates repossessions. Initiates appropriate action to sell or dispose of repossessed vehicles. Assigns accounts to outside Collection agency, according to policy. Responds to court garnishments and levies. 12. Performs other collections and/or administrative related duties as assigned by the VP, Collections. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience/Skills/Knowledge: 1. Minimum 2 years progressively responsible experience in consumer loan collections and delinquencies preferably in a financial institution. 2. Demonstrated knowledge of Fair Credit Debt and Collections Act and lending policies and procedures. 3. Knowledge of secondary market regulations, policies, procedures and experience with FreddieMac workout prospector software. 4. Excellent oral, written telephone and interpersonal communication skills. 5. Excellent organizational, analytical and problem-solving skills. 6. Ability to deal with difficult members, resolve problems and work well under pressure. 7. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. 8. Ability to manage multiple projects/priorities simultaneously and produce the desired results. 9. Ability to function in a commercial business office environment and utilize standard office equipment including but not limited to fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

We are looking for a Member Service Representative for our Smithfield Ave branch in Pawtucket! Our Member Service Representatives are responsible for creating and sustaining a welcoming environment with a desire to discover and support members' financial needs and goals. They assist members with everyday transactions, account opening, maintenance, and consumer lending needs, while delivering exceptional service. Proactively engage with members to uncover needs and enhance member relationships by educating members about products and services that allow them to bank smarter and meet their financial goals. Education and Experience Requirements * High School Diploma or equivalent * Prior cash handling experience * Previous teller experience required Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Purpose Create and sustain a welcoming environment with a desire to discover and support members' financial needs and goals. Assist members with everyday transactions, account opening, and maintenance while delivering exceptional service. Proactively engage with members to uncover needs and enhance member relationships by educating members about products and services that allow them to bank smarter and meet their financial goals. Duties and Responsibilities * Provide excellent member service from start to finish with each member. Proactively engage with members while opening new accounts such as savings, checking, IRAs, CDs, Visa, and debit card products for both consumer and business members. Perform all member transactions discreetly and confidentially. * Treat each member as an individual. Enhance member relationships by asking discovery questions with a genuine curiosity of helping members to achieve their goals. Provides solutions by educating members about products and services. * Process all member transactions when needed and assist members with general account questions withing the scope of their role. Know when to refer members to the appropriate team member for additional products and services such as loans, commercial products, and wealth management. * Ensure cash drawer and branch is in proof at close of every business day and research errors as needed. * Follows established processes and guidelines in daily activities ethically and with integrity. * Prioritizes learning Coastal1 products and services and completes assigned training within the required timeframe. * Perform other duties as required. Equal Opportunity Employer

Job DescriptionABOUT THE ROLE: The Sr. System's Administrator responsibility is to develop, implement and maintain the organizations in- house, co-located, cloud, and security infrastructure. This includes planning, developing, installing, configuring, maintaining, and supporting all systems, services, hardware, and software. WHAT YOU WILL DO: Oversees installation, configuration, maintenance, and troubleshooting, of all networks, servers, and cloud infrastructure components. Implements and maintains best practices configurations with a focus around high availability, zero trust security, and least privileged access. Collaborates with team members to provide full oversight of all enterprise systems. Collaborates with technicians and helpdesk employees to ensure knowledge transfer, training and adequate customer service is provided to stakeholders and end-users. Maintains relationships and negotiates with vendors, outsourcers, and contractors to secure and maintain infrastructure and Researches, evaluates, and implements technologies that align with the business needs and compliance standards of the organization. Conducts research on emerging products, services, protocols, and standards in support of infrastructure procurement and development Leads technical requirements and implementation efforts for organization-wide projects. Manages, monitors, and maintains servers (virtual, physical and cloud), and their associated operating systems and Manages, monitors, and maintains all network infrastructure including routers, switches, wireless, and cloud components. Monitors the daily server and storage area network backups and replication at all CU facilities. Understands offsite business continuity and disaster recovery strategy. Assesses and mitigates vulnerabilities and risks on all systems and endpoints through update and patching strategy. Ensures policy enforcement is holistic in both cloud and on-prem environments. Administers and maintains end user accounts, permissions, and access Oversees security hardware and software including anti-virus and encryption solutions. Assists various departments when end-user hardwaresoftware problems require advanced knowledge (level 2 support). Develops, provides and updates documentation for departmental, auditing, and compliance obligations. QUALIFICATIONS: Education College diploma or university degree in a related field and 5+ years' work experience preferred Relevant technical certifications required Experience/Skills/Knowledge: In -depth technical knowledge of Microsoft Cloud, Microsoft Server, Network Fundamentals, Security Concepts required. Must have 5+ years direct hands-on hardware & software troubleshooting Must have working technical knowledge of Microsoft server and workstation operating systems including Windows Server 2019& Windows 10/11 required. Must have working technical knowledge of Microsoft 365 and Azure Cloud required. Must have extensive application support experience with Microsoft Office and other common user productivity Must possess stronginterpersonal skills, oral communication skills, and proven analytical and problem-solving Must have strong service orientation skills in alignment with the Credit Union's mission and core values. Must possess strong time management skills and the ability to effectively prioritize and execute tasks in a fast-paced environment required. Ability to conduct research related issues and products as Must be highly self-motivated and Must have experience working in a team-oriented, collaborative On-call availability for emergency evening and weekend support required. ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

Coastal1 Credit Union is seeking to hire a Branch Manager for our Putnam Pike location in Smithfield! The Branch Manager is responsible for the overall efficient management of the traditional Branch's personnel and physical resources, always acting within established guidelines and policies, and to ensure all savings and loan products and services are promoted, properly represented, and processed. Education and Experience Requirements * Undergraduate degree from a four-year college or university in a business-related field preferred. * Minimum of 3 years demonstrated successful teller and member services experience, minimum 5 years supervisory responsibilities in a branch management position. * Ability to maintain a high level of professionalism and excellent customer service skills, demeanor, appropriate business appearance, and demonstrated knowledge of Coastal1's products and services, policies, and procedures. * Must register/be registered by the Nationwide Mortgage Licensing System and Registry. * Have in-depth knowledge of all branch operations and functions. * Ability to make consistently effective decisions that are in accord with policy and procedural guidelines. * Ability to train, develop, and supervise an efficient, effective, productive, motivated teller staff. * Computer proficiency to include MS Office and other banking software. * Must have well-developed analytical skills, excellent written, verbal and telephone communication skills. * Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills. * Must be able to work under pressure and have the ability to meet deadlines. * Ability to maintain a positive and upbeat Credit Union image. * Ability to handle confidential information securely. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Ability to work independently and as a team member. * Bi-lingual preferred Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities * Coordinate daily operations of the branch by allocating and coordinating workflow and work schedules, direct employees in the more complex phases of work, monitor for accuracy and efficiency, train new employees and cross-train/develop existing staff, direct staff personnel issues such as attendance and vacation, performance evaluations and compliance with credit union policies and procedures. * Responsible for developing strong relationships with members, engaging potential members, and building Coastal1 brand recognition. * Advise members and potential members on all types of consumer and commercial accounts and assist them in making appropriate selections, open new accounts, originate loan/equity requests as needed. * Work closely with the Business Banker to promote Coastal1's visibility in the community as well as promote the business products and services. * Promote Credit Union and its products and services to surrounding market area and ensure that various marketing programs are implemented effectively. * Develop a cohesive sales team and manage branch sales program to ensure set quarterly goals are consistently met. Provide day to day support and coach staff members to ensure individual sales skills meet required standards to successfully achieve positive results. * Ensure all Branch personnel are thoroughly trained so that they follow all policies and procedures on a consistent basis. Help ensure that all staff work individually and together to meet established individual and branch goals; evaluate staff performance according to established criteria and provide all needed counseling and guidance. Monitor loan and deposit growth to realize goals and objectives. * Ensure staff compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy (BSA) and related procedures, Member Identification Program (MIP)), and Office of Foreign Assets Control (OFAC) screening and record keeping requirements, Including reviewing and monitoring staff compliance with BSA/MIP/OFAC related procedures. * Ensure Branch is proved each day in a timely and accurate manner and that all unreconciled items are resolved, and that file maintenance reports are reviewed. * Originate and underwrite consumer and retail loan applications within limits of lending authority, and ensure applications are submitted promptly to Retail Lending Department or to a VP Branch Administration. * Enforce compliance with all account opening, lending origination/closing process and with all other procedural standards. * Encourage collaboration and communication by providing training, coaching, development, and motivation. * Ensure Branch Management function is covered in the event of absence. * Ensure maintenance and security of the Branch is coordinated with Facilities Department. * Perform other duties as required. EOE/M/F/Vet/Disabled

Coastal1 Credit Union is seeking to hire a Floating Teller for our Central Rhode Island Region! The ideal candidate will have a strong customer service background with cash-handling experience. As the members first point of contact, our Tellers have a passion for developing member relationships while providing knowledgeable, courteous service. It doesn't stop there; the Teller plays a key role in helping members understand our products, services, and latest technology banking products through proactively assisting members in accessing products using self-service tools. This way our members can bank smarter! Education and Experience Requirements * High School Diploma or equivalent * Prior cash handling experience * Previous customer service experience preferred Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities * Provide excellent member service from start to finish with each member. * Process all member transactions accurately and promptly; these include withdrawals, deposits, check cashing, loan payments, cashier's checks, money orders and inquiries. Perform transactions discreetly and confidentially. * Follows established processes and guidelines in daily activities to do what is right for members and Coastal1 Credit Union, adhering to all applicable policies, laws, and regulations. Completes assigned compliance training within required time frames. * Assists members with general account questions within the scope of their role from start to finish. Knows when to refer members to the appropriate team member for additional more in-depth services. * Prioritizes learning about products and services, and navigate internal portals to find answers in an efficient manner. * Perform other duties as required. Equal Opportunity Employer