Pawtucket Credit Union jobs in Pawtucket, RI

Coastal1 Credit Union is seeking a Retail Lending Team Lead. This role will, with guidance from the Assistant Vice President of Retail Lending, assist with overseeing the day-to-day operations of the Retail Lending Department. Provide service to members seeking loans. Gather information and analyze employment and credit history of loan application(s) and approve, deny or recommend the loan(s) based on guidelines and authority. DUTIES AND RESPONSIBILITIES: * Under the guidance of the Assistant Vice President, assist in overseeing the day-to-day operations of the Retail Lending Department ensuring the timely processing of critical items such as: early disclosures, loan decisions, closing disclosures, etc. * Provide training for new employees and cross-training for existing staff. * Perform the duties of loan interviewer, processor and underwriter as needed. * Perform investigative analysis of loan application requests. Review and approve loans within guidelines and authority. Provide routine information to members regarding loans and Loan Policy. * Review staff work to ensure accurate disclosures, thoroughly completed documents, and swift loan decisioning whenever possible. * Provide financial counseling to members. * Cross sell lending and savings products. * Review credit union policy and procedures for staff and assist AVP Retail Lending in developing department goals and objectives. * Generate and distribute daily reports as needed. * Perform other duties as required. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! QUALIFICATIONS: * High school diploma or equivalent, some college or industry related classes or training. Associates degree preferred. * Demonstrated successful experience of at least three years in credit union/banking plus a total of no less than two years working supervisory experience * Outstanding customer service skills, high level of professionalism, demeanor, and appropriate business appearance * Demonstrated leadership skills and the ability to motivate staff and foster a team atmosphere and positive attitude within the department * Excellent written, presentation and oral communication skills * Good interpersonal relations and organizational skills * Well organized, able to keep track of status of numerous time sensitive responsibilities, able to work under pressure and to meet deadlines * Experienced with PCs or computer-based programs Equal Opportunity Employer

Job Description ABOUT THE ROLE: Under general supervision, but following established policies and procedures, provides leadership and direction to daily Digital Branch operations; supervises, trains and ensures that the digital and credit card services team provides exceptional, value-added member experiences, aligned with the credit unions core values and mission statement; ensures that sales and service standards and goals are communicated, met and monitored; monitors member calls for quality assurance and team development; responds to questions and/or provides information from employees and members; processes requests/transaction as appropriate; assists members and potential members in understanding and utilizing credit union products and services. WHAT YOU WILL DO: Manages, trains, and mentors team members on digital and credit card services, processes, and procedures. Interviews, recommends for hire, schedules, delegates, establishes performance expectations, and recommends the necessary corrective action steps for subordinate staff. Handles Performance Management, including yearly appraisals and engagement responsibilities. Acts as the subject matter expert on digital communications and credit card services and reviews high-risk requests as needed Collaborates with digital branch leadership to implement process improvements and digital communications utilization, update and create procedures and best practices. Utilizes tact and experience-based knowledge to research and resolve complex member escalations related to digital and credit card services, by explaining specific policies and products while representing the CU in a professional manner and maintaining positive member relations. Performs objective quality evaluations for all digital and card services channels/media Collaborates with cross-functional teams to introduce new features and enhancements. In the absence of Assistant Digital Branch manager, assists the team with problem resolution and coaching as needed. Performs all other duties as assigned by the AVP, Digital Branch. QUALIFICATIONS: Education High School/GED completion required. Experience / Skills/Knowledge : Minimum 3 years progressively responsible contact center experience required, preferably in a credit union or financial institution Minimum 2-3 years coaching, training, or other supervisory experience required Demonstrated knowledge of laws and regulations impacting the Contact Center and Credit Union function required. Excellent organizational, analytical and problem-solving skills are required. Ability to conduct presentations and training programs preferred. Must have the ability to handle multiple projects/priorities simultaneously with an effective outcome. Must have the ability to deal with highly confidential information. Must possess strong service orientation skills in alignment with the credit union's mission and core values. Excellent verbal, written, telephone and interpersonal communication skills required. Must be PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet. Must have the ability to function in a commercial office environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

ABOUT THE ASSET MANAGEMENT / COLLECTOR ROLE: We are seeking an Asset Management Specialist (Collector) to join our team. Under general supervision, and following established policies and procedures, you will contact members (via telephone, mail, e-mail) to resolve delinquent accounts. This role focuses on collections of overdrafts, negative share accounts and delinquent loans. You will counsel members on various financial planning and budgeting tools. Ensures Collection activities are in compliance with state and federal regulations and Credit Union policies and procedures. Maintains the delinquency rate according to Credit Union goals and maximizes the charge-off and recovery process. Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. WHAT YOU WILL DO: (Collections, Collector) 1. Collects all past due accounts. Communicates and counsels' members with delinquent accounts using specific knowledge of Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act. Counsels' members with delinquent loans using specific knowledge of good collection techniques to maintain good relationships with delinquent members and yet avoid losses. 2. Collect on Mortgage Loans owned by secondary market investors (FreddieMac). 3. Coordinate loan modifications and troubled debt restructures with member mortgage accounts. 4. Responds to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activity. Reviews debt proposals from debt management organizations to work out reduced payments on delinquent and non-delinquent accounts. 5. Responsible for but not limited to, recommending which accounts to charge off, repossession, legal action, settlements on charged off accounts, freezing shares for delinquent purposes, answering court attachments, handling bankruptcies, and when necessary, works with the credit union-approved collection attorney to collect accounts through legal means. 6. Gather information regarding delinquent loan activity for the VP, Collections. Recommends delinquent accounts to be charged off. 7. Responsible for preparing a variety of reports on a weekly, monthly, quarterly, etc. basis, and for recommending policy and developing procedures to assure compliance with state and federal regulations. 8. Represents the Credit Union at legal proceedings. Negotiates with attorneys on bankruptcy and other legal issues. 9. Coordinate foreclosures for both Credit Union owned and secondary market owned properties. 10. Coordinate mortgage short sales dealing with real estate brokers, lawyers and other financial institutions. 11. Coordinates repossessions. Initiates appropriate action to sell or dispose of repossessed vehicles. Assigns accounts to outside Collection agency, according to policy. Responds to court garnishments and levies. 12. Performs other collections and/or administrative related duties as assigned by the VP, Collections. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience/Skills/Knowledge: 1. Minimum 2 years progressively responsible experience in consumer loan collections and delinquencies preferably in a financial institution. 2. Demonstrated knowledge of Fair Credit Debt and Collections Act and lending policies and procedures. 3. Knowledge of secondary market regulations, policies, procedures and experience with FreddieMac workout prospector software. 4. Excellent oral, written telephone and interpersonal communication skills. 5. Excellent organizational, analytical and problem-solving skills. 6. Ability to deal with difficult members, resolve problems and work well under pressure. 7. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. 8. Ability to manage multiple projects/priorities simultaneously and produce the desired results. 9. Ability to function in a commercial business office environment and utilize standard office equipment including but not limited to fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News. Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Job Description Your Role as a Member Relationship Advisor I As a Member Relationship Advisor I. at Navigant Credit Union, you'll be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience. We're looking for someone to play an active role in the following areas: Delivering Outstanding Service: Help members in-person, over the phone, and online. Process transactions such as deposits, withdrawals, account transfers, and address changes. Cross-Selling Products: Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs. Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services. Loan Processing & Member Support: Help members complete loan applications, collect necessary documentation, and provide updates on loan status. Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans. Ensure members understand their loan terms and next steps. Problem-Solving & Advocacy: Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act. Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships. Sales & Community Engagement: Work towards meeting annual sales and service goals. Act as a Navigant Credit Union ambassador in the community and at business-related functions. Manage a book of business, set appointments, and follow up on referrals. What We're Looking For Education High school diploma or GED required. Qualifications Tech-Savvy: Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus. Communication: Strong verbal and written skills to explain financial products in a clear, accessible way. Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being. Organizational Skills: Ability to multitask and be detail-oriented in a fast-paced environment. Team-Oriented: Collaborative mindset, eager to contribute to a positive, member-focused team. Must be able to travel within the credit union's footprint based on business needs. Preferred Skills Sales Skills: Ability to recommend products and services based on member needs. Banking Experience: 2 years in member service and/or teller area of a credit union or other financial institution. Loan Processing: Understanding of loan origination, underwriting, and documentation. Why You'll Love Working at Navigant Credit Union Joining Navigant Credit Union means becoming part of a team that cares about your career success and well-being. As a Member Relationship Advisor I, not only will you make a direct impact on our members' financial journey, but will also receive: Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives. Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc. Career Growth: Ongoing training and professional development opportunities to grow your career Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy Navigant Credit Union is an Equal Opportunity Employer We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply. About People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

Job Description ABOUT THE ROLE Under general supervision and following established policies and procedures, the Facilities Specialist is responsible for the interior and exterior maintenance of all Credit Union facilities. Responsible for performing a variety of custodial, facilities, courier and clerical duties on an on-going basis. Assists in maintaining the credit union's Records Retention and Destruction program. Duties may include but are not limited to: cleaning branches, trash removal, purchase of cleaning/maintenance supplies, schedule on-going and contracted maintenance, snow removal, minor construction or handyperson related tasks. Responsible for completion of assigned errands and tasks per requests or on authorized schedules. WHAT YOU WILL DO Ensures inside and outside of credit union facilities are clear of trash and other debris. Ensures parking lots are maintained and painted according to schedules. Performs snow removal and/or ice removal management. Performs a variety of facilities duties, including but not limited to: replacing light bulbs, moving furniture, relocating records, and setting up rooms for meetings, etc. Maintains inventory of necessary supplies, i.e. light bulbs. Monitors the conditions of the headquarters building & grounds daily, taking corrective action as necessary to maintain safety, security, and cleanliness. Completes room and equipment set-up for events and meetings. Provides support in handling back-office supplies and monitoring office supply ordering throughout the Credit Union. Provides support in maintaining the Records Retention and Destruction Policy with guidance from AVP, Facilities. Partners with the credit union's 3rd party vendor in managing the storage and/or destruction of records. Oversees shredding at Corporate Center. Acts as a liaison with the credit union's 3rd party vendor. Performs all duties of a courier. Travels from branch to branch on an as needed basis, performing maintenance tasks and transporting internal mail. Performs other facilitates and/or clerical related duties, as assigned by the AVP, Facilities or Vice President, Facilities. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience / Skills/Knowledge : Must possess a valid driver's license and can operate a motor vehicle. Must have the ability to function in an environment in which working conditions vary: noise, heat, dust, snow, ice. The ability to lift boxes up to 60 lbs is required. Must have strong service orientation in alignment with the credit union's mission and core values. Ability to manage multiple tasks simultaneously and produce an effective outcome is required. Must have the ability to use power tools safely and mount equipment or office supplies to walls. Excellent verbal, reading comprehension and interpersonal communication skills required. Basic computer proficiency required. Must be able to use Microsoft Outlook and the Internet to perform job-related tasks. Excellent organizational ability and time management skills required. Must have the ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: postage machine, fax, copier, telephone, etc. Travel required ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

ABOUT THE ROLE: The VP Asset Management & Recovery Strategy is responsible for shaping and executing the overall vision for collections and recovery across the credit union's multi-billion-dollar loan portfolio. This role will design and implement a future-state model that leverages automation, advanced analytics, and staff optimization to maximize efficiency, improve cure rates, reduce charge-offs, and enhance member financial wellness. The role requires a balance of strategic foresight, operational excellence, regulatory compliance, and strong leadership to ensure the collections and recovery function is positioned for sustainable growth. WHAT YOU WILL DO: Provides leadership to the asset management team to ensure a trained, motivated, and professional staff capable of providing services in a timely and accurate manner and ensuring strong engagement of the overall team. Interviews, recommends for hire, schedules, assigns work to, counsels, establishes performance expectations, and recommends the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation. Develops and executes a comprehensive collections and recovery strategy aligned with organizational goals. Redesigns job roles, workflows, and member touchpoints to maximize efficiency and effectiveness. Partners with IT and vendors to expand automation, self-service tools, and analytics. Implements risk segmentation strategies to ensure proper prioritization of accounts. Monitors KPIs (delinquency rates, cure rates, roll rates, charge-offs, recovery yield) and adjusts resources accordingly. Oversees vendor management for repossessions, legal firms, debt buyers, and technology partners. Integrates financial wellness, hardship programs, and education into the collections strategy to align with credit union mission. Promotes a culture of empathy, compliance, and accountability in member interactions. Ensures all policies, procedures and practices comply with federal and state regulations (FDCPA, FCRA, UDAAP, NCUA). Reviews policies, procedures, and training programs regularly for accuracy and effectiveness. Provides regular reports to executive leadership and Board on collections performance and portfolio risk. Works in partnership with the VP of Asset Management. Performs all other duties as assigned by the SVP, Chief Lending Officer. QUALIFICATIONS: Education BA/BS degree in a business-related or similar field. Experience / Skills/Knowledge : 7-10 years of progressive leadership experience in collections, loan servicing, or recovery within a financial institution required. Strong track record in process redesign, automation adoption, and portfolio performance improvement required. Must have a deep understanding of regulatory requirements impacting collections and recovery. Excellent organizational, analytical and problem-solving skills required. Must have the ability to conduct presentations and training programs. Must have the ability to handle multiple projects/priorities simultaneously with an effective outcome. Must have the ability to deal with highly confidential information. Must possess strong service orientation skills in alignment with the credit union's mission and core values. Excellent verbal, written, telephone and interpersonal communication skills required. PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet required. Ability to function in a commercial office environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Ability to lift a minimum of 25lbs. e.g. file boxes Must be able to travel on behalf of credit union business periodically. About People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Coastal1 Credit Union is a leading provider of financial services, committed to delivering exceptional member experiences seeking a Senior Commercial Credit Analyst to join our team. The Senior Commercial Credit Analyst, under the direction of the VP - Commercial Banking Operating Officer ("CBOO"), or designee, analyzes the financial condition of enterprises and evaluates the quality and sufficiency of the sources of repayment, collateral and the appropriateness of business plans and credit structures for various extensions of credit, including new to Coastal1, renewals or modifications. Prepares loan presentations in Credit Quest's Credit Manager and Financial Analyzer, for approval by the Loan Officer, Commercial Banking Operating Officer, Commercial Banking Manager, Chief Lending Officer, Loan Committee or the Board of Directors, as necessary, providing adequate details of the credit structure, management, collateral evaluation, background of the business and industry, assessment and adequacy of proposed transaction structure, risk ratings and creditworthiness. This role requires ON SITE availability in Pawtucket, Rhode Island. Qualifications: * Bachelor's degree from a four-year college or university in a business-related field, or equivalent work experience is required. Additional education, certifications, or other distinctions are a plus * Formal commercial credit training is preferred. * Five (5) or more years of commercial credit analysis experience. * Working knowledge of Credit Quest's Credit Manager and Financial Analyzer is desirable * Strong analytical and quantitative skills. Proven ability to gather and analyze data and information, draw logical conclusions, and make appropriate recommendations. Proven problem-solving ability * Strong organizational, time management and prioritization skills with attention to detail * Excellent verbal, written, and interpersonal communication skills with strong presentation skills * Team player able to work effectively in a team fostered, multi-tasking environment * Working knowledge of MS Office (e.g. Excel, PowerPoint, Word, Outlook.) Familiarity with Fiserv DNA is a plus * Ability to maintain a positive and upbeat Credit Union image. * Demonstrated ability to handle confidential information securely. * Bi-lingual communication skills are advantageous, but not required. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Duties: * Provides an independent credit quality assessment of the larger, more complex existing and prospective Commercial Banking Members' credit structures by conducting comprehensive financial analyses, including scrutinizing financial statements (audited, reviewed, or self-prepared) or income tax returns, performing detailed financial statement analysis, trend analysis, industry assessments, collateral valuations, cash flow analysis and evaluation of the ability to repay required debt service. * Examines, analyzes, and evaluates a variety of documents and business structures, and then utilizes independent judgment to determine the degree of proposed transaction risk when compared to Coastal1's Credit policy. * Extrapolates data from financial statements, tax returns, credit agencies, online searches, and all other available resources, to analyze cash flows and project economics, and prepare detailed property descriptions and market analysis, tenancy analysis, property valuations, construction budget analysis with sources and uses, guarantor/sponsor personal financial statements and cash flows, and real estate holdings analysis. * Spreads financial statements and tax returns and performs industry peer analysis in Credit Quest's Financial Analyzer and then uses Credit Quest's Credit Manager to perform detailed credit analysis and risk assessments. * Engages with Member Borrowers, their advisors, and the relevant Coastal1 officers or stakeholders as needed during the credit process. * Assists Commercial Loan Officers with construction project site visits, inspections, Member visits and meetings, as well as with structuring commercial loans. * Prepares annual relationship reviews on required (or, assigned) Commercial Banking largest loan relationships including a complete analysis of annual financial statements and tax returns, collateral evaluation, payment history, risk rating adequacy review and reaffirmation, and adverse industry or economic changes. * Reviews compliance with loan agreements of existing Members and reports exceptions to the CBOO or Commercial Banking Manager. * Works closely with Loan Officers in transaction structuring, or project analysis and feasibility. * Provides ongoing monitoring support for existing extensions of credit through annual relationship reviews, renewals of existing credit facilities, and the testing of covenant compliance. * Responds to a variety of inquiries and confirmations about Commercial Banking Members. * Ensures compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, Member Identification Program and Office of Foreign Assets Control screening and record keeping requirements. * Performs other duties assigned, and all duties in accordance with Coastal1 policies, procedures and the applicable regulatory compliance guidelines. Equal Opportunity Employer

ABOUT THE ROLE: As a Member Service Advisor, at Navigant Credit Union, you'll be at the forefront of delivering high quality service to our members. The role involves performing a variety of tasks, from processing transactions to helping members understand our products and services. Your efforts will contribute to our mission of providing outstanding member experiences. We're looking for someone to play an active role in the following areas: Relationship Building: Develop meaningful relationships to understand members' financial picture and goals. Recommend and cross-sell products and services as needed. Member Services: Process transactions via phone, mail, email, fax, and online services related to loan payments, account transfers, address changes, and debit card issues. Resolve member inquiries and discrepancies with care and accuracy. Sales and Referrals: Promote Credit Union products and services that meet the needs of NCU members. Refer individuals to wealth management as appropriate. Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships. Additional Duties: Assist with other member services and administrative tasks as assigned by the supervisor. What We're Looking For Education High school diploma or GED . Qualifications Experience: At least 2 years of experience in member service, operations, or call center. Customer Service: Previous customer service experience and the ability to maintain confidentiality. Communication: Excellent verbal, written, telephone and interpersonal communication skills. Organizational Skills: Strong organizational, analytical, and problem-solving abilities. Ability to handle multiple projects and priorities effectively. Tech Savvy: Proficient with Microsoft Word, Excel, PowerPoint, Outlook, and online tools. Experience with banking software is a plus. Preferred Skills Banking experience: Knowledge of financial and/or banking products, services, policies, and procedures. Sales Skills: Ability to recommend products and services based on member needs. Language Skills: Bilingual in Spanish. Why You'll Love Working at Navigant Credit Union Joining Navigant Credit Union means becoming part of a team that genuinely cares about your career success and well-being. As a Member Service Advisor, you will make a direct impact on our members' financial journey and receive: Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives. Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc. Career Growth: Ongoing training and professional development opportunities to grow your career. Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy. Navigant Credit Union is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply. About People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

ABOUT THE ROLE: Under general supervision, but following established policies and procedures, is responsible for providing leadership and direction to daily branch operations. Supervises and trains branch personnel in lending and deposit services. Ensures all branch personnel deliver exceptional customer service, aligned with the Credit Union's core values and mission statement. Ensures that all branch personnel are working as a team and are providing efficient, effective and professional member service. Ensures branch is in compliance and is operating within Credit Union policies and procedures. Accountable for maximizing branch sales and minimizing operating losses. Responds to questions and/or provides information upon request from members (internal & external). Processes requests/transactions as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. WHAT YOU WILL DO: (in descending order of importance) * Ensures that the branch is open and ready to conduct business each business day. * Responsible for general maintenance, security and safety of the branch. * Oversees the ordering and verifying of currency shipments for the branch. * Ensures that the branch balances all transactions at the close of each business day. May assist tellers and others to resolve adjustments. * Authorizes adjustments. Maintains petty cash records. Audits safe deposit boxes. * Ensures all equipment is in proper working order. Oversees department data retention. * Promotes cross sales of the credit unions products and services. * Supervises and directs branch personnel to ensure a trained, motivated and professional staff capable of providing efficient and effective Branch and Member services to members. Interviews, recommends for hire, schedules, assigns work to, establishes performance expectations and recommends the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation. Coaches and counsels staff on an on-gong basis. * Coaches and develops staff in the area of sales. Plans and conducts weekly sales meetings. Maintains target cross-sell ratio. Creates, implements, and monitors branch sales campaigns. * Provides such member services as explaining savings and checking programs, opening new accounts, issuing traveler's checks, IRA's, certificates, approving checks and dealing with members with special concerns. * Researches and resolves member inquiries, explains specific policies and procedures. Assists branch personnel by answering questions and resolving more complex work-related problems. Proactively identifies potential members and works to retain existing members. Ensures that branch complies with member service standards. * Performs all duties of a Loan Officer. Takes loan applications, interviews member, provides disclosures, conducts credit checks, etc and ensures documentation is complete. * Maintains a positive working relationship with outside vendors to resolve problems and remains current on new product development. Keeps abreast of new rules and regulations that may impact Retail Banking Operations. Ensures that the branch is in compliance. * Participates in management meetings. Communicates information to subordinate staff. Participates in local civic and community organizations to seek new business opportunities. * Performs other managerial and/or branch related duties as assigned by the VP- Regional Branch Manager. Performs all duties of an Assistant Manager, Member Services Representative, Head Teller, Assistant Head Teller and/or Teller as needed. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. BA/BS in Business, Finance or related field preferred. Equivalent experience may be substituted for a degree. Experience/Skills/Knowledge: * Minimum 3 to 5 years progressively responsible experience in branch operations. Knowledge of teller, member service, and loan policies. Minimum two years previous supervisory experience. * Must possess excellent verbal, written, telephone and interpersonal communication skills. * PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. * Ability to manage multiple projects/priorities simultaneously. * Ability to sell products and services and conduct business development calls on members and potential members. * Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc. Travel required. ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News. Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Coastal1 Credit Union is seeking to hire a Teller for our Angell Street Branch in Providence! The ideal candidate will have a strong customer service background with cash-handling experience. As the members first point of contact, our Tellers have a passion for developing member relationships while providing knowledgeable, courteous service. It doesn't stop there; the Teller plays a key role in helping members understand our products, services, and latest technology banking products through proactively assisting members in accessing products using self-service tools. This way our members can bank smarter! Education and Experience Requirements * High School Diploma or equivalent * Prior cash handling experience * Previous customer service experience preferred Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities * Provide excellent member service from start to finish with each member. * Process all member transactions accurately and promptly; these include withdrawals, deposits, check cashing, loan payments, cashier's checks, money orders and inquiries. Perform transactions discreetly and confidentially. * Follows established processes and guidelines in daily activities to do what is right for members and Coastal1 Credit Union, adhering to all applicable policies, laws, and regulations. Completes assigned compliance training within required time frames. * Assists members with general account questions within the scope of their role from start to finish. Knows when to refer members to the appropriate team member for additional more in-depth services. * Prioritizes learning about products and services, and navigate internal portals to find answers in an efficient manner. * Perform other duties as required. Equal Opportunity Employer

Coastal1 Credit Union is seeking an Assistant Branch Manager at our Old Tower Hill Road Branch in Wakefield! The role of the ABM is to assist the Branch Manager in efficient daily operation and management of the Branch and assume his/her duties when needed and appropriate. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Duties and Responsibilities * Advise members and potential members on all types of consumer and commercial accounts and assist them in making appropriate selections, open new accounts, originate loan/equity requests as needed. * Manage daily operations in the absence of the Branch Manager. * Utilize opportunities to cross-sell all products and services and to promote Coastal1 programs in a positive manner. * Ability to meet required sales goals on a consistent basis. * Originate new accounts, process all documentation with the new accounts as well as loan origination, forward to correct back-office function. * Ensure staff compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy (BSA) and related procedures, Member Identification Program (MIP), and Office of Foreign Assets Control (OFAC) screening and record keeping requirements, including reviewing and monitoring staff compliance with BSA/MIP/OFAC related procedures. * Maintain a high level of knowledge about Coastal1's products and services, and ensure that all staff members are kept up to date with new offerings, changes, etc. * Provide operational support in the day-to-day running of the Branch, including opening, settlement, and closing procedures, facilities management, and proof and reconciliation procedures as required. * Support Branch manager in supervising staff, in ensuring adequate job training takes place, and that staff interaction with members is prompt, courteous, and of the highest professional caliber. * Interact daily with other departments (Retail Lending, Real Estate Lending, Member Services, etc.) for prompt resolution of member problems and issues. * Originate and underwrite Retail loan applications within limits of lending authority, and ensure applications are submitted promptly to Branch Manager, VP Branch Administration or Retail Lending Department. * Originate real estate mortgage referral process and ensure these are submitted promptly to Real Estate Lending Department. * Perform other duties as required. Education and Experience Requirements * Associates degree preferred. * Minimum of 3 years in teller and member services functions, minimum of two years supervisory/management experience. * Must register/be registered by the Nationwide Mortgage Licensing System and Registry. * Excellent communication skills, both written and verbal. Familiarity with basic math concepts required. * Ability to maintain a high level of professionalism and excellent customer service skills, demeanor, appropriate business appearance, and demonstrated knowledge of Coastal1's products and services, policies, and procedures. * PC proficiency to include Microsoft Office and other banking software. * Ability to manage multiple priorities simultaneously with time management/organizational/multi-tasking skills. * Must be able to sometimes work under pressure and have the ability to meet tight deadlines. * Ability to maintain a positive Credit Union image. * Ability to train, develop, and supervise an efficient, effective, productive, motivated teller staff. * Must be capable of accurate and timely performance of duties. * Ability to handle confidential information securely. * Demonstrated ability to work collaboratively across all levels and functions of the organization to coordinate solutions * In-depth knowledge of all branch operations and functions * Ability to exercise consistently good judgment * Bi-lingual helpful Equal Opportunity Employer

Coastal1 Credit Union is seeking a Mortgage Closer II for our Real Estate Lending team! The role of Mortgage Closer is responsible for the timely closing of residential mortgage applications ensuring that all loan documentation is complete, accurate and complies with regulatory agency and internal policies. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Duties and Responsibilities * Maintain current and accurate knowledge of all loan programs offered by Coastal1, as well as current and thorough knowledge of industry standards for loan documentation including secondary market, government regulatory agency, FNMA, VA, USDA Rural Housing, RI and MA Housing Agencies. * Verify and input all closing data accurately into the LOS system and the closing documentation system for all loan types, including conventional, FHA, VA, USDA, and construction-perm loans. * Prepare and send Closing Disclosures to all borrowers in compliance with CFPB and TRID guidelines and timeframes. Follow up with the borrower for acknowledgements. Retain all documentation showing disclosure and receipt in file. * Responsible for verifying adequate coverage for Flood and Hazard Insurance. * Ensure all closing and processing conditions are cleared, complete verbal VOE, and complete soft-pull credit prior to approving disbursement of mortgage funds. * Responsible for completing funding sheets and loan set-up sheets. Enter on FISERV loan system. * Coordinate all aspects of the closing process and ensure compliance with appropriate regulations. * Assist in clearing noted pre- and post-closing file conditions and/or exceptions. * Respond to all inquiries and requests by internal/external customers. Provide guidance to less experienced closers. * Review mortgage file to ensure that all applicable disclosures have been signed, initialed, and dated by borrower(s). Disclosures not properly executed will be sent to mortgage closing for execution. * Review underwriting approval sheet to ensure approval is within established limits and conforms to Coastal1's guidelines. Contact members, realtors, attorneys, etc., to request missing or erroneous information. * Review title work provided for defects. Ensure legal description matches subject property, and all other identifying information corresponds to other documentation in the file. * Verify legal description on appraisal and title binder. Ensure final 1033 (Uniform Residential Applications) contain all verified information based on RMCR, VOE's, VOD's, appraisal, title binder and member supplied information. * Prepare and review all closing documentation, ensuring compliance. Schedule mortgage closings. Coordinate time and date with all parties (i.e., buyer, seller, closing agent, realtor, etc.). * Calculate closing figures and coordinate loan funding with accounting department. Effectively communicate and coordinate with Closing, Funding and Secondary departments. Oversee the transfer of the loan file to Loan Servicing. * Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, Member Identification Program, and the Office of Foreign Assets Control screening and record keeping requirements. * Perform other duties as required. Education and Experience Requirements * Minimum of a high school diploma or equivalent required. Associated degree preferred. * At least 2 years demonstrated successful lending function or closely related field experience required; Familiarity with EllieMae/Encompass Loan Origination System preferred. * Must register/be registered by the Nationwide Mortgage Licensing System and Registry. * PC Proficiency to include Microsoft Office and other banking software. * Excellent communication skills, both written and verbal. Must understand basic math concepts. * Ability to manage multiple priorities simultaneously with time management/organizational/multi-tasking skills. * Must be able to work under pressure and have the ability to meet deadlines. * Ability to maintain a positive and upbeat Credit Union image. * Ability to handle confidential information securely. * Must be capable of accurate and timely performance of duties. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Bi-lingual helpful. Equal Opportunity Employer

Coastal1 is looking to hire a Collector II! A Collector is responsible for administering the collection process so that Coastal1's loan losses are minimized, and, in the event of a charged-off loan, that every reasonable attempt at recovery is made. On site availability in Pawtucket, Rhode Island is required. Education and Experience Requirements * Minimum of a high school diploma or equivalent required. Associates degree preferred. * At least 3 years demonstrated successful work experience in a collection environment, or experience in a lending function with a strong background in customer service. * Must be able to develop work-out programs, have the ability to persuade members, and to present plans effectively. * Capable of dealing professionally, courteously, yet firmly with members, be able to deal with difficult situations. * Familiarity with basic math concepts required. * Must be capable of accurate and timely performance of duties. * Familiarity with PC's and basic office software such as MS Office. * Ability to maintain a positive and upbeat Credit union image. * Ability to handle confidential information securely. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Ability to work independently and as a team member. * Bi-lingual helpful. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities * Review delinquent accounts on a regular basis and initiate collection procedures. Maintain an up-to-date record of all delinquent account activities. * Maintain regular and frequent contact with members with delinquent accounts. Maintain accurate and complete records of these communications. * Communicate member credit data with various credit bureaus. * Resolve consumer credit disputes in a timely manner. * Monitor and maintain accurate records associated with insurance issues of OREO. * Prepare, send, and follow up all correspondence with members regarding delinquent accounts. * Perform skip-tracing functions when required, including obtaining financial information from credit bureaus, attorneys, insurance companies, retailers, and relatives. * Work together with other Departments/Branches to insure each account is properly serviced and member requests are satisfied. * Review delinquent accounts for recommendation of foreclosure, repossession, modification, or charge off. * Collect on returned (NSF) checks that result in reversal of payments on loans. * Handle and resolve incoming emails and phone calls dealing with member issues and questions regarding loans. * Prepare month end charge off reports. * Assist in preparation of paid loan packages. * Review and set up automatic payments for EFT. * Ensure compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy and related procedures, including identifying and reporting suspicious account activity to the Security Officer, completing required BSA-related training; and complying with any additional applicable BSA/AML requirements. * Perform other duties as required. Equal Opportunity Employer

Job Description ABOUT THE ASSET MANAGEMENT / COLLECTOR ROLE: We are seeking an Asset Management Specialist (Collector) to join our team. Under general supervision, and following established policies and procedures, you will contact members (via telephone, mail, e-mail) to resolve delinquent accounts. This role focuses on collections of overdrafts, negative share accounts and delinquent loans. You will counsel members on various financial planning and budgeting tools. Ensures Collection activities are in compliance with state and federal regulations and Credit Union policies and procedures. Maintains the delinquency rate according to Credit Union goals and maximizes the charge-off and recovery process. Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. WHAT YOU WILL DO: (Collections, Collector) 1. Collects all past due accounts. Communicates and counsels' members with delinquent accounts using specific knowledge of Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act. Counsels' members with delinquent loans using specific knowledge of good collection techniques to maintain good relationships with delinquent members and yet avoid losses. 2. Collect on Mortgage Loans owned by secondary market investors (FreddieMac). 3. Coordinate loan modifications and troubled debt restructures with member mortgage accounts. 4. Responds to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activity. Reviews debt proposals from debt management organizations to work out reduced payments on delinquent and non-delinquent accounts. 5. Responsible for but not limited to, recommending which accounts to charge off, repossession, legal action, settlements on charged off accounts, freezing shares for delinquent purposes, answering court attachments, handling bankruptcies, and when necessary, works with the credit union-approved collection attorney to collect accounts through legal means. 6. Gather information regarding delinquent loan activity for the VP, Collections. Recommends delinquent accounts to be charged off. 7. Responsible for preparing a variety of reports on a weekly, monthly, quarterly, etc. basis, and for recommending policy and developing procedures to assure compliance with state and federal regulations. 8. Represents the Credit Union at legal proceedings. Negotiates with attorneys on bankruptcy and other legal issues. 9. Coordinate foreclosures for both Credit Union owned and secondary market owned properties. 10. Coordinate mortgage short sales dealing with real estate brokers, lawyers and other financial institutions. 11. Coordinates repossessions. Initiates appropriate action to sell or dispose of repossessed vehicles. Assigns accounts to outside Collection agency, according to policy. Responds to court garnishments and levies. 12. Performs other collections and/or administrative related duties as assigned by the VP, Collections. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience/Skills/Knowledge: 1. Minimum 2 years progressively responsible experience in consumer loan collections and delinquencies preferably in a financial institution. 2. Demonstrated knowledge of Fair Credit Debt and Collections Act and lending policies and procedures. 3. Knowledge of secondary market regulations, policies, procedures and experience with FreddieMac workout prospector software. 4. Excellent oral, written telephone and interpersonal communication skills. 5. Excellent organizational, analytical and problem-solving skills. 6. Ability to deal with difficult members, resolve problems and work well under pressure. 7. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet. 8. Ability to manage multiple projects/priorities simultaneously and produce the desired results. 9. Ability to function in a commercial business office environment and utilize standard office equipment including but not limited to fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro

ABOUT THE ROLE Under general supervision and following established policies and procedures, the Facilities Specialist is responsible for the interior and exterior maintenance of all Credit Union facilities. Responsible for performing a variety of custodial, facilities, courier and clerical duties on an on-going basis. Assists in maintaining the credit union's Records Retention and Destruction program. Duties may include but are not limited to: cleaning branches, trash removal, purchase of cleaning/maintenance supplies, schedule on-going and contracted maintenance, snow removal, minor construction or handyperson related tasks. Responsible for completion of assigned errands and tasks per requests or on authorized schedules. WHAT YOU WILL DO Ensures inside and outside of credit union facilities are clear of trash and other debris. Ensures parking lots are maintained and painted according to schedules. Performs snow removal and/or ice removal management. Performs a variety of facilities duties, including but not limited to: replacing light bulbs, moving furniture, relocating records, and setting up rooms for meetings, etc. Maintains inventory of necessary supplies, i.e. light bulbs. Monitors the conditions of the headquarters building & grounds daily, taking corrective action as necessary to maintain safety, security, and cleanliness. Completes room and equipment set-up for events and meetings. Provides support in handling back-office supplies and monitoring office supply ordering throughout the Credit Union. Provides support in maintaining the Records Retention and Destruction Policy with guidance from AVP, Facilities. Partners with the credit union's 3rd party vendor in managing the storage and/or destruction of records. Oversees shredding at Corporate Center. Acts as a liaison with the credit union's 3rd party vendor. Performs all duties of a courier. Travels from branch to branch on an as needed basis, performing maintenance tasks and transporting internal mail. Performs other facilitates and/or clerical related duties, as assigned by the AVP, Facilities or Vice President, Facilities. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. Experience / Skills/Knowledge : Must possess a valid driver's license and can operate a motor vehicle. Must have the ability to function in an environment in which working conditions vary: noise, heat, dust, snow, ice. The ability to lift boxes up to 60 lbs is required. Must have strong service orientation in alignment with the credit union's mission and core values. Ability to manage multiple tasks simultaneously and produce an effective outcome is required. Must have the ability to use power tools safely and mount equipment or office supplies to walls. Excellent verbal, reading comprehension and interpersonal communication skills required. Basic computer proficiency required. Must be able to use Microsoft Outlook and the Internet to perform job-related tasks. Excellent organizational ability and time management skills required. Must have the ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: postage machine, fax, copier, telephone, etc. Travel required ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

Job Description About People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Your Role as a Member Relationship Advisor I As a Member Relationship Advisor I. at Navigant Credit Union, you'll be on the front lines of helping our members with their financial needs and supporting a positive and personalized experience. We're looking for someone to play an active role in the following areas: Delivering Outstanding Service: Help members in-person, over the phone, and online. Process transactions such as deposits, withdrawals, account transfers, and address changes. Cross-Selling Products: Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs. Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services. Loan Processing & Member Support: Help members complete loan applications, collect necessary documentation, and provide updates on loan status. Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans. Ensure members understand their loan terms and next steps. Problem-Solving & Advocacy: Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act. Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships. Sales & Community Engagement: Work towards meeting annual sales and service goals. Act as a Navigant Credit Union ambassador in the community and at business-related functions. Manage a book of business, set appointments, and follow up on referrals. What We're Looking For Education High school diploma or GED required. Qualifications Tech-Savvy: Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus. Communication: Strong verbal and written skills to explain financial products in a clear, accessible way. Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being. Organizational Skills: Ability to multitask and be detail-oriented in a fast-paced environment. Team-Oriented: Collaborative mindset, eager to contribute to a positive, member-focused team. Must be able to travel within the credit union's footprint based on business needs. Preferred Skills Sales Skills: Ability to recommend products and services based on member needs. Banking Experience: 2 years in member service and/or teller area of a credit union or other financial institution. Loan Processing: Understanding of loan origination, underwriting, and documentation. Why You'll Love Working at Navigant Credit Union Joining Navigant Credit Union means becoming part of a team that cares about your career success and well-being. As a Member Relationship Advisor I, not only will you make a direct impact on our members' financial journey, but will also receive: Competitive Salary + Incentives: Earn a competitive salary with performance-based incentives. Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc. Career Growth: Ongoing training and professional development opportunities to grow your career Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy Navigant Credit Union is an Equal Opportunity Employer We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply. Job Posted by ApplicantPro

We are looking for a Member Service Representative for our Smithfield Ave branch in Pawtucket! Our Member Service Representatives are responsible for creating and sustaining a welcoming environment with a desire to discover and support members' financial needs and goals. They assist members with everyday transactions, account opening, maintenance, and consumer lending needs, while delivering exceptional service. Proactively engage with members to uncover needs and enhance member relationships by educating members about products and services that allow them to bank smarter and meet their financial goals. Education and Experience Requirements * High School Diploma or equivalent * Prior cash handling experience * Previous teller experience required Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Purpose Create and sustain a welcoming environment with a desire to discover and support members' financial needs and goals. Assist members with everyday transactions, account opening, and maintenance while delivering exceptional service. Proactively engage with members to uncover needs and enhance member relationships by educating members about products and services that allow them to bank smarter and meet their financial goals. Duties and Responsibilities * Provide excellent member service from start to finish with each member. Proactively engage with members while opening new accounts such as savings, checking, IRAs, CDs, Visa, and debit card products for both consumer and business members. Perform all member transactions discreetly and confidentially. * Treat each member as an individual. Enhance member relationships by asking discovery questions with a genuine curiosity of helping members to achieve their goals. Provides solutions by educating members about products and services. * Process all member transactions when needed and assist members with general account questions withing the scope of their role. Know when to refer members to the appropriate team member for additional products and services such as loans, commercial products, and wealth management. * Ensure cash drawer and branch is in proof at close of every business day and research errors as needed. * Follows established processes and guidelines in daily activities ethically and with integrity. * Prioritizes learning Coastal1 products and services and completes assigned training within the required timeframe. * Perform other duties as required. Equal Opportunity Employer

Coastal1 Credit Union is seeking to hire a Branch Manager for our Putnam Pike location in Smithfield! The Branch Manager is responsible for the overall efficient management of the traditional Branch's personnel and physical resources, always acting within established guidelines and policies, and to ensure all savings and loan products and services are promoted, properly represented, and processed. Education and Experience Requirements * Undergraduate degree from a four-year college or university in a business-related field preferred. * Minimum of 3 years demonstrated successful teller and member services experience, minimum 5 years supervisory responsibilities in a branch management position. * Ability to maintain a high level of professionalism and excellent customer service skills, demeanor, appropriate business appearance, and demonstrated knowledge of Coastal1's products and services, policies, and procedures. * Must register/be registered by the Nationwide Mortgage Licensing System and Registry. * Have in-depth knowledge of all branch operations and functions. * Ability to make consistently effective decisions that are in accord with policy and procedural guidelines. * Ability to train, develop, and supervise an efficient, effective, productive, motivated teller staff. * Computer proficiency to include MS Office and other banking software. * Must have well-developed analytical skills, excellent written, verbal and telephone communication skills. * Demonstrated ability to manage multiple projects simultaneously with time management/organizational/multi-tasking skills. * Must be able to work under pressure and have the ability to meet deadlines. * Ability to maintain a positive and upbeat Credit Union image. * Ability to handle confidential information securely. * Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions. * Ability to work independently and as a team member. * Bi-lingual preferred Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more! Job Responsibilities * Coordinate daily operations of the branch by allocating and coordinating workflow and work schedules, direct employees in the more complex phases of work, monitor for accuracy and efficiency, train new employees and cross-train/develop existing staff, direct staff personnel issues such as attendance and vacation, performance evaluations and compliance with credit union policies and procedures. * Responsible for developing strong relationships with members, engaging potential members, and building Coastal1 brand recognition. * Advise members and potential members on all types of consumer and commercial accounts and assist them in making appropriate selections, open new accounts, originate loan/equity requests as needed. * Work closely with the Business Banker to promote Coastal1's visibility in the community as well as promote the business products and services. * Promote Credit Union and its products and services to surrounding market area and ensure that various marketing programs are implemented effectively. * Develop a cohesive sales team and manage branch sales program to ensure set quarterly goals are consistently met. Provide day to day support and coach staff members to ensure individual sales skills meet required standards to successfully achieve positive results. * Ensure all Branch personnel are thoroughly trained so that they follow all policies and procedures on a consistent basis. Help ensure that all staff work individually and together to meet established individual and branch goals; evaluate staff performance according to established criteria and provide all needed counseling and guidance. Monitor loan and deposit growth to realize goals and objectives. * Ensure staff compliance with Coastal1's Bank Secrecy Act/Anti-Money Laundering Policy (BSA) and related procedures, Member Identification Program (MIP)), and Office of Foreign Assets Control (OFAC) screening and record keeping requirements, Including reviewing and monitoring staff compliance with BSA/MIP/OFAC related procedures. * Ensure Branch is proved each day in a timely and accurate manner and that all unreconciled items are resolved, and that file maintenance reports are reviewed. * Originate and underwrite consumer and retail loan applications within limits of lending authority, and ensure applications are submitted promptly to Retail Lending Department or to a VP Branch Administration. * Enforce compliance with all account opening, lending origination/closing process and with all other procedural standards. * Encourage collaboration and communication by providing training, coaching, development, and motivation. * Ensure Branch Management function is covered in the event of absence. * Ensure maintenance and security of the Branch is coordinated with Facilities Department. * Perform other duties as required. EOE/M/F/Vet/Disabled

Job Description ABOUT THE ROLE: Under general supervision, but following established policies and procedures, is responsible for providing leadership and direction to daily branch operations. Supervises and trains branch personnel in lending and deposit services. Ensures all branch personnel deliver exceptional customer service, aligned with the Credit Union's core values and mission statement. Ensures that all branch personnel are working as a team and are providing efficient, effective and professional member service. Ensures branch is in compliance and is operating within Credit Union policies and procedures. Accountable for maximizing branch sales and minimizing operating losses. Responds to questions and/or provides information upon request from members (internal & external). Processes requests/transactions as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. WHAT YOU WILL DO: Ensures that the branch is open and ready to conduct business each business day. Responsible for general maintenance, security and safety of the branch. Oversees the ordering and verifying of currency shipments for the branch. Ensures that the branch balances all transactions at the close of each business day. May assist tellers and others to resolve adjustments. Authorizes adjustments. Maintains petty cash records. Audits safe deposit boxes. Ensures all equipment is in proper working order. Oversees department data retention. Promotes cross sales of the credit unions products and services. Supervises and directs branch personnel to ensure a trained, motivated and professional staff capable of providing efficient and effective Branch and Member services to members. Interviews, recommends for hire, schedules, assigns work to, establishes performance expectations and recommends the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation. Coaches and counsels staff on an on-gong basis. Coaches and develops staff in the area of sales. Plans and conducts weekly sales meetings. Maintains target cross-sell ratio. Creates, implements, and monitors branch sales campaigns. Provides such member services as explaining savings and checking programs, opening new accounts, issuing traveler's checks, IRA's, certificates, approving checks and dealing with members with special concerns. Researches and resolves member inquiries, explains specific policies and procedures. Assists branch personnel by answering questions and resolving more complex work-related problems. Proactively identifies potential members and works to retain existing members. Ensures that branch complies with member service standards. Performs all duties of a Loan Officer. Takes loan applications, interviews member, provides disclosures, conducts credit checks, etc and ensures documentation is complete. Maintains a positive working relationship with outside vendors to resolve problems and remains current on new product development. Keeps abreast of new rules and regulations that may impact Retail Banking Operations. Ensures that the branch is in compliance. Participates in management meetings. Communicates information to subordinate staff. Participates in local civic and community organizations to seek new business opportunities. Performs other managerial and/or branch related duties as assigned by the VP- Regional Branch Manager. Performs all duties of an Assistant Manager, Member Services Representative, Head Teller, Assistant Head Teller and/or Teller as needed. QUALIFICATIONS: Education High school diploma or equivalent (GED) education required. BA/BS in Business, Finance or related field preferred. Equivalent experience may be substituted for a degree. Experience / Skills/Knowledge : Minimum 3 to 5 years progressively responsible experience in branch operations. Knowledge of teller, member service, and loan policies. Minimum two years previous supervisory experience. Must possess excellent verbal, written, telephone and interpersonal communication skills. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet. Ability to manage multiple projects/priorities simultaneously. Ability to sell products and services and conduct business development calls on members and potential members. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc. Travel required. ABOUT: People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community-based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News . Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including robust medical and dental plans, vision benefits, 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and more. If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today! Job Posted by ApplicantPro