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Service Supervisor jobs at Paychex

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  • Catering Services Director - Auburn University

    Aramark 4.3company rating

    Auburn, AL jobs

    The Catering Services Director is responsible for planning and leading the entire catering operation across multiple units or in a large account. The Catering Services Director will be responsible for the Catering team, planning, and completing catering orders and special events. Additionally, the Catering Services Director will be responsible for the budgets and financial goals of the department. Job Responsibilities ? Coordinate total catering operations to include duties such as booking events, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration ? Be responsible for all aspects of preparation, service, and cleanup for multiple catering operations ? Develop and implement catering solutions to meet customers? needs ? Develop and maintain effective client and customer rapport ? Develop and implement annual comprehensive marketing plan for catering, including but not limited to collateral, sales strategies, and marketing budgets ? Establish and implement service and presentation standards for all catering operations, implement processes to ensure compliance and consistency ? Implement new services to support base business growth and client retentions ? Stay ahead of and advise clients, customers and staff on current catering trends and products ? Facilitate the delivery of prepared food built from banquet event orders ? Participate in sales process and negotiations of contracts and assist clients in planning special events ? Train and lead catering employees to ensure catering standards are followed ? Responsible for setting and delivering sales, food, and labor targets ? Responsible for execution of catering events of varied size and scope including staffing and management ? Responsible for components accounting functions including accurate reporting of all catering related revenue, expenses, and receivables ? Ensure compliance with all food, occupational and environmental safety policies At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications ? Requires at least 4 years of experience ? Requires at least 1-3 years of experience in a management role ? Previous experience in events and catering required ? Bachelor?s degree or equivalent experience required ? Strong communication skills ? Available to work event-based hours ? Complete Food Handlers and Alcohol Service Certifications as required This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
    $71k-133k yearly est. 1d ago
  • Customer Service Project Manager

    Russell Tobin 4.1company rating

    Pomona, CA jobs

    Job Title: Project Manager I Pay Range: $45 - 48/Hr. On W2 (Depending on Experience/Interview) Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate) Schedule: Monday to Friday 07:00 AM to 04:00 PM (Hybrid 2 days per week in Office) Job Description: Support project management staff in completing necessary tasks/deliverables to ensure project success Input data and records into tracking systems, project management tools, and systems of record ensuring data integrity Collaborate and communicate with both internal and external stakeholders on project status Perform necessary tasks to ensure project completion such as (but not limited to): Sending easement requests Sending contracts/invoices Confirming receipt of payment/executed contracts Releasing meters to operations personnel Checking project status and dependencies, and communicating status to internal and external stakeholders Inputting data into systems Generating reports regarding project status/health and providing to both internal and external stakeholders Processing initial customer submittals, and routing the submittals to the appropriate stakeholders Sending/Receiving documents, designs, etc. as required to both internal and external stakeholders Attend status update calls with stakeholders, and presenting on current project status Perform ad-hoc reviews and/or generate ad-hoc reports, as required by leadership in support of corporate goals/initiatives Job Qualifications: Min High School Diploma or equivalent Min. 2 years analytical experience reviewing and interpreting data sets Min. 2 years project coordination/management experience Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) Utility industry experience preferred Experience with database software (Access, SAP, or equivalent) Field work not required, the onsite work will be done from an business office Construction project coordination background is not required, but preferred. Managers will consider project coordination background from business or IT projects as well. This role is customer facing, so excellent customer service and communication is required. This role is focused on project support and very task oriented. “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
    $45-48 hourly 1d ago
  • Commercial Roofing Service Superintendent

    Cybercoders 4.3company rating

    Temple, TX jobs

    Commercial Roofing Service Superintendent A reputable commercial roofing contractor is looking to bring a commercial roofing service superintendent to their team. The ideal candidate should be dependable, take pride in their work, and strive to improve every day. This person will be responsible for helping customers by providing product and service information and resolving technical issues. Job Details Handle customer inquiries and complaints, ensuring customer satisfaction Provide information about the products and services Troubleshoot and resolve product issues and concerns Inspect service jobs for safety and workmanship Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Scheduling and supervising up to 2-man crews, ensuring they are operating to optimize safety, service & quality measures Qualifications 2+ years in commercial roofing. Familiar with single ply, BUR Modified Bitumen and other flat roof systems. Experience leading crews of 2 to 4 members, possibly larger. Ability to learn new systems up to manufacturer's specifications, read and interpret blueprints Able to lift 50+ pounds. Comfortable climbing ladders and inspecting roofs. Communicate with customers, co-workers, supervisors, and other company vendors in a professional manner. Working knowledge of commercial/industrial roofing procedures and safety. Ability to build rapport with clients. Ability to prioritize and multitask. Positive and professional demeanor. Excellent communication, leadership, interpersonal, problem-solving and organizational skills. Must live within 1 hour from branch office. Compensation & Benefits Competitive base salary depending on experience. Medical, dental, vision Matching 401k Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: jon.quickel@cybercoders.com Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : JQ1-1855262 -- in the email subject line for your application to be considered.*** Jon Quickel - Recruiting Manager For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 06/04/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
    $106k-162k yearly est. 23h ago
  • Leadership - Director of Transplant Services

    Pride Health 4.3company rating

    Dallas, TX jobs

    Perm - Director of Transplant Services (Days) - Dallas, TX Permanent - Leadership Specialty: Director of Transplant Services Schedule: Monday-Friday, 8:00 AM - 5:00 PM Shifts: Days Compensation Hourly Range: $61.06 to $103.85 Job Summary The Director of Transplant Services leads the operational, clinical, and strategic direction of the transplant program at Dallas TX. This role ensures seamless integration of services, program growth, quality outcomes, and compliance with accreditation standards. The director collaborates with medical leadership to develop, implement, and monitor a person-centered care model and community outreach initiatives. This position involves managing teams, improving care pathways, and optimizing patient access and engagement. Key Responsibilities Partner with the Program Medical Director to lead operational and strategic initiatives across the transplant service line. Implement clinical best practices, standardized documentation, and enhanced care coordination. Develop and oversee innovative care models to improve patient outcomes and reduce variations in care. Foster strong communication and collaboration across Parkland Health and community partners. Streamline and standardize processes to ensure reliability, sustainability, and improved access to care. Maintain and strengthen program accreditation and regulatory compliance. Facilitate multidisciplinary team meetings with nursing and medical leadership. Participate in quality initiatives, certifications, and credentialing activities. Support involvement in CMS Innovation programs and alternative payment models. Build community partnerships to enhance access to resources and patient engagement. Represent Parkland in state and national transplant organizations and conferences. Required Skills & Abilities Strong understanding of transplant program standards, accreditation requirements, and data platforms Expertise in clinical operations, program evaluation, and outcome management Excellent communication skills across clinical and administrative teams Ability to manage multiple operational teams and execute strategic goals Strong leadership, staff development, and team motivation skills Experience with community engagement and patient-centered care Fiscal management knowledge (budgets, grants, personnel) Strong writing skills for reports, grants, and educational materials Proficient in Windows-based software (Word, Excel, database systems) Education & Experience Requirements Education (Required) Master's degree in nursing, Business Administration, Health Administration, or related field Experience (Required) 8+ years professional experience in: Transplant Services Peritoneal Dialysis operations Benefits Medical, Dental, Vision Life Insurance Disability Coverage Flexible Spending Accounts *Offered pay rate will be based on education, experience, and healthcare credentials. Pride Health provides a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, company-paid life and long-term disability insurance, and optional supplemental life insurance for employees, spouses, and children. Additional perks include short-term disability, accident and critical illness coverage, identity theft protection, a 403b retirement plan, and tuition reimbursement of up to $4,000 annually for full-time employees. Interested? Apply now! About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
    $65k-99k yearly est. 4d ago
  • Operations Supervisor

    Aerotek 4.4company rating

    Cape Canaveral, FL jobs

    Aerotek has an immediate opening for an Operations Supervisor in Cape Canaveral, FL. Compensation: $55k - $65k, plus bonus potential of $2k The Operations / On-Premise Manager (OPM) has multiple responsibilities. Primarily, the OPM is responsible for the fulfillment of all requisitions, ensuring client satisfaction through business activities and satisfaction of the contractors on site. The OPM will manage the contractor experience by providing world-class customer service by managing communication proactively related to essential job functions. The OPM must have the ability to effectively communicate to contractors, potential contractors, client contacts and internal contacts. ESSENTIAL FUNCTIONS • Perform all necessary contractor screenings to ensure their qualifications meet open positions (i.e. interviews, reference checks, skills testing, background checks, orientations, site tours etc…) • Addressing contractor frequently asked questions pertaining to the assignment, pay, benefit, etc • Maintain and manage contractor workforce according to the client specific Progressive Discipline Program as outlined in the Aerotek @ Client Employee Handbook. This includes monitoring attendance & lateness, providing warnings, etc • Follow Injury Reporting Protocol by communicating with the appropriate internal contact and the local medical facility that provides post accident care • Serve as the interface between client managers, local office (if applicable) and contract employees. This includes regular attendance of client production and/or staff meetings • Maintain all documentation using Aerotek's online system and/or client systems to track performance feedback regarding contractors • Deliver performance feedback to on-site contractor as needed • Deliver and maintain all client related requirements related to on site contractor workforce, such as route audits of contractor PPE, and other employee compliance measure as client specifies • Maintain a professional work environment in alignment with current client culture, while maintaining the Aerotek expected standards of the guiding principles • Use Aerotek Employee Relations as escalation point and resource for employee issues • Utilize the available and appropriate resources of Aerotek Inc. for conflict resolution SUPERVISORY OR MANAGEMENT DUTIES Execute supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training internal Aerotek employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; address complaints and resolving problems. QUALIFICATIONS 1+ years of experience in project or people management Proficient in Microsoft Office Suites and basic computer skills Experience in operations, manufacturing and/or logistics a plus
    $55k-65k yearly 23h ago
  • Customer Service Manager

    24 Seven Talent 4.5company rating

    Huntington Park, CA jobs

    Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255) Salary: Up to $70K annually We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team. We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth. What You'll Do: Lead day-to-day operations of the on-site customer service department Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations Analyze customer feedback and performance metrics to drive continuous improvement Develop, implement, and maintain customer service policies, procedures, and best practices Hire, train, coach, and manage a high-performing team Partner cross-functionally with operations, accounting, sales, and logistics Maintain high standards of professionalism, responsiveness, and accuracy What We're Looking For: Proven experience in Customer Service Management or customer support leadership Strong analytical and problem-solving skills Excellent written and verbal communication Demonstrated ability to lead and motivate a team Ability to thrive in a fast-paced, on-site environment Prior experience with ApparelMagic strongly preferred Bachelor's degree in Business, Communications, or related field preferred Systems & Tools Experience (Preferred): ApparelMagic Shopify Gorgias Amazon Seller Central NU Order GS1 EDI Why Join Us: Leadership role within a fast-growing premium fashion brand Opportunity to build and scale a department with real impact Collaborative, entrepreneurial work environment Competitive compensation based on experience
    $70k yearly 23h ago
  • Supervisor Physician Billing Follow Up

    LHH 4.3company rating

    Melville, NY jobs

    LHH Recruitment Solutions is working with a healthcare client in Central Long Island to fill a SUPERVISOR OF PHYSICIAN BILLING FOLLOW UP position. Ideal candidates have 5 years of physician billing follow up experience in a fast paced environment. The role is on-site 5 days/week. Compensation includes a full benefits package including health, dental and vision insurance. Annual compensation will range from $65-$80K. Education: High School Diploma or GED - College Preferred 3 years of Supervisory Experience Skills: Maintains current industry knowledge including HIPAA regulations. Proficiency in EPIC. Full knowledge of ICD9/10 and CPT coding. Knowledge of NYS Third Party Regulations. Expertise in credit and collection practices. CPC, CCS or CCSP REQUIRED ***Must be authorized to work in the U.S. without employer sponsorship.*** If you or someone in your network fit this profile and would like to apply for this position, please submit your application alongside your resume using the link in this posting. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance #LHH / #JobOpening / #HiringNow / #NowHiring / #Hiring / #WorkWithUs / #JobAlert / #JobSearch / #JobVacancy / #CareerOpportunity / #HotJobs / #JoinOurTeam / #JobSeekers / #CareerGoals / #JobHunt / #HealthcareJobs / #NewYorkJobs / #USJobs
    $65k-80k yearly 4d ago
  • Administrative Supervisor

    Hire Power 4.0company rating

    Los Angeles, CA jobs

    83000.00 USD - 106000.00 USD Our client, an Am Law 100 firm, is seeking an Administrative Supervisor for its Los Angeles office. Reporting to the Director of Business Operations, this role is responsible for overseeing daily administrative functions, supervising office staff, and supporting the implementation of firm wide initiatives at the local level. Key Responsibilities: Oversee day-to-day operations of departments including Client Services, Paralegals, Office Services, Records, Facilities, and Reception Supervise staff, manage workflow, and ensure department priorities and resources are aligned Coordinate and implement firmwide initiatives and local office projects, including moves, maintenance, and security Plan and execute office events and contribute to employee onboarding and integration Maintain vendor relationships and administrative files, generate reports and presentations Support budgeting processes, including planning, tracking, and reconciliation for assigned departments Assist in hiring and onboarding of administrative staff Act as a liaison between the local office and firm leadership on operational matters Qualifications: Bachelors degree preferred Minimum 6 years of experience in a legal or professional services environment required At least 2 years of supervisory experience preferred Proficiency in Microsoft Office Suite; familiarity with budget management and office services best practices Strong organizational, interpersonal, and communication skills This is a hybrid position with occasional overtime as needed. The ideal candidate will be proactive, collaborative, and experienced in managing office operations in a fast-paced, professional environment. Location Los Angeles, California, United States Salary 83,000.00 - 106,000.00 (USD) Package Details Full benefits & bonus
    $53k-86k yearly est. 60d+ ago
  • Field Service Supervisor

    Pacific Office Automation 4.7company rating

    Orange, CA jobs

    Pacific Office Automation is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking a Field Service Supervisor for our office in Orange, CA. Primary Objectives/Scope: Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Tech's productivity and job-related personal growth. Essential Job Duties Routinely demonstrates and creates a helpful and positive work culture Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance Maintain technical knowledge of all products Make recommendations to the Field Service Manager for any identified service training needs Assist the Sales department with sales demos as requested Handle service calls in the event that the open call load is high Other duties assigned as needed Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; Qualifications Excellent communication skills, verbal and written; strong customer service skills Strong relationship management skills with customers, vendors and employees within the company required Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions Must have strong ethics and work as an effective, collaborative team member Computer literacy and experience working with MS products: Outlook, Excel and Word Ability to work evenings and weekend hours during peak periods Experience Associate s degree or equivalent 3+ years related experience required, industry experience preferred Pacific Office Automation Benefits $65K -85K DOE Advancement and growth into leadership roles Team-player environment Medical/Dental/Vision/Life insurance plans Matched 401k PTO, Vacation, Sick Leave FSA/HSA Programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger. #LI-Onsite #INDSP
    $65k-85k yearly 60d+ ago
  • Supervisor, Analyst Services

    Corelation 4.2company rating

    California jobs

    Requirements · Supervise, motivate, and guide the Analysts on your team. · Develop team members and act as an example by advocating the C.O.R.E company values. Provide team leadership through coaching and mentorship. · Share in the development and monitoring of individual growth and training plans to align with department and corporate based goals. · Assist the department Sr. Manager with hiring and development of the new team members. · Assist the Sr. department manager in writing and administering performance evaluations and disciplinary procedures as needed. Also recognize and reinforce individual and team accomplishments. · Review timesheets and confirm Paylocity and Jira time tracking adherence. · Work closely with clients and stakeholders to ensure overall delivery of product and project milestones while effectively managing escalations from clients and employees. · Communicate requirements, roadblocks, etc. to management and any needed business groups. · Evaluate current processes, make recommendations, and execute improvements. · Provide communication and coordination between the relevant business partners. · Promote a culture of teamwork, high performance, and quality. · Evaluate and recommend processes that could improve the productivity of the team. · Perform other job-related duties as assigned. Why You Are The Perfect Fit Experience · 3-8+ years of similar or related experience preferred, including supervisory and training skills. · Proficient in leading a team on a day-to-day basis, within a broader organization structure. · Experience with credit unions and financial applications. · Excellent written and oral communication skills are required, as is the ability to manage multiple projects at once. · Proven experience in learning quickly, as well as demonstrating strong critical thinking / analysis abilities, customer focus, enthusiasm, listening skills, flexibility, and adaptability. · Ability to work efficiently and meet project deadlines with minimal supervision. · Experience working with business stakeholders. · Experience with Agile Scrum methodology. Education Bachelor's degree in computer science, business or information systems or equivalent number of years of experience. Why We Are Your Perfect Fit: Benefits Include but not limited to: Medical, Dental, Vision, Life Insurance 401(K) Match Discretionary profit share Discretionary annual bonus Wellness Programs: Yoga and Massages Bi-Weekly engagements (coffee tastings, trivia, etc.… ) Community Involvement Professional Development Growth Days Vacation Days Floating Holidays Sick Days Parental leave What you can be a part of: Company Band Basketball Flag Football Volleyball DEIA groups Pay Range: *Range depends on geographic metro / zone, budget, and experience.* Salary Description $111,000 - $130,000
    $111k-130k yearly 3d ago
  • Supervisor, Card Development Services

    Corelation 4.2company rating

    California jobs

    Requirements · Supervise, motivate, and guide the Card Development team. · Provide team leadership through coaching and mentorship to new and existing core developers. · Assist in developing necessary documentation and procedures and setting and managing priorities. · Assist the department manager with hiring and development of the team members. · Establish, approve, and assign all Card Project Plan milestones for necessary contributions from departments and develop processes to facilitate their collaboration. Maintain master support calendar for all major milestones. · Work closely with clients and stakeholders to ensure overall delivery of project milestones. · Provide communication and coordination between the relevant business partners. · Mentor and train other development team members throughout the company and seek to continually improve processes companywide. · Assist the department manager in writing and administering performance evaluations and disciplinary procedures as needed. · Review documentation, ensure design documents and operational documents are produced. · Review timesheets and confirm Jira time tracking adherence. · Promote a culture of teamwork, high performance, and quality. · Evaluate and recommend processes that could improve the productivity of the team. · Help develop and maintain principles that provide guidelines for software developers to work with. · Communicate requirements, roadblocks, etc. to manager and external business groups. · Perform other job-related duties as assigned. Why You Are The Perfect Fit Experience · Minimum of 5 years professional experience in core software development · Proficient in leading a team on a day-to-day basis, within a broader organization structure · Minimum 4+ years leading a group of software developers · Experience with credit union financial applications including but not limited to retail banking, lending, platform applications, and general ledger highly preferred · Excellent written and oral communication skills are required, as is the ability to manage multiple projects at once · Proven experience in learning quickly, as well as demonstrating strong critical thinking / analysis abilities, customer focus, enthusiasm, listening skills, flexibility, and adaptability · Ability to work efficiently and meet project deadlines with minimal supervision · Experience working with business stakeholders · Experience with Agile Scrum methodology Education Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience. Why We Are Your Perfect Fit Benefits Include but not limited to: Medical, Dental, Vision, Life Insurance 401(K) Match Discretionary profit share Discretionary annual bonus Wellness Programs: Yoga and Massages Bi-Weekly engagements (coffee tastings, trivia, etc.… ) Community Involvement Professional Development Growth Days Vacation Days Floating Holidays Sick Days Parental leave What you can be a part of: Company Band Basketball Flag Football Volleyball DEIA groups *Range depends on geographic metro / zone, budget, and experience.* Salary Description $105,000 - $125,000
    $105k-125k yearly 17d ago
  • Employment Services Supervisor

    Easterseals 4.4company rating

    New York, NY jobs

    The Employment Services Supervisor manages the Employment Services staff, including Job Developers, Job Prep and Placement Coordinators, and Retention Specialists, to ensure full compliance with contractual expectations, policy, and practices for all participants. This also includes the formulation and implementation of policy, compliance with standards and contractual requirements, and direct oversight of program performance. Your Responsibilities Will Include: Provide day-to-day management of all services and activities of Employment Services in the WeCARE program. Develop and maintain an effective plan of organization for employment services with explicit and detailed assignment of staff responsibility and accountability to ensure the effectiveness of the services provided to participants and that department job placement and retention goals are achieved. Work closely with leadership in other departments, including Case Management, to ensure the best services for program participants and the highest possible outcomes. Exercise discretion and independent judgment on matters of significance as they relate to vocational rehabilitation staff services and programs. Ensure professional standards of Employment Services staff are maintained. Coordinate employment service activities by outlining employment methods and setting priorities. Develop employer relationships and provide employment services to program participants. Oversee employment retention services to ensure participant is achieving the best outcomes for themselves in their employment. Evaluate and verify staff performance, including professionalism and goal achievement. Identify vocational staff training needs and ensure training is obtained. Provide oversight to ensure compliance with the terms and conditions of the contracting agency as well as NYC HRA. Ensure that all required statistical data and reports are prepared accurately and submitted promptly. Conduct weekly reviews of participant services performed by direct reports using quality review tools to measure performance and progress. Implement internal controls to confirm that work and production are consistent with regular policies, procedures, and practices. Conduct reviews of all milestones to vouch for the quality of work performed and ensure that all rules of payment are followed. You'll be a Great Fit For this Role If: Bachelor's Degree in social work or a related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, from an accredited institution is required. Master's Degree preferred. Minimum 2 years' experience working with economically disadvantaged and/or social service programs. Or an equivalent combination of related education and experience Compensation $64,350-$67,000 per year Equal Opportunity Employer
    $64.4k-67k yearly Auto-Apply 17d ago
  • Field Service Supervisor

    Munters AB 4.3company rating

    Alabama jobs

    Job Title: Field Service Supervisor Company: Munters Corporation About US: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. Duties and Responsibilities: The Field Service Supervisor is responsible for providing exceptional leadership for the field service team within their assigned service territory. The Field Service Supervisor will also be the primary contact for all customer escalations within assigned service territory. The team of field service personnel are responsible for performing on-site routine services including installation, maintenance, and repair. The Field Service Supervisor is responsible for growing the revenue in the territory and delivering service that meets the regions profitability goals. In addition, the Field Service Supervisor will develop and grow all Service delivery quality and capability: * Supervise Service team to deliver Equipment Channels and Customers, start-up, extended warranty, contracts, and billable service across all product lines including Industrial, Commercial, National Accounts, High Temperature (incl. Zeol) * Ensure alignment of internal and external resources when delivering Service Labor, Parts, and Retrofits to end customer o Internal resources to include Parts Sales Specialists, Contract Sales Specialists, Project Sales, and Service Coordination * Provide back-office service administration related to but not limited to: * Time sheet entry * Expense report review, preparation, submission, and approval for payment * Service Report Creation and review of field technician narrative * Performance Value reports * Refrigeration Set-up reports * Measure service delivery activities and results: * Technician utilization and Revenue/ Warranty cost generation per technician * Conformance to Service Report generation, for content, quality, and communication style * Measure and report on install base penetration * Rates Technicians on Customer satisfaction and First-time fix rate * Supports Service Team in employee evaluation and performance improvement * Responsible to convey the customer experience to our organization through C2 customer complaint system Support Services sales promotions, tools, and goals * Interact with Service Sales to provide feedback on scope definition and cost to perform, and share leads * Interact with Service Engineering to provide feedback on technical support quality and availability * Interact with Equipment Sales to share leads and to build Service Sales * Manage all customer queries and resolve issues in coordination with the relevant departments * Participates in recruiting activities as necessary to support staffing efforts • Advises Supervisor or other appropriate personnel regarding schedule conflicts, service-related issues, equipment problems/issues, employee issues and any other job-related issues * Participates as necessary in new hire orientation, field training and on-going education activities to insure that employees know proper techniques, procedures, and work rules * Performs quality assurance checks in the field Requirements: Bachelor's Degree in a business concentration plus years of commercial HVAC maintenance experience to commercial, industrial, and institutional facilities in addition to the following: * Highly motivated and skilled at complaint handling and issue resolution * Knowledge of commercial HVAC systems and maintenance procedures * Excellent verbal and written communication skills * Ability to multi-task and prioritize work * Computer proficiency with MS Word, Excel, and PowerPoint * Previous experience working in a fast-paced service operation, scheduling or dispatching strongly preferred * Previous management or team lead experience Leadership (if applicable) Use leadership competencies in the PDA * Ability to travel (at short notice) to multiple site locations to meet the needs of the business as necessary * Have a valid Driver license with an excellent driving record * Ability to effectively partner with cross functional teams to meet performance objectives and to support mission and vision of the Company Physical Requirements: * Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects * Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting * The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminal, expansive reading, etc. * The worker is not substantially exposed to adverse environmental conditions Benefits: * Competitive Salary * Comprehensive health, dental, and vision insurance plans * Flexible work schedule * Generous vacation and paid time off * 401K retirement savings plan with employer matching * Professional development opportunities, including tuition reimbursement, and conference attendance * Company-sponsored social events and team-building activities * State-of-the-art equipment and tools to support your work Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
    $51k-75k yearly est. 60d+ ago
  • Field Service Supervisor

    Integrated Power Services 3.6company rating

    Birmingham, AL jobs

    Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You'll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us! Responsibilities & Expectations: As a Sr Field Service Technician in our IPS PowerServe division, you will perform testing and maintenance on low, medium and high voltage power distribution equipment for our commercial and industrial clients, as well as assist with leading teams in the field. We are NETA accredited and perform testing under NETA standards to ensure reliability, safety and efficiency. Currently hiring NETA III to lead teams in the field. Testing and Calibrations: Instrument Transformer Power Transformer testing - Doble, Insulation Resistance, Transformer Turns Ratio (TTR) Cable testing including Power Factor, Tan Delta, VLF, Hipot Circuit breaker & Switchgear testing of low, medium & high voltage Primary & Secondary Injection Testing Protective Relay testing including electro-mechanical and solid state Continuity, Ground Fault Power Quality Troubleshooting, inspecting, start-ups and collect data on: switchgear, circuit breakers, cables, transformers, protective relays, VFDs, ATS Service & Repair: Inspections, diagnosis of issues, replace parts, make recommendations, recommissioning Safety: adhere to all safety protocols including LOTO Teamwork: contributes to a strong team environment through assisting teammates in accomplishing mutual goals Customer Service: communicate all information to customers in a way they understand the issues & resolutions Documentation: complete reports on the work you have completed Don't have all these skills yet…no worries as we have a successful training program to get you the training and certifications you need. However, you will need the below qualifications and competencies. Qualifications and Competencies: Associate degree from an accredited 2-year technical college in Electrical Power, or similar experience/training from the military (Army Prime Power, Air Force Electrical Power Production, or NAVY Seabee) preferred Must have 5 or more years of relevant testing experience RTS or Protest relay testing, oil testing, infrared scanning, automatic transfer switching, performing start-up on switchgear up through 500kV class, VFD (variable frequency drives) NETA Certification (III or IV) highly preferred or equivalent skills/experience to become NETA Certified Prefer OSHA 30 hour, MSHA, NFPA 70-E, CPR/First Aid/BBP/AED training Power DB experience a plus Requires 3+ years of driving experience along with a valid driver's license and acceptable driving record Good communication and customer service skills Ability to read and interpret schematics, operating manuals and safety guidelines Ability to work flexible hours, overtime and weekends as required, willingness to be on call Must have at least 3 years of experience operating a vehicle with a valid, unrestricted driver's license. You'll thrive at IPS if you… • Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. • Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. • Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. • Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment. • Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. • Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally. Who We Are: At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. Benefits: Paid Time Off (PTO) 401k Employer Match Bonus Incentives Tuition Reimbursement Program Medical, Dental and Vision plans Employee Assistance Program (EAP) And more! IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively. #LI-
    $29k-43k yearly est. Auto-Apply 43d ago
  • Field Service Supervisor

    Munters 4.3company rating

    Florida jobs

    Job Title: Field Service Supervisor Company: Munters Corporation About US: Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers' operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters' business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. Duties and Responsibilities: The Field Service Supervisor is responsible for providing exceptional leadership for the field service team within their assigned service territory. The Field Service Supervisor will also be the primary contact for all customer escalations within assigned service territory. The team of field service personnel are responsible for performing on-site routine services including installation, maintenance, and repair. The Field Service Supervisor is responsible for growing the revenue in the territory and delivering service that meets the regions profitability goals. In addition, the Field Service Supervisor will develop and grow all Service delivery quality and capability: Supervise Service team to deliver Equipment Channels and Customers, start-up, extended warranty, contracts, and billable service across all product lines including Industrial, Commercial, National Accounts, High Temperature (incl. Zeol) Ensure alignment of internal and external resources when delivering Service Labor, Parts, and Retrofits to end customer o Internal resources to include Parts Sales Specialists, Contract Sales Specialists, Project Sales, and Service Coordination Provide back-office service administration related to but not limited to: Time sheet entry Expense report review, preparation, submission, and approval for payment Service Report Creation and review of field technician narrative Performance Value reports Refrigeration Set-up reports Measure service delivery activities and results: Technician utilization and Revenue/ Warranty cost generation per technician Conformance to Service Report generation, for content, quality, and communication style Measure and report on install base penetration Rates Technicians on Customer satisfaction and First-time fix rate Supports Service Team in employee evaluation and performance improvement Responsible to convey the customer experience to our organization through C2 customer complaint system Support Services sales promotions, tools, and goals Interact with Service Sales to provide feedback on scope definition and cost to perform, and share leads Interact with Service Engineering to provide feedback on technical support quality and availability Interact with Equipment Sales to share leads and to build Service Sales Manage all customer queries and resolve issues in coordination with the relevant departments Participates in recruiting activities as necessary to support staffing efforts • Advises Supervisor or other appropriate personnel regarding schedule conflicts, service-related issues, equipment problems/issues, employee issues and any other job-related issues Participates as necessary in new hire orientation, field training and on-going education activities to insure that employees know proper techniques, procedures, and work rules Performs quality assurance checks in the field Requirements: Bachelor's Degree in a business concentration plus years of commercial HVAC maintenance experience to commercial, industrial, and institutional facilities in addition to the following: Highly motivated and skilled at complaint handling and issue resolution Knowledge of commercial HVAC systems and maintenance procedures Excellent verbal and written communication skills Ability to multi-task and prioritize work Computer proficiency with MS Word, Excel, and PowerPoint Previous experience working in a fast-paced service operation, scheduling or dispatching strongly preferred Previous management or team lead experience Leadership (if applicable) Use leadership competencies in the PDA Ability to travel (at short notice) to multiple site locations to meet the needs of the business as necessary Have a valid Driver license with an excellent driving record Ability to effectively partner with cross functional teams to meet performance objectives and to support mission and vision of the Company Physical Requirements: Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects Climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data, viewing computer terminal, expansive reading, etc. The worker is not substantially exposed to adverse environmental conditions Benefits: Competitive Salary Comprehensive health, dental, and vision insurance plans Flexible work schedule Generous vacation and paid time off 401K retirement savings plan with employer matching Professional development opportunities, including tuition reimbursement, and conference attendance Company-sponsored social events and team-building activities State-of-the-art equipment and tools to support your work Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All offers are contingent on a pre-employment drug test and background check, as applicable for the position.
    $50k-74k yearly est. Auto-Apply 60d+ ago
  • Supervisor of Case Management- Government Services

    Horne Career 4.1company rating

    Saint Petersburg, FL jobs

    HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. Essential Functions Responsible for overall case management team performance. Establish, communicate, prioritize, and enforce production and performance goals in alignment with program priorities by ensuring resources are fully allocated, and remain motivated to achieve. Monitor and control team performance in accordance with established performance goals, regulatory compliance, and quality standards. Recommend corrective action and/or performance plan for underperforming team members, functional teams, subcontractors, or other stakeholders. Create, maintain, and control project plan which includes clear critical path, task dependencies, identified slack, resource allocation, and activity status. This includes creation and maintenance of related forecasting supplements such as overall program production projections. Serve as liaison and champion for communication between the Florida Department of Economic Opportunity (DEO), program team, and other departments to identify and implement cross-functional solutions, strengthen relationships, and build trust based on consistent delivery. Establish, communicate, and enforce standard, efficient, and streamlined processes to support delivery of program goals; engage in total quality management practices to regularly evaluate effectiveness of established processes and implement change when needed. Create and maintain compliance policy, procedures, templates, and other documents. Proactively implement change management procedures to update aforementioned documents when contracts, agreements, policy, federal regulation, internal procedure, budget, schedule constraints, scope, and/or other factors warrant change. Engrain transparent, regular reporting to ensure the Florida DEO is informed and empowered to make decisions. Report on issues such as, but not limited to: risk, program progress, milestones achieved, performance issues, program successes, compliance concerns, and program demographics. Cultivate and maintain a collaborative environment in which the team remains motivated, encouraged to think creatively, empowered to share ideas, encouraged to ask for help and build relationships, values self- and group-improvement, and prioritizes delivering objectives to deliver the Florida DEO's vision of recovery. Perform other duties as requested. Work Requirements Employment with HORNE is contingent upon satisfactory completion of the firm's employment screening process. This may include a public source background inquiry, employment credit check, criminal history, drug screen, motor vehicle report, education/credential verification, employment history, or any other relevant reports as required for the position. Travel Requirements Local travel in central Florida with the majority of field work in Tampa Bay and Orange County. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Ability to travel to construction sites, safely observe work in progress, interview workers, and verify postings. Must be able to lift up to 20 pounds at times Language Requirements No language requirements. Basic Spanish proficiency is desirable. Required Education and Experience 3-5 years of experience in case management, disaster recovery, or related field. Strong knowledge of program management, compliance reporting, and team leadership. Excellent communication and organizational skills. Preferred Education and Experience A bachelor's degree in Business Administration, Public Administration, Social Work, or a related field, or equivalent experience. Work Authorization Must be authorized to work in the United States and able to submit required supporting documentation. HORNE Values… A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams. A work environment that promotes collaboration, consistency, and community service to empower people. An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise. HORNE Offers… An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.” A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference. A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them. The firm you'll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability. We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE! HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.
    $47k-78k yearly est. 60d+ ago
  • Field Supervisor, In-Home Services

    AHRC 3.9company rating

    New York, NY jobs

    AHRC NYC is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people who are neurodiverse to lead full and equitable lives. Come join the company recognized by Forbes as a Best Midsize Employer in America two years in a row, generosity guides us as we honor our legacy and continuously grow through a culture of curiosity, creativity and optimism. The annual salary for the Field Supervisor, In-Home Services position is between $45-$50k plus a very generous benefits package including: FULL MEDICAL PAID BY EMPLOYER, dental, and vision plan; generous paid time off, 403B, tuition reimbursement and other benefits. ESSENTIAL RESPONSIBILITIES •Oversee Community Habilitation, In-home Respite, Bridges to Health and Traumatic Brain Injury services for assigned caseload of 50 - 60 individuals. Assess needs of individuals referred for services and development, implementation, monitoring and reassessment of service plans, as appropriate and necessary. Maintain accurate program records and ensure timely submission of all required program documentation. Maintain communication with individuals' family members or advocates, as well as with Service Coordinators and administration regarding progress. Provide support and supervision to direct care staff assigned to caseload. •Conduct home visits in accordance to departmental policy, observing interactions between direct care staff and individuals receiving services to ensure plans are properly implemented. •Identify and address areas where staff development is needed and provide on-site coaching and training whenever needed. Communicate with Training Coordinator regarding staff training needs that cannot be addressed in home setting. Participate in employment process, orientation, training and performance evaluation of direct care staff. •Participate in weekly staff meetings and remain available for assignment to work on special departmental or programmatic projects as needed. Maintain professional and pleasant attitude toward people we support and their families, co-workers and other professional contacts. Conduct other responsibilities as assigned. QUALIFICATIONS •Bachelor's Degree and 2-3 years supervisory experience in home care field or 4-5 years of direct work experience plus 1-2 years supervisory responsibilities required. Strong computer and statistical reporting skills essential. Demonstrated ability to communicate effectively with broad range of stakeholders and in writing. Competency in working in fast paced and rapidly changing environment, with ability to make prudent and independent decisions as warranted and be accountable for ensuring high quality services to individuals supported. Willingness to travel to home sites required. Bilingual language skills a definite plus.
    $32k-40k yearly est. 60d+ ago
  • Supervisor, Clinical Services

    Icon Plc 4.8company rating

    San Antonio, TX jobs

    Supervisor, Clinical Services (Early Phase Research- Screening)- ICON San Antonio TX ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Supervisor, Clinical Services to join our diverse and dynamic team. As a Supervisor, Clinical Services at ICON, you will be responsible for coordinating and overseeing the daily activities of the clinic and of clinic staff. You will ensure that the clinic meets clinical trial requirements in accordance with study protocols, SOP's, and ICH-GCP standards. Location: 100% on site San Antonio TX What you will be doing: * Implement and manage daily Clinic activities ensuring all procedures are managed in accordance with appropriate regulatory guidelines or industry standards (e.g. GCP, HIPAA, OSHA). * Communicate and participate in meetings with the clinic, recruiting, and study management teams as needed to plan for screening, on-study, or outpatient visits. * Be knowledgeable of all assigned studies that are planned or being actively recruited/enrolled. * Promote an environment where team achievement is regarded and supported by regular coaching, performance measurement and feedback. * Facilitate individual professional development of employees within the clinic * Provide guidance/insight on aspects of clinical operations as well as contingency planning. * Communicate team and individual goals and expectations to ensure direct reports understand their responsibilities. * Responsible for managing the performance of staff, including providing input into salaries, as well as nominations for promotion. * Building teamwork and improving process and productivity by working within and across functional areas. * Be a point of escalation (internal) for resolution of issues and conflicts. * Develop positive professional relationships with key internal and external customers and suppliers. * To undertake other reasonably related duties as may be assigned from time to time from other Clinic Management, Clinical Study Managers, and/or Principle/Sub Investigators (Sub-PI) * Ability to identify and hire strong candidates through the hiring process. Your profile: * Bachelor's Degree preferred * 3+ years of experience in clinical research operations, with significant exposure to early phase trials and screening/eligibility work * Minimum 1 + year of supervisory or lead experience managing people * Prior experience in process improvement / QA projects preferred * Demonstrated knowledge of GCP, ICH, FDA, relevant regulatory bodies, and IRB processes * Strong skills in protocol review, eligibility assessment, medical/clinical documentation, and source data verification * Excellent verbal and written communication skills * Ability to work cross functionally * Strong organizational and critical thinking skills; capacity to juggle competing priorities and adapt to changing demands in fast-paced environment What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: * Various annual leave entitlements * A range of health insurance offerings to suit you and your family's needs. * Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. * Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. * Life assurance * Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply
    $41k-62k yearly est. 58d ago
  • Service Supervisor

    Via of The Lehigh Valley 3.6company rating

    Mobile, AL jobs

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a Service Supervisor, you will oversee service operations for The Wave to supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders. This is a full-time, shift-based position requiring approximately 40-45 hours per week (8-9 hour shifts) in-person based out of our Mobile, AL location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise. What You'll Do: Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency. Develop and implement training programs for new hires and ongoing training for existing drivers. Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction. Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Go to the scene of accidents and incidents to manage processes and protocols Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities Learn the fundamentals of Via operations and related safety procedures Perform the routine operation of vehicles, including pre- and post-shift inspections Who You Are: Minimum of 3+ years' experience in transportation services or comparable industry, with at least 1 year in a supervisory role. High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred. At least 25 years old Hold a valid Commercial Driver's License (CDL) and Passenger Endorsement with a clean driving record. An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically. Proficient in using a tablet and standard office software (e.g., Google Suite). Possess good knowledge of the city and community of Mobile, AL Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety Able to deal effectively and courteously with all customers and the public Ability to work flexible hours, including evenings and weekends, as required. Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment. Compensation and Benefits: Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary range: $45,000 - $55,000 / year Hours/Shifts: Varied We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits. We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility - the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves. Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via. Ready to join the ride? Via is an equal opportunity employer.
    $45k-55k yearly Auto-Apply 1d ago
  • Document Services Supervisor - Legal Services

    U.S. Legal Support, Inc. 4.3company rating

    Los Angeles, CA jobs

    Lead a Team That Keeps the Legal Process Moving! U.S. Legal Support is seeking an experienced and motivated Document Services Supervisor to join our Woodland Hills team! In this role, you'll lead a dedicated group of professionals responsible for ensuring the accurate and timely preparation and distribution of transcripts and related legal documents. You'll play a key part in maintaining our high-quality standards, driving team performance, and keeping operations running efficiently. If you're a natural leader with strong organizational skills and thrive in a fast-paced environment, we'd love to have you on our team. Document Services Supervisor - Legal Services Location: Woodland Hills, CA Salary Range: $55,000 - $65,000 annually Employment Type: Regular Full-Time Schedule We offer flexibility to fit your lifestyle: Consistent Week + Remote Saturday Core Hours: Tuesday - Saturday | 9:30 AM - 6:30 PM Location: Tuesday - Friday in-office; Saturday remote with flexible start times Additional remote day during the week based on business needs Key Responsibilities Supervise and direct the daily operations of the production department, ensuring the team meets deadlines and performance goals. Provide leadership, support, and coaching to employees to promote growth and high productivity. Oversee and/or conduct training for new and existing team members. Prioritize production tasks based on deadlines, client needs, and complexity. Print, prepare, and review transcripts and exhibits to ensure exceptional quality and accuracy. Coordinate the fulfillment and delivery of completed transcript orders to clients, ensuring accuracy, timeliness, and proper handling requirements. Communicate with clients, reporters, and internal teams regarding production status, order updates, and client requests. Maintain and monitor production equipment, coordinating service or repairs as needed. Track and manage workflow needs related to transcript orders, production materials, and departmental resources. Maintain accurate records such as production logs, order tracking logs, and exhibit logs. Conduct performance audits, lead team meetings, and monitor production metrics and SLAs. Approve timecards and assist with production coverage as needed. Collaborate with cross-functional teams to support company initiatives. Perform other duties as assigned by the Production Manager. Requirements Minimum 3 years of relevant experience; legal services or litigation support preferred Prior supervisory experience strongly preferred High school diploma or equivalent required Strong leadership, communication, and organizational skills Skills Dependable and detail-oriented. Flexible and resilient in a dynamic environment. Strong problem-solving and decision-making skills. Excellent communicator with a customer-first mindset. Skilled in time management and multitasking. Why Join U.S. Legal Support? At U.S. Legal Support, we value our people and invest in their success. We offer a supportive, collaborative work environment with opportunities to grow your career-all while making a difference in the legal industry. Our comprehensive benefits package includes: Medical, dental, and vision insurance. 401(k) with company match. Paid time off, holidays, and volunteer time. Company-paid life insurance and disability coverage. Employee wellness programs and perks. Growth and development opportunities within a national organization. Join us and be part of a team that takes pride in accuracy, service, and excellence every day!
    $55k-65k yearly Auto-Apply 60d+ ago

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