Client Services Manager jobs at Paylocity

We are seeking a dynamic and experienced engagement leader to serve as the data leader in our Banking and Capital Markets practice. This role focuses on driving collaboration across internal teams and clients to deliver integrated solutions that create measurable business impact. The SrAVP acts as a key connector, ensuring alignment between advisory, technology, and operations, while strengthening client relationships and supporting revenue growth across multiple engagements. This position requires a blend of technical expertise, client relationship management, and business acumen to achieve ambitious growth targets in a fast-paced financial landscape. They're also responsible for enabling communication between clients, other EXL business units, internal support staff, as well as multi-functional and multi-shore project teams. This position may require frequent travel to client sites in the U.S. Responsibilities Client Engagement & Relationship Management Build and maintain strong relationships with key banking and capital markets clients. Act as the primary contact for strategic discussions, understanding client needs and identifying opportunities for value creation through consultative engagement. Solution & Proposal Development Lead development of tailored technical proposals in collaboration with cross-functional teams. Design innovative solutions in areas like data modernization, digital transformation, and fintech integration, ensuring proposals are practical, competitive, and aligned with best practices. Account & Revenue Growth Monitor account performance and drive growth through upsell and cross-sell opportunities. Achieve revenue targets by expanding service offerings and leveraging emerging technologies such as AI, cloud, and data platforms. Leadership & Delivery Oversight Coordinate across advisory, technology, and operations teams to ensure seamless delivery. Promote collaboration, resolve interdependencies, and foster knowledge sharing for efficiency and innovation. Market Awareness & Thought Leadership Stay current on industry trends, regulatory changes, and competitive dynamics. Contribute to thought leadership through client presentations, webinars, and whitepapers. Team Development Mentor and guide junior team members, fostering a high-performance culture and building capabilities in client management and solution design. Qualifications Minimum of 10+ years in banking, capital markets, or financial consulting, with at least 5 years in a leadership or client-facing role. Proven track record in managing multimillion-dollar accounts, driving revenue growth, and leading cross-functional teams. Strong expertise in technical design discussions and the ability to provide strategic consulting to enable large-scale engagements is essential for this role. Skills: Extensive experience in banking and capital markets, covering trading, risk management, regulatory compliance, and digital transformation. Strong technical foundation with exposure to fintech, data analytics, cloud platforms, and AI-driven solutions. Familiarity with modern technology ecosystems such as hyperscalers (AWS, Azure, GCP), Databricks, Snowflake, and emerging AI/ML tools. Ability to manage and lead technical delivery teams, ensuring successful execution of client engagements. Skilled in proposal development, technical workflow design, and driving large-scale implementations. Excellent communication and presentation skills, capable of translating complex concepts for diverse audiences. Proven ability to handle multiple engagements simultaneously, balancing priorities in a matrixed environment. Strong understanding of Enterprise Data Management (EDM) solutions and related tools, enabling informed client discussions. Adept at adapting methodologies to client needs to deliver value and maintain profitability. Experience in mentoring teams and conducting internal training programs. Ability to resolve conflicts effectively and maintain strong client relationships.

As a Customer Success Manager at Encore, you will play a pivotal role, working closely with Account teams, Clients, Service Delivery, and internal teams to ensure continued success with our clients. You will hold a leadership position, collaborating closely with Account teams, clients, and Service Delivery team. Your deep understanding of IT Managed services will play a pivotal role in driving operational excellence, client satisfaction, and strategic improvements within our managed services portfolio. Responsibilities: Program Leadership: • Provide strategic direction and leadership for the IT Managed Services program. • Oversee the planning, execution, and delivery of managed services, ensuring alignment with • organizational objectives. Client Relationship Management: • Build and maintain strong relationships with clients to understand their IT needs and ensure delivery meets or exceeds expectations. • Act as the primary point of contact for client escalations and issue resolution. Service Delivery Excellence: • Define and enforce service level agreements (SLAs) for managed services. • Monitor and optimize service delivery processes to ensure efficiency and quality. • Implement best practices and industry standards for IT service management. Team Collaboration: • Collaborate with cross-functional teams, including technical teams, sales, and support, to ensure seamless service delivery. • Foster a collaborative and high-performance culture within the managed services team. Financial Management: • Manage the financial aspects of the IT Managed Services program, including budgeting, forecasting, and cost optimization. • Ensure the program is financially viable and meets profitability targets. Continuous Improvement: • Identify opportunities for process improvement and innovation within the managed services program. • Implement initiatives to enhance service delivery efficiency and effectiveness. Risk Management: • Proactively identify and mitigate risks related to service delivery, security, and compliance. • Develop and implement risk mitigation plans to ensure uninterrupted service. Other duties as assigned. Qualifications: • Bachelor's degree in Information Technology, Business, or more than 5 years of experience leading managed services clients. (Relevant certifications (e.g., PMP, ITIL) is a plus.) • Proven experience in leadership, particularly in IT managed services. • In-depth knowledge of IT service delivery models, best practices, and emerging trends. • Strong client-facing and interpersonal skills with the ability to build and maintain relationships. • Demonstrated ability to lead and motivate cross-functional teams to achieve program objectives. • Financial acumen with experience in budgeting and financial management. • Strong problem-solving skills and the ability to make informed decisions in a fast-paced environment. • Excellent communication skills, both written and verbal. Physical Requirements: • Prolonged periods sitting at a desk and working on the computer. • Occasional walking between facilities • Occasional liftin pushing, pulling up to 15 lbs. • Hybrid position - in office and remote workdays Encore Technolgies is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

As a Client Success Manager at Encore, you will be responsible for nurturing and managing client relationships, ensuring the delivery of exceptional service, and driving value for our clients. Your primary focus will be to engage with clients, understand their needs, and proactively work with them to achieve their goals, while maintaining a high level of satisfaction. Key Responsibilities: Client Relationship Management: Develop and maintain strong, trusting relationships with clients, serving as their main point of contact for all matters related to our products/services. Act as a liaison between the client and the company, facilitating clear and effective communication. Work directly with the Account Managers to establish proper account governance. Client Onboarding and Training: Collaborate with the Account Manager and onboarding teams to ensure a smooth transition for clients as they start using our products/services. Provide training and support to clients to ensure they fully understand and utilize the value of our offerings. Identify transition approach and resource requirements for successful onboarding. Manage client contracts and tools required for ongoing contract management are setup properly. Client Needs Assessment: Continuously assess client needs and goals, understanding their unique challenges and opportunities. Work with clients to define and refine their objectives and key performance indicators. Work with Account Managers to build a strategy to ensure our contract meets expectations with continual care and feeding. Value Delivery: Monitor client usage and performance, identifying areas for improvement and opportunities to enhance the value they receive. Develop and implement strategies to maximize the value of our products/services for each client. Address client concerns and issues promptly, working closely with the appropriate teams to resolve any challenges. Ensure clients are satisfied with the resolution and that their overall experience remains positive. Establish a strong governance model that drives the right conversations at the right levels. Building relationships and advocate for our clients across all of Encore. Client Retention and Expansion: Identify opportunities (leads), in partnership with the Account Managers, where Encore can add value/ solutions for our client. Develop and execute account expansion strategies, driving revenue growth working direction with the Account Managers. Ensuring Services and value align with the client to properly position Encore for retention and/or potential opportunities to grow. Qualifications: Ability to identify opportunities, in partnership with the Account Managers, where Encore can add value/ solutions for our client. Proven experience in client success, Account Management, or a related field. Exceptional interpersonal and communication skills. Strong problem-solving and analytical abilities. Client-centric mindset with a passion for delivering exceptional service. Ability to understand a client needs and translate the needs to actionable plans. Results-oriented with an ability to work independently as well as part of a team. Physical Requirements: Prolonged periods sitting at a desk and working on the computer. Occasional walking between facilities. Occasional lifting, pushing, pulling up to 15 lbs. Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

*Candidates must be located in Tampa, FL* The Onsite Program role plays a key leadership role within the Revenue Organization. The Onsite Program role serves as a strategic partner and trusted customer advocate for complex accounts/portfolios with high growth potential, ensuring the seamless integration of SoftServe's services within the client's environment. This role focuses on client relationship management, strategic alignment, delivery orchestration, and business growth, while also being responsible for defining client problems, modeling ideal outcomes, measuring value, and maintaining consistent communication with clients and internal teams. Duties & Responsibilities Client Relationship Management Build and maintain strong relationships with assigned clients, serving as a trusted advisor and primary point of contact for all service-related matters Proactively identify and address potential client concerns, drive risk identification and management on account/portfolio level, and ensure transparent communication Develop a deep understanding of client needs, business objectives, and strategic goals to align services with client success Advocate for the client within the company, communicate feedback and requirements to delivery teams and leadership, and manage escalation resolution processes Monitor client satisfaction through various channels (e.g., NPS surveys, feedback sessions) and lead continuous improvement initiatives based on client input Collaborate with the Client Partner on overall account health and strategic direction Strategic Alignment Collaborate with client stakeholders and delivery teams to ensure solutions align with the client's strategic objectives and business needs Teams with Client Partner to identify and capitalize on opportunities for service expansion and growth within accounts/portfolios Facilitate cross-functional collaboration (e.g., sales, delivery, pre-sales) to maintain a unified and client-centric approach Support the development and execution of account development plans and strategies, providing valuable insights into client priorities and potential growth areas Serve as a bridge between the client and the delivery organization, leading and strengthening multi-layer communication Delivery Orchestration Maintain ongoing support of project and program delivery within assigned accounts/portfolios, ensuring alignment with client expectations and contractual obligations Act as a liaison between the client and the delivery organization, ensuring clear, timely communication about project progress and addressing any challenges Escalate client concerns or delivery issues to relevant stakeholders, manage dependencies, and ensure timely issue resolution Promote a client-focused culture within the delivery organization, emphasizing a commitment to exceeding client expectations and delivering high-quality services Outcome Measurement and Reporting Develop and implement metrics to measure the success of deliverables and overall project outcomes Provide weekly scorecards to clients and internal teams, highlighting progress and areas for improvement Conduct weekly meetings with clients and delivery teams to manage changing dynamics and ensure project progress Help model measurable outcomes that can be used to measure overall success Contract Support Assist in the creation of SoWs and change requests that reflect the dynamic nature of the client's needs and priority outcomes Onsite Presence Maintain a weekly onsite presence with clients to foster strong relationships and ensure project alignment Often represents the client's technology leadership within the business, helping identify and prioritize the most impactful efforts Billable utilization of 30%+ is expected Preferred Competencies & Experience Client Relationship Management Proven competence in building and maintaining strong client relationships at all levels, demonstrating excellent communication, interpersonal, and negotiation skills Business Acumen Strong understanding of business principles and practices, with the proficiency to translate client needs into strategic solutions and opportunities for growth Communication and Negotiation Exceptional communication and negotiation skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical audiences Leadership and Collaboration Strong leadership and collaboration skills, with the capability to influence and guide cross-functional teams towards achieving shared objectives Demonstrated ability to collaborate effectively with Client Partners and other sales functions Problem-Solving and Decision-Making Proven expertise in identifying and solving complex problems, making sound decisions under pressure, and considering various perspectives and potential outcomes Industry Knowledge Deep understanding of the IT industry and emerging trends, demonstrating awareness of industry best practices and innovative solutions Expertise in Delivery Expertise in building and running effective pre-sale teams, experience in managing complex projects and programs involving specialty resources and cross-company capabilities Experience Requirements 7+ years of experience in client-facing roles within the IT industry, preferably with a focus on service delivery and stakeholder management 3+ years of experience in program/portfolio management roles, managing large and complex accounts/portfolios, with proven track records of client satisfaction and value realization Experience working in the global delivery model is a plus Required Skills English proficiency at an upper-intermediate level Excellent verbal and written communication skills, with the proficiency to adapt communication style to various audiences and contexts Strong presentation and facilitation skills, with demonstrated proficiency in effectively communicating ideas and information to groups Strong analytical and problem-solving skills Supervisory Responsibilities This role does not have direct supervisory responsibilities but may involve matrix management and guidance of cross-functional teams. Level Considerations Associate Manager: Ability to move beyond technical requirements, articulating and grounding on business outcomes. Strong delivery orchestration skills Manager: Expands to orchestrate and prioritize business requirements and effectively define ideal outcomes. Guides conversations from outputs to outcomes. Ability to properly support multiple delivery efforts Director: Orchestrates outcomes in multi-portfolio engagements. Manages expectations across multiple business stakeholders, grounded on outcome-based commercial models. Effectively navigates internal and external factors to drive highly profitable engagements Qualifications Education: Bachelor's degree in business administration, computer science, software engineering, or a related field. A master's degree in business administration (MBA) or a related field is a plus All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation. Position Summary We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company. Key Responsibilities Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us. Order Management - work with internal teams to ensure orders get booked and go out on time. Inventory Management - manage the customer's inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory. Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc. Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies. Job Requirements Bachelor's Degree (BA/BS) required. 1+ years of experience in data analysis or a customer facing role. Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs). Excellent written and verbal communication skills, with an aptitude for data driven persuasion. High energy, proactive individual with a “hands-on” approach to problem solving. Exceptional time management, multitasking, and prioritization abilities. Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude. Continuous improvement mindset with a focus on customer satisfaction. Ability to work both independently and collaboratively, taking ownership and accountability for outcomes. Experience with Oracle and ServiceNow systems (preferred). Work Environment: This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.

Client Partner/Account Executive You will be a high-energy leader with the ability to grow client relationships through presenting new strategies and innovative ideas. You will own a portfolio of accounts, form and drive successful client relationships and successfully interact with senior executive level clients. You will focus on all aspects of client growth, relationship development, financial integrity and quality delivery and execution of all engagements that drive organic growth and strong relationships. You will manage growth and evolution of multiple client relationships and manage complex multi-dimensional engagements. You will lead teams of both client service, as well as others on multidisciplinary teams in a matrixed environment. What you'll do: Both Apps and Infrastructure background, as well as delivery in PMO and SAFe/Agile environments. Handling accountability against measurable revenue/profit growth. Identifying and forging partnerships and tapping into existing alliance partnerships for growth. A proven track record of creating and owning overall client satisfaction and continuing growth and evolution of clients. Driving successful delivery of work product and cultivating strong client relationships. Executive engagement, client expectations, value reinforcement, cross-sell, strategic engagement strategies that lead to relationship building at C-level. Providing leadership and direction to client and teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications and quality. Effectively managing all aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting. Working closely with Sales teams to develop proposal/presentation content and strategy. Staying current with industry trends and best practices to proactively sell fit for purpose solutions and innovation. What you'll bring: At least 10 years or more managing 15M+ accounts (preferably managing single account, not multiple accounts) and building at least $5-10M new business. Overall ownership and management of a $30M a year account; including executive client relationships, delivery, quality, strategic growth and financials. Managed services background for application development/maintenance and serving as an Account Executive/Client Partner in large accounts. 15 years or more of offshore experience. Education: Bachelor's or Master's degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field. Life at Sogeti - Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work options 401(k) with 150% match up to 6% Employee Share Ownership Plan Medical, Prescription, Dental & Vision Insurance Life Insurance 100% Company-Paid Mobile Phone Plan 3 Weeks PTO + 7 Paid Holidays Paid Parental Leave Adoption, Surrogacy & Cryopreservation Assistance Subsidized Back-up Child/Elder Care & Tutoring Career Planning & Coaching $5,250 Tuition Reimbursement & 20,000+ Online Courses Employee Resource Groups Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being Disaster Relief Programs About Sogeti Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation. Become Your Best | ************* Disclaimer Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant ************************************************************************** Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is [$145,000-$175,000) This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

We are seeking a Delivery Director / Client Engagement Manager. This role combines delivery ownership, client engagement, and growth leadership, requiring deep experience in telecom/ISP domains, OSS/BSS, and large-scale network deployments. The leader will ensure delivery excellence, manage portfolio, and act as a trusted advisor to leadership. Key Responsibilities Own the strategic delivery relationship, infrastructure, OSS/BSS, and operations. Provide governance and oversight of delivery portfolio, ensuring operational stability and cost efficiency. Act as the primary interface client executives for delivery reviews, escalations, and roadmap alignment. Partner with account and sales leadership to identify expansion opportunities and drive portfolio growth. Guide teams in deploying fibre infrastructure, backbone expansion, OSS/BSS modernization, and automation frameworks. Ensure service quality, compliance, and SLA adherence across deployments and operations. Mentor senior managers and build leadership capability in delivery teams. Qualifications 15+ years in telecom/ISP service delivery, including managing broadband or fiber rollouts. Proven success managing large-scale OSS/BSS programs (provisioning, billing, assurance). Deep knowledge of network engineering, backbone deployments, and service assurance. Track record of leading $10M+ delivery portfolios in global environments. Strong executive presence, stakeholder influence, and customer engagement skills.

About the Role We are looking for a seasoned Delivery / Client Engagement Manager to lead a major telecom partnership focused on fiber networks, ISP operations, and staff augmentation delivery. The role requires strong client-facing leadership, telecom domain knowledge, and the ability to manage large distributed teams. Responsibilities Client Engagement Serve as the primary point of contact for senior client stakeholders. Build strong, trusted relationships and drive strategic conversations. Lead delivery/status reviews and manage escalations. Delivery & Governance Oversee performance of all placed consultants across multiple technical and operational teams. Maintain delivery hygiene, compliance, onboarding coordination, and SLA adherence. Ensure quick issue resolution and continuity of delivery. Workforce & Resource Management Understand client hiring needs and align on skill expectations. Partner with recruiting teams on sourcing, screening, and onboarding talent. Monitor consultant performance, engagement, and retention. Support workforce planning and backfill readiness. Telecom/Fiber Domain Expertise Working knowledge of telecom/ISP operations, fiber builds, and OSS/BSS environments. Ability to collaborate with client teams across engineering, network operations, and field/OSP. Familiarity with roles such as network engineers, field techs, OSS/BSS specialists, automation engineers, and PMs. Leadership Mentor internal delivery managers and recruiting partners. Drive continuous improvement, communication, and account growth. Promote a strong client-first delivery culture. Qualifications 15+ years in telecom/ISP delivery, client engagement, or account/delivery management. Experience managing large staff augmentation or managed-capacity teams. Strong telecom/fiber domain understanding (network operations, OSS/BSS, fiber builds). Excellent stakeholder management and executive communication skills. Proven track record of driving delivery excellence and account growth. Ability to work onsite 3 days/week.

IRIS Software Inc. is seeking a talented Client Partner, Logistics Domain to manage the overall relationships for large clients. This role is mandated with rapid business expansion within their assigned accounts. They are primarily responsible for managing and growing the P&L in terms of top line and bottom line and accountable for positioning, selling and delivering new service offerings and solutions to the clients to achieve targeted results. Location - New Jersey Area Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape Engineer deals and run the sales cycle by guiding the presales/ delivery teams Manage and lead the IRIS team at the customer location Update the management on a frequent basis on the potential risks/ issues and opportunities in an account Handle escalations and negotiate with the customers, as required Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s) Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests Required Skills and Experience Must have experience in managing IT engagements with clients in the industry for at least five years Background and acumen to understand client's business, strategy and to keep up with industry trends such as regulatory imperatives Track record of managing and growing accounts Excellent written and oral communication skills with an ability to make effective presentations People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term Ability to perform the role of a “trusted” advisor Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts. If you are interested in the opportunity please apply directly or you can send your resume to ******************************** Thanks Rashi Agarwal

IRIS Software Inc. is seeking a talented Client Partner to join its growing organization and manage the overall relationships for its existing clients. Key Responsibilities Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience. Drive new business development efforts within the existing accounts. Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models. Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS' business interests and image as a thought leader. Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape. Engineer deals and run the sales cycle by guiding the presales/ delivery teams. Manage and lead the IRIS team at the customer location. Update the management on a frequent basis on the potential risks/ issues and opportunities in an account. Handle escalations and negotiate with the customers, as required. Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s). Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS' business interests. Required Skills and Experience 3+ year's enterprise consulting delivery and sales and/or executive account management with proven client relationship skills at the highest levels within customer organizations. Proven revenue attainment history in selling enterprise software services solutions Background and acumen to understand client's business, strategy and to keep up with regulatory imperatives. Excellent written and oral communication skills with an ability to make effective presentations Ability to work efficiently across multi-disciplinary teams with competing priorities Organized, self-motivated, hard-working problem-solver who is able to identify and define appropriate objectives and work independently toward achieving those objectives. Bachelor's degree required, MBA preferred Excellent presentation and communication skills. Can demonstrate storytelling capabilities Market savvy with well-developed negotiating and closing skills IRIS Software Inc. (******************** headquartered at Edison, NJ with offices in NYC and an offshore development center in India, together deploying over 4000+ resources. IRIS is an IT software services organization providing its customers with high-quality, cost-effective solutions. Iris does this through comprehensive solution offerings with best-of-breed technologies, rapidly deployable solutions, flexible engagement models and proven methodologies. This allows customers to focus on their core competencies, and concentrate IT resources on projects that directly impact their bottom-line. Thanks Rashi Agarwal ********************************

Described as the “Uber of Content,” Social Native is a marketplace technology company providing brands the ability to scale high-quality content creation and optimize their cross-channel digital marketing strategies. By connecting brands & agencies with a diverse network of creators, we provide data-driven insights, streamline content production, and improve performance across social and e-commerce channels. Brands like Unilever, Adidas, L'Oréal, Crocs, and Nestlé trust Social Native to enhance their paid and organic social strategies through user-generated content (UGC), branded content, and content editing solutions, ensuring they have the right creative assets to drive engagement and conversions. We are seeking a Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively. Key Responsibilities: Client Strategy & Success Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape. Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI's and overall marketing goals. Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning. Account & Revenue Management Maintain and grow client relationships by driving retention, renewals, and expansion opportunities. Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI. Identify opportunities to optimize and scale client programs through tailored solutions and best practices. Cross-Functional Collaboration Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs. Partner with creators to ensure content meets brand expectations and delivers measurable impact. Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements. Qualifications: 3+ years of experience in account management or customer success, working directly with marketing agencies or brands. Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space. Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives. Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations. Analytical mindset, with the ability to interpret data and provide actionable insights. Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving. Social Native Perks: One of the best perks about Social Native is working with amazing talented people! Come see what it's like to work at a fast-paced, venture-backed tech company. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great. Attractive health, dental and vision insurance coverage Competitive compensation structure 401(k) retirement plan Unlimited vacation policy

We're looking for a Plant Manager to lead operations at our baked goods facility. This role ensures production efficiency, product quality, safety, and compliance with food industry standards while driving continuous improvement. Key Responsibilities Oversee daily plant operations (production, packaging, maintenance, logistics). Lead and develop staff, fostering teamwork and safety. Ensure compliance with food safety regulations (HACCP, GMP). Monitor budgets, production metrics, and operational performance. Drive efficiency, reduce waste, and implement process improvements. Qualifications Bachelor's degree preferred; relevant experience required. 7+ years in baked goods manufacturing, 5+ in leadership. Strong knowledge of baking processes and food safety standards. Excellent leadership, problem-solving, and communication skills. Benefits Competitive pay and incentives Health, dental, vision, retirement plans Career growth opportunities

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? looking for Director, Managed Services. This is a strategic leadership position focused on delivering exceptional managed services for life sciences clients. Role: Director, Managed Services Base Location: Onshore (Boston preferred, but flexible) Position type : Fulltime Key Responsibilities Service Delivery Leadership Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded. Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte. Implement best practices for process efficiency, automation, and quality assurance. Team Management Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation. Operational team spans US, nearshore, and offshore personnel. Hire, train, and mentor staff to ensure high performance and career development. Client Engagement Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives. Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges. Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes. Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences. Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services. Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives. Cross-Functional Collaboration Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery. Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes. Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives. Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence. Data Analytics & Insights Develop and oversee data analytics strategies to measure service performance and client outcomes. Utilize tools such as JIRA, Time Entry, SmartSheets, and BI platforms to generate actionable insights and dashboards. Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

Direct Hire Salary: ~ $160-$180k + bonus Hybrid: Lake Forest, IL (3 days a week on-site) About the Role As the Sr. Manager of Cloud Architecture and Engineering, you will lead the strategic design, implementation, and governance of cloud platform solutions across the enterprise. Your mission is to ensure secure, scalable, and resilient cloud services that support the digital transformation. You will collaborate closely with operations, security, and business stakeholders, as well as managed service partners, to maximize the value of cloud investments. Responsibilities Lead Cloud Strategy and Architecture Define and evolve the enterprise cloud architecture to align with business goals, ensuring scalability, sustainability, and technical excellence. Design Resilient Cloud Solutions Architect cloud environments with a focus on high availability, disaster recovery, performance, and security for both COTS applications and internal workloads. Drive Cloud Modernization Lead initiatives to transition from IaaS to PaaS and native cloud services, optimizing operational efficiency and business value. Implement FinOps Practices Develop financial governance strategies that promote cost transparency, accountability, and optimization across cloud resources. Oversee Cloud-Based Software Deployment Manage the integration, configuration, and lifecycle of commercial software in cloud environments, ensuring compliance and performance. Establish Cloud Governance Frameworks Implement robust technical and financial governance models to ensure policy adherence and consistent standards across the cloud landscape. Promote Cloud-Native Adoption and Automation Advocate for cloud-native tools and automation to enhance agility, reduce manual effort, and improve scalability. Minimum Qualifications 7+ years of experience in hosting operations, preferably in manufacturing environments. Proven ability to communicate cloud operations concepts and cost models to both technical and business stakeholders. Experience working in hybrid delivery models with internal teams and managed service providers. Hands-on experience with AWS in hybrid environments (IaaS and PaaS). Deep understanding of: Cloud infrastructure and security Identity management Infrastructure as code and automation High availability and disaster recovery solutions Strong incident management and problem-solving skills. Experience building and managing hosting operations teams, including vendor oversight. Familiarity with ITIL practices and both Agile and Waterfall methodologies. Working knowledge of CI/CD pipelines and securing cloud workloads. Preferred Qualifications Certification in AWS or other cloud platforms. Experience implementing FinOps frameworks. Background in enterprise architecture or cloud governance.

The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. Under general direction, the Account Manager is responsible for both directly managing customer accounts as well as supporting data collection, manipulation, analysis, and reporting of bi-monthly and bi-annual five year sales forecasting. Also responsible for managing customer quote preparation including supporting documents. Provides support for business planning, sales analysis, sales staff support, market and volume forecasts, and market analysis. Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description. Other tasks may be assigned and expected to be performed. Manage assigned OEM and related Tier 1 accounts for year-on-year sales growth, and meet or exceed annual business plan expectations Must be able to translate the customer requirements and USTA capabilities into a variety of value propositions to differentiate USTA in front of the customer's purchasing and engineering organizations Develop and execute a communication "cadence" to maintain routine customer contact Build strong relationships to leverage/maximize the Company's product and service content. Develop and maintain customer purchasing, engineering and other appropriate relationships Support closure of open receivables payment, as appropriate Provide direct support to the APQP Team's in the ongoing development of existing and prospective USTA customers Remain current on all USTA products from a technical, application, pricing and selling benefits standpoint Regularly attend meetings with customers. Establish and build strong relationships in purchasing and engineering to identify and follow-up on new product development opportunities Analyze cost estimations from the manufacturing plants and complete customer cost breakdown/pricing forms. Support Bi-Monthly and bi-annual updates of sales and forecast data Market share analysis support. Volume forecast reporting and analysis (IHS) Product marketing support Provide administrative support for the Sales Office Staff Other tasks as directed by management Requirements: Bachelor of Business Administration degree required 3-7 years' experience working for an automotive OEM or tier supplier in powertrain systems (engine components preferred). Experience in calling on OEMs and major Tier 1 suppliers desired Working knowledge of product costing and automotive industry purchasing, quality and supply requirements desired Automotive Account Management experience is desired. Program management experience highly desired. Good understanding of manufacturing processes and equipment Experience with manufacturing cost allocations and profit analysis Excellent interpersonal, written and verbal communication skills. Attention to detail is critical Should be a self-starter with good organization skills Strong interpersonal and relationship building skills along with a Team attitude Proficient use of Microsoft Office applications with emphasis on Outlook, Excel, Word and Power Point Ability to travel - both domestic and international if required Learn more about U.S. Tsubaki at: ************************* U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability PM21 PI9130f990e399-37***********2

General Manager - Air Freight Import & E-commerce Logistics A fast-growing international logistics company specializing in air freight import and cross-border e-commerce parcels. We handle both traditional B2B cargo and high-volume parcel shipments from Asia to the U.S., covering air transport, customs clearance, LAX terminal pickup, warehouse breakdown, sorting, and last-mile distribution. Key Responsibilities • Oversee all Los Angeles operations: air import, customs clearance, LAX terminal pickup, warehouse breakdown, and distribution. • Manage both bulk cargo and small parcel business lines. • Lead cooperation with airlines, terminals, customs brokers, and trucking partners. • Supervise warehouse operations including ULD breakdown, sorting, palletizing, and dispatching. • Implement cost control, efficiency optimization, and compliance processes. • Build and manage local teams (operations, customs, warehouse, admin). Qualifications • 5+ years of air import logistics or cross-border e-commerce experience. • In-depth understanding of customs clearance, LAX cargo terminal operations, and warehouse breakdown procedures. • Proven experience in team management and cross-department coordination. • Strong communication and problem-solving skills; bilingual English/Chinese preferred to work with the cross-border team. • Resources in LAX terminals, customs brokers, or trucking are a plus.

Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed. Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don't just innovate - we lead. Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others. We have been recognized with: 17x Google Cloud Partner of the Year awards in the last 8 years 3x AWS AI/ML award wins 3x NVIDIA Partner of the Year titles 2x Snowflake Partner of the Year awards Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023 For more details, visit: Website or LinkedIn Page Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! Job Description: We are looking for an Engagement Manager to lead the delivery of Conversational AI and automation solutions for retail and e-commerce clients. You will manage end-to-end project execution, ensure seamless client communication, and drive measurable impact across customer experience, order management, and retail operations. Key Responsibilities: Client Management Manage communication and relationships with retail/e-commerce clients. Provide guidance on Conversational AI use cases: product discovery, order tracking, returns, loyalty, store support, etc. Align internal teams with retail priorities, seasonal demands, and CX roadmaps. Present strategic insights and best practices for retail digital transformation. Project Delivery Lead the complete SDLC-solutioning, engineering, testing, deployment, and maintenance. Manage multiple workstreams and ensure timely delivery of milestones. Support teams in solving technical issues and improving bot accuracy/performance. Conduct reviews for solution quality, integrations, and compliance. Team Management Identify new retail opportunities and help refine solution strategies. Resolve technical blockers related to retail systems (POS, OMS, CRM, loyalty). Mentor team members and support skill development. Travel to client sites or retail events when required. Required Skills Excellent communication, presentation, and analytical abilities. Strong experience managing teams in a fast-paced environment. Strong business analysis skills with understanding of retail KPIs (AOV, NPS, CSAT, etc.). Ability to operate independently and manage client expectations. Nice-to-Have Experience with AI bot platforms (Dialogflow, Lex, Rasa, Azure, etc.). Understanding of NLP, conversational design, and continuous learning. Knowledge of retail voice automation (IVR, voice shopping). Exposure to solution scoping, proposals, and pre-sales activities. Interest in emerging retail tech: ML, GenAI, predictive analytics, cloud. What's in it for YOU at Quantiphi? Make an impact at one of the world's fastest-growing AI-first digital engineering companies. Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues. Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines. Stay ahead of the curve-immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.

Role Description Client Partners (L2) are relationship focused sellers responsible for developing and growing their book of business by providing a best-in-class, data-driven partnership with an emphasis on creating an omni-experience for shoppers and brands alike. Client Partners will do so by establishing and fostering partnerships with merchandizing partners, 3P vendors (Criteo, Neptune, Advantage, etc.) and by cultivating deeper relationships with key decision makers within their accounts. Client Partners will provide holistic support for accounts from upfront MSA/T&C negotiations, annual planning strategy, JBP(+) QBR/T2T support and more. Key responsibilities include, but are not limited to: Meet and exceed annual revenue targets by developing and advancing current and future-looking partnerships Responsible for quota on assigned account book leading the sales cycle from lead identification to contract negotiation Strong ability to manage a high volume of accounts 50+ Focus on building Client partnerships beyond RFP exchanges, and instead incorporates strategic annual planning in partnership with merchants to accomplish Client and Category goals and objectives Partners with merchandizing team for JBP/JBP+ needs Strives to build strong relationships across the entire Client team (brand, agency, shopper, ecommerce) Key focus on demand generation, proactive and strategic selling and program management through IO Work with clients to develop omni-channel campaigns (in-store and digital) by defining upfront measurable KPIs that tie to the client's overall business goals Works in lockstep with Account Managers ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs Ensures strong data hygiene and accuracy each week for CRM inputs through IO signature Provides a map and strategic plan to attain and exceed account quota Identifies and leads Annual Planning, QBR, T2T and Lunch and Learns Develop partnerships with *** Merchandizing teams (NCD/ASM) Strong ability to work cross-functionally to effectively advocate for the Voice of the Customer Responsible for account penetration and creating net new relationships across the client's organization with a deep understanding of overarching client business goals and objectives Ownership of improving opportunity win rate*** deal slip rate*** sales cycle duration, client outreach and other relevant sales metrics Provides account-level forecasting predictions Fluent in multiple data streams (Power BI, Hub, Criteo UI, earnings reports, industry news) to story tell with data Ensures accurate CRM data hygiene with an emphasis pre-IO signature to ensure accurate revenue forecasting Demonstrated ability to identify leads, map internal stakeholders and decision makers, and progress the deal stage Continuously monitor, learn and develop knowledge of retail media landscape Client travel as needed Qualifications: BS/BA degree - Marketing, Business or other appropriate discipline. 4+ years of sales/retail/media experience Strong understanding of advertising/retail media space Intermediate Skills with Microsoft Office products. Demonstrates strong presentation skills with ability to prep and present based on audience up to VP level Effective communicator both oral and written A history of critical thinking with an ability to tackle unique programs and projects with a positive and problem-solving mindset Strong leadership, collaboration, and strategic skill sets based on previous experience. Positive, people-oriented, and energetic attitude with a willingness to learn.

The Service Manager ensures the delivery of high-quality, reliable customer support operations. This role oversees daily service performance, ensures SLA adherence, and drives continuous improvement through root cause elimination, process optimization, and operational excellence. Key Responsibilities Oversee daily support operations, ensuring service levels and customer expectations are consistently met. Monitor KPIs such as response time, resolution time, backlog, and CSAT; act on trends and exceptions. Develop, document, and enforce standard operating procedures (SOPs) and escalation paths. Partner with the Project Manager to implement process improvements and automation initiatives. Collaborate with the Account Managers to address customer feedback and strengthen service performance. Coach and develop team leads and senior support staff to improve productivity and service quality. Conduct service reviews and performance reporting for leadership and key customers. Qualifications Bachelor's degree or equivalent experience. 5+ years of experience in customer support/service delivery, including 2+ years in a leadership capacity. Strong grasp of service management frameworks (ITIL, Lean, etc.). Proven track record in driving process improvement and operational excellence. Excellent analytical, coaching, and communication skills. Proficiency with service management tools (Zendesk, ServiceNow, or equivalent).