Client Services Manager jobs at Paylocity - 5098 jobs

A leading technology firm in California is seeking a Client Success Leader to manage a team and drive performance against key KPIs. Responsibilities include coaching managers, forecasting renewals, and engaging with senior clients. The ideal candidate will have extensive experience in client success and a proven track record in managing teams. A competitive compensation package starting at $145,000, plus benefits, is offered. This position is eligible for remote hiring anywhere in the USA. #J-18808-Ljbffr

A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $161,700 - $234,150 In Illinois, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $161,700 - $234,150 In Illinois, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.

Client Director - FS Banking Job Category: Sales Meet Our Team: Join our disruptive evolution of the software industry as a Strategic Client Director. Every business/industry/company is looking to modernize the way they work. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly customer-centric. Responsibilities Proactively lead a joint company-strategic account planning process to develop mutual performance objectives, financial targets, and critical milestones for a one year, eighteen month and three-year period. Manage hire, train, and mentor new and existing Sales Executives (Account Executives and Client Success Managers). Represent the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company. Establish productive, professional relationships with key executives in assigned customer accounts. Coordinate the involvement of all cross-functional resources, including support, service, and multi-level management resources, in order to meet account performance objectives and customers' expectations. Who You Are You have a successful track record of selling software and have progressed into sales leadership. You have a good foundation in pipeline development, strategic planning, account management, forecasting and consistent achievement of defined sales quota within the MEDDPICC selling approach. You are able to command the attention and influence your customer's thinking to quickly gain credibility and build strong multi-level relationships based upon adding value as opposed to appeasing immediate tension with a short-term solution. You create constructive disruption, helping customers to understand the urgency and impact of a new behaviour, and then proactively guide them through the change. You guide transformation in the account through innovative thinking and introducing initiatives, which satisfy customer needs and company goals, ensuring their relevance and competitiveness in the digital market. What You've Accomplished BA/BS degree or equivalent work experience. 8-12+ years of FS sales experience. Complex deal navigation accustomed at closing international business. In-depth knowledge of and proficiency in relationship selling of complex software solutions. Leadership both directly and virtually. Accomplished in selling software solutions within a specific vertical market. Ability to actively listen, hear and understand what is said and not said, and comprehend the meaning and intent. Ability to negotiate and explore alternatives and positions to reach outcomes that gain support and acceptance by all parties. Ability to persuade and influence, using appropriate interpersonal styles and communication methods to gain acceptance of thoughts, plans, activities, services and products. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Base salary range for this role is 169,500 - 263,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. Job ID: 23121 It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. *************************************************************** #J-18808-Ljbffr

A leading software firm is seeking a Client Director for the FS Banking sector. This role requires a strong sales leadership background and the ability to manage strategic accounts effectively. Ideal candidates will possess over 8 years of sales experience and a proven track record in closing complex deals. The Client Director will spearhead account planning, nurture relationships with key stakeholders, and ensure customer satisfaction. This position enables remote work flexibility, along with competitive compensation and benefits. #J-18808-Ljbffr

Description & Requirements Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. The Bloomberg Financial Solutions department is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg. Our Team We're Bloomberg. We sit at the heart of the financial markets, from the largest sell-side institutions right through to the two-person hedge fund - we're an integral part of the financial market's workflow in every corner of the world. We provide our users with up to the millisecond market moves and analytics as well as connecting them with their counterparts and the wider community of 350,000 Bloomberg Terminal subscribers. Our Sales teams are industry renowned for their subject matter expertise and platinum service levels. You'll have industry renowned training, not just when you join us, but continually throughout your career here. Just like we invest in our products, we invest in our people. It gives us the edge. What's the role? Bloomberg is hiring for a new Relationship Manager position. This job is the perfect mix of established accounts looking to further partner with us and prospects that present new opportunities! You will be responsible for developing deep and trusted relationships with clients, understanding their workflow and technology, successfully manage relationships with C-Suite and drive enterprise revenue strategies. Your experienced consultative approach should uncover opportunities and expand our partnerships while at the same time increasing our clients overall operating efficiency. You will be up to date with the latest trends and business initiatives within our client base. Your sales skills, dedication and motivation will allow us to maximize short- and long-term sales opportunities and mitigate risks to our existing revenue. We will trust you to: Utilize your strong product knowledge, technical skills, and market knowledge to generate revenue from our terminal business and broader technology and data suite Demonstrate sales creativity by combining our offerings or looking to create new unique offerings which present a strong return on investment for the firm Forge relationships with prospects in the region in order to expand the Bloomberg footprint and secure new business revenue Develop an in-depth knowledge of what your customers do at all levels of their business. This will include Bloomberg terminal users, and other stakeholders who leverage our broader technology and data suite Articulate the features and benefits of Bloomberg enterprise level products in detail, so that you can act as a consultative partner for your customers Show an exceptional knowledge of our core Bloomberg Terminal products and how workflows apply to specific customer groups and industry types Credibly position our analytics, data, and product solutions in the context of the developing financial markets and changing technology landscape Contribute innovative ideas that anticipate and address client needs Collaborate internally to implement and execute value-added solutions Participate actively in new projects that drive departmental and firm-wide initiatives and goals Seek out additional ways to demonstrate leadership and make an impact, such as mentoring, involvement in training, running campaigns, and active involvement in product enhancement You'll need to have: 2+ years of sales experience Proven consultative sales skills, including competitive market research, lead generation, prospecting, business development and closing sales Proven ability to manage multiple complex sales engagements concurrently Experience in building and maintaining client relationships both externally and internally Outstanding presentation, training, and communication skills The ability for regular travel What's It Like To Work Here? We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn't all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways. Salary Range = 115000 - 185000 USD Annually + Benefits + Bonus The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

Aera Technology is a pioneer in the growing category of Decision Intelligence - the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud, we are helping the best-known brands in the world make smarter, faster decisions. Privately-held and VC-funded, we have a global team of over 400 Aeranauts - and we're growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable. The ideal candidate will be based out the Boston area. Responsibilities Identify new business (Hunting) by identifying, qualifying, and closing new SaaS opportunities Meet and exceed quarterly and annual sales ACV bookings targets Develop and maintain strong relationships with key decision makers Actively seek out new business opportunities to develop pipeline Stay current on industry trends and market developments Work closely with cross-functional teams to ensure seamless sales processes and successful transition to client implementation About You Must be based in the Boston Metro area A player with 5+ years experience serving large enterprise customers Experience in industrial verticals (e.g. manufacturing, chemicals) with a focus on the following domains: Supply Chain / Planning / Data Analytics Solid track record in either management consulting or enterprise software sales, with successful engagements with the C-suite, account development and net new sales Excellent communication, presentation, negotiation, and interpersonal skills Ability to work in a fast-paced, dynamic, high-growth environment and meet tight deadlines Bachelor's degree in Business or a related field Nice to Have Strong understanding of the chemicals and/or manufacturing industries Network of contacts in the field Background in Data Analytics / Planning / ML/AI a definite plus Supply Chain or Finance experience a plus $180,000 - $200,000 a year Compensation for this position is a maximum salary of $200,000 cash + 10% commission on all NNARR (uncapped) + Meaningful equity. If you share our passion for building a sustainable, intelligent, and efficient world, you're in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let's build this! Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records. Benefits Summary At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You'll find comprehensive medical, vision and dental plans, a 401K plan, flexible paid time off, remote work reimbursement, generous parental leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you're working from the office, you'll also have access to a fully-stocked kitchen with a selection of snacks and beverages.

Catalant is the pioneer of Consulting 2.0, giving the world's leading companies on-demand access to a community of highly vetted independent consultants and former operators. From individual consultants to full project teams, we deliver the right expertise to solve our clients' most important challenges. Our clients include more than 30% of the Fortune 500, top private equity firms, and global consultancies, all seeking a more flexible, cost-effective way to get high-impact work done. We've reimagined consulting for today's world: it's digitally enabled, fit-for-purpose, and designed to deliver outcomes, not just hours. Our proprietary platform powers our ability to connect companies with Catalant Experts and Teams who've solved similar problems before. Backed by world-class venture investors, we're building the team that will take Catalant and the future of consulting to the next level. Senior Client Partner - Private Equity Catalant is seeking a senior-level Client Partner to drive growth and build lasting partnerships within our Private Equity vertical. In this high-impact role, you will manage a portfolio of named accounts, including top-tier Private Equity firms and their portfolio companies. This is more than a sales role, it\u2019s a strategic leadership opportunity to position Catalant as a mission-critical partner in enabling transformation across investment lifecycles. You'll work directly with Deal Partners, Operating Partners, and C-suite executives to shape and deliver customized consulting solutions that accelerate value creation. With full ownership of your book of business, you\u2019ll be involved from end-to-end client engagements to ensure the project is going smoothly, sell follow on work, and expand the client relationship. This role is ideal for a seasoned sales or client development professional who deeply understands the Private Equity ecosystem and thrives in complex, high-stakes environments. Location: We're looking for a candidate based in either the Greater Boston or NYC area to align with client needs and team collaboration expectations. What you\'ll do Act as a Strategic Advisor: Serve as a trusted partner to senior leaders at Private Equity firms and their portfolio companies, understanding their unique investment theses, value creation plans, and operational priorities. Drive Executive Engagement: Cultivate strong relationships with key stakeholders including Deal Partners, Operating Partners, and C-level executives across functions such as Strategy, Operations, Technology, and Procurement. Design High-Impact Solutions: Build tailored consulting and expert talent solutions that address the most pressing challenges facing PE clients and portcos - from diligence to post-acquisition transformation. Own the Full Sales Cycle: Lead all phases of the engagement, from proactive opportunity identification and consultative selling to negotiation, onboarding, and expansion. Leverage Deep Internal Expertise: Collaborate closely with Catalant's expert network and internal teams to ensure clients receive best-in-class talent, thought partnership, and outcomes. Manage Complex Stakeholder Networks: Develop and execute account plans that align Catalant's capabilities with client priorities and evolve over time to drive growth and retention. Track and Extend Value: Monitor ongoing engagements, ensure satisfaction, and uncover opportunities for additional value through project extensions and adjacent use cases. What you\'ll bring Experienced Professional: 15+ years in consulting, enterprise client management, or professional services, with at least 3+ years in a sales or business development role. Private Equity Sales Experience: Demonstrated success selling into or advising Private Equity firms and portfolio companies. You understand the deal lifecycle, the speed of execution, and the strategic mindset required. Enterprise Relationship Builder: Proven ability to engage and influence stakeholders at all levels, (but especially senior leadership) with a consultative, value-first approach. Commercially Savvy: You've built and managed a multi-million-dollar book of business, with a track record of growing strategic accounts and closing complex deals. Communications Pro: Exceptional communicator with strong executive presence, able to craft and deliver compelling narratives in person, virtually, and in writing. Entrepreneurial Mindset: Thrive in a fast-paced, results-oriented environment. You're self-motivated, adaptable, and passionate about helping clients succeed. Benefits At Catalant, we strive to offer a work environment where employees can bring however much of their full, authentic self as they desire. With this in mind, we are happy to offer our employees: Flexible paid time off 13 company holidays + a week off from Christmas through New Years Twelve weeks of paid parental leave regardless of how you choose to grow your family Generous health insurance coverage as well as optional vision and dental 401k to save for retirement Pre-tax commuter and flexible spending accounts A lifestyle spending account to be used towards cell phone, internet, commuting, and learning & development Wellness stipend for your mental, emotional, or physical wellbeing needs and support Work from Home stipend Equal Employment Opportunity Policy Catalant is proud to be an equal opportunity workplace. Catalant makes employment decisions on the basis of merit and business objectives and does not discriminate against applicants or employees on the basis of age, race, color, religion, national origin, ancestry, gender (including gender nonconformity and status as a transgender individual), sexual orientation, pregnancy, marital status, military or veteran status, qualified physical or mental disability, genetic condition or predisposition, or any other status protected by law. All Catalant employees are prohibited from engaging in any form of discrimination. We have a flexible hybrid work model, where employees local to our Boston headquarters come into our office on a flexible basis, and other employees are fully remote. We are hiring and conducting interviews and onboarding either virtually or in person if local to Boston, depending on what makes most sense based on the specific candidate and new hire. Talk to our People Team to learn more! #J-18808-Ljbffr

eGain is the leader in AI knowledge management platforms for enterprises, powering generative AI transformation at some of the world's most complex organizations-from JPMorgan Chase and the Internal Revenue Service to Veterans Affairs, Liberty Mutual, and Florida Blue. We provide the trusted, governed knowledge infrastructure that enables our customers to deliver AI ROI at scale, centered on customer operations and customer engagement. When enterprises need their AI investments to drive real business outcomes in how they serve and engage customers, they turn to eGain. The Opportunity We're at an inflection point. Our platform is proven, our customers see tremendous value in their customer operations, and we're sitting on 2/3 of our business and our highest growth potential right here in North America. But we have a strategic challenge to solve: while we're deeply successful within our operational sandboxes, we're not yet driving the broader AI transformation conversation at the C-suite level. We need a Head of Customer Success for North America who can change that trajectory-someone who can elevate our relationships from successful implementations to strategic partnerships that shape our customers' entire AI agenda, particularly around customer engagement and operations where AI ROI is most tangible and measurable. The Role As Head of Customer Success for North America, you will own the strategic expansion and deepening of our most important customer relationships. This isn't traditional customer success focused on adoption metrics and renewals. This is about becoming a trusted advisor to CXOs, connecting our knowledge infrastructure capabilities to their customer engagement transformation imperatives, and positioning eGain as essential to how they think about scaling AI to deliver measurable ROI across their customer operations. You'll work with customers operating in highly regulated, high-complexity environments where getting AI right in customer-facing scenarios isn't optional-it's existential. Your ability to speak their language, understand their constraints around customer data and compliance, and articulate how trusted, governed knowledge infrastructure enables (rather than constrains) their ability to deliver AI ROI at scale will be critical. What You'll DoStrategic Relationship Building Systematically elevate our customer relationships from operational sponsors to C-suite stakeholders (Chief Customer Officer, Chief Experience Officer, CIO, CDO, CTO, Chief AI Officer) Create and execute account expansion strategies that position eGain at the center of customers' customer engagement and AI transformation roadmaps Build executive alignment around the criticality of trusted knowledge infrastructure for delivering AI ROI at scale in customer operations Customer Success Leadership Own North American customer outcomes, expansion, and retention across our enterprise portfolio Build and scale a customer success organization capable of supporting complex, regulated enterprises Define success metrics that balance operational excellence with strategic relationship depth and demonstrated AI ROI AI ROI and Customer Engagement Advisory Engage CXOs in substantive conversations about how to achieve measurable AI ROI in customer operations and engagement Translate technical concepts around knowledge infrastructure, governance, and compliance into business outcomes: reduced handle time, improved CSAT, increased automation rates, and customer lifetime value Serve as a thought partner on how to operationalize AI at scale in customer-facing functions where trust, accuracy, and consistency directly impact customer experience and business results Cross-Functional Collaboration Partner closely with Sales to identify expansion opportunities and support enterprise deals Work with Product to ensure customer insights shape our roadmap for customer engagement use cases Collaborate with Marketing on customer advocacy, case studies, and thought leadership around AI ROI in customer operations Develop deep expertise in how our target customers are approaching customer engagement transformation and measuring AI ROI Understand the regulatory, compliance, and operational dynamics in customer operations across industries like financial services, government, healthcare, and insurance Position eGain ahead of market shifts in customer engagement technology and AI deployment Who You AreAI-Native Thinker with Customer Operations Expertise You naturally think in terms of AI transformation in customer engagement and operations, not just software implementation You understand why trusted knowledge infrastructure is the foundation for delivering AI ROI at scale in customer-facing scenarios-and can articulate this to any audience You're curious about where generative AI is heading in customer engagement and how governance, compliance, and trust will shape enterprise adoption in customer operations Executive Presence You can walk into a room with a Chief Customer Officer, Chief Experience Officer, or Chief AI Officer and immediately add value to the conversation about customer engagement strategy You have the gravitas and communication skills to be taken seriously by senior leaders at Fortune 500 companies You're comfortable translating between technical depth, customer operations metrics, and business impact Strategic Yet Tactical You see the big picture-where a customer relationship should be in 18 months and what AI ROI looks like at scale-but you're also willing to roll up your sleeves today You can build an account strategy tied to customer engagement outcomes and then execute the details to make it happen You balance long-term relationship building with near-term business outcomes and demonstrable ROI Intellectually Curious and Hungry You're energized by complex problems and sophisticated customers You read, learn, and seek to understand how AI is reshaping customer engagement and operations You're not satisfied with the status quo-you want to build something significant Requirements 10+ years of experience in customer success, account management, or consulting roles serving enterprise customers, ideally with focus on customer operations, contact centers, or customer experience Proven track record of building and managing C-suite relationships at large, complex organizations Deep understanding of AI/ML, customer engagement technology, and the unique challenges of deploying AI in customer-facing operations within regulated industries Experience in at least one of our core verticals: financial services, government, healthcare, or insurance Demonstrated ability to think strategically about AI ROI while executing tactically Exceptional communication and presentation skills with ability to discuss both technology and business outcomes Must be located in or willing to relocate to the San Francisco Bay Area This role is based in our Sunnyvale, CA headquarters and requires five days per week in-office presence Position requires approximately 50% travel to customer sites across North America Why This Role Matters The future of customer engagement depends on AI that actually delivers ROI. Our customers are dealing with millions of customer interactions, regulatory requirements around customer data, and business-critical moments where poor AI performance directly impacts revenue and brand reputation. The companies that figure out how to scale AI responsibly and effectively in customer operations will win their markets. The ones that don't will fall behind. You'll be at the center of that transformation, helping some of the world's most important organizations achieve measurable AI ROI in how they serve and engage their customers. If you're intellectually curious, strategically minded, and excited about shaping how enterprises think about AI infrastructure for customer operations, this is your opportunity. Our Hiring Process is “Easy with eGain”Step 1 Aptitude section - this is a GRE style test (60 minutes or less) Functional section - this is a take-home test Step 2 Panel interview (in-person at eGain Sunnyvale office) To Apply Email your resumé to **************** with the position title “Head of Customer Success, NA” in the email subject and a brief note explaining why you're the right person to help eGain break through to the C-suite at our most important customers and drive the conversation around AI ROI at scale in customer engagement. Compensation Please note that the compensation package can vary based on the candidate's qualifications and experience level. #J-18808-Ljbffr

About the Role. As AWS continues to rapidly grow, we seek an exceptional L 7 Client Executive to own and drive the strategic relationship with one of our most transformational enterprise customers. In this role, you will serve as the single-threaded AWS, Executive, Solutions Architect, Leadership, Manufacturing, Automotive, Business Services

About the Role As AWS continues to rapidly grow, we seek an exceptional L7 Client Executive to own and drive the strategic relationship with one of our most transformational enterprise customers. In this role, you will serve as the single-threaded leader and "CEO" of the account, orchestrating all aspects of the customer relationship while leading a matrixed AWS OneTeam to deliver exceptional outcomes and accelerated business growth. This is a unique opportunity to combine deep customer relationship leadership with people management responsibilities, driving both strategic transformation and team development. You will establish and maintain C-suite and Board-level relationships, architect long-term innovation strategies, and lead a dedicated team focused on helping our most strategic customer build and deliver innovative solutions leveraging the full breadth of AWS services. Primary Function Lead and grow the overall relationship with a major strategic transformation account by: Serving as the single-threaded leader with complete accountability for customer outcomes and AWS growth Leading strategy development and execution across the entire customer organization Managing and developing a matrixed AWS OneTeam including Account Managers, Solutions Architects, Specialists, Technical Account Managers, and Professional Services resources Driving customer transformation initiatives that deliver measurable business impact Key job responsibilities Strategic Account Leadership Develop and execute comprehensive multi-year customer success and growth strategies aligned with customer business objectives and AWS priorities Own global go-to-market strategy across all customer buying centers, business units, and geographies Establish and maintain executive relationships at C-suite, CEO, and Board levels with gravitas and executive presence Drive customer innovation through strategic initiatives leveraging emerging AWS services and capabilities Coordinate complex, multi-center selling motions across infrastructure, application, and business transformation opportunities Lead monthly business reviews tracking sell-to performance, sell-through execution, and relationship health People Leadership & Team Development Directly manage and develop a core team of AWS professionals dedicated to the strategic account Provide coaching, mentorship, and career development for team members Conduct performance management including goal setting, feedback, and performance reviews Build succession plans and create leadership opportunities within the team Foster a culture of customer obsession, innovation, and operational excellence Ensure team alignment with AWS Leadership Principles and cultural values Matrixed Team Orchestration Lead and coordinate the extended AWS OneTeam including Solutions Architects, Specialists, Professional Services, Partner teams, and Technical Account Managers Exercise resource allocation authority across all OneTeam functions to maximize customer outcomes Build and maintain strong working relationships with cross-functional stakeholders and leadership Facilitate collaboration between sell-to and sell-through teams, eliminating ambiguity and coordination gaps Leverage Subject Matter Experts, executives, and thought-leaders to drive customer value and AWS growth Business Management & Execution Exceed annual revenue targets and strategic initiative goals for the assigned account Develop and manage opportunity pipelines across multiple customer business units and buying centers Drive adoption of AWS's full suite of services including emerging technologies and industry solutions Identify and execute on pan-Amazon sponsorship and partnership opportunities Negotiate complex agreements and navigate organizational boundaries with autonomy Represent customer needs and insights to AWS product and service teams to influence roadmaps Operational Excellence Design and implement scalable mechanisms for customer engagement and success measurement Establish cadences for executive engagement, business reviews, and strategic planning Drive operational rigor in forecasting, pipeline management, and goal tracking Proactively identify risks and opportunities, developing mitigation and acceleration strategies Create best practices and playbooks that can be leveraged across other strategic accounts A day in the life AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. Basic Qualifications 10+ years of enterprise sales or customer success experience, with demonstrated progression of responsibility 3+ years of people management experience, including managing senior individual contributors or managers Proven track record of managing strategic accounts with $100M+ annual revenue or spend Experience leading complex, multi-stakeholder sales cycles with C-suite and Board-level engagement Demonstrated ability to drive business transformation initiatives and deliver measurable customer outcomes Preferred Qualifications MBA or advanced degree in business, technology, or related field Experience in the customer's industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Technology) Track record of driving innovation and thought leadership in enterprise technology Experience managing global, distributed teams across multiple geographies Proven ability to influence product roadmaps and organizational priorities Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************** USA, IL, Chicago - 187,000.00 - 252,900.00 USD annually

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add‑on transactions. This is a post‑sales, customer‑centric role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. Your day-to-day Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us. Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers' decision makers on the CSP's content and timeline. Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own. Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and act as the voice of the customer, providing that structured feedback to product management. Identify at‑risk customers that are not achieving their desired outcome and, as needed, lead cross‑functional efforts to get those customers back on track. Engage appropriate team members from cross‑functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction. Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets. What you bring to the team 4‑year college degree in a business area, technical area or equivalent. 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer‑facing role with exposure to multiple technology areas. Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior. Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice. Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results. Proven ability to influence colleagues and customers to act in high‑impact situations. Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security. Current knowledge of cybersecurity solutions and productivity suites. Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team. Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate. Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership. Evidence of pristine documentation, executive communications, white papers, etc. Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies. Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives. Ability to work independently, adapt quickly, and maintain a positive attitude. Travel: Moderate travel (25%+). Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. Our BRAVE Values At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever‑evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human‑centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr

The Client Service Leader (CSL) is a technically strong, relationship-oriented leader who drives growth in the Natural Gas practice while ensuring exceptional project delivery. This role blends hands-on technical leadership with client stewardship: you will lead multidisciplinary teams to deliver high-quality project results; serve as the primary point of contact for priority accounts; and develop a regional plan that translates market needs into well-scoped pursuits, winning proposals, and successful projects. You'll cultivate new relationships, expand existing ones, and coordinate closely with Practice Area Leaders (PALs), Service Group Leaders (SGLs), and the Marketing team to position ARM's full-service offerings, turning client challenges into sustainable solutions and long-term partnerships. Requirements Client & Market Leadership Proactively generate new business and expand existing client relationships within assigned markets, practices, and geographies. Own the sales lifecycle for key pursuits: prospecting, needs discovery, strategy, scoping, teaming, proposal/fee development, and closing. Build and execute a regional growth and diversification plan (accounts, services, geographies) with targets and revenue goals aligned to Practice Area and company objectives. Source and qualify leads; maintain a healthy opportunity pipeline using ARM's CRM; keep account plans, contacts, and activity notes current. Meet or exceed annual sales and revenue targets; regularly forecast and report progress. Collaborate with Marketing to develop pursuit strategies, statements of qualifications, and collateral. Liaise with the VP, Growth & Strategy; PALs; and SGLs to coordinate go-to-market efforts and cross-selling. Project Delivery & Technical Leadership Manage and coordinate multiple projects; ensure scope, schedule, budget, and quality objectives are met. Lead multidisciplinary teams (engineering, CAD/GIS, scientists) to produce technically sound work products and excellent client service. Provide hands-on technical contributions and reviews (designs, permit applications, studies, reports) Provide technical mentoring and coaching to teammates. Anticipate and mitigate project risks; maintain complex schedules; coordinate subcontractors; drive on-time, on-budget delivery. Ensure proposals are properly scoped, competitively priced, and include appropriate risk protections and operating terms. Support positive cash flow via accurate invoicing, budget tracking, and collaboration on collections as needed. Be a role model. Strive to embody ARM's values and mission. Exemplify characteristics of leadership, work ethic, integrity, positive attitude, and an ownership mentality culture. Base Requirements: Bachelor's degree in an applicable Engineering or Geology discipline (Civil, Environmental, Geotechnical, etc.). 10+ years of experience in the natural gas and energy development industry including, but not limited to, site surface and subsurface investigation, design, permitting, construction oversight, operations support, compliance, permit closure, and environmental response project management. Demonstrated success driving the sales lifecycle (prospecting through award) and growing client accounts. Strong technical knowledge in natural gas infrastructure (e.g., intakes, gas and water pipelines, transfer and metering stations, water storage, mixing, and treatment facilities) and relevant codes/standards. Working knowledge of local, state (e.g., PA/OH/WV), and federal environmental/regulatory frameworks and permitting pathways. Proven ability to lead teams on multiple concurrent projects with minimal supervision; excellent planning and organizational skills. High EQ and strong interpersonal, presentation, and relationship-building skills; comfortable engaging executives and field personnel alike. Proficient with MS Office; familiarity with CRM usage for target management. Ability to travel for client meetings, conferences, and project/site activities. Experience managing vendor and client payment terms to achieve positive cash flow by reviewing project billings, budget management, and assisting with payment collection. Preferred Requirements Master's degree in Engineering, Engineering Management, Geology or related field. Professional Engineer (PE) and/or Professional Geology (PG) licensure in PA or ability to obtain (additional state licensure a plus). Reasonably proficient in AutoCAD Civil 3D, ARC-GIS, and other industry-specific software. Established network of clients/partners in the Energy sector and a track record of account growth. Experience setting annual sales/revenue targets and reporting target/forecast metrics. Your Wellness, Our Priority: A Look at Our Benefits We invest in our team's well-being and future through a comprehensive benefits package with a range of offerings designed to support you holistically. Our health and wellness offerings include two Health Insurance options (Traditional PPO and QHDHP with an HSA), vision and dental coverage, life insurance, disability protection, accident and critical illness coverage. To enhance your future financial security, we provide a 401(k) with company match, HSA/FSA accounts, and 529 college savings plans. Work-life balance is prioritized through our generous PTO starting at 15 days per year and 10 paid holidays per year, giving you ample time to rest, recharge, and attend to life outside the office. An Employee Assistance Program is provided to you and your household with resources to assist you in managing a variety of situations. We invest in your professional growth through our Tuition Reimbursement program and continuing education opportunities. After 6 months of employment, all team members become eligible for quarterly bonuses, providing additional avenues for financial growth. This robust package is designed to foster a workplace where you can thrive both personally and professionally, underscoring our dedication to your overall well-being and future success.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. This job is a member of the Airports Team within the Customer Experience Division The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being Be a safety advocate: Look for safety concerns and address them as needed Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements Promote effective communication among departments to engage our team to work together to achieve common goals. Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) Analyze station specific data on a regular basis to improve scheduling, training and overall station performance Conduct lost time conversations Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics) Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders Produce local reporting based on station leadership needs All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience Previous airport customer service experience 2 years' experience leading others Knowledge of company policies, procedures, and functional automation applications Skills, Licenses & Certifications Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action Strong decision-making skills Ability to work independently as well as collaboratively Ability to work under demanding operational conditions Ability to prioritize and execute with a sense of urgency and preciseness Ability to use sound business judgment to resolve issues with internal and external customers Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Applicable valid driver's license as required by local authorities, if applicable Ability to work extra hours when there are operational needs Ability to work rotating shifts including weekends, holidays and days-off What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Customer Service Manager, Customer Experience, Service Manager, Customer Service, Manager, Retail, Airline

Engagement Manager - Digital Transformation Travel: 25-40% (U.S. client sites) Reports to: Director, Professional Services About SkillNet SkillNet Solutions is a global leader in digital transformation, specializing in customer experience (CX), unified commerce, and enterprise-scale eCommerce. We help mid-market and enterprise organizations modernize operations, strengthen agility, and unlock measurable growth across digital and physical retail channels. Our consulting‑led approach delivers both strategic guidance and hands‑on solution delivery across complex technology ecosystems. The Opportunity The Engagement Manager (EM) is a senior strategic leader who drives commercial success, solution vision, and delivery excellence for large‑scale digital transformation programs. Acting as a trusted advisor and executive‑facing guide, you lead clients from the earliest presales conversations through successful go‑live. This role blends strategy, solutioning, and hands‑on program leadership-ideal for someone with deep retail/digital expertise, strong executive presence, and a passion for solving complex problems. What you will do: Presales Leadership & Commercial Growth Lead end‑to‑end presales efforts, including discovery, solution framing, and executive‑ready presentations. Drive commercial outcomes tied to: Prospect‑to‑client conversion Account profitability and margin performance Add‑on revenue and account expansion Develop and refine SOWs that balance client needs with delivery feasibility and financial targets. Represent SkillNet's value proposition with clarity, confidence, and consultative insight. Executive Advisory & Client Strategy: Serve as the executive sponsor for major engagements, cultivating deep, trust‑based relationships with C‑suite leaders. Deliver strategic recommendations using structured thinking, creativity, and domain expertise. Lead high‑impact workshops spanning CX strategy, customer journey mapping, technical requirements, and digital growth roadmaps. Maintain strong client satisfaction and long‑term account health (CSAT/NPS). Delivery Leadership & Technical Oversight: Oversee multi‑phase, multi‑workstream digital transformation programs (eCommerce, PIM, OMS, CX, etc.). Ensure on‑time, on‑budget, and on‑scope delivery while guiding cross‑functional delivery teams. Act as the bridge between business stakeholders and technical teams, translating complex concepts into actionable guidance. Partner with Solution Architects to identify risks early, resolve blockers, and maintain program momentum. Team Leadership & Methodology Governance: Lead matrixed teams of architects, engineers, and analysts with a focus on accountability and excellence. Tailor Agile/Scrum/Kanban or hybrid delivery models to fit client maturity and operating environments. Continuously optimize delivery processes to enhance efficiency, predictability, and client value. What you bring Exceptional executive presence and the ability to influence and advise C‑level leaders. Proven success in presales‑driven consulting roles, including ownership of SOWs, commercial KPIs, and conversion outcomes. Expertise in Agile, Scrum, Kanban, and DevOps methodologies with the ability to tailor frameworks to client contexts. 10+ years of experience in retail or B2B commerce with deep understanding of domain‑specific challenges. Strong technical foundation (e.g., enterprise/solution architecture) enabling credible engagement with technical teams. Hands‑on experience with modern commerce ecosystems (Shopify, SAP Commerce, Kibo, Spryker, commercetools, PIM, OMS, digital marketing/growth). Strong financial acumen including P&L ownership, budget management, and financial modeling. Comfortable working in highly ambiguous environments Bachelor's degree required; MBA preferred. Work and Benefits Snapshot SkillNet is committed to equitable, market‑competitive compensation. Total compensation for this role ranges from $150,000 - $200,000, based on experience and expertise. We offer a comprehensive benefits package including: Generous Medical, Dental, and Vision coverage Health spending accounts Long Term Disability 401(k) participation Flexible schedules PTO Learning & Development programs Company‑provided equipment for full‑time U.S.-based remote employees Offers are contingent upon successful completion of reference checks. Equal Opportunity Statement SkillNet Solutions is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, protected veteran status, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any characteristic protected by law. About us At SkillNet, we're passionate engineers, and creative thinkers dedicated to making modern commerce work for everyone. Since 1996, we've partnered with global names like Disney, lululemon athletica, and PayPal‑helping them dream bigger and deliver smarter, seamless experiences for their customers. What drives us? Transforming commerce is about more than technology‑ it's about people. We're the team that global brands turn to when they want to reimagine how enterprise and retail work in a fast‑moving digital atmosphere. By blending AI, cloud, and cutting‑edge SaaS, we help businesses anticipate the next shift and create a unified journey across B2B, B2C and B2B2C. With over 63 countries in our portfolio and a diverse, collaborative culture spanning three continents, SkillNet is always pushing boundaries (and having fun doing it!). We believe great ideas come from everywhere, so we're all about sharing knowledge, challenging the status quo, and celebrating our wins together. Ready to join a team that loves what they do and is shaping the future of commence? Let's engineer what comes next together! Our team is entirely remote and we're hiring! Take a look at our openings! ************************************* #J-18808-Ljbffr

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation. Position Summary We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company. Key Responsibilities Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us. Order Management - work with internal teams to ensure orders get booked and go out on time. Inventory Management - manage the customer's inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory. Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc. Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies. Job Requirements Bachelor's Degree (BA/BS) required. 1+ years of experience in data analysis or a customer facing role. Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs). Excellent written and verbal communication skills, with an aptitude for data driven persuasion. High energy, proactive individual with a “hands-on” approach to problem solving. Exceptional time management, multitasking, and prioritization abilities. Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive “can do” attitude. Continuous improvement mindset with a focus on customer satisfaction. Ability to work both independently and collaboratively, taking ownership and accountability for outcomes. Experience with Oracle and ServiceNow systems (preferred). Work Environment: This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.

Full-Time; Bay Area, CA with occasional travel requirements; Part of the Fundraising team, reporting to the CEO; Must be based and qualified to work in the United States. [Estimated salary: $70,000] & this Opportunity Technovation is the world's largest AI accelerator for girls and women, and the largest women-in-tech network globally. We empower young people and women across 120+ countries to become AI innovators, entrepreneurs, and leaders. In 2026, we are significantly expanding our event footprint - from intimate alumnae gatherings to major convenings with global AI leaders - to deepen community engagement and cultivate donor and partner relationships. We are seeking a highly organized, detail-focused Events & Audience Engagement Manager to plan, execute, and support a robust calendar of high-impact events. This role is equal parts event logistics (venues, run-of-show, contractors, materials), operational planning, and audience cultivation - ensuring the right people are invited, prepared, and inspired to participate. The goal of this role is to build and maintain events that drive connection, belonging, and generosity across our global ecosystem. From managing Eventbrite pages to shaping guest lists, coordinating speakers, and hitting attendance targets, this role will make sure each event is seamless, strategic, and well-attended. Core responsibilities Event Logistics & Production (50%) Lead end-to-end logistics for 10-15 annual events (virtual + in-person). Source and manage venues (in partnership with funding partners), catering, AV, photography, livestream, décor. Manage contracts, vendor negotiations, timelines, and safety considerations. Build detailed run-of-show documents and coordinate event-day execution. Set up and manage Eventbrite/registration systems, confirmation flows, and reminders. Audience Cultivation & Attendance Growth (25%) Build thoughtful guest lists for each event in partnership with fundraising, program and leadership teams Ensure that the right people - funders, partners, alumnae, community members - are invited and motivated to attend. Coordinate invite sequencing, reminders, and personalized outreach. Partner with Marketing to ensure timely email communications and social promotion. Track registrations, monitor attendance risk, and adjust outreach to hit targets. Steward relationships with speakers, panelists, and VIP attendees to ensure a premium experience. Event Planning & Project Management (25%) Develop an event calendar with content focus, milestones and deliverables in collaboration with relevant team members Conduct pre-event planning meetings with Fundraising, Marketing, Programs. Prepare and distribute planning documents: briefing notes, speaker prep, scripts. Anticipate operational needs - signage, name badges, seating, volunteer roles, AV needs. Manage travel logistics for speakers, VIP guests, and staff when needed. Support event content flow (presentations, demos, mission moments). Success Metrics This role will be measured on: Strength of audience cultivation (warm leads generated, donor engagement moments created). Attendance targets met or exceeded for every event. Quality of event logistics and execution, measured through post-event surveys and staff review. Ideal Candidate Skills 5+ years in event planning, event operations, community engagement, or similar logistical roles. Proven ability to execute complex, multi-stakeholder events at high quality. Strong project management skills; able to run multiple events concurrently. Experience with AI tools, Eventbrite, Google Suite, Zoom Events, CRMs, and project management tools. Experience in audience engagement, ensuring people show up - via smart outreach and follow-through. Excellent written and verbal communication; polished with VIPs and senior leaders. Calm under pressure, anticipatory, and extremely detail-oriented. Note: Removed emphasis formatting for accessibility. To Apply Please apply at this link . Please be ready to provide your LinkedIn, along with completing a screening task. #J-18808-Ljbffr