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Healthcare Collections Specialist
Firstsource 4.0
Remote payment collector job
Job Title: Healthcare Collections Specialist
Schedule: M-F 8am to 9pm EST
Role Description: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables
Roles & Responsibilities
* Efficiently navigate multiple software systems while documenting current and confidential account information
* Maintain a confidential and organized remote work environment
* Assist in acquiring and updating debtors' contact information within client systems.
* Handle inbound calls from patients seeking assistance with payment on their outstanding medical/healthcare accounts, offering suggestions for resource acquisition or negotiating payment arrangements compliant with the healthcare provider's guidelines
* Initiate outbound calls to patients who have yet to establish payment or payment arrangements for resolving outstanding medical/healthcare bills, providing assistance and guidance on payment options
* Collaborate effectively in a virtual team environment to meet daily and monthly productivity goals, focusing on call volume and collection targets
* Operate within a virtual work setting, participating in weekly contests and incentives to maintain high motivation and engagement with patients to collect outstanding amounts
Commit to staying up-to-date with collection laws and company compliance requirements, ensuring adherence to the Fair Debt Collection Practices Act (FDCPA) while assisting patients
* Comply with federal laws governing collection practices
* Adhere to the company's established policies and procedures, as detailed in the Employee Handbook and the Employee Code of Conduct
* Demonstrate an understanding of and active participation in the Corporate Compliance Program
* Assist with additional projects as directed by management
Preferred Educational Qualifications
* High school diploma or equivalent is required
Preferred Work Experience
* Collection's experience is preferred
* 6 months customer service experience
Competencies & Skills
* Proficiency in engaging and communicating with patients, colleagues, and management, whether in physical or remote virtual chat settings
* Consistent demonstration of a courteous and professional demeanor
* Self-discipline to remain focused on tasks, even with minimal supervision
* Proactive and innovative approach to fulfilling job responsibilities
* Skillful prioritization of multiple tasks through effective time management and organizational abilities
* Strong PC proficiency, with a typing speed ranging from 30-40 words per minute
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies
$28k-35k yearly est. 2d ago
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Medical Collector
Akumincorp
Remote payment collector job
The Medical Collector contacts payers for status of payment of outstanding claims, including commercial and government carriers, and patient liabilities in the appropriate time frame. Responsible for rebilling of all claims as needed, including correction of missing/inaccurate data, and appeals of denied claims with appropriate documentation for processing and payment. Identifies and submits appropriate and accurate adjustments to accounts. Identifies and refers uncollectible accounts to outside collection agencies or bad debt write off.
Specific duties include, but are not limited to:
Initiate follow-up with insurance companies for payments of pending claims.
Appeals denied claims with insurance carriers.
Research credit balances to determine if a refund is due. All EOB's have to be pulled and a check request form is given to Management for approval before a check is cut.
Reviews and interprets contracts and billing.
Takes incoming calls from providers or patients meeting service level standards.
Process payments over the phone.
Learn the collection system (Intergy) and work flow between other department business partners.
Other duties as required.
Position Requirements:
High School Diploma or Equivalent Experience
Minimum of 6 months prior medical billing/collections experience.
Experience in healthcare/medical industry preferred.
Proven experience in using multiple computer screens and applications simultaneously to navigate, type, and access information.
Experience navigating insurance company web portals.
Strong multi-tasking abilities.
Strong verbal and written communication skills.
Team player with ability to communicate at all levels in the organization and with different types of customers.
Physical Requirements:
Standard Office Environment.
More than 50% of the time:
Sit, stand, walk.
Repetitive movement of hands, arms and legs.
See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
Stoop, kneel or crawl.
Climb and balance.
Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam).
Residents living in CA, WA, NY, Jersey City, NJ, and CO click here to view pay range information.
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
$33k-39k yearly est. Auto-Apply 60d+ ago
Customer Service Collector
Leisure Co 3.3
Remote payment collector job
We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The world's largest vacation ownership and exchange company, Travel + Leisure is looking for strong customer-focused individuals to join our 19,000 associates in the role of Customer Service Collector. We are currently only considering applicants within an hour drive from 10750 W. Charleston Blvd Las Vegas, NV 89135.
Why Travel + Leisure? We are a company led by our values and a strong diverse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family.
How You'll Shine:
At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.
A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.
A competitive nature. Remaining focused in a goal-oriented atmosphere.
Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success.
Keep your cool. You must always present a professional and friendly demeanor, which isn't hard because we have the best owners in the world!
You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!
Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance.
What You'll Bring:
You graduated high school or have your G.E.D
You can tell the recruiter about your experience relating to the above skills
You have at least 1 year of experience with Microsoft Office
You have at least 1 year contact center experience
You successfully provided the recruiter with the Internet and home requirements below
Work from Home Requirements:
The Internet Service Provider (ISP) must provide the following:
Dedicated high speed internet connection (DSL or Cable only)
Minimum of 100 Mbps - Download
Minimum of 6 Mbps - Upload
High Speed Modem:
Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
Office:
Must be a dedicated & private room away from general living space
Free from noise and distractions
Suitable office furniture
Unless there is a legal requirement, experience will be accepted for the education requirement.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
$29k-34k yearly est. Auto-Apply 22d ago
Collections Specialist
The Resource 4.3
Remote payment collector job
Job Title: Bilingual Outbound Collections Specialist Are you a motivated professional with a background in collections, banking, or finance? We're hiring dependable Outbound Collection Specialists to join our growing team! This is a temp-to-hire opportunity with potential for bonuses, advancement, and a transition to fully remote work (based on performance). Ideal candidates have at least 1 year of tenure in each past role, with strong experience in collections and/or the finance industry.
Job Requirements:
Minimum 1 year of experience in collections, banking, or financial services
Fully Bilingual - English / Spanish
Demonstrated tenure of at least 1 year in each prior position
Strong communication and negotiation skills
Professionalism and adherence to State and Federal collection laws
Key Responsibilities:
Make outbound collection calls to recover delinquent consumer debt
Review account status and determine appropriate next steps
Negotiate payment plans or collect in full when possible
Maintain accurate records in the Finvi/Artiva account management system
Why Join Us?
Temp-to-hire position with opportunity for long-term career growth
Commission and bonus potential based on performance
Supportive training environment with clearly defined success metrics
Opportunities for advancement within the Collections Department
Ready to take the next step in your collections career? Apply now and be part of a team that values your experience and supports your professional growth.
Click Apply Online to submit your resume or application. For further information, call or text us at ************.
$30k-37k yearly est. 50d ago
Mortgage Collections-Remote
Loancare 3.9
Remote payment collector job
We are seeking a skilled and detail-oriented professionals with 2 + years of collections or call center experience to join our dynamic team.
is a flat rate of $22.00/Hr.
Fluent Spanish Bilingual Candidates: Differential paid pending completion of bilingual assessment
Remote: We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS
Training: Remote Training Offered 5 Weeks (9am-6pm EST)
The Mortgage Servicing Loan Counselor I is responsible for managing delinquent mortgage accounts, engaging borrowers to resolve past-due payments, and ensuring compliance with all applicable policies and regulations. This role requires strong communication and listening skills, attention to detail, and a customer-focused approach to collections.
Responsibilities
• Contact borrowers via phone, email, and written correspondence to resolve delinquent mortgage accounts.
• Negotiate payment arrangements, repayment plans, and offer loss mitigation options in accordance with company policies and investor guidelines.
• Maintain accurate and detailed records of borrower interactions and account status.
• Monitor and manage assigned portfolio to meet performance goals and minimize losses.
• Collaborate with internal departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure seamless servicing for the customer.
• Ensure compliance with federal, state, and investor regulations including FDCPA, TCPA, RESPA, and CFPB guidelines.
• Identify and escalate high-risk accounts or potential fraud cases.
• Participate in ongoing training and development to stay current with industry changes and best practices.
• Ability to work in a fast-paced, structured environment with an emphasis on quality and productivity.
• Complete other duties and projects as assigned by your supervisor.
• All other duties as assigned.
Qualifications
Required Skills and Qualifications
• High School Diploma or equivalent required.
• 2+ years of experience in the mortgage servicing industry, collections, and/or call center environment.
• General knowledge of mortgage loan products, servicing systems, and regulatory requirements.
• Strong work ethic including adherence to daily work schedule.
• Excellent verbal and written communication skills.
• Strong negotiation and problem-solving skills.
• Proficiency in Microsoft Office and mortgage servicing platforms (e.g., MSP, Fiserv, etc.).
• Ability to work independently and in a team-oriented environment.
• Flexible and open to adapting to change as needed.
• Must be able to work nights and weekends as necessary
Desired Skills and Qualifications
• Associate's or Bachelor's degree in Business Administration, Finance or related field.
• Bilingual (Spanish/English)
• Experience with FHA, VA, and Conventional Loan Servicing
• Familiarity with skip tracing tools and techniques.
• Basic understanding of FDCPA, TCPA, Regulation X, Regulation Z, Regulation V, Regulation E, and SCRA.
Total Rewards
LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
Time Off: Paid holidays, vacation, and sick leave
Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Employee Recognition: Programs that celebrate achievements and milestones
Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Compensation Range: $22.00 per hour.
Build Your Future with LoanCare
At LoanCare, we don't just service mortgage loans-we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you'll find:
A culture that helps you thrive, with resources and support to fuel your growth
Flexibility to work remotely, while staying connected through virtual engagement
Opportunities to make a real impact in an industry that touches millions of lives
If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.
About Remote Employment
We provide the necessary equipment; all you need is a quiet, private place in your home and a highspeed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.
ESSENTIAL FUNCTIONS
Basic job duties an employee must be able to perform with, or without, reasonable accommodation.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking - Talking to others to convey information effectively.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening - Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing - Teaching others how to do something.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management - Managing one's own time and the time of others.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision - The ability to see details at close range (within a few feet of the observer).
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition - The ability to identify and understand the speech of another person.
Speech Clarity - The ability to speak clearly so others can understand you.
WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
PHYSICAL DEMANDS
Sitting up to 90% of time
Walking and standing up to 10% of time
Occasional lifting, stooping, kneeling, crouching, and reaching.
EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Who We Are
LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been
servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more
information, visit loancare.com.
$22 hourly Auto-Apply 60d+ ago
Experienced Debt Settlement Specialist
One Life Financial Services 4.4
Remote payment collector job
Job DescriptionFully Remote Closure Level Sales Position / Experienced Debt Settlement (Remote) Are you a seasoned debt settlement sales professional with a passion for helping people overcome financial challenges? Join our dynamic team at One Life Financial Services, a rapidly expanding debt settlement company headquartered in Saint Louis MO. We are offering a unique opportunity for individuals experienced in phone sales to thrive in a fully remote closure level sales position.
About Us:
One Life Financial Services is committed to assisting families burdened by debt through our diverse financial programs. While our office is based in Saint Louis MO, we are excited to extend our team to talented individuals nationwide. As a remote Closure Level Sales Representative, you will play a pivotal role in guiding clients toward financial freedom.
Responsibilities:
- Assess clients' financial situations and credit accounts remotely.
- Build rapport and gather essential information via inbound calls.
- Educate clients on various financial solutions to resolve their debt.
- Utilize consultative sales scripting to present and sell tailored debt program options.
- Conduct outbound calls on warm leads and follow up through emails and texts.
- Continuously enhance sales skills and strategies without engaging in cold calling.
Qualifications:
- Minimum 2 years of phone sales experience handling debt settlement - incoming calls.
- Proven track record as a Closer in sales, demonstrating passion and expertise.
- Exceptional listening skills, attention to detail, and strong interpersonal abilities.
- Excellent verbal, written, and computer skills.
- Reliable internet connection and a dedicated workspace.
- Motivated, driven, and committed to achieving success.
What We Offer:
- Competitive compensation, daily/weekly bonuses, and lucrative monthly commissions.
- Average earnings range from $7,500 to $10,500 per month; top performers can earn $12,000 to $17,500 monthly.
- Ongoing training and professional development to enhance your skills.
- Opportunities for career advancement and growth within our organization.
How to Apply:
To be considered for this fully remote position, please email your resume to *********************. We are an equal opportunity employer and welcome candidates of all backgrounds.
Job Type: Full-time
Pay: $5,000.00 - $17,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
- Paid training
Weekly working days: Monday to Friday
Work setting: Fully remote
This is a remote position.
$35k-45k yearly est. Easy Apply 4d ago
Bill and Account Collectors - AI Trainer (Contract)
Handshake 3.9
Remote payment collector job
Handshake is recruiting Bill and Account Collector Professionals to contribute to an hourly, temporary AI research project-but there's no AI experience needed. In this program, you'll leverage your professional experience to evaluate what AI models produce in your field, assess content related to your field of work, and deliver clear, structured feedback that strengthens the model's understanding of your workplace tasks and language. The Handshake AI opportunity runs year-round, with project opportunities opening periodically across different areas of expertise.
Details
The position is remote and asynchronous; work independently from wherever you are.
The hours are flexible, with no minimum commitment, but most average 5-20 hrs
The work includes developing prompts for AI models that reflect your field, and then evaluating responses.
You'll learn new skills and contribute to how AI is used in your field
Your placement into a project will be dependent on project availability-if you apply now and can't work on this project, more will be available soon.
Qualifications
You have at least 4 years of professional experience in one or more of the following types of work.
The examples below reflect the types of real-world responsibilities that you might have had in your role that will give you the context needed to evaluate and train high-quality AI models
Record information about the financial status of customers and the status of collection efforts.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Locate and monitor overdue accounts using computers and various automated systems.
Arrange for debt repayment or establish repayment schedules based on customers' financial situations.
Advise customers on necessary actions and strategies for debt repayment.
Answer customer questions regarding problems with their accounts.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Confer with customers by phone or in person to determine reasons for overdue payments and review terms of sales, service, or credit contracts.
Receive payments and post amounts paid to customer accounts.
Trace delinquent customers to new addresses by contacting post offices, telephone companies, credit bureaus, or questioning neighbors.
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Perform administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers.
Contact insurance companies to check the status of claims payments and write appeal letters for denied claims.
Negotiate credit extensions when necessary.
You're able to participate in asynchronous work in partnership with leading AI labs.
Application Process
Create a Handshake account
Upload your resume and verify your identity
Get matched and onboarded into relevant projects
Start working and earning
Work authorization information
F-1 students who are eligible for CPT or OPT may be eligible for projects on Handshake AI. Work with your Designated School Official to determine your eligibility. If your school requires a CPT course, Handshake AI may not meet your school's requirements. STEM OPT is not supported.
See our Help Center article
for more information on what types of work authorizations are supported on Handshake AI.
$31k-40k yearly est. Auto-Apply 36d ago
Self-Pay Collections Specialist II #Full Time #Remote
61St. Street Service Corp
Remote payment collector job
Top Healthcare Provider Network
The 61st Street Service Corporation, provides administrative and clinical support staff for
ColumbiaDoctors
. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
This position is primarily remote, candidates must reside in the Tri-State area (New York, New Jersey, or Connecticut).
Note: There may be occasional requirements to visit the New York or New Jersey office for training, meetings, and other business needs.
Opportunity to grow as part of a Revenue Cycle Career Ladder!
Job Summary:
The Self-Pay Collections Specialist II is responsible for follow-up work on Self Pay account balances. Responsibilities include handling of inbound calls generated by an auto-dialer to secure payment, establish payment arrangements and/or obtain updated patient information. The Self-Pay Collections Specialist II must always exhibit professional and courteous behavior during communications.
Job Responsibilities:
Collect full payment from patient or guarantor.
Apply payments collected over the phone to each date of service.
Establish payment arrangements and document terms in billing system.
Handle customer inquiries, disputes and complaints. Escalate to supervisor or higher management as needed
Obtain insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate.
Clearly document in system summary of work.
Evaluate the patient s ability to pay for services.
Create payment arrangements via cash, check, credit card or payment plan as appropriate.
Utilize Epic estimator tool to provide estimates and collect upfront payments, deductible and copays.
Obtain insurance information, check eligibility for active coverage and update patient accounts accordingly.
Determine coverage for planned clinical services and calculate patient expected out of pocket expenses.
Answer and return phone calls and other general office tasks.
Perform other job duties as required.
Job Qualifications:
High school graduate or GED certificate is required.
A minimum of 1 years experience in a physician billing or third-party payer environment.
Candidate must demonstrate a strong customer service and patient focused orientation and the ability to communicate, adapt, and respond to complex situations. Including the ability to diffuse complex situations in a calm and professional manner.
Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
Must demonstrate effective communication skills both verbally and written.
Functional proficiency in computer software skills (e.g. Microsoft Word, Excel and Outlook, E-mail, etc.)
Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.
Knowledge of medical terminology is preferred.
Previous call center experience and/or claims experience is preferred.
Previous experience in an academic healthcare setting is preferred.
Hourly Rate Ranges: $23.69 - $32.00
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
$23.7-32 hourly 49d ago
Commercial Collector (Remote)
American Financial Management 4.9
Remote payment collector job
We are a Commercial Collection agency in business for over 50 years with national and international clients. AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.
AFM is looking for a highly motivated and detail-oriented Commercial Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from clients in the Commercial sector.
Skills:
Good written, verbal, listening and phone communications skills
Problem solving and negotiation skills
General computer skills with the ability to type
Ability to work in a fast-paced environment
Ability to maintain composure with difficult debtors
Ability to handle a high-volume inventory
Key Responsibilities:
Make a high-volume amount of calls to business debtors to recover payment on delinquent accounts
Accept payment by credit card, check by phone/fax/email
Negotiate settlement within prescribed guidelines
Provide account updates to clients as needed
Locate businesses and individual owners through skip tracing techniques
Meet and exceed monthly recovery goals
Qualifications:
Proven experience in debt collection, preferably in the Commercial sector.
Strong negotiation and communication skills.
Ability to handle difficult conversations and remain professional under pressure.
Proficiency in using collection software and Microsoft Office Suite.
Benefits:
Competitive salary and performance-based bonuses
Health, dental, and vision insurance
Flexible paid time off and holidays
Short-term disability
Life insurance
AD&D insurance
$34k-38k yearly est. 60d+ ago
Remote Commercial Collections LARGE BALANCE
Greenberg Grant Richards Inc. 3.9
Remote payment collector job
Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have 7 offices around the US and we collect over 100 Million annually. Recession Proof Industry, our top collectors make over 100K a year. We are Accredited and Honored by the BBB with an A+ rating.
We are growing and would like to speak with you today if you are a Commercial Collector or have experience in the collections industry and are ready to start a new adventure.
Since 1993, we have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. If you love to make money and strive to be successful, energetic and goal-oriented there is a position for you on our Collections team.
Why Choose Greenberg, Grant & Richards, Inc.?
We are growing and we want the best of the best to come and grow with us.
75% employer paid Medical, Dental & Vision
Great Work Location
401K
Paid Life Insurance
Vacation/PTO
No nights and weekends
Off early on Friday's
Weekly Meetings and Coaching
Weekly Contests
Responsibilities:
Understands and applies the terms of clients contracts
Notate and pursue successful resolution of defaults
Contact business owners by phone and email to resolve delinquency issues
Communicate and build trust to overcome objections and resolve the debt
Advise business owners of potential actions surrounding defaults
Ensure compliance with all laws associated with recovery
Meet daily call expectations of 100+ with accounts worked
Call debtors to secure payments on past-due accounts
Knowledge of skip tracing and asset searches preferred
Successfully manages a queue of 200+
Must have the ability to exceed daily, weekly, and monthly expectations consistently
Must follow established policies & procedures
Must take direction well and be self-motivated
Other duties as assigned
Qualifications:
High School Diploma or Equivalent (G.E.D.)
2 years of collection experience preferred
Excellent telephone and customer service skills
Working knowledge of Microsoft Office programs including Outlook, Word and Excel.
This is a remote opportunity
Greenberg, Grant & Richards, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
About Greenberg, Grant & Richards, Inc.:
Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have offices in Austin, Houston, Denver, and Tampa. We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of employees. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a “Recession and Pandemic Proof Industry”, this is the place for you! Once you get in, you'll never leave.
If you are in car sales, you only get your customer back every 3-5 years. If you are in home sales, you only get your customer back every 10 years. In commercial collections, once you land a client, your client comes back every month. They place accounts every day and they are never taken from you. That is the key to sales, getting repeat business and continuously growing your file year over year. Many clients have been with us over 20 years. We have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. We attract and hire the top talent across the nation to be a part of our team.
Why Choose Greenberg, Grant & Richards, Inc.?
We are growing and we want the best of the best to come and grow with us.
75% employer paid Medical, Dental & Vision
Great Work Location
401K
Paid Life Insurance
Paid Time Off
No nights and weekends
Off early on Friday
Flex Time / PTO
Employee Driven Culture
Salary Description $36,000 to $100,000 per year (plus commission
$32k-38k yearly est. 60d+ ago
Student Loan Collections - Remote
Transworld Systems Inc. 4.3
Remote payment collector job
After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Work Location: This is a remote/work from home position.
Compensation: $15-16/hour
Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why should you consider TSI?
* Paid training
* Team-oriented work environment
* Growth opportunity
* Generous bonus opportunity
* Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.
* Accurately assess the consumer's financial condition by conducting thorough inquiries.
* Determine the reason for delinquency and find creative solutions to resolve the situation.
* Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
* Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.
* Adhere to the State and Federal regulations pertaining to collection activities.
* Meet corporate standards for call quality assurance and structure.
Qualifications
* Outgoing, assertive, competitive, persuasive
* Enjoys dealing with the public
* Possesses or is capable of acquiring superb negotiation skills
* Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
* Is able to work a flexible schedule which may include weekends.
* Must have a high school diploma, some college preferred
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
* Broadband internet connection (No DSL, or Dial Up)
* Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
* Speed Test Results: 25 mbps download, 20 mbps upload
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
$15-16 hourly 8d ago
Bilingual Collections Specialist
Goodleap 4.6
Remote payment collector job
About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.Essential Job Duties & Responsibilities:
Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
Identify accounts with overdue payments and find solutions to help bring their loan to a current status
Maintain daily, weekly and monthly collection and metric goals
Outbound/Inbound calls with clients to resolve debts owed
All in compliance with Goodleap's collections policies and procedures
Required Skills, Knowledge & Abilities:
1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
Excellent verbal and written communication skills
Prior telemarketing experience with financial products preferred
Proficiency with Microsoft Office applications
Self-motivated and extremely goal-oriented
Team Player
Professional demeanor
Bilingual English/Spanish required
Compensation: $18.00 / hr. +bonus
Additional Information Regarding Job Duties and s:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. The person in this role will be responsible for contacting clients for payment of past due invoices and researching and resolving conflicts that result in the client delaying payment; as well as working with accounts as directed by the collections manager and within collections policy. The person in this role will also be responsible for communicating account issues and compiling reports for use by management in making critical client account decisions as well as maintaining excellent internal and external customer service.
Position is 1st Shift, M-F 7am - 3:30pm. This is primarily a remote position but MUST be local to Barberton, OH and able to work onsite when needed.
Essential Duties and Responsibilities:
Monitor and maintain accounts within assigned portfolio (large accounts).
Contact clients via verbal and written communication for payment of past due invoices.
Provide information and/or documentation to both internal and external clients.
Interact with Collections Manager and Operation Designees to resolve client issues.
Maintain current and accurate account notes in collections software
Provide updates on accounts to Collections Manager, Operations and Sales as needed.
Work daily follow up queue in collections software.
Notify the Collections Manager of negative payment patterns.
Facilitate and/or attend conference calls specific to collections activity on client accounts.
Resolve cash discrepancies on client accounts by research in Oracle of payment application.
Process credit card payments.
Complete side projects/ task as assigned by Collections Manager
Additional duties as assigned
Qualifications
Basic Minimum Qualifications:
High School Diploma or equivalent
At least 1 year of Collections/ Accounts Receivable experience or customer service experience
Computer skills
Authorization to work in the United States without restriction or sponsorship
Ideal Candidates will have:
Previous Collections experience
Previous Accounts Receivable experience
Knowledge of the Accounting process
Customer service experience - internal and external
AS/AA in Accounting or related field is a plus
General business concepts
General accounting knowledge
Computers and accounting software knowledge
Basic mathematical principles
Knowledge of collections policies, procedures and best practices
Strong written and verbal communication skills
Active listening skills
Negotiation skills
Problem solving skills
Organizational skills
Strong customer service skills
Detail oriented
Ability to employ tact and discretion in business-related conversations
Additional Information
Requirements:
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Position is full-time Monday - Friday 7:00 am - 3:30 pm. Candidates currently living within a commutable distance of Barberton, OH are encouraged to apply.
Pay rate: $20/hr
Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.
*The benefits package offered will vary based on the employee's full-time or part-time regular status.
To learn more about Eurofins, please explore our website
******************
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We support your development!
Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity!
Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us!
We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: *****************************
Company description:
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.
Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.
$20 hourly 1d ago
Collections Specialist
Parker Group 4.2
Remote payment collector job
About the Role:
Parker's mission is simple but ambitious: to increase the number of financially independent people. We believe the best way to achieve this is by giving independent business owners the financial tools they need to scale profitably.
Our core product combines a virtual corporate card with dynamic spending limits and profitability-focused software tooling-empowering eCommerce merchants to grow faster while staying in control of their margins.
We've raised over $180M in equity and debt from world-class investors, including Valar Ventures, Y Combinator, SVB, and notable founders such as Solomon Hykes (Docker), Paul Buchheit (Gmail), Paul Graham (Y Combinator), and Robert Leshner (Compound). We're a Series B fintech scaling rapidly, with strong product-market fit and accelerating demand.
We're looking for a Collections Specialist to own and scale Parker's commercial collections function. You'll lead the strategy and execution to minimize delinquency, maximize recoveries, and preserve positive customer relationships. This role blends portfolio analytics, hands-on negotiations, and cross-functional collaboration with our Risk, Legal, and Customer teams.
What You'll Do:
Own the collections strategy for Parker's lending portfolio (corporate cards, working capital lines, term loans)
Monitor delinquency metrics daily, identify high-risk accounts, and drive targeted outreach
Negotiate repayment plans, settlements, and restructures aligned with our risk appetite
Partner with Risk, Underwriting, and Customer Success to identify and address early warning signs
Ensure compliance with commercial debt collection laws, UCC lien processes, and contractual obligations
Collaborate with legal on enforcement, litigation, and collateral recovery
Continuously refine workflows, systems, and policies to improve efficiency and customer experience
Metrics You'll Own:
Delinquency Rates - Keep 30-, 60-, and 90-day buckets within thresholds
Roll Rate - Limit accounts progressing into later-stage delinquency
Recovery Rate - Maximize recoveries on charged-off accounts
Time-to-Resolution - Shorten average days to resolve delinquent cases
About You:
5+ years in commercial collections, credit risk, or portfolio management (fintech, SMB lending, factoring, or equipment finance preferred)
Proven track record of meeting/exceeding recovery targets in a B2B lending environment
Strong understanding of secured/unsecured lending, UCC filings, lien enforcement, and business credit agreements
Skilled negotiator who balances firmness with professionalism
Comfortable operating in a high-growth, fast-changing environment
Excellent communication skills with the ability to work cross-functionally
Why Parker:
Competitive compensation and equity package
Fully remote with flexible work arrangements
Opportunity to shape credit & collections strategy at a high-growth fintech
A culture built on ownership, transparency, and building together
$30k-39k yearly est. Auto-Apply 60d+ ago
Collection Specialist / Remote
Brightspring Health Services
Remote payment collector job
Our Company
Amerita
Amerita, Inc. is a leading provider in Home Infusion therapy. We are looking for a Collection Specialist to join our Revenue Cycle Management (RCM) team as we grow to be one of the top home infusion providers in the country. As a core member of the Collection team, you will be responsible for a broad range of collection processes related to medical account receivable in support of a single or multiple site locations.
The Collection Specialist will report to the Collection Manager and work remotely within the USA.
Monday-Friday 8:00am-4:30pm
• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
• Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays
Responsibilities
As a Collection Specialist, you will...
Ensure daily accomplishments work towards company goals for cash collections and Account Receivable over 90 days.
Understand and adhere to state and federal regulations and company policies regarding compliance, integrity, patient privacy and ethical billing and collection practices.
Research outstanding balances and take necessary collection action to resolve in a timely manner; recommend necessary demographic changes to patient accounts to ensure future collections.
Research assigned correspondence; take necessary action to resolve requested information in a timely manner; establish appropriate follow up.
Resubmit accurate and timely claims in formats including, but not limited to, CMS-1500 and electronic 837.
Utilize the mose efficient resources to secure timely payment of open claims or invoices, giving priority to electronic solutions.
Negotiate payment plans with patients in accordance with company collection policies.
Identify patterns of short-payment or non-payment and bring them to the attention of appropriate supervisory personnel.
Review insurance remittance advices for accuracy. Identify billing errors, short-payments, overpayments and unpaid claims and resolve accordingly, communicating any needed system changes.
Review residual account balances after payments are applied and generate necessary adjustments (within eligible guidelines), overpayment notifications, refund requests and secondary billing.
Interact with third party collection agencies.
Communicate consistently and professionally with other Amerita employees.
Work within specified deadlines and stressful situations.
Work overtime when necessary to meet department goals and objectives.
Qualifications
High School Diploma/GED or equivalent required; some college a plus
A minimum of one (1) year of experience in medical collections with a working knowledge of managed care, commercial insurance, Medicare and Medicaid reimbursement; home infusion experience a plus
Working knowledge of automated billing systems; experience with CPR+ preferred
Working knowledge and application of metric measurements, basic accounting practices, ICD-9, CPT and HCPCS coding
Solid Microsoft Office skills required, including Word, Excel and Outlook
Ability to type 40 wpm and proficiency with 10-key calculator
Ability to independently obtain and interpret information
Strong verbal and written communication skills
About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit ****************** Follow us on Facebook, LinkedIn, and X.
Salary Range USD $21.00 - $22.00 / Hour
$21-22 hourly Auto-Apply 6d ago
Collection Specialist
O'Mally Management Group
Remote payment collector job
Collections Specialist
Goals This is the for the Collections Specialist position for Specialty Healthcare Billing and Consulting (SHB&C) and additionally provides criteria for the evaluation of the position. The Collections Specialist position plays a critical part in the medical billing process. Under the supervision of the Facility Collections Director, the Collections Specialist is responsible for the timely collection of unpaid claims including appeal denials, collections of underpayments, and documenting all collection activities in the billing system. The Collections Specialist will meet or exceed the daily and monthly productivity and performance goals set forth by the Collections Director. Additionally, the Collections specialist will have excellent customer service skills and have the ability to communicate effectively both written and verbally.
Position Responsibilities
Under the direction of the Facility Collections Director, the Collections Specialist for Specialty Healthcare Billing & Consulting will be responsible for, but not limited to:
1. Initiating collection follow‐ups of all unpaid or denied claims with the appropriate Payer
2. Researching, appealing, and resolving claim rejections, underpayments, and denials with appropriate Payer
3. Responding to written Payer communications as indicated with appropriate action in a timely manner
4. Processing claims and appeals by gathering information for appeals
5. Requesting insurance changes through the billing system as required during the collections process
6. Communicating payment or denial patterns that impact revenue to management in a timely manner
7. Maintaining communication and documenting daily in the billing system all follow up and communication on a patient account in a consistent and concise format
8. Developing and maintaining positive working relationships with team members and Payer representatives
9. Maintaining the strictest patient confidentiality
Position Requirements
The requirements for employment as the Collections Specialist for Specialty Healthcare Billing & Consulting are:
1. Excellent communication skillset; both written and verbal
2. Must have excellent knowledge of insurance carrier billing and reimbursement with knowledge of medical terminology, ICD‐9/ ICD‐10, and CPT/HCPCS codes
3. Must be able to type 60 wpm and be able to use 10‐key by touch
4. Must have an in‐depth understanding of the Explanation of Benefits (EOBs) with at least one year of prior medical collections experience in a Medical office, Central Business Office, or a Hospital Business Office etting
5. Detailed working knowledge and a demonstrated proficiency in at least one insurance company's billing and/or collection process
6. Experience with Patient Accounting systems (s) as well as having the ability to research medical coding
7. Representing clients in a professional manner at all times ensuring customer satisfaction is a priority
Education/Experience
High School Diploma or GED - required
2 years of experience in a high‐paced, collections environment - minimum
Strong math skills - required
Physical Demands
1. Requires some bending, stooping, stretching
2. Requires eye‐hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment
3. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports
4. Requires lifting papers or boxes up to 50 pounds occasionally
5. Requires dexterity to type 60 wpm or more
6. Work is performed in a home-office environment
7. Work may be stressful at times; high‐pressured, fast‐paced environment with significant telephone and personal disruption
8. Must be willing to work overtime as needed to meet business objectives
Compensation and Benefits
SHB&C offers competitive hourly pay
401k with Match
for all employees
Medical, Dental, and Vision for Full-Time Employees
Paid Time Off for Full-Time Employees
Remote - Work from home
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Company is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
Job Type: Full-time
$29k-39k yearly est. Auto-Apply 60d+ ago
Collections Specialist - German speaking and (Italian or Spanish)
Ninjaone
Remote payment collector job
Description About the RoleWe're hiring a Collections Specialist to ensure timely payments from our customers. In this role, you'll be both a customer advocate and a financial steward - engaging with customers to renew their contracts, addressing billing issues, and securing on-time payments. You'll collaborate across Sales, Customer Success, and Finance to keep our customers happy, contracts up-to-date, and cash flowing.Location - Berlin, Germany (in office 3+ times per week) What You'll be Doing
Monitor accounts receivable (aging reports) and follow up with customers on outstanding invoices or payment issues. Facilitate quick resolutions
Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service. Be proactive in resolving customer cases
Continuously look for ways to improve our collections playbook - from tweaking email templates to suggesting policy changes that enhance customer experience or reduce DSO
Work closely with Account Executives and Customer Success Managers on account strategies, and with Finance on invoicing and payment processing
Manage a portfolio of customer renewals - send timely renewal notices, negotiate contract terms/pricing, and secure renewals before expiration
Proactively reach out 90+ days before subscription renewal to discuss options, upsell multi-year agreements, and prevent churn
Other duties as needed
About You
Exceptional interpersonal skills and ability to build relationships
Outstanding written and verbal communication skills; You confidently negotiate pricing or handle tough billing conversations with a friendly, solutions-oriented approach
Superb time management and organizational abilities - you can manage a high volume of accounts
Fluent in English and German and one other major European languages (Spanish or Italian preferred)
About UsNinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.What You'll Love
Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
Grow personally and professionally with one of the fastest growing companies
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Additional InformationThis position is NOT eligible for Visa sponsorship.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.#LI-SB1#LI-Hybrid#BI-Hybrid
Customer Service Representative Employment Type: "Full-time" Supporting: Financial Services About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
* Guide customers through questions, concerns, or challenges they encounter while using the product or service
* Listen actively to understand the root of the issue and provide clear, effective solutions
* Record detailed call information for auditing, reporting, and follow-up purposes
* Maintain and update customer records to ensure accurate and current information
* Identify opportunities to introduce customers to new or enhanced services that meet their needs
* Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
What'll Set You Up for Success
Required:
* High school diploma or GED
* 6+ months of customer service or sales experience preferred
* Work at home environment is in a private residence and matches the address listed on file
* Comfortable working with company-issued equipment such as a webcam if applicable.
* An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
* Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
For Internal Candidates:
* Must not be on any corrective action or performance plans
* Must have held your current position for 6+ months
* Must have relevant industry/program experience
Location Note: We're currently hiring for this position in the United States
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
* Health, dental, and vision coverage with HSA options
* Paid time off
* Flexible pay options: daily or weekly pay
* 401(k) retirement plan
* Leadership development programs that really grow your career
* Open access courses through Alorica Academy
* Paid training and tuition reimbursement
* Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
* Employee assistance program for personal and professional support
* Additional voluntary benefits to meet your individual needs
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs
$28k-33k yearly est. Auto-Apply 6d ago
Collections Specialist
Meriton 3.5
Remote payment collector job
Job Description
Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value-for our partners and our people.
If you're looking to make an impact, we're glad you're here. At Meriton, you'll join a team that believes in big ideas, doing great work, and building careers that matter-every step of the way.
Position Description
Job Title: Collections Specialist
Reports To: Credits and Collections Supervisor
FLSA Status: Exempt
Location: Shared Services Office, Irving, TX
Summary:
The Collections Specialist is a proactive and detail-oriented professional responsible for managing a dedicated portfolio of accounts to ensure timely payment and minimize outstanding balances. This role requires a high degree of autonomy, as you will manage your daily workflow and prioritize tasks to meet deadlines and key performance indicators. You will be the primary point of contact for customer inquiries and disputes, working collaboratively to resolve issues and maintain strong client relationships.
Essential Duties and Responsibilities:
Collections & Account Management:
• Monitor assigned customer accounts for open balances and aging status.
• Initiate and document collections outreach via phone and email, adhering to a defined cadence for follow-up.
• Escalate accounts approaching exceeded aging to senior staff and local leadership.
• Ensure that no account reaches or remains within the company's standard aging bucket without proper documentation and approval.
Lien & Legal Process:
• Initiate and track the lien filing process via lien software to protect the company's rights.
• Prepare and issue conditional and unconditional lien waivers, ensuring a high accuracy.
• Maintain proper records of waivers, releases, and lien filings for audit readiness.
Communication & Collaboration:
• Serve as the direct contact for customer inquiries and follow up on tickets to ensure a timely resolution.
• Coordinate with billing and service departments to resolve disputed invoices or misapplied payments.
• Participate in weekly and monthly meetings with local and central teams to review portfolio aging trends and high-risk accounts.
• Liaise with the legal team on enforcement and escalation of collections cases.
Compliance & Reporting:
• Ensure all customer interactions and follow-ups are meticulously documented in the Microsoft Dynamics 365 CRM.
• Provide daily status updates and share exceptions with the working capital team.
• Assist with month-end close by ensuring all lien statuses and waiver issuance are up to date.
• Maintain local records in alignment with SOX requirements.
Other Duties
• Regular, consistent and necessary to meet the needs of the business
• Performs other duties and responsibilities as assigned
• Must conduct self in an ethical, legal, and responsible manner at all times
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct
Competencies
Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions.
• Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
• Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
• Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
• Strong attention to detail
• Ability to work in a fast-paced environment
• Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
• Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practice
Education/Experience:
• Associates degree and/or 3+ years of experience in collections
• Strong experience with ERP systems, particularly Financial & Operations, is a plus.
• Demonstrated ability to work autonomously and manage a high volume of work.
• Proficiency with Microsoft Office, including Pivot Tables and Macros, for data analysis.
• Familiarity with ticketing/case management systems is required.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position's primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions.
• Must be able to walk, bend, stand, and reach constantly during a workday.
• Must be able to lift 15 - 20 lbs.
• Standing for long periods of time (4-5 hours) occasionally
• Must be able travel via plane or car to events
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
$29k-37k yearly est. 11d ago
Collections Establishment Specialist
The Dawes Arboretum
Payment collector job in Newark, OH
Job Description
The Dawes Arboretum is actively recruiting a Collections Establishment Specialist to join our Science & Research team. Reporting to the Curator of Living Collections, the Collections Establishment Specialist cares for and maintains Arboretum plant collection areas. As such, this role supports communication and planning across departments to ensure coordination of early growth establishment and success, in addition to the aesthetic care and display of assigned plant collections.
This is a full-time, non-exempt position.
Some of the specific responsibilities of this position include but are not limited to:
· Oversee the early care, record-keeping and maintenance of newly planted plant material (1-4 years) and assigned plant collection areas, while providing professional insight to and implementation of the Plant Collections Policy.
· Support planting, watering, weeding and mulching of newly planted and mature plant collections.
· Work closely and collaboratively with Science & Research team members. Coordinate with the Landscape & Conservation team to ensure the sharing of knowledge, plans, logistics, procedures and communication.
· Perform landscape care of specific plant collections and collaborate cross-departmentally on plant maintenance tasks such as developmental and rejuvenation pruning.
· Operate a variety of landscape equipment including but not limited to chainsaws, chippers, mowers, pruners, etc.
· Perform Integrated Pest Management (IPM) including the application of herbicides.
· As needed, assist with invasive plant removal and participate in land management activities such as prescribed burns.
· Assist cross-departmentally in the preparation, set up, tear down and coordination of plant sales and/or other organization-wide activities/events.
If the above speaks to you, please submit your cover letter and resume demonstrating the following:
· Associate degree from an accredited university in Horticulture, Natural Sciences or related field; or an equivalent combination of education, training and experience
· Three (3) years of demonstrated grounds management experience.
· Excellent verbal, written and interpersonal communication.
· Ability to read and interpret documents such as collection area maps and OGIA plans, safety rules, operating and maintenance instructions and procedure manuals.
· Ability to obtain Pesticide Applicator License.
· Ability to work evening and weekend hours.
· Ability to work in all types of weather conditions.
· Valid driver's license and evidence of insurability.
· Ability to pass a pre-employment drug screen and background check.
Organizational Culture:
At The Dawes Arboretum our staff members are dedicated team players, determined problem solvers, and resourceful stewards who are committed to an atmosphere of respectful, honest and open communication. Our work environment is one of high energy, high activity and mutual support. We provide opportunities for learning and professional development, and a gratifying work experience.
The hourly rate of pay for this position is: $21.00 - $23.50.
The Dawes Arboretum is an Equal Opportunity Employer. Employment decisions at The Arboretum will be made without regard or consideration of an individual's race, color, religion, sex, pregnancy, national origin, age, disability, sexual orientation, gender identity or expression, disability, marital status, veteran or military status, genetic information or any other protected status. The Dawes Arboretum values diversity and is committed to creating an inclusive environment.