Payment collector vs collections, customer service

The differences between payment collectors and collectionss, customer service can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a payment collector and a collections, customer service. Additionally, a payment collector has an average salary of $36,353, which is higher than the $32,870 average annual salary of a collections, customer service.

The top three skills for a payment collector include customer service, payment arrangements and outbound calls. The most important skills for a collections, customer service are strong customer service, customer service, and payment arrangements.

Payment collector vs collections, customer service overview

	Payment Collector	Collections, Customer Service
Yearly salary	$36,353	$32,870
Hourly rate	$17.48	$15.80
Growth rate	-8%	-8%
Number of jobs	11,144	161,544
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Payment collector vs collections, customer service salary

Payment collectors and collectionss, customer service have different pay scales, as shown below.

	Payment Collector	Collections, Customer Service
Average salary	$36,353	$32,870
Salary range	Between $31,000 And $42,000	Between $27,000 And $39,000
Highest paying City	-	Danvers, MA
Highest paying state	-	Virginia
Best paying company	-	University of California
Best paying industry	-	Automotive

Differences between payment collector and collections, customer service education

There are a few differences between a payment collector and a collections, customer service in terms of educational background:

	Payment Collector	Collections, Customer Service
Most common degree	High School Diploma, 32%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Payment collector vs collections, customer service demographics

Here are the differences between payment collectors' and collectionss, customer service' demographics:

	Payment Collector	Collections, Customer Service
Average age	46	46
Gender ratio	Male, 23.1% Female, 76.9%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 14.0% Unknown, 3.8% Hispanic or Latino, 19.8% Asian, 3.7% White, 58.2% American Indian and Alaska Native, 0.5%	Black or African American, 11.4% Unknown, 4.2% Hispanic or Latino, 20.3% Asian, 3.8% White, 59.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between payment collector and collections, customer service duties and responsibilities

Payment collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Post payments, EOB's, billing, call insurance's, patient statements and follow up
Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.

Collections, customer service example responsibilities.

Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
Provide excellent interpersonal, negotiation, and customer service skills via telephone.
Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).

Payment collector vs collections, customer service skills

Common payment collector skills

Customer Service, 28%
Payment Arrangements, 10%
Outbound Calls, 8%
Credit Card, 8%
EOB, 7%
Patient Accounts, 6%

Common collections, customer service skills

Strong Customer Service, 45%
Customer Service, 12%
Payment Arrangements, 5%
Credit Card Payments, 4%
Delinquent Accounts, 4%
Past Due Accounts, 3%

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Payment Collector
Payment Collector vs Collections, Customer Service

Updated January 8, 2025

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