Automatically apply for jobs with Zippia

Upload your resume to get started.

Payment collector skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical payment collector skills. We ranked the top skills for payment collectors based on the percentage of resumes they appeared on. For example, 27.5% of payment collector resumes contained customer service as a skill. Continue reading to find out what skills a payment collector needs to be successful in the workplace.

15 payment collector skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how payment collectors use customer service:

Provide exceptional customer service and recovery in student loans for hundreds of large campuses across the country.
Provided the best customer service required for handling delayed payment agreements and account write offs.

2. Payment Arrangements

Here's how payment collectors use payment arrangements:

Assisted customers in debt with setting up payment arrangements, account settlements, and routine payment processing daily.
Set them up on monthly, bi-monthly or weekly payment arrangements after an initial down payment was received.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how payment collectors use outbound calls:

Receive inbound and make outbound calls to collect on past due accounts.
Take inbound and outbound calls as well as self-manage a collection book.

4. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how payment collectors use credit card:

Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
Provide daily and month-end financial reports (sales, accounts receivable, denial, and credit card transactions).

5. EOB

EOB stands for explanation of benefits. This is a common outline provided as part of many health insurance plans to explain what services were completed, the co-pay required for each appointment, and how much of your payment is covered by health insurance. EOB is an indication that your insurance claim has already been processed.

Here's how payment collectors use eob:

Analyzed correctly process EOB as received by payers to ensure accurate and timely reflection/correction of reimbursement on denials received.
Reviewed EOB payments to verify correct reimbursement and performed skip tracing

6. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how payment collectors use patient accounts:

Attach all backup found to correction journal to support payment posting and/or corrections made to patient accounts.
Work patient accounts to make sure information provided is correct.

Choose from 10+ customizable payment collector resume templates

Build a professional payment collector resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your payment collector resume.

7. Medical Billing

Here's how payment collectors use medical billing:

Port Arthur, Texas Medical Billing and Collections Billed and appealed claims, data entry, posted payments, filing and collections
Maintained medical billing and coding records, receiving commendations for thoroughness and accuracy in completion of reports and patient documentation.

8. Medicaid

Here's how payment collectors use medicaid:

Determined presumptive Medicare and/or Medicaid eligibility.
Provided administrative support by the filing electronic claims to Medicare, Medicaid and private insurers for emergency and non-emergency transports.

9. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how payment collectors use past due accounts:

Fill out and submit documents to the DMV for a possible driver license suspension on past due accounts.
Collected past due accounts for various hospitals and medical clinics via an automatic dialing system.

10. Insurance Payments

Here's how payment collectors use insurance payments:

Processed and posted patient and insurance payments according to the remittance advice.
Assisted when poster did not balance to required insurance payment.

11. Insurance Verification

Here's how payment collectors use insurance verification:

Prepared patient collection log, some light insurance verification.
Performed insurance verification and benefits eligibility.

12. Inbound Calls

Here's how payment collectors use inbound calls:

Exceed customer expectations through professional telephone interactions on inbound calls and additionally offer existing and new customers products and service.
Answered and processed inbound calls regarding customer utility accounts concerning Water/Sewer/Garbage and Electricity billings and service.

13. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how payment collectors use ach:

Managed Electronic banking services to include personal and business internet banking, electronic statement, ACH, and Visa Check card.
Process credit card and ACH payments; email/fax credit card payment to clients; compile and mail checks to clients.

14. Auto Loans

Here's how payment collectors use auto loans:

Calculated amortization schedules, payment applications, evaluated auto loan extensions and provided online support.
Collected indirect auto loan accounts and negotiated payment arrangements with borrowers on high-balance accounts and high-risk delinquencies.

15. Customer Accounts

Here's how payment collectors use customer accounts:

Documented customer accounts as well as company programs.
Communicate with Brokers and Loan Officers regarding customer accounts and status on mortgage process.

5 Payment Collector resume examples

Build a professional payment collector resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your payment collector resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Payment Collectors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of payment collector skills to add to your resume

The most important skills for a payment collector resume and required skills for a payment collector to have include:

Customer Service
Payment Arrangements
Outbound Calls
Credit Card
EOB

Patient Accounts
Medical Billing
Medicaid
Past Due Accounts
Insurance Payments

Insurance Verification
Inbound Calls
ACH
Auto Loans
Customer Accounts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs