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Payment processor skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Rachel Domnick

Below we've compiled a list of the most critical payment processor skills. We ranked the top skills for payment processors based on the percentage of resumes they appeared on. For example, 14.8% of payment processor resumes contained customer service as a skill. Continue reading to find out what skills a payment processor needs to be successful in the workplace.

15 payment processor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how payment processors use customer service:

Worked jointly with customer service representatives and account managers to ensure proper and expedient processing of invoices for international carriers.
Worked efficiently as part of a specialized team providing exceptional customer service, with optimal settlement and resolution.

2. Patients

Here's how payment processors use patients:

Reviewed Explanation of Benefits from insurance companies to determine patients' payment responsibility or to understand denial reasons.
Completed appropriate written and computerized documentation to initiate referral process or verbal change orders on existing patients.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how payment processors use data entry:

Processed mortgage payments* Balanced transactions daily* Endorsed and encoded customer checks* Data entry, very fast and accurate
Company was behind in data entry and several months behind in verification/confirmation on clients request inquiries.

4. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how payment processors use ach:

Managed Electronic banking services to include personal and business internet banking, electronic statement, ACH, and Visa Check card.
Train on and process ACH Proof and JV for ongoing COB testing to ensure all processes and programs run correctly.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how payment processors use phone calls:

Sent/Received e-mails and forwarded/answered phone calls to ensure customer satisfaction.
Communicated with providers through heavy phone calls and face-to-face interactions.

6. Credit Card Payments

Here's how payment processors use credit card payments:

Assisted with the A/P department on daily reconciliation of deposits, EFT's and credit card payments within different provider locations.
Process debit/credit card, check and EBT card payments called in by distributors * Process freezer purchases by distributors at retailers

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7. Patient Payments

Here's how payment processors use patient payments:

Process insurance and patient payments accurately and post insurance denials.
Ensured the insurance/patient payments are posted accurately.

8. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how payment processors use patient accounts:

Investigated and resolved patient account discrepancies as needed in accordance with Departmental Adjustments Policy and Procedure.
Validated electronic fund transfer checks prior to electronically posting line item receipts to patient accounts.

9. EOB

EOB stands for explanation of benefits. This is a common outline provided as part of many health insurance plans to explain what services were completed, the co-pay required for each appointment, and how much of your payment is covered by health insurance. EOB is an indication that your insurance claim has already been processed.

Here's how payment processors use eob:

Call to Insurance Company for clarifying the problem in EOB s. Link patient s account in IDX & TRAC system.
Retrieved EOB's and Self-Pay batches throughout the department upon completion and recorded date and time via Excel.

10. Lockbox

Here's how payment processors use lockbox:

Processed all lockbox accounts regardless of complexity.
Processed credit cards, Bank of America lockbox payments, and checks with accurate daily reconciliations averaging revenue of $400k/month.

11. Process Payments

Here's how payment processors use process payments:

Coordinate stop payments with treasury and process payment cancellations/voids in PeopleSoft.
Research client information and process payments accordingly.

12. Securities

Here's how payment processors use securities:

Processed redeemed, matured, and called securities and distributed notifications of called securities.

13. PowerPoint

Here's how payment processors use powerpoint:

Work with OVP of Treasury assisting in analytics, creating reports/dashboards, PowerPoint presentations, etc.
Created PowerPoint presentations and conducted fact-finding interviews with large accounts and made recommendations for new equipment or upgrades.

14. Insurance Payments

Here's how payment processors use insurance payments:

Processed and verified customer insurance payments and reconciled information under State Farm guidelines in a fast-paced environment.
Processed recovery, bankruptcy, consumer credit counseling and insurance payments.

15. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how payment processors use cpt:

Completed daily responsibilities of coding medical diagnostics (ICD-9) and inputted medical procedures (CPT) for over 10 doctors.
Verify that payments are posted to correct CPT codes and date of service.

5 Payment Processor resume examples

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What skills help Payment Processors find jobs?

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What hard/technical skills are most important for payment processors?

Rachel Domnick

Instructor of Professional Practice, MS Program Coordinator, Oklahoma State University

In designing this effort, our master's faculty selected five key competencies from the Korn Ferry Leadership Architect framework to augment the technical skills that are the focus of our program. Those competencies include ensuring accountability, managing ambiguity, collaborating, communicating effectively, and self-awareness. As part of the first course in our master's program, students are introduced to these competencies and guided to understand how they tie into the accounting profession. Students are provided with resources to understand the competencies, and instructors explicitly label activities and assignments with the competencies to which it ties.

Further, at multiple points during their master's experience, each student receives an individualized report containing feedback from master's faculty and their fellow master's students. Students also have the opportunity to understand better the feedback they've received through tailored sessions with a career center staff person trained in the Korn Ferry framework.

Do you want to know more?

List of payment processor skills to add to your resume

The most important skills for a payment processor resume and required skills for a payment processor to have include:

Customer Service
Patients
Data Entry
ACH
Phone Calls
Credit Card Payments
Patient Payments
Patient Accounts
EOB
Lockbox
Process Payments
Securities
PowerPoint
Insurance Payments
CPT
Financial Institutions
Insurance Carriers

HIPAA
Medicaid
Billing System
Bank Deposits
Wire Transfers
Customer Accounts
Payment Issues
Customer Inquiries
EDI
Inbound Calls
General Ledger
EFT
Credit Balances
Contractual Adjustments
Payment Arrangements
Loan Payments
Payment Batches

Lockboxes
Outbound Calls
Computer System
Quality Standards
Medical Bills
ERA
Customer Issues
IDX
OpEx
A/R
Hippa
Billing Issues
Delinquent Accounts
Payment Reports
AS400

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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