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Become A PBX Operator

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Working As A PBX Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $96,149

    Average Salary

What Does A PBX Operator Do At John Q Hammons

* Maintains a professional attitude towards customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel.
* Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner.
* Also, handles all paging and radio communications in a similar manner.
* Assists in filing of folios, registration cards, etc. on a daily basis.
* Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner.
* May supply information to callers and record messages.
* May keep record of calls placed and toll charges.
* May perform clerical duties, such as typing, proofreading, and sorting mail.
* May operate system of bells or buzzers to call individuals in establishment to phone.
* Other duties as assigned

What Does A PBX Operator Do At Omni Hotels

* Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.
* Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged correctly and promptly including following up with the guest regarding all concerns when applicable.
* Ability to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various resort personnel.
* Demonstrate current knowledge of all key personnel and departmental functions of the resort.
* Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.
* Correctly and accurately log all wake-up calls.
* Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
* This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position.
* Other duties will be assigned

What Does A PBX Operator Do At HCA

* Assumes responsibility for the telecommunication processes of the facility to include handling various codes and other emergent type occurrences
* Qualifications
* Three years PBX Operator, communications, or customer service experience in a healthcare setting
* Must be able to read, write, and speak English fluently
* Must be able to work under stress and be emotionally capable of coping with complex and/or changing conditions
* Requires the ability to prioritize, problem solve, make sound decisions, and work on a team.
* Associated topics: bilingual, center, coordinator, professional, service representative, store, technical, technical support, toll

What Does A PBX Operator Do At Texas Health Resources

* Including but not limited to:)
* Answers incoming calls to the hospital switchboard in a timely manner, directing them to the correct location or assisting them with needed numbers.
* Demonstrates exceptional courtesy and customer service skills in all interactions with callers.
* Remembers that the operators are the ones who provide the “first impression” of our hospital.
* Learns, monitors, acknowledges, and responds to all alarms and codes calmly and in a systematic, defined manner, following all procedures accurately and according to hospital policy.
* Utilizes the guides for addressing each emergency situation and does so calmly and expediently.
* Understands the urgency and importance of their role in all emergent situations.
* Documents all code calls and emergency calls noting timing and all actions taken and occurring during the event.
* Responds to emergency calls from the elevators, the parking lot, life safety equipment, and others

What Does A PBX Operator Do At Ascension Health

* Receives and relays internal and external calls and provides general information according to protocol.
* Maintains desk directories, on-call list, reference guides and other associated reference materials.
* Operates beeper and paging system to contact personnel and code team.
* Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
* Contribute to Mission effectiveness by promoting the spirit embodied with the Mission Statement: A.
* Service to the poor
* Support the cause of those who lack resources for a reasonable quality of life
* B. Reverence
* Respect and compassion for the dignity and diversity of life
* C. Integrity
* Inspiring trust through personal leadership
* D. Wisdom
* Integrating excellence and stewardship
* E. Creativity
* Courageous Innovation
* F. Dedication
* Affirming hope and joy in our ministry.
* Maintains PBX Desk Reference Guide, Disaster Manual, On Call Notebook, and TDY Telephone.
* May monitors all alarms in the PBX Center, notifies appropriate personnel as required and announces Hospital Phases, drills and tests.
* All other duties as assigned

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PBX Operator Jobs

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PBX Operator Career Paths

PBX Operator
Clerk Case Manager Assistant Director
Administrative Director
8 Yearsyrs
Dispatcher Service Advisor Service Administrator
Administrative Services Manager
7 Yearsyrs
Reservations Agent Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Front Desk Clerk Sales Consultant Personal Banker
Banking Center Manager
5 Yearsyrs
Reservations Agent Office Manager Business Office Manager
Business Office Director
9 Yearsyrs
Front Desk Agent Assistant General Manager Office Manager
Business Office Manager
8 Yearsyrs
Clerk Office Administrator Event Coordinator
Catering Sales Manager
5 Yearsyrs
Office Manager Program Coordinator Assistant Director
Center Director
7 Yearsyrs
Office Manager Account Representative Collector
Collections Manager
5 Yearsyrs
Night Auditor Operations Manager Operations Project Manager
Deputy Project Manager
10 Yearsyrs
Technician Network Engineer Lead Network Engineer
Incident Manager
10 Yearsyrs
Service Representative Service Supervisor Manager, Member Services
Member Service Director
6 Yearsyrs
Medical Assistant Office Manager Office Manager Of Human Resources
Office And Operations Manager
6 Yearsyrs
Front Desk Agent Front Office Manager Office Manager
Practice Manager
9 Yearsyrs
Data Entry Clerk Supply Technician Equipment Specialist
Property Management Specialist
7 Yearsyrs
Front Desk Clerk Specialist Service Manager
Service Operations Manager
8 Yearsyrs
Account Representative Senior Account Executive Managing Supervisor
Workforce Manager
7 Yearsyrs
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PBX Operator Demographics

Gender

Female

84.5%

Male

13.3%

Unknown

2.2%
Ethnicity

White

55.3%

Hispanic or Latino

22.7%

Black or African American

12.2%

Asian

5.9%

Unknown

3.9%
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Languages Spoken

Spanish

71.9%

French

6.0%

Arabic

3.0%

Japanese

2.4%

Tagalog

2.4%

Vietnamese

1.8%

Hindi

1.8%

Italian

1.8%

Swedish

1.2%

German

1.2%

Korean

1.2%

Portuguese

0.6%

Chinese

0.6%

Filipino

0.6%

Cantonese

0.6%

Amharic

0.6%

Russian

0.6%

Carrier

0.6%

Mandarin

0.6%

Navajo

0.6%
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PBX Operator Education

Schools

University of Phoenix

19.1%

Delgado Community College

7.4%

Houston Community College

7.4%

College of Southern Nevada

6.7%

Grand Canyon University

6.0%

Liberty University

5.4%

Kaplan University

5.4%

Remington College

4.4%

Miami Dade College

4.0%

San Antonio College

4.0%

American InterContinental University

3.7%

Valencia College

3.4%

Strayer University

3.4%

El Paso Community College

3.0%

Ashford University

3.0%

University of Houston

3.0%

Fresno City College

2.7%

Trident Technical College

2.7%

University of North Texas

2.7%

Saint Louis Community College

2.7%
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Majors

Business

24.6%

Health Care Administration

12.2%

Medical Assisting Services

6.6%

Nursing

6.4%

General Studies

6.0%

Criminal Justice

5.5%

Psychology

4.8%

Hospitality Management

4.4%

Accounting

4.4%

Communication

4.1%

Management

2.4%

Liberal Arts

2.4%

Social Work

2.3%

Education

2.2%

Sociology

2.1%

Nursing Assistants

2.0%

Computer Science

1.9%

Secretarial And Administrative Science

1.9%

Medical Technician

1.9%

Legal Support Services

1.9%
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Degrees

Other

40.2%

Bachelors

25.0%

Associate

17.5%

Certificate

8.5%

Masters

4.5%

Diploma

3.3%

License

0.6%

Doctorate

0.3%
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Top Skills for A PBX Operator

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  1. Phone Calls
  2. Customer Service
  3. Proper Departments
You can check out examples of real life uses of top skills on resumes here:
  • Received and directed incoming phone calls accordingly and diligently to their proper destinations.
  • Provided Excellent Customer Service, Switchboard Operation * General Clerical & Hotel Alarms Monitoring
  • Routed calls in queue to proper departments and hospital rooms with little or no errors.
  • Implemented new ideas to increase Guest Satisfaction along with following all proper procedures of the business.
  • Front Desk Receptionist/PBX Operator/Admissions for a 240 Bed Acute Rehabilitation Hospital.

How Would You Rate Working As a PBX Operator?

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