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Working As a PBX Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $29,000

    Average Salary

What Does A PBX Operator Do At John Q Hammons

* Maintains a professional attitude towards customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel.
* Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner.
* Also, handles all paging and radio communications in a similar manner.
* Assists in filing of folios, registration cards, etc. on a daily basis.
* Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner.
* May supply information to callers and record messages.
* May keep record of calls placed and toll charges.
* May perform clerical duties, such as typing, proofreading, and sorting mail.
* May operate system of bells or buzzers to call individuals in establishment to phone.
* Other duties as assigned

What Does A PBX Operator Do At Omni Hotels

* Answer all incoming phone calls to the resort using the proper protocol, greetings and closings as determined by management.
* Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged correctly and promptly including following up with the guest regarding all concerns when applicable.
* Ability to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various resort personnel.
* Demonstrate current knowledge of all key personnel and departmental functions of the resort.
* Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol.
* Correctly and accurately log all wake-up calls.
* Perform wake-up calls promptly and on time using appropriate greeting as determined by management.
* This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position.
* Other duties will be assigned

What Does A PBX Operator Do At HCA

* Assumes responsibility for the telecommunication processes of the facility to include handling various codes and other emergent type occurrences
* Qualifications
* Three years PBX Operator, communications, or customer service experience in a healthcare setting
* Must be able to read, write, and speak English fluently
* Must be able to work under stress and be emotionally capable of coping with complex and/or changing conditions
* Requires the ability to prioritize, problem solve, make sound decisions, and work on a team.
* Associated topics: bilingual, center, coordinator, professional, service representative, store, technical, technical support, toll

What Does A PBX Operator Do At Texas Health Resources

* Including but not limited to:)
* Answers incoming calls to the hospital switchboard in a timely manner, directing them to the correct location or assisting them with needed numbers.
* Demonstrates exceptional courtesy and customer service skills in all interactions with callers.
* Remembers that the operators are the ones who provide the “first impression” of our hospital.
* Learns, monitors, acknowledges, and responds to all alarms and codes calmly and in a systematic, defined manner, following all procedures accurately and according to hospital policy.
* Utilizes the guides for addressing each emergency situation and does so calmly and expediently.
* Understands the urgency and importance of their role in all emergent situations.
* Documents all code calls and emergency calls noting timing and all actions taken and occurring during the event.
* Responds to emergency calls from the elevators, the parking lot, life safety equipment, and others

What Does A PBX Operator Do At Ascension Health

* Receives and relays internal and external calls and provides general information according to protocol.
* Maintains desk directories, on-call list, reference guides and other associated reference materials.
* Operates beeper and paging system to contact personnel and code team.
* Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
* Contribute to Mission effectiveness by promoting the spirit embodied with the Mission Statement: A.
* Service to the poor
* Support the cause of those who lack resources for a reasonable quality of life
* B. Reverence
* Respect and compassion for the dignity and diversity of life
* C. Integrity
* Inspiring trust through personal leadership
* D. Wisdom
* Integrating excellence and stewardship
* E. Creativity
* Courageous Innovation
* F. Dedication
* Affirming hope and joy in our ministry.
* Maintains PBX Desk Reference Guide, Disaster Manual, On Call Notebook, and TDY Telephone.
* May monitors all alarms in the PBX Center, notifies appropriate personnel as required and announces Hospital Phases, drills and tests.
* All other duties as assigned

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PBX Operator Career Paths

PBX Operator
Front Desk Agent Sales Coordinator Account Executive
Office Manager
5 Yearsyrs
Front Desk Agent Sales Coordinator Executive Assistant
General Manager
6 Yearsyrs
Front Desk Agent Agent Account Executive
Account Manager
5 Yearsyrs
Office Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Assistant General Manager
5 Yearsyrs
Office Assistant Administrator Office Manager
Practice Manager
9 Yearsyrs
Reservations Agent Agent Account Executive
Partner
6 Yearsyrs
Reservations Agent Agent Administrator
Business Office Manager
7 Yearsyrs
Reservations Agent Specialist Customer Service Supervisor
Service Supervisor
5 Yearsyrs
Front Desk Clerk Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Front Desk Clerk Specialist Operation Supervisor
Dispatcher Supervisor
5 Yearsyrs
Front Desk Clerk Machine Operator Foreman
Business Owner
6 Yearsyrs
Secretary Administrator Manager
Co-Owner
6 Yearsyrs
Secretary Legal Secretary Office Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Secretary Consultant General Manager
Chief Executive Officer
8 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Office And Operations Manager
6 Yearsyrs
Certified Nursing Assistant Registered Nurse Registered Nurse Supervisor
Administrative Supervisor
5 Yearsyrs
Certified Nursing Assistant Patient Care Coordinator Front Office Manager
Catering Sales Manager
5 Yearsyrs
Night Auditor Call Center Representative Patient Service Representative
Supervisor, Patient Access
6 Yearsyrs
Customer Care Representative Customer Account Executive Lead Customer Service Representative
Lead Dispatch
5 Yearsyrs
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Average Length of Employment
CBX Operator 3.3 years
Service Operator 3.1 years
Telephone Operator 3.1 years
PBX Operator 3.0 years
Operator 2.9 years
Bilingual Operator 2.4 years
Exchange Operator 2.3 years
Call Out Operator 1.8 years
Phone Operator 1.8 years
Top Careers Before PBX Operator
Cashier 15.3%
Receptionist 10.9%
Secretary 2.9%
Clerk 2.4%
Internship 2.4%
Supervisor 2.3%
Hostess 2.2%
Server 2.0%
Manager 1.9%
Top Careers After PBX Operator
Cashier 11.6%
Receptionist 10.8%
Secretary 2.4%
Server 2.2%
Supervisor 2.2%
Clerk 2.1%

Do you work as a PBX Operator?

Average Yearly Salary
$29,000
Show Salaries
$25,000
Min 10%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$34,000
Max 90%
Best Paying Company
Providence Health & Services
Highest Paying City
Newark, NJ
Highest Paying State
New York
Avg Experience Level
2.8 years
How much does a PBX Operator make at top companies?
The national average salary for a PBX Operator in the United States is $29,382 per year or $14 per hour. Those in the bottom 10 percent make under $25,000 a year, and the top 10 percent make over $34,000.

Top Skills for A PBX Operator

  1. Phone Calls
  2. Telephone Switchboard
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Received and directed incoming phone calls accordingly and diligently to their proper destinations.
  • Managed the telephone switchboard operations and participated as a communicator for the hotel during fire drills and actual emergency situations.
  • Provided outstanding customer service within a hospitality business setting and completed daily given business task.
  • Managed all guest requests and offered suggestions to resolve any issues to ensure complete guest satisfaction.
  • Communicated patrons to proper departments for best customer satisfaction.

Rank:

Average Salary:

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Top 10 Best States for PBX Operators

  1. New York
  2. New Mexico
  3. Alaska
  4. Texas
  5. Pennsylvania
  6. Iowa
  7. Oklahoma
  8. Wyoming
  9. Maine
  10. Arizona
  • (219 jobs)
  • (25 jobs)
  • (7 jobs)
  • (272 jobs)
  • (119 jobs)
  • (55 jobs)
  • (33 jobs)
  • (10 jobs)
  • (13 jobs)
  • (54 jobs)

PBX Operator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 8,278 PBX Operator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch PBX Operator Resume

View Resume Examples

PBX Operator Demographics

Gender

Female

74.2%

Male

13.1%

Unknown

12.7%
Ethnicity

White

55.2%

Hispanic or Latino

23.3%

Black or African American

12.4%

Asian

5.5%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

73.1%

French

6.7%

Japanese

2.4%

Tagalog

2.0%

Arabic

2.0%

Portuguese

1.7%

German

1.7%

Vietnamese

1.3%

Italian

1.3%

Swedish

1.0%

Cantonese

1.0%

Mandarin

1.0%

Hindi

1.0%

Chinese

0.7%

Filipino

0.7%

Russian

0.7%

Korean

0.7%

Bosnian

0.3%

Amharic

0.3%

Carrier

0.3%
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PBX Operator Education

Schools

University of Phoenix

21.6%

Miami Dade College

7.8%

College of Southern Nevada

7.5%

Houston Community College

7.4%

Delgado Community College

5.3%

Valencia College

4.6%

Kaplan University

4.3%

The Academy

4.1%

Remington College

3.4%

Grand Canyon University

3.4%

Liberty University

3.4%

San Antonio College

3.4%

University of Nevada - Las Vegas

3.3%

Ashford University

3.3%

University of Houston

3.1%

Strayer University

3.1%

University of Central Florida

3.0%

Florida International University

2.7%

Everest Institute

2.7%

American InterContinental University

2.7%
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Majors

Business

24.1%

Health Care Administration

12.2%

Medical Assisting Services

8.9%

Nursing

6.4%

General Studies

5.9%

Criminal Justice

5.2%

Psychology

5.1%

Hospitality Management

4.5%

Accounting

4.1%

Communication

3.4%

Education

2.5%

Management

2.3%

Liberal Arts

2.3%

Computer Science

2.1%

Medical Technician

2.1%

Social Work

1.9%

Legal Support Services

1.9%

Secretarial And Administrative Science

1.7%

General Education, Specific Areas

1.7%

English

1.7%
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Degrees

Other

40.2%

Bachelors

23.4%

Associate

18.3%

Certificate

8.7%

Diploma

4.3%

Masters

4.0%

License

0.8%

Doctorate

0.3%
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Updated May 19, 2020