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Become A PBX Operator

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Working As A PBX Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $31,860

    Average Salary

What Does A PBX Operator Do At Seton Medical Center Harker Heights

* Answer multiple incoming telephone lines.
* Obtain necessary information and transfer calls to correct extensions.
* Provide information to callers as appropriate.
* Perform overhead paging.
* Monitor all alarms located in PBX and notifies appropriate personnel as required.
* Correct and update posted information as needed.
* Assist with the maintenance of directories on-call list, etc.
* Accurately utilize the features of the PBX consoles, headsets, telephones and other related equipment.
* Assist with maintaining cleanliness, safety and security of the PBX area.
* Maintain confidentiality, security and integrity of patient and organizational data.
* Ensure release of information is consistent with all privacy policies

What Does A PBX Operator Do At John Q Hammons

* Maintains a professional attitude toward customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel.
* Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner.
* Also, handles all paging and radio communications in a similar manner.
* Assists in filing of folios, registration cards, etc. on a daily basis.
* Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner.
* May supply information to callers and record messages.
* May keep record of calls placed and toll charges.
* May perform clerical duties, such as typing, proofreading, and sorting mail.
* May operate system of bells or buzzers to call individuals in establishment to phone.
* Other duties as assigned

What Does A PBX Operator Do At HCA, Hospital Corporation of America

* The Concierge/PBX Operator is responsible for ensuring that all visitors (patient, family, physician) are greeted either in person or on the telephone in a respectful, friendly and prompt manner.
* The position provides information about patient’s location, answers questions about the facility, provides maps and directions to visitors.
* The position efficiently and courteously processes all incoming, outgoing and internal hospital calls received at the PBX panel, and answers questions about the hospital.
* Upon request, the Concierge/PBX initiates pages for physicians and authorized staff.
* This position will assist ER and Admitting Registration staff with inpatient/OBS admits as needed

What Does A PBX Operator Do At Ascension Health

* Receives and relays internal and external calls and provides general information according to protocol.
* Maintains desk directories, on-call list, reference guides and other associated reference materials.
* Operates beeper and paging system to contact personnel and code team.
* Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.
* Contribute to Mission effectiveness by promoting the spirit embodied with the Mission Statement: A.
* Service to the poor
* Support the cause of those who lack resources for a reasonable quality of life
* B. Reverence
* Respect and compassion for the dignity and diversity of life
* C. Integrity
* Inspiring trust through personal leadership
* D. Wisdom
* Integrating excellence and stewardship
* E. Creativity
* Courageous Innovation
* F. Dedication
* Affirming hope and joy in our ministry.
* Maintains PBX Desk Reference Guide, Disaster Manual, On Call Notebook, and TDY Telephone.
* May monitors all alarms in the PBX Center, notifies appropriate personnel as required and announces Hospital Phases, drills and tests.
* All other duties as assigned

What Does A PBX Operator Do At Hard Rock Hotel and Casino

* In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
* Attend required training sessions offered by the Hard Rock.
* Perform the duties described in compliance with local laws and regulations.
* Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
* Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
* Consult Internal Control Procedures and Policy Manuals for guidance.
* Report illegal activity to Security or the appropriate levels of Management

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PBX Operator Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Arabic

  • Japanese

  • Tagalog

  • Hindi

  • Italian

  • Swedish

  • Vietnamese

  • German

  • Korean

  • Portuguese

  • Chinese

  • Filipino

  • Amharic

  • Russian

  • Carrier

  • Mandarin

  • Navajo

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PBX Operator Education

PBX Operator

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Top Skills for A PBX Operator


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Top PBX Operator Skills

  1. Telephone Switchboard
  2. Customer Service Skills
  3. Proper Departments
You can check out examples of real life uses of top skills on resumes here:
  • Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
  • Provided excellent customer service skills.
  • Routed calls in queue to proper departments and hospital rooms with little or no errors.
  • Processed internal and external telephone calls for the facility.
  • Assist front desk agents in correctly handling reservation issues.

Top PBX Operator Employers

PBX Operator Videos

PBX Operator Console


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