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Pbx operator part time jobs

- 21 jobs
  • PBX Operator - PBX

    Kettering Health Network 4.7company rating

    Kettering, OH

    Job Details Kettering Health Main Campus | Kettering | Part-Time | Second Shift Responsibilities & Requirements Job Responsibilities: Answer and complete telephone, pager and other communications efficiently Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates. Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills. Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff. Must be available to work varied shifts (1st, 2nd, 3rd on occasion). Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned. Job Requirements: High school diploma or equivalent required. A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Preferred Qualifications Skills: Strong communication and listening skills. Excellent customer service. Attention to detail, with the ability to follow verbal or written directions precisely. Skilled in computer operations with the ability to work with multiple computer software programs. Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills. Ability to problem-solve and work independently. Ability to handle calls with emergent situations that may be sensitive or challenging in nature with efficiency and discretion. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
    $28k-33k yearly est. Auto-Apply 6d ago
  • PBX Operator - PBX

    Kettering Medical Center Network 3.5company rating

    Kettering, OH

    Job Details Kettering Health Main Campus | Kettering | Part-Time | Second Shift Responsibilities & Requirements Job Responsibilities: * Answer and complete telephone, pager and other communications efficiently * Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates. * Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills. * Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff. * Must be available to work varied shifts (1st, 2nd, 3rd on occasion). * Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned. Job Requirements: * High school diploma or equivalent required. * A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Preferred Qualifications Skills: * Strong communication and listening skills. * Excellent customer service. * Attention to detail, with the ability to follow verbal or written directions precisely. * Skilled in computer operations with the ability to work with multiple computer software programs. * Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills. * Ability to problem-solve and work independently. * Ability to handle calls with emergent situations that may be sensitive or challenging in nature with efficiency and discretion. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
    $24k-28k yearly est. Auto-Apply 7d ago
  • Telephone Operator 2 - 499926

    Utoledo Current Employee

    Toledo, OH

    Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 2 Start Time: 3PM End Time: 11PM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
    $29k-36k yearly est. 60d+ ago
  • Telephone Operator 2

    University of Toledo 4.0company rating

    Toledo, OH

    Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Shift: 2 Start Time: 3PM End Time: 11PM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus. Advertised: 01 Oct 2025 Eastern Daylight Time Applications close:
    $30k-35k yearly est. 60d+ ago
  • CALL CENTER OPERATOR

    Morrison Healthcare 4.6company rating

    Cleveland, OH

    Job Description We have several openings for a part-time CALL CENTER OPERATOR position. Note: online applications accepted only. Schedule: Part-time with potential to grow into a Full-Time position. SHIFTS: 11:30-7:30pm, 12-8pm, 1-7:30pm and 3:30-7:30pm Requirement: Some call center/food service experience Pay Range: $17.00 per hour to $19.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Food! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Summary: Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions. Essential Duties and Responsibilities: Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals. Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate. Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met. Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures. Complies with federal, state and local health and sanitation regulations and department sanitation procedures. Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply. Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines. Performs other duties as assigned. BENEFITS FOR OUR TEAM MEMBERS Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
    $17-19 hourly 4d ago
  • Telecomunications Operator - St. Elizabeth Youngstown Hospital

    Mercy Health 4.4company rating

    Youngstown, OH

    Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 24 Work Shift: All Work Shifts (United States of America) Telecommunications Operator - St. Elizabeth Youngstown Hospital Shift/Schedule: Part Time - Scheduled for 24 Weekly Hours Shift Times - Rotating Weekends & Holidays - As Required Summary of Primary Function/General Purpose of Position: Serve as hospital's telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner. Essential Functions: Operates computerized telephone console to assure efficient communications; Determines the reason for the customer's contact (both internal and external)and facilitates communications answering calls promptly and forwarding calls to appropriate locations. Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards. Monitor, assign and replace pagers for staff. Perform a broad scope of technical operations of the telecommunications system including: Coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, Maintain all paging equipment and emergency radios, and Maintain physician log sheets and daily emergency activity log book Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols. Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary. Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal. Act as an answering service for several departments by locating and paging personnel. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education/Work Experience High School Diploma/GED (Required) One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Telecommunications - St. Elizabeth It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
    $27k-33k yearly est. Auto-Apply 13d ago
  • Full-time Operator I (Parks)

    City of Beavercreek

    Beavercreek, OH

    GENERAL NATURE OF WORK: This position performs semi-skilled work in the Parks, Recreation, and Culture division. An employee in this class is responsible for performing various tasks associated with the maintenance of streets, traffic, parks, cemeteries, buildings, and vehicles in the City. Duties are performed under the direction of the appropriate Section Leader and/or designee. EQUIPMENT & JOB LOCATION: This position requires thorough knowledge of equipment operation, including pickup trucks, dump trucks, snowplows, front-end loaders, backhoes, street sweepers, mowers, small power tools, crack sealers, curb machines, jack hammers, utility vehicles, tractors, bobcats, forklifts, sign trucks, signal trucks, bucket trucks, paint machines, hand stripers, safety equipment, and a variety of hand and garden tools. The primary work site is the Municipal Maintenance Facility, City-owned facilities and grounds, and any roadways within the City limits of Beavercreek. ESSENTIAL FUNCTIONS - EXAMPLES OF DUTIES: Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in all positions in this class. Operates a variety of vehicles, machines, and equipment appropriate to job-related tasks. Performs routine maintenance and repairs related to streets, traffic, parks, cemeteries, and facilities. Performs various street maintenance tasks, including street maintenance, drainage, concrete work, snow plowing, utility locating, traffic signal system maintenance, street lighting system maintenance, traffic sign maintenance, and roadway marking and paint maintenance. Performs various grounds maintenance tasks, including mowing, trimming, pruning, aerating, fertilizing, pest control, leaf removal, tree removal and cleanup, and maintaining athletic fields and landscape beds. Sets up work zones and road closures. Removes trash from roadways and other City-owned properties. Assembles, installs, and maintains playground equipment. Cleans and maintains City facilities and empties trash receptacles. Maintains fencing and roofs as necessary. Orders materials and maintains related records. Keeps proper records and work orders for all job-related assignments. Sets up and tears down items needed for special events and community festivals. Repairs and maintains all necessary tools and equipment. Directs the activities of part-time, seasonal, and volunteer personnel. Demonstrates regular and predictable attendance. Performs other duties as assigned, including work in other City divisions as necessary. ADDITIONAL EXAMPLES OF WORK PERFORMED: Assists in storm clean up. Responds to comments and complaints in a professional manner. DESIRABLE KNOWLEDGE, SKILLS, AND ABILITIES: General knowledge of the operations and maintenance of job-related vehicles, machinery, tools, and equipment. General knowledge of the occupational hazards and corresponding safety precautions necessary for the safe performance of assigned duties. Ability to drive a truck, with or without a trailer. Ability to understand and communicate instructions, both oral and written. Ability to read and understand basic written instructions, material and equipment labels, and hazard and warning notices. Ability to read and interpret maps. Ability to work in confined spaces. Ability to establish a safe work zone. Knowledge of basic math. Ability to complete basic reports and checklists. Ability to work under the direction of the Assistant Superintendent, Section Leader, Operator III, and Operator II. Ability to establish and maintain an effective working relationship with City officials, other City employees, and the general public. DESIRABLE TRAINING AND EXPERIENCE: High school diploma or equivalent supplemented by some experience in routine maintenance, or any combination of training and experience which provides the desired knowledge, skills, and abilities. Ability to meet Operator I core training requirements in relevant division within specified timeline per the City of Beavercreek Training and Reclassification Policy and Training Matrix. NECESSARY SPECIAL REQUIREMENTS: Must maintain a valid Ohio Driver License. Must maintain a valid Ohio Class ‘A' Commercial Driver License with airbrake and tanker endorsements. This license must be obtained within three (3) months of hire date. Ability to work other than normal working hours and to work various shifts as necessary. Must be in good physical condition, i.e., able to pass all required physical exams and drug testing as required by the State of Ohio and/or City of Beavercreek. Ability to grasp, lift, and maneuver hand tools, power tools, equipment, and materials of various weights and sizes, in a manner which is safe and effective in the performance of work. Ability to perform physical functions, including lifting objects, equipment, furniture, supplies, and materials (weighing up to 50 pounds). Ability to climb, bend, balance, and traverse rough ground, including under varied weather conditions. Ability to perform heavy manual labor for an extended period of time in all conditions. The position will be open until filled, with the first review of applications on January 5, 2026. The City of Beavercreek requires a pre-employment drug test and physical. EOE-M/F/D/V Drug-Free Workplace.
    $29k-42k yearly est. 1d ago
  • Telecomunications Operator - St. Elizabeth Youngstown Hospital

    Bon Secours Mercy Health 4.8company rating

    Youngstown, OH

    Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 24 Work Shift: All Work Shifts (United States of America) Telecommunications Operator - St. Elizabeth Youngstown Hospital Shift/Schedule: Part Time - Scheduled for 24 Weekly Hours Shift Times - Rotating Weekends & Holidays - As Required Summary of Primary Function/General Purpose of Position: Serve as hospital's telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner. Essential Functions: Operates computerized telephone console to assure efficient communications; Determines the reason for the customer's contact (both internal and external)and facilitates communications answering calls promptly and forwarding calls to appropriate locations. Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards. Monitor, assign and replace pagers for staff. Perform a broad scope of technical operations of the telecommunications system including: Coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, Maintain all paging equipment and emergency radios, and Maintain physician log sheets and daily emergency activity log book Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols. Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary. Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal. Act as an answering service for several departments by locating and paging personnel. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education/Work Experience High School Diploma/GED (Required) One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred) Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Telecommunications - St. Elizabeth It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
    $26k-34k yearly est. 12d ago
  • Communications Center Operators

    Genric

    Marysville, OH

    Genric has been providing professional security services throughout the world since 1994. Competitive prices, premium standards, and exceptional customer service are secured when you work with us. Over 25 years Genric has learned that great service begins and ends with experienced and friendly professionals. We believe that our employees are the best in the business and have complete and total confidence in our ability to deliver premium security services. Genric aims to exceed customer expectations with the highest standards of service. We support clients in some of the most challenging parts of the world with a full inventory of professional security services enabling them to focus on their own business and expansion activities. Security is our business. Job Skills / Requirements Patrol Protect Secure, Inc. (PPS) is a commonly-owned group of security companies with a disciplined focus on customer service, responsiveness, and employee care. PPS is searching for quality candidates for the following positions: Communications Center Operators - 24/7 Camera Surveillance Monitoring Location: Marysville, OH Pay: $20/hour Shifts: Part-time/2nd Shift/Thursday & Friday Part-time/As needed - All shifts needed (24/7/365 operations) **Must have CCTV/Dispatch Experience** Position Overview As a Communications Center Operator, you'll serve at the heart of security operations, continuously monitoring live video feeds across various sites-such as dispensaries and parking lots - and coordinating real-time responses to a range of security threats. Your vigilant oversight supports on-site guards, mitigates risks, and ensures timely incident communication. Key Responsibilities Surveillance & Threat Detection Monitor CCTV and alarm systems around the clock to identify theft, trespassing, property damage, medical emergencies, or other risks. Your vigilant observations act as a visual deterrent and help minimize response time and damage. Real-Time Support & Communication Relay critical, actionable information to on-site guards, enabling fast response and informed action. Establish immediate communication with law enforcement using non-emergency channels (not 911) and always inform the on-call supervisor during incidents. Incident Reporting & Documentation Create and submit detailed incident reports; operators document events observed on monitors, while on-site guards also report incidents. Guard Time Tracking Log guard hours in a spreadsheet as a backup for payroll-making sure each entry includes correct guard name, site, and date. Obtain confirmation to serve as an official receipt. Use this data to identify and address gaps in site coverage. Operational Role & Coordination Function as the communication hub, managing multi-channel systems like radios, phones, and computer logs. Qualifications High school diploma or equivalent Prior experience in security monitoring or dispatch roles preferred (e.g., control room operator, law enforcement, SOC monitoring) Strong multitasking ability, decisive under pressure with excellent written and verbal communication skills. Detail-oriented-especially with incident documentation and time tracking. #OTH Education Requirements (All) High School Diploma or equivalent Additional Information / Benefits The following benefits are offered to Full-time Genric employees (working 30+ hours per week) after 90 days of employment: Health insurance Dental insurance Vision insurance Genric offers the following to our Full-time employees after one year of employment: Vacation time 401k This job reports to the Operations Manager This is a Part-Time position
    $20 hourly 56d ago
  • Operations Staff - Jacobs Pavilion

    AEG Worldwide 4.6company rating

    Cleveland, OH

    Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! A Brief Overview The Site Operations Staff will assist with the site build including signage install, fencing, site work, etc. Additionally, this position will assist with keeping the grounds safe and clean throughout the festival and fix any issues that may arise. What you will do Assist with the site build and load out, breakdown and return of assets including signage install, fencing, supply distribution, site work, flooring, tents, electric, power, etc. Assist with keeping grounds safe and clean throughout the festival by doing detailed site walks and fixing any issues that arise regarding construction, power, lighting, equipment, etc. Monitor, track, and fill vehicles, carts, machinery with fuel as needed. May be stationed at designated areas throughout site as needed. Assist with power needs, collection of debris including sticks, limbs trees, etc, and coordination and distribution of water throughout the site. May liaison with appropriate department or vendor to accomplish installations or retrieve assets and equipment to accomplish tasks. May assist with ticket and token collection of recreational areas. Education Qualifications High School Diploma or its equivalency Experience Qualifications 0-2 years Experience working in festivals or event production. Skills and Abilities Heavy equipment and OSHA certifications preferred. Excellent interpersonal, communication, and problem-solving skills. Ability to maintain effective working relationships. Ability to multi-task in a fast-paced environment. Able to stand for extended periods of time. Ability to lift, push, pull and move moderately heavy objects up to 25 lbs. Available to work nights, weekends, and holidays. Qualifications (ALL) High School Diploma or its equivalency 0-2 years Experience working in festivals or event production. Heavy equipment and OSHA certifications preferred. Excellent interpersonal, communication, and problem-solving skills. Ability to maintain effective working relationships. Ability to multi-task in a fast-paced environment. Able to stand for extended periods of time. Ability to lift, push, pull and move moderately heavy objects up to 25 lbs. Available to work nights, weekends, and holidays. Payscale: $15 - $17.5 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: Part-time: This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
    $15-17.5 hourly Auto-Apply 60d+ ago
  • Dip Operator (5th shift)

    Precision Castparts Corporation 4.2company rating

    Mentor, OH

    Company Profile With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth. In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp. Job Description 5th shift Dip Operator Title: Dip Operator Status: Hourly Shift: 5th, 6pm - 6am Reports To: Reports directly to Ceramic Area Manager. Location: Mentor/Painesville Positions Available: 2 Education: A high school diploma or equivalent is preferred, and may be substituted by experience. Personal Characteristics: Able to meet deadlines and be accountable for quality/ quantity. Able to work flexible hours with a history of dependability as demonstrated with strong attendance record. Comfortable using a team approach to problem solving. Have strong sense of urgency. Individual must be a motivated self-starter with the ability to work independently. Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, clients, co-workers and supervisors. Work Experience: Minimum of 1 year experience as an operator in a manufacturing environment. Previous casting experience is a plus. Must have experience with misc. hand tools, tables, racks, boxes, safety guidelines, feeds, grinders, inspection tools, etc. Responsibility: Perform all aspects of running the robotic shell building system, including accessing of the computer system to verify correct equipment operation and perform all aspects of the hand dipping system. Skills: * Able to meet deadlines and be accountable for quality/quantity. * Able to work flexible hours with a history of dependability & strong attendance. * Comfortable using a team approach to problem solving. * Individual must be a motivated self-starter with the ability to work independently. * Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, clients, co-workers and supervisors. Specific Duties: * Handle hazardous waste in accordance with the Material Safety Data Sheet (MSDS) and company policy. * Generate and analyze system reports. * Identify molds, dip and sand, place molds in dehumidification room recording part number, time and quantity in log. * Wash wax clusters and place on conveyor lines after inspection. * Perform ceramic slurry testing as required. * Mix ceramic slurries from supplied formula, clean sand beds and slurry tanks, maintain adequate supply levels. * Meet the specific requirements of the efficiency standards. Record all work performed, proper utilizing of operational codes and correct current work time. * Keep work area clean, orderly, and in safe condition, following all safety rules. * Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, clients, co-workers and supervisors. * Perform additional duties as designated by the supervisor. * Scheduling and excel experience are a bonus * Any and all additional responsibilities as required or assigned. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.
    $35k-46k yearly est. 9d ago
  • CALL CENTER OPERATOR

    Compass Group USA Inc. 4.2company rating

    Mayfield Heights, OH

    Morrison Healthcare * We have several openings for a part-time CALL CENTER OPERATOR position. * Location: Cleveland Clinic - Hillcrest - 6780 Mayfield Road, Mayfield Heights, OH 44124. Note: online applications accepted only. * Schedule: Part-time with potential to grow into a Full-Time position. SHIFTS: 11:30-7:30pm, 12-8pm, 1-7:30pm and 3:30-7:30pm * Requirement: Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Food! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Summary: Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions. Essential Duties and Responsibilities: * Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals. * Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. * Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate. * Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. * Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met. * Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures. * Complies with federal, state and local health and sanitation regulations and department sanitation procedures. * Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply. * Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines. * Performs other duties as assigned. BENEFITS FOR OUR TEAM MEMBERS * Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program * Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
    $17-19 hourly 60d+ ago
  • Telephone Operator 2 - 499449

    Utoledo Current Employee

    Toledo, OH

    Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 1 Start Time: 3AM End Time: 11AM Posted Salary: Starting hourly wage is $16.81, with regularly scheduled increases Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Understanding of medical terminology strongly preferred. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system. Intellidesk or other call center software applications preferred. Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
    $16.8 hourly 60d+ ago
  • Telephone Operator 2 - 499926

    University of Toledo 4.0company rating

    Toledo, OH

    Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 2 Start Time: 3PM End Time: 11PM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
    $30k-35k yearly est. 60d+ ago
  • Telecomunications Operator - St. Elizabeth Youngstown Hospital

    Bon Secours Mercy Health 4.8company rating

    Youngstown, OH

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Telecommunications Operator - St. Elizabeth Youngstown Hospital Shift/Schedule: * Part Time - Scheduled for 24 Weekly Hours * Shift Times - Rotating * Weekends & Holidays - As Required Summary of Primary Function/General Purpose of Position: Serve as hospital's telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner. Essential Functions: * Operates computerized telephone console to assure efficient communications; Determines the reason for the customer's contact (both internal and external)and facilitates communications answering calls promptly and forwarding calls to appropriate locations. * Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards. * Monitor, assign and replace pagers for staff. * Perform a broad scope of technical operations of the telecommunications system including: Coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, Maintain all paging equipment and emergency radios, and Maintain physician log sheets and daily emergency activity log book * Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols. * Record and monitor emergency situations, including: fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly to established protocols. Notify local police and/or fire when necessary. * Summons/dispatch/page all necessary personnel in an emergency situations. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal. * Act as an answering service for several departments by locating and paging personnel. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education/Work Experience * High School Diploma/GED (Required) * One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred) As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************
    $26k-34k yearly est. 11d ago
  • Call Center Operator - PBX

    Kettering Health Network 4.7company rating

    Kettering, OH

    Job Details Kettering Health Main Campus | Kettering | Part-Time | Third Shift Responsibilities & Requirements Job Responsibilities: Answer and complete telephone, pager and other communications efficiently Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates. Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills. Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff. Ensures accurate and timely communication and follow-up to providers for KHMG answering service calls. Must be available to work varied shifts (1st, 2nd, 3rd on occasion). Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned. Job Requirements: High school diploma or equivalent required. A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Preferred Qualifications Skills: Strong spoken and written communication. Strong listening skills. Excellent customer service. Attention to detail, with the ability to follow verbal or written directions precisely. These include call transfer, code, and provider paging protocols and call scripting. Skilled in computer operations with the ability to work with multiple computer software programs. Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills. Ability to problem-solve and work independently. Ability to handle, monitor, and follow up on calls with emergent situations related to patient care that may be challenging in nature with efficiency. Ability to use discretion and good judgement when receiving sensitive HIPAA related information from callers. New Hire/Annual Competencies How does an employee demonstrate they are able to perform key job functions? Able to effectively navigate diverse caller requests with little to no assistance from colleagues in most situations. Handles calls in a timely manner. Launches emergency clinical and disaster codes within a timely manner. Facilitates ongoing timely communication with providers and other staff with necessary information to complete duties. Properly follows established protocols and call scripting for call transfer, codes, and provider paging. Appropriately follows department expectations for time spent in and out of the queue. List 3-5 items that will be used to audit performance both during orientation, and then annually. Live and recorded call monitoring Messages sent to staff through Amion and Epic HealthStream assessments Call QA scoresheets 1 on 1 meetings Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
    $33k-42k yearly est. Auto-Apply 6d ago
  • Call Center Operator - PBX

    Kettering Medical Center Network 3.5company rating

    Kettering, OH

    Job Details Kettering Health Main Campus | Kettering | Part-Time | Third Shift Responsibilities & Requirements Job Responsibilities: * Answer and complete telephone, pager and other communications efficiently * Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates. * Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills. * Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff. * Ensures accurate and timely communication and follow-up to providers for KHMG answering service calls. * Must be available to work varied shifts (1st, 2nd, 3rd on occasion). * Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned. Job Requirements: * High school diploma or equivalent required. * A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Preferred Qualifications Skills: * Strong spoken and written communication. * Strong listening skills. * Excellent customer service. * Attention to detail, with the ability to follow verbal or written directions precisely. These include call transfer, code, and provider paging protocols and call scripting. * Skilled in computer operations with the ability to work with multiple computer software programs. * Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills. * Ability to problem-solve and work independently. * Ability to handle, monitor, and follow up on calls with emergent situations related to patient care that may be challenging in nature with efficiency. * Ability to use discretion and good judgement when receiving sensitive HIPAA related information from callers. New Hire/Annual Competencies * How does an employee demonstrate they are able to perform key job functions? * Able to effectively navigate diverse caller requests with little to no assistance from colleagues in most situations. * Handles calls in a timely manner. * Launches emergency clinical and disaster codes within a timely manner. * Facilitates ongoing timely communication with providers and other staff with necessary information to complete duties. * Properly follows established protocols and call scripting for call transfer, codes, and provider paging. * Appropriately follows department expectations for time spent in and out of the queue. List 3-5 items that will be used to audit performance both during orientation, and then annually. * Live and recorded call monitoring * Messages sent to staff through Amion and Epic * HealthStream assessments * Call QA scoresheets * 1 on 1 meetings Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
    $24k-30k yearly est. Auto-Apply 7d ago
  • Call Center Operator

    Compass Group Careers 4.2company rating

    Mayfield Heights, OH

    We have several openings for a part-time CALL CENTER OPERATOR position. Note: online applications accepted only. Schedule: Part-time with potential to grow into a Full-Time position. SHIFTS: 11:30-7:30pm, 12-8pm, 1-7:30pm and 3:30-7:30pm Requirement: Some call center/food service experience Pay Range: $17.00 per hour to $19.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Food! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Summary: Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions. Essential Duties and Responsibilities: Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals. Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Responsive to patient’s needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate. Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Interacts with nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met. Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures. Complies with federal, state and local health and sanitation regulations and department sanitation procedures. Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply. Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines. Performs other duties as assigned. BENEFITS FOR OUR TEAM MEMBERS Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
    $17-19 hourly 60d+ ago
  • Telephone Operator 2 - 499800

    University of Toledo 4.0company rating

    Toledo, OH

    Title: Telephone Operator 2 Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 2 Start Time: 7PM End Time: 3AM Posted Salary: 16.81 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: Under general supervision by the Supervisor, provides assistance and information to consumers, business associates, patients, attending and resident physicians, non-UTMC physicians/offices, hospital staff, and the general public in response to requests and inquiries received by telephone. Directs customer to internal and external resources. Provides assistance in resolving minor problems and questions by providing information as necessary to assure consistent customer satisfaction. Exhibits exemplary customer service. Presents a professional demeanor at all times, includes adherence to professional dress code. Serve as an ambassador of University of Toledo in the community, demonstrating the institution's values, services and mission. Minimum Qualifications: High school diploma or GED required. Understanding of medical terminology strongly preferred. Acceptable level of experience in directly handling/diffusing emotion of aggravated callers and assisting such in a professional, calm manner. Experience with MS Office Applications and Star. One (1) courses or three (3) mos. experience in operating a switchboard system or automated call distribution system required. Intellidesk or other call center software applications preferred. Willingness to comply fully with all organizational and departmental policies and procedures. Minimum typing speed of 32 WPM. Knowledge of commonly-used training concepts, practices, and procedures required. Maintain a positive and professional demeanor at all times. Flexibility to attend seminars and other educational training forums at other locations. Communication and other required skills: Communicate effectively both verbally and in writing. Excellent public relations skills. Satisfactory participation in an acceptable, formal customer service training program within six months of hire. Computer keyboard & data entry experience. Ability to handle sensitive inquiries and contacts. Ability to learn TDY/TDD phone line. Ability to self-empower; to make decisions to assist callers with healthcare and other needs as they relate to the University of Toledo Medical Center. Ability to deal with stressful emergency situations. Preferred Qualifications: Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
    $30k-35k yearly est. 60d+ ago
  • CALL CENTER OPERATOR

    Compass Group, North America 4.2company rating

    Mayfield Heights, OH

    Morrison Healthcare + We have several openings for a part-time **CALL CENTER OPERATOR** position. + **Location** : Cleveland Clinic - Hillcrest - 6780 Mayfield Road, Mayfield Heights, OH 44124. _Note: online applications accepted only._ + **Schedule** : Part-time with potential to grow into a Full-Time position. **SHIFTS: 11:30-7:30pm, 12-8pm, 1-7:30pm and 3:30-7:30pm** + **Requirement** : Some call center/food service experience + **Pay Range:** $17.00 per hour to $19.00 per hour. **Make a difference in the lives of people, your community, and yourself.** Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. **Take a look for yourself at the Power of Food (***************************************************** !** Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. **Job Summary** **Summary:** Responsible for securing patient meal selections and special requests and needs via telephone or face to face interactions. **Essential Duties and Responsibilities:** + Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals. + Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. + Responsive to patient's needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate. + Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. + Interacts with nursing to ensure patients' diet prescriptions are accurate, and patients' food needs are met. + Adheres to facility confidentiality and patient's rights policy as outlined in the facility's HIPAA policies and procedures. + Complies with federal, state and local health and sanitation regulations and department sanitation procedures. + Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply. + Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines. + Performs other duties as assigned. **BENEFITS FOR OUR TEAM MEMBERS** + **Full-time and part-time positions** are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program + **Full-time positions also offer** the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) _Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ _click here (******************************************************************************************************* _for paid time off benefits information._ Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
    $17-19 hourly 60d+ ago

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