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Pbx operator skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical pbx operator skills. We ranked the top skills for pbx operators based on the percentage of resumes they appeared on. For example, 20.6% of pbx operator resumes contained customer service as a skill. Continue reading to find out what skills a pbx operator needs to be successful in the workplace.

15 pbx operator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how pbx operators use customer service:

Provided outstanding customer service within a hospitality business setting and completed daily given business task.
Position requires extensive knowledge of hotel operations, superior customer service and problem-solving skills.

2. Patients

Here's how pbx operators use patients:

Initiated hospital codes for safety and demonstrated effective verbal communication while directing incoming calls from patients and physicians.
Processed incoming patients profile information and medical insurance information into database readying patients for arrival and departure.

3. Emergency Codes

Here's how pbx operators use emergency codes:

Monitored fire and security alarms, radio dispatched engineering and security and communicated all emergency codes using overhead paging system.
Called all emergency codes and directed security officers to needed areas.

4. Reservations

Here's how pbx operators use reservations:

Processed reservations and administered group and corporate accounts while maintaining daily alarms and reminders for guests.
Worked directly with customers to provide reservations assistance to include problem customers with reservations issues.

5. Front Desk

Here's how pbx operators use front desk:

Represented a role model attitude for front desk agents while organizing and maintaining mandatory Hilton training initiatives.
Front Desk Receptionist/PBX Operator/Admissions for a 240 Bed Acute Rehabilitation Hospital.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how pbx operators use phone calls:

Route emergency calls as appropriate Page individuals to inform them of telephone calls using paging and interoffice communication equipment.
Answer all incoming telephone calls promptly, professionally and courteously, perform paging announcements and dispatch security when necessary.

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7. Emergency Situations

Here's how pbx operators use emergency situations:

Managed the telephone switchboard operations and participated as a communicator for the hotel during fire drills and actual emergency situations.
Maintained radio communications between engineering, security, ERT and MOD in non-emergency and emergency situations.calls for service.

8. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how pbx operators use telephone calls:

Provided caller with medical instructions as needed by answering non-emergency telephone calls for assistance and refers to appropriate department.
Facilitate telephone communications including, managing all telephone calls and using other integrated PC based systems.

9. Telephone Switchboard

Here's how pbx operators use telephone switchboard:

Operated commercial telephone switchboard system, including call routing to departments and individuals.
Preformed excellent telephone switchboard operations.

10. Wake-Up Calls

Here's how pbx operators use wake-up calls:

Managed and executed wake-up calls.
Provided guest services with wake-up calls, assisted in answering calls in Executive offices also with their long distance calls.

11. Two-Way Radio

Here's how pbx operators use two-way radio:

Operated other communication equipment which included two-way radio, and paging system.
Communicated with security or engineering over two-way radios.

12. Computer System

Here's how pbx operators use computer system:

Provided customer service and entered data and scheduling into computer system.
Maintain 3 separate computer systems including MediPac and MediTech.

13. In-House Calls

Here's how pbx operators use in-house calls:

Answered and processed all incoming/outgoing guest and in-house calls timely and courteously, while maintaining a positive and professional manner.
Answered and process incoming, outgoing, and in-house calls for 321 rooms hotel.

14. Transferring Calls

Here's how pbx operators use transferring calls:

Answer incoming calls promptly, while greeting visitors, providing information, transferring calls and/or taking messages as necessary.
Answer incoming calls, greeting callers, providing information for company and transferring calls to necessary departments.

15. External Calls

Here's how pbx operators use external calls:

Answered and screened internal/external calls to its appropriate destination in a timely and efficient manner.
Handled internal and external calls from patients, visitors, employees, physicians and clinicians, including all Emergency trauma calls.

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List of pbx operator skills to add to your resume

The most important skills for a pbx operator resume and required skills for a pbx operator to have include:

Customer Service
Patients
Emergency Codes
Reservations
Front Desk
Phone Calls
Emergency Situations
Telephone Calls
Telephone Switchboard
Wake-Up Calls
Two-Way Radio
Computer System
In-House Calls
Transferring Calls
External Calls
Guest Rooms

Hotel Guests
Emergency Procedures
Guest Inquiries
Two Way Radios
Public Address
Room Service Orders
Multi-Line Phone System
HIPAA
Guest Issues
Patient Rooms
Relay Messages
Interoffice Calls
Guest Complaints
Inbound Calls
Multi-Line Telephone System
Fire Alarms

Radio Communications
Scheduling Appointments
Alarm Systems
Greeting Callers
Conference Calls
Outbound Calls
Privacy Policies
Paging Systems
Communication Systems
Hotsos
Guest Request
Switchboards
Hippa
Internal Calls
VIP
Excellent Guest

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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