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Become A PC Analyst

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Working As A PC Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $87,792

    Average Salary

What Does A PC Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A PC Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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PC Analyst Jobs

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PC Analyst Career Paths

PC Analyst
Network Administrator Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Desktop Support Technician Help Desk Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Field Engineer Service Manager Technical Support Specialist
Information Technology Contractor
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
LAN Administrator Network Engineer Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Project Manager President Laboratory Assistant
Laboratory Manager
5 Yearsyrs
Network Technician Field Engineer Technical Support Specialist
Level Senior Technician
6 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Analyst Data Analyst Support Analyst
Senior Support Analyst
6 Yearsyrs
LAN Administrator Network Technician Support Specialist
Senior Support Specialist
5 Yearsyrs
Project Manager Sales Consultant Technical Support Technician
Senior Support Technician
5 Yearsyrs
Field Engineer Technical Support Specialist
Senior Technical Support Specialist
5 Yearsyrs
Desktop Support Technician Systems Administrator Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Systems Engineer Information Technology Project Manager Service Delivery Manager
Service Desk Manager
8 Yearsyrs
Network Technician Network Administrator Systems Analyst
Systems Manager
7 Yearsyrs
Systems Engineer Unix Systems Administrator Technical Support Engineer
Technical Account Manager
7 Yearsyrs
Network Administrator Systems Analyst Lead Technician
Technical Manager
7 Yearsyrs
Systems Analyst Technical Consultant Network Administrator
Technical Services Manager
7 Yearsyrs
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Do you work as a PC Analyst?

Help others decide if this is a good career for them

Average Length of Employment
Senior PC Analyst 4.1 years
LAN Analyst 3.4 years
Pc/Lan Analyst 3.3 years
Computer Analyst 3.2 years
PC Support Analyst 3.1 years
PC Analyst 3.0 years
Support Analyst 2.3 years
Help Desk Analyst 2.1 years
Top Employers Before
Technician 3.5%
Top Employers After
Consultant 4.2%

Do you work as a PC Analyst?

PC Analyst Demographics

Gender

Male

76.9%

Female

20.7%

Unknown

2.4%
Ethnicity

White

60.5%

Hispanic or Latino

17.4%

Black or African American

11.1%

Asian

7.6%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

50.0%

Chinese

10.0%

Mandarin

10.0%

Carrier

10.0%

Russian

10.0%

Italian

10.0%
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PC Analyst Education

Schools

University of Phoenix

20.9%

Strayer University

9.0%

University of Central Florida

7.5%

Katharine Gibbs School

4.5%

Virginia Commonwealth University

4.5%

Walden University

4.5%

Wake Technical Community College

4.5%

University of Houston

4.5%

Colorado Technical University

4.5%

City College of New York of the City University of New York

4.5%

American InterContinental University

4.5%

Delaware County Community College

3.0%

Western Governors University

3.0%

Community College of the Air Force

3.0%

Northeastern Illinois University

3.0%

Iowa State University

3.0%

Columbus State Community College

3.0%

Kaplan University

3.0%

Oakland University

3.0%

New York Institute of Technology - Old Westbury

3.0%
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Majors

Computer Science

16.5%

Business

16.1%

Information Technology

14.7%

Computer Information Systems

10.7%

Management

4.5%

Computer Networking

4.5%

Electrical Engineering

4.5%

Information Systems

4.0%

Management Information Systems

3.1%

Electrical Engineering Technology

2.2%

Computer Engineering

2.2%

Computer Technical Support

2.2%

Education

2.2%

Criminal Justice

2.2%

Psychology

1.8%

Computer Systems Security

1.8%

Computer Programming

1.8%

Communication

1.8%

Accounting

1.8%

Nursing

1.3%
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Degrees

Bachelors

38.9%

Other

23.3%

Associate

16.7%

Masters

12.5%

Certificate

5.9%

Diploma

2.1%

Doctorate

0.7%
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How Would You Rate The Salary Of a PC Analyst?

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Top Skills for A PC Analyst

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  1. Desktop
  2. Windows XP
  3. Computer
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated technical projects focused on integrating new business software and applications with the company standard desktop image.
  • Trained office personnel in basic operation of PC and selected components (Windows XP, MS Office and small applications).
  • Provided 24-hour non-routine problem solving assistance to systems and computer operations as required.
  • Authored Remote Access Software training guide for the Sales Representatives resulting in higher productivity.
  • Deployed New Laptops, Desktops, Monitors, Keyboards, and Mice & Docking Stations to users Offices & Cubicles.

How Would You Rate Working As a PC Analyst?

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Top PC Analyst Employers

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Jobs From Top PC Analyst Employers

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