Pc coordinator job description

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day. Just look up.

Are you ready to go beyond?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is: Remote

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

Position Overview:

Pratt & Whitney is seeking a motivated individual to join the Digital Technology Infrastructure Workspace Services team as a PC Refresh and Escalation Coordinator.

Our Digital Technology Workplace Services team is responsible for the strategic direction, implementation execution and service delivery of Pratt & Whitney end user computing technologies including Windows PC/laptop/tablet/smartphone hardware & software, O365 cloud services, mobile services, virtual desktop infrastructure, communication, collaboration & productivity tools, and end user experience satisfaction.

This position will be responsible for working with the PC Refresh service owner, project manager, suppliers, project team and end users on communication and execution of our annual PC refresh program with an objective of 100% completion on-time.

Responsibilities include developing, sending and follow up with end- users on PC refresh communications to gather the necessary data to order appropriate PC model and schedule PC refresh tasks. The position will require candidate to provide guidance and answer end-user questions regarding process including questions on hardware, software, process, and scheduling along with arrangements for special requests. This position will also require the candidate to identify and clean up bad inventory data between end user, database, suppliers, and refresh project team. The candidate will also be required to evaluate, approve and/or reject deferral requests. In addition, the candidate will be responsible for follow up communication to ensure PCs are returned properly. Finally, the candidate will be responsible for communicating and coordinating updates with suppliers.

In addition to the PC Refresh coordinator responsibility, this position will be responsible for the escalation of PC related Service Now Incidents that have exceeded their SLA for timely resolution. The candidate will be responsible for working the end-user and contacting the appropriate management and support staff including suppliers to get the incident or request completed. Candidate will need to identify business impact and provide frequent status update reports on outstanding escalations. Finally, candidate will be required to coordinate resolution activities for unresolved escalations. In addition, this position will also be required to test new OS patches and software.

Basic Qualifications:

+ Bachelor's degree Computer Science, Management Information Systems, Information Technology, Information Systems, Engineering, Mathematics or Science and 5 years prior relevant experience, or an advanced degree with minimum 3 years' experience

+ A minimum of 2 years hands-on technical experience in installation, setup, and configuration of enterprise-grade PC infrastructure and computing systems.

+ Experience and strong knowledge of how to engineer a corporate Windows OS image including configuration settings, scripts, registry settings, system and application software installations along with experience testing and deploying large scale upgrades.

+ Good working knowledge of Windows 10/11 and PC hardware.

+ Strong administrative and troubleshooting knowledge of Microsoft Office tools and O365.

+ Proven ability to troubleshoot, diagnose, solve, and remediate PC hardware and software problems in a complex infrastructure environment.

+ US Citizenship required due to government contracts.

Preferred Qualifications:

+ Strong communication skills.

+ Good knowledge of "Service Now", the service management system used to track problem tickets and service requests.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.