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Pc desktop technician skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical pc desktop technician skills. We ranked the top skills for pc desktop technicians based on the percentage of resumes they appeared on. For example, 12.4% of pc desktop technician resumes contained technical support as a skill. Continue reading to find out what skills a pc desktop technician needs to be successful in the workplace.

15 pc desktop technician skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how pc desktop technicians use technical support:

Provided technical support and guidance through tier 2 support and worked with vendors to resolve tier 3 issues.
Provide security and technical support for local and remote users, and install reservation centers.

2. Technical Problems

Here's how pc desktop technicians use technical problems:

Provided solutions to a variety of technical problems of moderate to complex.
Assisted users with all technical problems and questions related to desktop pc's and laptops.

3. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how pc desktop technicians use os:

Installed new/upgrade desktop computers in Windows NT OS, and fixed PC issues.
Support rollout of Mac OS X and WIN2000 on a secured 100Mps LAN.

4. Computer System

Here's how pc desktop technicians use computer system:

Test, and certify computer systems Assist with network troubleshooting and issue remediation.
Determine causes of malfunctions and effect repairs of computer systems and related hardware, including personal computers and peripheral equipment.

5. Desktop PC

Here's how pc desktop technicians use desktop pc:

Maintain and repair a large user base of various desktop PC's.
Re-imaged and then deployed desktop PCs install at customer service stations.

6. User Accounts

A user account is a relationship established between a user and a computer, network, or information service that includes a user name, password, and all information related to the user. A user account may or may not allow a user to connect to a network, another computer, or other shared resources.

Here's how pc desktop technicians use user accounts:

Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via Active Directory
Created/Maintained user accounts, established/reset password, installed/configured shared printers, and created and/or connected user shares as required.

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7. Lan

Here's how pc desktop technicians use lan:

Install, configure and maintain back-end and front-end systems as well as LAN and WAN connections at remote site.
Support 30+ users on Local Area Network (LAN).

8. Software Updates

Here's how pc desktop technicians use software updates:

Performed and scheduled software updated.

9. Laptop Computers

Here's how pc desktop technicians use laptop computers:

Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines.
Assisted clients with the installation, configuration and ongoing support of desktop/laptop computers, applications and related technology.

10. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how pc desktop technicians use troubleshoot:

Assemble, troubleshoot, rebuild and upgrade IBM/Dell/Compaq Desktops/ Laptops.
Installed, configured, and troubleshoot operating system and proprietary medical tracking software, monitoring connections and diagnosing network applications.

11. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how pc desktop technicians use mac:

Perform installation of Windows-based Operating Systems, including Windows XP and Windows Vista and Mac OSX.
Supported classroom and instructional technology including Mac and Windows PCs, presentation systems and wireless microphones.

12. Remedy

Here's how pc desktop technicians use remedy:

Monitored troubleshooting process from creation through closure and created progress reports utilizing Service Now and BMC Remedy Incident Management System.
Maintained and created documentation for calls, problem tracking and updates using Remedy Ticketing system, documented tickets progress and resolutions

13. TCP/IP

Here's how pc desktop technicians use tcp/ip:

Monitor and implement networking/infrastructure and ensure TCP/IP Network connectivity and communications.
Maintained and monitored connectivity of TCP/IP connections in facility.

14. SCCM

Here's how pc desktop technicians use sccm:

Performed automated software installation via Desktop Management Software, System Center Configuration Manager (SCCM).
Experience deploying an operating system utilizing SCCM in an enterprise environment.

15. Windows XP

Here's how pc desktop technicians use windows xp:

Roll out of Windows XP Professional with new computers, using Ghost for PNC Bank's all over New Jersey.
Use windows 2000 active directory and NT utility to reset end users windows 2000, windows XP password related issues.

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What skills help PC Desktop Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What pc desktop technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young pc desktop technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a pc desktop technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all pc desktop technicians possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

Do you want to know more?

List of pc desktop technician skills to add to your resume

The most important skills for a pc desktop technician resume and required skills for a pc desktop technician to have include:

Technical Support
Technical Problems
OS
Computer System
Desktop PC
User Accounts
Lan
Software Updates
Laptop Computers

Troubleshoot
Mac
Remedy
TCP/IP
SCCM
Windows XP
Computer Equipment
Desk Support
Phone Support

DNS
Software Support
Remote Desktop
Software Issues
Windows NT
VoIP
Bios
User Data
Thin Clients

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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