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Pc field technician skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Below we've compiled a list of the most critical pc field technician skills. We ranked the top skills for pc field technicians based on the percentage of resumes they appeared on. For example, 15.5% of pc field technician resumes contained troubleshoot as a skill. Continue reading to find out what skills a pc field technician needs to be successful in the workplace.

15 pc field technician skills for your resume and career

1. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how pc field technicians use troubleshoot:

Installed and troubleshoot software and hardware issues with Win 9X, 2K, and XP systems across VSU campus.
Install, troubleshoot, and repair Warranty PC video cards, hard drives, motherboards, CPU, and DVD drives.

2. PCS

Here's how pc field technicians use pcs:

Returned old PCs to stock and repackage them to be re-shipped to leasing office.
Championed upgrade of memory and hard drive to Active Directory server and PCs.

3. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how pc field technicians use pos:

Enter specific information into appropriate POS equipment, per order speculations, and specific terminal entry methodology.
Configured POS machines and peripherals according to specifications and reported issues with equipment where appropriate.

4. Service Calls

Here's how pc field technicians use service calls:

Resolved all service calls within acceptable time.
Performed service calls on DELL PE1650 Servers, Optiplex Workstations and Latitude Notebooks.

5. Lexmark

Here's how pc field technicians use lexmark:

Repair and maintenance of Lexmark, HP Laserjet and IBM Infoprint laser printers.

6. Desktop Support

Here's how pc field technicians use desktop support:

Provide Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
Served as a technician assisting customers in desktop support and general computer maintenance activities.

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7. Network Printers

Here's how pc field technicians use network printers:

Configure IP Address Map up to 2 network printers to each new system.
Configure network printers to be attached to mulitple nodes.

8. Laptop Computers

Here's how pc field technicians use laptop computers:

Configure new and existing desktop\laptop computers including hardware and software upgrades, and repair/replacement of all hardware.
Loaded software from desktop systems integrating personal data from Toshiba laptop computers to Dell laptop computers.

9. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how pc field technicians use customer service:

Focused on excellent customer service through prioritization and customer contact management.
Maintain a high customer service level with clients and vendors.

10. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how pc field technicians use os:

Upgrade all users to new Windows 7 OS.
Maintained user security accounts for Window OS including desktop configuration, network connectivity, network access issues and printer connectivity.

11. Apple

Apple is a technology company known for the iPhone and similar products. The brand is iconic for its clean look and simple design as well as its own operating system called iOS. In addition to phones, Apple also produces tablets, computer monitors, laptops, and accompanying accessories like phone cases, charging cords, mouses, and keyboards.

Here's how pc field technicians use apple:

Performed break/fix repairs and hardware maintenance on various vendor products including Dell, Apple, Sony and IBM.

12. Mac

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

Here's how pc field technicians use mac:

Obtained MAC, IP addresses and Patch Panel numbers.
Worked independently to provide installation, configuration and maintenance of Windows and Mac OSX desktop environments for residential and business customers.

13. VPN

A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.

Here's how pc field technicians use vpn:

Complete new user/desktop/laptop/printer/fax/copier/scanner/Cisco VPN setup requests.
Configured desktop/laptop systems according to ARL security standards with Windows Vista, including laptop VPN configuration and support using Cisco products.

14. Computer System

Here's how pc field technicians use computer system:

Performed data recovery * Performed hardware and software upgrades on existing computer systems.
Job entailed traveling to customer homes or business to perform repairs to computer systems.

15. Windows XP

Here's how pc field technicians use windows xp:

Implemented Migrations from Windows XP to Windows 7 using various tools.
Deploy Windows XP and W7 images in server 2003-2008 environment.

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What skills help PC Field Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What pc field technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young pc field technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a pc field technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all pc field technicians possess?

Robert Rucker

Lecturer, Arizona State University

Being able to learn a new technology very quickly is critical since that is what my students encounter.

Do you want to know more?

List of pc field technician skills to add to your resume

The most important skills for a pc field technician resume and required skills for a pc field technician to have include:

Troubleshoot
PCS
POS
Service Calls
Lexmark
Desktop Support
Network Printers
Laptop Computers
Customer Service
OS
Apple
Mac
VPN
Computer System
Windows XP

Workstations
Routers
Pc Support
Virus Removal
Software Issues
Sony
Desk Side
Network Connectivity
TCP/IP
Software Problems
USB
Bios
CPU
Data Recovery
Lan

SCCM
VoIP
Phone Support
Windows NT
RAM
Troubleshot
Ethernet
Novell
Compaq
Install Windows
Peripheral Equipment
Microsoft Windows
Wifi
LCD
Video Cards

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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