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Pc/lan analyst vs desktop support technician

The differences between pc/lan analysts and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc/lan analyst and a desktop support technician. Additionally, a pc/lan analyst has an average salary of $49,650, which is higher than the $41,792 average annual salary of a desktop support technician.

The top three skills for a pc/lan analyst include PC, desk support and customer service. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.

Pc/lan analyst vs desktop support technician overview

Pc/Lan AnalystDesktop Support Technician
Yearly salary$49,650$41,792
Hourly rate$23.87$20.09
Growth rate10%10%
Number of jobs38,804108,944
Job satisfaction-1
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 46%
Average age4242
Years of experience22

Pc/lan analyst vs desktop support technician salary

Pc/lan analysts and desktop support technicians have different pay scales, as shown below.

Pc/Lan AnalystDesktop Support Technician
Average salary$49,650$41,792
Salary rangeBetween $36,000 And $66,000Between $32,000 And $54,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between pc/lan analyst and desktop support technician education

There are a few differences between a pc/lan analyst and a desktop support technician in terms of educational background:

Pc/Lan AnalystDesktop Support Technician
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 46%
Most common majorBusinessComputer Information Systems
Most common collegeStanford UniversityUniversity of Pennsylvania

Pc/lan analyst vs desktop support technician demographics

Here are the differences between pc/lan analysts' and desktop support technicians' demographics:

Pc/Lan AnalystDesktop Support Technician
Average age4242
Gender ratioMale, 82.4% Female, 17.6%Male, 89.8% Female, 10.2%
Race ratioBlack or African American, 9.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.9% White, 55.3% American Indian and Alaska Native, 0.5%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between pc/lan analyst and desktop support technician duties and responsibilities

Pc/lan analyst example responsibilities.

  • Manage the virtualization of physical servers in initial efforts to reduce data center footprint.
  • Work with the end user to troubleshoot software issues or install software as needed.
  • Move workstations per request including PCs or thin-clients, phones, scanners, printers, etc.
  • Install software via SCCM console.
  • Configure switches and install wireless routers at different branches.
  • Lead the Unix server implementation at the regional satellite locations.
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Desktop support technician example responsibilities.

  • Manage and troubleshoot network connectivity with TCP/IP
  • Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy WINTERMS on CITRIX platform.
  • Blackberry and android setup and activation.
  • Support a legacy system which requires a client certificate and a specific Java version and configuration.
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Pc/lan analyst vs desktop support technician skills

Common pc/lan analyst skills
  • PC, 14%
  • Desk Support, 10%
  • Customer Service, 7%
  • Remote Desktop, 5%
  • Technical Support, 5%
  • Computer System, 4%
Common desktop support technician skills
  • Customer Service, 12%
  • Desktop Support, 10%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Remote Desktop, 3%
  • Laptop Computers, 3%

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