Computer Repair Technician - American Fork, Utah
Computer repair technician job at PC Laptops
Job Description
Our Computer Repair Technicians perform basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, tablets, and printers. They answer questions or resolve computer problems for clients in person, or via telephone, or electronically. They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
You will be working at either our Riverdale or Layton store!
WHAT SKILLS ARE NEEDED:
Must know how to repair Windows computers using diagnostic software to troubleshoot computers to determine hardware failures
Must be knowledgeable in installing and upgrading Windows & Apple Operating Systems and be able to download specific drivers and software for hardware requirements.
The ability to use electrical voltmeters, soldering irons, and computer repair tools is required.
ATTRIBUTES WE'RE LOOKING FOR:
Passion to succeed!
Great work ethic!
Teachable and can copy what the best reps do.
Excellent communications skills.
Ability to multitask and function under stress.
Self-motivation.
WHAT WE OFFER:
Bonuses for performance on top of a good starting base (Average Technician makes $14 to $15/Hr after training and certification)
Advancement opportunities (We're growing fast and we need Tech managers)
Fun, high energy, and positive environment.
Full medical, dental, and vision insurance eligibility after 2 months- and lots more!
A FEW NECESSARY REQUIREMENTS:
Must have a High school diploma or equivalent
Reliable daily transportation.
Must be at least 18 years old
PC Laptops is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.
Job Posted by ApplicantPro
Computer Repair Technician - Davis/Weber County
Computer repair technician job at PC Laptops
Job Description
Our Computer Repair Technicians perform basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, tablets, and printers. They answer questions or resolve computer problems for clients in person, or via telephone, or electronically. They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
You will be working at either our Riverdale or Layton store!
WHAT SKILLS ARE NEEDED:
Must know how to repair Windows computers using diagnostic software to troubleshoot computers to determine hardware failures
Must be knowledgeable in installing and upgrading Windows & Apple Operating Systems and be able to download specific drivers and software for hardware requirements.
The ability to use electrical voltmeters, soldering irons, and computer repair tools is required.
ATTRIBUTES WE'RE LOOKING FOR:
Passion to succeed!
Great work ethic!
Teachable and can copy what the best reps do.
Excellent communications skills.
Ability to multitask and function under stress.
Self-motivation.
WHAT WE OFFER:
Bonuses for performance on top of a good starting base (Average Technician makes $14 to $15/Hr after training and certification)
Advancement opportunities (We're growing fast and we need Tech managers)
Fun, high energy, and positive environment.
Full medical, dental, and vision insurance eligibility after 2 months- and lots more!
A FEW NECESSARY REQUIREMENTS:
Must have a High school diploma or equivalent
Reliable daily transportation.
Must be at least 18 years old
PC Laptops is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.
Job Posted by ApplicantPro
Computer Support Specialist
Salt Lake City, UT jobs
Millennium Corporation is hiring a Computer Support Specialist in Salt Lake City, UT. Candidate must have an active Secret Clearance.
The Computer Support Specialist will:
Deliver IT technical support to end users and ensure proper configuration, installation, and maintenance of data input/output devices to include laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
Provide timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices.
Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
Assume day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
Provide support and approved training for new technology deployment at CONUS and OCONUS locations.
Identify, log and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate for assistance.
Provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.
Provide day-to-day technical guidance and desk side support technical assistance to team members.
Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
Qualifications:
Candidate must have an active Secret Clearance
Associates degree and 5 years of experience
Must be A+ 8570 Certified
Help Desk Technician -- BARDC5692833
South Jordan, UT jobs
LinkedIn Job ID: BARDC5692833
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
ServiceNow Technical Lead
Salt Lake City, UT jobs
We are is seeking an experienced and technically proficient Onshore ServiceNow Lead to oversee and manage ServiceNow projects and operations for our esteemed client. This role requires a dynamic individual who can serve as the key bridge between the onshore client team and the offshore delivery team. With a strong focus on CMDB management, ServiceNow projects, and upgrade activities, the ideal candidate will bring both technical expertise and exceptional leadership capabilities
Key Responsibilities:
Leadership and Coordination:
Act as the primary point of contact for the onshore client team.
Coordinate and collaborate effectively with offshore delivery teams to ensure seamless project execution.
Provide thought leadership and strategic guidance to the client on ServiceNow best practices and solutions.
Technical Expertise:
Design, develop, and implement solutions on the ServiceNow platform, with a specific focus on CMDB and related modules.
Lead efforts to configure, maintain, and optimize the CMDB, ensuring data accuracy, completeness, and compliance with governance standards.
Guide and perform ServiceNow upgrades, including testing, validation, and deployment of new platform releases.
Collaborate with teams to develop workflows, automation, and integrations tailored to client requirements.
CMDB and Discovery:
Oversee and manage Discovery and Service Mapping activities to maintain accurate and up-to-date CI data.
Define and implement reconciliation rules, CI classes, and data models to align with business needs.
Troubleshoot and resolve CMDB issues, ensuring alignment with ITIL standards.
Project Management:
Lead ServiceNow implementation and enhancement projects, ensuring timely delivery and adherence to quality standards.
Prepare and present project updates, roadmaps, and status reports to client stakeholders.
Manage risk, dependencies, and issues while proactively identifying opportunities for improvement.
Stakeholder Management:
Build and maintain strong relationships with client stakeholders, understanding their needs and translating them into actionable deliverables.
Provide training, knowledge transfer, and guidance to client and offshore teams on ServiceNow best practices.
Governance and Compliance:
Establish and enforce governance frameworks for CMDB and platform usage.
Ensure adherence to security, compliance, and regulatory standards
Key Qualifications:
Education: Bachelor's degree in computer science, Information Technology, or a related field.
Experience:
10+ years of experience in ServiceNow development, implementation, and administration.
Proven track record in managing CMDB, Discovery, and Service Mapping activities.
Significant experience in ServiceNow upgrade activities and platform maintenance.
Technical Skills:
Proficiency in scripting languages (JavaScript, Glide scripting).
Expertise in ServiceNow modules: CMDB, ITSM, ITOM (Discovery, Service Mapping).
Knowledge of integration methods (REST/SOAP APIs, MID Server configurations).
Familiarity with ServiceNow reporting and dashboard creation.
Leadership Skills:
Experience in leading teams across onshore and offshore locations.
Strong communication, stakeholder management, and presentation skills.
Preferred Qualifications:
ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas
PhD Intern - Continuum Computing
Salt Lake City, UT jobs
At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget. Our Science & Technology directorates include National Security, Earth and Biological Sciences, Physical and Computational Sciences, and Energy and Environment. In addition, we have an Environmental Molecular Sciences Laboratory, a Department of Energy, Office of Science user facility housed on the PNNL campus.
The Physical and Computational Sciences Directorate's (PCSD's) strengths in experimental, computational, and theoretical chemistry and materials science, together with our advanced computing, applied mathematics and data science capabilities, are central to the discovery mission we embrace at PNNL. But our most important resource is our people-experts across the range of scientific disciplines who team together to take on the biggest scientific challenges of our time.
The Advanced Computing, Mathematics, and Data Division (ACMDD) focuses on basic and applied computing research encompassing artificial intelligence, applied mathematics, computing technologies, and data and computational engineering. Our scientists and engineers apply end-to-end co-design principles to advance future energy-efficient computing systems and design the next generation of algorithms to analyze, model, understand, and control the behavior of complex systems in science, energy, and national security.
**Responsibilities**
The Future Technology Computing group seeks a PhD intern for Spring 2026 with a strong background on High Performance Computing and Inference of Large Language Models (LLMs). Knowledge of protocols and technologies supporting Fabric Attached Memory (FAM) is preferred but not strictly required. The internship can be either remote or onsite based on the availability of the candidate. The candidate will be expected to use and familiarize themselves with world leading hardware design tools which are available at the Pacific Northwest National Laboratory. The expected outcome involves high quality research work, represented by peer-reviewed publications.
+ Design efficient KV cache management for distributed LLM Inference on FAM-based platforms.
+ Develop hybrid parallelism strategies for LLM inference using low-level programming models and runtimes.
+ Participate in the develop and publication of a peer-reviewed publication to present the proposed techniques.
The duration of the internship is flexible with a minimum of 3 months
**Qualifications**
Minimum Qualifications:
+ Candidates must be currently enrolled/matriculated in a PhD program at an accredited college.
+ Minimum GPA of 3.0 is required.
Preferred Qualifications:
+ Demonstrated research experience.
+ Experience with distributed LLM inference.
+ Experience working with open-source inference engines for distributed serving.
+ Knowledge of GPU profilers and performance analysis methods (including FLOPs/byte and data-movement analysis).
+ Experience with CXL protocols and related hardware.
**Hazardous Working Conditions/Environment**
Not Applicable.
**Testing Designated Position**
This is not a Testing Designated Position (TDP).
**About PNNL**
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!
At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State-the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab's campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.
**Commitment to Excellence and Equal Employment Opportunity**
Our laboratory is committed to fostering a work environment where all individuals are treated with fairness and respect while solving critical challenges in fundamental sciences, national security, and energy resiliency. We are an Equal Employment Opportunity employer.
Pacific Northwest National Laboratory (PNNL) is an Equal Opportunity Employer. PNNL considers all applicants for employment without regard to race, religion, color, sex, national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.
We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at **************** .
**Drug Free Workplace**
PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.
**Security, Credentialing, and Eligibility Requirements**
As a national laboratory, PNNL is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which require new employees to obtain and maintain a HSPD-12 Personal Identify Verification (PIV) Credential. To obtain this credential, new employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.
For foreign national candidates:
If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) Federal risk determination to maintain employment. Once you meet the three-year residency requirement thereafter, you will be required to obtain a PIV credential to maintain employment. The tier of federal background investigation required to obtain the PIV credential will be determined by job duties at the time you become eligible for the PIV credential.
**Mandatory Requirements**
Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a "country of risk" without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.
**Rockstar Rewards**
**Regular Hourly:**
Employees are offered an employee assistance program and business travel insurance. Employees are eligible for the company funded pension plan and 401k savings plan, once eligibility requirements are met.
**Temporary Hourly:**
Employees are offered an employee assistance program and business travel insurance.
Click Here For Rockstar Rewards
Click Here For Rockstar Rewards (******************************************
**Notice to Applicants**
PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual's relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules.
As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position.
**Minimum Salary**
USD $24.04/Hr.
**Maximum Salary**
USD $36.06/Hr.
Technical Support - Business Analyst
Salt Lake City, UT jobs
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Bilingual: Portuguese and English
Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM
Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.
UAT testing and defect management for a variety of applications and systems.
Assists in the analysis of underlying issues arising from investigations into requirements.
Project management, in depth analysis, and problem solving are daily competencies.
Required Skills:
Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.
Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
Manage the end-to-end automation process of internal and external business partners globally.
Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
Qualifications
technical support, Portuguese fluency
Additional Information
To apply for this position or gain additional insight, please contact:
Shivani Shah
************
*****************************
Easy ApplyTechnical Support / Business Analyst - IT
Salt Lake City, UT jobs
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Bilingual: French and English
Shift: Tuesday - Saturday 9:30 AM to 6:00 PM or Sunday - Thursday 9:30 AM to 6:00 AM
Job Description:
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.
• Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assists in the business process redesign and documentation as needed for new technology.
• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.
• May make recommendations for buy versus build decision.
• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
• Typically has 3 to 5 years of relevant technical or business work experience.
Qualifications
Technical support, French fluency
Additional Information
To get further details or to schedule an interview,
Please contact Shivani Shah at
**************
Technical Support - (Portuguese)
Salt Lake City, UT jobs
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Bilingual: Portuguese and English
Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM
Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.
UAT testing and defect management for a variety of applications and systems.
Assists in the analysis of underlying issues arising from investigations into requirements.
Project management, in depth analysis, and problem solving are daily competencies.
Qualifications
Required Skills:
Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.
Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
Manage the end-to-end automation process of internal and external business partners globally.
Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
If you are not interested in the role or if now isn't a great time for a move, just let me know if I can help in the future or if you need assistance in making a connection.
Additional Information
To get any further information or to apply for this position please contact:
Vishwas Jaggi
************
Technical Support - French
Salt Lake City, UT jobs
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.
Analyses business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
Assists in the business process redesign and documentation as needed for new technology.
Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.
Educates the IT organization on the direction of the business.
Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.
May make recommendations for buy versus build decision. Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
Typically has 3 to 5 years of relevant technical or business work experience.
Applicant must speak French. Flexible work schedule is necessary.
This position may require working nights and/or weekends per business needs.
Additional Information
To know more about the position or to schedule an interview, please contact after applying to the position here:
Vishwas Jaggi
************
Technical Support
Salt Lake City, UT jobs
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
***********************************************
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Location Salt Lake City, UT - 84184
Job Title Technical Support / Help Desk Support
Duration 10+ Months (High possibility of extension)
Shift Timing : Mon-Fri (04:30PM - 1.00AM)
Job Description:
Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
Develops customer relationships on every interaction that result in measurable customer value.
Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco. Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
Delivers small and medium sized projects and performs business system administration.
Leads emergency bridge calls to circumvent critical issues within SLA.
Produces scheduled & ad-hoc reporting on an as-needed basis.
Applicant must speak English.
Flexible work schedule is necessary. This position may require working nights and/or weekends per business needs.
Additional Information
To get further information regarding this Job or to get more details please contact:
Vishwas Jaggi
************
Technical Support Analyst
Lehi, UT jobs
Who we are
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job summary
The ideal candidate will have a passion for providing customers with a world-class experience. This person will act as the primary point of contact for our customers and will work with DigiCert's product, engineering and marketing teams to share customer feedback to drive improvements.
A Technical Support Analyst will be immersed in DigiCert's fast-paced environment and will be expected to proactively contribute suggestions about how to make our customers and DigiCert successful.
DigiCert's Technical Support team exhibits high energy, deep technical skills and a drive to get things done. We are looking for an energetic team-player with excellent organization, communication and technical skills to handle customer service inquiries concerning DigiCert's Security Services products.
What you will do
Deliver excellent customer service in order to resolve customer concerns and retain customers.
Respond to incoming customer inquiries about Digicert products.
Provide superior customer service and build successful long-term relationships with external clients to ensure customer loyalty.
You may need to work with technical support engineers to resolve issues reported by customers.
You will be communicating via support tickets, email, phone, and chat.
Receive inbound customer emails/calls and place outbound follow up emails/calls during scheduled hours, providing an excellent customer experience at all times.
Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles.
Demonstrate ability to accurately gather information and document customer issues through the CRM tool.
Remain fully aware of the availability of all aspects of the SSL certificate products so that every opportunity to meet our customer's needs is taken.
Arrive to work on time, have no unauthorized absences, and ensure accurate recording of time-sheet information.
Achieve and maintain high levels of customer satisfaction.
What you will have
Preferred BS in Computer Science, related technical degree, or equivalent work experience.
Understanding of PKI, SSL, Codesigning, HTML, DNS, S/MIME, SMTP, and networking protocols are a plus.
Basic understanding of Internet principles, terminology and functionality.
Familiarity with UNIX script commands, website/web server administration a strong plus.
Certifications are a plus (i.e. CISSP, MCSE, CCNA).
2+ years technical support or IT experience interfacing with external clients.
Administrative Knowledge of Microsoft Windows Servers and Apache (OpenSSL). Linux and other Server administration knowledge a plus.
Basic understanding of networking protocols and devices, web servers and VPN.
Must display Values (Innovation, Action, Customer driven, and Trust) in actions and work.
Possess a positive attitude and outlook.
Customer-focused and can demonstrate mastery of customer service skills.
Customer-facing experience (you have dealt with customers directly, and you are a “people-person” who knows how to talk to clients).
Strong problem solving and analytical skills.
Ability to multi-task.
Quickly adapt to new technology and terminology.
Ability to work individually as well as in a team environment.
Be proactive, self-directed, detailed and organized in order to take lead of any situation.
Benefits
Generous time off policies
Top shelf benefits
Education, wellness and lifestyle support
#LI-KK1
Auto-ApplyTechnical Support Analyst
Lehi, UT jobs
Who we are We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job summary
The ideal candidate will have a passion for providing customers with a world-class experience. This person will act as the primary point of contact for our customers and will work with DigiCert's product, engineering and marketing teams to share customer feedback to drive improvements.
A Technical Support Analyst will be immersed in DigiCert's fast-paced environment and will be expected to proactively contribute suggestions about how to make our customers and DigiCert successful.
DigiCert's Technical Support team exhibits high energy, deep technical skills and a drive to get things done. We are looking for an energetic team-player with excellent organization, communication and technical skills to handle customer service inquiries concerning DigiCert's Security Services products.
What you will do
* Deliver excellent customer service in order to resolve customer concerns and retain customers.
* Respond to incoming customer inquiries about Digicert products.
* Provide superior customer service and build successful long-term relationships with external clients to ensure customer loyalty.
* You may need to work with technical support engineers to resolve issues reported by customers.
* You will be communicating via support tickets, email, phone, and chat.
* Receive inbound customer emails/calls and place outbound follow up emails/calls during scheduled hours, providing an excellent customer experience at all times.
* Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
* Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles.
* Demonstrate ability to accurately gather information and document customer issues through the CRM tool.
* Remain fully aware of the availability of all aspects of the SSL certificate products so that every opportunity to meet our customer's needs is taken.
* Arrive to work on time, have no unauthorized absences, and ensure accurate recording of time-sheet information.
* Achieve and maintain high levels of customer satisfaction.
What you will have
* Preferred BS in Computer Science, related technical degree, or equivalent work experience.
* Understanding of PKI, SSL, Codesigning, HTML, DNS, S/MIME, SMTP, and networking protocols are a plus.
* Basic understanding of Internet principles, terminology and functionality.
* Familiarity with UNIX script commands, website/web server administration a strong plus.
* Certifications are a plus (i.e. CISSP, MCSE, CCNA).
* 2+ years technical support or IT experience interfacing with external clients.
* Administrative Knowledge of Microsoft Windows Servers and Apache (OpenSSL). Linux and other Server administration knowledge a plus.
* Basic understanding of networking protocols and devices, web servers and VPN.
* Must display Values (Innovation, Action, Customer driven, and Trust) in actions and work.
* Possess a positive attitude and outlook.
* Customer-focused and can demonstrate mastery of customer service skills.
* Customer-facing experience (you have dealt with customers directly, and you are a "people-person" who knows how to talk to clients).
* Strong problem solving and analytical skills.
* Ability to multi-task.
* Quickly adapt to new technology and terminology.
* Ability to work individually as well as in a team environment.
* Be proactive, self-directed, detailed and organized in order to take lead of any situation.
Benefits
* Generous time off policies
* Top shelf benefits
* Education, wellness and lifestyle support
#LI-KK1
Auto-ApplyDesktop Support Engineer (Level 2)
American Fork, UT jobs
NSC Global is currently looking for a Desktop Support Engineer to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at ***************** for more information on our organization.
POSITION: Desktop Support Engineer
JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY
Responsibilities
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate's degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields' concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.
Position Description:
Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position
Qualifications
Knowledge & Experience:
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.
Personal Attributes:
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.
Soft Skills:
Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
Auto-ApplyDesktop Services Support Rep 2
Salt Lake City, UT jobs
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.
Desktop Services Support Rep 2
SLC, UT
3 months temp to perm
$15.54 (Approx. 3 Months, CTH)
Shift availability: 8 am - 5 pm
*Please be sure to indicate ALL shift availability at the TOP of the candidate resumes. Please be sure to include all available days & hours of availability. Clarify FT. Clarify all days- including weekends.
*Please do not forget to include the Technical/Customer Service Questionnaire (in the resume doc, after the resume portion).*
Job Description:
Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our selected candidates to handle each type of call.
Job Responsibilities:
• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
• Provide remote support and trouble shoot issues with customers to resolve issues.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization.
Skills and Experience Needed:
• High School Diploma or GED required.
• Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required.
• Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
• Ability to provide an excellent customer service that results in high customer satisfaction
• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior.
•Active Directory,Expert
•Microsoft Sharepoint Services,Expert
•Microsoft Exchange,Expert
•Microsoft Office Communication,Expert
•Microsoft Unified Communications,Expert
Manager Comments:
"We need people that have used Windows 7 and done troubleshooting with the product. Office 2007 and 2010 people should know how to troubleshoot the issues with the product. Networking experience on troubleshooting an issue with an Internet \ network being down.
"The type of candidate we are looking for has to have a good working knowledge of the Windows operating systems and messaging/collaboration programs coupled with solid troubleshooting skills. If they have had previous call center experience that certainly helps, but without the basic skills, they can't pass the technical assessment. We would also like to be sure the candidates have working knowledge of how a network\ internet works and the troubleshooting knowledge."
General Comments
As a reminder-When sourcing candidates for our open Services Support 2 requirements in Salt Lake City, ALWAYS:
1. Ensure your candidates understand it is possible they may be asked to work a different shift at a later time (after offer is made/after they begin working). Please note- the managers try to work with each individual to make shifts work for both parties.
a. Always clarify all days of the week (weekends included) and times your candidates can work at the top of your resumes
b. If there are any hard stops (times/days your candidates cannot work), it must be clear on the resume at the time of submittal
2. Please ensure any student candidates/consultants understand the importance of discussing potential class schedule changes with their supervisors prior to making changes. The candidates/consultants cannot shift their schedule and expect the managers to accommodate.
a. This also applies to non-students. Anytime a consultant has a scheduling conflict, they need to understand the managers may or may not be able to accommodate.
SR.IT Recruiter
Sandra Taylor
************
Additional Information
SR.IT Recruiter
Sandra Taylor
************
Desktop Services Support Rep 2
Salt Lake City, UT jobs
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.
Desktop Services Support Rep 2
SLC, UT
3 months temp to perm
$15.54 (Approx. 3 Months, CTH)
Shift availability: 8 am - 5 pm
*Please be sure to indicate ALL shift availability at the TOP of the candidate resumes. Please be sure to include all available days & hours of availability. Clarify FT. Clarify all days- including weekends.
*Please do not forget to include the Technical/Customer Service Questionnaire (in the resume doc, after the resume portion).*
Job Description:
Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our selected candidates to handle each type of call.
Job Responsibilities:
• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
• Provide remote support and trouble shoot issues with customers to resolve issues.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization.
Skills and Experience Needed:
• High School Diploma or GED required.
• Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required.
• Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
• Ability to provide an excellent customer service that results in high customer satisfaction
• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior.
•Active Directory,Expert
•Microsoft Sharepoint Services,Expert
•Microsoft Exchange,Expert
•Microsoft Office Communication,Expert
•Microsoft Unified Communications,Expert
Manager Comments:
"We need people that have used Windows 7 and done troubleshooting with the product. Office 2007 and 2010 people should know how to troubleshoot the issues with the product. Networking experience on troubleshooting an issue with an Internet \ network being down.
"The type of candidate we are looking for has to have a good working knowledge of the Windows operating systems and messaging/collaboration programs coupled with solid troubleshooting skills. If they have had previous call center experience that certainly helps, but without the basic skills, they can't pass the technical assessment. We would also like to be sure the candidates have working knowledge of how a network\ internet works and the troubleshooting knowledge."
General Comments
As a reminder-When sourcing candidates for our open Services Support 2 requirements in Salt Lake City, ALWAYS:
1. Ensure your candidates understand it is possible they may be asked to work a different shift at a later time (after offer is made/after they begin working). Please note- the managers try to work with each individual to make shifts work for both parties.
a. Always clarify all days of the week (weekends included) and times your candidates can work at the top of your resumes
b. If there are any hard stops (times/days your candidates cannot work), it must be clear on the resume at the time of submittal
2. Please ensure any student candidates/consultants understand the importance of discussing potential class schedule changes with their supervisors prior to making changes. The candidates/consultants cannot shift their schedule and expect the managers to accommodate.
a. This also applies to non-students. Anytime a consultant has a scheduling conflict, they need to understand the managers may or may not be able to accommodate.
SR.IT Recruiter
Sandra Taylor
************
Additional Information
SR.IT Recruiter
Sandra Taylor
************
Computer Repair Technician - American Fork, Utah
Computer repair technician job at PC Laptops
Our Computer Repair Technicians perform basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, tablets, and printers. They answer questions or resolve computer problems for clients in person, or via telephone, or electronically. They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
You will be working at either our Riverdale or Layton store!
WHAT SKILLS ARE NEEDED:
Must know how to repair Windows computers using diagnostic software to troubleshoot computers to determine hardware failures
Must be knowledgeable in installing and upgrading Windows & Apple Operating Systems and be able to download specific drivers and software for hardware requirements.
The ability to use electrical voltmeters, soldering irons, and computer repair tools is required.
ATTRIBUTES WE'RE LOOKING FOR:
Passion to succeed!
Great work ethic!
Teachable and can copy what the best reps do.
Excellent communications skills.
Ability to multitask and function under stress.
Self-motivation.
WHAT WE OFFER:
Bonuses for performance on top of a good starting base (Average Technician makes $14 to $15/Hr after training and certification)
Advancement opportunities (We're growing fast and we need Tech managers)
Fun, high energy, and positive environment.
Full medical, dental, and vision insurance eligibility after 2 months- and lots more!
A FEW NECESSARY REQUIREMENTS:
Must have a High school diploma or equivalent
Reliable daily transportation.
Must be at least 18 years old
PC Laptops is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.
Computer Repair Technician - Salt Lake County
Computer repair technician job at PC Laptops
Job Description
Our Computer Repair Technicians perform basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, tablets, and printers. They answer questions or resolve computer problems for clients in person, or via telephone, or electronically. They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
You will be working at either our West Jordan or Sandy locations!
WHAT SKILLS ARE NEEDED:
Must know how to repair Windows computers using diagnostic software to troubleshoot computers to determine hardware failures
Must be knowledgeable in installing and upgrading Windows & Apple Operating Systems and be able to download specific drivers and software for hardware requirements.
The ability to use electrical voltmeters, soldering irons, and computer repair tools is required.
ATTRIBUTES WE'RE LOOKING FOR:
Passion to succeed!
Great work ethic!
Teachable and can copy what the best reps do.
Excellent communications skills.
Ability to multitask and function under stress.
Self-motivation.
WHAT WE OFFER:
Bonuses for performance on top of a good starting base (Average Technician makes $14 to $15/Hr after training and certification)
Advancement opportunities (We're growing fast and we need Tech managers)
Fun, high energy, and positive environment.
Full medical, dental, and vision insurance eligibility after 2 months- and lots more!
A FEW NECESSARY REQUIREMENTS:
Must have a High school diploma or equivalent
Reliable daily transportation.
Must be at least 18 years old
PC Laptops is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.
Job Posted by ApplicantPro
Computer Repair Technician - Salt Lake County
Computer repair technician job at PC Laptops
Our Computer Repair Technicians perform basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, tablets, and printers. They answer questions or resolve computer problems for clients in person, or via telephone, or electronically. They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
You will be working at either our West Jordan or Sandy locations!
WHAT SKILLS ARE NEEDED:
Must know how to repair Windows computers using diagnostic software to troubleshoot computers to determine hardware failures
Must be knowledgeable in installing and upgrading Windows & Apple Operating Systems and be able to download specific drivers and software for hardware requirements.
The ability to use electrical voltmeters, soldering irons, and computer repair tools is required.
ATTRIBUTES WE'RE LOOKING FOR:
Passion to succeed!
Great work ethic!
Teachable and can copy what the best reps do.
Excellent communications skills.
Ability to multitask and function under stress.
Self-motivation.
WHAT WE OFFER:
Bonuses for performance on top of a good starting base (Average Technician makes $14 to $15/Hr after training and certification)
Advancement opportunities (We're growing fast and we need Tech managers)
Fun, high energy, and positive environment.
Full medical, dental, and vision insurance eligibility after 2 months- and lots more!
A FEW NECESSARY REQUIREMENTS:
Must have a High school diploma or equivalent
Reliable daily transportation.
Must be at least 18 years old
PC Laptops is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.
Deal Desk Specialist - Part Time
Provo, UT jobs
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Deal Desk Analyst
Why We Have This Role
The Deal Support team is a really exciting and unique opportunity where you're working closely with our salespeople, to keep them free to do what they do best - sales. The Deal Desk supports Sales working with Sales Operations, Product Management, Legal, and Finance leadership to deliver analytical solutions and pricing models to meet business objectives. You will help manage and improve Qualtrics' pricing structures, capabilities, and policies based on insights from internal and external sources including, statistical models (e.g., Conjoint, MaxDiff, etc.), competitive dynamics, market trends, customer research, and cost information.
How You'll Find Success
* Have a customer-first mentality
* Effectively collaborate with cross-functional teams including Sales, Finance, Legal, and Operations.
* Ability to analyze and interpret deal-related information, identify growth opportunities, and develop pricing strategies will contribute significantly to our revenue growth objectives.
* Demonstrated agility and adaptability by quickly adjusting to changes in pricing strategy, market conditions, or organizational priorities while maintaining a focus on achieving team objectives.
* Leveraging data-driven insights to present compelling recommendations and justifications for pricing adjustments, fostering buy-in from stakeholders and enhancing the decision-making process
How You'll Grow
* Evolving our processes and enhancing our individual team member's skill sets. We facilitate thi
* Constantly training and learning for development opportunities as well as cross-functional projects to build our skillsets.
Things You'll Do
* Act as a Sales-facing subject matter expert on process, policy, and pricing/packaging related matters
* Assist Sales teams in building and positioning complex orders, which involves acting as the liaison between Sales and key partners involved in the deal structuring process (e.g. Sales Operations, Accounting, Finance, Legal, Order Management, Product Marketing, etc.)
* Be responsible for the day-to-day quote and pricing approval, Analyze pricing, discounting, and margin data.
* Partner with Sales to ensure opportunities are properly built and tracked in Salesforce including stage, probability, booking amount, and various other required fields.
* Capture and operationalize feedback from Qualtrics sales teams about the effectiveness of pricing and packaging and provide actionable guidance on areas of opportunity and improvement.
* AidSales with constructing Quotes, Rate Cards, and Enterprise Licensing Agreements, maintain an agreed upon SLA on deal turnaround times.
What We're Looking For On Your Resume
* 1-2 years of experience in deal desk, finance, or sales operations roles
* Undergraduate degree in Business, Finance, Marketing, Economics, Strategy, Statistics or other relevant majors
* Strong analytical and quantitative skills, with the ability to interpret large, complex data
* Working knowledge of Sales organizations, Sales quotas, and CRM platforms (i.e. Salesforce.com)
* Detail-oriented with strong organizational skills to manage multiple concurrent deals
* Experience delivering against multiple priorities at the same time along with strong attention to detail, planning and the ability to work in a dynamic environment.
What You Should Know About This Team
* Our Deal Desk team is a dynamic and high-performing group that plays a critical role in driving revenue growth.
* We have a highly collaborative work environment where we strive to make each day interesting, fun and fulfilling.
* Our diverse global team has people located throughout the world with different work and educational experiences, and we love to learn from each other.
Our Team's Favorite Perks and Benefits
* Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
* Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
* Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
* Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
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