Computer Repair Technician jobs at PC Laptops - 127 jobs

Our Computer Repair Technicians perform basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, tablets, and printers. They answer questions or resolve computer problems for clients in person, or via telephone, or electronically. They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. You will be working at either our Riverdale or Layton store! WHAT SKILLS ARE NEEDED: Must know how to repair Windows computers using diagnostic software to troubleshoot computers to determine hardware failures Must be knowledgeable in installing and upgrading Windows & Apple Operating Systems and be able to download specific drivers and software for hardware requirements. The ability to use electrical voltmeters, soldering irons, and computer repair tools is required. ATTRIBUTES WE'RE LOOKING FOR: Passion to succeed! Great work ethic! Teachable and can copy what the best reps do. Excellent communications skills. Ability to multitask and function under stress. Self-motivation. WHAT WE OFFER: Bonuses for performance on top of a good starting base (Average Technician makes $14 to $15/Hr after training and certification) Advancement opportunities (We're growing fast and we need Tech managers) Fun, high energy, and positive environment. Full medical, dental, and vision insurance eligibility after 2 months- and lots more! A FEW NECESSARY REQUIREMENTS: Must have a High school diploma or equivalent Reliable daily transportation. Must be at least 18 years old PC Laptops is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Defense Systems (DS) is seeking a technician to join its dynamic team of technical cyber professionals in the Roy, Utah area. Roles and responsibilities will include: • Provide weekly verification of PC and other peripheral inventory across different networks. • Act as a liaison between various teams in multiple tasking and inventory coordination. • Experience and learn more about cyber security methods and processes. • Utilize inventory database and other tools for accurate and efficient record keeping. Basic Qualifications: High School Diploma/GED with 4 years of additional education and/or experience. Must have experience with the Microsoft Office suite. Must be able to prioritize and execute tasks in a collaborative team environment within schedules and timelines. Possesses strong attention to detail and interpersonal skills. Can work with minimal supervision, both independently and within a team. Proficient in Microsoft Office and inventory tracking tools. Excellent organizational, analytical, and interpersonal skills. Hardware Inventory Management experience Must have an interim or current DoD Secret level security clearance. Maintaining the required security clearance will be a condition of continued employment. Must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment with a reasonable period as determined by customer and/or program requirements; maintaining SAP/SAR will be a condition of continued employment. Preferred Qualifications: • Aerospace and Defense industry experience. • Experience performing Information Systems Security duties. • Current DoD Secret security clearance with SAP/SAR level access. • Experience with Atlassian suite, particularly Jira. • DoD 8570 certification (e.g., Security+). Primary Level Salary Range: $52,700.00 - $87,900.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Defense Systems (DS) is seeking a technician to join its dynamic team of technical cyber professionals in the Roy, Utah area. Roles and responsibilities will include: - Provide weekly verification of PC and other peripheral inventory across different networks. - Act as a liaison between various teams in multiple tasking and inventory coordination. - Experience and learn more about cyber security methods and processes. - Utilize inventory database and other tools for accurate and efficient record keeping. Basic Qualifications: + High School Diploma/GED with 4 years of additional education and/or experience. + Must have experience with the Microsoft Office suite. + Must be able to prioritize and execute tasks in a collaborative team environment within schedules and timelines. + Possesses strong attention to detail and interpersonal skills. + Can work with minimal supervision, both independently and within a team. + Proficient in Microsoft Office and inventory tracking tools. + Excellent organizational, analytical, and interpersonal skills. + Hardware Inventory Management experience + Must have an interim or current DoD Secret level security clearance. Maintaining the required security clearance will be a condition of continued employment. + Must have the ability to obtain, and maintain, access to Special Programs as a condition of continued employment with a reasonable period as determined by customer and/or program requirements; maintaining SAP/SAR will be a condition of continued employment. Preferred Qualifications: - Aerospace and Defense industry experience. - Experience performing Information Systems Security duties. - Current DoD Secret security clearance with SAP/SAR level access. - Experience with Atlassian suite, particularly Jira. - DoD 8570 certification (e.g., Security+). Primary Level Salary Range: $52,700.00 - $87,900.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Bilingual: Portuguese and English Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively. UAT testing and defect management for a variety of applications and systems. Assists in the analysis of underlying issues arising from investigations into requirements. Project management, in depth analysis, and problem solving are daily competencies. Required Skills: Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications. Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities. Manage the end-to-end automation process of internal and external business partners globally. Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc. Qualifications technical support, Portuguese fluency Additional Information To apply for this position or gain additional insight, please contact: Shivani Shah ************ *****************************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Bilingual: French and English Shift: Tuesday - Saturday 9:30 AM to 6:00 PM or Sunday - Thursday 9:30 AM to 6:00 AM Job Description: • Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. • Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities. • Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. • Assists in the business process redesign and documentation as needed for new technology. • Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge. • May make recommendations for buy versus build decision. • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience. • Typically has 3 to 5 years of relevant technical or business work experience. Qualifications Technical support, French fluency Additional Information To get further details or to schedule an interview, Please contact Shivani Shah at **************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities. Analyses business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge. May make recommendations for buy versus build decision. Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience. Typically has 3 to 5 years of relevant technical or business work experience. Applicant must speak French. Flexible work schedule is necessary. This position may require working nights and/or weekends per business needs. Additional Information To know more about the position or to schedule an interview, please contact after applying to the position here: Vishwas Jaggi ************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Bilingual: Portuguese and English Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively. UAT testing and defect management for a variety of applications and systems. Assists in the analysis of underlying issues arising from investigations into requirements. Project management, in depth analysis, and problem solving are daily competencies. Qualifications Required Skills: Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications. Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities. Manage the end-to-end automation process of internal and external business partners globally. Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc. If you are not interested in the role or if now isn't a great time for a move, just let me know if I can help in the future or if you need assistance in making a connection. Additional Information To get any further information or to apply for this position please contact: Vishwas Jaggi ************

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Location Salt Lake City, UT - 84184 Job Title Technical Support / Help Desk Support Duration 10+ Months (High possibility of extension) Shift Timing : Mon-Fri (04:30PM - 1.00AM) Job Description: Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone. Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment. Develops customer relationships on every interaction that result in measurable customer value. Documents new customer support cases in a presentable format with constructive analysis and resolution notes. Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco. Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis. Delivers small and medium sized projects and performs business system administration. Leads emergency bridge calls to circumvent critical issues within SLA. Produces scheduled & ad-hoc reporting on an as-needed basis. Applicant must speak English. Flexible work schedule is necessary. This position may require working nights and/or weekends per business needs. Additional Information To get further information regarding this Job or to get more details please contact: Vishwas Jaggi ************

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Desktop Technician III to join our team. In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that's where you come in! Your role will include unparalleled technical support for a national client, allowing them to experience the best support available within the industry. **Responsibilities:** + Diagnoses mechanical, hardware, software and systems failures, using established procedures. + Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. + Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). + Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues. + Communicates with customers at all levels of technical and non-technical skill sets. + Follow-up with end users to provide status updates as per service level guidelines (SLA's). + Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (Manager, etc.). + Follow all standard operating procedures (SOP) through the effective use of knowledge management. + Works collaboratively with people across the organization. **Skills & Qualifications:** + 2-3+ years of IT support work experience + Imaging from Network and USB + Laptop/Desktop/Printer hardware and software support Experience + ServiceNOW experience + Travel is required **Wage Range** **:** The annual starting salary for this position is between $ **63,000 - $92,400** annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. **Benefits** : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. **Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency. WHAT YOU'LL DO * Answer incoming calls and/or web cases from our most strategic clients. * Make outbound calls as needed to clients to resolve support cases. * Respond to case comments from our web portal to support our clients. * Documents support cases thoroughly, showing research steps and resolution. * Identify client concerns and engage appropriate internal resources to ensure timely resolution. * Use resources to resolve issues in a timely and self-sufficient manner. * Communicates well within department and with other departments. * Strives to meet and exceed individual, and team, goals and metrics. * Abides by phone schedule to ensure enough coverage for our clients. * Ability to demonstrate professionalism in communicating with clients both written and verbally. * Performs other duties and/or projects as assigned by management within the area of responsibility and control WHAT YOU'LL NEED * 4-year bachelor's degree preferred * Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill * Technically savvy with excellent troubleshooting and analytical skills * Working knowledge of EDI files is a bonus. * Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel) * Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills * Comfortable with de-escalating client issues and temperament * Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS * Competitive total rewards (base salary + bonus, if applicable) * Customizable benefits package (3 medical plans with Health Saving Account company match) * We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays * Paid parental leave (including maternity + paternity leave) * Education assistance opportunities and free LinkedIn Learning access * Free mental health and family planning programs, including adoption assistance and fertility support * 401(K) program with company match * Pet insurance * Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency. WHAT YOU'LL DO Answer incoming calls and/or web cases from our most strategic clients. Make outbound calls as needed to clients to resolve support cases. Respond to case comments from our web portal to support our clients. Documents support cases thoroughly, showing research steps and resolution. Identify client concerns and engage appropriate internal resources to ensure timely resolution. Use resources to resolve issues in a timely and self-sufficient manner. Communicates well within department and with other departments. Strives to meet and exceed individual, and team, goals and metrics. Abides by phone schedule to ensure enough coverage for our clients. Ability to demonstrate professionalism in communicating with clients both written and verbally. Performs other duties and/or projects as assigned by management within the area of responsibility and control WHAT YOU'LL NEED 4-year bachelor's degree preferred Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill Technically savvy with excellent troubleshooting and analytical skills Working knowledge of EDI files is a bonus. Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel) Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills Comfortable with de-escalating client issues and temperament Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Full-time Description Service Desk Technician Department: Service Desk Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $45K - $85K / Year - Commensurate with experience and education FLSA Status: Full-Time, Exempt About the Company Founded in 1998, Nexus IT has grown into a premier provider of Managed IT, Cybersecurity, and Cloud Services. We stand apart as a purpose-driven IT company that prioritizes people, relationships, and results. Our Mission, Vision, and Values guide our culture and influence every interaction. Under the leadership of CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners Group, Nexus IT is positioned for continued growth. Every team member plays an essential role in maintaining our commitment to excellence, reliability, and operational integrity. What We Offer: Competitive salary DOE Comprehensive benefits and perks package, including medical, dental, vision, life, long-term and short-term disability, mental health, wellness programs/apps, telemedicine, prescription discounts, retirement programs, etc. PTO Program Career growth and professional development opportunities. Abundance-minded, fun, fulfilling culture. Certification Bonus Incentives. Purpose of the Role: The Service Desk Technician is responsible for responding to and resolving client support tickets efficiently and accurately. As the first point of contact for clients, your primary focus will be handling tickets swiftly, while maintaining high client satisfaction and escalating issues as needed. How You Create Value: By ensuring timely and accurate ticket resolution, the Service Desk Technician helps maintain high client satisfaction levels. Success in this role contributes to smooth and efficient service experience for clients, making sure their technical needs are met and expectations exceeded. Essential Duties and Responsibilities: Respond to and resolve support tickets in accordance with SLAs, focusing on timely responses and effective solutions. Provide excellent customer service and model best practices for the team. Ensure clients receive agreed-upon service levels, measured by KPIs and metrics. Actively participate in building a high-trust, high-performance team culture of collaboration and continuous improvement. Engage with clients through phone, email, and chat to ensure satisfaction and provide updates on ticket progress. Participate in on-call rotations for 1 week at a time, typically 4 to 5 times per year per technician to provide after-hours support for escalated incidents and urgent client issues. Use CRM, ticketing systems, and BI dashboards to track performance metrics like CSAT and NPS, ensuring service excellence. Working Conditions: Professional office environment. Participation in on-call rotations is required to address after-hours escalations and urgent client issues. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required. Requirements Key Technical Skills and Responsibilities: Basic to intermediate networking troubleshooting (e.g., VPN, connectivity issues, simple firewall configurations, DHCP/DNS settings). Proficient in email troubleshooting, including issues related to M365 suite (password resets, mail flow issues, calendar syncing). Microsoft Office 365: Ability to manage and troubleshoot M365 applications and services. Basic printer and peripheral troubleshooting (e.g., network printers, drivers, connectivity). Windows OS: Intermediate knowledge of Microsoft Workstation Operating Systems and their applications, with the ability to troubleshoot common user issues. Ticket and time management: Effectively manage multiple priorities and tickets, escalating when necessary. Basic understanding of security best practices (e.g., antivirus, password management) and incident escalation when security issues arise. Experience and Education: 2+ years of experience in customer service or IT support. A+ Certification required. While A+ Certification is required, we encourage and support ongoing professional development to achieve additional certifications such as Server+, NET+, and Security+. We offer 2 hours per week of paid company time for certification training and clear career progression paths based on skill development and certifications. Familiarity with M365 administration and user support. Bachelor's degree in IT or a related field preferred but not required. Excellent communication and interpersonal skills. Salary Description $45K - $85K annually

McWane is an equal employment opportunity employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, disability, veteran or service member status, marital status, citizenship status or any other category protected by federal, state or local law. Computer programing Qualifications Bachelors Degree Additional Information All your information will be kept confidential according to EEO guidelines. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.

Overview of the Role We are seeking a skilled Technical Support Specialist with strong experience in access control software and a working, hands-on understanding of access control hardware. This role is primarily focused on remote and over-the-phone troubleshooting, supporting customers, installers, and partners in configuring, diagnosing, and resolving system issues. The ideal candidate has prior installation experience, understands how access control hardware functions in the field, and can clearly guide customers through troubleshooting steps with professionalism and confidence. The role further encompasses a wide scope of smart building technologies, including casework and troubleshooting related to energy management systems, leak detection solutions, and integrated smart building platforms. What You'll Do Access Control & Smart Building Support Provide Tier 2 remote technical support via phone, email, and ticketing systems Troubleshoot access control software issues, including: System configuration and initial setup User, credential, and access level management Permissions, schedules, and door behavior Support and troubleshoot smart building systems, including: Energy management and smart thermostat platforms Lighting controls and energy-efficient systems Leak detection and water monitoring solutions Hardware & Field Troubleshooting Guide customers and installers through hardware-related troubleshooting remotely, including: Door controllers, panels, readers, locks, and power supplies Wiring verification and connectivity checks Diagnosing installation and field-related issues without being on-site Support integrations between access control software and physical hardware components Assist with system onboarding, upgrades, and platform migrations Problem Solving & Escalation Analyze logs, system behavior, and reported symptoms to identify root cause Document cases thoroughly, including troubleshooting steps and resolutions Escalate complex or unresolved issues to engineering or advanced support teams as needed Customer Experience Deliver a high level of customer service, ensuring customers feel supported, informed, and confident in the solution Communicate technical concepts clearly to both technical and non-technical users Manage multiple support cases while maintaining accuracy and quality What You Bring Must Haves: 2-5 years of experience in access control technical support, system administration, or field installation Strong experience supporting access control software in a live customer environment Hands-on installation experience with access control hardware, including: Door controllers and control panels Card readers (prox, smart card, mobile credentials) Electric strikes, mag locks, and power supplies Ability to translate on-site installation knowledge into effective remote troubleshooting guidance Experience providing technical support to customers or installers over the phone Solid understanding of networking concepts related to access control and smart building systems (IP devices, PoE, connectivity) Strong analytical and troubleshooting skills with the ability to identify root cause using logs, system behavior, and reported symptoms Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users Professional, patient, and solution-oriented approach when working with customers Strong documentation habits with attention to detail when recording cases, troubleshooting steps, and resolutions Ability to manage multiple support cases independently while maintaining accuracy, quality, and responsiveness Customer-first mindset focused on effective problem resolution and positive customer outcomes Nice-to-Have Experience with access control platforms and hardware such as: Latch PDK ASSA ABLOY Dormakaba Familiarity with IoT and smart building technologies (Zigbee, Z-Wave, Wi-Fi) Experience with mobile credentials, cloud-based access control, or smart lock platforms Background working with system integrators, security installers, or managed service providers Experience collaborating cross-functionally with engineering or product teams to escalate and resolve complex technical issues Why You'll Love It Here Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton Wellness perks including an onsite masseuse and mental health support Robust benefits package: medical, dental, vision, pet insurance, 401(k) match A culture that values innovation, growth, and having fun while doing it Who We Are We're revolutionizing hospitality tech-offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we're proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. Desktop Services Support Rep 2 SLC, UT 3 months temp to perm $15.54 (Approx. 3 Months, CTH) Shift availability: 8 am - 5 pm *Please be sure to indicate ALL shift availability at the TOP of the candidate resumes. Please be sure to include all available days & hours of availability. Clarify FT. Clarify all days- including weekends. *Please do not forget to include the Technical/Customer Service Questionnaire (in the resume doc, after the resume portion).* Job Description: Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our selected candidates to handle each type of call. Job Responsibilities: • Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees. • Answers questions about installation, operation, configuration, customization, and usage of assigned products. • Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures. • Provide remote support and trouble shoot issues with customers to resolve issues. • Typically provides technical support for internal and external customers. • Escalates complex problems to higher level of expertise within organization. Skills and Experience Needed: • High School Diploma or GED required. • Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required. • Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. • The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. • Ability to provide an excellent customer service that results in high customer satisfaction • Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior. •Active Directory,Expert •Microsoft Sharepoint Services,Expert •Microsoft Exchange,Expert •Microsoft Office Communication,Expert •Microsoft Unified Communications,Expert Manager Comments: "We need people that have used Windows 7 and done troubleshooting with the product. Office 2007 and 2010 people should know how to troubleshoot the issues with the product. Networking experience on troubleshooting an issue with an Internet \ network being down. "The type of candidate we are looking for has to have a good working knowledge of the Windows operating systems and messaging/collaboration programs coupled with solid troubleshooting skills. If they have had previous call center experience that certainly helps, but without the basic skills, they can't pass the technical assessment. We would also like to be sure the candidates have working knowledge of how a network\ internet works and the troubleshooting knowledge." General Comments As a reminder-When sourcing candidates for our open Services Support 2 requirements in Salt Lake City, ALWAYS: 1. Ensure your candidates understand it is possible they may be asked to work a different shift at a later time (after offer is made/after they begin working). Please note- the managers try to work with each individual to make shifts work for both parties. a. Always clarify all days of the week (weekends included) and times your candidates can work at the top of your resumes b. If there are any hard stops (times/days your candidates cannot work), it must be clear on the resume at the time of submittal 2. Please ensure any student candidates/consultants understand the importance of discussing potential class schedule changes with their supervisors prior to making changes. The candidates/consultants cannot shift their schedule and expect the managers to accommodate. a. This also applies to non-students. Anytime a consultant has a scheduling conflict, they need to understand the managers may or may not be able to accommodate. SR.IT Recruiter Sandra Taylor ************ Additional Information SR.IT Recruiter Sandra Taylor ************

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. Desktop Services Support Rep 2 SLC, UT 3 months temp to perm $15.54 (Approx. 3 Months, CTH) Shift availability: 8 am - 5 pm *Please be sure to indicate ALL shift availability at the TOP of the candidate resumes. Please be sure to include all available days & hours of availability. Clarify FT. Clarify all days- including weekends. *Please do not forget to include the Technical/Customer Service Questionnaire (in the resume doc, after the resume portion).* Job Description: Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our selected candidates to handle each type of call. Job Responsibilities: • Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees. • Answers questions about installation, operation, configuration, customization, and usage of assigned products. • Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures. • Provide remote support and trouble shoot issues with customers to resolve issues. • Typically provides technical support for internal and external customers. • Escalates complex problems to higher level of expertise within organization. Skills and Experience Needed: • High School Diploma or GED required. • Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required. • Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. • The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. • Ability to provide an excellent customer service that results in high customer satisfaction • Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior. •Active Directory,Expert •Microsoft Sharepoint Services,Expert •Microsoft Exchange,Expert •Microsoft Office Communication,Expert •Microsoft Unified Communications,Expert Manager Comments: "We need people that have used Windows 7 and done troubleshooting with the product. Office 2007 and 2010 people should know how to troubleshoot the issues with the product. Networking experience on troubleshooting an issue with an Internet \ network being down. "The type of candidate we are looking for has to have a good working knowledge of the Windows operating systems and messaging/collaboration programs coupled with solid troubleshooting skills. If they have had previous call center experience that certainly helps, but without the basic skills, they can't pass the technical assessment. We would also like to be sure the candidates have working knowledge of how a network\ internet works and the troubleshooting knowledge." General Comments As a reminder-When sourcing candidates for our open Services Support 2 requirements in Salt Lake City, ALWAYS: 1. Ensure your candidates understand it is possible they may be asked to work a different shift at a later time (after offer is made/after they begin working). Please note- the managers try to work with each individual to make shifts work for both parties. a. Always clarify all days of the week (weekends included) and times your candidates can work at the top of your resumes b. If there are any hard stops (times/days your candidates cannot work), it must be clear on the resume at the time of submittal 2. Please ensure any student candidates/consultants understand the importance of discussing potential class schedule changes with their supervisors prior to making changes. The candidates/consultants cannot shift their schedule and expect the managers to accommodate. a. This also applies to non-students. Anytime a consultant has a scheduling conflict, they need to understand the managers may or may not be able to accommodate. SR.IT Recruiter Sandra Taylor ************ Additional Information SR.IT Recruiter Sandra Taylor ************

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing. Deal Desk Analyst Why We Have This Role The Deal Support team is a really exciting and unique opportunity where you're working closely with our salespeople, to keep them free to do what they do best - sales. The Deal Desk supports Sales working with Sales Operations, Product Management, Legal, and Finance leadership to deliver analytical solutions and pricing models to meet business objectives. You will help manage and improve Qualtrics' pricing structures, capabilities, and policies based on insights from internal and external sources including, statistical models (e.g., Conjoint, MaxDiff, etc.), competitive dynamics, market trends, customer research, and cost information. How You'll Find Success Have a customer-first mentality Effectively collaborate with cross-functional teams including Sales, Finance, Legal, and Operations. Ability to analyze and interpret deal-related information, identify growth opportunities, and develop pricing strategies will contribute significantly to our revenue growth objectives. Demonstrated agility and adaptability by quickly adjusting to changes in pricing strategy, market conditions, or organizational priorities while maintaining a focus on achieving team objectives. Leveraging data-driven insights to present compelling recommendations and justifications for pricing adjustments, fostering buy-in from stakeholders and enhancing the decision-making process How You'll Grow Evolving our processes and enhancing our individual team member's skill sets. We facilitate thi Constantly training and learning for development opportunities as well as cross-functional projects to build our skillsets. Things You'll Do Act as a Sales-facing subject matter expert on process, policy, and pricing/packaging related matters Assist Sales teams in building and positioning complex orders, which involves acting as the liaison between Sales and key partners involved in the deal structuring process (e.g. Sales Operations, Accounting, Finance, Legal, Order Management, Product Marketing, etc.) Be responsible for the day-to-day quote and pricing approval, Analyze pricing, discounting, and margin data. Partner with Sales to ensure opportunities are properly built and tracked in Salesforce including stage, probability, booking amount, and various other required fields. Capture and operationalize feedback from Qualtrics sales teams about the effectiveness of pricing and packaging and provide actionable guidance on areas of opportunity and improvement. AidSales with constructing Quotes, Rate Cards, and Enterprise Licensing Agreements, maintain an agreed upon SLA on deal turnaround times. What We're Looking For On Your Resume 1-2 years of experience in deal desk, finance, or sales operations roles Undergraduate degree in Business, Finance, Marketing, Economics, Strategy, Statistics or other relevant majors Strong analytical and quantitative skills, with the ability to interpret large, complex data Working knowledge of Sales organizations, Sales quotas, and CRM platforms (i.e. Salesforce.com) Detail-oriented with strong organizational skills to manage multiple concurrent deals Experience delivering against multiple priorities at the same time along with strong attention to detail, planning and the ability to work in a dynamic environment. What You Should Know About This Team Our Deal Desk team is a dynamic and high-performing group that plays a critical role in driving revenue growth. We have a highly collaborative work environment where we strive to make each day interesting, fun and fulfilling. Our diverse global team has people located throughout the world with different work and educational experiences, and we love to learn from each other. Our Team's Favorite Perks and Benefits Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration. Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office. Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more. Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team. The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Our Computer Repair Technicians perform basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, tablets, and printers. They answer questions or resolve computer problems for clients in person, or via telephone, or electronically. They may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. You will be working at either our West Jordan or Sandy locations! WHAT SKILLS ARE NEEDED: Must know how to repair Windows computers using diagnostic software to troubleshoot computers to determine hardware failures Must be knowledgeable in installing and upgrading Windows & Apple Operating Systems and be able to download specific drivers and software for hardware requirements. The ability to use electrical voltmeters, soldering irons, and computer repair tools is required. ATTRIBUTES WE'RE LOOKING FOR: Passion to succeed! Great work ethic! Teachable and can copy what the best reps do. Excellent communications skills. Ability to multitask and function under stress. Self-motivation. WHAT WE OFFER: Bonuses for performance on top of a good starting base (Average Technician makes $14 to $15/Hr after training and certification) Advancement opportunities (We're growing fast and we need Tech managers) Fun, high energy, and positive environment. Full medical, dental, and vision insurance eligibility after 2 months- and lots more! A FEW NECESSARY REQUIREMENTS: Must have a High school diploma or equivalent Reliable daily transportation. Must be at least 18 years old PC Laptops is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.

We are seeking a highly skilled Computer Vision Engineer to design and implement perception algorithms that enable advanced autonomy and situational awareness for our unmanned aerial vehicles (UAVs). In this role, you will develop real-time vision-based systems for object detection, obstacle avoidance, mapping, tracking, and navigation. You will work closely with our autonomy, robotics, and flight software teams to push the boundaries of what drones can perceive and do in real-world environments. Essential Duties and Responsibilities Vision Algorithm Development Design, implement, and optimize computer vision algorithms for real-time UAV applications, including: Object detection and classification Visual odometry and SLAM Semantic segmentation Motion tracking and optical flow Depth estimation and stereo vision Integrate vision-based features for autonomous landing, collision avoidance, and waypoint navigation. Sensor Fusion & System Integration Fuse data from RGB, IR, depth cameras, and IMUs to enhance visual perception accuracy. Interface with embedded systems and onboard processors (Jetson, Snapdragon, etc.) to deploy CV models efficiently. Work with control systems to inform flight behaviors based on visual context. ML Model Deployment Train and fine-tune deep learning models (YOLO, Mask R-CNN, MobileNet, etc.) for onboard inference. Optimize models for edge devices using TensorRT, ONNX, or OpenVINO. Monitor model performance in real-world flight scenarios and iterate quickly. Testing & Validation Develop offline and in-flight test environments to validate CV systems across diverse lighting and terrain conditions. Log, label, and analyze aerial vision data to support continuous model improvement. Collaborate with QA and autonomy teams to identify edge cases and ensure robustness. Cross-Functional Collaboration Work closely with autonomy, embedded software, mechanical, and product teams to ensure vision systems integrate seamlessly into UAV platforms. Contribute to system architecture, product planning, and future R&D initiatives. Required Qualifications Bachelor's or Master's degree in Computer Science, Electrical Engineering, Robotics, or related field. 3+ years of experience in computer vision or robotics software development. Proficient in Python and C++ for algorithm development and deployment. Experience with OpenCV, ROS, and deep learning frameworks such as TensorFlow or PyTorch. Solid understanding of SLAM, structure from motion, and geometric vision concepts. Familiarity with deploying real-time vision systems on embedded platforms or edge devices. Additional Desired Qualifications Experience working with UAVs, robotics, or mobile autonomous systems. Familiarity with camera calibration, lens distortion correction, and multi-sensor synchronization. Background in 3D reconstruction, LiDAR integration, or image-based navigation. Experience with real-time operating systems (RTOS), GStreamer, or GPU programming (CUDA). Familiarity with FAA Part 107 compliance or DoD/NDAA-compliant vision stacks is a plus. Physical Requirements and Working Conditions Mix of R&D lab, field testing, and close collaboration with drone hardware teams. Occasional outdoor flight trials and real-time vision testing in complex environments. Fast-paced, mission-driven startup or growth-stage company environment Background Check This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law. EEO and ITAR/EAR Work Authorization Disclosure Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization. E-Verify The company participates E-Verify ensure eligibility for employment and compliance with Right to Work rules. Compensation: Salary plus generous annual equity package and potential bonuses.