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Pc support manager skills for your resume and career
15 pc support manager skills for your resume and career
1. Pc Support
- Managed the charge-back process, interviewed potential hires and trained the PC support staff for both telephone and in-person problem resolution.
- Developed and managed a Personal Computer Support Center to provide end user PC support for Martin Marietta internal and external users.
2. Help-Desk Support
- Managed team providing help-desk support, telecom and operations fulfillment.
3. Teleconferencing
- Project Leader for the planning, acquisition, and installation of a desktop video teleconferencing system throughout the command.
- Assist users with audio and video teleconferencing.
4. OS
In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.
- Reduced workstation set-up time by 50% by developing a disk-cloning procedure for streamlining OS system implementation and security properties configuration.
- Utilize System Center Configuration Manager 2007 for server management, featuring OS deployment and a virtual machine manager
5. Technical Issues
- Trouble shooting a vast array of technical issues.
- Communicate and develop relationships with the Engineering and Technical Operations teams to prioritize and address high-priority technical issues.
6. Virus Protection
- Implemented first corporate virus protection initiative.
- Installed Windows Operating systems XP Home, XP Pro, Norton Virus Protection software.
7. Microsoft Windows
- Managed workstation configuration, deployment, and maintenance for different versions of Microsoft Windows.
- Participated as a first responsible in the migration process from Novell Platform to Microsoft Windows NT and 2003 Server.
8. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Produced a mainframe based system-using VM/REXX for Martin Marietta Customer Service representatives to log their calls and to produce weekly reports.
- Managed the Sales Floor employees by creating schedules, training on merchandise, and ensuring excellent customer service was given.
9. Novell
- Managed the conversion from Novell to NT 4.0, including CITRIX and Proxy servers.
- Managed all file servers remotely via Desktop Administrator and Novell Netware Administrator.
10. Production Control
Production control is the component of management that directs, plans, and controls the supply and processing of raw material. Any enterprise does this so that specific products get produced by a stipulated approach to convene an authorized sales programme. Production control is often executed from a control or operations room.
- Job position was eliminated due to Restructure) Manage production control team Plan and purchase coil stock
11. ADP
Automatic Data Processing, Inc. (ADP) is a US provider of human resource management software and services. A personnel management system with which daily human resources processes are manageable and easily accessible. It fusion human resources as a discipline and its basic HR activities, and processes with the mastery of information technologies.
- Traveled to remote sites to compare best practices and headed the Quality Assurance Division for ADP to implement best practices nationwide.
12. SLA
SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.
- Included staffing, SLA objective setting and metrics trending.
- Managed client expectations, ensuring timely resolution and business- friendly updates to meet established SLA and maintain client satisfaction.
13. SQL
- Configured and managed application installations and SQL Server database instances on internal virtual machines used for application testing.
- Created and altered SQL Stored Procedures to fix/support updated User Interface functionality.
14. Lotus Notes
- Developed training of customized programs for Lotus Notes Applications and a Microsoft Access trade information application for 300 users.
- Developed a contact management application based on Lotus Notes for Zurich Re which enabled greater customer focus.
15. User Support
- Provide first and second level PC user support to over 800 customers.
- Managed end-user support functions focused on PCs and PC tools.
What skills help PC Support Managers find jobs?
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List of pc support manager skills to add to your resume
The most important skills for a pc support manager resume and required skills for a pc support manager to have include:
- Pc Support
- Help-Desk Support
- Teleconferencing
- OS
- Technical Issues
- Virus Protection
- Microsoft Windows
- Customer Service
- Novell
- Production Control
- ADP
- SLA
- SQL
- Lotus Notes
- User Support
- Windows XP
- Lan
- User Accounts
- Unix
- Network Support
- Software Support
- Asset Management
- Software Packages
Updated January 8, 2025
