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Become A PC Support Technician

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Working As A PC Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A PC Support Technician Do At Pae, Inc.

* Performs many of the following responsibilities:
* Provide Level III PC technical support, and assisting with lower level support, as needed
* Implement security-related updates and patches on classified and unclassified systems
* Troubleshooting PCs and peripherals
* Monitor the helpdesk ticket queue and provide assistance to customers and junior technicians
* Configure and troubleshoot Windows OS platform (mostly Windows 10) and PC applications
* Manage Base Inventory Tracking System (BITS) for all PC Systems owned/managed systems
* Manage customer asset requests from initial request through shipment and installation
* Assist with the control and maintenance of Government and contractor owned property
* Provide solutions for new software/hardware requirements
* Design and implementation of systems based on customer requirements.
* Create and update Helpdesk documents
* Maintain membership in the DoD CyberSecurity Workforce, which requires no less than 40 applicable continuous learning credit hours per year.
* Must maintain appropriate certifications at all times.
* Provide additional assistance as needed to support government requirements
* Provide regular updates to management
* Keep pace with advancements in computer technology
* Perform other duties as assigned

What Does A PC Support Technician Do At Immanuel

* Key Areas
* Key Responsibilities and Duties of the Job
* PC Support
* Install and update operating systems on PC’s and laptops.
* Install vendor critical and security patches and updates.
* Maintain desktop imaging procedures using Windows Deployment Server.
* Hardware refresh, break/fix and reimaging of new and existing PC’s and laptops.
* Troubleshoot basic PC and peripheral functions.
* Provide support for all user IT support issues and work with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution.
* Help Desk Support
* Identifies, researches, and resolves technical issues and provides courteous and knowledgeable assistance to questions.
* Responds to help desk tickets, telephone calls and e-mail as assigned.
* Tracks and monitors IT problems to insure a timely resolution.
* Assists the Service Desk with IT support issues as remote hands and on-site resource.
* Assist Service Desk with creation and maintenance of end-user documentation.
* Compliance
* Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
* Adheres to Code of Conduct and Mission and Value statements.
* Other
* Performs other duties as assigned or requested

What Does A PC Support Technician Do At General Atomics and Affiliated Companies

* Installs, repairs, and performs preventive maintenance on a variety of moderately complex personal computers and peripheral devices.
* Sets up and tests personal computer systems, peripherals, and software, including operating systems.
* Provides general hardware and software support for users, provides user training, and guides users having difficulty with personal computers, peripherals, or software.
* Performs routine diagnosis on failed equipment and software and coordinates repairs.
* Identifies and reports network issues.
* Interfaces with vendors to resolve hardware/software issues.
* Prepares and maintains electronic and hard reports and logs, including purchase orders and equipment inventories.
* May work the help desk and provide telephone support or arrange for service for trouble calls.
* Able to sit, stand and kneel for extended periods of time
* Ability to lift up to 25 lbs
* Schedule outside repairs for equipment under warranty or contract
* Maintain current knowledge of technological advancements and development in the computer support field
* Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
* Expected to work in a safe manner in accordance with established operating procedures and practices

What Does A PC Support Technician Do At Rockwell Collins

* Assist in repairing, installing, and maintaining personal computers.
* Assist with troubleshooting of the system hardware, desktop support, and printer set up.
* Assist with in network connectivity/cabling and networking hardware such as routers and switches

What Does A PC Support Technician Do At Global Channel Management

* Respond to requests for technical assistance via phone and electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action? Follow standard help desk procedures PC Support Technician needs 1
* years experience PC Support Technician

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How To Become A PC Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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PC Support Technician jobs

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PC Support Technician Career Paths

PC Support Technician
Information Systems Technician Systems Engineer Senior System Administrator
Data Center Manager
9 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Help Desk Analyst Information Technology Specialist Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Network Administrator Director Of Information
Director, Technical Operations
11 Yearsyrs
Technical Support Technician Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Technician Information Systems Technician Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Network Administrator Systems Administrator
Information Technology Manager
8 Yearsyrs
Help Desk Analyst Network Technician Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Help Desk Specialist Technical Support Specialist Business Analyst
Product Manager
7 Yearsyrs
Network Technician Systems Engineer Product Manager
Research And Development Technician
6 Yearsyrs
Desktop Support Technician Information Technology Specialist Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Computer Technician Systems Administrator Network Engineer
Senior Network Engineer
7 Yearsyrs
Technical Support Specialist Systems Administrator
Senior System Administrator
8 Yearsyrs
Desktop Support Technician Help Desk Specialist Systems Engineer
Senior Systems Analyst
7 Yearsyrs
Computer Technician Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Field Service Technician Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Help Desk Specialist Network Technician Systems Analyst
Systems Manager
7 Yearsyrs
Network Technician Lead Technician Technical Manager
Technical Director
7 Yearsyrs
Network Administrator Information Technology Manager
Technical Services Manager
8 Yearsyrs
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PC Support Technician Demographics

Gender

  • Male

    84.7%
  • Female

    12.9%
  • Unknown

    2.3%

Ethnicity

  • White

    77.7%
  • Hispanic or Latino

    12.4%
  • Asian

    7.2%
  • Unknown

    1.9%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    57.8%
  • French

    11.1%
  • German

    4.4%
  • Swedish

    2.2%
  • Dutch

    2.2%
  • Finnish

    2.2%
  • Vietnamese

    2.2%
  • Braille

    2.2%
  • Cantonese

    2.2%
  • Japanese

    2.2%
  • Urdu

    2.2%
  • Norwegian

    2.2%
  • Korean

    2.2%
  • Arabic

    2.2%
  • Russian

    2.2%
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PC Support Technician

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PC Support Technician Education

PC Support Technician

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Top Skills for A PC Support Technician

ComputerHardwareDeskSupportLaptopComputersNetworkPrintersComputerSystemsRemoteSupportWindowsXPTroubleshootActiveDirectoryCustomerServiceSetupTechnicalSupportPCSWindowsNTLan/WanInternetExplorerNovellTroubleTicketsNetworkConnectivityVPN

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Top PC Support Technician Skills

  1. Computer Hardware
  2. Desk Support
  3. Laptop Computers
You can check out examples of real life uses of top skills on resumes here:
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Provided help desk support to client to resolve application, hardware and network issues quickly.
  • Build, upgrade, troubleshoot, and repair desktop and laptop computers (all makes and models).
  • Installed, configured and maintained desktops, laptops and network printers
  • Assisted with the maintenance and configuration of training room computer systems to ensure they were always ready for use in classes.

Top PC Support Technician Employers

PC Support Technician Videos

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