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Remote Entry-Level IT Specialist (Veteran-Friendly) Michigan
Evolve Systems
Remote pc systems administrator job
We're seeking Michigan-based veterans to join our IT team. If you were honorably discharged between 2012 2025, this entry-level IT role is designed to give you hands-on training and support as you transition into a civilian IT career. Responsibilities Include
Set up and maintain computer systems and networks
Troubleshoot and resolve basic technical issues
Learn installation and configuration of hardware/software
Follow cybersecurity and data protection procedures
Work as part of a remote IT team
Ideal Candidate
Veteran discharged 2012 2025
No prior IT experience necessary
Strong teamwork and communication skills
Eager to learn and develop technical skills
Compensation & Benefits
Pay: $26 $33/hr
Flexible remote work options
Paid IT training and certifications
Veteran-friendly environment and career advancement
Apply today and start your next mission a successful career in IT!
$26-33 hourly 13d ago
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ASSISTANT REGISTRAR, TRANSFER CREDIT, ENROLLMENT & STUDENT ADMINISTRATION, Enrollment, University Registrar
Boston University 4.6
Remote pc systems administrator job
About the Role
Boston University is seeking a collaborative, strategic, and detail-oriented Assistant Registrar for Transfer Credit to join our Office of the University Registrar (OUR). The Assistant Registrar at Boston University plays a key role in overseeing transfer credit articulation and processing, ensuring accuracy and compliance with university, state, and federal policies. Reporting to the Senior Assistant Registrar for Transfer Credit and Articulation, this position manages transfer credit evaluations, maintains related data systems within MyBU and other platforms, and collaborates with campus partners to facilitate smooth transfer credit operations. The Assistant Registrar also supports system improvements through testing, documentation, training, and process evaluation.
Key Responsibilities:
Evaluate transfer transcripts and maintain detailed records using spreadsheets and databases to ensure accurate credit application. Collaborate with transfer credit teams and provide students with guidance on the transfer process.
Manage communications with students, parents, faculty, and staff regarding transfer credit inquiries. Ensure online resources and transfer credit databases, including TES and Transferology, are current and accurate.
Train and oversee staff on transfer credit policies and processing procedures. Prepare reports and documentation to support institutional planning. Assist with Advanced Placement credit evaluation and maintain quality control on transfer-related records.
Support the Senior Assistant Registrar with system upgrades and process improvements through testing, training, documentation, and policy assessment. Participate in special projects to enhance transfer credit services.
About the Organization
The Office of the University Registrar is part of the Enrollment & Student Administration unit (ENSA). It supports the instructional and student progress endeavors of Boston University by providing quality services to students, faculty, academic and administrative departments, and the public. We supervise registration and the evaluation of transfer credit, maintain student academic records and record grades, issue transcripts, verify enrollment and graduation, issue diplomas, assign classrooms, produce the class schedule, schedule final examinations, and oversee production of the Bulletin and the Degree Advice system.
Across the 11 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly inclusive University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.
Required Skills
Requirements
A cover letter is required for consideration.
About the Candidate:
Bachelor's Degree required
3-5 years of experience in higher education administration, student records, or related area
Strong understanding of student information systems (preferably PeopleSoft or similar).
Strong analytical, communication, and organizational skills.
Proven ability to collaborate across departments and manage multiple priorities in a dynamic environment.
Commitment to data integrity, compliance, and continuous improvement
Benefits and other information
* Remote work is dependent on performance and responsibility. This position is designated as remote-local. The successful candidate must reside within a 3-hour commuting distance of the University to attend occasional in-person events as required.
* Generous benefits package including health, dental, life insurance, tuition remission, retirement plan, paid time off.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
$40k-63k yearly est. 2d ago
Desktop and Education Support Specialist
Us Tech Solutions 4.4
Pc systems administrator job in Columbus, OH
The Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues.
Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms.
Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.
Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management.
Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment.
Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers.
Installs new technology into the classrooms and performs as needed upgrades in same classrooms.
Performs preventive maintenance in classrooms on a regular basis.
Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function.
Will serve as desktop support for onsite technical assistance.
May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends.
Required Experience:
Two years of experience or knowledge supporting desktop computers running Windows, JAMF, Mac OS or both in a network environment.
Experience with audio/visual equipment used in teaching, meeting, and event spaces.
Ability to work as part of a team and take the initiative to work independently.
Ability to maintain and manage information and documentation in an organized, systematic way.
Professional experience providing customer service.
$39k-50k yearly est. 2d ago
Application Analyst and Developer, Epic Client Systems Administrator (ECSA)
Healthpartners 4.2
Remote pc systems administrator job
HealthPartners is hiring an Application Analyst and Developer, Epic Client SystemsAdministrator (ECSA) on the Epic Core Team. The ECSA is responsible for installation, configuration, upgrades, support, monitoring, and maintenance for Epic Client Systems infrastructure. This is a full-time position with an option of working remote or on site.
The Epic Core Team is responsible for managing Epic environments, Epic Client SystemAdministration, Epic print set up, Epic Data Courier Admin, etc. The Epic Core Team works closely with our Cache DBA's, Virtual Hardware System team, Application Deployment team as well as Desktop, End User Computing, and a Support Center. This position ensures that the appropriate analysis and technical requirements are documented for applications changes. The person in this position is responsible for documenting, coding, and assessing application changes for larger application changes that may have minimal interfaces with other applications and systems.
ACCOUNTABILITIES:
* Assesses builds and deploys software and new application functionality.
* Performs unit testing and assists with system and end-user test planning and testing.
* Develops and/or assists with test scripts; may manage the testing process or advise business partners on testing components.
* Analyzes functional and technical requirements for moderate changes or enhancements and updates system designs and specifications.
* Diagnoses system failures and corrects issues.
* Drafts technical specifications based on identified business requirements.
* Supports 3rd party application software; interacts with vendors regarding problems, upgrade schedules, and software installations.
* Provides requested documentation and interviews with auditors and third-party requestors.
SKILLS/EXPERIENCE:
* Working knowledge of programming languages
* Strong experience with Microsoft Office tools
* Strong understanding of IT infrastructure
* Proven ability to gather requirements and deliver output on those requirements
* Strong communication skills in technical and non-technical vernacular
* Proven ability to write technical documentation in a clear manner
* Experience participating on project teams, preferably from initiation through successful implementation and acceptance of application changes
* Expertise with more than one system development methodologies
* Excellent analysis and problem-solving skills
* Able to be on-call 24X7 in areas of expertise
REQUIRED QUALIFICATIONS:
* Bachelor's degree in Computer Science, Business Administration, Management Information Systems or equivalent experience/training
* 3+ years IT analysis and technical design experience
* 1+ year experience coding, testing, and implementing program changes
PREFERRED QUALIFICATIONS:
* 1 year of healthcare/ health plan experience
#LI-Remote
$69k-82k yearly est. Auto-Apply 52d ago
Computer Field Technician
Bc Tech Pro 4.2
Pc systems administrator job in Columbus, OH
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-40k yearly est. 1d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Pc systems administrator job in Columbus, OH
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$60k-82k yearly est. 39d ago
User Support & Junior Systems Administrator
Ice Consulting
Remote pc systems administrator job
Job Description
ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security.
Position Overview:
We are seeking a User Support & Junior SystemsAdministrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently.
Key Responsibilities:
Provide technical support to users, addressing and resolving hardware and software issues.
Assist in the maintenance and administration of servers and networks.
Document and track support requests using ticketing systems.
Conduct training sessions for users on IT best practices and system usage.
Manage and maintain asset inventory of hardware and software.
Support the implementation of security protocols and monitoring systems.
Requirements
Qualifications:
4+ years of hands-on experience in user support and systemsadministration.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proficiency in Windows and Apple operating systems.
Working knowledge of server systems, particularly Windows Server (2008/2012).
Experience with cloud services such as Office 365 and Google Workspace.
Familiarity with MDM solutions and security protocols.
Excellent troubleshooting skills and ability to work under pressure.
Strong communication skills and a customer service-oriented mindset.
Ability to adapt to rapidly changing technology and business needs.
Benefits
401(k) with company match
Company Paid Holidays
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.
$63k-79k yearly est. 23d ago
Junior System Administrator - Fully Remote - US Based Only
Fortified Data
Remote pc systems administrator job
Junior SystemAdministrator
Fully Remote - US Based Only
Fortified data is a rapidly growing global provider of database design, management, and support services. We are thought leaders within our industry with many years of experience in some of the largest and highest volume mission critical systems. We pride ourselves on providing our clients with holistic business and technical roadmaps that enable them to meet and exceed their objectives. Our work environment is challenging, fun, and exciting. We are a destination employer where the majority of employees are referrals from existing staff.
Fortified Data is an equal opportunity employer. Eligible candidates must provide evidence of legal working status for any employer in the U.S.
Job Summary
Fortified Data is currently seeking a Junior SystemAdministrator. The systemadministrator will be supporting the ongoing operation and maintenance of the IT environment including end user support, cloud infrastructure management, application management and support, IT security, and automation/integration. This position will primarily focus on end user support and device management, with opportunities to develop skills in infrastructure and security operations. While this role focuses on IT operations and user support, familiarity with database concepts is beneficial given our work in database services.
Duties & Essential Job Functions
Primary Responsibilities (Daily/Core Functions)
Manage and prioritize work across multiple streams including support tickets, assigned project tasks, and ongoing operational responsibilities, ensuring timely resolution and proper documentation
End user troubleshooting for hardware, software, and application issues
VPN and remote connectivity support
User access management including onboarding and offboarding processes
Device management including deployment, configuration, and maintenance of end user systems
Mobile device management using MDM platforms
Manage endpoint patch management and vulnerability remediation, including deploying updates, tracking open findings, and coordinating resolution with end users
Install, package, and update client applications
Manage IT asset inventory and equipment lifecycle
Conduct end user training for various technology platforms
Create and maintain documentation and technical specifications
Secondary Responsibilities (Growing/Development Areas)
Assist with configuration and maintenance of virtual servers and cloud infrastructure
Monitor system health dashboards and respond to alerts
Support monitoring and management of system and application backups
Coordinate with vendors for hardware procurement, support, and RMA processes
Enable and support self-service tooling for development and test environments
Participate in automation and integration projects
Assist with creating and maintaining IT policies and procedures
Support security audits and compliance reporting activities
Education & Experience
Education
Associate's degree in Information Technology, Computer Science, or related technical field
Or equivalent combination of education, certifications, and experience.
Required Experience
2-3 years of experience in IT support or help desk role
Experience managing support requests through ticketing systems
Demonstrated ability troubleshooting Windows desktop/laptop systems
Experience with user account management and access provisioning (Active Directory or similar)
Knowledge of device management and deployment processes
Basic understanding of networking concepts including VPN, DNS, and connectivity troubleshooting
Experience documenting technical processes and creating end user documentation
Preferred Experience
Experience with Microsoft 365 platform including Azure, Intune, and SharePoint
Familiarity with mobile device management (MDM) platforms
Experience with scripting or automation (PowerShell, Python, or similar)
Basic understanding of Microsoft SQL Server and database concepts
Experience with patch management and vulnerability remediation processes
Familiarity with asset management and inventory tracking systems
Preferred Certifications
ITIL Foundation
Microsoft 365 or Azure certifications
CompTIA A+, Network+, or Security+
Required Attributes
Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceeding customer expectations.
Time Management & Prioritization: Effectively manages competing priorities across support tickets, assigned projects, and ongoing operational responsibilities. Able to assess urgency, communicate status, and deliver timely resolution.
Problem Solving: Anticipates problems, recognizes and accurately evaluates the signs of a problem and analyzes current procedures for possible improvements.
Detail Oriented: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
Technical Aptitude: Comfortable learning and supporting diverse software applications ranging from standard business tools to IT management platforms including ticketing systems, endpoint management, and monitoring tools. Demonstrates ability to quickly understand new technologies and effectively support or implement them.
Work Environment
100% remote
Occasional travel possible
$59k-71k yearly est. 12d ago
Part Time Information Technology Help Desk Technician
Valor Network 4.5
Remote pc systems administrator job
Job Title: Information Technology Help Desk Technician
Job Classification: Nonexempt
Summary: Provides support to end users on a variety of issues for multiple offices by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
1. Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts.
2. Team member of the call center assisting users with completing functions.
3. Effectively troubleshoots Level 1 technical issues.
4. Resolves or escalates problems to management as needed.
5. Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution.
6. Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
7. Trains users in learning new company-provided applications and assists in problem solving for applications issues.
8. Assists with setup of accounts for users.
9. Provides support with documentation, write up instructions, and procedures.
Qualifications:
This position is part time with the required hours of 1 p.m. - 9 p.m. EST, Monday thru Sunday. Candidate must be available to work 1 p.m. - 9 p.m. EST, Monday thru Sunday including holidays and weekends.
To perform this job successfully, an individual must have strong customer service skills, positive proactive personality and is able to perform basic troubleshooting.
Education/Experience:
High school degree, additional education is encouraged. Prior customer service or information technology experience.
Special Skills:
Verbal communication skills
Customer service oriented
Team player
Work Environment:
Work is performed remotely on a computer workstation.
Physical Requirements:
Sitting
Keyboarding
Speaking
Vision for Computer Use
Pay Range: $20-25 per hour
$20-25 hourly 14d ago
Information Technologist I
MSU Careers Details 3.8
Remote pc systems administrator job
The Finance Business Application Support (FBAS) Team provides technical support for enterprise financial systems, including the Kuali Financial System (KFS), Kuali Rice, Kuali Materials Management (KMM), Organization of Interest (OOI), Spartan Marketplace, Concur Travel Connector (CTC), and the Payroll Encumbrance Transaction System (PETS).
Reporting to the FBAS Manager the Application Developer will primarily perform the following duties:
Collaborate with business stakeholders, IT teams, and vendors to gather technical requirements and assess system integrations
Analyze and translate business needs into technical designs and application solutions
Design, develop, enhance, and integrate enterprise applications and services
Perform unit, integration, and end-to-end testing; debug and resolve technical issues
Provide ongoing application maintenance and support, including batch processing and fiscal year-end activities
Create and maintain technical documentation for applications, interfaces, and services
Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report's America's Best Colleges 2025. Located in East Lansing, three miles east of the state's capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement.
Minimum Requirements
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in with coursework in an information technology field related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.
Desired Qualifications
One to three years of related and progressively more responsible or expansive work experience of software development using J2EE, Spring Framework, Spring Data, Spring Batch, Kuali Rice, Struts, ORM, RDBMS, SQL, ReactJS, Web Services or an equivalent combination of education and experience. Good analytical, communication and team-work skills.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Cover Letter
Resume
Special Instructions
3 Professional References knowledgeable of your work.
Work Hours
STANDARD 8-5
Website
www.tech.msu.edu
Remote Work Statement
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
Bidding eligibility ends February 3, 2026 at 11:55 P.M.
$50k-70k yearly est. 1d ago
Junior System Administrator
Cultura 4.1
Remote pc systems administrator job
The company where you can make an impact and bring value.
The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr SystemAdministrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing imaging, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction. We are a growth-oriented company and are looking for like minded individuals.
THE POSITION
This position is fully remote. The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr SystemAdministrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing system images, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction.
Our company is ever changing and dynamic, so the ideal candidate will have the ability to float between multiple tickets and projects and prioritize assignments appropriately. 80% of time in this position will be dedicated to the service desk, with the remaining 20% of time focused on assigned projects or assisting on projects assigned to System or Network Administrator(s). This position has high potential for personal growth for applicants willing to seize the opportunity.
Job Description:
About Cultura Technologies
Cultura Technologies delivers innovative software solutions that simplify business and information management across the agricultural supply chain. Our mission is to help agribusinesses improve yields and product quality, reduce operational variability, streamline processes, enhance decision-making, and mitigate risk. From back-office functions like accounting and payroll to operational workflows such as grain handling, crop planning, and traceability, our technology empowers greater productivity and exceptional customer service.
Position Overview
We are seeking a Junior SystemAdministrator to join our growing IT team. This fully remote role supports a distributed workforce across North America and plays a key role in maintaining a secure, efficient, and user-friendly computing environment.
The ideal candidate is a proactive problem solver with a passion for technology, strong troubleshooting skills, and an eagerness to learn. This role offers significant growth opportunities for individuals looking to advance into more senior system or network administration roles.
What You'll Do
Provide Tier 3 helpdesk support for hardware, software, and network issues.
Manage and maintain desktop computing environments, including device deployment, configuration, and OS installation.
Maintain accurate asset tracking for all company hardware.
Create, update, and maintain IT documentation to ensure consistent and reliable processes.
Collaborate with senior system and network administrators on projects and assist with light server administration tasks.
Balance multiple tickets and ongoing initiatives in a fast-paced environment.
Time Allocation:
80% Service Desk support
20% Project work and collaboration with System/Network Administrators
Required Skills & Experience
1-3 years in a Level 3 Helpdesk or similar technical support role.
Strong working knowledge of antivirus/antimalware tools (CrowdStrike preferred).
Solid understanding of DNS, DHCP, and general networking fundamentals.
Experience with hardware asset management.
Ability to manage and tune spam filtering solutions.
Strong ticket triage abilities and experience prioritizing workloads.
Excellent documentation, organization, and follow-through skills.
Preferred Skills
Experience with monitoring systems (e.g., SolarWinds, Spiceworks, Nagios).
Familiarity with EDR solutions, especially CrowdStrike.
Experience working in distributed or remote support environments.
Soft Skills
Clear and professional communication with both technical and non-technical users.
Ability to work independently while managing multiple priorities.
Strong attention to detail and organizational abilities.
Team-oriented mindset with a focus on collaboration and continuous improvement.
Education & Certifications
Bachelor's degree in MIS, Computer Science, or a related field (preferred but not required).
Relevant certifications (e.g., A+, MCSA, CCENT) are highly desirable.
Commitment to ongoing learning and professional development.
This is a primarily remote role; however, the selected candidate must be located near Ankeny, Iowa, or Alpharetta, Georgia, as occasional travel to these office locations will be required.
Worker Type:
Regular
Number of Openings Available:
1
$55k-66k yearly est. 8d ago
Database System Administrator for ADABAS, IDMS, Datacom, Oracle
Din Development Corporation
Remote pc systems administrator job
DDC- IT Services is seeking a qualified candidate to fill the role of a Senior Database Admin (ADABAS). This individual will maintain software and DBMS environments in compliance with the STIG and/or the SRG.
Job Duties and Responsibilities:
Maintain software and DBMS environments in compliance with the STIG and/or the SRG. This includes keeping software at a vendor supported version, applying necessary security software patches within the required timeframe, and maintaining required documentation as outlined in the STIG. Maintain any and all software exits associated with the software maintained in this SOW, regardless of the language used to write the exit.
Maintain a working knowledge of departmental SOPs. Ensure that all work is completed using the documented procedures, to include updating and maintaining tickets, change requests, and documentation.
DBMS, including all changes and upgrades. Provide a report to the supported Government POC on customer questions.
Use SMP/E to install software as a lead technician within the IBM SMP/E.
Install, customize, upgrade and maintain Data Base Management Systems (DBMS) Software on mainframe computer platforms running z/OS. Participate in planning and executing database migrations, application software upgrades/migrations.
Analyze reasons for outages to provide RCA reports, give presentations to managements about RCA, and lead mitigation efforts of a team of technicians.
Demonstrate a thorough understanding and experience of the IBM SMP/E environment while using SMP/E to install software as a lead technician.
Other duties as assigned.
Job Requirements (Education/Skills/Experience):
*Must have an active Secret Clearance*
Must currently possess one of the IAT Level 1 certifications:
A+CE
CCNA-Security
Network+ CE
SSCP
Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC's ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.
#ddcitservicesjobs
#LI-DNP
$69k-93k yearly est. Auto-Apply 60d+ ago
Operational Technology (OT) Systems Engineer
Auria 3.9
Remote pc systems administrator job
Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide. We are currently searching for an Operational Technology (OT) Systems Engineer to join our global IT team. The OT Systems Engineer position can be located at any of our North America plants and will be determined based on the successful candidate's location. Operational technology is hardware and software that detects or causes a change, through the direct monitoring and/or control of physical devices, processes and events. For Auria, this includes industrial control devices (ICS), supervisory control and data acquisition (SCADA) systems, programmable logic controllers (PLCs), and human-machine interfaces (HMIs) in our manufacturing facilities. This role will focus on enhancing OT device data acquisition, management, and operational processes while bringing enterprise IT and cybersecurity best practices to the shop floor. The ideal candidate will bring strong technical leadership experience in industrial environments with a deep understanding of IT/OT convergence in a manufacturing environment.
What you will do:
Technical Leadership:
Plan and execute projects focused on supporting plant staff in integrating shop floor equipment with business systems to improve overall operational effectiveness.
Coordinate with cross-functional technical resources (IT, cybersecurity, maintenance, engineering, operations, and others) to ensure project milestones and goals are achieved.
Stay current with emerging technologies and trends in industrial automation, Industrial IoT (IIot) data analytics, and OT cybersecurity.
System Integration:
Establish and implement data collection frameworks for OT environments, enabling real-time monitoring and historical analysis.
Support predictive maintenance, process optimization, and quality improvement initiatives through data analytics.
Define data inputs and outputs that support AI-driven insights, in collaboration with data management and automation teams.
Coordinate the implementation of AI tools that enhance operational efficiency.
Develop and maintain documentation for system architecture, configurations, and operational procedures.
Information Technology:
Instill enterprise IT best practices in the manufacturing OT environments.
Collaborate with cybersecurity teams to assess risks, implement security controls, and ensure compliance with relevant standards.
Support operations teams in responding to security incidents, vulnerabilities, and anomalies.
Communication & Training:
Serve as the primary liaison between vendors, internal stakeholders, and technical teams.
Develop and deliver training sessions for stakeholders, ensuring technology adoption and operational effectiveness of the integrated systems.
Other duties as assigned.
What you will gain as a part of the Auria Team:
An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits.
Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options.
Parental Leave and Adoption and Surrogacy Benefits for salaried employees.
Tuition Reimbursement available for eligible employees to continue education.
Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4%.
Salary Continuation & Long Term Disability (LTD).
What you will bring:
Bachelor's degree in Engineering, Information Systems, Industrial Technology, or a related field, preferred.
Five (5) or more years of experience in technical leadership within manufacturing, industrial automation, or IT/OT integration.
Minium of ten (10) years in a role focused in IT, OT, and/or control systems.
Proven experience integrating manufacturing OT systems with ERP/MES systems, preferably Plex and Plex MES Automation and Orchestration (Plex A&O, formerly Mach2).
Travel Requirements:
This position will require up to 50% travel to North America plants, including Mexico.
Knowledge, Skills, and Ability:
Exceptional communication, stakeholder management, and organizational skills.
Expertise in global Industrial IoT (IIot) platforms, with PTC Kepware proficiency being highly preferred.
Strong understanding of OT systems, industrial network protocols, and shop floor technologies (e.g., SCADA, PLCs, sensors).
Experience with Industry 4.0, IIoT, and smart manufacturing initiatives.
Familiarity with CMMS/EAM platforms, predictive maintenance strategies, and equipment performance monitoring.
Understanding of how to apply IT best practices to OT environments, to include asset management, change management, disaster recovery planning, and others.
Experience with Zero Trust frameworks and cybersecurity tools (e.g., firewalls, NAC, SIEM).
Hands-on experience with visualization tools (e.g., Power BI, Ignition, or similar).
When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process. Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.
$88k-121k yearly est. Auto-Apply 21h ago
Contract: Creative Technologist
Upwork 4.9
Remote pc systems administrator job
Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that supports Upwork's business. Our HWS team members are located all over the world.
We are looking for a Creative Technologist to build and scale a best-in-class automated creative pipeline that supports paid acquisition and growth marketing at scale. Sitting at the intersection of AI, systems design, and high-craft creative production, this role is responsible for evolving an existing performance creative framework into a robust, human-in-the-loop system that consistently delivers static assets (editable in Figma), motion graphics, and video editorial content.
This role will collaborate closely with Paid Acquisition, Growth Marketing, and Creative teams to create tools and workflows that accelerate experimentation, uphold creative quality, and preserve essential human oversight.
Work/Project Scope:
Architect and implement AI-powered creative workflows that accelerate the production of static, motion, and video assets.
Design the end-to-end creative system for paid acquisition, from intake to delivery across channels (e.g., Meta, TikTok, YouTube, display).
Integrate generative AI tools (image, video, audio, and text) into a streamlined pipeline using APIs, low/no-code platforms (e.g., n8n, Make, Zapier), and light scripting.
Build modular systems and templates in Figma, Adobe Creative Cloud, and motion design tools to increase iteration speed while ensuring brand consistency.
Establish and document human touchpoints for QA, legal, brand, and performance reviews to maintain oversight and quality standards.
Produce static assets (editable in Figma), motion content (animations, display), and short-form video optimized for performance marketing.
Translate growth hypotheses into structured creative systems (e.g., modular headlines, messaging frameworks) that support AI remixing and scalable testing.
Collaborate with marketing analytics to connect creative variants to performance data (CTR, CAC, ROAS, LTV), then optimize templates and processes based on insights.
Define and maintain asset libraries, taxonomies, and tagging schemas that support efficient versioning, discoverability, and reuse.
Create documentation, playbooks, and onboarding materials for cross-functional teams to effectively use and contribute to the creative system.
Drive continuous improvement by running structured experiments on prompts, templates, workflows, and tooling.
Must Haves (Required Skills):
6-10 years of experience at the intersection of creative technology, design systems, performance marketing, and AI-powered workflows.
Proven ability to design and implement creative automation systems for marketing, not just use AI tools.
Hands-on experience with AI platforms (e.g., OpenAI, Gemini), automation tools (e.g., Zapier, n8n, Make), and scripting for tool integration.
Advanced proficiency with Figma (components, libraries, tokens) and Adobe Creative Cloud (especially After Effects and Premiere Pro).
A strong portfolio of performance-driven creative (Meta ads, display, short-form video) and a clear understanding of channel-specific creative requirements.
Systems thinker with strong design sensibility and attention to detail-able to operationalize high standards for static, motion, and video creative.
Effective communicator capable of bridging the gap between creative and technical teams, translating complex workflows into user-friendly systems.
Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.
Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.
To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice
$27k-41k yearly est. Auto-Apply 14d ago
Managed Care Network Administrator
Labcorp 4.5
Remote pc systems administrator job
Recognized as one of Forbes 2024 “America's Best Large Employers” and named to the Forbes 2024 "Best Employers for Diversity", Labcorp is seeking to hire a Managed Care Network Administrator.
The Contract Administrator is a key position within the Managed Care Department. The Managed Care Administrator reviews all documents including Labcorp's standard Managed Care Laboratory Services Agreement, Third Party Agreements, Amendments, Addendums or Extensions to an existing contract or agreement, Non-disclosure Agreements, Work Orders and Statements of Work (SOW), Letters of Intent (LOI), Letters of Agreement (LOA), Memorandums of Understanding (MOU), Term Sheets and Responses to Bids, Requests for Proposal (RFP) or Requests for Information (RFI).
Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility.
Responsibilities:
The Contract Administrator has four main tasks:
Create and/or edit a document that is consistent with Managed Care Review Committee (MCRC) approval and the terms negotiated by the Managed Care Representative.
Ensure the document has been reviewed and approved by Legal and all terms are approved or modified to meet legal approval.
Maintain documents and update databases. Documents and associated work papers must be maintained for access and easy retrieval. Appropriate databases must be updated and maintained to include contracts management system and the Managed Care Contract Terms Worksheet.
Assist the Managed Care Representative with defined tasks to meet the obligations of the Managed Care Agreements.
The Contract Administrator must ensure that pricing terms have been submitted and received approval from the MCRC or its designee if required. The document must be updated to reflect MCRC pricing terms and, in coordination with the Managed Care Representative, be consistent with negotiated terms submitted on the Contract Term checklist. If specific terms are outliers with Labcorp standard policies or practices, necessary approvals must be provided by the Managed Care Representative and filed into the contract management system.
Agreements requiring Law Department approval shall be forwarded to the Law Department after the Contract Administrator reviews and redlines proposed changes to the documents. Once reviewed for changes and financial approval, the responsible attorney shall identify the contract as approved through contract management system or by communicating in writing that the version of the agreement has been reviewed and approved. An agreement may be approved provided certain changes/corrections are made. It is the responsibility of the Contract Administrator to ensure that the changes/corrections are made prior to document execution. The Contract Administrator shall be responsible for ensuring that the contract is signed by an authorized representative of Labcorp and for ensuring that a fully executed original is returned. If the agreement is not approved, then the Contract Administrator must work with the Managed Care Representative to explain key issues for discussion with the client.
All managed care documents must be maintained in a way they can be produced upon limited notice. Upon execution, all agreements and supporting documentation including but not limited to correspondence concerning negotiations, necessary approvals of Senior Management, MCRC and the Law Department must be kept and maintained by the appropriate contract administrator within the contract management system record. The Managed Care Contract Terms Worksheet must be updated with the final terms and pricing.
To ensure that all requirements of the Managed Care Agreements are met, the Contract Administrator may assist Managed Care Reps to perform required tasks such as PSC and financial reporting.
Requirements
Associate's degree required. Bachelor's degree preferred.
3+ years managing legal contracts
Basic understanding of Managed Care and contract terms or Paralegal experience
Knowledge of Access, Word, and Excel
Basic understanding of state and federal insurance laws/regulations
Ability to draft legal language
Application Window: Open through 2/1/2026
Pay Range: $80,000 to $85,000
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
$80k-85k yearly Auto-Apply 3d ago
Join our Talent Network - Georgia Tech
Freudenberg Medical 4.3
Remote pc systems administrator job
Working at Freudenberg: We will wow your world!
Responsibilities:
At Freudenberg, we are dedicated to fostering an environment where our employees can leverage their skills to add significant value to their teams. While each opportunity varies based on the business area, location, and specific role, Freudenberg is committed to creating a remarkable experience for all.
Our values resonate with many: we are human, fair in our behavior, family-oriented, diverse, respectful, and committed to leaving a sustainable footprint for the world of tomorrow.
By submitting your resume, you're not applying for a specific job and should not expect to be contacted immediately. Instead, you're joining our exclusive talent network, designed specifically for students during the 2026 career fair and industry expo season.
Why Join Our Talent Network?
Scholarship Opportunities: Be the first to know about scholarships available to you.
Job Alerts: Receive follow-ups to join our job alerts and get notified about specific job openings that match your interests.
Future Interactions: Stay connected with Freudenberg for other exciting opportunities to engage with us.
Joining our talent network is a fantastic way to stay informed and connected with Freudenberg, opening doors to future opportunities and career growth.
Qualifications:
Our talent network is specifically designed for students we meet during the 2026 college career fair and industry expo season. We are particularly interested in those with backgrounds in Chemical, Industrial, Materials, Mechanical, Plastics, Polymer, and Textile Engineering. By submitting your resume, you are not applying for a specific job and should not expect to be contacted.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg North America Limited Partnership
$60k-81k yearly est. Auto-Apply 14d ago
Jr. Helpdesk(1 yr exp )_Servicenow _Govt. exp preferred_w2 only
360 It Professionals 3.6
Pc systems administrator job in Columbus, OH
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
We are looking to fill a position for helpdesk Analyst in ColumbusOH. The selected person will help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
Qualifications
Mandatory Requirements/Time
1. 1 Year I.T experience
2. 1Year Troubleshooting experience
3. 1 Year experience documenting procedures
Desired Skills/Time
• Service Now experience is desired.
Additional Information
In person interview is acceptable.
$63k-80k yearly est. 60d+ ago
Technical Specialist - IT Information Security (Golden Colorado)
Con Edison 4.9
Remote pc systems administrator job
Join us at Con Edison where you will leverage your threat intelligence expertise to make a real impact. As a technical specialist, you will collaborate with public and private partners to create cutting-edge cybersecurity guidance and reports. This role offers a unique opportunity to network with top security specialists from various organizations within a dynamic public-private intelligence fusion center. Your strong knowledge of OT (operational technology), utilities, or industrial control systems will be highly valued and essential for this position. Required Education/Experience
Master's Degree in Information Technology, Cybersecurity, Computer Science, or a related field and with a minimum of 6 years of work-related experience or
Bachelor's Degree in Information Technology, Cybersecurity, Computer Science, or a related field and with a minimum of 8 years of work-related experience
Relevant Work Experience
Top Secret Security clearance or eligible, required.
Previous cybersecurity experience, required.
Previous senior level experience with cyber threat intelligence, preferred.
Previous utility or OT experience, preferred.
Skills and Abilities
Strong written and verbal communication skills
Ability to work within tight timeframes and meet strict deadlines
Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
Licenses and Certifications
Driver's License Required
Other: Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Preferred
Physical Demands
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Ability to read small print and symbols
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Must be able and willing to travel, as needed.
Must be available 24/7, on call, and/or participate in off-hour emergency response activities as required.
Core Responsibilities
Onsite three days per week in Golden, CO required.
Stay current on cyber threat intelligence (CTI) developments and trends.
Provide expert guidance to shape and strengthen the threat management strategy.
Develop CTI awareness, investigation, remediation reports.
Develop threat hunting packages and track remediations for findings.
Update CTI metrics and dashboards.
Work with external CTI stakeholders and provide analysis on industry direction.
Attend external CTI events.
Provide guidance and training to junior analysts.
$80k-102k yearly est. Auto-Apply 38d ago
Network Support Technician I
General Communication 4.7
Remote pc systems administrator job
$2,500 Hiring Bonus!
*Candidates must already physically reside in Alaska
GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to interact with a wide variety of business, operations, and technical staff.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Demonstrated good verbal and written communication skills.
Ability to explain technical activities to customers.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Demonstrated administrative and organizational skills.
Ability to accurately document procedures and technical processes.
Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
General understanding of Information Technology.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Knowledge and operating skills in mainstream operating systems.
Additional Job Requirements:
This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems.
Essential Duties:
Tier I Support:
First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented.
Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions.
Minimum Qualifications:
Required: *
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Minimum of six (6) months experience in a customer service or call center environment. *
Preferred:
Associate degree in telecommunications, computer science, electronics or relevant field.
Microsoft, ITIL, CompTIA, Cisco certifications.
Telecommunications experience.
Other telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring daily routine computer usage.
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Virtual workers must comply with remote work policies and agreements.
Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
$43k-48k yearly est. Auto-Apply 13d ago
Systems Administrator II - Information Technology
Ashland University Portal 4.6
Remote pc systems administrator job
This position is responsible for the secure and highly available operations environment supporting the students, staff, and faculty. This role will also direct the effort to install, maintain, administer, upgrade, and continuously improve the institution's operating environment to ensure ongoing reliability, performance, and security. The position will also help plan, design, and support IT infrastructure projects for the IT office as well as other business units. Essential Position Duties and Responsibilities: Maintains, monitors, and supports the infrastructure environment and facilities. Coordinates and works on multiple cross-functional projects with potential of multiple concurrent users ensuring control, integrity, and accessibility. Manage institution VMware cluster by performing routine maintenance, maintaining data retention practices, and supporting DR solutions. Manage and maintain campus Active Directory environment, email, file and print, user creations and rights, GPO's, etc. Share responsibility for core network infrastructure such as DNS , DHCP , and firewalls both hardware and virtual. Maintain all campus servers and networking hardware under your control with appropriate OS and software patches and updates. Ensure documentation for systems is up to date, and all system changes are made using departmental change control procedures. Reports, recommends, and ensures infrastructure systems are secure. Will be required to analyze audit trails to detect violations, adherence, compliance, and security investigations. Assist in troubleshooting and maintaining network, server, and end user equipment. Monitors systems operating capacity in terms of disk space storage, and CPU utilization. May validate voice network configurations. Provides support for infrastructure connectivity or related network/communication issues. Administers SANs related to hardware, software, capacity management, backups, archival, DR, provisioning, installation, troubleshooting, design, and monitoring. Other duties as assigned by the Director of Infrastructure and Security.
Physical Demands
Office environment with some lifting and hauling of equipment up to 60 lbs. Typical work week: 8AM - 5PM, however, some weekend and evening work hours required Hybrid work from home negotiable Cellphone availability during normal and after work hours required Valid driver's license and ability to drive to remote campus locations and attend training as assigned
Required Qualifications
Education: BS/MS in technical field, preferably in computer science, engineering or related. Associates degree combined with certifications may be substituted Experience: Requires three (3) to five (5) years of relevant experience deploying and/or administering infrastructure solutions Knowledge and experience in Windows Server and Linux (SystemAdministrator level) Knowledge and hands-on experience in network security products and technologies (i.e. Firewalls) Experience with virtualization and containerization (i.e. VMware, Docker) Knowledge and experience with scripting (Bash, Python) Skills: Should be technically adept, capable of learning, maintaining and providing basic troubleshooting for various types of network infrastructure and security technologies Strong technical troubleshooting abilities and experience with systems, storage, and networking Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers Ability and willingness to travel occasionally to our off-campus sites Self-learning capabilities Willingness, discipline and self-motivation to work productively and efficiently Must have organizational skills and be able to make sound decisions independently Must possess excellent interpersonal, communications and collaborative skills and have experience working in a service capacity with direct customer interaction Must be able to build team support as well as have the ability to work cooperatively with all levels of the university community