Patient Scheduling Specialist II
PCA Medical Group job in Costa Mesa, CA or remote
**This position requires candidates to be located within reasonable commuting distance to Costa Mesa, CA. Training will be conducted on-site, with periodic visits required after training.
The Patient Scheduling Specialist II builds on foundational scheduling skills and handles more complex patient interactions. This role is responsible for coordinating multi-provider schedules, verifying insurance benefits, and addressing scheduling issues with greater independence. PSS II may also mentor new hires and support daily operations.
Note: This position will follow a hybrid training model during the first ninety (90) days of employment, requiring a combination of in-office and remote work. After the initial training period, the position will transition to a remote role. However, business needs may require adjustments, and team members must maintain the flexibility to report to the office when requested.
Duties/Responsibilities:
· Answer phones and greet patients courteously and respectfully.
· Schedule and reschedule appointments for consultations, procedures, and follow-ups.
· Verify and update basic patient demographic and insurance information.
· Provide appointment instructions to patients in a clear and friendly manner.
· Maintain accurate and confidential patient records in the scheduling system.
· Communicate schedule updates with clinics and other departments as needed.
· Participate in initial training and ongoing development sessions.
· Meet basic productivity expectations for call handling and documentation.
· Coordinate appointments across multiple physicians and departments.
· Provide insurance verification and preliminary benefit information.
· Create accurate price estimates and communicate them to patients.
· Troubleshoot and resolve basic scheduling conflicts or escalations.
· Assist with onboarding and mentoring of new staff.
· Monitor schedules for efficiency and proactively address gaps or overlaps.
· Contribute to process improvement by identifying workflow issues.
· Meet or exceed performance benchmarks in accuracy and productivity.
Qualifications:
· High School Diploma or equivalent.
· 2 years of scheduling experience in a medical setting.
· Strong verbal and written customer service skills.
· Excellent organizational and planning abilities; able to manage multiple tasks simultaneously.
· Working knowledge of medical terminology, insurance plans, and authorization processes.
· Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
· Familiarity with EMR systems; NextGen and Phreesia preferred.
· Strong problem-solving and communication skills.
· Bilingual (English/Spanish) preferred.
Physical Requirements:
· Prolonged sitting at a computer workstation.
· Frequent use of a telephone.
· Ability to maintain focus while multitasking.
· Extended periods of viewing a computer monitor and reading small print.
· Ability to retrieve files from cabinets, requiring reaching, bending, or kneeling.
· Capability to lift and carry light objects.
Pay Range: $24.00 per hr - $26.00 per hr
Echocardiogram Technician (Pediatric Sonographer)
PCA Medical Group job in Long Beach, CA
The Pediatric Echo Technologist performs basic and complex cardiac ultrasound and other non-invasive procedures as defined in clinical policies and procedures. The incumbent organizes and prioritizes work in accordance with clinical needs and completes assignments within assigned times.
RESPONSIBILITIES:
Consistently performs diagnostic quality cardiac ultrasound and other non-invasive procedures utilizing proper technique consistent with clinical protocols and ultrasound safety practices.
Consistently triages patients appropriately according to their acuity level, follows established procedures for patient identification, reviews orders and indications for exam for appropriateness of each exam and provides pertinent clinical history for exams performed.
Consistently submits accurate and complete exam images and associated exam worksheets and templates, consistent with department protocols, for physician interpretation.
Accurately performs all data entry and clerical procedures required to ensure that completed exams are recorded in NextGen (EHR), ICAEL Logbook and computer database for laboratory accreditation.
Consistently demonstrates compliance with clinical policies and procedures.
Obtains and maintains related credential (RDCS, RCS) and continuing education requirements necessary to maintain laboratory accreditation.
Other duties as assigned.
QUALIFICATIONS:
High School Diploma or GED required.
Graduate of an accredited ultrasound program (such as the CAAHEP-approved or CMA-approved ultrasound training program)
RDCS or RCS certification.
2 - 4 years pediatric echocardiography experience
Current RDCS or RCS certification, required
EKG interpretation and arrythmia recognition preferred
Knowledgeable and complies with safety practices and emergency protocols
Knowledge of cardiac anatomy and physiology
Knowledge and skills required to operate ultrasound systems
Ability to understand and follow detailed exam protocols
Exceptional customer service and interpersonal skills both verbal and written
Pay Range: $48.00 - $55.00
Lead Medical Assistant
PCA Medical Group job in Anaheim, CA
The Lead Medical Assistant provides direct quality care and treatment to patients requiring Cardiovascular related services while promoting patient's physical comfort and providing emotional support to the patient and family while providing oversight of other clinic staff in collaboration with the Supervisor.
Responsibilities:
Collaborate with supervisors on daily schedules, ensuring patient appointments are organized and flowing efficiently in the back office and that providers remain on time.
Work with other staff and supervisors to ensure proper clinic coverage.
Lead by example by actively contributing to team efforts, such as assisting with patient rooming, ensuring timely rest and meal breaks with appropriate coverage, and demonstrating high standards for patient service and productivity.
Provide general oversight of back office staff, ensuring performance meets job standards; collaborate with the supervisor if performance issues arise.
Collaborate with Supervisor to train and mentor new employees; support staff development and cross-training opportunities.
Organize, stock, and order medical supplies.
Ensure exam rooms, treatment areas, and clinic facilities are maintained, clean, safe, and well-stocked.
Answer and respond to calls professionally; take accurate messages, route them to the appropriate person, and document all patient-related telephone contacts per policy/procedure, including calls from symptomatic patients.
Facilitate communication and teamwork among providers, staff, patients, and service partners through timely information sharing.
Review all medical record charts before patient appointments to ensure pertinent records are included and accurately documented.
Enhanced knowledge of vascular, pediatric or EP cardiology. monitor patient status during specialized procedures and record data before, during, and after the procedure.
Administer, nursing diagnostic test as orders.
Other duties as assigned.
Qualifications:
Certified Medical Assistant (strongly preferred) or equivalent work experience
Bilingual skills (preferred)
3-4 years of related experience (preferred)
Experience with NextGen or similar electronic health record (EHR) systems
Strong analytical, problem-solving, and training abilities
Effective team leadership and motivational skills
Outstanding organizational, planning, and time management skills
Proficient in Microsoft Office applications (Word, Excel, Outlook) and general PC use
Knowledge of medical terminology
Physical Requirements:
Must be able to work an 8-hour day with prolonged periods of sitting.
Must be able to lift up to 15 pounds occasionally.
Add the phone requirement
Occasional local travel may be required.
Advance knowledge in Medical and Clinical settings with Patient Care
Disclaimer:
This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. This document does not constitute a contract of employment, and employment remains at-will unless otherwise specified. Employees with questions regarding their responsibilities are encouraged to consult their supervisor or Human Resources.
Pay Range: $26 per hr - $29.00 per hr (DOE)
Clinic LVN
PCA Medical Group job in Laguna Hills, CA
The Clinic Licensed Vocational Nurse (LVN) provides direct quality care and treatment to patients requiring Cardiovascular-related services. Promotes patient's physical comfort and provides emotional support to the patient and family.
Responsibilities:
• Responds to all calls in a professional manner.
• Takes accurate messages and ensures delivery to appropriate personnel.
• Documents telephone contacts per policies and procedures.
• Competently relays phone messages regarding symptomatic patients, ensuring legibility and accuracy.
• Refers telephone messages to appropriate personnel.
• Facilitates provider assessments by gathering information according to established policies and procedures.
• Previews medical records (M.R.) charts prior to appointments, ensuring all pertinent records are included.
• Monitors patient status during specialized procedures and gathers relevant data.
• Documents appropriate patient care information in the M.R. chart and maintains it.
• Administers medication, treatments, and tests as ordered, adhering to state statutes and policies.
• Acts as a patient advocate in coordinating and delivering quality care.
• Consistently strives to meet patient expectations for service, ensuring comfort and safety.
• Completes patient teaching using established protocols as required.
• Facilitates communication and team involvement among providers, staff, patients, and service partners.
• Shares information timely and accurately.
• Adheres to all organizational policies and procedures, including safety and confidentiality standards.
• Pursues professional development and supports staff training.
• Reviews and complies with the Code of Business Conduct and all applicable policies, laws, and regulations.
• Participates in quality management activities.
• Assists with projects as assigned by the supervisor
Qualifications:
• High School Diploma or GED (required)
• LVN License (required)
• Basic Life Support Certification (required)
• 2-4 years of related experience (preferred)
• Strong organizational, project, and time management skills
• Excellent customer service and interpersonal communication
• Proficiency with Microsoft Office and general PC use
• Knowledge of medical terminology and electronic medical records
• Bilingual (preferred)
Physical Requirements
• Prolonged sitting at a computer.
• Extensive telephone use and multitasking ability.
• Detail-oriented date processing for extended periods.
• Ability to lift light objects and retrieve files.
• Effective Verbal Communication
Pay Range: $29.00 - $35.00 Depending on Experience
Medical Assistant
PCA Medical Group job in Costa Mesa, CA
Make a meaningful impact in patients' lives as a Medical Assistant on our premier Cardiology team. You'll deliver exceptional cardiovascular care while creating a supportive, compassionate environment for both patients and their families during their health journey. This role offers the perfect blend of clinical skills, patient advocacy, and healthcare teamwork in a dynamic, respected healthcare setting.
Responsibilities:
Respond to all calls with professionalism and courtesy, ensuring accurate message taking and proper delivery to appropriate team members
Document telephone contacts according to established protocols, with special attention to symptomatic patient communications
Prepare for patient visits by previewing medical records before appointments, ensuring all relevant information is readily available
Monitor patient status during specialized cardiovascular procedures while gathering and documenting essential clinical data
Administer medications, treatments, and tests as directed by providers, following all state regulations and organizational policies
Serve as a patient advocate, coordinating care and ensuring patient comfort, safety, and satisfaction
Provide patient education using established protocols to support treatment plans and improve health outcomes
Foster effective communication among healthcare providers, staff, patients, and service partners
Maintain strict adherence to organizational policies, safety standards, and patient confidentiality requirements
Participate in professional development opportunities and quality management initiatives
Support special projects as assigned by leadership
Qualifications:
High School Diploma or GED (required)
Completion of a Medical Assistant training program (preferred)
Current Basic Life Support Certification (required)
2-4 years of related healthcare experience (preferred)
Exceptional organizational, project management, and time management abilities
Outstanding customer service skills and interpersonal communication
Proficiency with Microsoft Office applications and electronic medical record systems
Strong knowledge of medical terminology
Bilingual capabilities (preferred but not required)
Physical Requirements:
Ability to sit at a computer workstation for extended periods
Capacity to manage multiple telephone calls while multitasking effectively
Detail-oriented data processing for extended durations
Ability to lift light objects and retrieve patient files
Clear verbal communication skills for patient and team interactions
Location: Costa Mesa, California 92626
Pay Range: $24.00 - $26.00 per hour (depending on experience)
Join our respected healthcare team where your compassion and skills directly impact patients' cardiovascular health journeys. Every day brings new opportunities to make a difference in people's lives while developing your career in a supportive, professional environment. Apply today to become an integral part of our patient-centered care approach!
This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. This document does not constitute a contract of employment, and employment remains at-will unless otherwise specified. Employees with questions regarding their responsibilities are encouraged to consult their supervisor or Human Resources.
Certified Medical Assistant
PCA Medical Group job in Laguna Hills, CA
The Certified Medical Assistant (CMA) provides direct quality care and treatment to patients receiving cardiovascular-related services. The CMA assists with clinical procedures, performs diagnostic testing as directed, and supports the medical team to ensure efficient patient flow. This role promotes patient comfort, delivers compassionate care, and offers emotional support to both patients and their families throughout the care process.
Responsibilities:
• Responds to all calls in a professional manner.
• Takes accurate messages and ensures delivery to appropriate personnel.
• Documents telephone contacts per policies and procedures.
• Competently relays phone messages regarding symptomatic patients, ensuring legibility and accuracy.
• Refers telephone messages to appropriate personnel.
• Facilitates provider assessments by gathering information according to established policies and procedures.
• Previews medical records (M.R.) charts prior to appointments, ensuring all pertinent records are included.
• Monitors patient status during specialized procedures and gathers relevant data.
• Documents appropriate patient care information in the M.R. chart and maintains it.
• Administers medication, treatments, and tests as ordered, adhering to state statutes and policies.
• Acts as a patient advocate in coordinating and delivering quality care.
• Consistently strives to meet patient expectations for service, ensuring comfort and safety.
• Completes patient teaching using established protocols as required.
• Facilitates communication and team involvement among providers, staff, patients, and service partners.
• Shares information timely and accurately.
• Adheres to all organizational policies and procedures, including safety and confidentiality standards.
• Pursues professional development and supports staff training.
• Reviews and complies with the Code of Business Conduct and all applicable policies, laws, and regulations.
• Participates in quality management activities.
• Assists with projects as assigned by the supervisor
Qualifications:
• High School Diploma or GED (required)
• Current Certified Medical Assistant (CMA) credential through AAMA, AMT, NCCT, or NHA.
• Basic Life Support Certification (required)
• 2-4 years of related experience (preferred)
• Strong organizational, project, and time management skills
• Excellent customer service and interpersonal communication
• Proficiency with Microsoft Office and general PC use
• Knowledge of medical terminology and electronic medical records
• Bilingual (preferred)
Physical Requirements
• Prolonged sitting at a computer.
• Extensive telephone use and multitasking ability.
• Detail-oriented date processing for extended periods.
• Ability to lift light objects and retrieve files.
• Effective Verbal Communication
Pay Range: 23.00 - 28.00
Medical Assistant
PCA Medical Group job in Laguna Hills, CA
The Medical Assistant provides direct quality care and treatment to patients receiving cardiovascular-related services. The MA assists with clinical procedures, performs diagnostic testing as directed, and supports the medical team to ensure efficient patient flow. This role promotes patient comfort, delivers compassionate care, and offers emotional support to both patients and their families throughout the care process.
Responsibilities:
• Responds to all calls in a professional manner.
• Takes accurate messages and ensures delivery to appropriate personnel.
• Documents telephone contacts per policies and procedures.
• Competently relays phone messages regarding symptomatic patients, ensuring legibility and accuracy.
• Refers telephone messages to appropriate personnel.
• Facilitates provider assessments by gathering information according to established policies and procedures.
• Previews medical records (M.R.) charts prior to appointments, ensuring all pertinent records are included.
• Monitors patient status during specialized procedures and gathers relevant data.
• Documents appropriate patient care information in the M.R. chart and maintains it.
• Administers medication, treatments, and tests as ordered, adhering to state statutes and policies.
• Acts as a patient advocate in coordinating and delivering quality care.
• Consistently strives to meet patient expectations for service, ensuring comfort and safety.
• Completes patient teaching using established protocols as required.
• Facilitates communication and team involvement among providers, staff, patients, and service partners.
• Shares information timely and accurately.
• Adheres to all organizational policies and procedures, including safety and confidentiality standards.
• Pursues professional development and supports staff training.
• Reviews and complies with the Code of Business Conduct and all applicable policies, laws, and regulations.
• Participates in quality management activities.
• Assists with projects as assigned by the supervisor
Qualifications:
• High School Diploma or GED (required)
• Completion of an accredited Medical Assistant program
• Basic Life Support Certification (required)
• Minimum 2 years experience
• Strong organizational, project, and time management skills
• Excellent customer service and interpersonal communication
• Proficiency with Microsoft Office and general PC use
• Knowledge of medical terminology and electronic medical records
• Bilingual (preferred)
Physical Requirements
• Prolonged sitting at a computer.
• Extensive telephone use and multitasking ability.
• Detail-oriented date processing for extended periods.
• Ability to lift light objects and retrieve files.
• Effective Verbal Communication
Pay Range: 24.00 - 26.00 per hour