Patient Account Coordinator jobs at Peachtree Orthopedics

Job DescriptionJoin Our Team at Peachtree Orthopedics and Help Others "Get Better"At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."Our CulturePeachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.Why Choose Peachtree Orthopedics?At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary: Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization. Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions. Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients. Your Impactful Role Responsible for maintaining an organized workspace at the front desk. Greet patients and visitors in a prompt, courteous and helpful manner. Check-in patients, verify patient's appointment, demographic information, insurance and referral. Answer and route incoming phone calls directed to front desk to include providing directions to any of the site locations. Receive Point of Service payment from patients at time of service. Manage daily collection sheet of all co-pay and cash totals, checks, and credit cards at the end of each day. Copy all checks and scan collection sheets for billing, responsible for reconciliation of daily receivables. Responsible for accurate and timely charge capture for therapy-based services. Obtain verification of benefits and prior authorizations. Obtain workers' compensation information and verify patient's information is accurate. Communicate directly with Adjusters. Scan all daily paperwork in an electronic file at the end of the day. Utilization of EMR system accurately. Communicate and notify therapist on any scheduling, visit limit or any other patient needs. Obtain patient referrals, when applicable. Contact patients regarding outstanding balances. Establish payment plans to help patients manage payment of bills. Identify and communicate AR trends, denial issues or irregularity impacting resolution of AR or daily production workflow to supervisor and other team members and recommend resolution. Create insurance claims and patient statements. Train appropriate personnel on computerized billing system. Respond to patient billing and statement inquiries; escalate payment issues to Supervisor if needed. Maintain up-to-date knowledge of third-party billing and reimbursement, clinic's financial policies and industry knowledge. Prepare and submit daily productive reports as required. Complete annual compliance and regulatory requirements as applicable. Make recommendations to management for write-offs. Fill-in as needed at any location due to absences or understaffing. Other duties may be assigned. Competencies Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data. Continuous Learning - Seeks feedback to improve performance; pursues training and development opportunities; shares expertise with others. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; helps and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests. Written Communication - Writes clearly and informatively. Conflict Resolution - Encourages open communications; maintains objectivity. Diversity - Shows respect and sensitivity for cultural differences. Ethics - Treats people with respect; works with integrity and principles; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Consultative Selling - Builds rapport and establishes trust. Achievement Focus - Measures self against standard of excellence. Personal Appearance - Dresses appropriately for position; keeps self well groomed. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Seeks increased responsibilities; asks for and offers help when needed. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work. Judgment - Exhibits sound and accurate judgment; makes timely decisions. Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications High school diploma or general education degree (GED). Bachelor's Degree is preferred. Minimum one year of medical billing and account follow up experience. Knowledge of ICD-10, CPT, HCPCS and the use of modifiers preferred. Knowledge of Medicare, Managed care and commercial insurance products and plans. Knowledge of physician billing and/or collections. Typing speed 55 wpm and the ability to use a calculator. Certified Patient Account Representative (CPAR) preferred. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear and frequently required to stand, walk, sit, and use hands to handle files, computers, and phones; reach with hands and arms. Frequent and regular repetitive movements required using the wrists, hands, and/or fingers. The employee will operate a keyboard, calculator, telephone, copy machine, computer and other office equipment as necessary. The employee frequently is required to move all extremities within full range of motion as well as stoop and bend at 90 degrees. The employee must occasionally lift and/or move up to 30 pounds. It is necessary to view and type on computer screens for long periods of time and to work in an environment which can be very stressful. Specific vision abilities required by this job include close vision. This position may require long hours. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Must be able to deal with aggressive, hostile and sometimes irrational behavior of patients and family members and can respond to all patients in a calm and professional manner. Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.