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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $33,891 | $16.29 |
| 2 | Madison, WI | $32,985 | $15.86 |
| 3 | Springfield, IL | $29,913 | $14.38 |
| 4 | Denver, CO | $29,357 | $14.11 |
| 5 | Hartford, CT | $28,982 | $13.93 |
| 6 | Sacramento, CA | $28,904 | $13.90 |
| 7 | Columbia, SC | $28,824 | $13.86 |
| 8 | Harrisburg, PA | $27,822 | $13.38 |
| 9 | Annapolis, MD | $27,534 | $13.24 |
| 10 | Indianapolis, IN | $27,164 | $13.06 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Solutions Specialist | $35,964 | $17 | - |
| 2 | Customer Engagement Specialist | $33,685 | $16 | - |
| 3 | Customer Contact Representative | $32,704 | $16 | - |
| 4 | Customer Support Specialist | $32,422 | $16 | - |
| 5 | Customer Relations Representative | $32,142 | $15 | - |
| 6 | Customer Care Agent | $31,632 | $15 | - |
| 7 | Customer Care Coordinator | $31,153 | $15 | - |
| 8 | Customer Relations Coordinator | $31,060 | $15 | - |
| 9 | Resolution Specialist | $30,874 | $15 | - |
| 10 | Customer Care Specialist | $30,668 | $15 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Arise Virtual Solutions | $26,779 | $13 | - |
| 2 | Call Center Services International | $26,763 | $13 | 4 |
| 3 | Global Response | $26,758 | $13 | - |
| 4 | Protocol Global Solutions | $26,758 | $13 | - |
| 5 | Surpass | $26,756 | $13 | - |
| 6 | Working Solutions | $26,755 | $13 | - |
| 7 | American Customer Care | $26,753 | $13 | - |
| 8 | GCS | $26,750 | $13 | 3 |
| 9 | Allied Global Services | $26,748 | $13 | - |
| 10 | Calling Solutions | $26,746 | $13 | - |
| 11 | Afni | $26,746 | $13 | 24 |
| 12 | Contact America Inc | $26,746 | $13 | - |
| 13 | Synergy Solutions | $26,745 | $13 | - |
| 14 | Ameridial | $26,740 | $13 | - |
| 15 | Donnelly Communications | $26,732 | $13 | - |
| 16 | Skybridge Americas | $26,731 | $13 | - |
| 17 | Direct Interactions | $26,722 | $13 | - |
| 18 | FCR | $26,718 | $13 | 18 |
| 19 | SYKES | $26,705 | $13 | - |
| 20 | Inktel | $26,658 | $13 | 6 |