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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $32,476 | $15.61 |
| 2 | Sacramento, CA | $32,318 | $15.54 |
| 3 | Hartford, CT | $29,837 | $14.34 |
| 4 | Madison, WI | $29,831 | $14.34 |
| 5 | Denver, CO | $29,502 | $14.18 |
| 6 | Dover, DE | $28,920 | $13.90 |
| 7 | Phoenix, AZ | $28,827 | $13.86 |
| 8 | Annapolis, MD | $28,057 | $13.49 |
| 9 | Topeka, KS | $27,925 | $13.43 |
| 10 | Indianapolis, IN | $27,900 | $13.41 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customs Consultant | $64,275 | $31 | - |
| 2 | Customer Account Executive | $45,093 | $22 | - |
| 3 | Customer Care Consultant | $44,624 | $21 | - |
| 4 | Customer Service Expert | $42,845 | $21 | - |
| 5 | Market Survey Representative | $39,057 | $19 | - |
| 6 | Senior Representative | $38,839 | $19 | - |
| 7 | Provider Relations Representative | $36,368 | $17 | - |
| 8 | Customer Solutions Specialist | $35,964 | $17 | - |
| 9 | Customer Relationship Specialist | $35,781 | $17 | - |
| 10 | Claims Service Representative | $35,502 | $17 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Inktel | $29,055 | $14 | 3 |
| 2 | Allied Global Services | $28,797 | $14 | - |
| 3 | Call Center Services International | $28,665 | $14 | 4 |
| 4 | GCS | $28,657 | $14 | 3 |
| 5 | Synergy Solutions | $28,633 | $14 | - |
| 6 | Arise Virtual Solutions | $28,625 | $14 | - |
| 7 | Working Solutions | $28,617 | $14 | - |
| 8 | American Customer Care | $28,605 | $14 | - |
| 9 | Global Response | $28,575 | $14 | - |
| 10 | Protocol Global Solutions | $28,571 | $14 | - |
| 11 | Surpass | $28,570 | $14 | - |
| 12 | Calling Solutions | $28,559 | $14 | - |
| 13 | Direct Interactions | $28,540 | $14 | - |
| 14 | FCR | $28,527 | $14 | 17 |
| 15 | Donnelly Communications | $28,524 | $14 | - |
| 16 | Contact America Inc | $28,517 | $14 | - |
| 17 | Afni | $28,511 | $14 | 20 |
| 18 | SYKES | $28,496 | $14 | - |
| 19 | Ameridial | $28,492 | $14 | - |
| 20 | Skybridge Americas | $28,490 | $14 | - |