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Front Desk Clerk jobs at Pebble Beach Resorts - 628 jobs

  • Fitness Front Desk Clerk (Full Time)

    Pebble Beach Resorts 4.5company rating

    Front desk clerk job at Pebble Beach Resorts

    The Fitness Front Desk Clerk provides superior customer service to members and guests using fitness area. Ability to multi-task, greeting, checking- in guests/members, professional telephone skills, ability to write legibly. Individual stands during work shift. Also includes monitoring and cleanliness of locker room. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Check guests and members into facility. * Make verbal sales presentation, providing basic information on club services. * Stock linens and monitor linen supply. * Explain and remind guests of club policies and procedures. * Replenish supplies in lobby and locker room. * Replenish items at juice bar including coffee from STICKS kitchen. * Maintain cleanliness and order by picking up discarded items inside facility and outside on pool terrace, locker rooms, juice bar, fitness room (throughout entire Club) * Up-sell Spa appointments. Maintain massage appointments for (2) rooms at the Club. * Set-up for special events to include moving furniture and other heavy objects. * Notify Engineering Department of any needed repairs and maintenance. * (MEN) complete daily cleaning of men's steam room - between 1 p.m. -2 p.m. * Pick-up and deliver department mail in mail room. * Transact sales, using cash register and SMS system. * Keep retail area organized, dusted and par's stocked. * Remove and replace pool cover. * Log-in lost items and take to "lost and found" in Housekeeping. * Answer telephone and take messages. * Maintain organization and necessary supplies at front desk. * Tally and record sales from SMS report and send to night auditor. (PM only) * Comply with all Pebble Beach Company safety and health policies and procedures. * Limited food service for poolside from STICKS restaurant. * Comply with all Pebble Beach Company safety and health policies and procedures. Absolutely Required Skills: * Professional telephone etiquette. * Ability to work a flexible schedule, including weekends and holidays also required. * CPR certification within 90 days of hire. Desired Skills: * Some knowledge or personal experience with fitness preferred. Why work for Pebble Beach Company: * Competitive Pay: $17.75/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
    $17.8 hourly 60d+ ago
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  • Front Desk Agent (Part Time) - Martis Valley Lodge by Hilton

    Graduate Hotels 4.1company rating

    Truckee, CA jobs

    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $33k-39k yearly est. 1d ago
  • Front Desk Agent

    Davidson Hospitality Group 4.2company rating

    San Diego, CA jobs

    Property Description Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and world-class amenities. The resort boasts a range of exciting employment opportunities, from front-of-house positions to behind-the-scenes roles, providing a diverse and rewarding career path. With its focus on delivering exceptional guest service, Paradise Point Resort and Spa offers employees the chance to hone their hospitality skills while working in a breathtaking location. The resort is committed to fostering a positive and inclusive work culture, providing opportunities for growth and development, and creating a welcoming and supportive team environment. Joining the team at Paradise Point Resort and Spa presents a unique opportunity to be part of a prestigious resort that epitomizes relaxation, luxury, and unparalleled guest experiences. Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Summary: Provide exceptional customer service, creating a positive first impression for guests Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy Assist guests with recommendations and information about local attractions, dining options, and hotel amenities Collaborate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Handle cash and credit card transactions accurately Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service! Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environment Excellent communication and interpersonal skills Previous cash handling experience required Strong problem-solving abilities and the ability to remain calm under pressure Proficiency in computer systems and knowledge of hotel property management software Outstanding organizational and multitasking skills Availability to work flexible schedules, including evenings, weekends, and holidays High School diploma or equivalent Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $25.41 - USD $26.75 /Hr.
    $25.4-26.8 hourly Auto-Apply 6d ago
  • Front Desk Agent

    Arbor Lodging 3.5company rating

    Roseville, CA jobs

    Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
    $34k-41k yearly est. 15d ago
  • Front Desk Agent / Courtyard by Marriott Little Italy Hotel

    Graduate Hotels 4.1company rating

    San Diego, CA jobs

    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $31k-38k yearly est. 1d ago
  • Front Desk Agent

    NFC Amenity Management 3.8company rating

    Long Beach, CA jobs

    [For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] This is a part-time position with a pay rate of $20.00 to $22.00 per hour. APPLY HERE- ******************************************************************************************************************* WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents and guests. Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents. Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming are essential! Must have at least 3 years of experience in Concierge or Front Desk, or 2 years of Hospitality experience. Must have computer skills, must have worked in a team environment, and be able to multitask and be reliable. APPLY HERE- ******************************************************************************************************************* Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: Our NFC University offers numerous training courses that you can take to advance your career while working with us. Short-term disability income is offered to qualifying employees in applicable areas. These are the qualities and attributes we're looking for in this position- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. At the time of this ad, this position pays $20.00 to $22.00 per hour. Historically, it pays $20-$21 per hour at multiple locations and shifts.
    $20-22 hourly 60d+ ago
  • Front Desk Agent

    Sycamore Mineral Springs Resort 3.7company rating

    San Luis Obispo, CA jobs

    DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Regular and reliable attendance Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas. Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety. Fulfills guests' needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed. Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed. Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt. Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation. Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork. Maintains front desk area in a clean and orderly fashion. Demonstrates thorough knowledge of the property as well as the area's attractions. Completes all necessary paperwork; maintains files and records. Coordinates special room deliveries with the bellman. Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing. Attends mandatory staff and safety meetings. Employees may occasionally be asked to perform work on special assignments in addition to normal job duties QUALIFICATIONS: To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Must be able to work holidays, weekends and evenings Bilingual skill is a plus Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc. Proficient on Microsoft Word, Excel, POS and Payroll systems. PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following: Calculate figures and amounts. Coordinate multiple tasks simultaneously Ability to work in stressful situations Ability to work in a constant state of alertness and in a safe manner Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell. The employee must occasionally lift and/or move, carry, push and pull up to 30lbs WORK ENVIRONMENT Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time
    $32k-39k yearly est. 23d ago
  • Front Desk Agent

    Sycamore Mineral Springs Resort 3.7company rating

    San Luis Obispo, CA jobs

    Job Description DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Regular and reliable attendance Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas. Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety. Fulfills guests' needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed. Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed. Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt. Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation. Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork. Maintains front desk area in a clean and orderly fashion. Demonstrates thorough knowledge of the property as well as the area's attractions. Completes all necessary paperwork; maintains files and records. Coordinates special room deliveries with the bellman. Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing. Attends mandatory staff and safety meetings. Employees may occasionally be asked to perform work on special assignments in addition to normal job duties QUALIFICATIONS: To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Must be able to work holidays, weekends and evenings Bilingual skill is a plus Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc. Proficient on Microsoft Word, Excel, POS and Payroll systems. PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following: Calculate figures and amounts. Coordinate multiple tasks simultaneously Ability to work in stressful situations Ability to work in a constant state of alertness and in a safe manner Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell. The employee must occasionally lift and/or move, carry, push and pull up to 30lbs WORK ENVIRONMENT Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time
    $32k-39k yearly est. 24d ago
  • Front Desk Agent- PT- RWOV

    Grand Pacific Palisades Resort 3.7company rating

    California jobs

    / Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: * All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. * Check guests/owners in and out of the resort, answering any questions they may have. * Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. * Answer a high volume of inbound calls from guests/owners. * Communicate effectively with guests, owners, supervisors and associates. * Resolve customer complaints and problems calmly and effectively. * Obtain or confirm guest information, assign rooms, and activate and distribute keys. * Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. * Occasionally deliver guest request items to and from rooms. * Responsible for conducting all responsibilities in a professional and ethical manner. * Responsible for maintaining a consistent, regular attendance record. * Adhere to performance standards, company policies and procedures, as they relate to the department.
    $32k-39k yearly est. 18d ago
  • Front Desk Agent- FT- OVI

    Grand Pacific Palisades Resort 3.7company rating

    California jobs

    / Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: * All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. * Check guests/owners in and out of the resort, answering any questions they may have. * Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. * Answer a high volume of inbound calls from guests/owners. * Communicate effectively with guests, owners, supervisors and associates. * Resolve customer complaints and problems calmly and effectively. * Obtain or confirm guest information, assign rooms, and activate and distribute keys. * Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. * Occasionally deliver guest request items to and from rooms. * Responsible for conducting all responsibilities in a professional and ethical manner. * Responsible for maintaining a consistent, regular attendance record. * Adhere to performance standards, company policies and procedures, as they relate to the department.
    $32k-39k yearly est. 10d ago
  • Front Desk Agent

    Davidson Hospitality Group 4.2company rating

    Emeryville, CA jobs

    Property Description Hilton Garden Inn San Francisco - Oakland Bay Bridge is a prestigious hotel located in Emeryville, California, offering exciting job opportunities for hospitality professionals seeking to be part of a thriving team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and top-notch amenities. The hotel boasts a prime location near San Francisco and the Oakland Bay Bridge, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a dynamic and fast-paced environment, providing outstanding service to guests from diverse backgrounds. Hilton Garden Inn San Francisco - Oakland Bay Bridge values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded. Overview We are seeking a dedicated and flexible Front Desk Agent with open availability, including evenings, weekends, and holidays Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. Process guest payments and maintain accurate records. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. Maintain the cleanliness and organization of the front desk area. Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications High school diploma or equivalent Prior cash handling experience necessary Exceptional communication skills Very good computer skills Ability to work flexible hours including weekends and holidays Strong problem-solving skills Ability to multitask and work in a fast-paced environment Experience in customer service is preferred Knowledge of hotel or resort operations is a plus Open availability, including evenings, weekends, and holidays. Flexibility to adjust to changing schedules and business needs. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $20.19 - USD $20.19 /Hr.
    $20.2 hourly Auto-Apply 60d+ ago
  • Front Desk Agent / Concierge

    NFC Amenity Management 3.8company rating

    Los Angeles, CA jobs

    [For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] APPLY HERE- ******************************************************************************************************************* We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming is a must! The pay for this position is $19 per hour. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure smooth operations and a positive service experience by effectively communicating with your team members, property management, and residents/guests. Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents. Facilitate contractor arrivals and departures, and realtor/potential homebuyer/renter visits. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. These are the qualities and attributes we're looking for in this position- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive APPLY HERE- ******************************************************************************************************************* Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. APPLY HERE- ******************************************************************************************************************* We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legal to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status. At the time of this ad, the position pays $19 per hour. Historically, it pays $19 per hour.
    $19 hourly 60d+ ago
  • Fitness Front Desk Clerk (Full Time & On Call)

    Pebble Beach Resorts 4.5company rating

    Front desk clerk job at Pebble Beach Resorts

    The Fitness Front Desk Clerk performs a variety of tasks including reception, sales and maintenance to ensure that facility meets the expectations of guests and members. Company Background: For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee. Essential Duties & Responsibilities: * Check guests and members into facility. * Provide world class service with an emphasis on name recognition and member preferences. * Exceptional telephone etiquette when answering calls and assisting with inquiries. * Remind and enforce guests and members of club policies and procedures. * Stay abreast of Beach Club activities/services and have good overall Pebble Beach Resort knowledge. * Open communication with Beach Club management, facility maintenance, and coworkers regarding complaints, requests and feedback that are received up during shift. * Maintain organization and necessary supplies at front desk. * Escorting Resort guests on tour of the facility. * Ability to show members and guests how to use fitness equipment. * Assist with taking activity and restaurant reservations. * Securely manage check out of day use lockers and renting of monthly lockers. * Replenish items at coffee bar and make coffee. * Complete retail sales in POS system with accuracy and integrity. * Book and charge members and guests for training sessions and swim lessons in SMS and POS. * Transact sales, using cash register and credit card machine. * Tally and record daily sales and submit report to night auditor (P.M. only). * Log lost items into Beach Club database. * Replenish supplies in lobby and locker room as necessary. * Maintain cleanliness by picking up discarded items, both inside facility and outside on pool deck. * Fold & stock linens and monitor linen supply as needed. * Set-up for special events which may include moving furniture and other heavy objects. * Remove and replace pool cover. * Assist with parking members' cars and welcoming/assisting outside guests with parking. * Ability to work early mornings, late nights, weekends and holidays. * Uphold Pebble Beach appearance standards. * Attend all departmental meetings and training sessions. * Assist with other duties as assigned by management. * Comply with all Pebble Beach Company safety and health policies and procedures. Desired Skills: * 1-2 years' experience in a customer service business. * Front desk and/or club experience preferred. * Project a positive, professional image with service first focus. * Professional telephone etiquette, organizational skills. * Microsoft office and computer skills. * Valid California driver's license. Why work for Pebble Beach Company: * Competitive Pay: $17.50/hour. * Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost. * Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year. * We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons. * Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club. * Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career. * Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
    $17.5 hourly 60d+ ago
  • Front Desk Agent

    The Huntley Hotel 3.2company rating

    Santa Monica, CA jobs

    The Front Desk Agent is responsible for greeting visitors of the hotel, checking guest in & out of the hotel, and ensuring that the guests' stay is personable and enjoyable as part of the hotel's continued efforts to deliver outstanding guest service and financial profitability. Job Duties: Greet guests and perform check-in process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, ensuring guest knows location of room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints and assist in a resolution for complete guest satisfaction. Review occupancy, daily arrivals & departures and identify potential problems with rooms' activity and take appropriate action. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Assist with PBX operators, bell staff, and front desk agents are performing their daily tasks in accordance with their job requirements and duties. Be compliant and understand The Huntley Hotel policies and house rules. Understand hospitality terms. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Maintain communication with other hotel departments as it pertains to guest services. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Ensure correct and accurate cash handling at the Front Desk. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Complete and send out reports when needed and ensure agents are completing daily checklists. Benefits: 401(k) Health, Dental, Vision, and more Paid time off Sick Pay Schedule: 8 hour shift, 5 Days a week Day shift Evening shift Monday to Friday On call Weekend availability Supplemental pay types: Tips Ability to commute/relocate: Santa Monica, CA 90403: Reliably commute or planning to relocate before starting work (Required) Experience: Hotel experience: 1 year (Preferred) OPERA: 1 year (Required) Our post-offer background check process includes a background check
    $32k-38k yearly est. 60d+ ago
  • Front Desk Agent- Weekly Pay!

    NFC Amenity Management 3.8company rating

    Norwalk, CA jobs

    For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] This is a part-time position. The pay rate is $17.50 per hour. APPLY HERE- ******************************************************************************************************************* WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents and guests. Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents. Facilitate contractor arrivals and departures, as well as realtor, potential home buyer/renter visits. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming are essential! APPLY HERE- ******************************************************************************************************************* Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. These are the qualities and attributes we're looking for in this position- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. At the time of this ad, the position pays $17.50 per hour. Historically, it pays between $19 and $20 per hour across multiple locations and shifts.
    $19-20 hourly 60d+ ago
  • Front Desk Agent

    La Jolla Beach & Tennis Club 3.5company rating

    San Diego, CA jobs

    Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations. What we offer: Free daily meal and salad bar Benefits including: Medical, Dental, Vision, 401K (based on employment status) Paid vacation, sick, and holiday time Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining! Property retail shop and hotel discounts $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club What we ask: Consistently provide professional, attentive, and genuinely friendly service Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests Hourly Rate $22.00 Summary Completes front desk duties by checking in/out guests and acts as a standing concierge service. The Front Desk Clerk provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor. Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintains knowledge of current room types, rate structures, and features. Takes and processes individual reservations. Makes sure the guest feels well served. Checks guests in and out while following 4 Diamond Service standards. Fills out appropriate forms for payment and posts information to computer system. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Reads the Communication Book (“The Red Book”) and makes relevant entries. Dispatches daily maintenance calls and work request orders to Engineering. Assists members and guests with items such as property amenities, directions, information about the area, etc. Updates reservation system when reservations have been booked or canceled. Uses voice mail, walkie talkies, and pagers at appropriate times. Handles cash and charge transactions, maintains accurate records and balances at the end of each shift. Balances bank at the end of each shift. Informs housekeeping of checkouts and new arrivals. Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc. Assist PBX operators during staffing shortages, periods of high volume or as needed. Other duties may be assigned. LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $34k-40k yearly est. 6d ago
  • Front Desk Agent

    La Jolla Beach & Tennis Club Partners 3.5company rating

    San Diego, CA jobs

    Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations. What we offer: Free daily meal and salad bar Benefits including: Medical, Dental, Vision, 401K (based on employment status) Paid vacation, sick, and holiday time Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining! Property retail shop and hotel discounts $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club What we ask: Consistently provide professional, attentive, and genuinely friendly service Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests Hourly Rate $22.00 Summary Completes front desk duties by checking in/out members and guests, acts as a standing concierge service. The Front Desk Clerk provides quality, 4 Diamond Service that meets or exceeds expectations by anticipating needs and always maintaining a polite, friendly, professional demeanor. Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintains knowledge of current room types, rate structures, and features. Takes and processes individual reservations. Ensures members and guests feel well served. Checks guests in and out while following 4 Diamond Service standards. Fills out appropriate forms for payment and posts information to computer system. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Reads the Communication Book (“The Red Book”) and makes relevant entries. Dispatches daily maintenance calls and work request orders to Engineering. Assists members and guests with items such as property amenities, directions, information about the area, etc. Updates reservation system when reservations have been booked or canceled. Uses voice mail, walkie talkies, and pagers at appropriate times. Handles cash and charge transactions, maintains accurate records and balances at the end of each shift. Balances bank at the end of each shift. Informs Housekeeping of checkouts and new arrivals. Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc. Assist PBX operators during staffing shortages, periods of high volume or as needed. Other duties may be assigned. LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $34k-40k yearly est. Auto-Apply 1d ago
  • Overnight Front Desk Agent

    La Jolla Beach & Tennis Club Partners 3.5company rating

    San Diego, CA jobs

    Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations. What we offer: Free daily meal and salad bar Benefits including: Medical, Dental, Vision, 401K (based on employment status) Paid vacation, sick, and holiday time Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining! Property retail shop and hotel discounts $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club What we ask: Consistently provide professional, attentive, and genuinely friendly service Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests Hourly Rate $23.50 Summary The Overnight Front Desk Agent completes front desk duties by checking in/out guests and acts as a standing concierge service. The Overnight Front Desk Agent provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintains knowledge of current room types, rate structures, and features. Takes and processes individual reservations. Makes sure the guest feels well served. Checks guests in and out while following 4 Diamond Service standards. Fills out appropriate forms for payment and posts information to computer system. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Reads the Communication Book and makes relevant entries. Dispatches daily maintenance calls and work request orders to Engineering. Assists members and guests with items such as property amenities, directions, information about the area, etc. Updates reservation system when reservations have been booked or canceled. Uses voicemail, walkie talkies, and pagers at appropriate times. Handles cash and charge transactions, maintains accurate records and balances at the end of each shift. Balances bank at the end of each shift. Informs housekeeping of checkouts and new arrivals. Informs the proper channels (Housekeeping, Guest Booth and the AGM) of new arrivals, VIP arrivals etc. Assist PBX operators during staffing shortages, periods of high volume or as needed. Other duties may be assigned. Qualification Requirements: High School diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of educa tion and experience. Previous hotel/front desk/admin experience required. OPERA experience preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, and correspondence. Ability to speak effectively in English to customers, members, employees, guests, and the general public. Ability to deal with problems involving several concrete variables in standardized situations. Ability to work in an efficient and professional manner with members and guests under limited supervision. Must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus. Schedule: This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work. LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $34k-40k yearly est. Auto-Apply 7d ago
  • Sporthaus Front Desk Agent

    Sugar Bowl Ski Resort 3.3company rating

    California jobs

    Are you passionate about wellness, fitness, and creating exceptional guest experiences? Sugar Bowl Resort is seeking a Sporthaus Front Desk Agent to serve as the welcoming face of our Sporthaus facility. This hospitality-focused role is essential in creating a warm, professional, and caring environment for every guest who walks through our doors. As a Front Desk Agent, you'll manage check-ins, check-outs, reservations, and guest inquiries with attentiveness and efficiency; always maintaining a high standard of service and professionalism. You'll promote the Sporthaus' amenities while ensuring the facility remains well-stocked, clean, and inviting. Why Sugar Bowl? Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like. Who you are * A naturally warm, friendly, and approachable personality * Excellent communication and customer service skills * Strong attention to detail and organizational abilities * Able to work independently and remain calm under pressure or in emergency situations * Comfortable working with the public in a fast-paced, dynamic environment * High school diploma or GED required * Must pass a criminal background check What you will do * Greet every guest warmly and cheerfully, ensuring they feel genuinely welcomed * Handle guest check-ins/check-outs for Sporthaus classes and spa appointments * Respond to phone and email inquiries accurately, promptly, and courteously * Make and manage reservations, process payments and cancellations * Address and resolve guest concerns with professionalism and care * Maintain cleanliness of front desk area and assist with light facility upkeep (e.g., wiping down equipment, collecting towels) * Monitor and replenish facility supplies; place orders when necessary * Promote Sporthaus services, amenities, and wellness offerings * Follow emergency and safety procedures when required * Generate daily reports and assist with administrative duties as needed Bonus Points If You: * Have previous experience in hospitality, wellness, spa, or front desk role * Are passionate about health, fitness, or creating uplifting guest experience * Enjoy being part of a team that values positivity, reliability, and care This is more than just a desk job, it's a chance to be the heart of the Sporthaus, helping guests feel at ease, informed, and excited about their wellness journey. Winter Benefits * Employer sponsored 401k plan after 1000hrs (and 1-yr) * Excellent professional and training development * Free ski and tubing passes for employees * Free ski passes for dependents * 50% off food at our cafeterias * Free group ski and snowboard lessons for employees * Employee discounted lift tickets for family and friends * Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective * Hotel discounts * Employee ski reciprocal programs Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.
    $31k-38k yearly est. 60d+ ago
  • AGENT I - FRONT DESK

    Seminole Hard Rock Hotel & Casino 4.0company rating

    Sacramento, CA jobs

    The Front Desk Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. - Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested. - Ensure all guest information is accurate and maintained in an organized manner. - Utilize the property management system to run daily reports and block any special requests. - Check guests out of the property in accordance with procedures. - Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts. - Accept reservations, changes, and cancellations in the absence of reservations staff. - Promote room upgrades (upsell) and monitor and control product to meet goals. - Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank. - Assist individuals and groups with check-in, checkout, and room changes. - Work closely with the bell and door staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc. - Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed. - Work with Front Office Manager regarding hotel business to keep them informed. - Maintain positive and professional communication with all staff. - Provide recognition to others, including co-workers, supervisors, managers, and directors. - Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. - Ensure a healthy and safe work environment for co-workers and guests. - Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. - Promote property outlets to guests. - Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. - Resolve guest complaints using property procedures. - Create a positive environment in which all employees have the ability to maximize their potential. - Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. - Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. - Participate in Sound Check meetings on each shift. - Always smile and offer a warm greeting to all. - Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. - Take initiative to offer assistance throughout the property. - Operate ethically to protect the Hard Rock brand. - Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. - Perform additional duties as requested by department managers and supervisors. - Communicate with supervisors and managers to ensure that assigned duties are completed to standard. - Coordinate operations with other departments, as needed. - Present a professional image to employees, guests, clients, owners, and investors. - Review and develop guest history records to enhance personalized service for repeat guests. - Maintain confidentiality of guest, employee, and company information. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: High School diploma or equivalent required, with a Secondary school degree preferred. Previous work experience in service for at least 2 years is preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Must be at least twenty-one (21) years of age. ABILITY TO: - Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas. - Ability to read, comprehend, and write simple instructions, short correspondence and memos. - Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). - Ability to stand in place for the duration of the shift. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.
    $34k-39k yearly est. Auto-Apply 20d ago

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