Reservations Customer Care Agent - Petoskey
Petoskey, MI jobs
Join Boyne Resorts' Reservations team as a Customer Care Agent and be the voice that brings vacation dreams to life! In this role, you'll provide exceptional customer service while booking reservations and tee times for our prestigious Michigan properties: The Highlands, Boyne Mountain, and The Inn at Bay Harbor.
This position offers a unique opportunity to craft compelling vacation experiences through conversation, as you paint vivid mental pictures of what guests can look forward to during their stay. Your enthusiasm and storytelling ability will transform routine bookings into exciting vacation planning experiences.
Why You'll Love Working Here
* Flexible Scheduling: Work/life balance matters to us - potential for four 10-hour days with three days off per week!
* Competitive Compensation: $20/hour starting wage, signing bonuses and annual merit raise opportunities
* Career Growth: This position can be a stepping-stone to a Reservations Sales Agent role for qualified candidates
* Work From Home Opportunity: Possibility to work remotely after 1 year of in-office experience with qualifying performance
Responsibilities
Core Responsibilities
* Create memorable guest experiences by reserving tee times across our 11 Michigan golf courses
* Process and manage convention and wedding bookings with attention to detail
* Provide solution-oriented support for guests with questions or changes to existing reservations
* Maintain accurate guest profiles to ensure personalized service
* Deliver exceptional customer service through proper communication techniques and phone etiquette
* Process guest deposits accurately and efficiently
* Navigate our computerized reservation systems (SpringerMiller, SalesForce, EZLinks) to manage bookings and issue confirmations
* Serve as a knowledgeable concierge, sharing insights about our properties, activities and surrounding areas
* Handle administrative tasks including report generation, room assignments, and other operational duties
Qualifications
What You'll Bring
* Strong keyboard skills and familiarity with database, spreadsheet, and word processing software
* High school diploma or equivalent
* Dedication to delivering exceptional service with accuracy and thoroughness
* Ability to thrive in a fast-paced environment while maintaining meticulous attention to detail
* Positive, enthusiastic attitude with a warm, helpful, and friendly demeanor
* Excellent team collaboration skills with consistently friendly and professional communication
* Prior experience with SpringerMiller, and/or SalesForce software is a plus but not required
Comprehensive Benefits Package
* Health Coverage: Medical, dental, vision, life, and disability insurance beginning the first month following employment
* Paid Time Off: PTO and sick day accrual starting from day one
* Snowsports Benefits: Free skiing and snowboarding at Boyne Resorts properties nationwide
* Golf Benefits: Free or heavily discounted golf at resort courses in Maine, Michigan, and Montana
* Family Benefits: Eligible dependents and qualifying spouses can access many team member discounts
* Financial Security: Retirement Plan options available
* Exclusive Discounts: Significant savings on lodging, dining, and retail purchases throughout our properties
About Boyne Resorts
Boyne Resorts is a collection of mountain and lake resorts, ski areas, and attractions spanning from British Columbia to Maine. As the largest family-owned four-season resort company in North America, we're committed to creating memorable experiences for our guests and rewarding careers for our team members.
Boyne Resorts is an equal opportunity employer committed to creating an inclusive workplace where diversity is celebrated and valued.
Kalamazoo/ Battle Creek Airport Customer Experience Representative
Kalamazoo, MI jobs
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
* Hourly rate of $18.00/hour with bonus incentives
* Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off
* Apart from religious observation, must be able to work varying shifts, including days, evenings,weekends and holidays
* This position is located at the Kalamazoo/Battle Creek International Airport in Kalamazoo MI 49002.
Responsibilities
* Meet and greet customers in a professional, friendly, and timely manner
* Working Multiple Rental Checkpoints including: Counter (, Exit Booth(Processing Rental Agreements and Ensuring correct informationon Rental Agreements, Return Lane(Processing Rental Returns and ensuring Customer satisfaction)
* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
* Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management, and miscellaneous calls as assigned
* Assist to assess condition of rental upon return
* Notify Management of any known customer problems
* Notify Management of any known vehicle problems and any required vehicle maintenance
* Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
* Must be at least 18 years old
* High School Diploma or G.E.D. required
* Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Apart from religious observation, must be able to the following schedule
* Thursday, Friday, Sat, Sun, Monday - (4pm - 1am)
Auto-ApplyGrand Rapids Airport Customer Experience Representative
Grand Rapids, MI jobs
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
* Hourly rate of $18.00/hour with bonus incentives
* Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off
* Apart from religious observation, must be able to work varying shifts, including days, evenings,weekends and holidays
* This position is located at the Gerald R Ford International Airport in Grand Rapids, MI
Responsibilities
* Meet and greet customers in a professional, friendly, and timely manner
* Working Multiple Rental Checkpoints including: Counter (, Exit Booth(Processing Rental Agreements and Ensuring correct informationon Rental Agreements, Return Lane(Processing Rental Returns and ensuring Customer satisfaction)
* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
* Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management, and miscellaneous calls as assigned
* Assist to assess condition of rental upon return
* Notify Management of any known customer problems
* Notify Management of any known vehicle problems and any required vehicle maintenance
* Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
* Must be at least 18 years old
* High School Diploma or G.E.D. required
* Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Apart from religious observation, must be able to work the 40 Hours per week for the following schedules: Monday - Friday 8am - 5pm, Thursday - Monday 12-pm-9pm, and Tuesday - Saturday 5pm-2am
Auto-ApplyCustomer Experience Representative- Lansing Airport
Lansing, MI jobs
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
* Hourly rate of $18.00/hour with bonus incentives
* Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off
* Apart from religious observation, must be able to work varying shifts, including days, evenings,weekends and holidays
* This position is located at the Lansing Airport in Lansing, MI
Responsibilities
* Meet and greet customers in a professional, friendly, and timely manner
* Working Multiple Rental Checkpoints including: Counter (, Exit Booth(Processing Rental Agreements and Ensuring correct informationon Rental Agreements, Return Lane(Processing Rental Returns and ensuring Customer satisfaction)
* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
* Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management, and miscellaneous calls as assigned
* Assist to assess condition of rental upon return
* Notify Management of any known customer problems
* Notify Management of any known vehicle problems and any required vehicle maintenance
* Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
* Must be at least 18 years old
* High School Diploma or G.E.D. required
* Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Apart from religious observation, must be able to work the 40 Hours per week for the following schedules:
Sunday 7:30a -4pm and Saturday - Wednesday 6:00PM -12:30am
Auto-ApplyReservations Agent
Bellaire, MI jobs
THIS ROLE REQUIRES TRAINING AND MEETINGS IN BELLAIRE, MI
HIGH SPEED INTERNET IS REQUIRED.
Resort:
Shanty Creek Resorts is committed to providing our guests a unique Up North experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and our surrounding environment allow us to grow our business.
About the Role:
As a Guest Service Agent working remotely, you will be the first point of contact for our guests, ensuring they receive exceptional service throughout their experience. Your primary responsibility will be to assist guests with inquiries, reservations, and any issues they may encounter, all while maintaining a positive and professional demeanor. You will play a crucial role in enhancing guest satisfaction and loyalty by providing timely and accurate information about our services and offerings. This position requires a proactive approach to problem-solving, as you will need to address guest concerns efficiently and effectively. Ultimately, your efforts will contribute to the overall success of our hospitality operations and the reputation of our brand in the industry.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in customer service or a related field.
Strong verbal and written communication skills.
Preferred Qualifications:
Experience in the hospitality or tourism industry.
Familiarity with reservation systems and customer relationship management (CRM) software.
Multilingual abilities are a plus.
Responsibilities:
Respond to guest inquiries via phone, email, and chat in a timely and professional manner.
Assist guests with reservations, modifications, and cancellations while ensuring accurate information is provided.
Handle guest complaints and issues with empathy and a focus on resolution, escalating when necessary.
Maintain up-to-date knowledge of our services, promotions, and policies to provide accurate information to guests.
Collaborate with other departments to ensure seamless guest experiences and address any special requests.
Skills:
The required skills for this role include excellent communication and interpersonal abilities, which are essential for effectively engaging with guests and addressing their needs. Problem-solving skills will be utilized daily as you navigate guest inquiries and resolve issues, ensuring a positive experience. Attention to detail is crucial when managing reservations and providing accurate information about services. Additionally, time management skills will help you prioritize tasks and respond to guest requests promptly. Preferred skills, such as familiarity with hospitality software, will enhance your efficiency in managing guest interactions and contribute to a smoother workflow.
Auto-ApplyCustomer Experience Representative - Manistee County Airport
Manistee, MI jobs
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.
National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
* Hourly rate of $18.00/hour with bonus incentives
* Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off
* Apart from religious observation, must be able to work varying shifts, including days, evenings,weekends and holidays
* This position is located at the Manistee County Airport in Manistee, MI 49660.
Responsibilities
* Meet and greet customers in a professional, friendly, and timely manner
* Working Multiple Rental Checkpoints including: Counter (, Exit Booth(Processing Rental Agreements and Ensuring correct informationon Rental Agreements, Return Lane(Processing Rental Returns and ensuring Customer satisfaction)
* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
* Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution fo Finish r customers, other branches, and other vendors
* Place outgoing calls for callback management, and miscellaneous calls as assigned
* Assist to assess condition of rental upon return
* Notify Management of any known customer problems
* Notify Management of any known vehicle problems and any required vehicle maintenance
* Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
* Must be at least 18 years old
* High School Diploma or G.E.D. required
* Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Apart from religious observation, must be able to work 40 Hours per week.
Auto-ApplyCustomer Service - Winner's Circle
Livonia, MI jobs
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
* Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
* Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
* Provides game assistance by promptly notifying Support Technicians or Management as needed.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Practices proper cost controls by accurately weighing tickets and scanning merchandise.
* Responsible for stocking, displaying and securing merchandise in all storage areas.
* Responsible for the reconciliation of tickets and merchandise inventory.
* Conducts merchandise inventory during and after shift, if applicable.
* Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
* Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
* Properly positions and set up displays to increase Guest traffic and promote sales.
* Assists other Team Members as needed.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
* Be friendly and able to smile frequently.
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
12.48
* 16
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCustomer Service Rep(01144) - 5930 Cleveland Ave.
Stevensville, MI jobs
ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
* Operate all equipment.
* Stock ingredients from delivery area to storage, work area, walk-in cooler.
* Prepare product.
* Receive and process telephone orders.
* Take inventory and complete associated paperwork.
* Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
* Ability to comprehend and give correct written instructions.
* Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
* Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
* Must be able to make correct monetary change.
* Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
* Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
* Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
* In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
* Sudden changes in temperature in work area and while outside.
* Fumes from food odors.
* Exposure to cornmeal dust.
* Cramped quarters including walk-in cooler.
* Hot surfaces/tools from oven up to 500 degrees or higher.
* Sharp edges and moving mechanical parts.
SENSING
* Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
* Depth perception.
* Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Qualifications
Additional Information
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
* Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
* Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
* Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
* Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
* Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
* Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
* To move trays which are placed on dollies.
* A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
* Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
* Forward bending at the waist is necessary at the pizza assembly station.
* Toe room is present, but workers are unable to flex their knees while standing at this station.
* Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
* Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
* Reaching is performed continuously; up, down and forward.
* Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
* Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
* Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
* Eye-hand coordination is essential. Use of hands is continuous during the day.
* Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
* Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
* Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
* Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Service Associate
Novi, MI jobs
Pay Band: $15.00 - $17.00
At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area. The Associate will handle payments securely, offer product information, and stay updated on promotions. By delivering world-class service and fostering lasting Customer relationships, the role helps drive sales and ensure a best-in-class Customer experience.
Key Responsibilities:
Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk)
Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
Ensure all Front-End equipment and supplies are always maintained and operational.
Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
Maintaining the Front-End area in a clean, professional presentation at all times.
Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP)
Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.
Qualifications and Skills Required:
Communication:
Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
Computer:
Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
Organization:
Candidates must be able to organize multiple priorities to meet deadlines and objectives.
Education:
High School Diploma or equivalent.
Experience:
Retail sales, customer service or similar experience preferred.
Working Conditions and Physical Demands:
Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
Schedule
: Must be able to maintain flexible availability, including nights, weekends, and holidays.
Business Acumen
: Ability to quickly learn business acumen with appropriate training.
Accountability
: Candidates should demonstrate strong self-accountability and a proactive drive for results.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
Auto-ApplyCook/CSR
Rochester Hills, MI jobs
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
What are we looking for?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
* You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers.
* You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
* And you're at least 16 years old - 18 if you want to be a driver.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
What are we looking for?
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
* You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers.
* You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork.
* And you're at least 16 years old - 18 if you want to be a driver.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements.
We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
Winner's Circle - Customer Service
Lansing, MI jobs
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
* Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
* Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
* Provides game assistance by promptly notifying Support Technicians or Management as needed.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Practices proper cost controls by accurately weighing tickets and scanning merchandise.
* Responsible for stocking, displaying and securing merchandise in all storage areas.
* Responsible for the reconciliation of tickets and merchandise inventory.
* Conducts merchandise inventory during and after shift, if applicable.
* Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
* Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
* Properly positions and set up displays to increase Guest traffic and promote sales.
* Assists other Team Members as needed.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
* Be friendly and able to smile frequently.
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
* Compensation is from $12.48 - $16 per hour
Salary Range:
12.48
* 16
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyWinner's Circle - Customer Service
Happy Valley, OR jobs
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
* Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
* Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
* Provides game assistance by promptly notifying Support Technicians or Management as needed.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Practices proper cost controls by accurately weighing tickets and scanning merchandise.
* Responsible for stocking, displaying and securing merchandise in all storage areas.
* Responsible for the reconciliation of tickets and merchandise inventory.
* Conducts merchandise inventory during and after shift, if applicable.
* Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
* Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
* Properly positions and set up displays to increase Guest traffic and promote sales.
* Assists other Team Members as needed.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
* Be friendly and able to smile frequently.
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
* Compensation is from $15.95 - $17.45 per hour
Salary Range:
15.95
* 17.45
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCustomer Service & Sales Rep
Michigan jobs
Primary Duties and Responsibilities
The position is responsible for providing world-class, member-focused premier service in a high-volume, fast-paced call center environment, utilizing PC, internet, and ACD phone technology. Responds to member inquiries and refer to licensed service agents when appropriate. Provides cashiering services to members, including taking insurance payments, sending documents, and other administrative tasks. Completes membership and approved insurance transactions and endorsements and resolves billing questions and concerns. Promotes Auto Club Group products and services following established guidelines. Makes outbound follow-up calls to customers in response to questions or complaints. Responds to inquiries from sales reps, insureds, mortgage companies, and other sources regarding existing policies.
May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.
How we reward our employees:
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
Hourly rates starting at $18.50/hour plus bonuses and sales incentives
Overtime earning potential at time and a half the hourly wage
Fully paid training
Medical, dental, and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
AAA Membership
Discounts, perks, rewards, and much more
Required Qualifications
Education:
High School diploma or equivalent
Successful completion of Branded Premier Service Training
May be required to attain and maintain state membership licenses as appropriate by the department
Experience in /with:
Providing a high level of customer-focused service
Competently entering information on various screens using a PC keyboard
Navigating through a PC Windows environment, including accessing information from multiple applications
Managing and navigating multiple sources of information and applying them as needed
Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.
Knowledge and Skills:
Basic mathematical calculations to accurately perform monetary transactions
Productively work in a virtual environment with a designated work location free of distractions
Work and communicate effectively (verbal and written) with others in a virtual work environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service
Work under pressure in a high-volume, fast-paced customer service environment
Ability to:
Complete appropriate training relative to all company products and services
Present complex information in a clear, concise manner
Maintain accurate records
Read, comprehend, and communicate clearly and concisely in the work environment and with the public
Demonstrate effective use of time management
Demonstrate strong skills in the use of PC applications such as Microsoft Office
Promote the sale of all company insurance and membership products
Achieve goals and other performance expectations as defined by management
Preferred Qualifications
Ability to attain and maintain any Property, Casualty, Life, and Health insurance license for any member state as appropriate in the designated time frame provided by the department.
Demonstrate basic insurance and product knowledge with a high level of technical skills.
To prepare you for this exciting opportunity, we offer:
Full-time paid training on Monday, December 8, 2025.
Monday through Friday from 9:00 a.m. - 5:30 p.m. EST during training
Monday through Friday, between the hours of operation 8:00 a.m. - 9:00 p.m. EST after training (shift includes permanent Saturdays)
Work Environment
Work in a virtual environment with a designated work location free of distractions. Work irregular hours, including evening hours, holidays, and weekends. The ability to report to local AOB within a 50-mile radius if experiencing technology issues.
#LI-Remote
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Auto-ApplyCaptain - Customer Service
Kentwood, MI jobs
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
* Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
* Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
* Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
* Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
* Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
* Checks for restocking of necessary supplies. Brings all areas up to standard.
* Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
* Assists with the set up and break down of special events functions as directed by management.
* Provides game assistance by promptly notifying Support Technicians or Management as needed.
* Assists and directs Guests to Kiosk areas and answer questions as needed.
* Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Assists other Team Members as needed or as business dictates.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
* Must demonstrate ability to read and communicate in English.
* Must be at least 18 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
* Work days, nights, and/or weekends as required.
* Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
* Compensation is from $10.33 - $13 per hour
Salary Range:
10.33
* 13
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyCall Center Agent
Harbor Springs, MI jobs
The Highlands is seeking a dedicated Call Center Agent to provide guest support from our on-site contact center. This full-time position offers the opportunity to assist guests across a variety of channels, working in an office environment handling phone, email, and chat inquiries while mastering our e-commerce platforms and reservation systems.
Employee Perks:
* Free Golf and Ski Passes - Enjoy outdoor activities with free access for you and your family.
* Downhill Mountain Bike Park Pass - Complimentary access for biking enthusiasts.
* Dining Discounts - Receive 25% off at Boyne restaurants.
* Resort Discounts - Save 30% on spa treatments and other services at Boyne Resorts.
* Free Water Park Passes - Access to Avalanche Bay Water Park.
* Lodging Discounts - Special rates for friends and family.
* Tuition Reimbursement - Support for continuing education.
* Housing Availability - First-come, first-served team member housing.
* Health Insurance - Available for Full-Time Year-Round Team Members.
* AllyHealth - Access to health services for all employees
Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands
Our Core Values: LEADS by Serving
At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.
* Long-Term Thinking
* Excellence in Execution
* Attitude is Everything
* Develop Create People
* Serve our team members first so they can, in turn, serve our guests and community
Responsibilities
Essential Job Functions (including but not limited to,):
* Manage high-volume inbound calls, emails, and chat conversations simultaneously
* Navigate multiple computer systems and databases to process complex reservations
* Troubleshoot e-commerce transactions and online account issues
* Document all guest interactions in Salesforce/RTP systems
* Support Boyne Rewards program enrollment and point redemption
* Collaborate with team members across multiple properties via internal systems
* Maintain expert knowledge of all resort offerings through SharePoint and internal resources
* Meet call quality metrics and response time standards
* Provide backup support during peak periods for other Resort Services sales locations
* Contribute to a positive team environment by participating in job sharing, and maintaining a friendly attitude in all interactions
Qualifications
Required Qualifications (knowledge, skills, certifications, education, etc):
* High school diploma or equivalent; some college experience preferred
* Previous hospitality, call center or phone-based customer service experience
* Exceptional phone voice and professional writing skills
* Advanced computer proficiency with ability to navigate 3+ systems simultaneously
* Comfortable wearing a headset for extended periods
* Strong focus and concentration in shared office environment
* Ability to maintain professionalism during back-to-back calls
* Proficient with Microsoft 365 applications.
* Flexible schedule availability, including weekends and holidays
* Able to problem-solve independently and adapt in a fast-paced environment
* Familiar with CRM systems such as RTP or Salesforce
Work Environment:
* Position requires extended periods at a computer (sitting or standing)
* Noise levels can be high when all agents are on the phone
Position type and expected hours of work:
* Typical 8-10 hour shifts 4-5 days a week
* Weekends and holidays required; overtime may be needed during peak periods (especially Christmas break)
Customer Service Representative | Hotel Reservations Specialist
Bingham Farms, MI jobs
Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we've specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations.
We're passionate about what we do - and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service.
Hotel Reservations Specialist Summary:
We are hiring a Hotel Reservations Specialist to join our growing customer service team in Southfield, MI. This is a great opportunity for individuals with prior experience in customer service, call center, front desk, receptionist, and hospitality environments. The Customer Service Representative | Hotel Reservations Specialist position is responsible for facilitating the hotel room booking process as outlined by Traveling Teams Inc.'s standard operating procedures. The Customer Service Representative | Hotel Reservations Specialist position is responsible for maintaining the company's brand image and delivering exceptional customer service. This position entails answering inbound customer calls and relaying hotel reservation details effectively and efficiently. The work is primarily independent, but may - at times - require internal team collaboration.
General Responsibilities & Duties:
Answer incoming calls to assist with reservations, confirmations, room needs requests, and questions.
Warmly greet a high volume of calls and perform reservation procedures.
Explain hotel details, rates, services, amenities, and other information about the hotels as requested.
Sell, process, enter, and confirm room reservations using Traveling Teams' selling techniques and strategies.
Provide incoming callers with appropriate room assignments and types, while up-selling when appropriate.
Navigate multiple internal systems to facilitate the reservation of hotel rooms on behalf of customers.
Verify payment for stay, including incidental costs, by obtaining credit card information.
Assist incoming callers with issues and complaints, with empathy and a focus on guest satisfaction.
Perform all daily duties as assigned by Supervisor(s).
Position Required Skills/Abilities:
Basic understanding of clerical and administrative procedures.
Excellent written and verbal communication skills.
Active listening and interpersonal skills.
WOW service mentality; willingness to go above and beyond for customers.
Excellent attention to detail and accuracy in data entry.
Ability to solve problems as they arise and maintain confidentiality.
Basic computer skills and an ability to adapt to new software.
Preferred Education and Experience:
High school diploma or equivalent required; higher education preferred.
1-2 years of related experience required; 3-5+ years of related experience preferred.
Preferred industry experience includes, but is not limited to, customer service representative, call center agent, front desk agent, receptionist, booking specialist, travel agent, or similar front office position.
Preferred educational background includes, but is not limited to, communications, business administration, hospitality and tourism management, and/or sports management.
Auto-ApplyBCS Customer Service Representative - Boyne Rewards
Wixom, MI jobs
Boyne Resorts is looking for a high-energy candidate to join our Boyne Rewards loyalty Program team. This person will continue the tradition of excellent guest service and creating lasting memories for each guest. With a long-standing culture of innovation, a flywheel approach to growth, and team member satisfaction being a priority, Boyne Resorts is seeking an individual with a solid reputation for managing and delivering quality projects under specific budget, quality, and time constraints. Projects will be iterative in nature and subject to many revisions, reconsiderations, additions, deletions, and changes that will need to be taken in stride and financially modeled to test and confirm impacts.
Boyne Resorts is a collection of mountain and lakeside resorts, ski areas, and attractions spanning from British Columbia to Maine. Founded in 1948 and family-led, the company owns and operates twelve properties and an outdoor lifestyle equipment/apparel retail division with stores throughout Michigan. An industry leader in multiple U.S. regions, operations include Snowsports and year-round mountain recreation, golf, an indoor waterpark, spas, food, and beverage, lodging and real estate development.
Team Member Benefits:
Beyond employment, Boyne Resorts provides access to incredible outdoor playgrounds, significant discounts on merchandise and services, medical coverage, and more for you and your family.
* Health Benefits (Medical, HSA, dental, vision, life, FSA, and disability insurance) starting the first of the month following employment.
* PTO accrual starting first day.
* 401(k) plan with company match
* Skiing & riding for free at mountain resorts in the Boyne Resorts portfolio.
* Lodging, Food and Beverage, and more discounts for eligible team members and qualifying spouse/dependents.
* Golf for free or heavily discounted at resort courses operated in ME, MI and MT.
* Neighbor discounts with hundreds of retailers.
Responsibilities
* Works with a CRM(Spell out) program to manage all customers' needs.
* Daily phone communication with external and internal guests.
* Post missing points to customer accounts.
* Facilitate membership enrollments.
* Member account maintenance.
* Manages and creates gift cards.
* Limited website work.
* Answer phones and emails as they come in.
* Other duties may be assigned.
Qualifications
* 1 - 2 years of customer service experience is required.
* Excellent writing skills to write product descriptions, chat online with customers and respond to emails.
* Highly developed verbal communication, and interpersonal and organizational skills.
Remote Customer Service Representative (Michigan residents)
Lansing, MI jobs
**About the Role** In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands.
If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required!
**_What You'll Do_**
+ Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
+ Use your computer skills to research requests and accurately record the details of your calls / contacts
+ Manage assigned cases from beginning to end by researching and assisting customers until case resolution
+ Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
**_Questions Before You Apply?_**
Live chat with a Morley Talent Acquisition (TA) Specialist ( careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
**Skills for Success**
**_Required Skills_**
+ Excellent written and verbal communication skills
+ Ability to navigate a computer and the web
+ Typing skills (minimum 25 words per minute - Click here (**************************** to take a free typing test!) _(direct link to test: ********************
**_Eligibility Requirements_**
+ High school diploma or equivalent
+ Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
+ Available to work shifts within the call center's hours of operation:
+ Monday through Saturday
+ 8 a.m. to 9 p.m. Eastern time
+ Must be able to stick to the schedule reliably, as some queues are time sensitive
**_Remote Work Requirements_**
+ Michigan resident
+ High-speed internet access at home that you are able to connect to via Ethernet or landline
+ Secluded and distraction-free work environment
**_The Remote Experience_**
Wondering what it's like to work for Morley from home? Check out this video (********************** to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: **********************
**Why Join Our Morley Family**
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
**_Health & Wellness Benefits_**
+ Medical and prescription coverage, including free annual physicals
+ Dental and vision insurance
+ Paid time off
+ Associate wellness program (earn a reward for getting your annual wellness checkup)
+ Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
**_Financial Benefits_**
+ 401(k) with match
+ Flexible spending account
+ Life insurance
+ Short- and long-term disability insurance (company paid)
**_Benefits to Make Your Life Easier_**
+ Teladoc: 24/7 online access to doctors
+ 24/7 nurse help desk
+ Patient advocacy: Free 24/7 help with benefit questions and claims issues
+ Family, financial and estate guidance (will) services
**_About Morley_**
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ******************************* .
Thank you for your interest in Morley.
**_Notices_**
+ Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ********************************
+ Click here to view Morley's CCPA Notice for applicants in California: *******************************
+ Click here to view Morley's privacy policy: ************************************************
Remote Customer Service Representative (Michigan residents)
Michigan jobs
About the Role In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands.
If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required!
What You'll Do
* Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
* Use your computer skills to research requests and accurately record the details of your calls / contacts
* Manage assigned cases from beginning to end by researching and assisting customers until case resolution
* Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
* Excellent written and verbal communication skills
* Ability to navigate a computer and the web
* Typing skills (minimum 25 words per minute - Click here to take a free typing test!)
(direct link to test: *******************
Eligibility Requirements
* High school diploma or equivalent
* Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
* Available to work shifts within the call center's hours of operation:
* Monday through Saturday
* 8 a.m. to 9 p.m. Eastern time
* Must be able to stick to the schedule reliably, as some queues are time sensitive
Remote Work Requirements
* Michigan resident
* High-speed internet access at home that you are able to connect to via Ethernet or landline
* Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: **********************
Why Join Our Morley Family
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits
* Medical and prescription coverage, including free annual physicals
* Dental and vision insurance
* Paid time off
* Associate wellness program (earn a reward for getting your annual wellness checkup)
* Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
* 401(k) with match
* Flexible spending account
* Life insurance
* Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier
* Teladoc: 24/7 online access to doctors
* 24/7 nurse help desk
* Patient advocacy: Free 24/7 help with benefit questions and claims issues
* Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact *******************************.
Thank you for your interest in Morley.
Notices
* Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: **************************** and your right to work: ********************************
* Click here to view Morley's CCPA Notice for applicants in California: *******************************
* Click here to view Morley's privacy policy: ************************************************
Auto-Apply