Peckham Jobs In Lansing, MI

- 31 Jobs

English and Spanish Speaking Logistical Support CSR
Peckham 4.2
Peckham Job In Lansing, MI
All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE. Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire' to help us determine the best fit and necessary accommodations for your employment needs. If you do NOT have a disability, please complete the entire application including the questionnaire. Being a person without a disability will not impact your eligibility to be hired for this position. This specific job is open to all interested candidates, both people with and without disabilities. English and Spanish Speaking Logistical Support Customer Service Representative - Peckham, Inc.Sign-On Bonus! Receive $300 after training! 90 days after training, you can also earn an additional $300 when you meet performance requirements! JOIN THE PECKHAM TEAM! Great Company Culture. Peckham was named #11 in the 2015 Fortune Magazine's “Great Place to Work” for small and medium companies and has been certified as a Great Place to Work company for six consecutive years! Work Life Balance. At Peckham, we “embrace the ‘AND'”! Rest & Relaxation. Receive 11 paid holidays per year, paid time off and sick time! Health Benefits. Medical with HSA options, as well as dental, vision, and life insurance. Career Development. Opportunities for professional advancement, including enhanced responsibility and increased pay. Support & Understanding. Peckham provides all Team Members with on-the-job support. IMPORTANT INFORMATION: Wage: Start at $20.13/hour; $2/hour shift premium for Saturday & Sunday shifts and any hours worked between 6pm - 6am on weekdays; $4.93/hour for health and welfare benefits in addition to all wages Location: Battle Creek, MI Hours: Primarily hiring for 2nd shift with the possibility of other shifts if they become available (training on 1st shift) SUMMARY This is a phone-based customer service position supporting a government customer. CIC Bilingual Customer Service Representatives (CSRs) in this position will be responsible for providing support through phone and email correspondence with customers in Spanish and English. The activities associated with this position include identifying and prioritizing the customer's request, documenting pertinent information, conducting research in order to provide resolution or escalation of the call if required. Additionally, the CSR will encounter the need to utilize problem solving skills and multiple databases with proprietary government Customer Interaction Center systems. Successful candidates will have a customer service orientation, be fast learners able to adapt to new information, problem solve and possess excellent research skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide superior customer service by answering incoming calls in a timely manner. Follow established policies and procedures to respond and route calls appropriately. Gather information to determine customers' needs; apply problem solving skills and resolve the inquiry/request effectively. Log customer information into a database ensuring data entry is accurate and complete. Access database per customer request for information; use critical thinking skills to perform research to find a solution for the customer's need and/or concern. Verify and record demographic data with caller and escalate customer issues as appropriate. Provide clear and concise written responses to customer and vendor inquiries or escalate to the responsible resource for resolution. Open non-call work tickets: review, work and close incoming workload in specified timeframe based on priority. Maintain and improve quality results by adhering to standards and guidelines. Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations. Control the pace and flow of the inquiry/request and manage call time effectively. Follow protocol and apply sensitivity and discretion in handling confidential information. Utilize multiple software systems and operate within them to resolve simple to complex vendor questions. Flexibility in work hours and shifts is required. This job is subject to a shift bid system based upon performance/merit and hours can change on a bi-yearly basis. Accept other related duties as assigned. MINIMUM HIRING REQUIREMENTS High School Diploma or equivalent Qualifying disability Proficient in the English language (written and verbal) Bilingual Spanish positions - Proficient in the Spanish language (written and verbal) U.S. Citizen Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance MINIMUM REQUISITE SKILLS AND KNOWLEDGE Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research) TRAINING AND CONTINUOUS EDUCATION This position may require initial training, on the job training, subsequent training and continuing education of which will be outlined and facilitated by the training department or some other approved means. SECURITY Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building. WORK ENVIRONMENT Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SPECIAL NOTES These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to ****************** PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you Email us at **************** Call us at ************** Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Contact Center Solutions Location: Battle Creek, MI Worker Sub-Type: Team Member
$28k-34k yearly est. Easy Apply 60d+ ago
Human Resources Business Partner
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
**Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.** ****To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences**** **Peckham Inc. - Human Resources Business Partner** **Position Summary** The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit's financial position, its midrange plans, its culture and its competition. **This is an on-site position** **MAIN DUTIES AND RESPONSIBILITIES** * Builds trust and relationships with respective business units. * Conducts/attends regular meetings with respective business units. * Consults with frontline management, providing HR guidance when appropriate. * Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies. * Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations. * Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. * Supports compliance related programs including unemployment, accommodations, and leaves of absence. * Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). * Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. * Provides HR policy guidance and interpretation. * Provides guidance and input on business unit restructures, workforce planning and succession planning. * Identifies training needs for business units and individual executive coaching needs. * Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met. * Weekly travel between Michigan locations **OTHER DUTIES AND RESPONSIBILITIES** * Promote Peckham's vision, value, culture, and commitment to excellent customer services to all team members, staff, customers and stakeholders * Maintain a safe and clean work environment * Other related duties as assigned **SUPERVISORY RESPONSIBILITIES** * May Supervise one or more HR Generalists or other HR support staff. * Develop a unified team that reflects Peckham's culture and values * Provide mentorship and coaching **MINIMUM QUALIFICATIONS:** * Bachelor's Degree * Minimum of 4 years of experience resolving complex employee relations issues. * Working knowledge of multiple human resource disciplines, including compensation practices, employee relations, diversity, performance management, and federal and state respective employment laws including leaves of absence and ADA. * Experience facilitating employee coaching and performance management. * Experience conducting complex employee investigations. **PREFERRED QUALIFICATIONS** * Experience in a Human Resources leadership role * SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential or ability to obtain certification within one year of employment **PHYSICAL AND MENTAL DEMANDS** Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. **COMPETENCIES** Analytical Thinking Building Strong Relationships Confidentiality Decision Making Effective Communication Business Acumen Meeting Results and Outcomes Problem Solving Time Management **PHYSICAL DEMANDS** The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. **PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER** EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. **REASONABLE ACCOMMODATION FOR APPLYING NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: * Click and you will be directed to the ILRU Directory to find an agency in your area that can assist you * Click and you will be directed to the American Jobs Center (AJC) finder to locate a center near you * Email us at ******************* * Call us at ************** * Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. **Business Line:** Human Resources**Location:** Lansing, MI**Worker Sub-Type:** Staff Member**** **ABOUT PECKHAM** Peckham is a national award-winning social enterprise, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements. **MISSION** Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence. **VISION** To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. Peckham participates in the E-Verify program. For more information please click follow For information on Immigrant and Employee Rights (IER), follow **REASONABLE ACCOMMODATION NOTICE** Federal law requires
$66k-100k yearly est. Easy Apply 27d ago
IT Help Desk Intern
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE. Peckham is a vocational rehabilitation social enterprise. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the 'eligibility for services questionnaire' to help us determine the best fit and necessary accommodations for your employment needs.If you do NOT have a disability, please complete the entire application including the questionnaire. These jobs are open to all abilities but Peckham gives preference to individuals with disabilities. Peckham Inc. - PSD - IT Help Desk Intern SUMMARY Intern will be responsible to learn and apply IT service-desk processes and core customer service skills in a technical support environment. Primary responsibilities include clear customer communication, problem solving, and documenting customer inquiries, all within established service level guidelines. The intern will be focused on providing first level support for client computing, desktop operating systems, and line of business applications. DUTIES AND RESPONSIBILITIES + Acknowledges, problem solves, and resolves customer inquiries within established service level guidelines via IT Service Management processes. + Ability to communicate clearly in verbal and written media. + Monitoring the help desk system and group email box for incoming requests from users. + Working with users to resolve their requests. + Ability to prioritize incoming requests ("triage") by expected priority and available resources. + Requests that are outside Systems authority forwarded to the appropriate groups, with a follow-up requested. + Image the operating system and load software on PC's and laptops. + Provide systems support for different system types and infrastructure components, some of which are not widely used. + Will communicate with leadership through periodic updates and formal evaluations. + Create and maintain technical and end user documentation of processes and procedures. + Promotes the vision, values, and services to all customers and stakeholders of both the host organization and Peckham Inc. + Assists in maintaining organization wide quality standards. + Maintains a safe and clean work environment. + Other related duties as assigned by the site supervisor. MINIMUM QUALIFICATIONS + High School Diploma or equivalent + At least 18 years old + Proficient in the English language (written and verbal) + U.S. Citizen + Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance. + Certification Level: When entering the Peckham Service Help Desk the candidate must have an IT recognized certification, such as CompTIA A+, Security+, or Microsoft 70-685. Education or experience may be considered in lieu of a certification. + The candidate must be pursuing one of Peckham contracts for employment: OPR or USDA + Candidates must complete all certification needed to enter their Contract once the internship is completed. Requirements vary by contract. + Motivated, self-directed, detail-oriented individual + Enjoy working in a fast-paced environment; ability to effectively multi-task. + Must have reliable transportation to get to job locations. PREFERRED QUALIFICATIONS + Experience resolving PC hardware and software problems, specifically Microsoft Office applications, preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT Individuals will be on the phone in a cubicle for most of their scheduled shift. The employment facility is a universally designed building with an open environment that provides natural light throughout work areas. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SECURITY Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate. OTHER INFORMATION This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law (*********************************************************** EOE-Embracing Diversity to Achieve Excellence SPECIAL NOTES These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to ****************** PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: + Click HERE (*************************************************************************** and you will be directed to the ILRU Directory to find an agency in your area that can assist you + Click HERE (************************************************************************************* and you will be directed to the American Jobs Center (AJC) finder to locate a center near you + Email us at **************** + Call us at ************** + Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Contact Center Solutions Location: Lansing, MI Worker Sub-Type: Team Member
$31k-45k yearly est. Easy Apply 22d ago
Youth Advisor
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* *To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences* Peckham Inc. - Youth Advisor POSITION SUMMARY Under the supervision of the Juvenile Services Manager, the Direct Care position is responsible for the direct care of the female at risk youth entrusted to Peckham. Direct Care have the responsibility of providing a safe, caring, team environment for these adolescents. Additionally, Direct Care may participate in the development, implementation, and documentation of each adolescent's treatment plan, attend to personal, health, and behavioral needs of the adolescents and other duties including light housekeeping, assisting with homework, cooking, completing required paperwork, and participating with residents in their community activities and recreational activities. Responsibilities include crisis intervention, and participation in clinical consultation and treatment conferences. Our contract requires this position be filled by a female staff person. MAIN DUTIES AND RESPONSIBILITIES include the following: + Be a positive role model for children (in and out of the facility) + Teach daily living skills. + Provide a safe and caring environment. + Maintain recordkeeping and documents. + Utilize a team work approach for all projects. OTHER DUTIES AND RESPONSIBILITIES include the following: + Promote Peckham's vision, values, and services to all customers and stakeholders. + Assist in maintaining organization wide quality standards. + Maintain a safe and clean environment. + Other related duties as assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. MINIMUM QUALIFICATIONS + High School Diploma + 6 months to a year experience working with youth + Passing and maintaining security clearances + Maintain an unrestricted driver's license and possess a clear driving record PREFERRED QUALIFICATIONS + Associate's or Bachelor's Degree + Experience with juvenile court system CERTIFICATES, LICENSES, REGISTRATIONS First Aid, CPR, restraint and other training may be obtained at hire. COMPETENCIES Accuracy and Attention to Detail Confidentiality Conflict Management Constructive Feedback and Giving Correction Decision Making Effective Communication Maintain Safe and Clean Work Environment Meeting Results and Outcomes Problem Solving Training Others PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis. PHYSICAL DEMANDS The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: + Click HERE (*************************************************************************** and you will be directed to the ILRU Directory to find an agency in your area that can assist you + Click HERE (************************************************************************************* and you will be directed to the American Jobs Center (AJC) finder to locate a center near you + Email us at ******************* + Call us at ************** + Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Human Services Location: Lansing, MI Worker Sub-Type: Staff Member
$26k-31k yearly est. Easy Apply 60d ago
Scanner / Packager-1
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE. Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the 'eligibility for services questionnaire' to help us determine the best fit and necessary accommodations for your employment needs. If you do NOT have a disability, please complete the entire application including the questionnaire. These jobs are open to all abilities but Peckham gives preference to individuals with disabilities. Peckham Inc. - Scanner/Packager 1 IMPORTANT INFORMATION: + Wage: $12.25 per hour + Location: Airport Warehouse 3510 Capital City Blvd, Lansing, MI + Hours: 7:30 AM - 4:00 PM SUMMARY: Working in a large warehouse environment, loading and unloading trucks, scanning and pulling orders from inventory, building and packaging shipments. Will handle unpackaged and packaged finished goods, moving them to and from rack storage in preparation for the final packaging and shipment. ESSENTIAL DUTIES and RESPONSIBILITIES include the following: + Transport product to the aggregator and racks using pallet jack + Process boxes through aggregator and affixing box-level RFID tags + Confirm box labels and RFID tags match + Burn box-level RFID tags and create replacement tags + Replace defective hang-tags on garments + Review packaging discrepancies on product ran through aggregator + Create Short/ Over packages as needed + Package MDOC orders using computer and scanner as necessary + Assist in packaging and scanning as needed + Maintain 5S standards + Basic Excel spreadsheet knowledge is required for this role. + Use of Odyssey software modules and scanning tools + Must possess or have the ability to obtain a forklift license + The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 40 pounds, and occasionally lift/or move up to 100 pounds. + Participate in Peckham's safety programs and ergonomic activities is required. + Other related duties as assigned EQUIPMENT USED Pallet jacks, Aggregator, Computer software (Excel, Odyssey), Handheld Scanners EDUCATION and/or EXPERIENCE Experience matching the skills and knowledge of the Shipping Technician position. LANGUAGE SKILLS Ability to read and to recognize similarities and differences between words and between series of numbers. Ability to print, enter data, and speak simple sentences in English. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide. REASONING ABILITY Ability to apply common sense understanding to carry out instructions. Ability to interpret a variety of instructions furnished in written, oral or schedule form in the English language. Have problem solving ability. Ability to pay close attention to detail. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk and use hands to finger, handle or feel and reach with hands and arms. The employee frequently is required to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 40 pounds, and occasionally lift/or move up to 100 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles. There is not heating or air conditioning in the Airport Warehouse. The noise level in the work environment is usually moderate. COMMENTS This position will move to other work areas as business requires. Person needs to have the ability to ask questions and voice concerns in relation to work and work environment. Background check is required. SPECIAL NOTES These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to ****************** PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: + Click HERE (*************************************************************************** and you will be directed to the ILRU Directory to find an agency in your area that can assist you + Click HERE (************************************************************************************* and you will be directed to the American Jobs Center (AJC) finder to locate a center near you + Email us at **************** + Call us at ************** + Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Manufacturing Location: Lansing, MI Worker Sub-Type: Team Member
$12.3 hourly Easy Apply 4d ago
Bilingual (English and Spanish Speaking) Entry Level CSR
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE. Peckham is a vocational rehabilitation social enterprise. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the 'eligibility for services questionnaire' to help us determine the best fit and necessary accommodations for your employment needs. If you do NOT have a disability, please complete the entire application including the questionnaire. Being a person without a disability will not impact your eligibility to be hired for this position. This specific job is open to all interested candidates, both people with and without disabilities. WHO ARE WE? Peckham is a vocational rehabilitation social enterprise. Currently we are hiring ALL abilities. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. Our core values are compassion, diversity, opportunity, excellence, pride, community, and balance . Peckham is an organization that invests in their employees. It is our mission to help you reach your career goals . We believe in providing high quality services to support clients in reaching their full potential. How do we do this? Click the link HERE (******************************************* to learn more about the services we offer to our employees! Bilingual (English and Spanish Speaking) Entry Level Customer Service Representative - Nights/Weekends Sign-On Bonus! Receive $350 after training! THE IMPORTANT INFORMATION Wage: $18.00 per hour plus a Health & Welfare Benefit, $19.41 after English/Spanish certification and an opportunity to move up to $21.12 after security clearance and Applicant Line certification is obtained . Plus, a $1 increase for every hour worked after 6:00pm Monday - Friday Hours: Both full (30+) and part time shifts available Sunday - Saturday 8 :00AM (EST) - 10:00PM (EST) Location: 2511 N. Martin Luther King, Blvd. Lansing MI 48906; This is a on-site position in Lansing Michigan. WHAT YOU'LL NEED + High School Diploma or GED + At least 18 years of age + U.S. Citizen + Call center experience preferred + Proficient in both the English and Spanish languages (written and verbal) + Basic computer skills (typing, reading comprehension) + Be able to work nights and weekends WHAT YOU'LL DO We are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly ! This position services a government contract that Peckham has held for 10 years ! This contract requires you to pass and maintain appropriate security clearance . After you pass the security clearance , you not only receive a pay increase , but you will also be approved by the government that you are trustworthy to manage sensitive data. SECURITY Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate. YOUR RESPONSIBILITIES AND REQUIREMENTS + Promote Peckham's vision, values, and services to all customers and maintain organization wide quality standards. + Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service. + Gather and log information after determining customers' needs; access knowledge base per customer request for information, apply problem solving skills, and resolve the inquiries/requests effectively and accurately. + Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner. + Accept other jobs/duties as assigned. These jobs are open to all abilities, but Peckham gives preference to individuals with disabilities. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual will be required to multitask . The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift . Individuals will be required to be mobile throughout the building . WORK ENVIRONMENT Individuals will be in a cubicle for most of their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER INFORMATION This is an entry level position pending your receipt of a government clearance from a background check. If placed in this entry role, you will be given the training and opportunity to take calls. Once the official clearance is received, you will next complete the training journey of a full Customer Service Representative. Upon both entry certification and Customer Service Representative certification, you will be placed with a team to support business trends and needs. Team members would need to complete all phases of training and maintain good standing in all areas of customer service. This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law (*********************************************************** SPECIAL NOTES These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to ****************** PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: + Click HERE (*************************************************************************** and you will be directed to the ILRU Directory to find an agency in your area that can assist you + Click HERE (************************************************************************************* and you will be directed to the American Jobs Center (AJC) finder to locate a center near you + Email us at **************** + Call us at ************** + Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Contact Center Solutions Location: Lansing, MI Worker Sub-Type: Team Member
$18 hourly Easy Apply 60d+ ago
IT Project Management Specialist
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* *To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences* Peckham, Inc. - IT Project Management Specialist SUMMARY The IT Project Management Specialist will support the planning, execution, and completion of technology related projects in partnership with customers and IT staff. This role focuses on providing subject matter expertise in facilitating operational business requirements and solution proposals. The IT Project Management Specialist will lead in coordinating tasks, managing documentation, tracking projects, and effectively communicating with key stakeholders. Additionally, they will also lead the requirement gathering, analysis, planning, and implementation to ensure that final deliverables of a project meet operational and mission needs. MAIN DUTIES AND RESPONSIBILITIES + Develop, manage and lead various large scope projects that directly impact Peckham's mission objectives and IT operations. + Develop strategic and comprehensive project plans including the defining of project deliverables, objectives, and metrics. + Collaborate and partner with stakeholders through effectively managing relationships and expectations regarding IT projects. + Track, monitor, and report project progress and communicate key milestones to ensure timely completion and quality of outcomes. + Facilitate effective communications and meetings with project teams, partners, and stakeholders ensuring the completion of tasks and activities for timely completion of projects and deliverables. + Evaluate the impact of projects on mission and key business objectives. + Provide feedback to stakeholders and project team members to ensure that projects are on track. + Set and establish clear goals and expectations related to IT projects as identified in partnership with IT staff and customers + Translate user and system requirements into technical specifications + Advise customers on technology capabilities and potential solutions + Utilize project management tools to coordinate and track project status + Effectively manage project efforts, to include project plan, scope/budget/resource management, time management (activities & task planning, communications, risk management, QA and testing, user training, ongoing maintenance and support + Analyze, foresee and mitigate potential risks associated with projects and decisions through problem solving and critical thinking + Prepare written research information, design plans, and diagrams along with detailed implementation plans for assigned projects + Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements, Business Requirements, Documents, Implementation Plans, Use Cases, GUI, Screen and Interface designs) + Documents, tracks, monitors, and reports on the status and timeliness of these requirements + Track and monitor issues that arise in projects and help troubleshoot challenges that occur + Assist with budgeting and expense tracking for project-related activities OTHER DUTIES AND RESPONSIBILITIES + Maintain safe and clean work environment + Promote Peckham's vision values and services to all customers and stakeholders + Assist in maintaining organizational wide quality standards + Other duties as assigned SUPERVISORY RESPONSIBILITIES This role does not have supervisory responsibilities. MINIMUM QUALIFICATIONS + A Bachelors degree in Information Technologies, Computer Science, or closely related field of study strongly preferred, and /or three or more years' experience demonstrating most of the competencies and proficiencies above; or equivalent combination of education and experience. + 2-4 years experience managing IT projects + This position requires passing and maintaining federal and state security background checks as well as obtaining security clearances to meet contract requirements. + U.S. Citizenship required due to security clearances. + Limited travel may be required to Peckham locations. PREFERRED QUALIFICATIONS + Ability to communicate effectively with a diverse user community and present ideas and solutions using written, graphical and oral methods in a user-friendly fashion to both technical and non-technical staff. + Ability to gather information, evaluate options, and produce accurate data that may be applied to specific solutions. + Motivated, self-directed, detail-oriented individual + Enjoy working in a fast-paced environment; ability to effectively multi-task + Experience in Information Technology systems, methodology, language and processes. + Time management, organizational skills, and prioritization is essential. + PMP or CAPM certification PHYSICAL DEMANDS The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: + Click HERE (*************************************************************************** and you will be directed to the ILRU Directory to find an agency in your area that can assist you + Click HERE (************************************************************************************* and you will be directed to the American Jobs Center (AJC) finder to locate a center near you + Email us at ******************* + Call us at ************** + Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Peckham IT Location: Lansing, MI Worker Sub-Type: Staff Member
$67k-101k yearly est. Easy Apply 7d ago
Farm/Facilities Worker Level 1
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
**All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.** **Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire' to help us determine the best fit and necessary accommodations for your employment needs. If you do NOT have a disability, please complete the entire application including the questionnaire. Being a person without a disability will not impact your eligibility to be hired for this position.** **This specific job is open to all interested candidates, both people with and without disabilities.** **Peckham Inc. - Farm/Facilities Worker Level 1** ************Important Details:************ **************Wage: $13.00 per hour************** **************Hours: 7:00 am - 3:30 pm (M-F)************** **************Location: 5408 W Grand River Ave, Lansing, MI 48906************** **SUMMARY** The Farm/Facilities Level I position assists in various roles at Peckham Farms and in maintaining Peckham facilities throughout the Lansing area. Primary duties of this position during the growing season are to assist in the planting, transplanting, weeding, maintenance, harvest and packing of fruits and vegetables at Peckham Farms. The season will fluctuate in length but generally falls between the months of June - October. At other times of the year, responsibilities may include general building maintenance, preventive building maintenance, hoop house maintenance and basic building, equipment, and machinery maintenance. Responsibilities may also include landscape maintenance, weed control, general cleaning, leaf removal, setup/removal of holiday decorations, and snow removal activities. This position utilizes a team approach for most projects and promotes Peckham's vision, values, and services to all customers and stakeholders. Assists in maintaining organization wide quality standards. Must have access to reliable transportation for frequent trips to facilities. **DUTIES AND RESPONSIBILITIES** * Follow Peckham food and safety guidelines. * Cultivate soil, sow crops and control weeds by hand pulling and hoeing. * Clean and sterilize farm equipment. * Assist with harvest, pack, and processing activities. These include washing, grading, and packaging of produce, and preparing it for storage, market, or delivery while strictly following our Produce Safety Plan. * Assist with grounds maintenance with digging, planting, installing mulch, and weeding. * Assist with snow removal and clearing of emergency exits and walking areas, spreading salt & de-icer on walkways, constructing snow fences. * Assist in specialty cleaning of wall, ceiling, and floor surfaces. * Assist with setup and removal of holiday decorations around Lansing area facilities (i.e. hanging lights, setting up displays by following diagrams and verbal instructions). * Assist with general facility maintenance including repair, cleaning and upkeep of fixtures, appliances, storage racking, and furniture using hand tools. * Maintain a safe and healthy work area and report any safety concerns to the supervisor. * Other duties as assigned. **MINIMUM QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to climb ladders and work from heights, and the ability to kneel and crouch for extended periods. * This job requires the ability to distinguish between red and green for harvest purposes. * This job requires candidates to bathe or shower and change clothes regularly (good hygiene is required for Food Safety Compliance). * Candidate to possess or obtain within 90 days a valid MI driver's license. * Ability to read a tape measure. **PREFERRED QUALIFICATIONS** * Experience in landscape or turf maintenance. * Experience operating farm equipment. * Experience working in a team setting and maintaining respectful communication. * Ability to stay on task independently. **EDUCATION and/or EXPERIENCE** * Basic knowledge of agriculture and building maintenance * Ability to read simple documents, instructions, and manuals in English. * Basic computer knowledge. * Ability to follow and carry out written and oral instructions in English. * Basic math skills: counting, addition, and subtraction. **PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is at times exposed to moving mechanical parts. The employee is occasionally exposed to fumes, dust or airborne particles. The noise level in the work environment is occasionally loud. The employee will be working outdoors and be exposed to insects, outdoor weather conditions and temperature extremes in all seasons. **WORK ENVIRONMENT** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is at times exposed to moving mechanical parts. The employee is occasionally exposed to fumes, dust, or airborne particles. The noise level in the work environment is occasionally loud. The employee will be working outdoors and be exposed to insects, outdoor weather conditions and temperature extremes in all seasons. This job will require the use of wheelbarrows, shop vacs, rolling scaffolding, folding ladders, extension ladders, power washers, assorted hand tools, shovel, hoe, rake etc., string trimmers, lawn edgers, hedge trimmers, leaf blowers, push mowers, riding mowers, ATV, UTV, Golf Cart, Scissor lift, hand tools, pumps, sprinklers, snow blowers, and salt and fertilizer spreaders, spot spray cans. **OTHER INFORMATION** This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law **EOE-Embracing Diversity to Achieve Excellence** **SPECIAL NOTES** These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to **PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER** EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. **REASONABLE ACCOMMODATION FOR APPLYING NOTICE** Federal law requires employers to provide reaso
27d ago
TM-Food Service Worker 1
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
**All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.** **Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire' to help us determine the best fit and necessary accommodations for your employment needs. If you do NOT have a disability, please complete the entire application including the questionnaire. Being a person without a disability will not impact your eligibility to be hired for this position.** **This specific job is open to all interested candidates, both people with and without disabilities.** Job Description ****Peckham Inc. Food Service Worker 1**** **IMPORTANT INFORMATION:** * **Wage: $10.87** * **Location: Greenhouse Location: 3510 Capitol City Blvd. Lansing, MI 48906** * **Hours: 6:00am-2:30pm** **DUTIES AND RESPONSIBILITIES:** * **Ensure excellent customer service.** * **Work well with teammates in order to help contribute to a positive atmosphere.** * **Following health and safety standards regarding washing hands, wearing/changing gloves, personal hygiene, etc.** * **Prior to opening, take coffee to the airport warehouse.** + **One pot should be black** + **One pot should have 2 cups of milk in it.** + **Should also take cups and sugar if necessary.** * **Assist with fruit preparation for disbursement to team members if we do not have any volunteers or students performing this task. This includes taking fruit to the Airport Warehouse café.** * **Assist the cashier with completion of the morning inventory to determine what food needs to be prepped for the café using the inventories created for each section.** * **Assist the cashier with doing morning inventory to determine what packaged items need to be stocked in the café and stocking those items. Must ensure that proper rotation methods are employed, meaning that expiration dates are checked during inventory.** * **Ensuring throughout the day that all stations in the café are fully stocked. This means going into the café in between tasks and after rushes to stock.** * **Following recipes help to prep any items listed on the inventory or the board.** * **Ensure that all food they are prepping is packaged correctly, labeled correctly and dated.** * **If food items need to be stocked in the café, health and safety standards regarding proper rotation must be followed.** * **Recycle any of the refuse possible, including cardboard, cans, milk jugs, etc.** * **If there is downtime, cleaning in the café and kitchen utilizing the Cleaning Checklist for direction and documenting the date it was done.** * **Assist FS II with lunch preparation if necessary.** * **Serve breakfast/lunch when necessary or in the absence of FS II.** * **On Thursday or Friday, all used coffee pots should be cleaned using the coffee pot cleaner packets and the scrub brush provided. If its noticed that a pot needs to be cleaned prior to Thursday, ensure that it is done immediately.** * **At closing (2:00ish), bring in large coffee pots from the common area. Empty them and fill with water to allow to soak overnight. On Thursday and Friday (2 pots on Thursday and 2 pots on Friday), or sooner if needed, put 2 packets of coffee pot cleaner in each and fill with hot water and allow to soak. Use the scrub brush provided when necessary. Rinse very well the next morning.** * **Put filled coffee filters, trays and clean/empty coffee urns at the coffee maker in the common area for use the next morning.** **Prior to leaving for the day address any and all phasing out tasks that can be accomplished by the end of the shift.** **SPECIAL NOTES** These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to **PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER** EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. **REASONABLE ACCOMMODATION FOR APPLYING NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: * Click and you will be directed to the ILRU Directory to find an agency in your area that can assist you * Click and you will be directed to the American Jobs Center (AJC) finder to locate a center near you * Email us at **************** * Call us at ************** * Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. **Business Line:** Food Services**Location:** Lansing, MI**Worker Sub-Type:** Team Member**** **ABOUT PECKHAM** Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements. **MISSION** Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence. **VISION** To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. Peckham participates in the E-Verify program. For more information please click follow For information on Immigrant and Employee Rights (IER), follow **REASONABLE ACCOMMODATION NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipm
Easy Apply 27d ago
Supply Chain Kitting Team Leader
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
**Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire' to help us determine the best fit and necessary accommodations for your employment needs. If you do NOT have a disability, please complete the entire application including the questionnaire.** **These jobs are open to all abilities but Peckham gives preference to individuals with disabilities.** * **Wage: $18.00** * **Location: WatertownA 5408 W. Grand River Ave. Lansing, MI 48906** * **Hours: 7:00am-3:30pm** **All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.** **Peckham Inc. - 3PL Kitting Team Leader - Commercial Contracts** **IMPORTANT INFORMATION:** **SUMMARY** Serve as an example to team members in the Kitting Department. Carry out leadership responsibilities in accordance with the organization's policies and applicable laws. Assists in the supervision and coordination of activities required for daily kitting operations assigned by the kitting supervisor. The selected individual will work in a large warehouse environment receiving items from delivery trucks and placing items in the appropriate warehouse area. Manually loading or unloading trucks or other transporting devices; unpacking, shelving, or placing items in proper storage locations according to the WMS. The persons in this position will work relatively unsupervised throughout the day receiving merchandise and placing it in proper storage areas. **DUTIES AND RESPONSIBILITIES** * Training employees, encouraging, and motivating employees, soliciting input, addressing complaints, and resolving problems. * Use radio-frequency stock locator to receive and put away stock. * Reports any discrepancies in orders to warehouse supervisor. * When required, key in 15-digit part numbers into computer. * Print packing list and pick tickets for orders. * Daily use of a fork truck, reach truck, push carts, motorized pallet jacks. * Basic computer usage, Excel, and Word. * Meets deadlines. * Maintain warehouse equipment by following manufacturer's standards of use and cleaning. * Perform quality checks. * Run end of week inventory from WMS. * Maintain a safe and clean working environment. * Work with supervisor towards meeting performance standards. * Other duties as assigned. **MINIMUM QUALIFICATIONS** * At least 18 years old. * Must be able to lift up to 10 pounds on a frequent basis. * Must be able lift up to 40 pounds on a moderate basis. * Must be able lift up to 75 pounds occasionally. * No positive drug screen for the past 12 months. * Must have reliable transportation to get between job locations. * Obtain and maintain necessary security clearances. * Basic reading and writing levels. * Basic math, ability to add, subtract, multiply, and divide. * Basic Computer skills. **PREFERRED QUALIFICATIONS** * Maintain respectful communication, give, and receive feedback. * Ability to follow directions. * Problem solving skills. * Perform job tasks independently. * Ability to multi-task effectively. * Microsoft Office skills. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 40 pounds, and occasionally lift/or move up to 75 pounds. **WORK ENVIRONMENT** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles. The noise level in the work environment is usually moderate. Person needs to have the ability to ask questions and voice concern in relation to work and work environment. **OTHER INFORMATION** This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. **EOE-Embracing Diversity to Achieve Excellence** **SPECIAL NOTES** These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to **PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER** EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. **REASONABLE ACCOMMODATION FOR APPLYING NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: * Click and you will be directed to the ILRU Directory to find an agency in your area that can assist you * Click and you will be directed to the American Jobs Center (AJC) finder to locate a center near you * Email us at **************** * Call us at ************** * Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. **Business Line:** 3PL and Fulfillment Services**Location:** Lansing, MI**Worker Sub-Type:** Team Member**ABOUT PECKHAM** Peckham is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements. **MISSION** Peckham, a nonprofit community vocational rehabilitation organization, is a unique bus
Easy Apply 26d ago
ROOTS Intern
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* *To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences* Peckham Inc. - ROOTS Intern This position will involve working with returning citizens who are currently on parole in Ingham, Eaton, and Clinton Counties. The ROOTS Intern will provide supportive services to ROOTS participants who need assistance with vocational training, social support services, and barrier removal. They will work in conjunction with the ROOTS team to engage with participants and promote pro-social behavior. The ROOTS Intern will demonstrate flexibility, have exceptional interpersonal communication, be comfortable with crisis intervention, and be willing to learn about and collaborate with a wide range of external entities to best support participants. They will reflect Peckham's core values and vision in everyday work. MAIN DUTIES AND RESPONSIBILITIES include the following: + Provide assistance to ROOTS Coordinator and Specialists to meet program and participant needs + Collaborate with other entities (within Peckham and in the community) to develop opportunities for participants + Cofacilitate biweekly orientations for new program participants + Assist with assessment of participant needs + Develop and facilitate a group related to the cognitive behavioral model + Research restorative justice/community service opportunities for ROOTS program participants + Assist with paperwork and filing as needed + Attendance at relevant team and organizational meetings + Eventual maintenance of a small caseload + Assist in maintaining organization wide quality standards OTHER DUTIES AND RESPONSIBILTIES + Promote Peckham's vision, values, and services to all customers and stakeholders + Maintain a safe, clean, and customer friendly work environment + Other duties as assigned SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. MINIMUM QUALIFICATIONS + Currently pursuing an undergraduate degree in Social Work or a related field + Must have an understanding of the criminal justice system and/or social services system + This position requires passing and maintaining security background checks PREERRED QUALFICATIONS + Basic understanding of trauma-informed service delivery + Experience working with or providing support services to justice-involved individuals + Experience in case management and accurate maintenance of client files PHYSICAL DEMANDS The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: + Click HERE (*************************************************************************** and you will be directed to the ILRU Directory to find an agency in your area that can assist you + Click HERE (************************************************************************************* and you will be directed to the American Jobs Center (AJC) finder to locate a center near you + Email us at ******************* + Call us at ************** + Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Human Services Location: Lansing, MI Worker Sub-Type: Intern
$28k-35k yearly est. Easy Apply 15d ago
Senior Grant Accountant
Peckham 4.2
Peckham Job In Lansing, MI
*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* *To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences* Peckham Inc. - Senior Grant Accountant SUMMARY The Senior Grant Accountant position acts as liaison and provides accounting support to the CAMW program staff and managers. This position is responsible for supporting the accounting functions for all CAMW contracts, including the preparation of annual budgets and monthly budget modifications as needed. The CAMW Coordinator position will provide oversight of other accounting staff assigned directly to these programs and is responsible for ensuring the timely completion of Peckham's monthly contract billings for the CAMW funded programs. This role also may require flexibility in working hours may be necessary during peak reporting or audit periods. MAIN DUTIES AND RESPONSIBILITIES Contract Invoicing Comply with all contract reporting in accordance with CAS accounting standards and as contractually required, including compliance with OMB Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (“SuperCircular”). Monitor any operational changes concerning CAMW contracts to ensure Peckham is in compliance with contractual guidelines, laws, and accounting standards. Review new grants awarded and recommend any new procedures and cost tracking to be followed to maintain grant compliance. Prepare grant vouchers for reimbursement, based on actual expenses for the month, according to guidelines noted in the grants. Review and approve monthly worksheets and disbursement packages prepared by the accounting staff. Fiscal Monitoring and Budgeting Work with funders on annual program monitoring requirements and audits. Coordinate CAMW related information for all financial compliance audits. - Annually Prepare monthly budget modifications as needed Prepare annual CAMW budget in conjunction with the Program Directors or others Training and Compliance Responsible for communicating actual vs budget variances with staff, project managers and department heads Responsible for ensuring that all staff understand the contract guidelines for expenditures and works with staff to maximize funding Play a crucial role in developing new staff and educating on program requirements, in conjunction with Department Director OTHER DUTIES AND RESPONSIBILITIES Adhere to all company internal control policies and procedures, including the appropriate handling of Confidential and Privacy Act- protected information Promote Peckham's vision, values, and commitment to serving our customers and other stakeholders Support outcome measures, key indicators, and other Peckham monthly/quarterly reports. Utilize a teamwork approach for all projects Assist in maintaining organization wide quality standards Maintain a safe and clean work environment Other related duties as assigned SUPERVISORY RESPONSIBILITIES This position does have direct supervisory responsibility Develop a unified team that reflects Peckham's culture and values Provide mentorship and coaching MINIMUM QUALIFICATIONS Bachelor's degree in Accounting, Finance, or a related field. Minimum of 5 years of experience in accounts payable, accounts receivable, grant accounting, nonprofit accounting, or a similar role. Experience with accrual accounting and General Ledger (G/L) entries Advanced proficiency with automated accounting software packages Proficient in Microsoft Office Suite including Excel to be able to create and maintain spreadsheets, charts, tables and graphs to illustrate financial activity, results and comparisons Must have experience with Pivot Tables and V-Look Up Proficient in ERP systems, preferably with Microsoft Navision Financials PREFERRED QUALIFICATIONS CPA or CMA certification. Experienced with Cost center and/or Grant Accounting Experience with tracking, budgeting, and reporting for Federal Cost Awards and Contracts. PHYSICAL AND MENTAL DEMANDS This role may require prolonged periods of sitting at a desk while working on a computer. PHYSICAL DEMANDS The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you Email us at ******************* Call us at ************** Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Finance Location: Lansing, MI Worker Sub-Type: Staff Member
$48k-63k yearly est. Easy Apply 4d ago
Vocational Services Specialist
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
**Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.** ****To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences**** **Peckham Inc. - Vocational Services Specialist** **SUMMARY** The Vocational Services Specialist provides crisis management, vocational services, case management, and human resources support to individuals with disabilities and other barriers to employment. This position provides vocational counseling and coaching to team members to assist them in maintaining employment and providing applicable community resource referrals. The Vocational Services Specialist also provides consultation to Peckham staff to maximize the quality of on-site vocational rehabilitation services. **MAIN DUTIES AND RESPONSIBILITIES:** * Provide intensive crisis intervention, support, and counseling for participants as needed and make recommendations for needed interventions to promote vocational success * Provide person-centered vocational support to individuals with disabilities and other barriers to employment * Deliver one-on-one counseling, coaching, crisis intervention, and/or training with program participants when needed and/or requested * Work to identify strategies to help team member work through everyday crisis and workplace accommodations for program participants to assist them in maximizing their vocational success * Process program-specific intake documents and maintain electronic case files for program participants * Conduct orientation sessions for new participants * Provide person-centered case management services to individuals with disabilities and other barriers to employment * Assist program participants in developing an individualized program plan in consideration of their vocational goals, strengths, interests, functional limitations, and potential utilization of assistive technology and other job accommodations * Work to identify strategies and appropriate assistive technology solutions for program participants to assist them in maximizing their vocational success **OTHER DUTIES AND RESPONSIBILITIES** * Process initial intake documents; Develop and maintain electronic case files * Provide human resources support to program participants, including new hire orientation, FMLA management, interactive process for accommodations and support with corrective action as needed * Communicate with community agencies and provide information about community resources to enhance support services for program participants * Work with an interdepartmental team to monitor participants' progress and enhance the quality of services provided * Research and build resources and team knowledge to help Team Members navigate community resources and internal resources so they can develop independence and self-sustainability * Clearly and accurately document in case files * Complete required paperwork in a timely manner * May attend community and Peckham events throughout the year * Maintain a safe and clean work environment * Assist in the training of people with disabilities as needed * Promote Peckham's vision, values, and services with the highest integrity and ethics to all customers and stakeholders * Miscellaneous related duties as assigned **SUPERVISORY RESPONSIBILITIES** This position has no supervisory responsibilities. **MIMIMUM QUALFICIATIONS** * Bachelor's degree * Ability to work through everyday crisis management with team members * Ability to understand both the needs of the business line and the needs of the individual on your caseload * Excellent interpersonal skills and enjoy cultural diversity in the workplace * Ability to research and build resources through community partners and Peckham programs * This position requires passing and maintaining federal and state security background checks. **PREFERRED QUALIFICATIONS** * 1-year related experience in case management * Licensed Professional Counselor (LPC) * Past experience providing clinical support * Conflict Management skills and experience * Effective Communication and Writing skills * Mentoring and Coaching skills and experience * Problem Solving and quality focus * Stress Management Abilities * Understanding of public policy and applicable laws * Ability to research and build resources through community partners and Peckham programs **COMPENTENCIES** * Clinical Support * Confidentiality * Conflict Management * Effective Communication * Effective Writing * Mentoring and Coaching * Problem Solving * Quality * Stress Management **PHYSICAL DEMANDS** The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. **PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER** EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. **REASONABLE ACCOMMODATION FOR APPLYING NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: * Click and you will be directed to the ILRU Directory to find an agency in your area that can assist you * Click and you will be directed to the American Jobs Center (AJC) finder to locate a center near you * Email us at ******************* * Call us at ************** * Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. **Business Line:** Human Services**Location:** Phoenix, AZ**Worker Sub-Type:** Staff Member**** **ABOUT PECKHAM** Peckham is a national award-winning social enterprise, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements. **MISSION** Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence. **VISION** To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discrimin
$28k-36k yearly est. Easy Apply 28d ago
Director of Business Development
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* Peckham Inc. - Director of Business Development The Director of Business Development is responsible for leading, planning, and executing business development initiatives and activities for Peckham's Contact Center Solutions division. This position's key focus will be on all aspects of business development. This includes driving the division's growth by developing and nurturing new and existing customer relationships, resulting in new Contact Center Solutions opportunities and wins. This position will serve as the voice of the customer for internal teams and the face of Peckham and its mission to external audiences. MAIN DUTIES AND RESPONSIBILITIES + Support Contact Center Solutions strategy and support ongoing contract activities as required. + Build business relationships vital to the success of the mission and company. + Create and assess potential business opportunities and ensure they align with Peckham's Contact Service Solutions mission and business requirements. + Coordinate customer and contract requirements for new business opportunities with business operations teams. + Serve as the voice of the customer to ensure business and technical strategies are in line with industry direction. + Direct and actively engage with strategic pricing teams to develop and implement winning bid strategies. + Manage and personally contribute to the execution of pursuit strategies, ensuring active involvement in addressing design, sampling, and sustainment production dynamics. + Provide the lead interface with the customer through the pursuit and implementation phases. + Direct and actively participate in the development of and responses to RFQs, RFIs, and RFPs, ensuring a hands-on approach to crafting comprehensive proposals. + Develop industry research for benchmarking and identification of trends and competitive dynamics. + Partner with division leadership and marketing team to develop and manage annual budgets. OTHER DUTIES AND RESPONSIBILITIES + Promote Peckham's vision, values, and services to all customers and stakeholders. + Monitors competitor products, sales, and marketing activities. + Assists in maintaining organization-wide quality standards. + Maintains a safe and clean work environment. + Assists in the training of people with disabilities, as needed. + Other related duties as assigned. SUPERVISORY RESPONSIBILITIES + This position does not have supervisory responsibilities. MINIMUM QUALIFICATIONS + Bachelor's degree in business, marketing, or similar field. + 5+ years in business development or sales. + 5+ years of experience working within the contact center industry. + Demonstrated skills, knowledge, and experience in the design and execution of winning pursuit strategies. + Have a consultative approach with a strategic vision for winning new business opportunities. + Able to execute quality output under tight deadlines. + Able to interact, influence, and communicate effectively with all levels of the organization. + Highly organized and detail-oriented with the ability to keep multiple projects and client engagements active at once. + Independent critical thinking and creative problem-solving skills. + This position requires passing and maintaining background checks. COMPETENCIES + Strong business acumen skills. + Ability to lead and motivate departments to incorporate and develop strategic vision. + Clearly communicates information and actively listens to others. + Ability to modify communication style when necessary. + Shows consistent and trustworthy behavior. + Ability to identify opportunities and choose an effective course of action. + Demonstrates ability to build strong relationships with a variety of people. + Ability to accomplish goals and outcomes under pressure. + Ability to obtain information and identify key issues relevant to achieving goals or vision. + Proficient in MS Office, including Word, Excel, PowerPoint, and Outlook. Experience in, or ability to learn other platforms, such as Workday, WorkBoard, and Navision. PREFERRED QUALIFICATIONS + Experience in Federal Government space. + Experience with Federal Contracting. + Experience with the AbilityOne Program. TRAVEL + Up to 25% travel may be required. PHYSICAL AND MENTAL DEMANDS Must have access to reliable transportation. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. PECKHAM IS AN EQUAL-OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. Peckham Inc. 3510 Capital City Blvd Lansing, MI 48906 PHYSICAL DEMANDS The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: + Click HERE (*************************************************************************** and you will be directed to the ILRU Directory to find an agency in your area that can assist you + Click HERE (************************************************************************************* and you will be directed to the American Jobs Center (AJC) finder to locate a center near you + Email us at ******************* + Call us at ************** + Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Contact Center Solutions Location: Lansing, MI Worker Sub-Type: Staff Member
$86k-140k yearly est. Easy Apply 60d+ ago
Residential Advisor/Direct Care
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
**Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.** ****To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences**** **Peckham Inc. - Residential Advisor/Direct Care Support** **SUMMARY** Residential Advisor/ Direct Care Staff will provide a family atmosphere to six adult men with developmental disability. This position will be responsible for following compliance standards for Adult Foster Care licensed facilities and ensure a safe and caring environment for residents. Direct Care Staff must have the stamina to meet the physical, emotional, intellectual and social needs of each resident. **MAIN DUTIES AND RESPONSIBILITIES** * Comply with Adult Foster Care licensing rules, CMH policies and guidelines, House Guidelines, Peckham/House of Ruth handbooks, HUD guidelines (including performance of safety drills such as fire, tornado, electrical, flood, etc). * Demonstrate sensitivity and compassion with residents including appropriate confidentiality practices * Maintain records such as resident person-centered plan updates, daily activity logs, House log notes/daily logs/CMH log notes, medication administration records, safety drills, incidents, meal preparation sheets, and case notes etc. * Promote and encourage cooperation, self-esteem, self-direction, independence and normalization in all interactions with residents * Provide opportunity for resident development of positive social skills * Supervise, protect, and assist with resident personal care as specified in the resident assessment plan * As specified in the resident assessment plan, provide direction and opportunity for growth and development of independence; including involvement in educational, employment and day programs * Promote/plan and facilitate resident leisure and recreational opportunities including community-based activities * Foster resident relationships and a sense of family to include relatives and friends * Meal preparation in compliance with dietary considerations * Dispense medications as prescribed * Monitor sleep hours for resident safety and accountability * Housekeeping, general home maintenance, and laundry * Transport residents to appointments, and other activities * Oversee any required rehabilitation exercises * Communicate with parents/guardians as appropriate * Prepare HUD, Adult Foster Care License and Community Mental Health paperwork and reports **OTHER DUTIES AND RESPONSIBILITIES** * Maintain safe and clean work environment * Promote Peckham's vision values and services to all customers and stakeholders * Assist in maintaining organizational wide quality standards * Other related duties as assigned **SUPERVISORY RESPONSIBILITIES** None **MINIMUM QUALIFICATIONS** * High School Diploma or GED + Or 1 months of experience * Must maintain an unrestricted Michigan driver's license and possess a satisfactory driving record per the company auto insurance * Reliable transportation * Ability to travel to offsite locations 40% of the time * Ability to obtain First Aid, CPR, company and group home curriculum trainings **PHYSICAL DEMANDS** The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. **PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER** EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. **REASONABLE ACCOMMODATION FOR APPLYING NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: * Click and you will be directed to the ILRU Directory to find an agency in your area that can assist you * Click and you will be directed to the American Jobs Center (AJC) finder to locate a center near you * Email us at ******************* * Call us at ************** * Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. **Business Line:** Human Services**Location:** Charlotte, MI**Worker Sub-Type:** Staff Member**** **ABOUT PECKHAM** Peckham is a national award-winning social enterprise, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements. **MISSION** Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence. **VISION** To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. Peckham participates in the E-Verify program. For more information please click follow For information on Immigrant and Employee Rights (IER), follow **REASONABLE ACCOMMODATION NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. [1] Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at ****************** Visit to learn more.
$26k-32k yearly est. Easy Apply 27d ago
Custodial Services Technician - Charlotte
Peckham, Inc. 4.2
Peckham, Inc. Job In Charlotte, MI
All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE. Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the 'eligibility for services questionnaire' to help us determine the best fit and necessary accommodations for your employment needs.If you do NOT have a disability, please complete the entire application including the questionnaire. These jobs are open to all abilities but Peckham gives preference to individuals with disabilities. Peckham Inc. - Custodial Services Technician 1 IMPORTANT INFORMATION: + Wage: $15.00 per hour + Locations: Shyft Group - 1541 Reynolds Rd. Charlotte, MI 48813, Power for America - 4815 Lansing Rd. Charlotte, MI 48813 + Hours: Full-time first shift & part-time second shift SUMMARY The Custodial Services Technician 1 duties involve general custodial tasks including, but not limited to, cleaning of restrooms, public areas, classrooms, offices, and conference rooms. The ideal candidate is flexible, diligent, and a good communicator, who can receive feedback and resolve basic issues with the support of an on-site Supervisor or Crew Leader. Attending New Hire Orientation and receiving in-person training is required before being placed at a site. Placement site can change at any time based on contract requirements or the needs of the line of business. DUTIES AND RESPONSIBILITIES + Stocking storage closets and custodial carts. + Routine cleaning of restrooms and occupied offices. + Periodic cleaning of vents. + Maintain grounds, including snow removal. + Routine vacuuming of carpeting and matting. + Routine dust and wet mopping of tile areas. + Periodic dusting of all horizontal ledges. + Perform daily inspection and maintenance of equipment. + Produce quality work in an ever-changing environment. + Maintain excellent customer service standards at all times. + Practice proper security, safety, and ergonomic standards at building sites. + Utilize a teamwork approach for all projects. + Promote Peckham's vision, values and services to all customers and stakeholders. + Complete New Hire Orientation and related certifications. + Receive and implement constructive feedback in a professional manner. + Accept other jobs/duties as assigned and training as needed. MINIMUM QUALIFICATIONS + 18 years of age or older + Ability to read and/or interpret written or pictorial documents such as safety rules, operating and maintenance instructions, schedules, and procedure manuals. + Ability to communicate verbally, gesturally, or through written means. + Spoken English is not a requirement for this position, but a translator must be present to assist the employee during the 5-day New Hire Orientation. + Must pass and maintain background checks. + Meet minimum physical requirements of the position (see Physical Demands). + Able to commit to a regular schedule. + Must have reliable transportation to and from worksite. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; balance; climb steps; reach with arms; and use hands to grasp, hold, handle, and feel. Occasionally, tasks might require the employee to stoop, kneel, crouch, crawl, taste, or smell. The employee is occasionally required to sit. The employee will almost always lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, fumes, airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate. OTHER INFORMATION This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law (*********************************************************** SPECIAL NOTES These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to ****************** PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: + Click HERE (*************************************************************************** and you will be directed to the ILRU Directory to find an agency in your area that can assist you + Click HERE (************************************************************************************* and you will be directed to the American Jobs Center (AJC) finder to locate a center near you + Email us at **************** + Call us at ************** + Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Custodial Services Location: Charlotte, MI Worker Sub-Type: Team Member
$15 hourly Easy Apply 36d ago
Contact Center Supervisor
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
**Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.** ****To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences**** **Peckham Inc. - Contact Center Supervisor** **POSITION SUMMARY** The Contact Center Supervisor provides leadership and direction to a team of Contact Center Customer Service Representatives. The responsibilities include coaching, monitoring, training, record keeping, performance appraisals, and other supervisory departmental duties. **This position will require flexibility in scheduling with shifts assigned based on business need.** **This position will be first shift ad does require individual to be on-site.** **MAIN DUTIES AND RESPONSIBILITIES** * Provide departmental leadership in the Contact Center * Coach, monitor, and train team members to assure productivity, quality and timeliness of work in the completion of assigned projects and departmental goals * Ensure the meeting of service level requirements * Supervise department tasks and contact center activities * Maintain accurate department records * Complete and deliver timely employee performance appraisals * Assist in the design, development, and delivery of new employee training * Assist in the development of employee schedules **OTHER DUTIES AND RESPONSIBILITIES** * Maintain a safe and clean work environment * Promote Peckham's vision, values, and services to all customers and stakeholders * Assist in maintaining organization wide quality standards * Other related duties as assigned **SUPERVISORY RESPONSIBILITIES** This position will supervise a team of Contact Center Customer Service Representatives **MINIMUM QUALIFICATIONS** * This position requires passing and maintaining federal and state security background checks. * U.S. Citizenship required due to security clearances. * Must have access to reliable transportation. * Ability to multitask in a fast paced, stressful environment * High School diploma, G.E.D., or equivalent required * One to two years related experience and/or training; + or an equivalent combination of education and experience. **PHYSICAL DEMANDS** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis. **PHYSICAL DEMANDS** The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. **PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER** EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. **REASONABLE ACCOMMODATION FOR APPLYING NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: * Click and you will be directed to the ILRU Directory to find an agency in your area that can assist you * Click and you will be directed to the American Jobs Center (AJC) finder to locate a center near you * Email us at ******************* * Call us at ************** * Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. **Business Line:** Contact Center Solutions**Location:** Grand Rapids, MI**Worker Sub-Type:** Staff Member**** **ABOUT PECKHAM** Peckham is a national award-winning social enterprise, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements. **MISSION** Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world-class excellence. **VISION** To prove that people with disabilities and other barriers are more than capable of delivering world-class, high-quality products and solutions. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. Peckham participates in the E-Verify program. For more information please click follow For information on Immigrant and Employee Rights (IER), follow **REASONABLE ACCOMMODATION NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. [1] Section 503 of the Rehabilitation Act of 1973, as amended. For more information on the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at ****************** Visit to learn more.
$24k-38k yearly est. Easy Apply 27d ago
Contact Center Trainer
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
**Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.** ****To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences**** **Peckham Inc. - Contact Center Trainer** **SUMMARY** The Contact Center Trainer plays a critical role in empowering Peckham's workforce by developing and delivering engaging, and accessible training programs that align with our mission. This position is responsible for the creation, implementation and facilitation of course curriculum for new and existing employees equipping employees with the knowledge and skills needed to meet and exceed expectations within a call center training environment. Key responsibilities include designing and facilitating comprehensive training sessions, collaborating with leadership to identify learning needs, and ensuring that training initiatives drive exceptional service and operational excellence. This role is a first shift, however there may be special requests to work nights and/or weekends to accommodate various shifts and business needs **MAIN DUTIES AND RESPONSIBILITIES** * Facilitate a variety of training courses such as (GI Training, AppLine Training, Service Mentor, etc.), and other courses specifically tailored to new and existing Customer Service personnel at all levels. * Analyze, identify, and respond to emerging training requirements resulting from the constantly evolving nature of the passport process and provide advice and assistance to Training Coordinators, regarding training and training needs assessment matters. * Design new or redesign existing courses and implement new and updated courses for training, and other topics to address unique Passport Service/Procedures training needs based on Standard Operating Procedures and ensure alignment to Knowledge Articles. * Provide positive classroom management by fostering strong, respectful relationships with trainees and create an engaging learning environment. * Model effective and appropriate behaviors and demonstrate expected behavior indicating that you care about their success in their role. * Effective planning and scheduling to manage training sessions and materials. * Participate in the development and implementation of new training methodologies to improve learning effectiveness for CSRs at all levels, to maximize learning outcomes. * Participate in the planning, development, and piloting of new/experimental training programs. * Monitor the progress of trainees and provide actionable feedback for improvement on assessments and certifications * Provide clear and concise assessments of trainees' progress during training. * Maintain open lines of communication with trainees and supporting departments to provide wrap around support to maximize learning outcomes. * Track, measure, and evaluate results from assessments and adjust facilitation to support learner needs in the moment. * Recommend actions to improve the quality and effectiveness of training in concert with trainers from other locations, and training coordinators **OTHER DUTIES AND RESPONSIBILITIES** * Promote Peckham's vision, value, culture, and commitment to excellent customer services to all team members, staff, customers and stakeholders * Technical proficiency with call center technologies and training tools. * Access and utilize curriculum and instructional design tools to develop effective learning solutions (Example: Captivate, Camtasia, Canva, Doodly). * Maintain familiarity with Standard Operating Procedures and have a thorough understanding of operations and the quality assurance process. * Collaborate with team members, and other members of the organization to develop, assess and refine training materials. * Assist in maintaining organization wide quality standards. * Assists in the training of people with disabilities, as needed. * Maintain a safe and clean work environment * Other related duties as assigned **SUPERVISORY RESPONSIBILITIES** * This position does not have direct supervisory responsibility **MINIMUM QUALIFICATIONS:** * High School Diploma or GED equivalent * 1-2 years of experience delivering training to adults in a business or educational format. * Minimum six months as an CCS agent or ability to obtain agent certification upon hire. * Excellent planning, class management and coordination skills and ability to work with a variety of learning styles, communication styles, and provide accommodations where indicated. * Ability to work with differently abled individuals. * Strong understanding of adult learning theory, curriculum design principles, and instructional design principles and models. * This position requires passing and maintaining federal and state security background checks. U.S. Citizenship required due to security clearances. * Expertise in using Microsoft Office products (Outlook, Word, Excel, Power Point). **PREFERRED QUALIFICATIONS** * Bachelor's degree from an accredited college or university in the areas of Adult Learning, Education, Business, or another related field. * Experience providing training, coaching, or mentoring individuals with disabilities. * Experience creating training materials and assessments/evaluations. * Preferred experience using Workday, SharePoint, or Cornerstone LMS. * Experience with Captivate or similar author/content creating software. * ATD or other Learning and Development, Curriculum Design or Instructional Design certification **TRAVEL** Very limited travel required in this position. 0%-10% travel requirement. **PHYSICAL AND MENTAL DEMANDS** The role requires prolonged periods of sitting, particularly during the design and development of training materials, meeting with supervisors, conducting research, and other computer-based work. There may also be prolonged periods of standing during training sessions, presentations, and workshops. The employee must also regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. **COMPETENCIES** **PHYSICAL DEMANDS** The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. **PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER** EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. **REASONABLE ACCOMMODATION FOR APPLYING NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: * Click and you will be directed to the ILRU Directory to find an agency in your area that can assist you * Click and you will be directed to the American Jobs Center (AJC) finder to locate a center near you * Email us at ******************* * Call us at ************** * Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format,
$27k-38k yearly est. Easy Apply 27d ago
WIOA Workforce Manager
Peckham 4.2
Peckham Job In Lansing, MI
*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.* *To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences* Peckham Inc. - WIOA Workforce Manager SUMMARY The Manager of Intercounty Operations (MIO) provides leadership and supervision of the W.I.O.A. (Workforce Investment and Opportunity Act) and P.A.T.H. (Partnership. Accountability. Training. Hope.) programs at the American Job Centers in the Tri-County Area. The MIO is responsible for monitoring referral caseload sizes, providing problem solving and emergency participant intervention, coordinating services with community partners and referral sources, responding to requests for information, and reviewing and approving education, training, and support service payments. The MIO may also act as a Career Coach for a small caseload of program participants. The MIO will be involved in resource planning, budget and strategic planning and maintenance, the development of a resource management plan, and the development/implementation of training across the organization for their teams. MAIN DUTIES AND RESPONSIBILITIES Monitor referrals and caseloads for program eligibility, compliance, documentation, and adherence to policy. Train and supervise program staff, monitor for staff compliance with program requirements. Provide problem solving and emergency participant intervention as needed. Conduct file audits to assure compliance with all Capital Area Michigan Works! (CAMW!), State, and Peckham standards. Review and approve client supportive service requests. Serve as a point of contact for Capital Area Michigan Works! Employment Services and Administration. Attend meetings as required by CAMW! Peckham and other partner agencies. Assist in managing program budgets, contract modifications and monitoring expenses to meet contract requirements. Make continuous improvement efforts in program design, service delivery, and customer service to meet the changing needs of stakeholders and to exceed established performance expectations as defined in the contract. Direct, plan, and implement policies, objectives, and activities of the organization with monitoring and prioritizing the workflow of staff. Sign checks for supportive services vendors and reimbursement to participants. Assist with month end billing, accruals, and credit card expenses. Prepare responses to CAMW! and the Accountability Committee regarding program performance outcomes. Utilizing the OSMIS and the APEX database for performance measures. Creating enrollment and termination tables for Career Services and Training for client served. Participate in community and employer events with CAMW! and Peckham, Inc. Meet or exceed established performance expectations as defined in the contract. CASE MANAGEMENT RESPONSIBILITES Conduct client intake and orientation. Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts and relevant correspondence. Develop individualized plans of service that fit clients' aptitudes, education levels, physical abilities, and career goals in a demand driven workforce development system. Monitor and record clients' progress before and after placement to ensure that goals and objectives are met. Confer with referral agencies and community partners to develop and implement service plans. Coordinate client services in collaboration with other programs. OTHER DUTIES AND RESPONSIBILITIES Maintain safe and clean work environment Promote Peckham's vision, values and services to all customers and stakeholders Assist in maintaining organizational wide quality standards Other duties as assigned SUPERVISORY RESPONSIBILITIES This position does have direct supervisory responsibility with an overall scope of several locations in Michigan. Develop a unified team that reflects Peckham's culture and values and fosters an environment of inclusion and belonging. Provide mentorship and coaching MINUMIM QUALIFICATIONS Bachelor's degree in social work, human services, psychology, or a related field and 1-2 years related experience and/or training required. 5-6 years of related experience in lieu of degree. Experience providing career coaching, case management, or participant-centered services. Knowledge of referral and community service coordination. Familiarity with Microsoft Office (Excel, Word, PowerPoint, Outlook) and Windows is required. Must have knowledge of principles and processes for providing career counseling and guidance and customer and personal services utilizing customer needs assessment and evaluation of customer satisfaction. Knowledge of human behavior and performance; individual differences in ability, personality, and interests; and learning and motivation. Must have access to reliable transportation for frequent trips off-site as needed. Excellent time management skills are a necessity. PREFERRED QUALIFICATIONS Master's degree Previous case management experience or Michigan Works! Adult program services experience Global Career Development Facilitator (GCDF) or Business Solutions Professional (BSP) certifications Strong business acumen and decision-making skills. Ability to develop and lead others by inspiring trust and confidence. Great communication skills and ability to build strong relationships. Results oriented with a strategic mindset. PHYSICAL DEMANDS The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. REASONABLE ACCOMMODATION FOR APPLYING NOTICE Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you Email us at ******************* Call us at ************** Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Business Line: Human Services Location: Lansing, MI Worker Sub-Type: Staff Member
$26k-41k yearly est. Easy Apply 14d ago
AmeriCorps Program Member
Peckham, Inc. 4.2
Peckham, Inc. Job In Lansing, MI
**Peckham's Mission and Impact** Peckham is a mission-driven, award-winning social enterprise where we strive to provide world-class vocational rehabilitation to persons with disabilities and/or barriers to employment while providing excellent customer service to a diverse range of customers. One of Peckham's core values is “People matter to us - A WHOLE LOT”, demonstrating our commitment to our people and the communities we serve. We strive to be people-centered in all we do. **Position Summary** Peckham's AmeriCorps program is a year-long National Service commitment; it is an excellent opportunity to gain valuable professional development at a national award-winning organization, recognized for its achievement in providing exceptional vocational rehabilitation, creating inclusive cultures and building a quality workplace for employees. AmeriCorps members serving through the Economic Opportunity Coaching Program will provide individualized coaching to clients with disabilities and other barriers to employment to help them on the path to economic stability. Members will provide coaching to clients in the areas of Financial Literacy & Tax Preparation, Employability Skills and Adult Learning. Members provide financial literacy and tax preparation coaching to clients in group and individual sessions on topics including budgeting, money management, credit education, VITA tax preparation, identity theft & fraud, retirement preparation and various other financial literacy topics. Members also provide employability skills coaching on topics including resume and cover letter writing, interview preparation, professional image coaching, self-management, and job search skills. Members serving the Adult Learning focus provide basic adult literacy coaching in English, math tutoring, citizenship literacy and other skill-building topics. There are options for full-time, half-time, and quarter-time members. **MAIN DUTIES AND RESPONSIBILITIES** Responsibilities vary by focus area and can include the following: * Provide comprehensive coaching to clients, including individualized goal setting, to help people improve their financial literacy, employability skills, and adult education skills * Communicate verbally and in writing daily with Peckham staff regarding clients' progress in meeting their individualized goals * Collaborate with community partners to coordinate on-site classes and link clients with community services Facilitate and support partner-led financial literacy classes * Provide 1:1 follow up and support for Peckham Talent Development staff-led employability classes, including Adult Education Provide classroom instruction as needed/assigned * Attend VITA tax training sessions provided by Capital Area United Way and utilize the IRS Link & Learn website for self-directed training to become VITA certified as a tax preparer * Quality review fellow members tax returns and provide clients the most accurate tax returns possible, interpret current tax code and be knowledgeable in tax return preparation practices * Travel to several off-site locations in the Greater Lansing area to provide tax preparation services * Collaborate with community partners/volunteers to coordinate on-site tax prep services and link clients with community resources * Travel to satellite locations in the Greater Lansing area to provide English and adult education coaching to Peckham clients * Coordinate and participate in Michigan's AmeriCorps and National Days of Service activities and events * Document service activities according to program requirements utilizing multiple databases **OTHER** **DUTIES AND RESPONSIBILITIES** * Promote Peckham's vision, value, culture, and commitment to excellent customer services to all team members, staff, customers and stakeholders * Maintain a safe and clean work environment * Other related duties as assigned **SUPERVISORY RESPONSIBILITIES** * This position **does not** have direct supervisory responsibility **MINIMUM QUALIFICATIONS:** * High school diploma * Must have access to reliable transportation * Must have access to a computer and internet connection * Must enjoy cultural diversity and have a commitment to community service * Excellent communication, organizational, planning, and interpersonal skills * High level of professionalism and ability to adhere to the program's code of conduct * Ability to maintain confidentiality of personal information * Ability to work independently and in groups * Customer Service focused and ability to foster teamwork * Computer proficient with MS Office Word, Outlook, Power Point, Excel and other office business tools * Ability to stand and present information up to one hour and/or sit for extended periods of time **PREFERRED QUALIFICATIONS** * College degree or experience equivalent to at least two-years Associates degree or higher is desired **BENEFITS OF NATIONAL SERVICE** * All living allowances paid bi-weekly in 26 payments over the service term * An annual living allowance of $26,500 (total, pre-tax) for **full-time** members * A $13,25 living stipend (total, pre-tax) for **half-time** members * A $6,625 living stipend (total, pre-tax) for **quarter-time** members * Standard AmeriCorps Member health care coverage offered for **full-time** members Income-eligible childcare assistance for **full-time** members * Ongoing professional development, training, and networking opportunities Forbearance on qualified student loans * Education Award to pay for college, graduate school, or to pay back qualified student loans: + $6,495 Education Award for **full-time** members (pending successful completion of program requirements and a minimum of 1700 hours of service over a 12-month period) + $3,247.50 Education Award for **half-time** members (pending successful completion of program requirements and a minimum of 900 hours of service over a 12-month period) + $1,718.25 Education Award for **quarter-time** members (pending successful completion of program requirements and a minimum of 450 hours of service over a 12-month period) **PHYSICAL AND MENTAL DEMANDS** Input any physical requirements, for examples please visit: **Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.** **PHYSICAL DEMANDS** The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis. **PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER** EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. **REASONABLE ACCOMMODATION FOR APPLYING NOTICE** Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please: * Click and you will be directed to the ILRU Directory to find an agency in your area that can assist you * Click and you will be directed to the American Jobs Center (AJC) finder to locate a center near you * Email us at ******************* * Call us at ************** * Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm) Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. **Business Line:** Administration**Location:** Lansing, MI**Worker Sub-Type:** AmeriCorps Member**** **ABOU
Easy Apply 26d ago

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