Pelican State Credit Union jobs

The role of the Employee Relations Manager is to manage employee relations functions throughout the organization. This may include but is not limited to conducting workplace investigations and managing through to completion, providing guidance and timely decisions on complex and escalated employee matters, disciplinary actions, terminations, and more. They will also be responsible for building and maintaining trust at all levels in a way which fosters and promotes a positive organizational culture; this may include hosting company-sponsored events, sending communication, providing training, etc. The ideal candidate is high energy, has a positive attitude and great interpersonal skills, thrives in a fast-paced environment and has a passion for serving others. They should be comfortable working independently and as a contributing member of a team. The best candidate possesses the highest ethical standards, has the ability to handle confidential information appropriately and objectively, and is able to establish credibility and maintain effective working relationships throughout the organization. Our Employee Relations Manager must embody Pelican's Core Values and provide excellent service in all that they do. A DAY IN THE LIFE OF An employee relations manager INCLUDES: Ensuring employee relations practices inspire trust and confidence throughout the organization Conducting fair, neutral, and timely investigations of employees for performance/corrective action matters, to ensure all are resolved in accordance with company policy, and in compliance with federal, state, and local employment laws. Providing guidance and support to management and employees on performance, conflict resolution, HR policies and procedures, employment/labor laws, EEO, and terminations to promote a fair and equitable work environment in consultation with the AVP and VP of Human Resources. Developing an investigation plan, conducting interviews, preparing investigation reports that include tracking the complaint and resolution, and making recommendations for corrective action, in consultation with the AVP and VP of Human Resources. Identifying problems and facilitating strategy development with HR leadership to resolve issues on a more holistic level. employee relations manager SKILLS AND QUALIFICATIONS INCLUDES: Bachelor's Degree in Human Resources Management, Business Administration, Psychology, or a related field of study. Additional experience may be considered in lieu of education. 5 years of directly related experience handling a variety of employee relations matters including disciplinary action, workplace investigations, coaching managers, etc.; Must have working knowledge of applicable local, state, and federal employment and labor laws. Minimum 2 years' experience in related management role. Strong conflict resolution skills and the ability to remain impartial during investigations is a must! HRCI or SHRM Certification is strongly preferred Strong written and verbal communication and presentation skills Proficiency in Microsoft Office products, especially Word, Excel, and PowerPoint OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION: Work Schedule Monday - Friday 8:00 am - 5:00 pm; additional hours may be required depending on workload. Travel Some statewide travel may be required; occasional overnight stays. Work Site Location Work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, LA. WHY SHOULD YOU JOIN THE PELICAN TEAM? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana, now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurances with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco- and vape-free facilities.

Campus Federal Credit Union is seeking a part-time Campus Connect Video Teller to join our team! The primary purpose of this position is to assist Campus Federal in our Mission, to enhance the lives of our members and the communities we serve. This is accomplished by providing excellent service to members and to team members. A key component of this service is to identify member needs and provide appropriate credit union product solutions that will enhance the lives of our members while engaging member interaction through an interactive video teller machine. Duties: Provide exceptional member service by engaging member interaction through an interactive video teller machine Accurately and promptly performs paying and receiving functions Recognize needs and actively offer Credit Union products and services to current and prospective members as appropriate Assume responsibility and is accountable for adherence to Credit Union policies and procedures to ensure the safety of Credit Union assets Perform general account maintenance Efficiently handles transactions from multiple platforms Research and resolve basic member inquiries and problem resolution accurately and timely Support Credit Union and branch goals through active participation and promotion of sales activities Balance ITM machines to core platform transactions daily Education and Experience: High School Diploma/GED required The Campus Connect department serves members from 7:00 am - 7:00 pm. Although shifts may change, the ideal candidate would be available to work the 10:30 - 7:00 shift. Due to the high volume of applicants, only those most qualified will be contacted. EOE Campus Federal is committed to a diverse and inclusive workplace. Campus Federal is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Campus Federal Credit Union is seeking an AVP of Marketing to join our team! The primary purpose of this position is to assist Campus Federal in our Mission, to enhance the lives of our members and the communities we serve. This is accomplished by providing excellent service to members and to team members. A key component of this service is to identify member needs and provide appropriate credit union product solutions that will enhance the lives of our members. This position will assist the VP of Marketing by leading & directing a high performing Marketing Department responsible for creating and implementing integrated marketing campaigns and corporate initiatives to assist in accomplishing Campus Federal's strategic direction and corporate goals. Additionally, it will oversee all advertising creative and development, product development, reviews and maintenance, market and industry research, MCIF systems and reporting, social media platforms, the website and public relations initiatives. Responsibilities Include: Assist the VP of Marketing in managing daily operations of the Marketing department; review all materials prior to VP approval. Provide clear direction and priorities for the team; set project timelines and ensure deliverables are met on time and within budget. Manages marketing staff, including daily coordination, training, performance management, timekeeping and adherence to Credit Union policies. Maintain project tracking via project management platforms. Manage the department budget, including planning, tracking, invoicing, and reporting. Direct full-service ad agencies in the production, placement and distribution of advertising and promotional materials. Lead creation of in-house advertising assets including brochures, flyers and promotional materials. Develop marketing plans and targeted campaigns, including offers within Online Banking's Credit Central. Create and manage the editorial calendar to ensure timely delivery of campaigns and member communications. Create and manage email marketing efforts including creating monthly eNews for members, scheduling and monitoring email marketing pieces promoting products, services and events. Direct creative collateral for the Business Development team, including financial education materials, event invitations, teaser cards, presentations and more. Develop and execute comprehensive digital strategies; oversee implementation, post-campaign analysis and ROI reporting. Oversee management of digital ads, including but not limited to Google Ads (display and search) and Analytics accounts; create/update ads and present campaign KPIs. Oversee all aspects of the Credit Union's website via CMS, including content updates, alerts, rates, compliance and landing page development. Write and publish blog content for the “Learn” section of the website. Manage Google My Business listings for branches and ATMs, including reviews and updates. Monitor and adjust the digital onboarding program based on performance metrics and best practices. Manage official social media accounts (Facebook, Instagram, X, YouTube, LinkedIn); create content and respond to member interactions. Draft and distribute internal and external communications for members and employees. Draft press releases and coordinate media outreach; build relationships with media outlets. Prepare talking points and speeches for the CEO and other executives for events, presentations and videos. Collaborate with Consumer Services on communications regarding service issues and outages. Ensure compliance with all marketing-related regulations, including advertising audits and website reviews. Manage communications in the event of a disaster, ensuring timely and accurate messaging to members. Evaluate compatibility of third-party software interfaces and assist with facilities decisions related to branch design and branding. Serve as liaison between Marketing, internal departments and external vendors to ensure brand consistency and timely asset delivery. Lead projects involving outsourced vendors and other business units. Conduct vendor management reviews. Manage relationships with vendors including in-branch TVs, member checks, statement printing and affiliate partners. Education and Experience: Degree in Marketing or Communications field with 2 years direct supervision experience. A minimum of 7 years of experience in managing branding and corporate communications. Experience in financial service or retail industry is preferred. Strong judgment and ability to remain agile and engage team members in a fast-moving environment with rapidly shifting priorities. Benefits include 100% paid health, dental, LTD insurance for employee. Other benefits include vacation, sick leave, 401k, life insurance and advancement potential. Campus Federal is committed to a diverse and inclusive workplace. Campus Federal is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, sexual orientation, protected veteran status, disability, age, or other legally protected status. Only those most qualified will be contacted. EOE

The Loan Officer Floater is a front-line role, responsible for delivering outstanding service and support to members through the processing of all consumer loan products offered, including credit cards, and the opening of new accounts. This position requires strong sales skills to identify members' needs and cross-sell appropriate products and services. The Loan Officer Floater will float to various branches and may fulfill the role of a Loan Officer or Member Experience Representative. Our Loan Officer Floater must embody Pelican's Core Values and provide excellent service in all that they do. A Day in the Life of a Loan of FICER Floater INCLUDES: Processing and evaluating loan applications with a high degree of accuracy and regulatory compliance, identifying red flags, and conducting thorough reviews to mitigate risks and fraud. Opening and closing personal and business accounts to fully support members' needs. Issuing and servicing new credit cards for all members. Delivering excellent member service in person, over the phone, in writing, and/or via all other communication channels. Cross-selling credit union products and services through proactive outbound calls and in-person conversations in a manner that meets or exceeds assigned sales and performance goals. Serving in Member Experience Representative or Loan Officer capacity for assigned branch. Performing other job-related duties as assigned. lOAN oFFICER Floater Skills and qualifications include: Minimum of two (2) years of financial institution experience to include teller, contact center, lending, or loan processing duties. Must have a strong background in sales. Must be eligible to be licensed to sell all necessary insurance products. A high school education or GED. Strong problem-solving, attention to detail, and member service skills. Reliable transportation is required due to the travel requirement. Other things you may want to know about this position: Work Schedule Monday - Friday 8:30 am - 5:30 pm Travel time may extend beyond normal business hours. Travel Travel is necessary for this position and mileage reimbursement is available for those who qualify. Work Site Location This position will be based at our Covington branch at 100 Cherokee Rose Ln, Covington, LA 70433, and may be scheduled in advance to work at the following locations: Slidell Houma Hammond While this position is primarily assigned to the listed region, in high-need situations, you may be asked to travel to other Pelican branch locations across Louisiana to support business needs. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurances with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

The role of the Security Analyst is responsible for the overall security and protection of technology assets and oversight of all information security tasks within the Credit Union. This includes performing risk and security assessments, educating/training staff, ensuring processes and procedures are compliant and follow applicable laws and industry regulations, and implementing all necessary security strategies within the IT Department. Our Security Analyst will be responsible for developing, modifying, and overseeing all policies and practices related to information security. The ideal candidate is a go-getter who thrives in a fast-paced environment and has a passion for serving others. Proficiency in Microsoft 365 Auditing and Logging tools is a must! They should be comfortable working independently and as a contributing member of a team. Meeting deadlines and attention to detail are critical pieces of this position. Our Security Analyst must embody Pelican's Core Values and provide excellent service in all that they do. A Day in the Life of a Security Analyst INCLUDES: Overseeing the research and analysis of designated security systems, and coordinating the feasibility, cost justification, selection, and purchase of said systems Working with internal and external auditors and examiners to ensure compliance with regulations, laws, and established standards and procedures. Developing, implementing, and maintaining a company-wide information security plan and risk assessment In coordination with the IT Department's Leadership, preparing plans to protect the Credit Union's technology assets against any breaches Conducting security education training for all system users on appropriate risk mitigation strategies Security Analyst Skills and qualifications include: Bachelor's Degree in Computer Science or Information Systems and Decision Sciences (ISDS). Courses related specifically to cybersecurity are preferred. Equivalent related experience may be considered in lieu of meeting education requirements. 3 years of directly related experience to include performing IT security audits, preparing IT security risk assessments, and reviewing agreements to ensure security objectives are met Knowledge of SEIM systems for reporting and analysis Knowledge of Microsoft 365 Auditing and Logging tools Knowledge of IPS/IDS Systems and Reporting Ability to analyze large datasets and prepare concise reports of key data points Other things you may want to know about this position: Work Schedule Monday - Friday 8:00 am - 5:00 pm Travel Travel is rarely necessary for this position. Work Site Location All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, LA. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurances with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco-and vape-free.

Campus Federal Credit Union now hiring a Member Service Representative to join our team in the Member Relations Center. The primary purpose of this position is to assist Campus Federal in our Mission, to enhance the lives of our members and the communities we serve. This is accomplished by providing excellent service to members and to team members. A key component of this service is to identify member needs and provide appropriate credit union product solutions that will enhance the lives of our members while assisting with all requests through our inbound and outbound initiatives. Responsibilities include: Assists member with inquiries and product servicing via phone, fax, email, web and video chat, and secure messaging Processes varies member service requests including financial transactions, check orders, Debit/Credit cards, fraud disputes, stop payment requests, and ACH originations Maintains a high knowledge level of all products and services in order to effectively respond to member inquiries and resolve issues Actively cross-sells additional products and services to achieve Credit Union goals Assists members with accessing all Credit Union digital service offerings Process outgoing wire requests accurately and timely Communicates suspected member account abuse including potential red flags, elder abuse, or regulatory issues Updates members' mailing address and contact information after diligent member authentication Responsible for compliance with all required regulations and policies Requirements: High School diploma/GED and two years of experience in the financial service industry. Benefits include: 100% paid health, dental and LTD insurance for the employee. Other benefits and dependent benefits available. Generous paid vacation and paid sick leave also available. Due to the high volume of applicants, only those most qualified will be contacted.

Campus Federal Credit Union is seeking a Business Development Officer for our New Orleans region. The primary purpose of this position is to assist Campus Federal in our Mission, to enhance the lives of our members and the communities we serve. This is accomplished by providing excellent service to members and to team members of Campus Federal. This position will implement a business development strategy focused on financial growth, financial education and community service, stakeholder engagement, membership development and growth program for our Select Employee Groups (SEGs), Louisiana State University (all campuses), University Medical Center (UMC) of New Orleans, VA hospital in New Orleans, LCMC Community Events, Franciscan Missionaries of Our Lady Health System (FMOL), LSU System Health partners, LSU System Foundation affiliates, and other public relation initiatives that support the Campus Federal Mission throughout the field of membership that meets the strategic objectives of the credit union. Responsibilities include: Assist Vice President of Business Development & Community Relations with member recruitment, conducting and planning sales events/meetings, budgeting, and coordinating special events and sponsor donations to provide optimum exposure and awareness. Serves as liaison between Campus Federal and the Campuses of LSU, LSU Health System, UMC, VA, LCMC and other affiliates. Plan, coordinate and represent Campus Federal at membership drives, orientations and registrations for existing SEG's and campuses including LSU, LSU Health System, UMC, LCMC, VA and FMOL, as well as sponsor related events. Manage Sponsor Integration efforts and input contact information on a daily basis into designated CRM system. Volunteer in assigned community and campuses in areas that support the Mission of Campus Federal Credit Union. Provide reports to designated supervisor for contacts, opportunities, community, financial education, event support, Marketing, performance review and various expense related reports. Develop an extensive list of contacts within the various departments, organizations and companies to build and maintain relationships. Manage contact database and maintain favorable relationships with managers/representatives of existing SEGs, LSU related campuses, and community partners for coordinating employee benefits and employee/faculty orientation programs. Promote business for the Credit Union by maintaining good member relations and referring members to appropriate in-house personnel and Credit Union affiliates for new products and services. Maintain, reconcile and update assigned area Business Development Budget. Work with designated supervisor on gathering materials for donation requests and evaluating potential projects to benefit Campus Federal. Control all aspects of Community/Employee Service Programs assigned sponsored events including coordination, securing volunteers, and reporting Service Solutions program events in appropriate programs in a timely manner. Provide feedback to the Marketing Department and designated supervisor regarding campaigns, potential community partnerships, and other marketing aspects that enhance the Campus Federal brand and image. Maintain rudimentary knowledge of business lending products/general underwriting guidelines and more in-depth knowledge of business deposit products to bring in new business members. Work with Consumer Services on various service issues, outages, etc. involving their staff. Provide and keep current collateral materials for employee groups, LSU System contacts, and individual contacts including ambassadors to use in benefit announcements, supply for employee requests and new employee orientation packets. Responsible for documenting events through photos and providing press releases in a timely manner to designated supervisor and Marketing Department, Develop and maintain a highly engaged and representative group of Ambassadors on each campus to promote the benefits of the credit union across all campus communities. Plan sponsor/public relation events including conducting financial education seminars. Secure location, coordinate and secure speakers (sometime serve in the capacity) and Campus Federal representation; plan food and refreshments; assist with implementing advertising; report on success of event, handle requests for donations and track the same. Develop and implement programs that extend the reach of the Financial Education Program for the campuses of LSU System and the surrounding communities when an opportunity is available. Coordinate various community events with strategic community partners to enhance Campus Federal's mission and relations related to the assigned campuses. Business Development Officers may be assigned other departmental duties - Business Service Account Management, Mortgage Account Management or other duties as needed to assist with Campus Federal strategic goals within assigned region. Education and Experience: Bachelor's degree in Business Administration, Marketing or related field 5 years of sales, fundraising or public relations experience Benefits include 100% paid health, dental, LTD insurance for employee. Other benefits include vacation, sick leave, 401k, life insurance and advancement potential. Campus Federal is committed to a diverse and inclusive workplace. Campus Federal is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, sexual orientation, protected veteran status, disability, age, or other legally protected status. Only those most qualified will be contacted. EOE

Our Facilities Coordinator is responsible for the comprehensive oversight of facility operations, contracts, and projects across all branch and corporate locations. This position leads the coordination of maintenance, security, insurance, and renovation activities, while ensuring compliance with organizational standards. They are also responsible for managing budgets, vendor relationships, and property management functions, and serving as a primary liaison between staff, management, and external partners for all facility-related matters. Our Facilities Coordinator must embody Pelican's Core Values and provide excellent service in all that they do. A Day in the Life of a Facilities Coordinator INCLUDES: Overseeing work orders and ensuring timely completion, while keeping relevant staff informed of work progress and project updates. Managing corporate and branch contracts for HVAC, generators, security, pest control, landscaping, elevators, fire suppression, and related systems. Reviewing branch inspections and ensuring maintenance is being properly completed, identifying and recommending capital projects for budget consideration. Gathering and analyzing pricing and proposals for facility-related expenditures. Assisting in the development and implementation of facility policies and procedures. Performing other job-related duties as assigned. Facilities Coordinator Skills and qualifications include: 3 years of experience in facilities, including contract reviewing, project coordination, budgeting or budget tracking, and vendor oversight. Experience in project management and process improvement is necessary. 2-year college degree in facilities management, or completion of a related certification. Additional directly related experience may be considered in lieu of education requirement. Excellent oral, written, and telephone communication skills. Strong organizational and analytical skills. Proficiency in Microsoft Office products, especially Excel Other things you may want to know about this position: Work Schedule Monday - Friday 8:00 am - 5:00 pm, with some flexibility. Position requires on-call availability for issues occurring outside of regular business hours. Travel Regular independent travel is required to statewide branch locations with the occasional overnight stay. Work Site Location Work will be based at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurances with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

The role of the Card Services Representative is to provide administrative assistance with the day-to-day activities, procedures, and clerical needs of the Card Services Department. This representative will serve the member's needs by handling credit and debit inquiries over the phone. Our Card Services Representative must also embody Pelican's Core Values and provide excellent service in all that they do. A Day in the Life of a Card Services representative INCLUDES: Monitor and respond to internal inbound inquiries regarding plastic cards in a timely manner. Process and respond to member requests including, but not limited to, travel notifications, rush shipment requests, limit increases, merchant hold releases, card activation or deactivation, and closure requests. Make outbound calls to cardholders regarding research requests and outstanding issues. Process maintenance requests for debit and credit cards, such as setting up cards, blocking cards, removing blocks, rushing shipment requests and increasing daily limits. Complete reports, tasks and projects as assigned with established guidelines and timelines. Learn relevant card associated regulations pertaining to debit/credit cards, such as Visa Operating Rules and Regulations E and Z. Card Services Representative Skills and qualifications include: 1 year of experience in card operations, teller duties within a financial institution, and/or a role involving reviewing member's financial accounts within a financial institution. High school education or equivalent. Excellent oral, written, and telephone communication skills. Strong problem-solving, attention to detail, and member service skills. Proficiency in Microsoft Office products, especially Excel. Xperience or Symitar experience is a plus, but not required. Other things you may want to know about this position: Work Schedule Monday - Friday 8:00 am - 5:00 pm May be needed until 5:30 pm on occasion. Travel Travel is rarely necessary for this position. Work Site Location All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816 Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurances with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

The Branch Manager is responsible for guiding and managing their team to provide quality service to members in account transactions, loan applications, and new accounts. They are responsible for overseeing the daily operations of the branch to ensure efficient service delivery, strong staff performance, and high levels of member satisfaction. This role requires sound judgment to solve problems within established policies and guidelines, as well as a commitment to excellence in member service, compliance, and operational standards. This role is directly responsible for managing branch operations and personnel in a way that delivers above-average performance. A Day in the Life of a Branch Manager INCLUDES: Providing strong leadership and development to the team within their branch. Responsible for all functions related to the management of the branch staff, including but not limited to resolving employee conflict, enforcing accountability standards and policies through coaching or disciplinary action, staffing and scheduling, and performance evaluations. Ensuring new and existing branch staff are adequately trained in all areas and can provide high-quality member service. Overseeing all aspects of membership, including fraud prevention and loss, deposit accounts, and loan and new account queue management to increase profitability and protect Credit Union assets. Handling escalated or complex member concerns professionally, working to resolve issues and mitigate reputation risk. Leading and participating in community outreach initiatives to promote brand visibility and increase engagement. Branch manager Skills and qualifications include: 5 years of financial institution experience to include a combination of teller and/or contact center with a minimum of 1 year of lending or loan processing experience. 3 years of supervisory experience within a financial institution. Must be eligible to be licensed to sell all necessary insurance products. 4-year college degree in Business Administration, Finance, or another business-related field. Additional experience may be considered in lieu of meeting education requirements. All candidates must be eligible to be licensed to sell all necessary insurance products. Excellent oral, written, and telephone communication skills. Strong problem-solving, attention to detail, and member service skills. Supervisory experience is a plus. Other things you may want to know about this position: Work Schedule Monday - Friday 8:00 am - 5:00 pm Travel Travel is rarely necessary for this position. Work Site Location All work will be performed at our Postal Branch located at 510 N 6th St, Baton Rouge, LA 70802. Why should you join the Pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer and a drug-free workplace. All Credit Union campuses are tobacco and vape-free.

Video Teller (Remote or On-site) The Video Teller is responsible for assisting members with financial transactions, servicing existing accounts, and building member relationships through video conferencing, and interactive video phone calls. The Video Teller maintains thorough knowledge of Credit Union products and services and uses consultative selling to identify cross-sell opportunities. A courteous, professional demeanor, the ability to effectively communicate via email as well as video conference, and a high level of integrity are essential to this role. Must be able to support and thrive in a sales and service culture. RESPONSIBILITIES: Process transactions through video transmission via the Interactive Teller Machine (ITM). Work with multiple software programs concurrently to complete transactions and communicate with multiple members simultaneously. Exhibit in-depth knowledge of Credit Union products and services while upholding quality service standards, established controls, security procedures, and compliance regulations. Provide information and referrals to members seeking other services. Achieve all required performance goals and maintain quality measurements. Balancing the teller drawer. QUALIFICATIONS: 1 year of customer service experience Prior experience in a video/remote environment and/or sales experience within a financial institution is preferred A high school education or GED Excellent communication and customer service skills across video, written, and telephone platforms. Ability to adapt to new technology and processes, working in multiple systems simultaneously Strong problem-solving skills with the ability to effectively multi-task under pressure in a video-based environment Solid working knowledge of MS Office products, including Word, Excel, and Outlook. WORK SCHEDULE: Monday - Friday 8:30 a.m. - 5:30 p.m. Required to work rotational Saturday shifts from 8:30 a.m. - 1:30 p.m. TRAVEL AND WORKSITE: On-site Video Teller: Travel: No travel required. Worksite Location: Pelican's beautiful Corporate Campus at 2675 O'Neal Lane, Baton Rouge, Louisiana Remote Option: Travel: Occasional travel to Pelican's beautiful Corporate Campus at 2675 O'Neal Lane, Baton Rouge, Louisiana for training, or to attend meetings, events, etc., as required. REMOTE WORK SITE REQUIREMENTS: Must have a dedicated workspace in an environment free from noise and distractions. Must have a strong, secure internet connection. Must have transportation to report to our Corporate Campus when required for training, meetings, events, etc. Should not be a caretaker of dependents (adult or child) for the full duration of scheduled shift. The candidate is required to spend the first 90 days of employment at our Corporate Campus for training. Upon successful completion of training and demonstrating satisfactory performance, the candidate will be considered for telecommuting privileges. ABOUT US: Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. BENEFITS: Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions Health Savings Account contributions for eligible employees Employer-Paid Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays each year, which includes a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment All Credit Union campuses are tobacco- and vape-free. Pelican Credit Union is an Equal Opportunity Employer.

The role of the Remote Online Chat Representative is responsible for serving our members' needs through all channels, including chat, messaging, email, and even by phone. They are a one-stop shop for providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and so much more. They are responsible for cross-selling Pelican products and services and opening and closing deposit accounts of all types. The ideal candidate must have excellent grammar and writing skills and be comfortable in a sales environment! A Day in the Life of a remote Online Chat representative INCLUDES: Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. Providing support to ensure online membership applications are completed and submitted within a timely manner. Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels. Acting as a subject matter expert for all online products and services including, but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. Maintaining a strong working knowledge of Pelican's products and services. Remote Online Chat representative Skills and qualifications include: A High School Diploma or equivalent. 1 year of experience in a customer service position. Must meet the requirements for our Telecommuting Program. (More information below!) Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Other things you may want to know about this position: Work Schedule Monday-Friday 8:00 AM - 6:00 PM Rotational Saturday shift 8:30 AM - 1:30 PM Travel Travel is not necessary for this position. Telecommuting Telecommuting is possible for this position once training is complete. Requirements include: A dedicated workspace Secure and strong internet connection Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift An environment free from loud noises or outside distractions The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions. Health Savings Account with employer contributions for eligible employees. Employer-Paid Group Life Insurance. Voluntary Dependent Life Insurance. Paid Vacation & Sick Leave. 15 Paid Holidays, including a Cultural Floating Holiday. 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. Paid Time Off to volunteer with approved non-profits and charities. Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

The Member Experience Representative is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by phone, and through text and digital messaging. This position performs a variety of financial transactions and supports both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong cash-handling and member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals. A Day in the Life of a Member Experience Representative INCLUDE: Serving as a member experience concierge for members entering the branch and coordinating lobby flow. Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. Assisting members in the opening and closing of accounts. Balancing the teller drawer at the end of the day. Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource. Promoting and cross-selling Pelican products and services to members to fit their financial needs. Performing other job-related duties as assigned. Member Experience Representative Skills and qualifications include: Minimum of 1 year of continuous job experience. A High School Diploma or equivalent. Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Other things you may want to know about this position: Work Schedule Monday - Friday 8:30 am - 5:30 pm Travel Travel is not necessary for this position. Work Site Location All work will be performed at our Hammond Branch at 1110 SW Railroad Ave, Hammond, LA 70403. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana, now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurances with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a "WOW" member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness. A Day in the Life of a remote Contact Center representative INCLUDE: Answering member phone calls and providing first-call resolution on various financial issues. Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals. Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues. Accurately processing member transactions over the phone. Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies. Remote Contact Center representative Skills and qualifications include: A High School Diploma or equivalent. 1 year of customer service experience. Must meet the requirements for our Telecommuting Program (More information below!) Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Other things you may want to know about this position: Work Schedule Monday - Friday 9:00 am - 6:00 pm Must be available to work rotational Saturdays 9:00 am - 1:00 pm Travel Travel is not necessary for this position. Telecommuting Telecommuting is required for this position. Requirements include: A dedicated workspace Secure and strong internet connection Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift An environment free from loud noises or outside distractions The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. Why should you join the pelican team? Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions Health Savings Account contributions for eligible employees Employer-Paid Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican State Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

The role of the Video Member Service Representative is to perform a wide range of duties to serve members via a remote video platform. This could be through a kiosk in a branch, a mobile application, or through a home computer. Acting as a one-stop information source, the Video Member Service Representative's primary focus is to take all loan applications and process and close them independently and accurately. They may open new accounts and cross-sell all products and services. The Video Member Service Representative is responsible for keeping accurate records of all interactions as outlined in policies/procedures. A Day in the Life of a Video Member Service Representative INCLUDES: Assist members by evaluating their needs and recommending loan options. Take and enter loan applications while working via video channels with a member. Close and disburse all consumer loan types. Promote and cross-sell Pelican CU products and services to members to fit their financial needs. Consistently meet any required sales goals as established by management. Actively work individual queues to ensure follow-up with members is completed in a timely manner. Video Member Service Representative skills and qualifications include: 2 years of experience including lending, teller, and/or call center experience with a financial institution. Must have a strong background in a sales environment. Prior experience in a video/remote environment within a financial institution is a plus. Must be eligible to be licensed to sell all necessary insurance products. A high school education or GED. Excellent oral, written, telephone, and video communication skills with the ability to communicate courteously, effectively, and professionally. Ability to multi-task and perform work with a high level of accuracy. Ability to read credit reports and enthusiastically cross-sell products and services. Ability to collect, analyze and interpret financial data, and to perform minor math calculations. Strong knowledge of MS Office products with the ability to operate standard office equipment such as a copier and calculator. Other things you may want to know about this position: Work Schedule Monday - Friday 8:30 am - 5:30 pm May be required to work rotational Saturday shifts from 8:30 am - 1:30 pm Travel Travel is rarely necessary for this position. Work Site Location All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, LA. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions Health Savings Account contributions for eligible employees Employer-Paid Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco and vape-free facilities.

The role of the Remote Online Chat Representative is responsible for serving our members' needs through all channels, including chat, messaging, email, and even by phone. They are a one-stop shop for providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and so much more. They are responsible for cross-selling Pelican products and services and opening and closing deposit accounts of all types. The ideal candidate must have excellent grammar and writing skills and be comfortable in a sales environment! A Day in the Life of a remote Online Chat representative INCLUDES: Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. Providing support to ensure online membership applications are completed and submitted within a timely manner. Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels. Acting as a subject matter expert for all online products and services including, but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. Maintaining a strong working knowledge of Pelican's products and services. Remote Online Chat representative Skills and qualifications include: A High School Diploma or equivalent. 1 year of experience in a customer service position. Must meet the requirements for our Telecommuting Program. (More information below!) Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Other things you may want to know about this position: Work Schedule Monday-Friday 8:00 AM - 6:00 PM Rotational Saturday shift 8:30 AM - 1:30 PM Travel Travel is not necessary for this position. Telecommuting Telecommuting is possible for this position once training is complete. Requirements include: A dedicated workspace Secure and strong internet connection Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift An environment free from loud noises or outside distractions The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions. Health Savings Account with employer contributions for eligible employees. Employer-Paid Group Life Insurance. Voluntary Dependent Life Insurance. Paid Vacation & Sick Leave. 15 Paid Holidays, including a Cultural Floating Holiday. 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. Paid Time Off to volunteer with approved non-profits and charities. Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

The Member Experience Representative is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by phone, and through text and digital messaging. This position performs a variety of financial transactions and supports both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong cash-handling and member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals. A Day in the Life of a Member Experience Representative INCLUDE: Serving as a member experience concierge for members entering the branch and coordinating lobby flow. Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. Assisting members in the opening and closing of accounts. Balancing the teller drawer at the end of the day. Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource. Promoting and cross-selling Pelican products and services to members to fit their financial needs. Performing other job-related duties as assigned. Member Experience Representative Skills and qualifications include: Minimum of 1 year of continuous job experience. A High School Diploma or equivalent. Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Other things you may want to know about this position: Work Schedule Monday - Friday 8:30 am - 5:15 pm Travel Travel is not necessary for this position. Work Site Location All work will be performed at our Mid-City Branch at 450 N Lobdell Blvd, Baton Rouge, LA 70806. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions Health Savings Account contributions for eligible employees Employer-Paid Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

The Member Experience Representative Floater is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by phone, and through text and digital messaging. This position floats to various branches/departments performing a variety of financial transactions and supporting both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong cash-handling and member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals. A Day in the Life of a Member Experience Representative INCLUDE: Serving as a member experience concierge for members entering the branch and coordinating lobby flow. Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. Assisting members in the opening and closing of accounts. Balancing the teller drawer at the end of the day. Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource. Promoting and cross-selling Pelican products and services to members to fit their financial needs. Performing other job-related duties as assigned. Member Experience Representative Skills and qualifications include: Minimum of 1 year of continuous job experience. A High School Diploma or equivalent. Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Other things you may want to know about this position: Work Schedule Monday - Friday 8:30 am - 5:30 pm Travel Travel may be necessary for this position. Work Site Location This position will be based at our O'Neal Branch at 2675 O'Neal Ln, Baton Rouge, LA 70810, and may be scheduled in advance to work in the following departments: O'Neal Branch Video Experience Contact Center While this position is primarily assigned to the listed region, in high-need situations, you may be asked to travel to other Pelican branch locations across Louisiana to support business needs. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana, now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurances with generous employer premium contributions Health Savings Account with employer contributions for eligible employees Employer-Paid Group Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

The Member Experience Representative is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by phone, and through text and digital messaging. This position performs a variety of financial transactions and supports both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong cash-handling and member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals. A Day in the Life of a Member Experience Representative INCLUDE: Serving as a member experience concierge for members entering the branch and coordinating lobby flow. Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing. Assisting members in the opening and closing of accounts. Balancing the teller drawer at the end of the day. Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource. Promoting and cross-selling Pelican products and services to members to fit their financial needs. Performing other job-related duties as assigned. Member Experience Representative Skills and qualifications include: Minimum of 1 year of continuous job experience. A High School Diploma or equivalent. Excellent oral, written, and telephone communication skills. Strong problem-solving and member service skills. Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Other things you may want to know about this position: Work Schedule Monday - Friday 8:30 am - 5:30 pm Travel Travel is not necessary for this position. Work Site Location All work will be performed at our Zachary Branch at 5850 Main St, Zachary, LA 70791. Why should you join the pelican team? Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. Our full-time employees enjoy amazing benefits including: Medical, Dental, and Vision Insurance with generous employer premium contributions Health Savings Account contributions for eligible employees Employer-Paid Life Insurance Voluntary Dependent Life Insurance Paid Vacation & Sick Leave 15 Paid Holidays, including a Cultural Floating Holiday 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% Paid Time Off to volunteer with approved non-profits and charities Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.