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Penn Emblem jobs in Aurora, IL - 70 jobs

  • Take 2 Attendant

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. The take 2 attendant is primarily responsible for serving patrons and taking their order in a timely and friendly manner. ESSENTIAL RESPONSIBILITIES - Takes customers order accurately and computes them into POS system - Assists Take II Cook in plate preparation and garnishes - Stock all food and paper supplies - Notifies Take II Cook of shortages or special orders - Responsibly serves alcoholic beverages upon request - Maintains Take II counter and eating area clean at all times - Attend TIPS certification class - Process transaction according to proper procedures - Demonstrate a willingness and ability to deliver quality guest service to external and internal guests - Follow all safety rules - Adhere to departmental quality standards BRING US YOUR BEST. QUALIFICATION REQUIREMENTS - Must be 18 years of age - HS Degree or equivalent work experience related to the nature of the position STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $19.00 per hour
    $19 hourly Auto-Apply 15d ago
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  • Hotel Manager

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Responsible for supervising day to day operations and managing staff for the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Maintains all master and direct bill accounts and coordinates with Accounting staff to ensure correct billing. Makes recommendations pertaining to hotel policies and services, and resolve occupants' complaints while supporting all customer service programs. Responsible for maintaining maximized occupancy and revenue for Hotel operations. Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters. BRING US YOUR BEST. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must be proficient in Microsoft applications (Excel, Access, and Word) and in hotel software. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling). LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be . REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must successfully complete BASSET or TIPS training and Illinois Food Handlers Training. Must possess a valid driver's license and have acceptable driving history as determined by Penn Entertainment auto insurance carrier. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY 75k to 82k based on experience
    $39k-57k yearly est. Auto-Apply 60d+ ago
  • Human Resources Specialist

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. The Human Resources specialist will serve as the property subject matter resource for their identified specialty. Human resources Specialties can include: Benefits, Training, Communication, Recruiting and HRIS systems. ESSENTIAL RESPONSIBILITIES - Partners with HR Business Partners to meet the needs of the property - Maintains a professional work environment with management and staff - Participates in meetings and training as required - Maintains complete confidentiality of all company information at all times - Perform necessary follow-ups to meet established objectives and assist with reminders of commitments and deadlines - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management - Responsible for processing all new hire licensing applications and coordinating annual renewals - Ensures all licensing information is input into UltiPro and hard copies of documentation are filed - Performs routine audits as requested - Performs specialized or confidential administrative duties, including researching data and preparing reports as needed - Prepares invoices for payment and tracks actual results versus budget - Responsible for inputting and maintaining employee records - Assists with the management of data integrity including separations, personnel transactions, and HRIS/Payroll alignment - Prepares, compiles, and distributes weekly-monthly-quarterly and annual reports as requested - Maintains all physical and confidential personnel records Responds to requests by team members for basic information - Assists in the maintenance of the HRIS as assigned BRING US YOUR BEST. QUALIFICATION REQUIREMENTS - Must be 21 years of age - Minimum of two to four years HR experience preferred - PHR, SPHR certification preferred - Proficient computer skills including MS Office software - Ability to work with various levels of the organization to develop and influence the culture STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $25 hr
    $25 hourly Auto-Apply 60d+ ago
  • Casino Operations Job Fair!

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Casino Operations Job Fair! Your next career move is on the table. We're seeking a Casino Operations Assistant Shift Manager to help lead and elevate our Table Games experience. If you have 1+ year of Table Games leadership, a passion for creating smooth, memorable guest interactions, and are 21 or older, we want to meet you. Bring your skills, grow your career, and find your fun with us. Additionally, we are seeking... Experienced Dealers Non-Expercienced Dealers - Paid Dealer School Yes - we are relocating in 2026 to a brand-new property, and we would love to have you as part of our opening team! JOIN US... Saturday, January 17th 10AM - 2PM & 4PM - 8PM Location: Table Games Training Center 49 W. Galena Blvd. Aurora,IL Lower Level of the Parking Garage BRING US YOUR BEST. QUALIFICATION REQUIREMENTS - Must be at least 21 years of age - Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience - Must have thorough knowledge of all Table Games and Table Games/or Slots operations - Excellent skills in both written and oral communication - Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer
    $33k-43k yearly est. Auto-Apply 5d ago
  • Executive Chef - Giada

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. SUMMARY The Executive Chef is the creative and operational leader of the kitchen, responsible for delivering an exceptional culinary experience that reflects the restaurant's celebrity brand and vision. This role combines culinary excellence with innovation, leadership, and brand representation. The Executive Chef will oversee all back-of-house operations, ensure consistency in food quality, and collaborate with ownership, management, and the celebrity partner to maintain the restaurant's prestige. Achieving desired results through established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result. Execute menus that reflect the celebrity's culinary vision and brand identity. Ensure all dishes are prepared with the highest standards of quality, consistency, and presentation. Innovate seasonal specials, tasting menus, and event-specific offerings that align with brand storytelling. Manage daily kitchen operations, including prep, production, and service execution. Maintain compliance with health, safety, and sanitation standards. Implement systems for inventory, ordering, waste reduction, and cost control. Mentor kitchen staff, fostering a culture of excellence, creativity, and accountability. Lead pre-shift meetings and collaborate with front-of-house leadership to ensure seamless service. Oversee food cost controls, labor management, and kitchen budget adherence. Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Responsible for staying current of knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory. Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Monitor and report on P&L performance, identifying opportunities to improve profitability. Participate in media opportunities, food festivals, and brand events as needed to represent the restaurant. Interact with VIP guests and provide personalized experiences when appropriate. Uphold and protect the reputation of the celebrity brand in all culinary outputs. Maintains strict confidentiality in all departmental and company matters. BRING US YOUR BEST. Bachelor's degree (B.A./B.S.) in culinary or related field; five years of related experience and/or training, or equivalent combination of education and experience. Supervisory or management experience in hotel and/or casino environment . Proven experience as an Executive Chef or Culinary Director in a fine-dining or high-profile restaurant. Strong track record of menu creation, innovation, and execution at scale. Expertise in modern culinary techniques and global flavor profiles. Excellent leadership, communication, and organizational skills. Ability to thrive in a fast-paced, high-pressure, high-visibility environment. Experience working with celebrity, luxury, or brand-aligned concepts a plus. Must have excellent verbal and written communication skills. Must be proficient in Microsoft applications (Excel, Word, and Outlook). Must have extensive Food and Beverage knowledge. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regard to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling). STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $78,000 to $90,000 annually, based on experieince
    $78k-90k yearly Auto-Apply 60d+ ago
  • Cage Cashier - Dual Rate

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. The cage cashier is responsible for collecting money from gamblers, processing payments, depositing money into the casinos bank, making sure all transactions are accurately recorded, and paying out winners. The ideal candidate is someone who pays great attention to detail by counting correctly, identifying counterfeit bills, and correcting errors. They should also have solid math skills as they will be dealing with many transactions and large amounts of money. Lastly, the candidate should have stellar communication skills and the ability to communicate effectively with customers and explain casino policies. ESSENTIAL RESPONSIBILITIES - Maintains security and accountability over all funds, including: Cash and cash advances, Front money, Gaming chips, Jackpot payouts, Kiosk collection, Markers, Personal checks, Promotional coupons, and Slot vouchers - Executes accurate reports, as needed, including: Balancing banks, closeout reports, daily deposits, table fills and credits, reconciliation of kiosks, check cashing applications, and subsidiary reports - Demonstrates outstanding internal and external service BRING US YOUR BEST. QUALIFICATION REQUIREMENTS - High School Diploma or equivalent - Ability to read, write, comprehend, and speak English - Ability to perform basic mathematical operations, including: addition, subtraction, multiplication, and division - Ability to calculate figures and amounts, including discounts, interest, and commission; able to apply to practical situations using fractions, percentages, and problem-solving - Previous money handling experience - Experience with a 10-key calculator - Experience with computers, including AS400 - Ability to stand for prolonged periods of time - Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 20 lbs STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $17.50 to $22.75 per hour, based on experience
    $17.5-22.8 hourly Auto-Apply 60d+ ago
  • VIP Associate

    Penn Emblem 4.2company rating

    Penn Emblem job in Chicago, IL

    PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We're always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it's through Hollywood Casino, the Score Bet Sportsbook, or the Score media app, we're excited to push the boundaries of what's possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN's omnichannel gaming and entertainment strategy. When you join PENN Entertainment's digital team, you'll not only work on these cutting-edge platforms through the Score and PENN Interactive, but you'll also be part of a company that truly cares about your career growth. We're committed to supporting you as you expand your skills and explore new opportunities. With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you. About the Role We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our the Score BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms. About the Work Communicate with VIPs in a professional manner Answers VIPs questions in a manner that reflects an understanding of the department and property in general Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies. Develop relationships and offer tailored rewards through regular correspondence Drive key VIP sales metrics, contributing to customer engagement, and net revenue. Research VIP competitor activity in each market Communicate different promotions that the sportsbook and casino is offering Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested In partnership with the CRM team identify unique and creative ways to establish value for high end players Complete applicable workflows to meet player satisfaction criteria Attend and assist with VIP events as needed Must be available nights, weekends and holidays as needed Perform other duties as assigned About You To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Experience with sports betting, gaming economies, and player behavior strongly requested Some previous sales experience required Excellent relationship building skills Excellent problem-solving abilities Ability to travel (up to 50% of the time) to attend and assist with running VIP events Must be at least 21 years of age. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to qualify for licenses and permits required by federal, state and local regulations. Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment. Willingness to travel and work nights and weekends. Passionate about providing top level service #LI-REMOTE Salary Range$50,000-$55,000 USD Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.
    $50k-55k yearly Auto-Apply 15d ago
  • Lead Surveillance Agent

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. The lead surveillance agent conducts clandestine surveillance throughout the casino property for the protection of company assets utilizing video and audio capabilities. ESSENTIAL RESPONSIBILITIES - Monitor casino guests and team members throughout the property - Observe and videotape table games and electronic gaming devices to ensure integrity on the games - Observe and videotape count room activities such as table game drops, bill validator drops in protection of company assets until all are accurately and properly accounted for - Observe and videotape cage areas for proper redemption and payout of chips, tickets and other casino related instruments used on a daily basis - Review and report videotaped incidents to the requestor - Report violations of company policy, procedure, or internal controls - Take photographs for purpose of proper documentation of incidents and events - Report illegal or unusual activities to appropriate members of management - Assist Surveillance Supervisor with training - Be knowledgeable of Illinois Gaming Board regulations and company internal controls - Demonstrate an ability and commitment to deliver quality guest service to external and internal guests - Follow all safety rules BRING US YOUR BEST. QUALIFICATION REQUIREMENTS - Must be 21 years of age - HS Degree or equivalent work experience related to the nature of the position - One year of Casino Surveillance or gaming-related experience STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $22.00 to $23.10 per hour, based on experience
    $22-23.1 hourly Auto-Apply 60d+ ago
  • Slot Tech Supervisor

    Penn Entertainment, Inc. 4.2company rating

    Penn Entertainment, Inc. job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. The following and other duties may be assigned as necessary: * Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. * Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. * Responsible for supporting compliance to departmental budgets. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. * Monitor electronic gaming device activities for adherence to established procedures. * Assists with service calls in accordance with established procedures. * Notifies manager if any technical issues arise that cannot be repaired and when materials need to be ordered. * Assists with determinations regarding types of materials, supplies, or tools to be used within established guidelines. * Assists in layouts to installations of slot machines. * Assists in preventative maintenance of slot machines. * Troubleshoots and repairs machine malfunctions and player tracking system problems. Complete correspondence needed to move, convert, or install slot related equipment. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. * Maintains strict confidentiality in all departmental and company matters. BRING US YOUR BEST. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * Associates degree (A.A) from technical school; or two years experience in the technical field; or equivalent combination of education and experience. Two years of technical supervisory experience preferred. * Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. * Excellent skills in both written and oral communication. * Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $26.00 to $28.00 per hour, based on experience
    $26-28 hourly Auto-Apply 60d+ ago
  • Spa Manager

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. About Drift Spa Drift Spa is a holistic wellness escape located within the vibrant energy of Hollywood Casino Aurora - a place where guests can step away from the excitement of the gaming floor and Drift into a sanctuary of stillness, healing, and intentional care. We offer luxurious treatments designed to restore balance, delivered by a team deeply committed to the art of wellness. At the center of this experience is our Spa Manager: a leader who blends hospitality, business acumen, and team inspiration to ensure every detail reflects Drift's high standards of care and excellence. The Role The Spa Manager is both an orchestrator and a visionary, guiding the daily operations of Drift Spa, Drift Drybar, and nail studio while keeping the larger brand mission in focus. This role balances business strategy with hands-on leadership -inspiring a team of therapists, estheticians, nail techs, stylists, and front desk associates while ensuring seamless guest experiences. In the unique setting of a casino, the Spa Manager also collaborates closely with casino, hotel, and resort leadership to deliver an integrated luxury experience that flows effortlessly between wellness and entertainment Operations Leadership: Oversee all spa, salon, and relaxation spaces,including treatment rooms, retail, locker rooms, and relaxation room -ensuring cleanliness, readiness, and alignment with Drift's luxury standards. Team Development: Select, train, supervise, and inspire associates across massage, esthetics, nails, styling, and guest services. Provide consistent coaching, quarterly evaluations, and weekly check-ins to foster both individual growth and long-term team success. Guest Experience: Champion guest satisfaction by addressing concerns gracefully, resolving issues with care, and ensuring every guest leaves with a sense of renewal. Financial Management: Collaborate with the CEO and CFO on budgeting, quarterly financial reviews, and revenue strategies. Manage payroll, scheduling, and expenses to maximize productivity and profitability. Innovation & Growth: Stay ahead of wellness and beauty trends, evolving service offerings to meet guest expectations while maintaining Drift's elevated identity. Marketing & Promotions: Create and implement seasonal promotions, loyalty programs, and wellness events that enhance the guest experience and align with the casino's dynamic flow of visitors. Standards & Compliance: Enforce and refine SOPs to uphold luxury spa and salon standards. Ensure compliance with all regulatory requirements. Partnerships: Collaborate with Hollywood Casino leadership on integrated events, cross-promotions, and guest offerings that bridge the excitement of the casino with the tranquility of the spa. BRING US YOUR BEST. Bachelor's degree in Hospitality Management, Business, or Wellness preferred; relevant spa/hospitality management experience required. Proven leadership experience in spa, hotel, resort, or casino environments. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Strong organizational and financial management skills with experience in budgeting, payroll, and scheduling. Must be proficient in Microsoft applications (Excel, Word, and Outlook). Knowledge of skincare, beauty, salon, and wellness treatments, with curiosity for emerging industry trends. Professional certifications such as Certified Spa Supervisor (CSS), CIDESCO Diploma, or advanced hospitality credentials are highly valued. Excellent communication and interpersonal skills with the ability to coach associates and resolve guest concerns with clarity and empathy. Ability to thrive in a fast-paced, high-volume hospitality setting while maintaining a focus on luxury, detail, and intentional care. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $70,000.00 to $80,000.00 annually, based on experience
    $70k-80k yearly Auto-Apply 51d ago
  • SPECIALITY COOK

    Penn Entertainment, Inc. 4.2company rating

    Penn Entertainment, Inc. job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $20 to $26 HRLY DOE
    $20-26 hourly Auto-Apply 2d ago
  • Table Games Assistant Pit Manager

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Joliet, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance. Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. Responsible for the accountability of the chips, cards, dice and all other gaming equipment. Verifies table inventories and effectively manages table limits. Effectively handles customer concerns and requests. Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. Assists with the overall integrity of daily Table Games operations. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. BRING US YOUR BEST. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience. Must have thorough knowledge of all Table Games and Table Games operations. Excellent skills in both written and oral communication. Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Flexible to work all shifts including holidays, nights, weekends, as business needs dictate. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to team members in regards to performance. Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Manages work procedures and expedites workflow. Provides recommendation for employee performance (disciplining, coaching, and counseling). STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $60,320 to $65,000 Annually
    $60.3k-65k yearly Auto-Apply 60d+ ago
  • Sportsbook Teller

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Joliet, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBLITIES: The following and other duties may be assigned as necessary: Effectively respond to Supervisor's requests in all areas of guest interaction and guest concerns. Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary. Stock Sports book stations with adequate supplies; keeps all stations neat and clean. Write Sports tickets in an accurate and timely manner. Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures Explain wagering rules, including betting lines and odds, and procedures to guests Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service. Offer information on activities, etc., and direct guests for further information as necessary. Create and enter player tracking cards Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity Team members may be required to perform duties outside of their normal job description where, in the company's judgment, it is necessary in the interest of efficiency, productivity or improved guest service. BRING US YOUR BEST. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or GED. Six months experience in guest service operations preferred. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. Minimum of six (6) months cash-handling experience preferred. Ability for work as part of a team in a high-volume environment. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $15.00 Per Hour
    $15 hourly Auto-Apply 29d ago
  • Facilities Technician

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Aurora, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. The facilities technician performs preventative and general maintenance tasks, installations, general cleaning, and other tasks as assigned. ESSENTIAL RESPONSIBILITIES - Deliver internal and external guest service in accordance with company service standards - Performs all duties in a polite, professional, and responsible manner - Perform general maintenance including plumbing, electrical, carpentry, painting, and dry wall repairs - Perform maintenance, troubleshooting, preventative maintenance, and repairs as directed - Complete ready repairs such as cabinet installations, restroom fixture repair, lighting fixture replacements etc - Inspect and adjust property equipment as necessary - Collaborate with other Facilities Team Members and Departments on tasks and projects - Assist in the installation or relocation of equipment and property furniture - Uses hand tools and power tools in making maintenance repairs - Participates in general cleaning, painting, and repair work - Perform exterior maintenance, snow removal and salting as necessary - Attend departmental and company meetings - Adheres to all safety procedures and keeps work area clean of debris BRING US YOUR BEST. QUALIFICATION REQUIREMENTS - Must be 21 years of age - Ability to maintain a safe and clean work environment - Basic computer skills (Word, Excel, and Outlook) - Available to work required schedule which may include night, weekends, holidays, and overtime as needed - Must have a high school diploma or equivalent - 2-3 years maintenance experience specializing in skills related to carpentry, plumbing, painting, electrical, roofing or HVAC preferred - Valid driver's license STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer
    $41k-58k yearly est. Auto-Apply 60d+ ago
  • VIP Executive Host - MidWest

    Penn Emblem 4.2company rating

    Penn Emblem job in Chicago, IL

    PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We're always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it's through Hollywood Casino, the Score Bet Sportsbook, or the Score media app, we're excited to push the boundaries of what's possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN's omnichannel gaming and entertainment strategy. When you join PENN Entertainment's digital team, you'll not only work on these cutting-edge platforms through the Score and PENN Interactive, but you'll also be part of a company that truly cares about your career growth. We're committed to supporting you as you expand your skills and explore new opportunities. With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you. About the Role & Team Manages VIP team members at the VIP Host and VIP Associate levels. Oversight and management of VIP Associates and VIP Hosts as directed including training, comping decision making, staff scheduling, and performance reporting to the assigned Regional Director of Player Development. About the Work Establish and maintain a portfolio of top tier VIP accounts Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance Lead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performance Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary. Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual Assist host and associate level employees with developing their relationships Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual Utilize daily reporting and analysis to assist with making sound business decisions Assist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programs Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales. Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy Conducts themselves with the highest level of integrity and honesty Handles difficult customer interactions and situations in a calm, professional and reasonable manner Tasked with managing outbound initiatives to fill special events, while also participating in offsite marketing events Other duties as required. About You At least 3 years of gaming experience either online or with a brick and mortar casino At least 1 year of experience with an online gaming operation At least 2 years of experience in a sales related role Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette Proficient in data management tools Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation Ability to communicate effectively with external contacts and all levels of employees. The ability to travel and attend both on and off property events throughout the United States and Canada Will attend high level events designed for our top customers with minimum supervision and oversee team members at said events Must be able to qualify for licenses and permits required by federal, state and local regulations MUST HAVE: Passion for sports, casino and/or sports & casino betting What We Offer Competitive compensation package Fun, relaxed work environment Education and conference reimbursements. Parental leave top up Opportunities for career progression and mentoring others #LI-Remote Salary Range$70,000-$75,000 USD Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.
    $70k-75k yearly Auto-Apply 17d ago
  • Count Room Manager - Chicago Region

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Chicago, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. The count room manager is responsible for participating in and directing the flow of count room activities. The ideal candidate for this position should be trustworthy and able to count large amounts of money. ESSENTIAL RESPONSIBILITIES - Ensure currency is accounted for and recorded in accordance with company policies and procedures - Ensure company assets are properly accounted for and secured - Review and compile reports generated by count room personnel - Oversee the maintenance of machinery used in count room operations - Operate a currency counting machine - Ability to function with secured access for ingress/egress to count room - Promote and lead in our service initiatives to external and internal guests - This position is responsible for the supervision of the Count Room staff BRING US YOUR BEST. QUALIFICATION REQUIREMENTS - Must be 21 years of age - High school diploma or equivalent work experience - Must be proficient in Microsoft applications - Must be able to stand for prolonged periods of time, walk, sit, reach, handle, feel, grip, and exercise eye-hand coordination. Must be able to balance, stoop, kneel, turn/twist, and bend at the waist - Must be able to speak, see near and in color - Must be able to lift and carry 20lbs and must be able to push more than 50lbs STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $55,000 to $65,000 annually, based on experience
    $55k-65k yearly Auto-Apply 60d+ ago
  • Table Games Dealer

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Joliet, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor. Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules. Changes over deck of cards or dice; inspects and mixes cards. Verifies bank roll fills with the supervisor and Security personnel. Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set. Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor. Maintains the honesty and integrity of assigned games, controlling pace. Assists guest with questions regarding casino activities or refers to appropriate personnel. Other duties as assigned. BRING US YOUR BEST. Must be at least 21 years of age. High School Diploma or GED equivalent required. Minimum 6 months of casino dealing experience is required. Must have Blackjack and Roulette and/or Craps. Must be able to pass an Audition. Must understand and speak the English language. Must have excellent guest service skills. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance, color vision, peripheral vision, depth perception, and ability to adjust focus, with the most common visual functions being those of near vision and depth perception. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $9.00 to $12.00 per hour depending on experience
    $9-12 hourly Auto-Apply 60d+ ago
  • Director of Player Development - MidWest

    Penn Emblem 4.2company rating

    Penn Emblem job in Chicago, IL

    PENN Entertainment, Inc. is North America's leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them. We're always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it's through Hollywood Casino, the Score Bet Sportsbook, or the Score media app, we're excited to push the boundaries of what's possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN's omnichannel gaming and entertainment strategy. When you join PENN Entertainment's digital team, you'll not only work on these cutting-edge platforms through the Score and PENN Interactive, but you'll also be part of a company that truly cares about your career growth. We're committed to supporting you as you expand your skills and explore new opportunities. With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you. About the Role Ownership and oversight of Player Development performance across all offered online sportsbook and iCasino products for all operating states and provinces within an assigned region (including, but not limited to - VIP acquisition, VIP retention, VIP P&L, VIP reinvestment, VIP market share expansion). Direct oversight and development of all VIP Managers within all operating states and provinces in an assigned region. About the Work Directs the casino marketing function for PENN Interactive, focused on iCasino states Drives revenue, increases VIP database, and growth in key markets Leads strategic direction for the regional VIP team to reach key VIP sales metrics, customer engagement, market share, and net revenue Assists with development and enforcement of department processes and compliance initiatives that improve operations, efficiency, and service Provides the Vice President of VIP with high level KPI data reporting and reviews of individual manager, host, and associate performances within an assigned region Consistently keeps a high level of awareness of the VIP market offerings from competitors across the industry and leverages all relevant intel to acquire and maintain VIP wallet share within an assigned region Maintains an updated and high level of knowledge of all relevant details of front-end product and technology (including, but not limited to, new product offerings and releases, cashier options for financial transactions, rules of casino games offered and different bet types on the sportsbook, etc…) and keeps regional staff informed and educated on all relevant information in this aspect Assists with the creation of a steady top of funnel stream for new VIP business by generating opportunities that target relationships with potential high value players and social spaces Oversee all new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members within assigned region Utilizes daily reporting and analysis to make sound business decisions for an assigned region Assists the Vice President of VIP with the creation, implementation and adoption of all new department initiatives and policies, including, but not limited to - sales performance incentive programs for the entire regional team as well as individual employees within an assigned region Maintains constant and open communication with the Risk and Trading team, Responsible Gaming, Payment, and AML teams to make informed decisions as needed based on business About You At least 5+ years of gaming experience either online or with a brick-and-mortar casino At least 3+ years of management experience, with a proven track record of successfully managing a sales team and driving revenue At least 2+ years of experience with an online gaming operation Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette Proficient in data management tools Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions Ability to develop, review, and comprehend player tracking screens, reports, and all other necessary information and documentation Ability to communicate effectively with external contacts and all levels of The ability to travel and attend both on and off property events throughout the United States and Canada Oversee and supervise high level events designed for our top customers and oversee team members at said events Must be able to qualify for licenses and permits required by federal, state and local regulations MUST HAVE: Passion for sports, casino and/or sports & casino betting #LI-REMOTE Salary Range$118,000-$130,000 USD Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.
    $118k-130k yearly Auto-Apply 17d ago
  • Valet Attendant

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Joliet, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK. - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Tickets all incoming vehicles; surveys guest vehicles, indicating any damage on parking ticket. - Parks all incoming vehicles in a safe, responsible manner. - Returns keys to the Valet booth. - Places keys on keyboard - Picks up keys at the booth window or retrieves keys from keyboard. - Retrieves ticket from departing guest and notifies the Valet retrievers for pickup. - Retrieves all exiting vehicles in a safe, responsible manner. - Assists co-workers in clean up of areas assigned to Valet. - Hangs and retrieves coats in Coat Check. - Responds to guest inquiries, provides assistance, or directs to another area for information. - Accepts cash for Valet parking and makes change for guests as needed. - Maintains a log of the number of cars parked and retrieved. - Exercises good judgment to notify the shuttle bus of pick-up or drop-off. - Promotes superior guest service. - Performs other related duties as assigned. BRING US YOUR BEST. - High School Diploma or equivalent is required. - 6 months of Valet experience is preferred. - Must have a valid illinois Driver's License and be able to operate manual and automatic transmission automobiles. - Must understand and speak the English language. - This position is required to drive guest vehicles and adhere to the company MVR policy. - Must be 18 years of age or over. PHYSiCAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance, peripheral vision, depth perception, and ability to adjust focus. if eye glasses or contacts are prescribed they must be worn while working as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Required to run and work in inclement weather. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $8.93 per hour. plus tips
    $8.9 hourly Auto-Apply 60d+ ago
  • Collector - Chicagoland Region

    Penn Entertainment 4.2company rating

    Penn Entertainment job in Chicago, IL

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Prairie State Gaming is one of the largest, most respected video gaming terminal operators in Illinois. Our operations include more than 2,000 gaming terminals across a network of more than 400 bar and retail gaming establishments in the state. Prairie State Gaming is the only Illinois video gaming terminal operator with the financial strength to quickly roll out your games, to back them with the best-in-class support, and the experience to operate in a highly regulated environment. ESSENTIAL RESPONSIBILITIES - Current Illinois Terminal Handler or Technician license or must be able to become licensed by the Illinois Gaming Board within 90 days of start date - Collect money from slot machines and fill machines - Repair slot machines BRING US YOUR BEST. QUALIFICATION REQUIREMENTS - Must be 21 years of age - High School Diploma, GED or equivalent - Must have basic computer skills - Must have strong communication skills - Must have ability to work efficiently in a team-oriented environment - Must submit to an independent background check including but not limited to criminal, driving and financial history - Experience with money handling and accountability documentation - Strong technical repair experience (coin-op amusement and video gaming terminal repair experience a huge plus) - Computer, smart phone, Excel/Word, and internet skills are required - Strong basic math skills are needed - Must be organized and capable of filling out necessary paperwork clearly, completely, and able to meet deadlines - Ability lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $22 to $23 per hour
    $22-23 hourly Auto-Apply 49d ago

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