Penn National Gaming jobs - 44 jobs

To provide an efficient service and maintain the required hygiene standards as laid down by the standards manual. Ensure clean, efficient, and economical food service. ESSENTIAL DUTIES & RESPONSIBILITIES: Clean, sanitize, and store kitchen equipment, glassware and utensils according to proper industry standards within specified time lines. Will be held accountable to have a working knowledge of necessary cleaning equipment and to alert their manager or Chef on duty of any equipment failures or needed maintenance immediately. Will be expected to perform their duties in various working environments such as deep freezers and steam cleaning equipment. Will use equipment that uses water, steam, and heat for safe maintaining of food contact surfaces. Must have a basic knowledge of cleaning compounds and will be expected to perform the assorted cleaning and sanitation needs of all appropriate culinary areas. Document completion utilizing both opening and closing checklists Understand and execute Family Style Service at all times with guest and team members. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must be able to read and write. Must be physically able to repeatedly lift, bend, reach, stoop, climb, and carry items for extended amounts of time with or without reasonable accommodation. Must be able to continuously lift and move items up to 50 pounds. Must be able to endure heat and moist conditions with reasonable accommodation. Must be able to work flexible hours and shifts. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 18. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

Reporting to the VP of Ecommerce & Digital Products, the Director, Digital Product Management drives the ideation, development, and support of digital capabilities and experiences through the Caesars.com and Caesars Rewards digital loyalty platform which encompass websites, apps, bots, voice, and emerging digital channels focusing on hospitality experiences. The Caesars Entertainment Ecommerce and Digital Product team delivers exciting digital customer experiences across a wide set of product modalities that fuel the imaginations and eliminates friction for our guests at home, at our resorts, or on the go. Our iconic global brands include Caesars Palace, Eldorado, Flamingo, Horseshoe, The LINQ, Harrah's, Tropicana, Planet Hollywood, Paris, Nobu Hotel, and many more. The Director, Digital Product Management will lead team members to realize and execute the vision for the on-property guest experience for Headless eCommerce Sites, eCommerce App capabilities, Search & Generative AI Engine Optimization, along with Content Management Systems and their Services. This role is responsible for coaching and leading teams of product managers / owners and their teams who are breaking down and translating guest experiences and their digital product enablers into various artifacts including user journeys, story maps, wireframe/prototype designs, user stories and technical specifications to propel the product forward from concept through development. In addition, this leader will be accountable for their team's successful launch of digital product capabilities and measurement, as well as continuous optimization through the life of the capability. The ideal candidate will have a proven track record and deep understanding of eCommerce, digital product management principles, and user experience design with respect to responsive web, mobile, native application, and web engineering, as well as the ability to provide guidance and leadership towards the development of guest-facing experiences. The Director will be responsible for fostering consistent application development with digital product design principles, patterns, and shared code libraries to ensure efficient and scalable product development. The candidate must be able to clearly collaborate with and “bring along” multiple departments, product teams, and vendor/ partners simultaneously, and excel in a fast-paced environment. They will identify, nurture, and leverage threads across disparate departments and partners. The role will provide direct leadership over the agile product teams who bring our products to market, leading multiple scrum teams each consisting of 5-10 employees, contractors, and vendors as digital products and initiatives are proposed, designed, developed and launched. The candidate must have the leadership acumen and drive to direct teams that ideate and deliver high-quality digital products for our customers, by cultivating a culture of data-driven and end-user focused product design, engineering, delivery and innovation. Essential Duties and Responsibilities: Product Strategy: Provides leadership within a set of digital product capabilities, across our brands and all touch points, including concept, roadmap, design, front-end development, launch and ongoing optimization. Partner and collaborate closely with stakeholders from the various properties/brands and across Caesars Entertainment to understand how to adapt and continually improve the strategy of our digital products based on the objectives of each point of the guest journey. Product Definition: Coaches matrixed teams across multiple departments in the realization of the vision / concept of a digital product or set of capabilities by connecting multiple customer / employee touch points (research, feedback, etc.), and business drivers, with a guest-first focus. Provide leadership to ensure that the product specifications that are created enable a desirable, feasible and viable product for the relevant end-user. In addition, the Director must ensure their product teams deeply understand guest empathy and convey that to the wider team /company via storytelling to define the “what” and “why” a feature must be built. Product Readiness: Coaches the product managers / owners to groom a feature backlog and drive a product feature/user story to the agreed definition of “ready” via story mapping, quality writing of user stories along with their acceptance criteria, and through the approval of high-fidelity designs or prototypes to keep the scrum team loaded with a groomed backlog of work to properly enter a sprint to deliver the highest value. Product Delivery: The Product Director is ultimately accountable for the execution of digital features that are conceived and developed and is responsible for the on-time and on-quality delivery of a specific set of product capabilities through careful prioritization and team review. Product Communication: Provides frequent communication to the department leadership on development progress, elevating any issues that could impact the budget, timeline, or strategic vision. The Director, Product Management must foster a highly collaborative group, where cross-discipline communication is paramount to the successful delivery of the product with the ethos that “bad news must travel faster than good.” Product Delivery Standards: Partnering with the VP of eCommerce, creates the eCommerce digital principles, standards and practices (through product definition, product design and product engineering) and is responsible for ensuring that all teams within her/his product management scope apply those practices to their various work and continually aid in the active validation and evolution of those practices. Product Quality: Oversees their product managers/owners defect backlog to ensure that priorities adhere to the strategic direction of the product, while pushing the product to zero defects. Ensures the quality execution of creative assets developed in support of a feature, such as the visual design, content strategy and copywriting through the coordination with external department directors. Ultimately responsible for the delivery of a defect-free product to the customer. Product Roadmap: Leads the Product Management team in creation, updates, and communication of the overall product roadmap containing her/his product feature sets - and collaborates with other product leadership to develop the overall product roadmap for all products. Works in close collaboration with the VP of eCommerce to develop the annual operating plan for a digital product or set of digital product capabilities, including advocating for the appropriate level of funding necessary to meet the rapid adoption of digital products by customers and employees. Financial Responsibilities: The Director, Product Management has the responsibility to manage and control resources and development costs and build product capabilities that will exceed revenue targets which determine the financial success of the product. Qualifications: Minimum of 12 years in an eCommerce, digital product, design or engineering role, at least 4 years in a Product Leadership role Bachelor's degree required, with a MS/MBA or other relevant advanced degree preferred Significant experience in leading teams/organizations in bringing high quality digital products to market Experience with Headless content management systems, content strategy, and analytics Experience with Figma, Builder.io, Workato, and Akeneo a Plus Demonstrable portfolio of eCommerce products in market Experience with JIRA/Confluence or similar Agile collaboration tools Strong knowledge of the online travel, gaming, retail industry, and travel/tourism in general is a plus CSPO Certification, Safe Certification a Plus Knowledge and Skills: The ideal candidate will possess a combination of communication and product skills at the enterprise level. This role requires that the candidate have a proven track record of leading scrum teams through ideation, design and delivery of complex consumer facing products. Product Depth: Deep knowledge and extensive experience in leading teams in the development of Web and mobile solutions, with a deep understanding of how to get consumer-centric solutions to market with a high degree of success. Experience leading product, design and engineering teams through a product development lifecycle that leverages agile principles yet recognizes constraints in an environment that has antiquated legacy systems and a mix of new technologies. Ability to effectively traverse across a multi-faceted delivery system, that spans product definition, design and engineering across front-end user interfaces, middleware or micro-services and back-end systems. Exceptional verbal and written communication skills, including the ability to communicate effectively and sell ideas and concepts into digital and business leaders. A distinct point of view on user experience design and the ability to employ design thinking methods to solve problems and apply the right solution for a given problem. Result Driven: Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships, and the capability to interact with all levels of the organization. Ability to grasp the complexities of the business, customer, and employee and effectively translate that into a product that drives measurable results. Ability to think strategically and drive ideas into action. A positive outlook and willingness to act as a servant-leader and model for high-performing teams.

Short Description for Internal Candidates The Executive Host's foremost role is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. As a member of this team, you will be the first line of contact with a property's very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone. Description for Internal Candidates REQUIREMENTS Responsible for generating gaming revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs. Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques. Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team. Significant amount of time customer facing; participating in special events and social functions. Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements. Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery. Establishes, coordinates, and leads both on and off-property VIP events. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Responds to and consistently meets the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Keeps track of existing products/services and/or progress on new initiatives. Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. All other duties as assigned. QUALIFICATIONS: Must be at least 21 years old or older Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Hotel Services, or other Sales experience is a plus) Salesforce knowledge preferred but not required Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving and analytical skills required Must have excellent customer service skills Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences Excellent networking abilities Avid member of the local community, including commercial and industry awareness Confidentiality is a must. Must present a well-groomed professional appearance Must be able to listen and respond to visual and aural cues Must have excellent oral and written communication skills Must be able to stand/walk/sit for extended period of time. May be exposed to working in a noisy, smoke/secondary smoke environment.

ESSENTIAL DUTIES & RESPONSIBILITIES: Guest relations as it involves interacting with guests during deployment of special events and promotions. Deployment and coordination of property contests including ordering, selection of materials, setup, décor and selection of prize-winners. Management and maintenance promotional materials such as décor, promotional merchandising and other promotional tools. Working as event staff to setup events, administer contesting, issue prizing and ensure proper procedures or rules are followed. Coordination of property activation events with player's club personnel and or any promotional agencies. Uploading and managing photo galleries for contest winners, and communicating relevant information to the company's digital agency for social media. Special projects as assigned by the lead for marketing operations. Assist with and participate in activities related to audio, visual and digital media. Coordinate, maintain and assist with group sales. Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time. Other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must have a flexible schedule and be willing to work any hours required for events or other company needs. Must be an outgoing individual who is able to interact with all types of people. Must be able to stand/walk/ sit for extended periods and lift at least 50 lbs. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent required, college degree preferred. Must be knowledgeable about Microsoft Office. Customer Service experience. 1-3 years promotions experience preferred, but not required.

ESSENTIAL DUTIES & RESPONSIBILITIES: Greeting and thanking customers as they enter and exit the gaming facility Must be able to work around animals. Makes sure customers are of age by checking ID Very Guest Service oriented. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must have excellent communication skills, be polite, and present a neat appearance. Must be able to read and write to ensure report completion. Must be able to work rotational shifts. Security experience helpful but not necessary Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

ESSENTIAL DUTIES & RESPONSIBILITIES: Will work closely with upper management and co-managers to insure all new products, training methods, policies and procedures are included in current and future training programs. Will be involved in the development of new handbooks and training manuals. Will have knowledge of dining room fundamentals. Basic knowledge of food, liquor, beer and wine as associated with casual dining establishment. Will have the ability to communicate verbally and through written documents to staff, co-managers and upper management. Responsible for handling guests in all situations maintaining a professional, courteous and friendly demeanor at all times. Understand and execute Family Style Service at all times with Guest and Team Members. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must be energetic, highly self-motivated and independent. Must possess proven leadership qualities. Must have the ability to recognize operational needs and analyze and facilitate the changes required in a fast paced, high volume environment. Must be able to stand and/or work on feet for extended period of time and must be able to repeatedly lift up to twenty pounds. Two+ years of prior hands-on experience in a dining room or food service atmosphere is a necessity. Must have basic computer skills including MS Word and MS Excel knowledge. Required to attend all company and departmental meetings and training programs as directed by upper- management. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent. Some college preferred.

Performs a wide variety of VIP Service functions relative to our Northern California Bus Program, ensuring a fun-filled, entertaining and exciting environment for our guests where the flawless delivery and execution of exemplary service is paramount. Provides complimentaries based on approved guidelines, and superior guest service KEY JOB FUNCTIONS: Assists with planning and hosting the bus trips for guests attending property events, functions and promotions. Answers phones in the office. Makes hotel, restaurant, show, and cruise reservations in a “Fast and Flawless” manner for our VIP guests, as well as certain direct marketing segments. Makes all trip manifests. Makes all tip seating charts. Packs all VIP Bus trips. Redeems VIP Bus trips. Cleans up VIP Bus trips. Telemarketing our VIP Bus program to build the trips up. Upon arrival at property ensures reservations, trips and comps are in order; hands guests off to property host for ensuring continued excellent guest experience for remainder of event/visit. Supports all N. Nevada promotional events by ensuring added attendance and participation through the bus program services. Utilizes all on-line computer systems for: making reservations, adding guests to event attendance lists, combining the limits lists for each trip for group history reports. Uses computer tracking and information for regular reports and analyses of theoretical win-loss revenue, and for productivity and guest participation levels. Provides information to Senior Coordinators and Manager. Communicates guest information to the receiving Hosts and property management to maintain consistency and alleviate potential problems. Maintains security and confidentiality of files, records, and lists. Maintains exceptionally high standard of courtesy, professionalism and discretion in communication to or about preferred players, their arrangements, and finances. Provides superior guest service using FOCUS skills, Spotlight behaviors and personalized service. EDUCATION and/or EXPERIENCE: High School Diploma or equivalent College preferred or comparable experience in Marketing, Casino Marketing, and/or resort sales/guest service At least 6 months of Hotel or Gaming Events/Promotions experience preferred QUALIFICATIONS: Literacy and fluency in English Excellent communication skills Ability to deal effectively with guests in a variety of situations Computer literacy for reporting and analyses Ability to maintain a professional demeanor in stressful situations Ability to handle difficult guests/situations with tact and diplomacy Superior guest service skills Flexibility with scheduling Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: Must be able to sit or stand for long periods of time (4 hours). Visual and auditory range must include immediate environment. Must have the manual dexterity to operate a computer and other necessary office equipment. Must have the ability to push, pull, reach, bend, twist, stoop, and kneel Must have mobility to navigate between the two properties Ability to grasp, finger dexterity, use repetitive hand motion Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY The Promotions Coordinator will assist the Digital Sportsbook promotions team in developing and executing promotions to support the growth and retention of digital sportsbook bettors. HOW YOU WILL CREATE THE EXTRAORDINARY Assist the Digital Sportsbook promotions team in developing and executing promotions to support the growth and retention of digital sportsbook bettors. Support the creation of promotions briefings and keep internal logs up to date to keep external stakeholders aware of active & historical offers. Collaborate with Product teams to fine-tune features and streamline automation to scale. Assist in the weekly and monthly financial & KPI reporting for promotions as directed by Promotions Manager. Coordinate with Customer Service to monitor inquiries related to digital sportsbook promotions. Develop and maintain comprehensive sports and promotional calendars. Track promotional and product offerings for key competitors. Utilize Excel and organizational skills to upload bonuses to ensure quick delivery for customers. WHAT YOU WILL NEED 2+ years of online experience essential; ideally gained with an online Sportsbook operator. Ability to work weekends, evenings, and holidays. Strong knowledge of sports, players, teams, and statistics. Passion for sports betting with an understanding of the industry. Superb communication, organizational, operational, teamwork and interpersonal skills. Strong numerical and analytical skills, with the ability to use a range of data insights & sources to tell a compelling story. Proven at delivering projects against deadlines. Basic understanding of statistics, particularly probability and odds. Ability to understand league and gaming regulations. MS Office Jira and Confluence Power BI Ability to obtain gaming license(s) in required jurisdictions ADDITIONAL REQUIREMENTS: Ambition: Proactively seeks opportunities to learn & grow. Initiative: Acts and thinks beyond tasks to accomplish goals. Team Focused: Ensures understanding, cooperation, and consistency within and between departments. Encourages collaboration and proactively builds rapport with others. Is easy to approach and talk to. Self-Awareness: Genuine understanding of personal strengths and weaknesses. Environmental Radar: Understands how to get things done and when to involve others in decisions. Business Intelligence: Understands how our organization works. Demonstrates an understanding of the key business metrics in his/her world. Problem finding: Routinely looks to improve services, processes, and strategies. Creativity: Takes advantage of difficult or unusual situations to develop unique approaches and useful. Professionalism: Maintains composure amid challenges; develops, applies, and adheres to standard operating procedures. Functional Knowledge/Skills: Has the knowledge and skills to do the job at a high level of accomplishment. Effectiveness: Effectively manages work and resources to meet timelines and goals amid competing priorities. Consistently demonstrates organization and time management skills. Communication: Prepares clear, concise, and well-organized written and verbal communications. Demonstrates active listening. Provides timely and consistent follow-up. WORK ENVIRONMENT Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to team member and guest problems, in a timely manner. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Respond to visual and aural cues. Must be able to work independently. COMPENSATION AND BENEFITS: The compensation for this position is $20.00 an hour USD, which is dependent on several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role includes paid Personal Time Off and paid company holidays. TOGETHER WE WIN We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

ESSENTIAL DUTIES & RESPONSIBILITIES: * Must ensure that all food on food line is restocked, maintained at required temperatures and is distributed according to set portion controls at all times. * Responsible for the cleanliness of the food line and ensures that all areas are kept up to corporate standards for public space viewing. * Responsible for making sure plates are ready before sending out to tables, including but not limited to; ensuring sides and sauces are added, wiping down plates, and ensuring they make it to the proper location. * All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Maintain a professional and friendly demeanor when responsibilities involve customer relations. Must also be capable of interaction with all levels of management and present a professional manner at all times. Must be physically able to lift up to 30lbs, bend, stoop, climb, and reach with or without reasonable accommodation. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 18. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation.

ESSENTIAL JOB FUNCTIONS The primary responsibility of this position is to perform complex system design and functional design work. Individual may also be responsible for leading project teams and provide Caesars with innovative business solutions that fit system constraints, meet user needs and match the company's strategic outlook. Perform application analysis and design, development, integration, and enhancement activities, as well as implementation and related maintenance and documentation. This is a hybrid position working out of one of our Corporate office in Las Vegas, Reno, or Atlantic City. Responsibilities include, but may not be limited to the following: Formulate systems scope and objectives, by devising and modifying programs and procedures to solve programmatic problems using information systems. Competent to design, code, and test the most complex systems analysis projects. Prepare detailed specifications from which Associate Programmers and/or Programmer Analysts use to write, design, code, test, debug, and maintain programs. Direct the Associate Programmers and/or Programmer Analyst on specific projects. Demonstrate problem solving and project management skills by defining and presenting programmatic system solutions for identified programming issues. Document activities from design to completion to assist future analysts in understanding work solutions. Participate in testing of projects within confines of current systems. May assume project management responsibility over simple projects. Take complex technical ideas and bring them to a high-level to encourage understanding at all levels. Deliver a complete solution to ensure thorough understanding of the system (documentation, procedures, training, escalation, error process, etc.). Plan and manage a small team. Recognize a request as being within or out of scope and communicate to all involved. Proactively escalates to the next level of management and provides recommendation from available options. Engage others with related code/products/etc. to work together to understand root cause, ripple effects, and an integrated solution. Provide input into capacity plans; able to assist with load tests. Write efficient, reusable, and stable code for complex application logic. Perform code review for others, in increasing levels of complexity. Plan, schedule tasks, and communicate with customers/co-workers to deliver satisfactory outcomes. Use project teams and task forces effectively; delegate and hold people accountable to expected outcomes. KNOWLEDGE AND EXPERIENCE 3 - 5 years programming experience preferred, with an additional 3 - 5 years' work experience in analysis, proven programming and problem-solving skills acquired through college courses, technical training and/or previous work experience. Basic knowledge of systems design theory and project management required. Requires functional skills in two major areas or technical functions or has developed an exceptional expertise in one area or technical function. RPG, RPGLE, modular programming concepts including RPGLE procedures, CL/CLLE and SQL required. Knowledge of other languages is a plus. Requires in-depth knowledge of database uses and design. Requires IBM iSeries experience and basic OS knowledge. Requires working knowledge of office tools - spreadsheets, word processing and presentations. Requires a basic knowledge and understanding of project management techniques; Agile, Waterfall Experience in hardware installation and diagnostics preferred, usually acquired through previous business systems experience. Casino industry experience and Casino System knowledge preferred. Basic pSeries/AIX/UNIX, WebSphere Application Server 9 and/or Windows Server from an application management perspective experience is a plus. Requires some guidance on most complex systems analysis. EDUCATION Bachelor's degree or equivalent education in Computer Sciences, Management Sciences, Hotel/Casino Management, Accounting, or Engineering field preferred. The salary range for this position is $90,000 - $115,000 USD, which is dependent on several factors, including relevant experience, geography, business needs, and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Personal Time Off and paid company holidays.

ESSENTIAL DUTIES & RESPONSIBILITIES •Performs preventive maintenance tasks. •Completes and maintains preventive maintenance reports. •Assists maintenance technicians in completion of tasks and to learned techniques methods and procedures. •Other duties may be assigned. KNOWLEDGE, SKILLS & ABILITIES •High school diploma or GED equivalent preferred. •One year minimum experience preferred in the following areas: plumbing, sweat copper, installation and repair of plumbing fixtures, electrical components, and blue print reading. •Ability to obtain and maintain a valid state gaming license. PHYSICAL DEMANDS & WORK ENVIRONMENTS •Frequent standing, walking, use hands to handle, or feel; and reach with hands and arms. •Able to sit; climb or balance; and stoop, kneel, crouch, or crawl. •Able to lift and/or move up to 50 pounds. •The team member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high places, fumes or airborne particles, outside weather conditions, variable indoor temperatures, smoke, lighting and noise levels. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

Come collaborate with us for the most iconic gaming resorts in Las Vegas and around the world! Experienced by millions of guests each year, the Caesars Marketing and Entertainment Products team crafts customer experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace, The Flamingo, The Row, Horseshoe, Harrah's, Paris, Nobu Hotel, and more. Based in Las Vegas or Remote. Within the Caesars Digital Team Member Products team, customer experience is at the forefront of everything we do. To help us build functional systems that improve the customer experience, we're looking for a Lead AWS Connect Engineer who can: 1) be responsible for maintaining current infrastructure 2) create new AWS infrastructure & stability 3) Partner and coach development teams and vendors to help set standards to ensure all teams can engineer scalable, reliable, and resilient applications 4) Act as an AWS Connect and Bedrock Technical SME . Essential Duties and Responsibilities: Act as Company Technical SME on AWS Connect & AWS Bedrock. Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement Develop PoCs, prototypes, demonstrations and assets Provide leadership on efforts to research and resolve technical problems. Manage, Coach, and lead a team of engineers and developers responsible for writing, debugging, and deploying code and APIs for websites to help carry out the direction provided by a business partner Responsible for defining architecture standards, frameworks, and guidelines to architect solutions for our Salesforce products across multiple teams. Understand Caesars overall IT Architecture and other major IT projects underway. Create a scalable, efficient, and secure data infrastructure that supports seamless integration, data quality, and compliance. Tibco Programming or similar tool experience preferred, but not required. Write efficient, reusable, and stable code for complex application logic. Perform complex code reviews. Directly participate in the governance process for reviewing specific solutions to assure they are properly leveraging published frameworks and standards. Collaborate with various teams and vendors to ensure appropriate configurations for application architecture (networking/firewall/security/etc). Develop strategies and measure results to ensure the satisfaction of customers, project/ESP owners and co-workers. Offer guidance in infrastructure movement techniques, including bulk application transfers into the cloud. Be a community Leader in the wider Caesars engineering community (i.e., Lodging Management Systems, IT Ops, Cyber Security, etc.) in product development and support of production systems. Respond to system outages and participate in root cause analysis which may include having to work off hours when necessary. Submit Change/Incident Management Tickets, coordinate & obtain approvals. Demonstrate problem solving skills by defining and presenting programmatic system solutions for identified programming issues. Develop automated tests to cover internal system acceptance testing, ensuring delivery of well-tested system enhancements, and further ensuring systems meet business requirements. Create and maintain solution documentation (architecture diagrams, operating procedures, etc). Support and improve efficiency and effectiveness of tools (CI/CD pipeline, automated testing, automation, and release). Continuous delivery of features and capabilities in concert with the team and stakeholders. Actively engages to define, prioritize, and collaborate on the various needs of our customers. Communicates with other Caesars IT teams to ensure alignment and collaboration. Responsible for the design and delivery of defect-free products to our customer. Recognize a request as being within or out of scope and communicate to all involved. Engage others with related code/products/etc to work together to understand root cause, ripple effects, and an integrated solution. Provide input into capacity plans; able to assist with load tests. AWS Connect configuration changes All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules. Monitor AWS Usage to ensure we are within our budgeted spend targets

ESSENTIAL DUTIES & RESPONSIBILITIES: Responsible for clearing off tables, resetting tables, stocking dinnerware, replenishing soda bag in a box and polishing silverware. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must be polite, interact well with guest and maintain a professional appearance. Must be committed to 100% customer service! Must also be able to stand for prolonged periods of time, lift up to 25 lbs. and be able to work rotational shifts. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 18. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

ESSENTIAL DUTIES & RESPONSIBILITIES: Accountable for and safeguards cage/club assets. Controls unissued outlet banks and issues outlet banks to bank custodians. Completes required cage/club forms, paperwork and reports as needed or required. Receives in outlet banks and receipt bags from custodians and verifies cash proceeds. Exchanges currency, chips and miscellaneous cash items with both the casino cage and other casino departments or currency. Receives in slot and table drops from the count team and verifies entire drop for accuracy. Compiles required data for ticket redemption kiosks. Monitors all ticket redemption kiosks. Reconciles ticket redemption kiosk tickets, cash and coin. Replenishes cash and coin in ticket redemption kiosks. Completes full settlements on ticket redemption kiosks on a weekly and end of month basis. Handle fills and credits transactions with other casino departments. Enroll new players after confirming guest does not have a current account. Check identification before all transactions including but not limited to opening a new account, changing a pin number, disclosing any information about the account to the guest. Safeguard the confidential nature of all departmental and company records. Greet guests by name after guest offers players club card and/or identification when approaching the club. Understand and communicate club rules, promotion rules, promotion details and on property issues to guests. Assist in executing promotions, special events, kiosk events, slot tournaments as needed. Handle club promotional give-a-ways. Responsible for counting & balancing cash drawer & making nightly deposit. Sells event & lottery tickets. Assist in greeting busses. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred: Minimum of six months casino cage or banking experience. Excellent communication skills both written and oral. Ability to write routine correspondence and to speak effectively to the public, employees and customers. Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form. Excellent customer service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others move through all areas of the casino; speak; hear; use hands to finger, handle or feel; reach with hands and arms. The employee may occasionally be required to sit. Occasionally climb heights and reach above shoulder level; continuously bend/stoop, squat, balance, kneel, lift and push/pull. Specific vision abilities required by this position include close and distance vision; color and depth perception; peripheral vision and ability to adjust focus. The employee must continuously lift and/or move up to twenty-five (25) pounds and lift and/or move up to fifty (50) pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

The Lead Cloud Solutions Architect will help lead our department to realize and execute the vision for the on-property guest experience for Headless eCommerce Sites, eCommerce App capabilities, Search & Generative AI Engine Optimization, along with Content Management Systems and their Services. This role is responsible for defining our Cloud Architecture strategy, which connects millions of customers to our entertainment, dining, shopping, and hospitality experiences The ideal candidate will have a proven track record designing cloud-based systems that power websites, mobile apps, loyalty programs, and in-venue technology that creates personalized experiences across restaurants, shows, retail, and hotel stays. The candidate must be able to clearly collaborate with and “bring along” multiple departments, product teams, and vendor/ partners simultaneously, and excel in a fast-paced environment. They will identify, nurture, and leverage threads across disparate departments and partners. The role will own the platform team's backlog and roadmap as a technical product owner; ensure cloud solutions support rapid deployment of digital products; drive FinOps practices and cloud cost optimization across multiple initiatives; collaborate closely with Network Operations and Cyber Security teams to ensure cloud architectures are meeting enterprise security standards and network performance requirements; partner with procurement and legal teams to negotiation enterprise technology contracts and service level agreements. Essential Duties and Responsibilities: Cloud Platform Strategy: Provides architectural leadership in shaping the Program's cloud strategy, ensuring scalability, security, and cost optimization across all brands and business units. Partners with stakeholders to define and evolve cloud and hybrid-cloud adoption strategies, with an emphasis on Infrastructure as Code, containerization, and modern DevOps practices. Continuously evaluates emerging technologies and industry trends to drive a forward-looking strategy that accelerates digital transformation and business agility. Cloud Platform Definition: Translates business objectives into actionable cloud architecture blueprints, technical roadmaps and backlogs. Defines standards for Infrastructure as Code (Terraform, CloudFormation), CI/CD pipelines, and container orchestration platforms (Docker, Kubernetes). Guides cross-functional teams in establishing the architectural principles, security baselines, and reference implementations that enable consistent, reliable, and scalable cloud solutions. Ensures that definitions align with enterprise transformation goals, regulatory compliance, and operational excellence. Cloud Platform Readiness: Ensures organizational readiness for cloud adoption and modernization initiatives by assessing current capabilities, identifying gaps, and driving enablement programs. Coaches engineering, DevOps, and product teams in adopting cloud-native practices, including automated testing, observability, and continuous delivery. Establishes standards for deployment readiness, infrastructure provisioning, and operational handoff so that cloud solutions are production-ready, resilient, and aligned with business outcomes. Cloud Platform Delivery: Leads the execution of cloud transformation and migration initiatives, ensuring delivery is on time, within budget, and aligned with enterprise objectives. Partners with engineering to oversee the design, deployment, and optimization of cloud environments using modern toolchains. Applies Agile, Lean, XP and SAFe patterns to accelerate delivery cycles, while maintaining architectural integrity and compliance standards. Cloud Platform Communication: Provides clear and frequent communication to executive stakeholders and delivery teams on the strategy of cloud initiatives, risks, and mitigation strategies. Promotes transparency across technical and business teams by articulating architectural decisions, trade-offs, and long-term impacts. Fosters a collaborative environment that encourages open communication, rapid issue escalation, and shared accountability for success. Cloud Platform Standards: Defines, maintains, and governs Program-wide standards for Infrastructure as Code, CI/CD pipelines, container orchestration, and observability practices, with embedded security controls. Partners with technology leaders to establish architectural guardrails, reusable patterns, and best practices that ensure consistency and reliability across all cloud deployments. Incorporates secure-by-design principles. Continuously evolves standards to incorporate lessons learned, industry benchmarks, and advancements in cloud-native and security technologies. Cloud Platform Quality: Drives the quality and security of cloud implementations through rigorous design reviews, automated testing frameworks, and proactive monitoring. Ensures that platforms adhere to performance, reliability, and security requirements, including vulnerability management, secure configuration baselines and threat detection. Leveraging observability tools such as Dynatrace to identify and address issues before they impact the business, including potential security risks. Promotes a culture of “continuous improvement” by embedding quality into every stage of the delivery lifecycle, from infrastructure provisioning to production operations. Cloud Platform Roadmap: Leads the creation and continuous refinement of the Program's cloud platform roadmap and backlogs, aligning technical investments with business priorities. Defines short- and long-term milestones for cloud migration, modernization, and optimization efforts. Collaborates with senior leadership to secure funding, allocate resources, and sequence initiatives that deliver measurable value. Ensures the roadmap reflects both immediate tactical needs and the long-term vision for a modern, Agile, and resilient cloud ecosystem. Financial Responsibilities: The Lead Cloud Solutions Architect has the responsibility to manage and control resources and costs associated with the cloud platform technology that powers all Caesars Digital Hospitality Experiences. Qualifications: Years of Experience Minimum of 12 years in related technical roles Minimum of 4 years leading cloud/digital transformation initiatives or large-scale cloud migration projects 5+ years of proficiency in Infrastructure as Code (Terraform, CloudFormation), CI/CD pipelines, containerisation (Docker, Kubernetes), monitoring and observability tools, and modern DevOps toolchains Education Bachelor's degree required, with a MS/MBA or other relevant advanced degree preferred Relevant cloud certifications (AWS Solutions Architect Professional) are highly desirable Industry Significant experience in leading teams/organizations in bringing high quality digital products to market Technical Deep proficiency in AWS or hybrid cloud architectures; think designing, building, and securing production applications that handle millions of website visits and mobile app sessions without a hiccup Strong background in real-time data processing, event-driven architectures, and microservices that can handle major promotional campaign traffic spikes Knowledge of e-commerce security standards, PCI DSS for payment processing, and customer data protection requirements Understanding of network architecture, security frameworks, and how cloud solutions integrate with existing enterprise infrastructure Experience with FinOps practices and cloud cost management to optimise spending whilst maintaining performance Experience with monitoring, observability, and incident response for customer-facing digital platforms and e-commerce systems Business and Product Skills Natural curiosity about how technology can drive customer satisfaction, digital engagement, and revenue growth across online and offline channels Experience translating complex technical concepts into business value propositions for marketing, operations, and executive leadership Strong stakeholder management skills across diverse business units (Digital Marketing, Hotel Operations, F&B, Entertainment, Retail, IT Security, Network Operations) Collaborative mindset with ability to work effectively across product, marketing, operations, security, and technology teams Understanding of hospitality and entertainment industry dynamics and customer experience expectations

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY We are seeking a dynamic and results-driven Key Account Director to join our team at Caesars Entertainment. In this role, you will be responsible for managing an assigned territory or roster of accounts to drive market share and contract revenue, ensuring quarterly and annual goals are met or exceeded. This position requires a strategic thinker with exceptional relationship-building skills, a keen eye for detail, and the ability to thrive in a fast-paced, competitive environment. You will play a critical role in securing new business, maintaining data integrity, and collaborating across multiple departments to deliver exceptional client experiences. HOW YOU WILL CREATE THE EXTRAORDINARY Manage an assigned territory or roster of accounts to drive market share and contract revenue, meeting or exceeding quarterly and annual revenue goals. Respond professionally and promptly to RFPs in their entirety to secure business for Caesars Entertainment. Attend high-value site inspections on-site to support closing contracted business for your team. Thoroughly qualify leads and complete a business review form outlining rates, dates, space, and revenue metrics for each booking; submit through the business review process for approval. Effectively contract business with appropriate terms and conditions to minimize financial and legal risk; utilize internal audit functions for accurate and timely contracting. Document all sales activities in Salesforce, including account, contact, and booking data, as well as sales calls, entertainment, and client conversations, ensuring data integrity and avoiding duplication. Utilize business journals, media sources, reader boards, and past booking data to uncover new and prospective business opportunities. Attend and actively engage in industry associations and organizations to develop new customers and expand your professional network. Participate in client site inspections, customer events, team calls, and meetings as required. Manage expenses using company-issued p-card and adhere to all policies and procedures. Travel as needed to support business objectives. WHAT YOU WILL NEED Proficiency in technology platforms such as Tableau, Amadeus/SalesForce, and CVENT. Strong knowledge of Caesars Entertainment products and competitive assets. Ability to collaborate effectively with internal teams including Legal, Human Resources, Marketing, Audit/Admin, and Convention Services. Excellent communication and negotiation skills to manage customer service issues and proactively present ideas. Strong organizational skills to manage assigned projects, special events, and turnovers. Ability to maintain accurate documentation and uphold standards for data integrity. Financial acumen for expense management and understanding contract terms. ADDITIONAL REQUIREMENTS Active participation in company-assigned mandatory training annually. Engagement in 1:1 sessions, mid-year and annual review processes, and goal-setting activities. Commitment to driving strategy and contributing as a strong team member. Ability to work independently while aligning with company policies and procedures. Flexibility to travel as required. Professional demeanor and ability to represent Caesars Entertainment at industry events and client engagements.

ESSENTIAL DUTIES & RESPONSIBILITIES: Promote and maintain the utmost integrity and the highest caliber customer service to all patrons/employees of Scioto Downs. Troubleshoot and repair any VLT machine and related equipment including all circuit boards without assistance. Responsible for the initial set-up and check-out of new VLT machines, ensures the machines are in proper working condition. Perform floor repair and preventative maintenance of all VLT machines, including cleaning machines and overhauls. Observe all policies and procedures. Maintain the integrity of the VLT machine equipment and secure all company assets and property at all times. Responsible for the security of keys, radios, tools, and gaming related licenses and player tracking cards from check-in to check-out. Responsible for completing all regulatory and company operational logs/forms correctly; i.e., meal books and repair logs, etc. Work with Technical Shift Managers, VLT Shift Managers, Representative and Supervisors to insure VLT machines, change machines, and all related equipment are in proper working order and all customer needs are satisfied. Complete VLT machine repair slips and related repair logs; i.e., CPU, I/O and parts sign out sheets. Performs renovations or changes in the VLT Department area. Tag repairable parts noting appropriate information. Circulate through the assigned area replacing broken or burned out bulbs, rubbing reels, etc. Will advise Technical Manager in developing/teaching advanced electronic repairs. Assist patrons by explaining club membership, application form, the benefits and how the card works at the slot machine. Assist other floor personnel when advanced troubleshooting skills are required. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must possess a advanced knowledge of electronics, and computer systems. Excellent troubleshooting skills for all related slot equipment changes, cage equipment, computer and networks. Ability to communicate clearly and effectively both orally and in writing. Ability to logically and independently plan, organize, and complete work. Ability to set and achieve high standards of performance. Ability to make progress on multiple assignments under time constraints; ability to travel to various locations of the business. Excellent analytical, problem-solving, critical thinking and decision-making skills. Ability to conduct analyses and generate reports to reflect findings. Ability to express ideas or make recommendation concerning job related issues; learn specific job duties and complete detailed work assignments: maintain knowledge of basic concepts and techniques. Ability to perceive quality of work, read material and review documents; review instructions and hear inquiries from guests, clients or staff. Ability to lift and carry heavy objects, approximately 60 pounds. Ability to stand for extended period of time, 4 hours; Ability to sit for extended periods of time, 2 hours; ability to reach for specific objects at short distances in local working area. Ability to use tools and equipment, including a drill press and soldering gun; ability to kneel, bend and stoop. Ability to perceive sizes, shapes, temperatures, textures, etc. Ability to smell odors or aromas; perceive depth and distances, emergency distress signals; inspect or secure proper use of equipment. Ability to withstand high frequency noises or sounds of varying tones and varying degrees of lighting. Minimum of one-year slot repair experience in a gaming environment and or 1,000 hours formal training in electronics or equivalent related work experience. Maintenance and electronic background helpful. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

ESSENTIAL JOB FUNCTIONS: • Provide a high level of customer service to anyone who comes into our sportsbooks • Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board • Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner • Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed • Communicate and promote our menu of sports betting options to customers • Act in a professional manner, representing William Hill with the highest of standards • Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards • Other duties as assigned EDUCATION AND EXPERIENCE: • The ability to sit/stand for extended periods at a time • Must have basic computer knowledge (Email, MS Excel, internet, etc.) • H.S. Diploma, GED, or equivalent preferred • Must be 21 years of age or older • Successfully pass a drug screen, background check, and obtain a gaming license • Must have 1+ years of cash handling experience • High level of customer service • Ability to work a flexible schedule, including so nights, weekends, and holidays is preferred • Present yourself in a professional manner • Strong communication skills, both written and verbal • Ability to do simple math • Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board JOB DESCRIPTION 2 COMPETENCIES : • Passionate about internal/external customer service • Understands the importance of establishing and maintaining positive relationship

ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for serving meals and beverages to patrons in a prompt, correct and courteous fashion in any of the property's food and beverage outlets and banquet areas. Demonstrate sanitary food handling and equipment safety, properly store and label food items, maintain standards of sanitation and food handling based on County, State and Federal regulations. Maintain clean and neat work area. Follow the Steps of service for the venue they are working as outlined in the venue policies and procedures. Availability to work a flexible schedule. Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner at all times. Must follow all cash handling SOP's of the venue they are working. Performs all other duties as assigned by management. Note - this position will not involve any function involving casino gambling by patrons. QUALIFICATIONS High school diploma or GED equivalent preferred. Previous serving experience required. Excellent customer service/communication skills essential. Available to work required schedule, as directed by department management. Must have neat and clean appearance and adhere to the casino policy on dress code and be out-going. Must have the ability to obtain and hold an Occupational License as required by the Indiana Horse Racing Commission. Must be certified in Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. Hold an Indiana ATC {Alcohol & Tobacco Commission) License. Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. REQUIRED PERSONAL COMPETENCIES Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Maintain physical stamina and proper mental attitude, and the ability to deal effectively with guests, and management, employees and outside contacts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting. Must be able to lift up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Horseshoe Indianapolis is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment. ACCESS TO GAMING FLOOR Access to general gaming floor, and may required access to the Employee Service Window {ESW) of the Cage to obtain F&B bank.