Penn National Gaming jobs in Bossier City, LA - 45 jobs
Banquet Attendant (Horseshoe Bossier) On Call
Caesars Entertainment 3.8
Bossier City, LA job
Responsible for delivering and setting up food and beverage service in Banquet areas. Assists in the preparation of food service supplies. Reviews orders for proper presentation and completeness prior to delivery and service.
GENERAL REQUIREMENTS:
Must be 21 years of age.
High school diploma or equivalent required.
Ability to handle a 27-inch oval food server's tray, ranging in weight from 20 to 35 pounds.
Ability to move throughout the hotel/casino and their assigned suite continuously during their shift.
Ability to push and/or pull 40 to 50 pounds on wheels.
Must be able to initiate and engage in conversation in a professional and friendly manner.
Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
Ability to follow directions.
Must be able to read, write, speak and understand English.
Prior food experience preferred.
Must be able to get along with co-workers and work as a team.
Must be able to have a sense of urgency and react to changing business demands.
ESSENTIAL JOB FUNCTIONS:
Ensure that all food items requested and necessary supplies are obtained and delivered in a timely manner.
Provides directions and support for bus persons.
Facilitates the immediate accommodation of guest requests.
Follows all applicable safety precautions applicable to food service areas.
Treats guests with courtesy and respect.
Is always appropriately groomed and wears the uniform provided.
Ensures that all items are presented in accordance with department guidelines.
Serve beverages to guests upon delivery.
Performs side work to include, but not limited to bussing tables, washing dishes, filling sugar bowls, salt/pepper shakers, folding napkins, banquet room setup and general organization of storage areas.
Complete service preparation functions as required.
Maintain a clean work environment.
Be familiar with upcoming events and related hospitality functions, bars and deliveries.
Works at a fast pace in a diverse environment.
Other duties as assigned by supervisor.
Assists with special events as needed.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to lift, bend, stoop, twist, kneel, crouch, push, and pull when necessary.
Must be able to handle more than one function at a time by being well-organized and attentive to details.
Must fully understand standards of position as management may direct.
WORK ENVIRONMENT:
Must be able to tolerate hot temperatures in the kitchen areas.
Must be able to work inside and continuously maneuver in and around throughout the Banquet areas.
Must be able to work in a fast paced environment.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$19k-24k yearly est. Auto-Apply 45d ago
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VIP Representative (Horseshoe Bossier) Full-Time
Caesars Entertainment 3.8
Bossier City, LA job
Welcomes VIP guests and offers a variety of services which include registration and assignments of guest rooms, posting of guest room charges and collection of payments on guest room accounts, assistance in handling reservations, mail and messages, and information by performing the following duties.
GENERAL REQUIREMENTS:
Must have a high school diploma or GED.
Must present a well-groomed appearance.
Ability to perform basic arithmetic including the use of percentages.
Must interact with guests and other team members in a courteous, empathetic, and discreet manner.
Ability to speak effectively before groups of customers or employees of organization.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
ESSENTIAL JOB FUNCTIONS:
Be completely knowledgeable about all Horseshoe programs, promotions, activities, and functions.
Processes reservations and advance registration payments.
Answers patrons' complaints and resolves problems.
Must carry out safety and emergency procedures including, but not limited to, fire, crowd control, inclement weather.
Works with casino staff and reservations to assure maximum hotel occupancies by casino customers.
Must operate and control computer terminal.
Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
Promotes outstanding guest relations.
Greets, registers, and assigns rooms to VIP guests in a courteous and efficient manner.
Issues room key and escort instructions to Bell Person.
Answers inquiries pertaining to hotel services; registration of VIP guests
Escorts VIP guests to various facilities and functions in the hotel.
Keeps records of room availability and VIP guests' accounts.
Computes bill, collects payment, and makes change for VIP guests.
Posts charges such as room, food, liquor, or telephone, to VIP guest folio.
Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
Blocks all VIP suites for day of arrival.
DEMANDS TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be physically mobile with reasonable accommodation.
Must be able to stand for prolonged periods of time.
The noise level in the work environment is usually moderate.
Ability to apply common sense understanding to carry out instructions.
Must be able to assist employees on the front desk during peak traffic periods.
WORK ENVIRONMENT:
Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
Able to work at a fast pace in mentally and physically stressful situations.
Must maintain professional composure in all situations (e.g., demanding, or threatening customer and during periods of high business volume).
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$25k-29k yearly est. Auto-Apply 15d ago
Marketing Coordinator (Horseshoe Bossier) Full Time
Caesars Entertainment 3.8
Bossier City, LA job
Coordinating responsibilities for all advertising, publicity, artwork, production, special event, and promotion activities. In addition, this position is responsible for assisting in the creation of and being accountable to an annual marketing plan and budget in accordance with Horseshoe guidelines.
GENERAL REQUIREMENTS:
Bachelor's degree (B.A.) from a four-year college or university in marketing, communications, Journalism, Business Administration or related subject matter preferred.
Experience in Hotel/Casino, Hospitality, and Food and Beverage Marketing, Advertising, and Publicity preferred.
PC computer literacy and ability, including Microsoft Office for Windows (Word, Excel, PowerPoint), Calendar Maker, Internet/Mail.
Strong Excel and PowerPoint skills.
Strong communication skills.
Ability to obtain the appropriate work authorization per gaming regulations required.
Ability to work weekends, holidays, and special events.
Must present a well-groomed appearance.
Must be able to read, write, speak, and understand English.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assists in the creation of an annual Marketing plan and budget in accordance with Caesars' guidelines and Marketing's input.
Ability to remain within budget and communicate variances and variance forecasts during monthly P and L reviews and in consultation with the Marketing manager on an ongoing basis.
Responsible for assisting the Marketing manager with the media placement, special events, promotions, and public relations creative related activities in coordination with advertising/creative agencies/firms as appropriate.
Assists in maintaining a monthly reconciliation binder with separate categories each month for print, radio, TV, outdoor, special event, promotion, and production insertion/job orders.
Reconciles bills with insertion/job orders as they come in.
Investigates and follows up on any variances.
Submits correct bills for payment to accounts payable in accordance with Caesars' procedures to be established.
Assists with maintaining computerized monthly budget spreadsheets showing budget to actual spends in all marketing spends areas.
Attaches monthly variance/exception reports to each monthly spreadsheet as applicable.
Prepares binders and/or power point presentations for quarterly reviews.
Maintains two monthly binders; one for keeping copies of all Caesars/Horseshoe/Harrah's print advertising and publicity copies (with marketing administrative assistant's help) and one for keeping copies of all Caesars/Horseshoe/Harrah's competitor print advertising and publicity copies (Including photos of outdoor advertising).
Maintains binders for flash reports; DORs; club daily totals; entertainment contracts for lounge; event attendance; income statements; RSVP totals.
Updates spreadsheets regarding RSVP rates, no-show rates, direct mail analysis, key marketing indicators, etc.
Attends events and entertainment as needed.
Assists Entertainment & Events Manager with duties surrounding events such as setting up meet & greets, ensuring correct signage placement before & after event, and helping with general setup.
Maintains a cataloged photo library of property, events, and entertainment, etc.
Assists with coordinating vendor activities from inception to completion including advertising agency(s), media, (artists, printers), sign maker(s), event planners, etc.
Assists with ensuring ads are approved by all necessary departments/individuals in accordance with Caesars guidelines prior to releasing them for publication/airing/display.
Assists in the resolution of Horseshoe/Harrah's and vendor challenges.
Assists with monitoring all Horseshoe/Harrah's creative including logo and PMS color/typestyle consistency in accordance with Caesars guidelines, signage, ad copy, print, electronic, and outdoor media in accordance with Marketing's and the Caesars' guidelines.
Assists with monitoring all Horseshoe/Harrah's media placement in accordance with Caesars guidelines.
Provides reports as requested by the Marketing manager including reach and frequency analysis, advertising effectiveness research, GRP/TRP, CPP, TSL, and Arbitron ratings/demographic analysis, competitive (ongoing), and bids for creative (as requested in accordance with Caesars guidelines).
Maintains confidentiality of information and agree to and sign the Horseshoe confidentiality agreement.
Maintains a cataloged tape library of all Horseshoe/Harrah's and Horseshoe/Harrah's competitor electronic advertising and publicity.
Assists with special events/entertainment events and produce or update spreadsheets designed to track events.
Other duties may be assigned.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to both line staff and top management.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to work long hours any day of the week and be able to stand for long periods of time (8-10 hours).
Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk when performing clerical functions.
Ability to respond to visual and aural cues.
Ability to respond to visual and aural cues.
WORK ENVIRONMENT:
Ability to converse over the telephone in situations where there is loud and disruptive background noise.
Ability to tolerate areas containing secondary smoke.
Ability to handle more than one function at a time by being well organized.
Must be able to maneuver in and around the entire casino and hotel area.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$30k-38k yearly est. Auto-Apply 58m ago
Facilities Manager (Horseshoe Bossier) Full-Time
Caesars Entertainment Corporation 3.8
Bossier City, LA job
Responsible for the successful operation and direct management of the Facilities Department to include but not limited to Maintenance and Grounds. GENERAL REQUIREMENTS: * Two to four years' experience in managing the functions and activities of a multi-functional hotel, casino, hospital or relative facility.
* Experience with work order management systems (i.e., Maximo, Hot Sauce, etc.) is preferred. Versed in Microsoft office and related programs (Excel, word, Teams, etc.).
* Must possess excellent communication skills, problem-solving, able to direct and motivate employees handle multiple assignments in a fast-paced environment.
* Must have the ability to handle multiple assignments, quickly evaluate options and make decisions which positively influence short and long-term business objectives.
ESSENTIAL JOB FUNCTIONS:
* Responsible for the direct management of the Facilities Department.
* Assists with developing and managing the Facilities/Hotel maintenance Budget.
* Responsible for coordinating with other departments on special projects for completion in a timely and professional manner.
* Responsible for planning, implementing procedures, processes, employee training, monitoring FTE's, actual headcount and overtime.
* Delegates duties and assigns responsibilities.
* Meet with directors and managers as necessary.
* Responsible for hiring and development of Facilities Supervisors, Facilities Technicians, Mechanic, Carpenter, Groundskeeper, and HVAC Mechanic.
* Prepares and coordinates the periodical performance reviews of assigned personnel.
* Must be able to drive.
* Acts as liaison between Caesars and 3rd party vendors.
* Perform all other duties as assigned.
ESSENTIAL JOB KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
* Knowledge of applicable EPA, OSHA, and ADA regulations and building codes.
* Knowledge of applicable HVAC, alarm, and sewage systems.
* Ability to read and understand blueprints, schematics, and write technical and simple instructions.
* Timeliness and accuracy in performing assigned duties and responsibilities.
* Ability to analyze and interpret departmental needs, ability to manage and resolve complex issues in a fast-paced environment.
* A broad variety of tasks and deadlines requires an irregular work schedule in an interruptive environment.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
* Must be able to sit, stand, or walk for prolonged periods of time bend, reach, kneel, twist, and grip items as well as manual dexterity and the ability to lift up to 30 pounds and carry up to 25 pounds.
* Responds to visual and aural cues.
* Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts. Must present a well-groomed appearance.
WORK ENVIRONMENT:
* Must be able to work at a fast pace and in stressful situations.
* Must be able to tolerate areas containing secondhand smoke, dust, fumes, loud noises, and bright lights. May include boat and/or floating barge, high rise hotel and atrium.
* Must be able to work a varied schedule including weekends and holidays as needed.
* Must be able to operate all types of hand tools and power tools.
* Must be able to operate a forklift and man lift (both scissor/boom).
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$36k-51k yearly est. Auto-Apply 44d ago
Hotel Administrator (Horseshoe Bossier) Part-Time
Caesars Entertainment 3.8
Bossier City, LA job
We are seeking a highly organized and detail-oriented professional to join our team as the Hotel Administrator. This role is pivotal in managing the hotel's Lost & Found program with the highest level of integrity and customer service, while also providing essential administrative support to ensure smooth day-to-day hotel operations. The ideal candidate will be a proactive problem-solver with excellent communication skills.
KEY RESPONSIBILITIES:
Lost & Found Management (Primary Focus):
Manage the entire Lost & Found lifecycle, from initial retrieval to final disposition.
Retrieve, accurately log, tag, and securely store all lost items from Security and Housekeeping departments on a daily basis.
Meticulously enter all lost and found items into the Reunitus tracking system.
Proactively investigate and contact guests to reunite them with their lost belongings.
Coordinate the timely and secure packaging and outbound shipping of claimed items.
Maintain the Lost & Found storage room, ensuring it is clean, organized, and secure with labeled shelving and storage systems.
Keep precise records of all items, including detailed descriptions, dates, and final dispositions.
General Administrative Duties:
Provide general administrative support to hotel management and other departments as needed.
Purchase, manage, and maintain an appropriate inventory of office supplies.
Coordinate the maintenance, repairs, and deployment of office equipment (e.g., printers, copiers).
Answer, screen, and direct incoming telephone calls in a professional and courteous manner.
Maintain and organize a current set of office records and files.
QUALIFICATIONS:
High school diploma or equivalent.
Minimum of one (1) year of experience in a customer-facing role.
Proven data entry skills with a strong emphasis on accuracy and attention to detail.
Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
Superior customer service and interpersonal skills.
Ability to read, write, and speak English fluently.
Professional appearance and demeanor.
Must be able to work a flexible schedule, including nights, weekends, and holidays as required.
Preferred previous experience in a hotel or hospitality environment.
Familiarity with a Lost & Found tracking system (e.g., Reunitus) or similar property management software.
Career interest in the hospitality industry.
SKILLS AND ABILITIES:
Exceptional organizational and time-management skills.
Ability to work effectively both independently and as part of a team.
High level of honesty and discretion when handling sensitive guest property.
Ability to lift and carry boxes and items up to 25 pounds.
Must be able to bend, reach, kneel, and stand for extended periods while organizing storage.
Must be able to work efficiently in a fast-paced environment and manage multiple priorities.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$25k-40k yearly est. Auto-Apply 58m ago
Security Officer (Horseshoe Bossier) Full-Time
Caesars Entertainment 3.8
Bossier City, LA job
Greets guests, provides information and safe environment for employees and guests.
GENERAL REQUIREMENTS:
High school diploma or equivalent and two years' experience in a position with direct guest contact required.
Must possess excellent customer and employee relations skills.
Must have a valid driver's license with no suspensions, DUI or more than 2 moving vehicle violations within the last 3 years.
Must be able to work any day of the week and any shift.
Must be able to get along with co-workers and work as a team.
Ability to read, write, speak, and understand English.
Must undergo eight (8) hours of ASP (baton) training.
Must be able to obtain First Aid, CPR, and Alcohol Awareness Certifications.
ESSENTIAL JOB FUNCTIONS:
Responsible for the safety and well being of guests and fellow employees.
Gives directions and provides escort to customers in need.
Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings.
Patrols all sections of property to identify safety hazards and breaks in security.
Creates lost and found detailed descriptions of people and incidents.
Enforces all company policies and procedures.
Provides First Aid and CPR when necessary.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to physically restrain adults who weight more than 200 pounds.
Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs.
Must be able to lift and carry up to 60 pounds.
Must be able to push or pull up to 150 pounds.
Ability to make rational decisions when handling guest and employee issues.
Ability to see and remember the specific details of incidents and persons.
Ability to give court testimony when necessary and write detailed reports.
Respond to visual and aural cues.
Must present a well-groomed appearance.
WORK ENVIRONMENT:
Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.
Must be able to respond calmly in crisis and stressful situations.
Must be able to work independently.
Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$24k-29k yearly est. Auto-Apply 39m ago
Count/Drop Representative (Horseshoe Bossier) Part Time
Caesars Entertainment 3.8
Bossier City, LA job
GENERAL REQUIREMENTS:
High school diploma or equivalent required.
Must be 21+
Prior count room or money handling experience (casino or bank) is preferred.
Must be able to work any day of the week due to demand.
Adding machine, computer terminal operation, and currency counting machine skills helpful.
Basic mechanical (repair) ability preferred.
Must possess a team mentality with the ability to work in a secured and surveillance area for prolonged period of time with coworkers.
Must have the manual dexterity to open small locks, grip as well as remove and replace slot boxes while maintaining a fast pace to meet time constraints.
Must be able to maintain a fast pace under stressful conditions.
Must be able to read, write, speak and understand English.
Must be able to obtain a LA Gaming License.
ESSENTIAL JOB FUNCTIONS:
Sorts, counts, and records contents of slot, table game and poker drop boxes, bill changers and currency drop boxes, and Sportsbook Kiosk currency according to set procedures.
Wraps all moneys picked up daily and transfers to vault.
Transfers drop devices/carts from casino floor to count rooms.
Removes drop boxes from carts and assembles in numerical order to determine if all boxes have been delivered and accounted for.
Sorts, counts, straps, and records the results of daily counts in accordance to departmental and regulatory policies.
Compares and contrasts totals from physical count to those entered in the computer as well as the numbers recorded on currency counters.
May be assigned to verify, strap, and seal back currency.
Prepares reports recording any discrepancies from the computer totals to the actual physical totals, while notifying the lead, or manager to any variance between the two.
When assigned as computer operator, will enter all receipts.
Identifies different denominations of gaming chips and currency; also required to count and stock chips and currency.
Retrieves full and empty drop boxes.
Performs minor repairs and maintenance on count room equipment and drop boxes.
Notifies count room leadership of malfunctioning equipment.
Maintains an ethical work habit in adhering to regulatory, departmental, and company policies.
Performs other duties as assigned, always presenting oneself as a credit to Caesars and encourages others to do the same.
Must present a well-groomed appearance.
Compares information contained in drop boxes to data stored on computer terminal.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to stoop, bend, kneel, crouch and pick-up money dropped on floor.
Must be able to grip objects and have good finger movement when counting and handling currency.
Must be able to differentiate denominations of chips and authenticity of currency.
Must be able to stand for extended periods of time.
Must be able to operate a computer, ten key adding machine and money counter.
Must be able to respond to visual and aural cues.
WORK ENVIRONMENT:
Ability to continuously maneuver in and around the casino, and around all count rooms.
Ability to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
Ability to work at a fast pace in mentally and physically stressful situations.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$23k-27k yearly est. Auto-Apply 1h ago
Casino Host (Horseshoe Bossier) Full Time
Caesars Entertainment 3.8
Bossier City, LA job
Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests. Supports Casino Marketing and Executive Hosts by meeting, greeting and assisting guests while they are on property.
GENERAL REQUIREMENTS:
College degree preferred
Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature
Minimum of two (2) years of guest services experience preferred
Must have the ability to resolve stressful situations
Must have exceptional guest service skills
Experience in casino and or hotel environment preferred
Bi-lingual a plus
Proven track record of increasing gaming revenue through established customer base is a plus
Must have strong telemarketing skills
Computer literate in PCS, AS400 and Microsoft office preferred
Must possess excellent interpersonal, communication, team-building and problem-solving skills
Must be resourceful and highly motivated in seeking out new VIP opportunities
Must be able to work effectively across all departments
Must present a well-groomed, professional appearance
Must be willing to adhere to all Louisiana gaming regulations and guidelines
Must be willing to work any shift and any day when necessary
Must be able to work extended hours during special events, including limited overnight travel
Must have the ability to work flexible schedules, including nights, weekends and holidays
Must be able to obtain a Louisiana Gaming license
ESSENTIAL JOB FUNCTIONS:
Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign program
Follows all relevant policies and procedures
Communicates with co-workers, Table and Slot team members, supervisors and guests
Hosts special events
Arranges special services for guests related to level of play
Meets and greets players on the casino floor and at special events and promotions
Makes sounds complimentary decisions based on tracked customer play
Greets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactions
Provides hands-on service for VIP guests that are coded to Executive Hosts and Player Development Directors
Encourages repeat visitation from guests and drives additional trips
Attempts to develop guest play levels to the level of being assigned an Executive Host
Demonstrates exceptional guest services to both internal and external customers
Remains informed of competitive promotional methods
Ability to meet the attendance guidelines of the job and adhere to departmental and company policies
Ability to maintain confidentiality of VIP information
Performs other duties as assigned by Management
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to move quickly around property
Must be able to stand or sit for a long period of time maybe required
Must be able to bend, crouch, kneel, twist and work at a desk
Responds to visual and aural cues
Must be able to work independently and proven to be self-motivated
Must present a well-groomed appearance
Must have the manual dexterity to operate a computer and other necessary office equipment
WORK ENVIRONMENT:
Must be able to continuously maneuver around office and casino
Must be able to respond calmly and make rational decisions when handling guests' needs
Must be able to tolerate areas containing secondhand smoke
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$31k-43k yearly est. Auto-Apply 59m ago
Steward (Horseshoe Bossier) Full Time
Caesars Entertainment 3.8
Bossier City, LA job
Cleans and sanitizes all dishes and silverware to be used by guests of the casino. Cleans and sanitizes kitchen equipment.
GENERAL REQUIREMENTS:
Six months previous kitchen worker experience is required.
Must be able to read, write, speak and English.
Must be able to work any day of the week and any shift.
Must be able to get along with co-workers and work as a team.
ESSENTIAL JOB FUNCTIONS:
Replenishes assigned station with hot and cold foods by transporting prepared food from the kitchen in a timely manner.
Replenishes all nonfood items as needed.
Cleans and stocks supplies, such as, plates, silverware, pots, pans, and other utensils.
Lifts bus tubs to bus carts and pushes carts to the Kitchen.
Cleans food serving areas, including counters, utensils and food trays.
Ability to maintain the proper level of sanitation in accordance with health dept. and stewarding standards in all kitchen outlets.
Cleans and sanitizes all china and flatware.
Ability to clean and sanitize all kitchen equipment in a safe manner.
Stocks supply (plates, silverware, pots, pans, and other utensils).
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to work inside and maneuver throughout the kitchen areas.
Must be able to operate dish machine.
Must be able to lift up to 50 pounds.
Must be able to push carts, pull, reach, bend, stoop, and stack racks of dishes and silverware.
Must be able to respond to visual and aural cues.
Must present a well-groomed appearance.
WORK ENVIRONMENT:
Must be able to tolerate hot temperatures in excess of 100 degrees near dish machine, when assigned for entire shift.
Must be able to use the following chemicals for cleaning and sanitizing all kitchen areas: bleach, pine sol, oven cleaner, etc.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTIONWHENEVER NECESSARY.
$19k-26k yearly est. Auto-Apply 1h ago
Slot Technician (Horseshoe Bossier) Full Time
Caesars Entertainment 3.8
Bossier City, LA job
JOB SUMMARY: Perform daily preventive maintenance programs to ensure maximum performance and condition of all slot machines. Position also entails project involvement with slot machine installations, moves, and modifications. GENERAL REQUIREMENTS:
High school graduate or equivalent is required.
Slot Repair school or college graduates preferred.
Slot technician experience is preferable.
Must have a working knowledge of slot machines, jet sorts, and a fundamental knowledge of electronics.
Must be able to get along with co-workers and work as a team.
Must possess excellent customer service skills.
Acts as a role model to other employees and always present self as a credit to Caesars and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Must be able to perform any and all duties as assigned by the Supervisor or Department Head.
ESSENTIAL JOB FUNCTIONS:
Responsible for the execution of Preventive Maintenance Program standards developed by Slot Performance team.
Ensures maximum performance and reduces machine downtime by meeting monthly quotas of machines serviced.
Performs minor repairs of machines that may be required during the preventive maintenance service time.
Participates in daily moves and modifications projects to continue to build knowledge base and experience levels.
Ability to work on integrated circuits, computers, test equipment.
Fundamental knowledge of electronics is essential
Qualifications:DEMANDS TO COMPLETE ESSENTAIL JOB FUNCTINOS:PHYSICAL & MENTAL:
Must be able to quickly maneuver and work inside assigned area, while quickly man lift, pull, push and carry up to 100 pounds.
Must be able to turn keys constantly.
Must be able to stand and walk for long periods of time.
Must be able to bend, crouch, kneel and twist.
Must be able to have dexterity in both hand and finger movement.
Must be able to handle and solve any concerns and questions customers may have.
Must present a well-groomed appearance.
Must be able to read, write, speak, and understand English.
WORK ENVIRONMENT:
Must be able to continuously and quickly maneuver around casino Slot areas for entire shift.
Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
Must be able to work in a fast pace environment.
Must be able to work any day of the week and any shift.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$29k-35k yearly est. Auto-Apply 39m ago
Poker Supervisor (Horseshoe Bossier) Full Time
Caesars Entertainment 3.8
Bossier City, LA job
Supervises the Poker Room, tracks players when necessary, and provides protection for games while providing friendly, helpful service to every guest.
GENERAL REQUIREMENTS:
High school diploma or GED is required.
Five years previous Poker dealing experience is required.
Must possess excellent customer relations and communication skills.
Must have knowledge of basic addition, subtraction, multiplication, and division, and perform basic math without use of calculator.
Must be able to get along with co-workers and work as a team.
ESSENTIAL JOB FUNCTIONS:
Acknowledges, greets, and converses in English with customers who are waiting to be seated at an active Poker game.
Seats customers on available Poker table and lets the Dealer know that there is a new player.
Makes seat changes and writes them down so there is no error.
Transfers monies from Cashier to customers.
Watches games at critical hours.
Puts games together as soon as there are enough seats to go around.
Ensures that games are not left weak or unattended.
Handles any customer concerns when necessary.
Must be able to accurately maintain brush bank and complete mathematical computations when buying and selling chips and/or money with the Cashier.
Answers telephone and maintains Poker Bank.
Fills out appropriate paperwork.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
Spends the majority of time interviewing, training, and selecting employees.
Conducts Performance Reviews.
Makes or recommends wage increases.
Makes or recommends promotions.
Provides for safety and security.
Handles employees' complaints or grievances.
Recommends disciplinary action or disciplines employees.
Plans work.
Supervises and monitors work.
Monitors legal compliance with federal, state, and gaming laws.
DEMANDS TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to maneuver in between Poker tables.
Must be able to reach, pull, bend, crouch, and kneel around Poker tables and Poker bank.
Must be able to lift up to 30 pounds.
Must be able to respond to visual and aural cues.
Must present a well-groomed appearance.
Must be able to read, write, speak, and understand English.
WORK ENVIRONMENT:
Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
Ability to work at a fast pace and in stressful situations.
Must be able to work any day of the week and any shift.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$35k-47k yearly est. Auto-Apply 1h ago
Casino Bartender (Horseshoe Bossier) Full Time
Caesars Entertainment 3.8
Bossier City, LA job
Responsible for providing friendly, excellent service to every customer whom approaches the bar. Prepares and pours drinks for customers and cocktail servers. Handles all cash transactions accurately.
GENERAL REQUIREMENTS:
Must be 21 years of age.
Two (2) years previous experience as a bartender is required.
High school degree or equivalent is preferred.
Must have dexterity and capability to learn entertainment pouring.
Must be able to initiate and engage in conversation in a professional and friendly manner.
Must possess excellent customer service and communication skills.
Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
Must be able to work any day, any shift.
Must be able to get along well with co-workers and work as a team.
Must be willing to participate in on-going training in the beverage field.
Must have knowledge of current property events, promotions and attractions.
Must be able to read, write, speak and understand English.
ESSENTIAL JOB FUNCTIONS:
Greets and welcomes all guests in a pleasant and professional manner.
Prepares and pours all types of drinks for customers and cocktail servers upon request.
Provides entertainment for guests through entertainment pouring.
Provides property information on current events, promotions and attractions to customers.
Processes all cash transactions by accepting money and making necessary change accurately and presents customer with bar receipt.
Converts cash to coin for any customer playing the slot machines in the bar area.
Calls a designated slot employee when need by a guest.
Meets the attendance guidelines of he job and adheres to departmental and company policies.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to stand for long periods of time.
Must be able to lift up to 75 pounds.
Must be able to stoop, bend and reach.
Able to use hand motion when preparing and pouring all types of drinks for customers and cocktail servers.
Able to use hand motion when cleaning and wiping bar counter.
Able to bend, pull and carry bar stock to refrigerators and cabinets.
Responds to visual and aural cues.
Able to complete required paperwork for cash transactions.
Able to operate a variety of equipment.
Must be able to simultaneously handle the demands of many customers.
Must present a pleasant and professional appearance that customers will find appealing and easy to approach in order to initiate and engage in conversation.
WORK ENVIRONMENT:
Must be able to work in a smoke filled and noisy environment and maneuver through assigned area during entire shift.
Must be able to converse over the telephone in an environment with loud background noise.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$18k-26k yearly est. Auto-Apply 39m ago
Vice-President of Marketing (Horseshoe Bossier)
Caesars Entertainment Corporation 3.8
Bossier City, LA job
JOB SUMAMRY: Prepare and implement the annual marketing plan and budget to achieve maximum revenues in each targeted market segment while achieving acceptable returns on sales and strengthening brand value. Responsible for the areas of Marketing including Advertising, Casino Promotions, Special Events, Total Reward, Direct Marketing and Casino entertainment as well as Hotel Yield.
GENERAL REQUIREMENTS:
* Four year (B.A./B.S.) in Marketing or related field preferred; preference for an MBA.
* Seven to ten years experience in a senior Marketing position with direct responsibility for revenue generation and staff management.
* Hospitality or service industry experience preferred.
* Must have previous examples of work that demonstrates creativity and innovation.
* Ability to analyze competitive information and internal financial information, and develop plans with measurable results.
* Creative and innovative problem solving skills.
* Ability to develop effective working relationships with peers.
* Coordinate Marketing activities with operating departments.
* Must possess financial abilities and cost control techniques.
* Ability to develop and implement annual Marketing plans.
* Must possess excellent communication skills, particularly those skills needed to work with outside vendors in related fields of marketing as well as dissatisfied and upset customers.
* Must be able to read, write, speak, and understand English.
* Must be able to manage multiple objectives and tasks simultaneously and be able to continually assess and re-set priorities.
* Ability to represent company at public functions and speak to groups of all sizes.
* Excellent interpersonal, customer service, communication, and team building skills are required.
ESSENTIAL JOB FUNCTIONS:
* Develops and implements annual Marketing plan unique for the property that supports and is supported by the overall brand strategy for the company, and generates trial and builds long term relationships with customers.
* Develops and manages annual budget and annual capital plan with acceptable returns on investment.
* Achieves maximum revenue in each targeted market segment for gaming, hotel, and food and beverage.
* Achieves revenue and profit targets for entertainment.
* Develops advertising campaigns, promotions, special events, and direct marketing campaigns that generate acceptable returns on sales, and are well executed as a result of coordinating efforts with gaming, hotel and food and beverage operations.
* Responsible for all property advertising and public relations and coordinating these functions with brand advertising.
* Responsible for the property level operations of the Total Reward player affiliation program, and database management.
* Contributes to ideas to grow existing business and expand into new business opportunities.
* Manage 3rd Party Strategic Alliances and hold accountable to agreed to outcomes and timelines.
* Anticipates and reacts to changes in competition, planning assumptions, and will alter plans as necessary.
* Interprets management philosophy to others; translating concepts into practical applications and analyze and modify systems based on given management concepts.
* Analyzes property's customer service scores and make recommendations for improvement.
* Acts as advocate for the customer.
* Coordinates all marketing plans and activities with casino marketing.
* Hires, trains, and effectively manages a marketing staff.
* Monitors direct report performance standards and holds managers accountable for performance.
* Delegates assignments to the most appropriate person by analyzing the requirements of the task and relating those to the capabilities of employees in order to accomplish tasks on time and with budget.
* Meets individually with employees to discuss career goals, identifies skills needed to achieve goals, and develops action plans to satisfy both.
* Assists employees through development process by following-up on a regular basis and holding employees accountable to plan.
* Cross-trains employees and prepares employees for next career opportunity.
DEMANDS TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
* Ability to speak distinctly and persuasively.
* Must be able to bend, reach, kneel, twist, and grip items while working at an assigned office area.
* Must have the manual dexterity to operate office equipment such as a 10 key adding machine, PC, fax machine and photo copier.
* Must be able to respond to visual and aural cues.
WORK ENVIRONMENT:
* Must be able to tolerate a smoke filled environment for up to eight hours.
* Must be able to maneuver to all areas of the casino
* Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$119k-180k yearly est. Auto-Apply 44d ago
Hotel Front Desk Clerk (Horseshoe Bossier) Part-Time
Caesars Entertainment 3.8
Bossier City, LA job
Provides aggressive hospitality in a friendly manner in accordance with the Caesars Service Cycle and FOCUS. Greets and assists each guest in a friendly and courteous manner when checking them in and checking them out. Provides information and directions to guests regarding all services available on property. Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department's customer service ratings.
GENERAL REQUIREMENTS:
High school diploma or equivalent required.
Superior customer service skills required.
Experience in data entry and dealing with the public is required.
Career interest within the hospitality field or related industry is preferred.
Computer usage skills required.
Proficiency in Microsoft Word, Office, Outlook, Excel, and LMS system knowledge is preferred.
Must be able to get along well with co-workers and work as a team.
Must be able to work a flexible schedule including nights, weekends, and holidays as necessary.
Professional appearance and demeanor required.
Strong interpersonal skills are required.
Must be able to read, write, speak and understand English.
ESSENTIAL JOB FUNCTIONS:
Greets and welcomes customers with a smile, and takes pride in being a Caesars team member.
Serves as Hotel representative and customer service role model for other employees.
Understands, values, and supports the Caesars' mission, vision & values.
Knows special events, promotions, and player programs.
Resolves customer issues according to the FOCUS Handling Problem Situations model, using Service Recovery tools.
Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department's customer service ratings.
Responsible for the accurate check-in and checkout of guests.
Ensures that all guest contact is courteous, informative, and thorough.
Ensures that Housekeeping cleans all rooms prior to issuing keys.
Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization.
Maintains an operating bank, renders bills, and issues change.
Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property.
Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.
Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
Ensures guests' problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools.
Maintains knowledge of hotel, community, and Special Events to provide guests with superior service.
Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to stand for long periods.
Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
Must be able to lift and carry up to 25 pounds.
Responds to visual and aural cues.
Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key embosser, printer, and bar encoder.
WORK ENVIRONMENT:
Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift.
Must be able to respond calmly and handle many customer demands in a fast paced environment
Must be able to tolerate areas containing second hand smoke.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$21k-25k yearly est. Auto-Apply 55m ago
Facilities Tech III (Horseshoe Bossier) Full Time
Caesars Entertainment 3.8
Bossier City, LA job
Maintains and repairs heating, cooling, electrical, television, plumbing and telephone systems and assists with emergency situations as needed.
Qualifications:
Must have a minimum of Four years experience in two of the following areas: heating, cooling, electrical, television, plumbing or telephone service.
Must possess a high school diploma or GED.
Must be able to read, write, speak and understated English.
Must be able to work in extreme temperatures.
Must be able to get along well with co-workers and work as a team.
Must present a well-groomed appearance.
Performs preventive maintenance and repair duties on all building mechanical systems, equipment and tools.
Operates life safety systems, maintenance and repair in public areas and guest rooms.
Meets the attendance guidelines of the job and adheres to departmental and company policies.
Essential Job Functions:
Physical, Mental & Environmental Demands:
Must be able to work in extreme temperatures as hot as 115 degrees or as low as 10 degrees below zero.
Must be able of responding to aural cues in full audible range in high noise conditions and be able to respond to visual cues and possess color perception.
Must be able to stoop, bend, jump, carry heavy loads, and run on level surfaces, as well as, up and down stairs.
Must be able to lift up to 100 pounds and carry up to 50 pounds.
Must be able to quickly maneuver around casino and hotel areas.
Must be able to tolerate secondhand smoke.
Must possess coordination and dexterity to work with power and hand tools, such as, drills, electric saws, hammers, sewer snakes, etc.
Must be able to think clearly and respond calmly in emergency situations.
Must be able to learn and retain locations, operation and repair procedures of the property's equipment, mechanical systems and life safety systems.
Caesars reserves the right to make changes to this job description whenever necessary.
$31k-39k yearly est. Auto-Apply 43m ago
Valet/Bell Person (Horseshoe Bossier) Part Time
Caesars Entertainment 3.8
Bossier City, LA job
Transports luggage, Parks and retrieves customer's passenger vehicles, provides information and directions to guests, and extends a helping hand to all incoming and outgoing guests in accordance with Caesars Service training.
GENERAL REQUIREMENTS:
High school diploma or equivalent required.
Prior experience as a Bell Person/Doorman or Valet Parking Attendant preferred.
Must be able to read, write, speak and understand English.
Ability to lift and carry baggage up to 100 pounds.
Must possess excellent oral and written communication skills.
Must possess excellent interpersonal, team building, and problem-solving skills.
Must be able to get along well with co-workers and work as a team.
Must be able to work any day of the week and any shift, including Holidays.
ESSENTIAL JOB FUNCTIONS:
Acknowledges and greets each guest with enthusiasm and prescribed terminology immediately upon the guests' arrival.
Creates an excitement through guest interaction and conversation.
Drives and parks cars to designated area of Caesars parking lot.
Executes four-star service by accurately transporting guests' luggage to the room assigned after the registration process is completed.
Picks up guests' luggage upon departure and transports to transportation or delivers for storage.
Safely returns any cars from the valet parking area back to customers.
Provides “Fast and Flawless” guest service by providing guests with information regarding Hotel/Casino amenities, special events, and travel directions.
Assists guests with room changes and maintains room key security.
Actively participates in maintaining a “Spotless” and safe working environment.
Completes required room slip information and submits and forwards to the appropriate personnel.
Follows and ensures compliance with all established safety and security guidelines.
Acts as a role model to other employees and always present oneself as a credit to Caesars and encourage others to do the same.
Adheres to all regulatory, company and department policies and procedures.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must genuinely like people and possess an outgoing personality.
Ability to lift heavy luggage repeatedly.
Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion.
Must be able to stoop, bend, and lift objects that weigh up to 100 pounds.
Must be able to push and/or pull heavy rolling loads in excess of 300 pounds.
Must be able to respond to visual and aural cues.
Must present a well-groomed appearance.
WORK ENVIRONMENT:
Works closely with chemicals such as glass and hard surface cleaning solutions.
Must be able to tolerate areas containing secondhand smoke.
Must be able to work independently.
Must be able to work and quickly maneuver inside and outside, sometimes-in temperatures in excess of 115 degrees and as cold as 10 degrees.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$17k-22k yearly est. Auto-Apply 31d ago
Caesars Sportsbook Bar Porter (Horseshoe Bossier) Full-Time
Caesars Entertainment 3.8
Bossier City, LA job
The Bar Porter is responsible for the overall cleanliness of the bar. The position requires maintaining stock, removal of waste, and general cleaning duties as required. Bar Porters may fill in as Bartenders when needed. The Bar Porter should have a guest service mentality, be neat and clean in appearance, and have good communication skills. In addition, the Bar Porter must be able to work under extreme pressure.
Qualifications:
Must be at least 21 years of age.
High School diploma or GED.
Must possess or be able to obtain a valid ABO card.
Must possess or be able to attain a valid Responsible Vendor Server Permit.
Must present a well-groomed appearance.
Essential Job Functions:
Knowledge of all beverages and ingredients used in a typical bar operation.
Ability to ring up all products in accordance with policy.
Ability to pass a standard Mixology certification.
Must have excellent customer service and communication skills.
Serves as Bartender from time to time as business requires.
Completes all opening, running, and closing duties as assigned by management.
Promotes outstanding guest relations.
Performs all other duties assigned.
Works additional hours on short notice as requested by a manager or supervisor in order to accommodate staffing emergencies, employee absences, special projects, high business levels, and training programs.
Performs any related duties at the request of a supervisor or manager.
Maintains the stock and cleanliness of the bar areas.
Knowledge of basic math skills to understand and properly use Micros.
Follows all local and state liquor laws applicable to our operation.
Ensures regular attendance and uniform appearance in conformance with the standards which may be established by Caesars.
Ability to work varying schedules to reflect the business needs of the property.
Physical, Mental & Environmental Demands:
Grasp lift/carry or otherwise move or push goods on a hand cart or dolly weighing a maximum of 200 pounds.
Place items in overhead coolers more than 15 pounds.
Use step ladders or stools to safely remove objects from high places.
Kneel down for periods of several minutes for cleaning and stocking.
Work in a walk-in cooler or freezer for 20 minutes or longer.
Ability to work in smoking and non-smoking environment for 8 hours or more.
Ability to stand and walk on hard, slippery, or carpeted surfaces for periods of time in excess of 8 hours.
Work Environment:
Ability to work in smoking and non-smoking environment for 8 hours or more.
Ability to stand and walk on hard, slippery, or carpeted surfaces for periods of time in excess of 8 hours.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
$17k-22k yearly est. Auto-Apply 40m ago
Surveillance Operator (Horseshoe Bossier) Full Time
Caesars Entertainment 3.8
Bossier City, LA job
Protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations. Provides a safe environment for our employees and guests.
GENERAL REQUIREMENTS:
Previous Surveillance experienced preferred.
A thorough working knowledge of all casino games is preferred with an emphasis on payoffs, odds, procedures, and game protection.
Must possess excellent customer service, communication, organizational, and writing skills.
A working knowledge of Gaming Control Board Regulations is preferred.
Must be able to work any day of the week and any shift.
Must have basic computer operational skills.
Must be able to get along with co-workers and work as a team.
Must possess a good math aptitude.
**Note: Interested applicants cannot have any relatives working in any cash handling, casino, or guest-related position at Horseshoe Bossier City.
ESSENTIAL JOB FUNCTIONS:
Operates all surveillance equipment, including, but not limited to, VCR's, monitors, switchers, computers, controllers, and cameras.
Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures, and internal controls.
Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to sit or stand for long hours observing numerous CCTV screens.
Must be able to respond calmly in crisis and stressful situations.
Must be able to see and, also, remember the specific details of incidents and persons.
Must be able to lift up to 50 pounds.
Must be able to operate the following equipment: VCRs, monitors, switches, computers, controllers, and cameras.
Must be able to give court testimony when necessary and write detailed reports.
Must present a well-groomed appearance.
WORK ENVIRONMENT:
Must be able to work and maneuver in close quarters.
Must be able to work overtime or change shifts on short notice.
Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
Must be able to work in a low light environment.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
JOB SUMMARY:The Cage/TR associate is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. Adhere to and practice customer service standards. Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated cage functions. Assists customers in establishing credit lines, communicate with appropriate personnel concerning customer credit information. Handles pit fill/credits with ease, and cooperates with team members within the department, as well as with other departments. This position also requires the responsibility for greeting and activating player's Total Rewards card and working the promotion area during entry activation. Must be able to explain and communicate current casino programs and promotions to players. Must be able to execute all functions to include but not limited to:
Cage Marker issuance/redemption and Front Money Deposits/Withdrawals
AF/Discounts
Title 31 and all other AML regulations
R/S ticket redemptions
Answer telephones
Travelers checks
Wire transfers
Casino Credit Applications
Self-Redemption units
Chip redemptions
Check Cashing and Credit Card Cash Advance
Coupon redemption
Fast Cash redemption
Numerous bank accountabilities
Foreign currency
Foreign chips
Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
Understands, values, and supports Total Rewards program and special events, promotions, and player programs.
Ensures each customer interaction results in increased customer confidence in Total Rewards.
Issues comp. in accordance with department comp and guidelines.
ESSENTIAL JOB FUNCTIONS:
Ensure excellent guest service and demonstrate a sense of urgency while performing duties
Always present oneself as a credit to the department Serves as Total Rewards and customer service role model for other employees.
Adheres to the company service standards
Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
Protect company assets.
Provide assistance to other departments.
Must be able to read, write, speak and understand English.
Ability to adapt quickly to rapidly changing business levels and values the differences of others.
Attend department meetings and information sessions.
Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at CET every time.
Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
Promotes and executes customer promotions flawlessly.
Creates and maintains customer accounts
Ensures data is accurate and maintains integrity of data.
Collaborates with work-group and all support departments to ensure player satisfaction.
Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.
Qualifications:
High School diploma or GED equivalent with computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minute
Organizational abilities necessary for completion of tasks in timely manner.
Excellent customer service skills essential in dealing with personnel and customer base.
Cash Handling Experience
Ability to maintain composure and excellent guest relations under all circumstances
Strong interpersonal and teamwork skills
Emphasis on well-groomed appearance to ensure and promote positive image.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Must be able to move in and around the Casino/Hotel areas and Total Rewards centers through the entire shift. Must be able to stand and walk for long periods. Must be able to keep aware of the constant changes and enhancements of the Total Rewards program and its benefits. Must be able to respond calmly and handle many customer demands in a fast paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 35 pounds and must be able to push/pull heavy carts on the casino floor. Responds to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder. Must be able to tolerate areas containing second hand smoke.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
$22k-30k yearly est. Auto-Apply 56m ago
Table Games Dual Rate Supervisor (Horseshoe Bossier) Full-Time
Caesars Entertainment 3.8
Bossier City, LA job
Dealer: Create an entertainment environment for all guests. Provide courteous, friendly and prompt service in dealing table games.
Supervisor: Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of Horseshoe Casino & Hotel's assets and positive employee motivation and coaching.
GENERAL REQUIREMENTS:
High school diploma preferred.
At least six (6) months dealing experience is required and/or successful completion of dealer school or program at an accredited institution.
Must possess strong money handling and documentation skills.
Must have knowledge of casino rules, procedures, and regulations pertaining to the Table games.
Must be able to get along with co-workers and work as a team across departments and levels of management.
Must be able to read, write, speak and understand English.
ESSENTIAL JOB FUNCTIONS:
Responsible for the operations of table games on an assigned shift.
Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
Assures that all coin and check racks are filled at all times.
Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Casino Manager - Table Games or Director Table Games.
Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making comp decisions.
Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary.
Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.
Upbeat personality for all interactions with guests and fellow employees.
Proactive in anticipating customer needs.
Dealers must be motivated in familiarizing themselves with all guests' names and personal facts.
Must posses money, handling skill in providing chips for guests.
Knowledge of card games.
Basic knowledge of other games and services offered at property.
Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
Routinely strives to build and achieve customer satisfaction.
Exercises appropriate discretion in identifying communications of special promotions to customers.
Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor, Lead Shift Supervisor, or Casino Manager.
Acts as a role model and present oneself as a credit to Caesars and encourage others to do the same.
Adheres to regulatory, departmental, and company policies.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.
Responds to visual and aural cues.
Must be able to acknowledge, greet, and converse in English with customers.
Must be able to operate a typewriter, computer, telephone, ten key adding machine, and calculator, photocopy machine and fax machine.
Must be able to lift, pull, push or carry up to 40 pounds.
Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.
WORK ENVIRONMENT:
Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.
When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DECSRIPTION WHENEVER NECESSARY.