Penn National Gaming jobs in Columbus, OH - 25 jobs

To provide an efficient service and maintain the required hygiene standards as laid down by the standards manual. Ensure clean, efficient, and economical food service. ESSENTIAL DUTIES & RESPONSIBILITIES: Clean, sanitize, and store kitchen equipment, glassware and utensils according to proper industry standards within specified time lines. Will be held accountable to have a working knowledge of necessary cleaning equipment and to alert their manager or Chef on duty of any equipment failures or needed maintenance immediately. Will be expected to perform their duties in various working environments such as deep freezers and steam cleaning equipment. Will use equipment that uses water, steam, and heat for safe maintaining of food contact surfaces. Must have a basic knowledge of cleaning compounds and will be expected to perform the assorted cleaning and sanitation needs of all appropriate culinary areas. Document completion utilizing both opening and closing checklists Understand and execute Family Style Service at all times with guest and team members. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must be able to read and write. Must be physically able to repeatedly lift, bend, reach, stoop, climb, and carry items for extended amounts of time with or without reasonable accommodation. Must be able to continuously lift and move items up to 50 pounds. Must be able to endure heat and moist conditions with reasonable accommodation. Must be able to work flexible hours and shifts. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 18. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

ESSENTIAL DUTIES & RESPONSIBILITIES: * Greeting and thanking customers as they enter and exit the gaming facility * Must be able to work around animals. * Makes sure customers are of age by checking ID * Very Guest Service oriented. * All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: * Must have excellent communication skills, be polite, and present a neat appearance. Must be able to read and write to ensure report completion. Must be able to work rotational shifts. Security experience helpful but not necessary * Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. * Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS: * High School Diploma or equivalent.

ESSENTIAL DUTIES & RESPONSIBILITIES: Accountable for and safeguards cage/club assets. Controls unissued outlet banks and issues outlet banks to bank custodians. Completes required cage/club forms, paperwork and reports as needed or required. Receives in outlet banks and receipt bags from custodians and verifies cash proceeds. Exchanges currency, chips and miscellaneous cash items with both the casino cage and other casino departments or currency. Receives in slot and table drops from the count team and verifies entire drop for accuracy. Compiles required data for ticket redemption kiosks. Monitors all ticket redemption kiosks. Reconciles ticket redemption kiosk tickets, cash and coin. Replenishes cash and coin in ticket redemption kiosks. Completes full settlements on ticket redemption kiosks on a weekly and end of month basis. Handle fills and credits transactions with other casino departments. Enroll new players after confirming guest does not have a current account. Check identification before all transactions including but not limited to opening a new account, changing a pin number, disclosing any information about the account to the guest. Safeguard the confidential nature of all departmental and company records. Greet guests by name after guest offers players club card and/or identification when approaching the club. Understand and communicate club rules, promotion rules, promotion details and on property issues to guests. Assist in executing promotions, special events, kiosk events, slot tournaments as needed. Handle club promotional give-a-ways. Responsible for counting & balancing cash drawer & making nightly deposit. Sells event & lottery tickets. Assist in greeting busses. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred: Minimum of six months casino cage or banking experience. Excellent communication skills both written and oral. Ability to write routine correspondence and to speak effectively to the public, employees and customers. Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form. Excellent customer service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others move through all areas of the casino; speak; hear; use hands to finger, handle or feel; reach with hands and arms. The employee may occasionally be required to sit. Occasionally climb heights and reach above shoulder level; continuously bend/stoop, squat, balance, kneel, lift and push/pull. Specific vision abilities required by this position include close and distance vision; color and depth perception; peripheral vision and ability to adjust focus. The employee must continuously lift and/or move up to twenty-five (25) pounds and lift and/or move up to fifty (50) pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

ESSENTIAL DUTIES & RESPONSIBILITIES: Will work closely with upper management and co-managers to insure all new products, training methods, policies and procedures are included in current and future training programs. Will be involved in the development of new handbooks and training manuals. Will have knowledge of dining room fundamentals. Basic knowledge of food, liquor, beer and wine as associated with casual dining establishment. Will have the ability to communicate verbally and through written documents to staff, co-managers and upper management. Responsible for handling guests in all situations maintaining a professional, courteous and friendly demeanor at all times. Understand and execute Family Style Service at all times with Guest and Team Members. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must be energetic, highly self-motivated and independent. Must possess proven leadership qualities. Must have the ability to recognize operational needs and analyze and facilitate the changes required in a fast paced, high volume environment. Must be able to stand and/or work on feet for extended period of time and must be able to repeatedly lift up to twenty pounds. Two+ years of prior hands-on experience in a dining room or food service atmosphere is a necessity. Must have basic computer skills including MS Word and MS Excel knowledge. Required to attend all company and departmental meetings and training programs as directed by upper- management. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent. Some college preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES: * Must ensure that all food on food line is restocked, maintained at required temperatures and is distributed according to set portion controls at all times. * Responsible for the cleanliness of the food line and ensures that all areas are kept up to corporate standards for public space viewing. * Responsible for making sure plates are ready before sending out to tables, including but not limited to; ensuring sides and sauces are added, wiping down plates, and ensuring they make it to the proper location. * All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Maintain a professional and friendly demeanor when responsibilities involve customer relations. Must also be capable of interaction with all levels of management and present a professional manner at all times. Must be physically able to lift up to 30lbs, bend, stoop, climb, and reach with or without reasonable accommodation. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 18. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation.

ESSENTIAL DUTIES & RESPONSIBILITIES * Performs preventive maintenance tasks. * Completes and maintains preventive maintenance reports. * Assists maintenance technicians in completion of tasks and to learned techniques methods and procedures. * Other duties may be assigned. KNOWLEDGE, SKILLS & ABILITIES * High school diploma or GED equivalent preferred. * One year minimum experience preferred in the following areas: plumbing, sweat copper, installation and repair of plumbing fixtures, electrical components, and blue print reading. * Ability to obtain and maintain a valid state gaming license. PHYSICAL DEMANDS & WORK ENVIRONMENTS * Frequent standing, walking, use hands to handle, or feel; and reach with hands and arms. * Able to sit; climb or balance; and stoop, kneel, crouch, or crawl. * Able to lift and/or move up to 50 pounds. * The team member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high places, fumes or airborne particles, outside weather conditions, variable indoor temperatures, smoke, lighting and noise levels. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

ESSENTIAL DUTIES & RESPONSIBILITIES: Responsible for clearing off tables, resetting tables, stocking dinnerware, replenishing soda bag in a box and polishing silverware. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must be polite, interact well with guest and maintain a professional appearance. Must be committed to 100% customer service! Must also be able to stand for prolonged periods of time, lift up to 25 lbs. and be able to work rotational shifts. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 18. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

The Executive Host's foremost role is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. As a member of this team, you will be the first line of contact with a property's very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone.

ESSENTIAL DUTIES & RESPONSIBILITIES: Promote and maintain the utmost integrity and the highest caliber customer service to all patrons/employees of Scioto Downs. Troubleshoot and repair any VLT machine and related equipment including all circuit boards without assistance. Responsible for the initial set-up and check-out of new VLT machines, ensures the machines are in proper working condition. Perform floor repair and preventative maintenance of all VLT machines, including cleaning machines and overhauls. Observe all policies and procedures. Maintain the integrity of the VLT machine equipment and secure all company assets and property at all times. Responsible for the security of keys, radios, tools, and gaming related licenses and player tracking cards from check-in to check-out. Responsible for completing all regulatory and company operational logs/forms correctly; i.e., meal books and repair logs, etc. Work with Technical Shift Managers, VLT Shift Managers, Representative and Supervisors to insure VLT machines, change machines, and all related equipment are in proper working order and all customer needs are satisfied. Complete VLT machine repair slips and related repair logs; i.e., CPU, I/O and parts sign out sheets. Performs renovations or changes in the VLT Department area. Tag repairable parts noting appropriate information. Circulate through the assigned area replacing broken or burned out bulbs, rubbing reels, etc. Will advise Technical Manager in developing/teaching advanced electronic repairs. Assist patrons by explaining club membership, application form, the benefits and how the card works at the slot machine. Assist other floor personnel when advanced troubleshooting skills are required. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must possess a advanced knowledge of electronics, and computer systems. Excellent troubleshooting skills for all related slot equipment changes, cage equipment, computer and networks. Ability to communicate clearly and effectively both orally and in writing. Ability to logically and independently plan, organize, and complete work. Ability to set and achieve high standards of performance. Ability to make progress on multiple assignments under time constraints; ability to travel to various locations of the business. Excellent analytical, problem-solving, critical thinking and decision-making skills. Ability to conduct analyses and generate reports to reflect findings. Ability to express ideas or make recommendation concerning job related issues; learn specific job duties and complete detailed work assignments: maintain knowledge of basic concepts and techniques. Ability to perceive quality of work, read material and review documents; review instructions and hear inquiries from guests, clients or staff. Ability to lift and carry heavy objects, approximately 60 pounds. Ability to stand for extended period of time, 4 hours; Ability to sit for extended periods of time, 2 hours; ability to reach for specific objects at short distances in local working area. Ability to use tools and equipment, including a drill press and soldering gun; ability to kneel, bend and stoop. Ability to perceive sizes, shapes, temperatures, textures, etc. Ability to smell odors or aromas; perceive depth and distances, emergency distress signals; inspect or secure proper use of equipment. Ability to withstand high frequency noises or sounds of varying tones and varying degrees of lighting. Minimum of one-year slot repair experience in a gaming environment and or 1,000 hours formal training in electronics or equivalent related work experience. Maintenance and electronic background helpful. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

ESSENTIAL DUTIES & RESPONSIBILITIES: Clean, sanitize, and store kitchen equipment, glassware and utensils according to proper industry standards within specified time lines. Will be held accountable to have a working knowledge of necessary cleaning equipment and to alert their manager or Chef on duty of any equipment failures or needed maintenance immediately. Document completion utilizing both opening and closing checklists. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must be able to read and write. Must be physically able to repeatedly lift, bend, reach, stoop, climb, and carry items for extended amounts of time with or without reasonable accommodation. Must be able to continuously lift and move items up to 50 pounds. Must be able to endure heat and moist conditions with reasonable accommodation. Must be able to work flexible hours and shifts. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 18. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

ESSENTIAL JOB FUNCTIONS: * Provide a high level of customer service to anyone who comes into our sportsbooks * Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board * Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner * Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed * Communicate and promote our menu of sports betting options to customers * Act in a professional manner, representing William Hill with the highest of standards * Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards * Other duties as assigned EDUCATION AND EXPERIENCE: * The ability to sit/stand for extended periods at a time * Must have basic computer knowledge (Email, MS Excel, internet, etc.) * H.S. Diploma, GED, or equivalent preferred * Must be 21 years of age or older * Successfully pass a drug screen, background check, and obtain a gaming license * Must have 1+ years of cash handling experience * High level of customer service • Ability to work a flexible schedule, including so nights, weekends, and holidays is preferred * Present yourself in a professional manner * Strong communication skills, both written and verbal * Ability to do simple math * Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nevada Gaming Control Board JOB DESCRIPTION 2 COMPETENCIES : • Passionate about internal/external customer service • Understands the importance of establishing and maintaining positive relationship

ESSENTIAL DUTIES & RESPONSIBILITIES: Keep all self-service beverage stations clean, stocked with cups, lids, coffee, tea, sugar and creamers; and make sure they are ready for use by casino patrons Cut all fruit and get all fruit trays ready for use at the bar Change Bag in a Box for soda all beverage stations when necessary Keep Service Bar area clean Assist Bar Backs when necessary and/or when instructed to do so my management Other duties as assigned by member of the Beverage Management team EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 19. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

SUMMARY OF JOB PURPOSE Prepares food, including hot entrees, to specifications in an accurate and timely manner to provide guests with a quality product. Under general supervision, assists in the preparation of menu items by chopping vegetables, making salads, soups, sauces and putting together entrees. ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) Deliver internal and external guest service to Horseshoe Standards. Prepare a variety of foods according to customers' orders and/or chefs' instructions, following approved procedures. Reads food orders from computer printouts, and prepares food items according to established menu plans. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils. Wash, peel and/or cut various foods to prepare for cooking or serving. Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas. Observes Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items. Portion, arrange, and garnish food, and serve food to waiters or patrons. Uses and maintains all assigned areas and equipment in a sanitary, safe and effective manner. Completion of assigned tasks as written on prep sheet Ability to lift 70 lbs Butcher and accurately scale for portion, all meat products sold. ESSENTIAL QUALIFICATIONS Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. JOB QUALIFICATIONS: Demonstrated ability to prepare a wide variety of food items, to standard, in a high-volume, fast-paced operation. Demonstrated understanding and knowledge of the application of sanitation procedures. These skills and abilities are typically acquired through at least 1-year experience directly related to the accountabilities specified. Cook 1 Page 2 ABILITIES: 1. Ability understand and respond to written order, recipes and directs in English 2. Ability to correctly lift and transport objects weighing up to 50 lbs. 3. Ability to work a minimum of 8 hours with appropriate mobility and endurance 4. Ability to work flexible time periods as required of a cook in a resort environment 5. Ability to recognize different cooking oils and their cooking temperatures 6. Ability to use knives, other hand-held instruments and other food preparation equipment 7. Must have a sense of urgency to serve customers properly 9. Must have documented skills and competencies in preparing eggs, meats, batters, potatoes; blanching, steaming, sautéing; pasta and rice cookery; and preparing salads, sandwiches, cold appetizers and garnishments 10. Ability to portion, prepare and present meat, poultry and fish entrees, pastas, vegetables, pan sauces and butter sauces This list of essential functions, other duties, mental and physical demands, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed when the circumstances of the job change.

ESSENTIAL DUTIES & RESPONSIBILITIES: Responsible for the efficient and effective cleaning of all areas with higher standards of knowledge. Responsible for cleaning all restrooms, floors, windows, walls, stairs, escalators, and elevators Cleaning, disinfecting, and restocking all restrooms and closets. Mopping and vacuuming floors around the casino, all restrooms and entrances. Routine manual labor including but not limited to washing, mopping, sweeping, wet mopping, vacuuming, and cleaning walls, food service equipment and simple operation of basic equipment. Responsible for removing all trash and debris from machines, floors, and trash cans. Trash and debris to be deposited in the outside dumpsters. Attend to guest as needed for any housekeeping needs. Respond to any calls for spills in all areas of casino or trackside. Ensure the safety and security of guest and employees All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must be able to stand/walk/ sit for extended periods. Must be able to lift at least 50 pounds. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 18. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent required.

ESSENTIAL DUTIES & RESPONSIBILITIES: Greeting and thanking customers as they enter and exit the gaming facility Must be able to work around animals. Makes sure customers are of age by checking ID Very Guest Service oriented. All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must have excellent communication skills, be polite, and present a neat appearance. Must be able to read and write to ensure report completion. Must be able to work rotational shifts. Security experience helpful but not necessary Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. Subject to pre-employment drug screening. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

ESSENTIAL DUTIES & RESPONSIBILITIES: • Must be able to properly identify various foods and understand proper handling, preparation, and storage of these items to guarantee safe unadulterated products to our guests. • Pantry and salad preparation • Proper preparation of meats, poultry, seafood, vegetables, soups, stocks, and sauces. • Must be able to prepare items as needed to include, but not limited to broiling sautéing, deep-frying, pan-frying, boiling, steaming, baking, and grilling. • All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must have working kitchen knowledge. Must have a command of culinary terms and have strong mechanical skills. The use of all kitchen tools to include, but not limited to peelers, assorted knives, ovens, grills, fryolators, mixers, food processors, steam controlled equipment, and slickers'. Must have a strong knowledge of sanitations skills and be able to sanitize, and store kitchen equipment, and utensils according to proper industry standards, within specified time lines. Expected to perform their duties in various climates and conditions due to equipment that uses water, steam, chemicals, and heat for safe maintaining of food contact surfaces. Must be able to work under pressure in a fast paced environment, and complete tasks wish a “sense of urgency.” Candidate must be able to instruct proper methods and procedures while communicating to subordinate employees in a professional manner according to Scioto standards. Candidate will be required to fill out production schedules, openings and closing checklists, requisitions forms, and daily team briefings. A minimum of two years cooking experience required. Must be able to read, write, add, subtract, multiply, and divide. A culinary school diploma preferred. Must have a strong knowledge of safe proper use and storage of foods for human consumption. Must have a strong ability to perform job functions with minimum supervision, and follow as well as delegate information on daily production schedules and checklists. Must be physically able to repeatedly lift, bend, reach, stoop, climb, and carry items for extended amounts of time with reasonable accommodation. Must be able to physically lift and move items up to 40 lbs. A minimum of two-years food service experience required. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent

ESSENTIAL DUTIES & RESPONSIBILITIES: • Must handle cash, credit, and vouchers. Must understand and practice Family Style Service with all guest and team members. • Will rely on instructions and pre-established guidelines to perform the functions of the job. Must assist bussers and servers with basic daily duties. • Required to replenish supplies (i.e. salt/pepper, ketchup, etc.). • All other duties as assigned. EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS: Must have excellent communication skills, be polite, and present a neat appearance. Must be committed to 100% customer service! Must also be able to stand for prolonged periods of time. Must be physically able to lift up to 30lbs, bend, stoop, climb, and reach with or without reasonable accommodation. Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment. Must be at least 19. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation. EDUCATIONAL REQUIREMENTS: High School Diploma or equivalent.

ESSENTIAL DUTIES & RESPONSIBILITIES •Performs preventive maintenance tasks. •Completes and maintains preventive maintenance reports. •Assists maintenance technicians in completion of tasks and to learned techniques methods and procedures. •Other duties may be assigned. KNOWLEDGE, SKILLS & ABILITIES •High school diploma or GED equivalent preferred. •One year minimum experience preferred in the following areas: plumbing, sweat copper, installation and repair of plumbing fixtures, electrical components, and blue print reading. •Ability to obtain and maintain a valid state gaming license. PHYSICAL DEMANDS & WORK ENVIRONMENTS •Frequent standing, walking, use hands to handle, or feel; and reach with hands and arms. •Able to sit; climb or balance; and stoop, kneel, crouch, or crawl. •Able to lift and/or move up to 50 pounds. •The team member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high places, fumes or airborne particles, outside weather conditions, variable indoor temperatures, smoke, lighting and noise levels. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The Executive Host's foremost role is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Your overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. As a member of this team, you will be the first line of contact with a property's very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness. The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone. QUALIFICATIONS: Must be at least 21 years old or older Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Hotel Services, or other Sales experience is a plus) Salesforce knowledge preferred but not required Ability to think independently in making decisions to maximize customer service experience and program profitability Ability to effectively manage time and perform multiple tasks simultaneously Must be proficient with customer Point-of-Service systems Excellent interpersonal, communication, problem solving and analytical skills required Must have excellent customer service skills Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences Excellent networking abilities Avid member of the local community, including commercial and industry awareness Confidentiality is a must. Must present a well-groomed professional appearance Must be able to listen and respond to visual and aural cues Must have excellent oral and written communication skills Must be able to stand/walk/sit for extended period of time. May be exposed to working in a noisy, smoke/secondary smoke environment. REQUIREMENTS Responsible for generating gaming revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs. Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques. Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team. Significant amount of time customer facing; participating in special events and social functions. Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements. Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery. Establishes, coordinates, and leads both on and off-property VIP events. Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Responds to and consistently meets the needs of internal clients. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. Keeps track of existing products/services and/or progress on new initiatives. Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events. Develops skills to handle increasingly complex matters. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. Politely gives consistent, timely and accurate information and finds answer when unsure. All other duties as assigned.