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Service Associate jobs at Pennsylvania State Treasurer

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  • Psychological Services Associate 1 (Local Government) - Bedford County MH/ID

    State of Pennsylvania 2.8company rating

    Service associate job at Pennsylvania State Treasurer

    Thank you for checking out our position! Our vision is for every person and family that we serve to have a network of family, friends, advocates, and supportive services to live a full and productive life in our community. Learn more about us at ************ This opportunity is for a Therapist to provide counseling services in an Outpatient Program to individuals of all ages. Under the guidance of a supervisor, this Therapist will establish a written goal-specific treatment plan and serve as a resource as well as collaborate and consult with colleagues, community individuals, or agencies to assist in providing the highest quality of services. This position may also provide outpatient group therapy, adult mobile mental health services, and School Based Counseling services. School Therapists work on site in schools to assess student needs, provide consultation and education to school personnel, as well as make referrals. Full-time positions include excellent benefits such as healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, and paid holidays. We encourage work/life balance with a hybrid of remote and on-site work schedules for some positions. We are a family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave. Apply today to join us in serving the community! DESCRIPTION OF WORK This Psychological Services Associate will provide outpatient services in the Bedford County Outpatient Program which includes the School Based Counseling Program and Outpatient group therapy sessions. This position may also serve as a therapist for Adult Mobile Mental Health Services. Under the guidance of the supervisor, Outpatient Services duties include: * Providing individual therapy, family therapy, couples counseling, and group counseling to people of all ages utilizing various professional techniques * Collaborating with each client and documenting within the Electronic Medical Record (EMR) a strengths-based, goal-specific treatment plan * Performing Therapy Diagnostic Evaluations in order to enroll clientele in counseling and psychiatric services as well as to assess areas of need that might be effectively addressed by other mental health programs and services * Making medically necessary referrals to other programs as warranted * Coordinating care with other staff in order to assure the highest quality of services and to facilitate appropriate referrals * As needed, coordinating care with the Crisis Intervention staff in an effort facilitate crisis assessments related to voluntary hospitalizations when necessary * Attending meetings, participating in staff development trainings, and assisting with presentations/trainings to community organizations as needed Under the guidance of the supervisor, School Based Counseling duties include: * Providing group, individual, and play therapy to children and adolescents in the school * Formulating treatment plans and maintaining consumer records * Providing consultation and education to school personnel, community individuals, and agencies relating to mental health issues and resources * Completing on-site school mental health assessments and intakes for students identified by the school * Assessing student needs and completing appropriate referrals * Coordinating with Crisis Intervention staff in handling mental health emergencies in schools Under the guidance of the supervisor, Outpatient Group Therapy duties include: * Providing outpatient group therapy sessions to clientele in 60-90 minutes sessions focusing on topics that promote self-care, self-management, and self-recovery * Completing progress notes, treatment plans, assessments, coordination of care notes as required Under the guidance of the supervisor, Adult Mobile Mental Health Services duties include: * Serving as primary therapist providing services in consumer homes * Providing individual, martial, and family therapy utilizing diversified professional techniques * Establishing a written goal-specific treatment plan and completing up to date clinical notes in the chart Work Schedule and Additional Information: * This position reports to the DBHS Office for work. * Full-time employment * Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. * Hours must be adjusted as needed based upon consumer requests for evening appointments. * On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands, or in the event of an emergency. * New staff will be on probation for 6 months. * New staff may be eligible for a hybrid of on-site and remote work after 3-months of employment. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * A master's degree in psychology or a closely related field. * Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree. Other Requirements: * PA residency requirement is currently waived for this title. * You must be able to perform essential job functions. Legal Requirements: * You must pass a background investigation. * This position falls under the provisions of the Older Adult Protective Services Act. * Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance. * This position falls under the provisions of the Child Protective Services Law. * Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION * Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). * Your score is based on the detailed information you provide on your application and in response to the supplemental questions. * Your score is valid for this specific posting only. * You must provide complete and accurate information or: * your score may be lower than deserved. * you may be disqualified. * You may only apply/test once for this posting. * Your results will be provided via email. Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package. 01 Do you possess a conferred master's degree or higher, or are you within 3 months of receiving a conferred master's degree or higher, in psychology, counseling, counseling education, rehabilitation, human development, special education, or vocational rehabilitation? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ************* and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. * Yes * No 02 If you do not have the conferred master's degree or higher, on what date do you expect to receive your degree? Type N/A in the text box if this does not apply. 03 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. * Yes 04 WORK BEHAVIOR 1 - PSYCHOLOGICAL ASSESSMENT Assesses mental, behavioral, emotional, and developmental disorders of patients/clients/inmates by observing patients/clients/inmates; reviewing data and information, psychological reports, etc., provided by other professionals and staff; interviewing patients/clients/inmates, family, and/or staff to elicit information concerning patients/clients/inmates; administering and interpreting standardized tests of personality, interest, vocational aptitude, intelligence, academic achievement, degree of symptom severity, and/or risk assessment; and makes appropriate referrals in narrative reports based upon the patient's/client's/inmate's need. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have professional experience related to the work behavior above which includes assessing mental, behavioral, emotional, and developmental disorders of patients/clients/inmates by observing patients/clients/inmates AND reviewing data and information, psychological reports, etc. AND interviewing patients/clients/inmates, family, and/or staff to elicit information concerning patients/clients/inmates AND administering and interpreting standardized tests of personality, interest, intelligence, achievement, and/or risk assessment. * B. I have professional experience related to the work behavior above such as interviewing and assessing individuals OR administering OR interpreting standardized tests OR providing feedback to other professionals/individuals. * C. I have successfully completed college-level or graduate-level coursework; OR I have successfully completed an internship related to this work behavior. * D. I have NO experience, coursework, or training related to this work behavior. 05 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * The actual duties you performed related to psychological assessment. * Your level of responsibility. 06 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 07 WORK BEHAVIOR 2 - TREATMENT OF INDIVIDUALS Treats patients/clients/inmates/family and/or staff by utilizing various psychological techniques and ongoing assessment tools to continuously update the degree of symptom(s) severity and progress; selecting the appropriate approach to use in individual and/or group therapy and planning the frequency, intensity, and duration of therapy; collaborating with other professionals/specialists in diagnostic and evaluative multi-disciplinary team meetings to discuss diagnosis, etiology, treatment disposition, and community re-entry issues; prepares progress notes, psychological reports, behavioral safety and support plans, treatment plan statements, etc. related to the mental and emotional/behavioral status of patients/clients/inmates/family and/or staff which include data on diagnosis, risk analysis, level of functioning, prognosis, and remediation. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have professional experience related to the work behavior above which includes treating patients/clients/inmates/family, or staff by utilizing various psychological techniques AND selecting the appropriate approach to use in individual and/or group therapy AND planning the frequency, intensity, and duration of therapy AND collaborating with other professionals/specialists in diagnostic and evaluative multi-disciplinary team meetings to discuss diagnosis, etiology, treatment disposition, and community re-entry issues AND preparing progress notes, psychological reports, treatment plan statements, etc. related to the mental and emotional/behavioral status of patients/clients/inmates/family, or staff which include data on diagnosis, risk analysis, level of functioning, prognosis, AND remediation. * B. I have professional experience related to the work behavior above which includes treating individuals OR selecting the appropriate approach to use in individual/group therapy OR collaborating with other professionals/specialists or preparing progress reports/treatment plans for individuals in a setting where the treatment options are limited to a particular type of treatment/individual. * C. I have successfully completed college-level or graduate-level coursework; OR I have successfully completed an internship related to this work behavior. * D. I have NO experience, coursework, or training related to this work behavior. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * The actual duties you performed related to the treatment of individuals. * Your level of responsibility. 09 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website ****************************
    $30k-48k yearly est. 13d ago
  • Veterans Services Officer Supervisor, DMVA

    State of Pennsylvania 2.8company rating

    Service associate job at Pennsylvania State Treasurer

    Are you driven to uplift veterans and their families? The Department of Military and Veterans Affairs (DMVA) is seeking a passionate leader for our Lickdale Veterans' Outreach Center in Jonestown. As a Veterans Services Officer Supervisor, you will oversee staff delivering vital benefits. This role offers growth while championing those who served. Lead a team dedicated to veterans' success! Watch this video to see how you can make a difference for Pennsylvania's veterans by working for the Department of Military and Veterans Affairs. Come join the DMVA team! DESCRIPTION OF WORK In this leadership role, you will manage a team dedicated to providing comprehensive advice and assistance to veterans and their beneficiaries. Your team will ensure eligible individuals successfully access their entitled benefits, services, and programs through proactive outreach, intake, and counseling. A key focus will be promoting service quality and operational efficiency while strictly adhering to all relevant standards, policies, and regulations. Furthermore, you will be instrumental in supporting reintegration efforts, offering essential guidance to veterans transitioning back to civilian life. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: * Full-time employment, 37.5 hours per week * Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch. You may be required to work some evenings and weekends. * Telework: You may have the opportunity to work from home (telework) part-time, up to 5 days out of 10 days in a pay period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Jonestown. The ability to telework is subject to change at any time. Additional details may be provided during the interview. * Salary: In some cases, the starting salary may be non-negotiable. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * One year of experience as a Veterans Services Officer, DMVA (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration): or * Two years of experience in analyzing and determining individuals' eligibility for public benefits or services programs, which included one year performing advocacy or outreach work for veterans' benefits and services programs, and a bachelor's degree in human services, business administration, public administration, or a related field; or * An equivalent combination of experience and training which included one year of analyzing and determining individuals' eligibility and performing advocacy or outreach work for veterans' benefits and services programs. Special Requirements: * This position requires possession of a valid Pennsylvania non-commercial Class C driver's license or equivalent. * You must possess valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer or eligibility for accreditation within one year from the date of employment. Additional Requirements: * You must pass a favorable NCIC screening and possess one of the following for admittance to Fort Indiantown Gap: valid REAL ID-compliant driver's license; other REAL ID-compliant identification cards; alternative acceptable document such as a passport; or military/CAC/retirees' ID card. * You must be able to perform essential job functions. Preferred Qualifications (not required): * Completion of a period of military service in a branch of the United States Armed Forces and separation under honorable conditions * Supervisory experience * Experience identifying available or potential resources that can provide veterans with services * Experience using data to determine benefits eligibility Legal Requirement: * A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box. * Eligibility rules apply. 01 NSR- Do you possess a valid driver's license which is not under suspension? * Yes * No 02 If yes, please provide the license number and expiration date in the text box below. If no, please type N/A. 03 Have you been employed by the Commonwealth of Pennsylvania as a Veterans Services Officer, DMVA for one or more years full-time? * Yes * No 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 Do you possess one or more years of full-time experience analyzing and determining individuals' eligibility and performing advocacy or outreach work for veterans' benefits and services programs? * Yes * No 06 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 07 How many years of full-time experience do you possess analyzing and determining individuals' eligibility for public benefits or services programs? * a. 2 years or more * b. 1 but less than 2 years * c. None of the above 08 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 09 How much graduate coursework have you completed in human services, business administration, public administration, or a related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ************* and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. * a. 30 credits or more * b. Less than 30 credits * c. None 10 Preferred Qualification- What level of education do you have? * Doctorate's degree * Master's degree * Bachelor's degree * Associate's degree * Some college * High school diploma or GED * Other 11 Preferred Qualification- If you have a degree, in what field is your degree? 12 Preferred Qualification- How many years of experience do you have with veterans' benefits and services programs? * None * Less than 2 years * 2-3 years * 3-4 years * 4-5 years * 5+ years 13 Preferred Qualification- Please list dates and employers where you gained experience in analyzing and determining individuals' eligibility for veterans' benefits and services programs. (If none, type N/A.) 14 Preferred Qualification- How many years of experience do you have in analyzing and determining individuals' eligibility for veterans' benefits and services programs? * None * Less than 2 years * 2-3 years * 3-4 years * 4-5 years * 5+ years 15 Preferred Qualification-Please list dates and employers where you gained experience with veterans' benefits and services programs. (If none, type N/A.) 16 Preferred Qualification-Have you completed a period of military service in a branch of the United States Armed Forces and separation under honorable conditions? * Yes * No 17 Preferred Qualification- Do you have a valid accreditation by the U.S. Department of Veterans Affairs as a veteran's service officer? * Yes * No 18 Preferred Qualification- Are you willing to be eligible for accreditation by the U.S. Department of Veterans Affairs as a veteran's service officer within one year from date of employment? * Yes * No 19 Preferred Qualification- How long have you been a supervisor? * Less than 1 year * 1-3 years * 4-8 years * More than 8 years 20 Preferred Qualification- How many have you directly supervised at one time? * 1 * 2-3 * 4-6 * More than 6 21 Preferred Qualification- Do you have experience in identifying available or potential resources that can provide veterans with services? (Check all that apply.) * Housing Assistance Compensation or Pension Programs * Homeless Programs * Food Distribution Programs * Temporary Financial Assistance Programs * Other * None 22 Please indicate the types of data you have used to determine benefits eligibility. (Check all that apply.) * DD214 * Income * Disability Rating * Other * None Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://*********************
    $62k-101k yearly est. 5d ago
  • Oil Sales Service Representative

    Heritage-Crystal Clean, LLC 4.5company rating

    Harrisburg, PA jobs

    job
    $32k-53k yearly est. 1d ago
  • Customer Service Representative (Spanish/Portuguese)

    National Safety Council 4.0company rating

    Syracuse, NY jobs

    Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries. Position Highlights: Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting. Scope / Accountabilities State Programs, Traffic Court Programs 25-30 courses/products supported in different formats (e.g., online, in-person classroom) What You'll Do: Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries. Apply empathy, listening, and service techniques to defuse situations and avoid call escalation. Provide specific and unique program/schedule information accurately to customers. Efficiently communicate through chat and email to research and resolve enrollment/completion issues. Accurately input student data and process live credit card payments while maintaining PII and PCI compliance. Clearly and concisely document customer interactions with account notes in business systems. Respond to customer messages; place outbound calls to customers to answer general questions, complete registration, or process other routine transactions. Consistently promote self-service options and customer engagement to meet team goals. Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution. Promptly process returned mail-in business systems to reduce costs associated with outdated address data. Complete other duties as assigned. We're Looking for Someone with: High school diploma and at least 2 years of relevant customer service or call center experience. Strong customer service and team orientation. Data entry accuracy and integrity. Bilingual (English/Spanish/Portuguese) a must. Bachelor's degree preferred. Experience with Microsoft Office is a plus. Hourly rate - $19.50/hr This is a remote position. Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Student loan pay-down Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is an equal-opportunity employer.
    $19.5 hourly Auto-Apply 60d+ ago
  • Chief Digital Services Officer

    City of Philadelphia, Pa 4.6company rating

    Philadelphia, PA jobs

    A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: * Impact - The work you do here matters to millions. * Growth - Philadelphia is growing, why not grow with it? * Diversity & Inclusion - Find a career in a place where everyone belongs. * Benefits - We care about your well-being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Chief Digital Services Officer (CDSO) is an experienced technology leader responsible for driving the City's digital transformation agenda. This role leads the design, development, and delivery of resident-facing digital services and internal enterprise systems that power city operations. The CDSO will serve as the strategic and technical champion for digital innovation, modernizing platforms, improving accessibility, and strengthening Philadelphia's position as a nationally recognized digital government. Please note, we are looking for candidates with deep technical acumen and a foundation in modern software development. The CDSO reports directly to the Chief Information Officer (CIO) and collaborates closely with departmental leadership across the City to align technology modernization with operational impact. Digital Strategy Development: * Manage the City's public-facing digital strategy. Develop and implement a comprehensive City-wide digital innovation strategy that aligns with key departmental business objectives. This includes setting the vision for digital initiatives, ensuring they integrate seamlessly with overall strategic planning and align with broad organizational goals. * Champion innovation leadership. Lead digital innovation across departmental units. Encourage creative thinking, explore emerging technologies, and identify opportunities for growth and efficiency. * Prioritize digital equity, and accessibility. This involves creating solutions that serve all residents, regardless of socioeconomic status or abilities and using user research and data to make informed decisions. Leadership and Team Management: * Lead and inspire the Software Development Director and other business units, fostering a collaborative and innovative work environment. * Oversee the recruitment, development, and performance management of the digital innovation team. * Excel in change management. Leading teams through digital transformations requires the ability to navigate resistance, communicate effectively, and inspire confidence in the vision. Project Oversight and Execution: * Oversee the design, development, and deployment of cutting-edge mobile apps, websites, and software applications. * Ensure all digital projects are delivered on time, within budget, and meet high-quality standards. * Ensure appropriate platform management. Oversee the development and management of digital platforms. This includes evaluating existing systems, identifying gaps, and recommending improvements. * The CDSO must align digital initiatives with broader organizational goals, anticipate future trends, and make informed decisions. Innovation and Trends: * Stay abreast of emerging technologies and industry trends to ensure the city remains at the forefront of digital innovation. * Foster a culture of experimentation and continuous improvement, encouraging the exploration of new technologies and methodologies. Stakeholder Collaboration: * Collaborate with key stakeholders. Work closely with cross-functional partners, including the CIO and other executive team members, to drive digital initiatives. Foster collaboration, knowledge sharing, and best practices. * Identify opportunities for digital transformation across city departments and services to enhance efficiency, accessibility, and user experience. Performance Measurement and Reporting: * Establish metrics and KPI's to measure the success of digital initiatives and report progress to the CIO and other stakeholders. * Ensure transparency and accountability in all digital projects, maintaining a high level of public trust and engagement. * Establish and report on Return on Investment (ROI) metrics. Measure ROI for digital projects. Fine-tune approaches as needed to ensure the organization invests in the right tools and resources. Operations * Coordinates the development and implementation of major project timelines where appropriate. * Follows effective relationship and project management processes in coordination with team members and engagement managers at the City. * Sets and monitors SLAs for production systems that the team supports. * Collaborates with City leaders, providing infrastructure and networking support. Qualifications Required: * Proven track record managing complex projects. * Ability to solve complex business problems and develop user/business-driven technology strategies and plans. * Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills. * Proven analytical and problem-solving abilities, including the ability to anticipate, identify, and solve critical problems. * Exceptional customer service orientation. * At least 7+ years working in a similar field. At least 5 years of direct management experience, preferably 2+ at the executive management level. A strong background in digital technologies and a proven track record in digital transformation. Additional Information Salary: $175k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: * A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you're interested in this position. We read every single one! * Your resume or curriculum vitae. * Optionally, an online professional portfolio or public GitHub account. We won't accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: * We offer Comprehensive health coverage for employees and their eligible dependents * Our wellness program offers eligibility into the discounted medical plan * Employees receive paid vacation, sick leave, and holidays * Generous retirement savings options are available * Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. * Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. * Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************.
    $175k yearly 60d+ ago
  • Chief Digital Services Officer

    City of Philadelphia 4.6company rating

    Philadelphia, PA jobs

    A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: • Impact - The work you do here matters to millions. • Growth - Philadelphia is growing, why not grow with it? • Diversity & Inclusion - Find a career in a place where everyone belongs. • Benefits - We care about your well-being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Chief Digital Services Officer (CDSO) is an experienced technology leader responsible for driving the City's digital transformation agenda. This role leads the design, development, and delivery of resident-facing digital services and internal enterprise systems that power city operations. The CDSO will serve as the strategic and technical champion for digital innovation, modernizing platforms, improving accessibility, and strengthening Philadelphia's position as a nationally recognized digital government. Please note, we are looking for candidates with deep technical acumen and a foundation in modern software development. The CDSO reports directly to the Chief Information Officer (CIO) and collaborates closely with departmental leadership across the City to align technology modernization with operational impact. Digital Strategy Development: Manage the City's public-facing digital strategy. Develop and implement a comprehensive City-wide digital innovation strategy that aligns with key departmental business objectives. This includes setting the vision for digital initiatives, ensuring they integrate seamlessly with overall strategic planning and align with broad organizational goals. Champion innovation leadership. Lead digital innovation across departmental units. Encourage creative thinking, explore emerging technologies, and identify opportunities for growth and efficiency. Prioritize digital equity, and accessibility. This involves creating solutions that serve all residents, regardless of socioeconomic status or abilities and using user research and data to make informed decisions. Leadership and Team Management: Lead and inspire the Software Development Director and other business units, fostering a collaborative and innovative work environment. Oversee the recruitment, development, and performance management of the digital innovation team. Excel in change management. Leading teams through digital transformations requires the ability to navigate resistance, communicate effectively, and inspire confidence in the vision. Project Oversight and Execution: Oversee the design, development, and deployment of cutting-edge mobile apps, websites, and software applications. Ensure all digital projects are delivered on time, within budget, and meet high-quality standards. Ensure appropriate platform management. Oversee the development and management of digital platforms. This includes evaluating existing systems, identifying gaps, and recommending improvements. The CDSO must align digital initiatives with broader organizational goals, anticipate future trends, and make informed decisions. Innovation and Trends: Stay abreast of emerging technologies and industry trends to ensure the city remains at the forefront of digital innovation. Foster a culture of experimentation and continuous improvement, encouraging the exploration of new technologies and methodologies. Stakeholder Collaboration: Collaborate with key stakeholders. Work closely with cross-functional partners, including the CIO and other executive team members, to drive digital initiatives. Foster collaboration, knowledge sharing, and best practices. Identify opportunities for digital transformation across city departments and services to enhance efficiency, accessibility, and user experience. Performance Measurement and Reporting: Establish metrics and KPI's to measure the success of digital initiatives and report progress to the CIO and other stakeholders. Ensure transparency and accountability in all digital projects, maintaining a high level of public trust and engagement. Establish and report on Return on Investment (ROI) metrics. Measure ROI for digital projects. Fine-tune approaches as needed to ensure the organization invests in the right tools and resources. Operations Coordinates the development and implementation of major project timelines where appropriate. Follows effective relationship and project management processes in coordination with team members and engagement managers at the City. Sets and monitors SLAs for production systems that the team supports. Collaborates with City leaders, providing infrastructure and networking support. Qualifications Required: Proven track record managing complex projects. Ability to solve complex business problems and develop user/business-driven technology strategies and plans. Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills. Proven analytical and problem-solving abilities, including the ability to anticipate, identify, and solve critical problems. Exceptional customer service orientation. At least 7+ years working in a similar field. At least 5 years of direct management experience, preferably 2+ at the executive management level. A strong background in digital technologies and a proven track record in digital transformation. Additional Information Salary: $175k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: • A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you're interested in this position. We read every single one! • Your resume or curriculum vitae. • Optionally, an online professional portfolio or public GitHub account. We won't accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee : • We offer Comprehensive health coverage for employees and their eligible dependents • Our wellness program offers eligibility into the discounted medical plan • Employees receive paid vacation, sick leave, and holidays • Generous retirement savings options are available • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to [email protected] .
    $175k yearly 18h ago
  • Chief Digital Services Officer

    City of Philadelphia 4.6company rating

    Philadelphia, PA jobs

    A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: • Impact - The work you do here matters to millions. • Growth - Philadelphia is growing, why not grow with it? • Diversity & Inclusion - Find a career in a place where everyone belongs. • Benefits - We care about your well-being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Chief Digital Services Officer (CDSO) is an experienced technology leader responsible for driving the City's digital transformation agenda. This role leads the design, development, and delivery of resident-facing digital services and internal enterprise systems that power city operations. The CDSO will serve as the strategic and technical champion for digital innovation, modernizing platforms, improving accessibility, and strengthening Philadelphia's position as a nationally recognized digital government. Please note, we are looking for candidates with deep technical acumen and a foundation in modern software development. The CDSO reports directly to the Chief Information Officer (CIO) and collaborates closely with departmental leadership across the City to align technology modernization with operational impact. Digital Strategy Development: Manage the City's public-facing digital strategy. Develop and implement a comprehensive City-wide digital innovation strategy that aligns with key departmental business objectives. This includes setting the vision for digital initiatives, ensuring they integrate seamlessly with overall strategic planning and align with broad organizational goals. Champion innovation leadership. Lead digital innovation across departmental units. Encourage creative thinking, explore emerging technologies, and identify opportunities for growth and efficiency. Prioritize digital equity, and accessibility. This involves creating solutions that serve all residents, regardless of socioeconomic status or abilities and using user research and data to make informed decisions. Leadership and Team Management: Lead and inspire the Software Development Director and other business units, fostering a collaborative and innovative work environment. Oversee the recruitment, development, and performance management of the digital innovation team. Excel in change management. Leading teams through digital transformations requires the ability to navigate resistance, communicate effectively, and inspire confidence in the vision. Project Oversight and Execution: Oversee the design, development, and deployment of cutting-edge mobile apps, websites, and software applications. Ensure all digital projects are delivered on time, within budget, and meet high-quality standards. Ensure appropriate platform management. Oversee the development and management of digital platforms. This includes evaluating existing systems, identifying gaps, and recommending improvements. The CDSO must align digital initiatives with broader organizational goals, anticipate future trends, and make informed decisions. Innovation and Trends: Stay abreast of emerging technologies and industry trends to ensure the city remains at the forefront of digital innovation. Foster a culture of experimentation and continuous improvement, encouraging the exploration of new technologies and methodologies. Stakeholder Collaboration: Collaborate with key stakeholders. Work closely with cross-functional partners, including the CIO and other executive team members, to drive digital initiatives. Foster collaboration, knowledge sharing, and best practices. Identify opportunities for digital transformation across city departments and services to enhance efficiency, accessibility, and user experience. Performance Measurement and Reporting: Establish metrics and KPI's to measure the success of digital initiatives and report progress to the CIO and other stakeholders. Ensure transparency and accountability in all digital projects, maintaining a high level of public trust and engagement. Establish and report on Return on Investment (ROI) metrics. Measure ROI for digital projects. Fine-tune approaches as needed to ensure the organization invests in the right tools and resources. Operations Coordinates the development and implementation of major project timelines where appropriate. Follows effective relationship and project management processes in coordination with team members and engagement managers at the City. Sets and monitors SLAs for production systems that the team supports. Collaborates with City leaders, providing infrastructure and networking support. Qualifications Required: Proven track record managing complex projects. Ability to solve complex business problems and develop user/business-driven technology strategies and plans. Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills. Proven analytical and problem-solving abilities, including the ability to anticipate, identify, and solve critical problems. Exceptional customer service orientation. At least 7+ years working in a similar field. At least 5 years of direct management experience, preferably 2+ at the executive management level. A strong background in digital technologies and a proven track record in digital transformation. Additional Information Salary: $175k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: • A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you're interested in this position. We read every single one! • Your resume or curriculum vitae. • Optionally, an online professional portfolio or public GitHub account. We won't accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents • Our wellness program offers eligibility into the discounted medical plan • Employees receive paid vacation, sick leave, and holidays • Generous retirement savings options are available • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *****************.
    $175k yearly 30d ago
  • Customer Service Specialist (Revenue Services)

    City of Sacramento (Ca 4.3company rating

    Sacramento, CA jobs

    With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned.- Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. * Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. * Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. * Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. * Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. * Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. * Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. * Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. * Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations * Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. * Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. * Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. * Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. * Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. * Perform notary duties. * Provide exceptional customer service to those contacted in the course of work. * Other related duties may also be performed; not all duties listed are necessarily performed by each individual.Knowledge of: * English usage, spelling, grammar and punctuation. * Basic bookkeeping and record keeping methods. * Mathematical procedures and calculations, including percentages, calculations, and pro-rations. * Methods of researching and recording. * City codes and ordinances, policies, procedures, and regulations of assigned division/department. * Various rates and fees schedules. * Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. * Methods and equipment used in processing payments. * Modern office methods, practices, procedures for billing purposes. * Computer operations, including computer software applications and other specialized business applications. * Principals of supervision and training. Skill in: * Computer keyboard, typewriter and 10-key calculator. * Working as part of a team. * Phone skills and diplomacy. * Computer and Internet searches. Ability to: * Exercise tact, judgment and patience in dealing with the public, staff and client departments. * Utilize specialized computer business applications and systems for account and billing purposes. * Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. * Analyze and prepare schedules, reports and statements regarding municipal operations. * Interpret and apply City regulations and procedures as applicable to billing, fees and collections. * Work independently with minimal supervision. * Work any shift, including weekends and holidays is mandatory for some assignments. * Perform specialized technical work involving independent judgment. * Type at a speed of not less than 35 net words per minute. * Perform mathematic calculations. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain effective working relationships with those contacted in the course of work. * Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; * Employment applications must be submitted online; paper applications will not be accepted. * Employment applications will be considered incomplete and will be disqualified: * If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). * If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. * Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. * Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. * If you're requesting Veteran's credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran's credit can be found in the Civil Service Board rules under rule 4.9C. * Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: * Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. * A resume will not substitute for the information required in the T&E questions. 3. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate's eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination. 4. Screening Committee: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: * Please visit **************************************************** for a comprehensive, step-by-step guide to the application process. * For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at **************. * Visit the City of Sacramento Human Resources Department website at *********************************************** * Send an email to *******************************; or * Call the Human Resources Department at **************
    $37k-45k yearly est. 9d ago
  • Veteran Services Officer

    Van Buren County 3.8company rating

    Paw Paw, MI jobs

    Department: Veteran Services Job Status: Full-Time Rate of Pay: $22.71 - 31.04 based on experience JOB SUMMARY: Counsels, advises, and assists veterans and their dependents in obtaining benefits provided for them by County, State, and Federal Law. Acts as an advocate and case manager for veterans in need of such services. Assists the director of the office as needed to advocate, educate and grow the programs for Veterans in Van Buren County. This position reports to the Veterans' Services Director. ABILITIES, KNOWLEDGE, AND SKILLS: Must possess impeccable Customer Service Experience Must possess a thorough knowledge of state and federal laws and regulations governing the provision of veterans' services. Exceptional planning, prioritization and organizational skills accompanied by strong attention to detail. Skilled in preparing and writing reports and presentations. Strong planning, prioritization and organizational skills accompanied by strong attention to detail. Skilled in preparing reports and presentations. Ability to deliver excellent oral and written communication skills in a manner appropriate to the audience. Exceptional interpersonal and problem-solving skills. Proficient with Adobe, MS Word, PowerPoint, Excel, and Outlook. Ability to complete work online, in the field or in a remote environment. Skill in managing a budget. Work independently and with and team. Excellent customer service skills. PRINCIPLE DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Conducts interviews of Veterans and/or their dependents and widows and advises them of their rights under County, State and Federal law. Provides referrals to other agencies to help meet the needs of the clients that cannot be met by the available benefits. Monitors progress of such referrals to ensure services are coordinated and received. Provides assistance and/or files claims for Veterans' benefits. Specifically, VA Health Care, Compensation Claims, Appeals, Aid and Attendance Claims, Care Giver Claims, Dependency and Indemnity Compensation Claims, Burial Services and Pensions. Monitors all claims filed to assure compliance with all State and Federal law. Provides assistance to Veterans and dependents in the preparation and follow-up of applications for State and Federal benefits. Research medical conditions and obtain necessary medical records from physicians to support claims. Obtain necessary financial information and corroborating information as needed. Contact and assist survivors of a deceased veteran in obtaining death information. Apply for benefits such as burial in a national cemetery, burial allowances, government grave marker, government life insurance proceeds and survivor benefits. Advise and assist veterans on all phases of government life insurance. Assist a veteran, or the eligible survivor of a veteran, in obtaining Veterans' Administration home loan benefits. Ensure timelines are met to expedite benefit claims. Assist veterans/dependents in appealing denied claims. Establishes and maintains confidential client files. Develops and maintains professional relationships with local agencies serving Veterans including: Veterans Administration, Senior and Disabled Services, Adult and Family Services, Michigan Department of Veterans Affairs and others service organizations. Maintains current Veterans publications such as Federal, State and County information and instructions and resource material on V.A. Medical Centers, outpatient clinics and their programs. Coordinates with Van Buren County Transit Veterans' transportation program to provide services as needed. Composes correspondence and reports regarding inquiries on other Veterans related matters. Assists with grant submissions and reporting requirements. Orders supplies and services for the Veterans' Services Office. Executes an outreach program to provide services to Veterans and their dependents particularly in senior living/adult care facilities in Van Buren County. Assist in Management of Emotional Support Animal Program. Assist in the management and execution of the Van Buren County Horticulture Program. Assist in the Execution of the Veterans Standdown in the Fall. QUALIFICATIONS / EXPERIENCE: Associates Degree and one to three years of experience in a related field; or an equivalent combination of education and experience in veterans' services, human relations, social service fields or business. Must have a valid driver's license. Service in the Armed Forces of the United States, with a discharge under honorable conditions is preferred. Veterans' Services Officers must complete the National Association of County Veterans' Service Officer training and Department of Veterans' Services certification process within one (1) year of their initial hire date and continuing Education Units (CEU's) every year thereafter. OTHER REQUIREMENTS: Must be willing to travel as needed. Employment is dependent on background check, criminal history, and drug screen. Applicant must complete County application form. SUPERVISORY RESPONSIBILITIES: Direct Reports: None Delegation of Work: Not applicable Supervision Given: Not applicable Reports To: This position reports to the Veterans' Services Director WORK LOCATION AND PHYSICAL DEMANDS: The primary work location is in an office environment. Work may also be done in the community or remotely. Position is physically comfortable; individual has discretion about sitting (80%), walking (10%), and standing, etc. Occasional lifting, pushing, climbing, and pulling may be required of around twenty-five pounds. Occasional evening and/or weekend work may be required. Send Applications To: Van Buren County Administration Building 219 E. Paw Paw Street, Suite 302 Paw Paw, MI 49079 Applications are available from Human Resources Division Phone: ************** Website: ****************************************** Or apply online through our Career Portal! Van Buren County Government is An Equal Opportunity Employer
    $22.7-31 hourly Auto-Apply 15d ago
  • Nutrition Services Associate-DVS

    Community Action Partnership of Lancaster County Inc. 3.6company rating

    Lancaster, PA jobs

    Nutrition Services Associate DVS Program: Nutrition Classification: Non-Exempt/Part-Time Maintain kitchen and equipment cleanliness in accordance with state and local health regulations. Perform all job duties in a manner that is trauma informed, culturally competent and consistent with DVS/CAP's mission, vision, and values. DUTIES/RESPONSIBILITIES: Meal Preparation and Planning Prepare lunch meals including provisions for weekend and holiday meals. Provides self-serve breakfast items for clients daily. Supports/prepares special meals (i.e., food boxes for clients exiting the program, holidays, and emergency needs). Coordinates with CAP Kitchen Manager to prepare weekly menu and ensure product availability. Provides weekly food order in coordination with CAP Kitchen Manager for supervisor's review and approval. Kitchen Supervision and Assistance Maintain kitchen cleanliness throughout the week. Supervises and assists residents and volunteers in the general cleaning and cooking in the kitchen when needed. Conducts kitchen orientations for all residents. Ensure kitchen meets the standard of health regulators. Inventory Management Maintains kitchen inventory of pots, pans, plates, utensils, etc. Conducts regular inventory and rotates food in pantry, refrigerators, and freezers. Food Donations Coordination Coordinates food donations with CAP Partners from outside resources including pickup, sorting, and storage. Training and Compliance Completes required programmatic training. *Performs other related duties as assigned. EDUCATION/EXPERIENCE REQUIREMENTS High School Diploma/GED required. Must have a valid PA driver's license. 2 years of experience cooking in volume. Must be a PA Food Safety Certificate or ability to obtain certificate within 90 days of hire. Must complete 45-hour domestic violence training within 6 months of employment. **Please see attached for full job description** We value our team by uniting our employees with our mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered: Sign-on Bonus, only available for external candidates Benefits: 403(b) Plan / EAP Program Paid Parental Leave Equal Employment Opportunity CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
    $26k-35k yearly est. Auto-Apply 7d ago
  • Nutrition Services Associate-DVS

    Community Action Partnership of Lancaster County Inc. 3.6company rating

    Lancaster, PA jobs

    Nutrition Services Associate DVS Program: Nutrition Classification: Non-Exempt/Part-Time Maintain kitchen and equipment cleanliness in accordance with state and local health regulations. Perform all job duties in a manner that is trauma informed, culturally competent and consistent with DVS/CAP's mission, vision, and values. DUTIES/RESPONSIBILITIES: Meal Preparation and Planning Prepare lunch meals including provisions for weekend and holiday meals. Provides self-serve breakfast items for clients daily. Supports/prepares special meals (i.e., food boxes for clients exiting the program, holidays, and emergency needs). Coordinates with CAP Kitchen Manager to prepare weekly menu and ensure product availability. Provides weekly food order in coordination with CAP Kitchen Manager for supervisor's review and approval. Kitchen Supervision and Assistance Maintain kitchen cleanliness throughout the week. Supervises and assists residents and volunteers in the general cleaning and cooking in the kitchen when needed. Conducts kitchen orientations for all residents. Ensure kitchen meets the standard of health regulators. Inventory Management Maintains kitchen inventory of pots, pans, plates, utensils, etc. Conducts regular inventory and rotates food in pantry, refrigerators, and freezers. Food Donations Coordination Coordinates food donations with CAP Partners from outside resources including pickup, sorting, and storage. Training and Compliance Completes required programmatic training. *Performs other related duties as assigned. EDUCATION/EXPERIENCE REQUIREMENTS High School Diploma/GED required. Must have a valid PA driver's license. 2 years of experience cooking in volume. Must be a PA Food Safety Certificate or ability to obtain certificate within 90 days of hire. Must complete 45-hour domestic violence training within 6 months of employment. **Please see attached for full job description** We value our team by uniting our employees with our mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered: Sign-on Bonus, only available for external candidates Benefits: 403(b) Plan / EAP Program Paid Parental Leave Equal Employment Opportunity CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
    $26k-35k yearly est. Auto-Apply 6d ago
  • Nutrition Services Associate-DVS

    Community Action Partnership of Lancaster County Inc. 3.6company rating

    Lancaster, PA jobs

    Nutrition Services Associate DVS Program: Nutrition Classification: Non-Exempt/Part-Time Maintain kitchen and equipment cleanliness in accordance with state and local health regulations. Perform all job duties in a manner that is trauma informed, culturally competent and consistent with DVS/CAP's mission, vision, and values. DUTIES/RESPONSIBILITIES: Meal Preparation and Planning Prepare lunch meals including provisions for weekend and holiday meals. Provides self-serve breakfast items for clients daily. Supports/prepares special meals (i.e., food boxes for clients exiting the program, holidays, and emergency needs). Coordinates with CAP Kitchen Manager to prepare weekly menu and ensure product availability. Provides weekly food order in coordination with CAP Kitchen Manager for supervisor's review and approval. Kitchen Supervision and Assistance Maintain kitchen cleanliness throughout the week. Supervises and assists residents and volunteers in the general cleaning and cooking in the kitchen when needed. Conducts kitchen orientations for all residents. Ensure kitchen meets the standard of health regulators. Inventory Management Maintains kitchen inventory of pots, pans, plates, utensils, etc. Conducts regular inventory and rotates food in pantry, refrigerators, and freezers. Food Donations Coordination Coordinates food donations with CAP Partners from outside resources including pickup, sorting, and storage. Training and Compliance Completes required programmatic training. *Performs other related duties as assigned. EDUCATION/EXPERIENCE REQUIREMENTS High School Diploma/GED required. Must have a valid PA driver's license. 2 years of experience cooking in volume. Must be a PA Food Safety Certificate or ability to obtain certificate within 90 days of hire. Must complete 45-hour domestic violence training within 6 months of employment. **Please see attached for full job description** We value our team by uniting our employees with our mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered: Sign-on Bonus, only available for external candidates Benefits: 403(b) Plan / EAP Program Paid Parental Leave Equal Employment Opportunity CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
    $26k-35k yearly est. 7d ago
  • Pre-Trial Services Officer I

    Montgomery County, Pa 3.9company rating

    Norristown, PA jobs

    The Pretrial Officer is responsible for interviewing and completing assessments for individuals charged with criminal offenses and monitoring individuals released on bail to ensure compliance with Court ordered conditions. The Pretrial Officer will complete the actuarial risk assessment and summarize the defendant's criminal history so that the Court can make timely and informed bail decisions to ensure public safety and Court appearance. This role is responsible for monitoring bail conditions imposed by the Court and providing violation and status summaries as needed. The Pretrial Officer will utilize Evidence Based Practices, mental health and drug substance abuse screening tools to identify needs and make appropriate treatment referrals. * Position covered by a collective bargaining agreement. * Monitors a caseload through direct contact with individuals and maintain collateral contacts with agencies and associates who influence their life. * Investigate criminal backgrounds, complete pretrial risk assessment, and prepare reports. * Foster an environment which promotes diversity, equity, and inclusion. * Utilize Evidence Based and Best Practices in the field of community supervision. * Utilize Motivational Interviewing to aid in positive behavioral change. * Address and re-direct non-reporting, ongoing substance use, and noncompliance or procedural issues that may arise. * Facilitate monitoring utilizing a variety of methods including electronic monitoring, office, video, and/or telephonic contacts, drug and alcohol screening, and referrals for treatment. * Maintain accurate case records and review for quality assurance. * Prepare Court reports and documents as needed. * Interact through written and verbal correspondence with the Judiciary. * Develop and maintain professional relationships with government and other agencies that provide services. * Complete 40 hours of professional development training annually. * Undergo and maintain successful: Federal Bureau of Investigation (FBI) Criminal History Clearance, PA Child Abuse History, and MCCF clearances when applicable. * Obtain JNET certification; maintain recertification. * Complete training and maintain compliance with Mandated Reporting Regulations through PA Child Protective Services Law. * May be required to work non-traditional hours to include nights, weekends, holidays, and after hours on-call responsibilities. * Perform additional duties, tasks, and special projects as required. DEPARTMENT SPECIFIC DUTIES AND RESPONSIBILITIES: * Develop competencies in Evidence Based and Best Practices: Motivational Interviewing (MI). Public Safety Assessment (PSA), Decision Making Framework (DMF), and judicial guidelines pertaining to release recommendations. * Complete MCCF orientation on safety and situational awareness; complete self- defense training. * Facilitate language access, complete SSI and mental health assessments, conduct intakes following court, manage transportation of released defendants, ensure victim information is provided to the Court. * Monitor conditions of bail and promptly report violations and noncompliance to the court in accordance with departmental policy. * Provide guidance to individuals with specific needs, including but not limited to: social, emotional, mental health, and other rehabilitative needs. * Coordinate Public Defender Consultation and complete application for representation of the Public Defender. * Prepare Court orders; provide the Court with appropriate and informed status reports and recommendations. * Essential employee; must maintain mandatory minimum staffing requirements, 365 days per year; may result in mandatory overtime. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Bachelor's degree in criminal justice or related field. * Excellent oral and written communication skills. * Strong time management and organizational skills. * Ability to multi-task. * Fundamental belief in a presumption of innocence. * Commitment to promoting public safety. * Some knowledge of the Criminal Justice System, Mental Health Diagnoses, and Substance Use Disorder. * Professionalism and a commitment to treating people with dignity and respect. * Must possess a valid driver's license. * Undergo thorough pre-employment background investigation and drug screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA). While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Drug and alcohol testing is performed on individuals to ensure compliance with specific Court orders. Employees may be exposed to bodily fluids, which can potentially pose health hazards. Personal Protective Equipment is provided. There is further possibility of illness due to frequent contact with the public. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA). The noise level in the work environment is usually moderate.
    $41k-52k yearly est. 33d ago
  • Corrections Agent (Probation Officer), Human Services Department

    Stearns County 3.7company rating

    Clow, MN jobs

    Salary Hiring Rate: $32.33/hour, Grade 19, Non-Exempt, AFSCME Human Services Stearns County Mission: Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All. Stearns County Values: Professional | Approachable | Responsive | Collaborative | Fair & Equitable Stearns County is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, sex, age, marital status, public assistance status, veteran status, disability or sexual orientation. It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete. SALARY: Grade 19, Non-Exempt Position, AFSCME-Human Services Unit and MNA Stearns County derives strength from the diversity of its workforce and provides a welcoming environment where all are respected and valued. We are seeking a highly dedicated individual with a strong work ethic to join our Community Corrections team! This position is especially ideal for someone who enjoys the challenges of supervising and working with individuals placed on court ordered supervision. If you are interested in helping to strengthen our communities through your daily work with a diverse population and a collaborative team, this is your opportunity to make a difference through a rewarding career in public service and enjoy the excellent quality of life in Central Minnesota. Position Objective To provide investigative services to the court and releasing authorities. This position is responsible for supervisory and referral services in order to protect public safety, facilitate law abiding behavior, and to facilitate positive change. Current Assignments: Adult Low Intensity Probation Essential Duties and Responsibilities These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification. 1. Determines supervision level of justice-involved clients according to the caseload management classification system to ensure supervision based on level of risk. 2. Supervises court ordered individuals in accordance with classification standards. 3. Prepares case plans to ensure appropriate behaviors in addition to legal requirements. 4. Completes assessments and re-assessments to determine risk levels. 5. Ensures compliance with rules established by the Court or releasing authority for those under court ordered supervision. 6. Observes and collects client biological specimens and reviews results to ensure compliance with conditions in part by collectively engaging with a diverse population group. 7. Provides court ordered supervision for clients in the community to facilitate positive change. 8. Conducts field visits to places such as homes, offices, schools, and placement facilities. 9. Completes progress reports and apprehension/detention orders. 10. Coordinates with law enforcement to apprehend and detain clients to ensure community safety with the issuance of an apprehension and detention order to ensure public safety. 11. Prepares pre- and post-dispositional investigation reports for use by various correctional authorities to make appropriate sentencing, case planning and releasing decisions. 12. Conducts collateral research work necessary to prepare comprehensive assessments; emphasizes prior criminal and delinquent involvement and concerns of the victims. 13. Develops sentencing recommendations for the court and testifies in court. 14. Collaborates with other divisions and jurisdictions with the implementation of an appropriate treatment plan to maximize the client's adjustment in the community. 15. Develops, identifies and makes appropriate referrals to treatment resources as needed for rehabilitation. 16. Maintains complete, accurate, and up-to-date client records to effectively document case activity and support decisions. 17. Attends work in a regular and timely manner. 18. Performs other duties as assigned or apparent. Minimum Qualifications In order to be considered for this position, applicants must possess the following: Bachelor's degree or higher in corrections, criminal justice, psychology, sociology, social work, or closely related field One year of progressively related experience Valid Minnesota Driver's License or ability to obtain within 30 days of employment Reliable means of transportation to travel to multiple locations within Stearns County and the surrounding area, some of which may not be accessible by public transportation Desirable Knowledge, Skills and Abilities 1. Knowledge of the court system. 2. Knowledge of the utilization of appropriate resources and services. 3. Ability to utilize effective interview techniques. 4. Knowledge of, and skill in, implementation of Evidenced Based Practices 5. Ability to manage time productively. 6. Ability to work both independently and as part of a team. 7. Ability to establish and maintain accurate records. 8. Ability to effectively communicate verbally and in writing. Accountabilities Shared By All Employees 1. Performs job responsibilities in a manner consistent with the County's mission and values. 2. Develops and maintains a thorough working knowledge of all department and County-wide policies, protocols and procedures that apply to the performance of this position. 3. Develops respectful and cooperative working relationships with co-workers. 4. Informs immediate supervisor of all important matters pertaining to assigned job responsibilities. 5. Seeks opportunities for further personal growth and development. 6. Represents the County in a professional manner to all internal and external contacts when doing the County's business. 7. Complies with all rules and policies in order to maintain a safe work environment. Work Environment and Physical Demands The primary responsibilities for this position will be performed approximately 100% of the time indoors. Will require occasional travel to off-site locations and occasional attendance at evening meetings. Will have limited exposure to health hazards and accidents; requires a low level of physical effort. All employees are required to reside within the state of Minnesota. Extent of Supervision or Guidance Provided Work is performed under the general supervision of the Human Services Supervisor. Responsibility for Public Contact Frequent. Hours of Work This position has a normal work schedule of 8:00 a.m. to 4:30 p.m.; may include some hours outside of normal work hours on occasion. Potential for a hybrid work environment and flexible work hours. Interview Date If you are selected to be interviewed for this position, telephone interviews will be held on January 8th and/or 9th, 2026. Invitations to interview will be sent to the email address listed on the job application and will be based upon an assessment of education and experience. Benefits To view Stearns County benefits go to: Stearns County Benefits Page If you require special accommodations to participate in the Stearns County hiring process, please contact us at ************.
    $32.3 hourly Auto-Apply 7d ago
  • Hospitality Center Staff-Mid-state Correctional Facility (Customer Service PT, Saturdays/Sundays 7am-noon)

    Osborne Association 4.1company rating

    Marcy, NY jobs

    Requirements Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit. Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate. Assist with visiting emergencies; communicates information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required. Respond to general inquiries for program information. Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors. Maintain a clean and safe environment in accordance with all infection and safety control policies. Report all physical plant problems to the supervisor, when appropriate, and prison authorities. Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator. In-person attendance is required to collaborate with co-workers. Perform other duties as assigned. Minimum Qualifications: High school diploma or equivalent is required. Key Competencies: Must be dependable and professional Excellent interpersonal and communication skills Strong problem-solving skills Enjoy working with children Ability to interact with a multicultural population is essential Must be able to adapt to change as the program dictates Good organizational, communication, and problem-solving skills Benefits of Working at Osborne Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions. The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received. ** Salary is based on commensurate experience and other qualifications Salary Description $18 per hour
    $18 hourly 3d ago
  • Hospitality Center Staff-Mid-state Correctional Facility (Customer Service PT, Saturdays/Sundays 7am-noon)

    Osborne Association 4.1company rating

    Marcy, NY jobs

    The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination. The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. We seek part-time Hospitality Center Staff to join our Hospitality Center Network. The Hospitality Center Staff welcomes Individuals and families visiting correctional facilities. The position provides general oversight of the Hospitality Center during visiting hours. Salary: $18.00 hourly Requirements Essential Duties: * Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit. * Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate. * Assist with visiting emergencies; communicates information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required. * Respond to general inquiries for program information. * Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors. * Maintain a clean and safe environment in accordance with all infection and safety control policies. * Report all physical plant problems to the supervisor, when appropriate, and prison authorities. * Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator. * In-person attendance is required to collaborate with co-workers. * Perform other duties as assigned. Minimum Qualifications: * High school diploma or equivalent is required. Key Competencies: * Must be dependable and professional * Excellent interpersonal and communication skills * Strong problem-solving skills * Enjoy working with children * Ability to interact with a multicultural population is essential * Must be able to adapt to change as the program dictates * Good organizational, communication, and problem-solving skills Benefits of Working at Osborne Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment. Career development through ongoing training and individual development plans. Opportunity for job advancement and promotions. The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received. Salary is based on commensurate experience and other qualifications
    $18 hourly 1d ago
  • Clinical Services Specialist

    Arc Herkimer 3.2company rating

    Herkimer, NY jobs

    At Arc Herkimer, company culture is everything! The more we can support YOU, the more YOU can support people with disabilities. Arc Herkimer is looking for a Clinical Services Specialist (CSS). Starting rate $19.75/hr. Qualifications: High school diploma/GED and three years' experience with individuals with development disabilities. 18+ years old, with agency-approvable driver's license. Must have a working vehicle and willingness to drive personal vehicle. If you LOVE working with people, this job is for you! Make a positive impact in your community & others' lives as a Clinical Services Specialist. You will ensure the delivery of quality services and supports through clinical services and advocacy, and act as a resource to staff. Assisting individuals during a time of behavioral crisis and determining if further services or supports are needed. Attend or facilitate, and advocate on the individual's behalf at clinical consults, team meetings and person-centered planning meetings. Facilitate the development of Behavior Support Plans (BSPs), Monitoring Plans (MPs) and the Functional Behavioral Analysis (FBA) process with a licensed professional. Facilitate assessments for persons supported; ensure staff understand and have the knowledge to implement such plans. Provide companionship, assist in emergency situations, and maintain health & wellness Work in a small, comfortable non-profit setting throughout the Mohawk Valley - Herkimer, Mohawk, Ilion, Frankfort, Little Falls, or Dolgeville. In addition to your typical benefits, as a CSS you can receive: Tuition assistance Professional development through mentorship, insight to management, webinars, and more Employee discounts at local area businesses VERY generous PTO program with unlimited rollover - accrual increases with longevity Sick bank Free counseling services Emergency fund assistance Health, dental, and vision insurance, as well as other great benefits Our leadership team is hands-on and create an environment for you to thrive at work through mentorship, exciting events, and teambuilding! Affirmative Action/Equal Opportunity Employer/Veterans/Disabled Equal Opportunity Policy Statement Arc Herkimer values diversity and seeks to sustain an environment in which the unique talents of each individual can flourish and contribute to the Arc Herkimer mission. It is the policy of Arc Herkimer not to discriminate against any employee or qualified applicant for employment on the basis of their race, color, religion, age, sex, national origin, marital status, disability, veteran status, military status, sexual orientation, gender identity or expression (including transgender status), predisposing genetic characteristics/genetic information or carrier status, domestic violence victim status, ancestry, ethic group identification, traits historically associated with race, citizenship, creed, marital status, familial status, reproductive health decision making, and all other categories protected by applicable federal, state, or local law, including a known relationship or association with any member of a protected class. This policy shall apply to all employment actions, including but not limited to recruitment, advertising, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination of employment, rates of pay or other forms of compensation, and selection for training/development at all levels of employment. Arc Herkimer prohibits discrimination by or against employees, interns, representatives, vendors contractors, and all other persons doing business with or for the agency. The agency is committed to Equal Employment Opportunity (EEO) and Affirmative Action in all aspects of its business and will utilize affirmative action to make employment decisions so as to further the principle of equal employment opportunity.
    $19.8 hourly Auto-Apply 20d ago
  • Clinical Services Specialist

    Arc Herkimer 3.2company rating

    Herkimer, NY jobs

    Job Description At Arc Herkimer, company culture is everything! The more we can support YOU, the more YOU can support people with disabilities. Arc Herkimer is looking for a Clinical Services Specialist (CSS). Starting rate $19.75/hr. Qualifications: High school diploma/GED and three years' experience with individuals with development disabilities. 18+ years old, with agency-approvable driver's license. Must have a working vehicle and willingness to drive personal vehicle. If you LOVE working with people, this job is for you! Make a positive impact in your community & others' lives as a Clinical Services Specialist. You will ensure the delivery of quality services and supports through clinical services and advocacy, and act as a resource to staff. Assisting individuals during a time of behavioral crisis and determining if further services or supports are needed. Attend or facilitate, and advocate on the individual's behalf at clinical consults, team meetings and person-centered planning meetings. Facilitate the development of Behavior Support Plans (BSPs), Monitoring Plans (MPs) and the Functional Behavioral Analysis (FBA) process with a licensed professional. Facilitate assessments for persons supported; ensure staff understand and have the knowledge to implement such plans. Provide companionship, assist in emergency situations, and maintain health & wellness Work in a small, comfortable non-profit setting throughout the Mohawk Valley - Herkimer, Mohawk, Ilion, Frankfort, Little Falls, or Dolgeville. In addition to your typical benefits, as a CSS you can receive: Tuition assistance Professional development through mentorship, insight to management, webinars, and more Employee discounts at local area businesses VERY generous PTO program with unlimited rollover - accrual increases with longevity Sick bank Free counseling services Emergency fund assistance Health, dental, and vision insurance, as well as other great benefits Our leadership team is hands-on and create an environment for you to thrive at work through mentorship, exciting events, and teambuilding! Affirmative Action/Equal Opportunity Employer/Veterans/Disabled Equal Opportunity Policy Statement Arc Herkimer values diversity and seeks to sustain an environment in which the unique talents of each individual can flourish and contribute to the Arc Herkimer mission. It is the policy of Arc Herkimer not to discriminate against any employee or qualified applicant for employment on the basis of their race, color, religion, age, sex, national origin, marital status, disability, veteran status, military status, sexual orientation, gender identity or expression (including transgender status), predisposing genetic characteristics/genetic information or carrier status, domestic violence victim status, ancestry, ethic group identification, traits historically associated with race, citizenship, creed, marital status, familial status, reproductive health decision making, and all other categories protected by applicable federal, state, or local law, including a known relationship or association with any member of a protected class. This policy shall apply to all employment actions, including but not limited to recruitment, advertising, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination of employment, rates of pay or other forms of compensation, and selection for training/development at all levels of employment. Arc Herkimer prohibits discrimination by or against employees, interns, representatives, vendors contractors, and all other persons doing business with or for the agency. The agency is committed to Equal Employment Opportunity (EEO) and Affirmative Action in all aspects of its business and will utilize affirmative action to make employment decisions so as to further the principle of equal employment opportunity. Powered by JazzHR spih W5ZH0I
    $19.8 hourly 23d ago
  • Specialist, Self Directed Services

    Peopleinc 3.0company rating

    Amherst, NY jobs

    Hourly Pay Range: $18.70-$21.02 Shift: Monday-Friday 8:30am-4:00pm Performs various tasks to help approve and maintain accurate records for the Self-Direction Department. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Approve reimbursement requests in compliance with self-direction rules and approved budgets • Scan and upload paper reimbursements that are sent to the office • Review and approve service records in accordance with departmental policies. • Assist with staff trainings/retraining's regarding the use of eVero. • Work with FI-Representative and staff to resolve any issues relating to these entries. • Tracks 6-month/annual DSP evaluations. Sends notice to FI-Representative to complete -OR- specialist sends link to family in eVero and notifies reps for corresponding individuals caseload • Tracks and ensures staff complete annual trainings in Relias • Specialists complete/maintain active list of all staff requesting additional hours that reps could access to provide information to families as needed. • Assist teammates with office tasks as needed • Sorts and distributes team mail • Complies with all agency policies and procedures • Other duties as assigned MINIMUM QUALIFICATIONS: • High School diploma or equivalent and 1-2 years' experience or combination of experience and education SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.
    $18.7-21 hourly 3d ago
  • Services Specialist

    Van Meter 4.6company rating

    Cottage Grove, MN jobs

    The Services Specialist role plays a crucial part in supporting our purpose of creating lasting value for those we serve by promoting wholistic technical and services-oriented solutions to our customers. This role will collaborate with other Selling Team members to promote services and solutions that solve customer's business challenges and help them arrive to their desired business outcomes. This role acts as the solution expert for the sales organization by delivering outcome-based messaging to customers at executive and management levels. The Services Specialist has a broad understanding of all related Van Meter products and services delivery offerings and understands how these solutions can benefit our customers in specific industries. Van Meter's Industrial Services currently include Rockwell Lifecycle Services, Training offerings, Custom Van Meter Developed Solutions, and National Account Capabilities and Services. However, success in this role will be defined by the ability to understand a customer's need, develop a wholistic solution provided by Van Meter, and work through execution with appropriate teams. Key Responsibilities & Essential Functions: Leads the commercial introductions of new services to market including target setting, marketing, performance, and sales management. In-depth understanding of Van Meter's service offerings Expertise in manufacturing plant operational processes and understanding of how Lifecycle services solutions can benefit customers in specific industry segments Ability to present & communicate complex technical, services, and financial concepts clearly in the customer's terms Lead the sales force in promoting the portfolio to existing and new customers with presentations Identify new opportunities within existing and new accounts Participate in account planning and sales strategy focusing on new customer acquisition and existing customer expansion to grow our Lifecycle Services business Competitive Intelligence - be able to analyze competitive solutions & strategy and position our solution and value proposition accordingly Actively seek out and participate in both formal and informal training opportunities to continuously develop skills Advise team members on solution development, proposal generation and validation. Support Van Meter's Services related growth & commercial strategies Proactively provide Sales Enablement on industry trends, how our solutions align and how they deliver desired customer outcomes In-depth understanding of the sales process and the ability to lead and execute it effectively Keep sales activity, sales process milestones and customer relationship management data up to date in CRM Identify gaps in Van Meter's offerings and provide feedback to Product & Business Managers Requirements Critical Success Factors: A positive work ethic & attitude Growth mindset and a desire to continuously learn and improve Intrinsically motivated Strong interpersonal, communication, and presentation skills Comfortable with change & challenge Creative thinker Self-starter Collaborative Customer-Focused Ability to resolve complex issues in creative and effective ways Ability to align and influence critical stakeholders both internally and externally Comfortable asking probing questions Active Listener Able to handle and anticipate objections Ability to set, be accountable for and achieve challenging goals & targets. Ability to influence, empower, coach, and motivate others Ability to prioritize effectively between multiple opportunities & responsibilities Knowledge in Industrial Automation Technically oriented Consistently follows up and follows through Ability to learn quickly and relay knowledge to others Ability to develop rapport with customers and peers Willing to contribute to overall company growth Job Requirements/Specifications: Minimum 2 year degree or technical education and equivalent experience required Knowledge of and experience with Rockwell Automation preferred Minimum of 4 years working with End User manufacturers Demonstrated experience and understanding of end-to-end plant financial drivers and operational processes Local travel required (approximately 50%) to support customers Work Environment & Physical Demands: Consistently works indoors and in the office Frequently sitting, working with hands & fingers, talking, hearing, works with others, and customer contact Sometimes standing, walking, and works alone Occasionally lifting, carrying, pushing, bending at the waist, twisting upper body, kneeling, crouching, reaching, driving, non-standard shift work and extended day The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required. Several factors are considered in making compensation decisions at Van Meter; including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role. Van Meter offers a comprehensive benefits package, including medical, dental, and vision insurance, pet insurance, company paid life and disability insurance, paid time off including holidays, 401(k) with company match and an Employee Stock Ownership Plan. Van Meter is an EOE/M/W/Vets/Disability Employer Salary Description $85,000 - $105,000
    $34k-39k yearly est. 21d ago

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