Entry-Level Vision Technician (Bilingual, Spanish)
Hero Practice Services
Technician Job in Pueblo, CO
$15.00/Hour for Entry-Level and up to $21.00/Hour for Very Experienced Vision Technicians / Vision Care Specialists / Optometric Assistants
You will be responsible for the following:
Help kids and their parents to develop excellent habits in vision health.
Provide an exceptional customer service experience for patients and their families.
Greets customers without delay (within 30 seconds).
Promptly answers the telephone (3 rings) in a friendly and courteous manner.
Explains all required paperwork, tests, products and services
Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
Maintain a clean, sterile, and patient-centric working environment.
Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, Employee Handbook).
You will be required to possess the following:
A passion for improving kids’ vision health.
High School Diploma or Equivalent.
Strong interpersonal skills and the desire for professional growth.
Be organized and possess a superior knowledge of vision.
Compensation and Benefits include the following:
Paid On-the-Job Training Provided
Paid Time Off and Paid Company Holidays
Medical, Dental, Vision, Retirement Savings, Disability and much more!