People Driven Credit Union jobs - 24 jobs

Job Description Are you People Driven? Join People Driven Credit Union as a Full-Time Payments and Cards Services Manager and take your career to the next level. This role offers the excitement of shaping innovative payment solutions in a dynamic, member-centric environment. Work with a team that thrives on problem-solving and embraces empathy to enhance member experiences. With the added benefit of a hybrid schedule, you can achieve a healthy work-life balance while contributing to a forward-thinking organization. The pay for this position starts at $72,000 but offers can go up depending on relevant experience and skills. You will also receive great benefits such as Employer Paid Medical, Dental, Vision for employees, a generous 401(k) program, Life Insurance, and Paid Time Off. Seize this opportunity to become part of a culture where integrity is valued and your impact can make a significant difference. What TO EXPECT AS a Payments and Cards services Manager As the Payments and Cards Services Manager at People Driven Credit Union, you will be at the forefront of directing and coordinating all departmental functions within a fast-paced environment. Your leadership will encompass overseeing staff, managing plastic card systems, and ensuring the seamless operation of payment systems. With a strong focus on compliance, you'll ensure that all departmental activities adhere to established legal, regulatory, and credit union policies. As a key member of the Management Team, you will actively engage in the broader management of the credit union, driving solutions that enhance our member-centric approach. Your role will be pivotal in fostering an energetic culture of excellence and integrity, ensuring our members receive outstanding service and innovative payment solutions. Requirements for this Payments and Cards services Manager job To excel as the Payments and Cards Services Manager at People Driven Credit Union, candidates should possess a robust educational foundation, such as an associate degree or professional Visa/Payment certification, combined with relevant experience in the financial industry. A minimum of five years in supervisory roles, focusing on Payments, ACH, Wire, and Cards, is essential to navigate the complexities of this position. Successful candidates will demonstrate a thorough knowledge of payment practices and procedures, coupled with the ability to interpret and ensure compliance with governmental regulations and reporting requirements. Familiarity with auditing and IT functions is crucial for overseeing departmental activities effectively. Strong leadership and problem-solving skills will be vital in driving operational excellence while fostering a culture that aligns with the credit union's core values. Connect with our team today! So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you! *Must be able to pass Background and Drug screening. Job Posted by ApplicantPro

Member Experience Associate - Hastings (Part Time) is located in Hastings, Michigan. Part Time: 30 hours a week, primarily covering from 10 am to 3pm, every other Saturday More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial Wellbeing Services * 401(K) matching up to 5% * Heath Insurance with Wellness Incentives * Employee Wellbeing Services * DE&I Initiatives * Work-Life Balance Job Summary The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals. What you'll do * Proactively greet and interact with members as they enter the Credit Union. * Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs. * Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success. * Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals. * Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm. * Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. * Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members. What you'll bring * High School Diploma/GED is required * Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job Summary Assist with completion of the internal audit plan for the credit union by performing operational and compliance audits of various Credit Union functions and departments. Identify related risks and verify mitigating controls in place. Assist in internal audit planning and report writing. Identify areas for process improvement and efficiencies. Provide guidance in the development of alternative solutions or implementation of corrective actions. Maintain all organizational and professional ethical standards and complete all internal audit work in compliance with The IIA's International Standards for the Professional Practice of Internal Auditing. What You'll Do * Assist with completion of risk based internal audit plan by performing fieldwork, evaluating the effectiveness of controls, assisting with planning and wrap up activities. * Review credit union controls, document processes, identify areas needing improvement, and suggest solutions for process efficiencies. * Assist with audit completion and report writing. Participate in exit interviews and walkthroughs with audited departments. * Develop and maintain an understanding of all aspects of credit union operations and related risks and controls. * Act as a consultant for internal departments related to risk and control and process efficiency. * Provide assistance with monitoring outstanding audit/exam findings * Complete review notes in a timely manner. * Remain current on internal audit standards and guidance, as well as financial institution regulations. * Pursue professional development opportunities, including external and internal training and professional association memberships. * Maintain objectivity and independence. * Assist with special projects as needed. * Perform other duties and responsibilities as required or assigned. What You'll Bring * Previous work experience in a financial institution preferred. * Bachelor's degree in business administration, Accounting or Finance OR equivalent in work experience (3-4 years of internal audit related experience) * Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or working towards a CIA is a plus. * Able to manage and execute multiple complex projects within required timelines and expectations. * Understanding of both Credit Union policies and procedures as well as a working knowledge of regulatory requirements for both deposit and lending products. * A record of strong communications, analytical, organizational, project management and planning skills. * QUALITY AND CONTINUOUS IMPROVEMENT: Committed to high quality outcomes. Uses formal and informal tools and techniques to achieve operational excellence. Maintains a constant focus on efforts to improve quality and efficiency of work processes. Challenges the status quo to identify new possibilities. * PURSUING SELF-DEVELOPMENT: Continuously seeks new ways and different ideas/points of view. Committed to high quality outcomes. * COMMUNICATING OPENLY AND HONESTLY: Proactively provides information and resources to other departments and other levels. Shares useful information with the team in an open and honest manner. Confidently expresses own opinions and beliefs. Provides insight and offers knowledge and experience. Presents things in a balanced and constructive way. Asks good questions. Listens to understand the other point of view. Promotes two-way dialogue. * COLLABORATION: Contributes to team performance by collaborating on projects with team members and across organizational boundaries. Creates team spirit and supports team members. * DEMONSTRATES SUPPORT OF THE LAKE TRUST VALUES, STRATEGY, AND BRAND PROMISE: Actively promotes and aligns actions with Lake Trust strategic goals, values and Brand Promise; participates in setting and achieving team goals that contribute to the overall goals of Lake Trust What You'll Get * Ability to collaborate and build a sense of togetherness that contributes to a positive work environment. * Being open to change and embracing new opportunities can lead to diverse experiences and career advancement. * By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.

Full-time Description PSCU is seeking an Assistant Branch Manager for our Detroit Eastside branch. The Assistant Branch Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service and ensuring exceptional quality of service to new and existing members. Job Responsibilities Manage branch employees and responsible for overall direction, development, coordination, and evaluation of all staff assigned to the branch. Assist manager in efforts to reach profit, performance, and customer service goals. Oversee branch services, to ensure the highest quality of member service and satisfaction is given. Works to meet branch performance goals and objectives. Coach and support staff to meet individual and branch goals. Train branch employees to identify members' needs and use our products and services to enhance our relationship with them. Prepare and manage scheduled hours for branch personnel and monitor staff attendance. Performs other related duties as assigned. Requirements Education and Experience Associates degree in related field or equivalent banking industry experience. Minimum 2 years related experience in a similar role. 3-5 years financial institution experience preferred. Qualifications Excellent problem solving and communication skills. Excellent personal and professional leadership skills. Ability to lead, develop and motivate branch staff. Ability to perform various banking procedures and operations. Ability to remain professional and composed under pressure. High level of integrity and ethical behavior. Proficient in computer usage, including Microsoft Office. What we offer Competitive wages Career Growth / Robust Training Program Work Life Balance Top quality health insurance (Full Time) Paid Time Off (accrued and available for use immediately) Paid Holidays Banking Hours Tuition Reimbursement 401(K) Plan Dental & Vision Insurance (Full Time) Short & Long-Term Disability (Full Time) Life Insurance (Full Time) Why join us? At PSCU, we are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you'll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well-being, and serves with purpose. Together, we create a meaningful impact, and we invite you to be a part of our journey! To apply, please complete the online application and attach an up-to-date resume.

Facilities Project Manager More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life integration What You'll Do The Facilities Project Manager II manages the work activities for the successful construction and renovation of credit union properties and other department projects. Develop and maintain project budgets, communication plans, detailed schedules and oversee resource allocation to ensure optimal execution. Visit construction sites, evaluate construction progress and contractor performance, and coordinate efforts between the owner, architect, and contractor teams. Participate in the construction planning and design process. Identify potential risks, implement proactive measures to mitigate them and ensure the work is performed to the highest quality standards. * Concurrently manage multiple projects of varying scope and complexity with general supervision. * Handles moderately complex issues and problems, referring only complex issues to higher-level team members. * Plan, coordinate and manage all phases of construction projects, including project initiation, planning, execution, monitoring, and closeout. * Develop project objectives, scope and deliverables in collaboration with stakeholders, ensuring alignment with organizational requirements. * Manage project schedule, budgets and resource allocations to ensure cost efficiency and timely delivery. * Manage construction procurement processes, including participating in bid evaluations, contract negotiations, and vendor selection. What You'll Bring * Excellent knowledge of construction practices, building codes, and safety regulations is required. * Excellent knowledge of construction management methodologies is required. * Excellent leadership and communication skills to manage project teams and stakeholders are required. * Excellent project management skills, including effective planning, organizing, and prioritizing tasks are required * Proficient reading and interpreting technical documents, including construction drawings, and schematics in electronic and physical formats is required. * Proficient using construction management software, project scheduling tools, and cost estimation software is required. * Thorough understanding of construction finance, project budgeting, and cost control. * Moderate experience with construction contract negotiations, bid process, and vendor management. * Familiarity with lean construction principles and methodologies and sustainable construction practices. * Ability to be pragmatic in applying processes, methods, and procedures. * An associate's degree in applied sciences, 2 years' experience in engineering, interior design, construction, or technology field, and 2 years' experience in construction management is required. * 2-4 years of relevant experience in construction project management is required. * A valid driver's license and ability/willingness to travel with overnight stays is required. What You'll Get * Ability to collaborate and build a sense of togetherness that contributes to a positive work environment. * Being open to change and embracing new opportunities can lead to diverse experiences and career advancement. * By prioritizing member wellbeing, which leads to increased engagement, improved team dynamics, higher levels of motivation and a stronger community culture.

Service + Support Representative I Pay Range: Band B - MRP 1 Responsible for contributing to and creating a positive member experience by providing support to activities for members, onstage staff and the various credit union deposit accounts/programs. This includes writing and communicating operational procedure support to onstage staff as well as administrative tasks involved with the maintenance and control of deposit accounts and processes. Regular collaboration and correspondence with staff, members and 3rd party service partners is essential What You'll Do * Assist Onstage staff with member requests for research/information/troubleshooting on deposit related accounts; serve as a resource on policies, procedures & workflow. This includes managing Solution Center Support Requests, helpline requests as well as supporting new products/services/workflows that may be introduced. * Process requests such as, but not limited to: mailed-in, faxed or online applications for new memberships, new accounts, revisions, account closures, verification of deposits, address change requests; Online account opening and onboarding; transactions, loan coupon orders, and similar functions. * Ensure correspondence and notices to members are taking place as required by department procedures * Assist with updates, (including testing) additions or removal of supporting information & * procedures on the internal knowledge-based portal (Solution Center); Perform periodic reviews of such material to ensure it is up to date and meets user needs; make suggestions for improvements and enhancements to procedures, policies, and workflows. * Assist with quality monitoring tracking, reporting and related follow up/corrections on items including but not limited to name changes, social security number changes, address changes, and similar as assigned What You'll Bring * Position requires a High School Diploma or GED. * Requires one to two years of similar or related experience with a financial institution. * A strong working knowledge of Microsoft Outlook, Word and Excel. * Strong time management skills * Bondable per CUMIS guidelines. What you'll Get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial Wellbeing Services * 401(K) matching up to 5% * Heath Insurance with Wellness Incentives * Employee Wellbeing Services * DE&I Initiatives * Work-Life Balance Job Summary The Total Rewards Manager responsible for developing, managing and administering Total Rewards programs that promotes team member engagement, ensures organization's competitiveness and alignment with long term strategies. Proactively identify opportunities to enhance Lake Trust total rewards plans and programs, vendors and tools that boost employee engagement, experience, and well-being. Manages and administers the Credit Union's compensation, benefits, payroll, wellness, and HRIS programs. What you'll do * Drive the compensation and benefits philosophy and strategy, which will ultimately drive the development and positioning of total rewards programs. * Partner with Talent Attraction + Engagement team members, Hiring Managers, and key business leaders to Leverage technology to create system driven processes. * Develop cost models, forecast analyses, and plan design recommendations on a variety of programs, budgets, and tools, including, but not limited to: geographic base pay structures, annual merit program, incentive plans, and developing compensation benchmarks for new roles. * Proactively research and analyze total reward policies and programs, making recommendations for enhancements. * Manage and administers welfare plans including health, dental, life, vision and disability plans. Reviews benefit plan competitiveness and makes recommendations to meet Credit Union and team member needs. Conducts annual benefit Open Enrollment and Life Event changes. Counsels team members on benefit issues and selection. Assures compliance with applicable regulations. What you'll bring * Requires thorough knowledge of applicable Human Resource laws and regulatory compliance in Compensation & Benefits (i.e., ACA, ERISA, FMLA, FLSA, OHSA, etc.) * Demonstrated ability to advocate for and engage with team members when they experience difficulty communicating with carriers or vendors; ability to demonstrate customer-centric behaviors. * A high level of accuracy, attention to detail, ability to meet deadlines, and proven ability to handle confidential information is essential for success in this role. * Minimum of 5 years work experience administering compensation and benefit programs. Prior work experience with HRIS programs required. * Certified Compensation Professional (CCP) and Certified Benefit Professional (CBP) designation preferred but not required. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Job Description Join People Driven Credit Union as a Full Time Accounting Specialist and take your career to new heights! After your initial training period you can enjoy the flexibility of hybrid work while engaging in meaningful financial operations that directly support our member-centric mission. With a competitive hourly pay ranging from $19.87 to $22.38, you can achieve a satisfying work-life balance without compromising your professional growth. This role offers the chance to apply your problem-solving skills in an energetic, forward-thinking environment in Southfield, MI, where excellence and integrity are at the core of our operations. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, and Employee Discounts. Don't miss this exciting opportunity to thrive in a dynamic and supportive setting! Make a difference as aN Accounting Specialist As a Full Time Accounting Specialist at People Driven Credit Union, you will play a pivotal role in managing essential accounting functions, including Accounts Payable, Escheats, and Third-Party Vendors. You'll assist in reconciling assigned general ledger accounts and resolving outstanding items, ensuring our financial records are accurate and up-to-date. Collaborating closely with the Payments Team, you'll track and reconcile any fraud and disputes related to debit and credit cards, safeguarding our members' interests. What we're looking for in aN Accounting Specialist To excel in this role you will need a strong foundation in accounting principles, with a minimum of one year of relevant experience required. Familiarity with full-service financial institutions is preferred, as it will deepen your understanding of the specific needs of our members. Proficiency in Microsoft Office, particularly Excel, is essential for data analysis and reporting, enabling you to efficiently handle tasks such as reconciliation and tracking. Additionally, being detail-oriented and organized will help you manage various accounting functions effectively, while strong problem-solving skills will empower you to address any discrepancies proactively. Join our team today! If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you! *Must be able to pass Background and Drug screening. Job Posted by ApplicantPro

Pay Range: Band B - MRP 9 More Than A Job Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life integration Job Summary Effectively manages Lake Trust's Financial Wellbeing Program. Leverages key insights from a multitude of member feedback methods and partners with leaders across the Credit Union to improve members' overall experiences. Cultivates a strong partnership with vendor partners to manage program development, implementation, and analysis. Utilizes strong communication skills and cross-functional coordination to proactively work with business stakeholders to drive sustainable member engagement and wellbeing through the creation of new processes, enhancement of existing processes, and enablement of robust reporting What you'll do * Manages and contributes to the development and execution of a comprehensive Member Wellbeing Strategy focused on key outcomes, including increased member engagement through the lens of financial wellbeing. * Develop and execute a roadmap including program progression and socialization, reporting, financial wellbeing management (admin/analytics/reporting) platform, and integration of concepts into all aspects of Lake Trust business. * Act as a champion for the Financial Wellbeing Program, subject matter expert, and primary point of contact for leaders across the organization. * Establish and foster cross-functional relationships with appropriate stakeholders across different departments/groups to ensure the FWB Program is fully aligned across the organization. * Continually monitor and identify insights and key drivers of both negative and positive member experiences based on analysis of surveys and other quantitative and qualitative feedback sources. What you'll bring * Bachelor's degree, preferably in marketing, economics, or a research/business related field is required. * 3 - 5 years of progressive responsibility for Customer/Member Experience program methodologies. * Experience in the financial services industry, including familiarity with loan and deposit products, is preferred. * Experience managing in-depth analytics including combining survey research with transactional data to perform analysis. * Proficient in analyzing data, reaching conclusions, and making relevant recommendations. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Full-time Description PSCU is seeking a driven and customer-focused Contact Center Agent to join our team. As a Contact Center Agent you will be responsible for handling member inquiries, resolving issues, and providing exceptional customer service. You will be the main point of contact for our members, ensuring their needs are met and their concerns are addressed in a timely and professional manner. Responsibilities Answering customer calls and emails promptly and professionally Primary contact for video banking communication Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints Troubleshooting technical issues and providing guidance on product or service features Documenting detailed information about customer interactions in our database Recommending products and educating members to help meet their financial goals Maintaining professionalism, empathy, and a member-centric attitude while interacting with members Collaborating with other Remote Service Professionals to improve member service Help to train new employees and inform them about company's policies Make fraud prevention, security, and accuracy a top priority Adhering to company policies, guidelines, and protocols for consistent service delivery Requirements Minimum qualifications 18 years or older with a high school diploma or GED equivalent. 2+ years of related experience. Excellent verbal and written communication skills Strong problem-solving skills Ability to multitask and prioritize tasks in a fast-paced environment Strong attention to detail and accuracy Flexibility to work shifts, including evenings, weekends, and holidays as required Preferred Qualifications Financial Institution Experience Sales Experience What we offer Competitive wages Career Growth / Robust Training Program Work Life Balance Top quality health insurance (Full Time) Paid Time Off (accrued and available for use immediately) Paid holidays Banking hours / Closed on Sunday's Tuition Reimbursement Employer Provided Retirement Benefits 401(K) Plan Dental & Vision Insurance (Full Time) Short & Long-Term Disability (Full Time) Life Insurance (Full Time) Why join us? At PSCU, we are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you'll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well-being, and serves with purpose. Together, we create a meaningful impact, and we invite you to be a part of our journey! To apply, please complete the online application and attach an up-to-date resume.

Member Experience Assistant Manager - Member Resolution is located in Brighton, MI More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial Wellbeing Services * 401(K) matching up to 5% * Heath Insurance with Wellness Incentives * Employee Wellbeing Services * DE&I Initiatives * Work-Life Balance Job Summary The Member Experience Assistant Manager is passionate about inspiring team members to build engaging relationships with our members to help them along their journey to financial success and overall wellbeing. This person is agile and thrives on coaching and developing others. They are committed to assisting the Member Experience Manager in delivering the best Member Experience to our members while maintaining operational excellence in our in our Relationship Center and/or Contact enter. As part of Team Lake Trust, this person will have a strong sense of teamwork and will collaborate with others to empower wellbeing and multiply positive impact. Member Experience Assistant Managers will be an advocate for our members and the communities we serve while helping to reach and exceed Lake Trust goals and implement strategic initiatives. What you'll do * Assist Member Experience Manager in providing leadership and coaching to the team, in ensuring operational excellence, quality member service, and goal attainment. * Work with team to build and deepen member relationships by assisting members on their financial wellbeing journey and offering solutions to advance their success. * Demonstrate excellent communication skills, think creatively and use sound judgement when working with your team to solve problems, focusing on one stop resolution for our members. * Provide direction on all operational aspects of the department including cash handling, security, audit procedures, and compliance. * Be adaptable and remain flexible in the face of rapidly changing business needs. * Expand and grow strong relationships among peers and other departments, encourage open communication and collaboration. * Assist Member Experience Manager in conducting meetings, huddles, and training sessions. * Assist team with transactions and procedures as needed. * Maintain knowledge of products, services, and procedures to effectively service members. * Perform other duties as required and/or assigned. What you'll bring * High school diploma required, Associate or Bachelor's degree preferred. * Minimum of 1-2 years of supervisory and/or coaching/mentoring experience required or demonstrated leadership ability within the organization. * Excellent problem solving and communication skills. * Ability to quickly adapt to changing priorities. * Passion for leading and coaching others. * Ability to motivate and inspire team. * Proven ability to support a strong member service culture while building member wellbeing. * Ability to maintain high degree of confidentiality and professional demeanor in all situations. * Willingness and ability to support other locations as needed. * Willingness and ability to assume Member Experience Manager responsibilities as needed What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Full-time Description PSCU is seeking a driven, friendly, and professional individual to join our team! We are looking for a Full-Time Teller for our Romulus branch. As a teller you will be responsible for providing excellent customer service to our members by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals. Tellers also respond to member requests and inquiries and help build positive member relationships by making recommendations about bank products and services. About the Role Handles transactions accurately and efficiently for members by accepting account deposits and withdrawals, verifying cash and endorsement of checks Recommend products and educate members to help meet their financial goals Perform routine member service requests Maintain a member-centric “can-do” professional attitude Make fraud prevention, security, and accuracy a top priority Requirements 18 years or older with a High School Diploma or GED Strong interpersonal skills Ability to identify and recognize opportunities to enhance the customer experience Demonstrates the ability to perform job responsibilities independently Basic computer and math skills Preferred Qualifications Financial institution experience Previous cash handling experience Excellent customer service and communication skills Sales experience Job Expectations Ability to stand for extended periods of time Required to work some Saturday's What we offer Competitive wages Career Growth / Robust Training Program Work Life Balance Top quality health insurance (Full Time) Paid Time Off (accrued and available for use immediately) Paid holidays Banking hours / Closed on Sunday's Tuition Reimbursement Employer Provided Retirement Benefits 401(K) Plan Dental & Vision Insurance (Full Time) Short & Long-Term Disability (Full Time) Life Insurance (Full Time) Why join us? At PSCU, we are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you'll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well-being, and serves with purpose. Together, we create a meaningful impact, and we invite you to be a part of our journey! To apply, please complete the online application and attach an up-to-date resume.

Member Experience Associate - Lansing Pool is based in Lansing, MI and will support multiple locations in the Lansing area. More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include: * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job Summary The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals. What you'll do * Proactively greet and interact with members as they enter the Credit Union. Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs. * Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success. * Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals. * Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm. * Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members. What you'll bring * High School Diploma/GED is required * Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment. * Proven ability to proactively interact with members to identify and uncover needs while supporting a strong member/customer service culture. * Prior lending experience preferred * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Full-time Description We're looking for a Floating Assistant Branch Manager to provide leadership, coaching, and operational support across our branch network. In this role, you'll manage and develop our Floating Relationship Specialists, ensure seamless branch operations, and step in as acting Branch Manager or Assistant Branch Manager when needed. You'll also collaborate on strategic projects that drive organizational growth, cultural alignment, and operational excellence. Essential Duties and Responsibilities Provide day-to-day leadership, performance management, and development for the Floating Relationship Specialist team. Manage scheduling and assignments for floaters to ensure optimal branch coverage and efficiency. Conduct regular coaching, feedback sessions, and performance evaluations for floating staff. Serve as acting Branch Manager or Assistant Branch Manager during leadership absences. Support branches during peak volumes, staffing shortages, or special initiatives. Reinforce compliance with credit union policies, procedures, and regulatory requirements (including the Bank Secrecy Act). Identify process gaps and partner with leadership to standardize operations. Support the implementation of the “Floater Ready Branch Certification” program. Assist the Vice President of Branch Experience in branch-related initiatives and projects. Act as a liaison between branches and leadership to gather feedback and recommend improvements. Participate in cross-functional teams to enhance innovation and member experience. Advocate for floater staff, ensuring their voices are heard in organizational decisions. Requirements Education and Experience Associate degree in business or related field. 3+ years of financial institution experience. 1+ year experience in a leadership role preferred. Other Requirements Valid Michigan Driver's License and satisfactory driving record. Strong knowledge of credit union products, services, and industry regulations. Proven success in sales leadership and relationship management. Excellent communication, problem-solving, and decision-making skills. Demonstrates personal financial responsibility, integrity, and high work ethics. Proficiency in job-related software. Proficiency in computer usage, including Office 365, SharePoint, Teams, Word, Excel, and Outlook. Ability to lead, develop, and motivate as well as foster team dynamics. Satisfactory attendance/punctuality record, maintain a flexible schedule. Ability to adapt quickly to changing environments and thrive in high-demand situations. What we offer Competitive wages Career Growth / Robust Training Program Work Life Balance Top quality health insurance (Full Time) Paid Time Off (accrued and available for use immediately) Paid Holidays Banking Hours Tuition Reimbursement 401(K) Plan Dental & Vision Insurance (Full Time) Short & Long-Term Disability (Full Time) Life Insurance (Full Time) Why join us? At PSCU, we are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you'll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well-being, and serves with purpose. Together, we create a meaningful impact, and we invite you to be a part of our journey! To apply, please complete the online application and attach an up-to-date resume.

More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial wellbeing services * 401(K) matching with up to 5% match * Reduced health insurance * Employee wellbeing services * DE&I initiatives * Work-life balance Job summary The Member Resolution team is responsible for creating positive member interaction by delivering exceptional service via the phone, chats and emails. This role involves handling lost/stolen credit and debit cards, helping customers who are victims of fraud, troubleshooting issues with card denials, and taking applications for new credit card applications. In this position you will provide a high-quality member service using member wellbeing to understand the members' emotional connection to the situation. This team will use member wellbeing to support a wide variety of functions around card services. This role will work closely with all lines of business within the Contact Center and the Card Operations Department. What you'll do * Help members who are victims of fraud navigate the next steps, giving support and empathy in what can be an extremely difficult experience. * Debit cards increase. Credit applications for credit card increases. * Document all findings into a ticketing system to support the findings of fraud and provide provisional credit as needed. Work and update any internal tickets that are submitted. * Support expedited cards to members. * Provide support for cards via inbound and outbound member interactions. What you'll bring * 3-5 years of call center experience required * 3-5 years of financial institution experience required * Understanding debit/credit card fraud * Proficient in computer skills including word, excel, and other credit union software. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do * Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

Are you People Driven? Join People Driven Credit Union as a Full-Time Payments and Cards Services Manager and take your career to the next level. This role offers the excitement of shaping innovative payment solutions in a dynamic, member-centric environment. Work with a team that thrives on problem-solving and embraces empathy to enhance member experiences. With the added benefit of a hybrid schedule, you can achieve a healthy work-life balance while contributing to a forward-thinking organization. The pay for this position starts at $72,000 but offers can go up depending on relevant experience and skills. You will also receive great benefits such as Employer Paid Medical, Dental, Vision for employees, a generous 401(k) program, Life Insurance, and Paid Time Off. Seize this opportunity to become part of a culture where integrity is valued and your impact can make a significant difference. What TO EXPECT AS a Payments and Cards services Manager As the Payments and Cards Services Manager at People Driven Credit Union, you will be at the forefront of directing and coordinating all departmental functions within a fast-paced environment. Your leadership will encompass overseeing staff, managing plastic card systems, and ensuring the seamless operation of payment systems. With a strong focus on compliance, you'll ensure that all departmental activities adhere to established legal, regulatory, and credit union policies. As a key member of the Management Team, you will actively engage in the broader management of the credit union, driving solutions that enhance our member-centric approach. Your role will be pivotal in fostering an energetic culture of excellence and integrity, ensuring our members receive outstanding service and innovative payment solutions. Requirements for this Payments and Cards services Manager job To excel as the Payments and Cards Services Manager at People Driven Credit Union, candidates should possess a robust educational foundation, such as an associate degree or professional Visa/Payment certification, combined with relevant experience in the financial industry. A minimum of five years in supervisory roles, focusing on Payments, ACH, Wire, and Cards, is essential to navigate the complexities of this position. Successful candidates will demonstrate a thorough knowledge of payment practices and procedures, coupled with the ability to interpret and ensure compliance with governmental regulations and reporting requirements. Familiarity with auditing and IT functions is crucial for overseeing departmental activities effectively. Strong leadership and problem-solving skills will be vital in driving operational excellence while fostering a culture that aligns with the credit union's core values. Connect with our team today! So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you! *Must be able to pass Background and Drug screening.

Join People Driven Credit Union as a Full Time Accounting Specialist and take your career to new heights! After your initial training period you can enjoy the flexibility of hybrid work while engaging in meaningful financial operations that directly support our member-centric mission. With a competitive hourly pay ranging from $19.87 to $22.38, you can achieve a satisfying work-life balance without compromising your professional growth. This role offers the chance to apply your problem-solving skills in an energetic, forward-thinking environment in Southfield, MI, where excellence and integrity are at the core of our operations. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, and Employee Discounts. Don't miss this exciting opportunity to thrive in a dynamic and supportive setting! Make a difference as aN Accounting Specialist As a Full Time Accounting Specialist at People Driven Credit Union, you will play a pivotal role in managing essential accounting functions, including Accounts Payable, Escheats, and Third-Party Vendors. You'll assist in reconciling assigned general ledger accounts and resolving outstanding items, ensuring our financial records are accurate and up-to-date. Collaborating closely with the Payments Team, you'll track and reconcile any fraud and disputes related to debit and credit cards, safeguarding our members' interests. What we're looking for in aN Accounting Specialist To excel in this role you will need a strong foundation in accounting principles, with a minimum of one year of relevant experience required. Familiarity with full-service financial institutions is preferred, as it will deepen your understanding of the specific needs of our members. Proficiency in Microsoft Office, particularly Excel, is essential for data analysis and reporting, enabling you to efficiently handle tasks such as reconciliation and tracking. Additionally, being detail-oriented and organized will help you manage various accounting functions effectively, while strong problem-solving skills will empower you to address any discrepancies proactively. Join our team today! If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you! *Must be able to pass Background and Drug screening.

Are you People Driven? Do you love to provide excellent service, multitask and have a high attention to detail? We are seeking an experienced lead customer service/sales representative to oversee our teller line and to serve our members promptly and professionally. About People Driven Credit Union: People Driven Credit Union (PDCU) has been serving the community for 90 years. We strive to surround ourselves with smart, passionate people who are curious and can apply experience and insight. People Driven believes in mutual success built on cultivation of long-term employee, member and vendor relationships. Why have a Career at People Driven Credit Union? As a team member you'll enjoy: Employer paid medical, dental and vision for you and a low cost to add family members! Additional benefits including an employer sponsored 40lK program, vacation and personal time off! Federal holidays off with pay! A wellness program including fitness and wellbeing program reimbursements! To learn more about PDCU go to our website at ****************************** Essential Duties and Responsibilities (Other duties may be assigned) The Head Teller provides service to People Driven Credit Union members and is responsible for implementing existing policies, procedures, and systems involving cashiering operations and teller functions. The Head Teller is responsible for smooth flow of teller lines and adequate window coverage. This position is also responsible for assisting Tellers/MSRs with questions, resolving more complex problems, and overseeing balancing. This position ensures that members are promptly and professionally served, serving as a teller when needed. Ensures that all teller functions are correctly performed and are in accordance with established policies and standards. Ensures that all security procedures are followed. Answers Team Member questions solves problems, and assists with complex transactions and sensitive member relations problems. Explains policies and procedures to members. Investigates teller out of balance conditions and institutes corrective procedures. Maintains an inventory of cashier's checks, money orders, receipts, and other negotiable items for use in the teller area. Monitors, orders, dispenses, ships, and balances cash. *Must be able to pass Background and Drug screening.

is located in Hastings, Michigan. More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us. Benefits Include * Financial Wellbeing Services * 401(K) matching up to 5% * Heath Insurance with Wellness Incentives * Employee Wellbeing Services * DE&I Initiatives * Work-Life Balance Job Summary The Member Experience Associate is passionate about delivering the best Member Experience to our members! This team member will uncover needs, inspire possibilities, and deliver solutions to advance our members' financial success. This person must be adaptable with a strong sense of teamwork. They will cross-sells products and services, open all deposit accounts, including specialty and business accounts to help our members meet their financial goals. This position will build and deepen member relationships by providing the Best Member Experience. Member Experience Associates will be expected to support onstage operations and help to reach and exceed Lake Trust goals. What you'll do * Proactively greet and interact with members as they enter the Credit Union. * Through active listening and asking open ended, highly impactful questions you will uncover member needs to best assist them in meeting those needs. * Be a financial coach to our members! Look for opportunities to maximize member loyalty, building and deepening the member's relationship by assessing member's total financial picture and offering solutions to advance their financial success. * Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve Lake Trust goals. * Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm. * Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. * Advise on opportunities to advance members' financial well-being by looking for cross-sale opportunities and acting as a financial coach to members. What you'll bring * High School Diploma/GED is required * Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment. What you'll get We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy: * Working with an energetic team focused on making our members wildly successful * An opportunity to work with others that have your back every step of the way * Opportunities to make a difference both inside and outside of our walls * Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.