People Encouraging People jobs - 32 jobs

Responsible for the supervision of staff and coordination of activities involving the development of independent living skills for intensive care clients assigned to housing units in PEP's residential program. REPORTING STRUCTURE Reporting to this position are approximately 14 full and part-time Residential Counselors. SPECIFIC RESPONSIBILITIES Supervision of Residential Counselors including hiring, training, performance evaluations and disciplinary action. Ensure that clients are transported from and to residential site and PEP center, daily and in a timely manner Monitor medications. Review and make entries into logbooks as required. Develop staff schedules. Review and sign off on staff time sheets. Process program receipts and billing items. Ensure that marketing and other chores are performed as required at each residential site. Complete client progress notes, IRP's, medication intake reports and incident reports as required; attend staff, client and other Agency meetings as needed. Monitor client behavior. Perform routine house inspections fire drills. Develop and participate in program activity curriculum. Oversee quality of services delivered to residents. Perform crisis intervention and assistance; link residents with appropriate community resources and agencies. PRINCIPAL ACCOUNTABILITIES Staff supervision Client safety Billing and funding activities Monitor client medications Quality of service Oversee program activities EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS Education: Bachelors Degree in a Mental Health related field preferred with 2 years of experience with the target population preferred. OJT: One to three months training required for effective performance Job Requirements: Must have a clean driving record. Must have a criminal background check. COMMENTS Schedule must be flexible in order to handle various staff changes and commitments. Knowledge of chronic mental illness is essential. Must be able to work day and evening hours Sunday - Thursday Sunday - hours to be coordinated with the Program Director Monday and Wednesday- 8:30am-5pm. Tuesday and Thursday- 12pm- 8:30pm. Must be able to work day and evening hours Sunday - Thursday Sunday - hours to be coordinated with the Program Director Monday and Wednesday- 8:30am-5pm. Tuesday and Thursday- 12pm- 8:30pm.

Job Description The Data Specialist supports homeless services program by collecting, managing, analyzing, and reporting data related to client engagement, services, and outcomes. This role ensures accurate data entry, compliance with funder and regulatory requirements, and provides actionable insights that help outreach teams improve service delivery and move clients toward housing stability. REPORTING STRUCTURE There are no staff persons reporting to this position. SPECIFIC RESPONSIBILITIES · Enter, maintain, and audit client-level data in HMIS (or other required databases) · Ensure timely, accurate, and complete data entry from outreach staff · Develop and maintain data quality standards and procedures · Conduct regular data quality checks and resolve discrepancies · Generate routine and ad hoc reports for program leadership, funders, and stakeholders · Track outreach performance metrics (engagements, referrals, housing placements, etc.) · Analyze trends and outcomes to support program planning and improvement · Assist with grant reporting and compliance documentation · Train outreach staff on data entry procedures, privacy standards, and best practices · Provide ongoing technical support related to data systems · Develop user-friendly guides and workflows for data processes · Ensure compliance with HMIS standards, funder requirements, and data privacy laws (HIPAA, HUD, local regulations) · Maintain strict confidentiality of client information · Support audits and monitoring visits as needed · Work closely with outreach teams, case managers, and program leadership · Coordinate with partner agencies and system administrators as required · Participate in program meetings to align data with service goals PRINCIPAL ACCOUNTABILITIES Ensure all client and program data is entered accurately, consistently, and in a timely manner Track key outreach and program metrics, trends and provide insight to support the team. Maintain confidentiality and ensure compliance EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS Education: Associate's or Bachelor's Degree in mental health field preferred and/or three years equivalent work experience in mental health, homeless services, and/or outreach. Skill Requirement: Two to three months OJT required for efficient job performance. Job Requirements: Experience with social services databases. Proficiency with spreadsheets and reporting tools. Valid driver's license and a clean driving record. Must have the ability to work independently with minimum supervision COMMENTS Knowledge of chronic mental illness and substance abuse is necessary.

POSITION OVERVIEW: Responsible for assessing clients' needs and capabilities and assisting clients as they work towards their goals. Complete annual assessments, reassessments, and individualized service plans. Help ensure a smooth transition into their communities. Establish linkages to needed resources including, but not limited to medical care, vocational services, entitlements, legal assistance, housing, and family services. ESSENTIAL FUNCTIONS: On behalf of clients, commit to being truthful and earnest, demonstrating fair and human respect in communication with family, significant others, and representatives. Assist clients in receiving and maintaining entitlements. Monitor progression toward client goal attainment. Performs crisis intervention as needed. Seeks housing placements for clients as needed. Use creativity, judgement, and teamwork to address client concerns. Provide referral, intake, and orientation processes with new clients. Accompany clients to appointments as needed. Always create positive and enjoyable interactions with clients. Timely and accurate reporting of all documentation, treatment plans, contact notes, and any other documentation assigned. EDUCATIONAL & JOB REQUIREMENTS: Minimum of an Associate's Degree in mental health or related field. 1 year of work experience in mental health or related field Excellent organizational skills and ability to prioritize tasks. Provide flexibility to meet client needs. Ability to succeed in a team environment.

Job Description Through the Baltimore Comprehensive Overdose Response to End the Epidemic (BCORE) partnership, PEP will implement a mobile interdisciplinary model for outreach, substance abuse and intensive case management to people at high risk of opioid overdose in close coordination with EMS and hospital Emergency Departments. The BCORE Outreach Director will lead the implementation of the model and act as liaison to strategic partners to ensure ongoing success, sustainability, and alignment with City goals. BCORE is a grant to end the opioid epidemic, including enhanced opioid crisis response and community outreach, improved standards of care for additional care in the city's emergency rooms, a 24/7 access line for treatment and support services, and a software platform that connects individuals across a range of city sectors engaged in this work. REPORTING STRUCTURE 10 staff report directly to this position. RESPONSIBILITIES - Elevate PEP's mission through role modeling, storytelling, collaborative case conferencing, and otherwise embodying the humility, spirit and innovation of street outreach services, harm reduction, nonjudgemental trauma-responsive care, and radical hospitality. - Continuously seek new insights, options, and approaches to reach hard-to-engage clients with the philosophy that we never give up on anyone. - Earn and maintain clients' trust through consistency, integrity, honesty, managing expectations, unconditional positive regard, and persistent follow-up; impart this approach throughout the team through role modeling, coaching, and close consultation. - Hire, train, and supervise outreach staff; evaluate staff performance and initiate improvement actions as required. - Direct the day-to-day operations of the team including scheduling, canvassing high-priority locations, and meeting with program partners. - Track and ensure time-sensitive and appropriate urgency to follow-up to referrals and excellent communication and coordination. - As needed, directly provide services including outreach, engagement, case management, care coordination, and crisis intervention/management including on-call duty on nights and weekends and during emergencies. - Initiate professional development and clinical consultation to improve clinical insights, creative interventions, and methods regarding mental wellness, addictions, and medical needs of the unhoused population. - Engage in professional development and advocacy to improve case management processes and systems navigation, especially benefits, housing, legal, and employment support systems. - Ensure effective communication: § With clients and communities serving, § With other PEP programs § With PEP's partners and funders - Ensure departmental compliance with contract terms, laws, regulations, and funder guidance. - Ensure departmental and/or sub-team processes for daily or weekly roster/case reviews - Manage a data strategy and plan for the department that ensures effective utilization of all required data systems, produces data elements required for reporting, and creates data analytics needed for program evaluation, public health improvement, and system design. § Assess, design, implement, continuously monitor, and improve data and technology processes and systems as needed and as required by PEP funders and PEP Senior Management team. § Required data systems may include but are not limited to: the City's Homeless Management Information System (HMIS), Goldie Health or a comparable solution to be utilized citywide for opioid outreach, PEP's Electronic Health Record (EHR), and Maryland's Health Information Exchange (HIE) known as Chesapeake Regional Information Sharing for Patients (CRISP). § Present timely reports for continuous quality improvement, population health, program strategic development and as required by contract or per partner organization request § Ensure service delivery, staff effort, and client outputs and outcomes are accurately and comprehensively represented in data collection practices and data reports. - Utilize data and qualitative feedback in program improvement and strategic decision making, especially feedback from clients, particularly those who use drugs and those who are unhoused - Improve community and public responses to homelessness, mental illness, addictions, and trauma by (professionally and with discretion) elevating the perspectives and experiences of program clients, providing relevant data, collaborating with partners, participating in workgroups, and facilitating staff/client engagement in system improvement activities when appropriate. - Lead or participate in internal workgroups or committees to advance PEP's mission - Monitor program contract deliverables and provide timely updates on achievement, successes, and barriers. - Maintain expertise in Housing First, Harm Reduction, Motivational Interviewing, Trauma/Resilience, Peer Support, Person-Centered Care Coordination/Case Management, Street Medicine, and other relevant models of care. - Monitor the budget as well as billing and grant expenditures for the program, ensuring cost-effective and optimal allocation of funding and other resources for the benefit of clients. - Ensure program environment, including assigned office(s), vehicle(s), and equipment are operating efficiently, clean, and well maintained. - Research and develop opportunities for program and resource development, such as grants, donors, partnerships, and collaborative projects. - Respond to site visits and audits - Other duties as assigned PRINCIPAL ACCOUNTABILITIES - Leading an innovative, high-quality outreach department that functions as an essential service provider and valued partner to the Baltimore City community - Aligning braided grants and strategic initiatives to meet funding and program deliverables and requirements - Managing effective community partnerships EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS · Education: Master's degree in public health, social work, substance use, social science, psychology, or related field required. · OJT: Three to six months training required for effective performance · Job Requirements: o Minimum of five years of management or leadership experience o Excellent analytical, communication, writing and project management skills o Experience with grants management or grants reporting o Valid driver's license and access to a personal vehicle o Demonstrated ability to conceptualize complex initiatives and develop and implement plans to realize strategic objectives o 3-5 years experience working with unhoused individuals o 3-5 years experience working with individuals with substance use disorders NOTE: INFORMATION CONTAINED IN THIS DESCRIPTION IS A SUMMARY OF THE ASSIGNED DUTIES AND NOT INCLUSIVE OF ALL REQUIREMENTS THAT MAY BE ASSIGNED. ADDITIONAL DUTIES MAY BE ASSIGNED ON AS NEEDED BAS

This position is primarily responsible for ensuring a welcoming, positive, person-centered environment using trauma-informed principles and excellent customer service. This role combines front desk responsibilities with client engagement, environmental monitoring, and safety oversight to support the health and well-being of all clients, visitors, and staff. This position plays a vital role in fostering a sense of community while maintaining appropriate boundaries and ensuring compliance with agency policies and safety protocols. SPECIFIC RESPONSIBILITIES Client Engagement and Support · Create a warm, respectful, and inclusive front office presence that promotes trust and belonging. · Actively engage clients using trauma-informed communication and relational approaches. · Support clients in integrating into the community with positive behavior and social norms. · Build rapport and mentor clients who may be struggling with group dynamics or behavioral expectations. · Model respectful, non-judgmental, and compassionate behavior at all times. Building Safety & Environment · Implement and monitor check-in/check-out protocols to ensure controlled and safe access to the building. · Conduct regular walkthroughs of interior and exterior spaces (offices, hallways, bathrooms, courtyard, parking lot, exterior grounds etc.) to assess for safety concerns and maintenance needs. · Identify early signs of client distress, crises, or conflict; initiate appropriate support responses and follow de-escalation protocols. o Develop and enforce healthy norms using a harm reduction approach, while ensuring regulatory and standards compliance, for example: o Enforcing a no smoking ban within 25 feet of building entrances, while offering smoking cessation support and alternative areas where smoking is permitted. o Conducting bag checks and personal items searches with great care and respect of privacy, explanation of the purpose, and not more than what is necessary to ensure a safe environment. o Removing dangerous items and persons from the premises, such as offering alternatives that reduce harm to people or property. · Actively collaborate with staff to flag potential risks and ensure follow-up with clients. Administrative & Operational Support · Answer and direct phone calls, emails, and faxes according to protocols. · Perform office tasks including mail distribution, room restocking, key management, client ID badge creation, and deliveries. · Support managers in implementing building policies and procedures. · Document incidents thoroughly and accurately; participate in follow-up actions as needed. · Maintain confidentiality and share sensitive information only on a need-to-know basis. · Perform other miscellaneous tasks as required by the Office Manager. KNOWLEDGE, SKILLS, AND ABILITIES - Proactive, assertive engagement - Strong interpersonal skills - Communicate clearly and effectively in both written and verbal communication - Professional attitude and appearance - Ability to demonstrate genuine care and concern and develop trust-based relationships - Conflict early identification, de-escalation, and management - Ability to correctly interpret and enforce policies and procedures - Multitasking and flexibility to changing priorities - In urgent situations, ability to function decisively, with authority and be resourceful - Walk and stand for extended periods of time - Lift and carry deliveries, supplies, and other items as needed (up to 25 lbs) - Knowledge and comfort working with individuals with mental health disorders and/or substance use with a non-stigmatizing, supportive approach EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS Education: High School Diploma and/or equivalent professional experience working in a role related to behavioral health, human services, customer service, or safety/security. OJT: 90 days training required for effective performance. Within 90 days of employment, successfully complete training/certification and demonstrate proficiency in: Mental Health First Aid, CPR, First Aid, AED, Naloxone and Overdose Prevention. Other Job Requirements: Proficiency in using technology, including Microsoft Office applications, office equipment (printers, fax machines, scanners, etc.)

The ACT Program & Business Coordinator serves as a full participant of the ACT Team and is responsible for organizing, coordinating, and monitoring all non-clinical and administrative operations of the program. Under the direction of the Program Manager, this position ensures the efficient operation of both business and program functions to support high-quality, community-based behavioral health services. The Coordinator manages the creation, storage, and flow of Protected Health Information (PHI), oversees accounting and budget records, maintains compliance with relevant regulations, and facilitates communication among staff, clients, and external stakeholders. This role ensures alignment with standards set by the Maryland Department of Health Behavioral Health Administration, Local Behavioral Health Authority, Administrative Service Organization, Core Service Agency, The Joint Commission, and other federal, state, or local contracting standards. Working in collaboration with the ACT Division Director, Program Manager, and interdisciplinary team members, the Coordinator promotes effective treatment delivery and operational excellence for ACT service clients. SPECIFIC RESPONSIBILITES: Administrative & Operational Coordination · Organize, coordinate, and monitor daily ACT program operations and communications. · Create, review, and analyze practice management and performance reports for corrective measures. · Manage office and clinical supplies, equipment, and related vendor relationships. · Maintain accounting, budget, and expenditure records for both individual clients and the program. · Organizes and obtains service authorizations through the Administrative Service Organization (ASO), ensuring timely and accurate submissions. · Gathers and submits outcome data in alignment with the program reporting requirements. · Monitor and track individual treatment plans dates to ensure compliance. · Collects and reports data on uninsured clients as required. · Track and coordinate in conjunction with the psychiatrist · Coordinate administrative functions and workflow between team members and leadership. · Prepare materials and reports for the Behavioral Health Administration, Local Behavioral Health Authority, Administrative Service Organization, Core Service Agency, and Senior Staff. · Implement and maintain compliance with all state licensing standards for ACT. · Maintain daily service logs documenting client rosters and treatment encounters within the past 24 hours. Team Coordination & Leadership · Support team members in daily service delivery, ensuring client needs are met. · Collaborate with the Program Manager to prepare data for daily meetings and ad hoc decisions. · Participate in onboarding, and performance management of ACT team members. · Share responsibility for day-to-day office operations and ensure smooth interdepartmental communication. Client & Service Management · Coordinate the intake of new clients alongside the Program Manager or intake specialist. · Monitor and track individual treatment plans to ensure compliance with documentation and authorization timelines. · Oversee medication management processes, including pharmacy coordination, delivery tracking, and voucher monitoring. · Maintain positive relationships with local pharmacies and pharmaceutical representatives to ensure client medication needs are met. · Collect and report data on uninsured clients and program outcomes as required. · Provide culturally competent and trauma-informed services to clients and families. Emergency Response & Compliance · Provide emergency backup and crisis response support to team members as needed. · Respond to incidents and produce reports in accordance with established protocols. · Ensure the team operates within safety and compliance standards. · Identify, recommend, and implement necessary services, equipment, and facilities improvements. · Execute assigned projects and operational changes directed by senior leadership. Qualifications · AA degree, preferred bachelor's degree: advanced education in healthcare administration preferred. · Minimum of three years of administrative experience in a healthcare or behavioral health setting serving adults with serious mental illness. · Minimum of two years of experience working on a multidisciplinary team. · Strong understanding of behavioral health authorization processes and state compliance requirements. · Excellent organizational, analytical, and communication skills. · Proficiency with data management and reporting tools, Additional Information This description is a summary of responsibilities and requirements for the ACT Program & Business Coordinator role. Duties and expectations may evolve to meet program needs and organizational priorities.

Person will provide comprehensive nursing care to clients in the community, primarily in street-based or mobile settings and provides medical expertise to the clinical service delivery of the outreach team. SPECIFIC RESPONSIBILITIES - Engage clients in outdoor and public areas to develop rapport, monitor for safety and health needs, connect clients to services, and support community members. - Earn and maintain clients' trust through consistency, integrity, honesty, managing expectations, unconditional positive regard, and persistent follow-up; impart this approach throughout the team through role modeling, coaching, and close consultation. - Continuously seek new insights, options, and approaches to reach hard-to-engage clients with the philosophy that we never give up on anyone. - De-escalate crisis situations, help clients plan for and prevent crises, and seek assistance as appropriate. - Throughout the engagement process and upon enrollment, develop a comprehensive health history and needs assessment to understand clients' priority needs. - Develop comprehensive health history inclusive of psychiatric, addictions, medical and social needs. - Evaluate and treat persons with complex social needs, addictions (such as opioid use disorder and polysubstance use disorder), serious mental illness, infectious disease (e.g. Hepatitis C, HIV, wounds related to drug use). - Implement time-limited interventions to improve outcomes related to chronic health conditions (COPD, diabetes, heart disease). - Formulate diagnostic impressions, implement clinical interventions within scope of practice, refer and coordinate care with external providers as needed, and collaborate with the outreach team on an overall plan of care. - Provide, develop/design, direct, and/or implement interventions to address client health needs. - Provide medical expertise to the team. - Provide medication education, monitor medication responses, and assist and/or administer medications within scope of practice. - Recommend, monitor and evaluate uses of medications in collaboration with prescribers. - Assess, plan and implement wound care. Direct LPN(s) or others to assist with wound care within their scope of practice. - Develop and implement interventions for communicable disease prevention and response, particularly sexually transmitted diseases, including but not limited to HIV/AIDS, Hepatitis A and C, and Syphilis. - Monitor chronic medical conditions that are managed by a primary health care provider and reinforce instruction or coordinate with the primary health care provider. - Evaluate acute health problems of clients to determine the most appropriate health care provider and make referrals. - Maintain up-to-date client records; monitor and document client status and progress. - Completes all forms requiring the attention of a clinician within RN scope of practice, for example, certification of disability and reasonable accommodations, insurance-related authorizations, vocational rehabilitation, social services documentation. - Provide emergency services or on-call support as needed, for example during a public health emergency or severe weather emergency. - Educate and support clients and their families in regards to: harm reduction, nutrition, medication, addictions, common mental health and chronic medical conditions, and health maintenance and preventative care. - Provide training to staff and clients in communicable disease prevention; recommend, develop, and implement prevention interventions such as testing and vaccine programs. - Participate in in-service training. - Participate in the planning, orientation and supervision or precepting of nursing students. - Coordinate client medical care and population health interventions within the outreach team and through collaborations with other social and community agencies. - Participate in related meetings, client care conferences, clinical programs, and workgroups. - Initiate professional development and clinical consultation to improve clinical insights and methods regarding medical needs of the unhoused population. - Revise standards of practice to meet the changing needs of the clients as required. - Other duties as assigned. PRINCIPAL ACCOUNTABILITIES Client evaluation, assessment and ongoing treatment. Client well being (clinically and physically). Clinical collaboration and overall excellence of outreach team EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS Education: Minimum of Registered Nurse license with five years' experience, preferably with experience in mobile healthcare, emergency medicine or similar setting. Master's preferred. Skill Requirement: One to six months OJT required for efficient job performance. Job Requirements: Excellent communication, problem solving and organizational skills. Licensed as Registered Nurse in the State of Maryland. Must have a valid driver's license. Must have a clean driving record. Must have the ability to work independently with minimum supervision COMMENTS Must exhibit experience, familiarity and sensitivity to working with persons who are actively using drugs and persons with serious mental illness including psychosis.

Oversee Assertive Community Treatment Team Services that provide advocacy, service coordination, resource procurement, counseling, and support for clients in the program. Ensure high quality and high fidelity ACT services are provided to all clients. Responsible for hiring, supervising and training ACT personnel in addition to the overall management, evaluation, and budget of ACT programs. SPECIFIC RESPONSIBILITIES Hire, supervise, and train staff members; perform evaluations and initiate disciplinary actions as required. Direct the day to day clinical operations of the team including scheduling and adherence to agency policies. Lead the morning meetings and the weekly clinical review meeting to assure all clients' needs are being attained. Evaluate the status of clients and assure that intensity of contact matches the client needs. Direct and coordinate the admission and discharge process of clients on and off the team. Assign clients to individual team members for primary responsibility. Monitor and coordinate the referral, intake, and orientation processes for new clients. Provide clinical supervision of staff and weekly individual supervision of all staff. Review the quantity and quality of services provided and documentation generated by the staff. Perform crisis intervention and assistance as necessary. Conduct regularly scheduled staff meetings to address concerns. Ensure that documentation contained in client records meets accreditation requirements outlined by regulatory agencies. Collaborate with the Core Service Agency and other community service organizations to promote the Agency's mission and procure resources. Communicate with other community agencies in regards to clients concerns or needs; schedule and/or attend community meetings as required. Assure that all documentation in charts is being delivered and compliant with all necessary regulations and requirements. Monitor medication and health concerns for all clients in the ACT program. Monitor the budget as well as billing and grant expenditures for the program. Become an expert of the ACT philosophy and follow and maintain high fidelity to the ACT Model of Care. Assure the quality of services matches high fidelity of the ACT Model of Care. Assure on call duty with on site response occurs on nights and weekends. Assure that the ACT Office is operating efficiently and is clean and maintained. Develop departmental policies as required. PRINCIPAL ACCOUNTABILITIES Staff supervision and development Ensure client documentation satisfies regulatory agencies requirements Coordinate ACT services to provide quality services Client well being (clinically and physically) Outside agency participation as required Program billing and budget management EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS Education: Master's Degree in Social Work, Psychology, Counseling, Nursing, or related field. At least three years experience working with adults with chronic mental illness. License in a Mental Health Profession in the State of Maryland required. Skill Requirement: One to six months OJT required for efficient job performance. Job Requirements: Excellent communication, problem solving and organizational skills. At least two years of supervisory experience. Must have a valid driver's license. Must have a clean driving record. Must have the ability to work independently with minimum supervision COMMENTS Must exhibit knowledge of mental health treatment.

Responsible for coordination of vocational assessment, development, and placement activities involved with clients the ACT Team. Responsible for educating candidates and staff about Vocational Services, Vocational funding sources, and all related employment resources. SPECIFIC RESPONSIBILITIES Review all incoming referrals and assessing candidates for vocational services. Provide Job Coaching, Vocational Evaluations and Work Adjustment Training. Monitor the quantity and quality of vocational services provided by staff members. Assist clients with obtaining the required documents required by employers (SS Card, ID etc) Provide individual vocational-supportive counseling and conduct a strengths and needs assessment of the person. Establish vocational goals and develop plans to attain them. Identify barriers as a result of a person's mental health issues and develop strategies to overcome these issues. Provide services to teach job seeking skills. Hold client groups surrounding vocational support and advancement. Perform on the job and off the job site coaching problem solving, and support. Establish relationships with employers to develop jobs for ACT clients. Maintain relationships with DORS to access funding when a client is eligible. Provide benefits counseling and work with the team to assure financial viability in the community and maintenance of proper insurance for treatment of issues. Provide case management for an assigned primary caseload including coordinating and monitoring the activities of the individual treatment team; assume responsibility for developing, writing, implementing, evaluating, and revising overall treatment goals and plans in conjunction with the ITP; provide individual supportive counseling; assist in symptom management, ensuring immediate changes are made in the treatment plans as client's needs change. Educate and support client's families, and advocate for client rights and preferences. PRINCIPAL ACCOUNTABILITIES Job development Job coaching Assess client strengths and needs for Vocational Services. Vocational evaluations EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS Education: Bachelor Degree in Vocational Rehab or other Human Services field preferred and at least two years experience in vocational services/mental health field. One to two years supervisory experience. Skill Requirement: One to three months OJT required for efficient job performance. Job Requirements: Must have valid drivers license. Must have clean driving record. Must possess excellent written and organizational skills.

Plan and implement housing services for clients who have co-occurring mental illness and substance abuse disorders. Acts as a facilitator and resource person to consumers and other staff regarding the identification, development, and attainment of housing opportunities. Person will also be an expert in the maintenance of housing in the community and development of independent living skills. Performs other rehabilitation duties as assigned by Program Manager. The position requires field foot work 80% of the time. Thie position is not for hybrid work. RESPONSIBILITIES - Assess participant needs for housing services. - Meet the needs of clients in the areas of mental health and substance abuse education, prevention, recovery, and other related mental health rehabilitation areas. - Organize and conduct structured group and individual activities that address client's goals for housing. - Provide specialized housing services to other staff members through clinical team meetings and individual conferences. - Complete required documentation including, but not limited to housing plans, and clinical records. - Participate in the Individual Treatment Planning process by assisting with client goal formulation, monitoring, and progress reporting. - Perform direct service interventions as indicated in the ITP, and in coordination with other members of the treatment team. - Assist in developing annual service goals and measuring and reporting progress. - Identify the needs and sources(s) for housing resource materials and procure per Agency procedures. - Establish and maintain communication and working relationships with other providers and leaders in the field to help assure housing resource availability and enhance the Agency's working knowledge of housing issues. - Obtain and document results of housing inspections for clients. - Provide transportation to and from community meetings. - Provide case management for an assigned group of clients including coordinating and monitoring the activities of the individual treatment team; assume responsibility for developing, writing, implementing, evaluating, and revising overall treatment goals and plans in conjunction with the ITP; provide individual supportive counseling; assist in symptom management, ensuring immediate changes are made in the treatment plans as client's needs change. Educate and support client's families, and advocate for client rights and preferences. - Conduct comprehensive assessment of all domains of a person's life. - Provide on call crisis intervention when assigned covering nighttime and weekend hours. ** Need someone with a good eye for detail; filing; focused; hardworking; flexible and patient with consumer is a desired candidate ** ACCOUNTABILITIES Develop and identify housing opportunities for consumers. Direct service to clients (individual and group) EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS Education: Bachelor's Degree in mental health field preferred and/or three years equivalent work experience in mental health and / or substance abuse services. Skill Requirement: Two to three months OJT required for efficient job performance. Job Requirements: Must have a valid driver's license. Must have a clean driving record. Must have the ability to work independently with minimum supervision The position requires field foot work 80% of the time. Thie position is not for hybrid work.

Member of the ACT Team to assess, plan, develop, coordinate, and provide treatment and counseling, conduct program planning, conduct assessments, consultation and follow-up on direct services and rehabilitation to assist clients and their families in coping with health-related social problems. RESPONSIBILITIES Conduct screening interviews and assessments using personal interviews, referral information, medical history, collateral contact and additional methods as needed. Recommend treatment plans to Physicians and/or other mental health professionals that address medical, psychiatric, and psychosocial needs/problems and specify modalities of treatment and support, to address specific goals. Modify the plan as necessary to reflect the needs of the client. Provide ongoing counseling to individuals, groups, or families as reflected in the treatment plan. Identifies gaps in service, barriers to treatment and the acquisition of community resources. Advocates for the reduction of such barriers and for the development of needed services. Build strong relationships with patients, families, co-workers and surrounding community. Provide education to families and other identified natural supports. Provide case management services as required for a group of assigned persons which includes coordinating and monitoring the Individual Treatment Plan for the team. Primary responsibility for a group of 10-12 persons will be assigned. Provide crisis intervention and rapid support services to circumvent hospitalization. Meet all needs of the person starting with housing, food, and clothing before any other intervention occurs. Housing must be safe and affordable. Assist persons to carry out daily living skills including person hygiene, nutritional needs, shopping, and food preparation as well as house cleaning and laundry. Document client progress to maintain a permanent record of client activity according to COMAR and agency related requirements. Provide consultation and educational services to community agencies as needed. Coordinate with outside agencies to wrap services around the person. Provide ongoing assessment of client's issues and their response to treatment. Provide symptom education and illness management as prescribed by evidenced based practices or established guidelines. EDUCATION AND JOB REQUIREMENTS Education: Masters Degree in Social Work, Psychology, Professional Counseling or related field. Licensure (LMSW, LGPC, LCPC, LCSW-C) required Job Requirements: Exhibit excellent organizational, problem solving, verbal and written communication skills. Valid driver's license with a clean driving record

People Encouraging People offers quality mobile behavioral health services to people with serious and persistent mental health and substance abuse disorders. We continuously strive to provide these services with integrity, honesty and respect. In order to continue our mission of quality care, we are seeking a Peer Counselor to join our Assertive Community Treatment Team. The successful candidate will have had personal life experiences with mental illness, substance abuse, or homelessness. The Peer Counselor will provide expertise that professional training cannot replicate. POSITION SUMMARY: Provide outreach services to clients in the community and coordinate health services between the Agency, community and home settings. The Peer Counselor will participate as a full member of the team to carry out support services and provide: substance abuse services and education, support to families and other identified supports and crisis intervention under the supervision of the Program Manager. You will provide highly individualized services in the community and promote self-determination and decision making. Staff should have lived experience with homelessness, mental health and/or substance use. Should be currently stable and ready to help support others using their own experiences to help others. High School education is enough. We can train on other things. Peer specialist training/certification nice but not required. Would encourage them to work on certifications. Must be able to drive (good record) and work varying shifts. There is some weekend during winter months and special events. Previous work experience great, but not necessary. Needs to be team player and work well with others. Basic computer/phone skills needed. POSITION REQUIREMENTS: A valid drivers license, clean driving record and means of reliable transportation. A lived experience with mental illness, substance abuse, or homelessness Must have a Peer Support Certification or be willing to obtain one in an agree upon timeframe if hired.

Registered Nurse (RN) - Assertive Community Treatment (ACT) Team Empower Recovery. Transform Lives. Make an Impact. comes with a generous salary and bonus!! Are you a compassionate, motivated nurse who thrives in a dynamic, team-oriented environment? Join our Assertive Community Treatment (ACT) Team-where every day brings new opportunities to change lives and support individuals on their journey toward wellness and independence. 🩺 About the Role As an ACT Team Registered Nurse, you'll be an integral part of a multidisciplinary team providing comprehensive, community-based mental health care to adults living with serious mental illness. You'll combine clinical expertise with compassionate care, meeting clients where they are-at home, in the community, or wherever support is needed most. Your role goes beyond traditional nursing. You'll collaborate with psychiatrists, therapists, case managers, and peer specialists to deliver holistic, recovery-focused support that empowers clients to thrive in their daily lives. 💪 What You'll Do Deliver medication management, health assessments, and wellness education in community settings. Provide crisis intervention and participate in on-call rotation as part of a supportive team. Coordinate care with hospitals, primary care providers, and other community partners. Support clients in developing self-management skills and achieving personal recovery goals. Maintain accurate documentation and participate in regular team meetings and case reviews. 🌍 Why You'll Love Working With Us Mission-driven impact - Be part of a passionate team that changes lives every day. Autonomy and collaboration - Work independently in the field while being supported by a close-knit interdisciplinary team. Growth and development - Ongoing training, supervision, and professional advancement opportunities. Work-life balance - Flexible scheduling and supportive leadership that values your well-being. 🎓 Qualifications Licensed Registered Nurse (RN) in Maryland Experience in community mental health, psychiatric nursing, or related settings preferred. Valid driver's license and reliable transportation required. A passion for recovery-oriented, person-centered care. 💼 Compensation & Benefits We offer a competitive salary and bonus, comprehensive benefits package, mileage reimbursement, and opportunities for continuing education. 🚀 Join Us and Be Part of Something Bigger This is more than a nursing job-it's a calling to create hope, healing, and connection. If you're ready to make a real impact in your community, apply today and help us bring recovery to life!

Through the Baltimore Comprehensive Overdose Response to End the Epidemic (BCORE) partnership, PEP will implement a mobile interdisciplinary model for outreach, substance abuse and intensive case management to people at high risk of opioid overdose in close coordination with EMS and hospital Emergency Departments. The BCORE Outreach Director will lead the implementation of the model and act as liaison to strategic partners to ensure ongoing success, sustainability, and alignment with City goals. BCORE is a grant to end the opioid epidemic, including enhanced opioid crisis response and community outreach, improved standards of care for additional care in the city's emergency rooms, a 24/7 access line for treatment and support services, and a software platform that connects individuals across a range of city sectors engaged in this work. REPORTING STRUCTURE 10 staff report directly to this position. RESPONSIBILITIES - Elevate PEP's mission through role modeling, storytelling, collaborative case conferencing, and otherwise embodying the humility, spirit and innovation of street outreach services, harm reduction, nonjudgemental trauma-responsive care, and radical hospitality. - Continuously seek new insights, options, and approaches to reach hard-to-engage clients with the philosophy that we never give up on anyone. - Earn and maintain clients' trust through consistency, integrity, honesty, managing expectations, unconditional positive regard, and persistent follow-up; impart this approach throughout the team through role modeling, coaching, and close consultation. - Hire, train, and supervise outreach staff; evaluate staff performance and initiate improvement actions as required. - Direct the day-to-day operations of the team including scheduling, canvassing high-priority locations, and meeting with program partners. - Track and ensure time-sensitive and appropriate urgency to follow-up to referrals and excellent communication and coordination. - As needed, directly provide services including outreach, engagement, case management, care coordination, and crisis intervention/management including on-call duty on nights and weekends and during emergencies. - Initiate professional development and clinical consultation to improve clinical insights, creative interventions, and methods regarding mental wellness, addictions, and medical needs of the unhoused population. - Engage in professional development and advocacy to improve case management processes and systems navigation, especially benefits, housing, legal, and employment support systems. - Ensure effective communication: § With clients and communities serving, § With other PEP programs § With PEP's partners and funders - Ensure departmental compliance with contract terms, laws, regulations, and funder guidance. - Ensure departmental and/or sub-team processes for daily or weekly roster/case reviews - Manage a data strategy and plan for the department that ensures effective utilization of all required data systems, produces data elements required for reporting, and creates data analytics needed for program evaluation, public health improvement, and system design. § Assess, design, implement, continuously monitor, and improve data and technology processes and systems as needed and as required by PEP funders and PEP Senior Management team. § Required data systems may include but are not limited to: the City's Homeless Management Information System (HMIS), Goldie Health or a comparable solution to be utilized citywide for opioid outreach, PEP's Electronic Health Record (EHR), and Maryland's Health Information Exchange (HIE) known as Chesapeake Regional Information Sharing for Patients (CRISP). § Present timely reports for continuous quality improvement, population health, program strategic development and as required by contract or per partner organization request § Ensure service delivery, staff effort, and client outputs and outcomes are accurately and comprehensively represented in data collection practices and data reports. - Utilize data and qualitative feedback in program improvement and strategic decision making, especially feedback from clients, particularly those who use drugs and those who are unhoused - Improve community and public responses to homelessness, mental illness, addictions, and trauma by (professionally and with discretion) elevating the perspectives and experiences of program clients, providing relevant data, collaborating with partners, participating in workgroups, and facilitating staff/client engagement in system improvement activities when appropriate. - Lead or participate in internal workgroups or committees to advance PEP's mission - Monitor program contract deliverables and provide timely updates on achievement, successes, and barriers. - Maintain expertise in Housing First, Harm Reduction, Motivational Interviewing, Trauma/Resilience, Peer Support, Person-Centered Care Coordination/Case Management, Street Medicine, and other relevant models of care. - Monitor the budget as well as billing and grant expenditures for the program, ensuring cost-effective and optimal allocation of funding and other resources for the benefit of clients. - Ensure program environment, including assigned office(s), vehicle(s), and equipment are operating efficiently, clean, and well maintained. - Research and develop opportunities for program and resource development, such as grants, donors, partnerships, and collaborative projects. - Respond to site visits and audits - Other duties as assigned PRINCIPAL ACCOUNTABILITIES - Leading an innovative, high-quality outreach department that functions as an essential service provider and valued partner to the Baltimore City community - Aligning braided grants and strategic initiatives to meet funding and program deliverables and requirements - Managing effective community partnerships EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS · Education: Master's degree in public health, social work, substance use, social science, psychology, or related field required. · OJT: Three to six months training required for effective performance · Job Requirements: o Minimum of five years of management or leadership experience o Excellent analytical, communication, writing and project management skills o Experience with grants management or grants reporting o Valid driver's license and access to a personal vehicle o Demonstrated ability to conceptualize complex initiatives and develop and implement plans to realize strategic objectives o 3-5 years experience working with unhoused individuals o 3-5 years experience working with individuals with substance use disorders NOTE: INFORMATION CONTAINED IN THIS DESCRIPTION IS A SUMMARY OF THE ASSIGNED DUTIES AND NOT INCLUSIVE OF ALL REQUIREMENTS THAT MAY BE ASSIGNED. ADDITIONAL DUTIES MAY BE ASSIGNED ON AS NEEDED BAS

The successful candidate that will be selected to join a dynamic and growing team of professionals will provide training in substance abuse prevention and sobriety maintenance, incorporating a 12 step focus. Must be able to work with individuals with co-occurring mental illness and/or substance abuse in the community as well as in groups. This position also will provide transportation to and from community activities and AA/NA meetings. Developing monthly activity calendar identifying community resources to support sobriety and resources. Please apply for immediate consideration. Responsibilities include: Perform drug screens when necessary. Complete the required documentation, which includes, but not limited to individual treatment plans and progress notes. Organize and facilitate social and recreational activities appropriate for ACT clientele. Provide case management for an assigned group of clients including coordinating and monitoring the activities of the individual treatment team; assume responsibility for developing, writing, implementing, evaluating, and revising overall treatment goals and plans in conjunction with the ITP; provide individual supportive counseling; assist in symptom management, ensuring immediate changes are made in the treatment plans as client's needs change. Educate and support client's families, and advocate for client rights and preferences. Conduct comprehensive assessment of all domains of a person's life. Provide on call crisis intervention when assigned covering nighttime and weekend hours. In addition, Counselor: CAC Preferred or hold TRAINEE STATUS with Maryland Board of Professional Counselors. HAVE A VALID MD DRIVERS LICENSE.

Responsible for providing daily support and guidance in the development of independent living skills of intensive care clients assigned to housing units in PEP's residential program. Services and specific assignments will be flexible based on the client's needs. SPECIFIC RESPONSIBILITIES Create a supportive home environment for chronically mentally ill clients enrolled in the PEP housing program. Instruct, supervise and participate in performing household tasks with residents such as cleaning, meal preparation, household budget planning, grocery shopping, etc. Assist residents in the development of daily living skills by identifying and meeting social, environmental and health care needs. Plan, coordinate and participate in residential social activities. Transport residents to and from PEP center, social activities, appointments and community locations as required. Perform crisis intervention, emergency counseling and assistance; notify supervisor or on call person of clinical crisis and other emergencies in accordance with PEP policy. Communicate and document activities and behaviors of residents in reports and records as assigned. Inspect housing units periodically and report repairs and maintenance, as necessary. Monitor and document medication compliance and report changes in symptoms, side effects, or over/under medication to the supervisor. Assist and instruct clients in all areas of personal hygiene. Hours are Monday - Friday 3pm-11pm

Empower Recovery. Transform Lives. Make an Impact. Are you a compassionate, motivated nurse who thrives in a dynamic, team-oriented environment? Join our Assertive Community Treatment (ACT) Team-where every day brings new opportunities to change lives and support individuals on their journey toward wellness and independence. 🩺 About the Role As an ACT Team Registered Nurse, you'll be an integral part of a multidisciplinary team providing comprehensive, community-based mental health care to adults living with serious mental illness. You'll combine clinical expertise with compassionate care, meeting clients where they are-at home, in the community, or wherever support is needed most. Your role goes beyond traditional nursing. You'll collaborate with psychiatrists, therapists, case managers, and peer specialists to deliver holistic, recovery-focused support that empowers clients to thrive in their daily lives. 💪 What You'll Do Deliver medication management, health assessments, and wellness education in community settings. Provide crisis intervention and participate in on-call rotation as part of a supportive team. Coordinate care with hospitals, primary care providers, and other community partners. Support clients in developing self-management skills and achieving personal recovery goals. Maintain accurate documentation and participate in regular team meetings and case reviews. 🌍 Why You'll Love Working With Us Mission-driven impact - Be part of a passionate team that changes lives every day. Autonomy and collaboration - Work independently in the field while being supported by a close-knit interdisciplinary team. Growth and development - Ongoing training, supervision, and professional advancement opportunities. Work-life balance - Flexible scheduling and supportive leadership that values your well-being. 🎓 Qualifications Licensed Registered Nurse (RN) in [your state]. Experience in community mental health, psychiatric nursing, or related settings preferred. Valid driver's license and reliable transportation required. A passion for recovery-oriented, person-centered care. 💼 Compensation & Benefits We offer a competitive salary, comprehensive benefits package, mileage reimbursement, and opportunities for continuing education. 🚀 Join Us and Be Part of Something Bigger This is more than a nursing job-it's a calling to create hope, healing, and connection. If you're ready to make a real impact in your community, apply today and help us bring recovery to life!

Job Description The ACT Program & Business Coordinator serves as a full participant of the ACT Team and is responsible for organizing, coordinating, and monitoring all non-clinical and administrative operations of the program. Under the direction of the Program Manager, this position ensures the efficient operation of both business and program functions to support high-quality, community-based behavioral health services. The Coordinator manages the creation, storage, and flow of Protected Health Information (PHI), oversees accounting and budget records, maintains compliance with relevant regulations, and facilitates communication among staff, clients, and external stakeholders. This role ensures alignment with standards set by the Maryland Department of Health Behavioral Health Administration, Local Behavioral Health Authority, Administrative Service Organization, Core Service Agency, The Joint Commission, and other federal, state, or local contracting standards. Working in collaboration with the ACT Division Director, Program Manager, and interdisciplinary team members, the Coordinator promotes effective treatment delivery and operational excellence for ACT service clients. SPECIFIC RESPONSIBILITES: Administrative & Operational Coordination · Organize, coordinate, and monitor daily ACT program operations and communications. · Create, review, and analyze practice management and performance reports for corrective measures. · Manage office and clinical supplies, equipment, and related vendor relationships. · Maintain accounting, budget, and expenditure records for both individual clients and the program. · Organizes and obtains service authorizations through the Administrative Service Organization (ASO), ensuring timely and accurate submissions. · Gathers and submits outcome data in alignment with the program reporting requirements. · Monitor and track individual treatment plans dates to ensure compliance. · Collects and reports data on uninsured clients as required. · Track and coordinate in conjunction with the psychiatrist · Coordinate administrative functions and workflow between team members and leadership. · Prepare materials and reports for the Behavioral Health Administration, Local Behavioral Health Authority, Administrative Service Organization, Core Service Agency, and Senior Staff. · Implement and maintain compliance with all state licensing standards for ACT. · Maintain daily service logs documenting client rosters and treatment encounters within the past 24 hours. Team Coordination & Leadership · Support team members in daily service delivery, ensuring client needs are met. · Collaborate with the Program Manager to prepare data for daily meetings and ad hoc decisions. · Participate in onboarding, and performance management of ACT team members. · Share responsibility for day-to-day office operations and ensure smooth interdepartmental communication. Client & Service Management · Coordinate the intake of new clients alongside the Program Manager or intake specialist. · Monitor and track individual treatment plans to ensure compliance with documentation and authorization timelines. · Oversee medication management processes, including pharmacy coordination, delivery tracking, and voucher monitoring. · Maintain positive relationships with local pharmacies and pharmaceutical representatives to ensure client medication needs are met. · Collect and report data on uninsured clients and program outcomes as required. · Provide culturally competent and trauma-informed services to clients and families. Emergency Response & Compliance · Provide emergency backup and crisis response support to team members as needed. · Respond to incidents and produce reports in accordance with established protocols. · Ensure the team operates within safety and compliance standards. · Identify, recommend, and implement necessary services, equipment, and facilities improvements. · Execute assigned projects and operational changes directed by senior leadership. Qualifications · AA degree, preferred bachelor's degree: advanced education in healthcare administration preferred. · Minimum of three years of administrative experience in a healthcare or behavioral health setting serving adults with serious mental illness. · Minimum of two years of experience working on a multidisciplinary team. · Strong understanding of behavioral health authorization processes and state compliance requirements. · Excellent organizational, analytical, and communication skills. · Proficiency with data management and reporting tools, Additional Information This description is a summary of responsibilities and requirements for the ACT Program & Business Coordinator role. Duties and expectations may evolve to meet program needs and organizational priorities.

Member of the ACT Team to assess, plan, develop, coordinate, and provide treatment and counseling, conduct program planning, conduct assessments, consultation and follow-up on direct services and rehabilitation to assist clients and their families in coping with health-related social problems. RESPONSIBILITIES Conduct screening interviews and assessments using personal interviews, referral information, medical history, collateral contact and additional methods as needed. Recommend treatment plans to Physicians and/or other mental health professionals that address medical, psychiatric, and psychosocial needs/problems and specify modalities of treatment and support, to address specific goals. Modify the plan as necessary to reflect the needs of the client. Provide ongoing counseling to individuals, groups, or families as reflected in the treatment plan. Identifies gaps in service, barriers to treatment and the acquisition of community resources. Advocates for the reduction of such barriers and for the development of needed services. Build strong relationships with patients, families, co-workers and surrounding community. Provide education to families and other identified natural supports. Provide case management services as required for a group of assigned persons which includes coordinating and monitoring the Individual Treatment Plan for the team. Primary responsibility for a group of 10-12 persons will be assigned. Provide crisis intervention and rapid support services to circumvent hospitalization. Meet all needs of the person starting with housing, food, and clothing before any other intervention occurs. Housing must be safe and affordable. Assist persons to carry out daily living skills including person hygiene, nutritional needs, shopping, and food preparation as well as house cleaning and laundry. Document client progress to maintain a permanent record of client activity according to COMAR and agency related requirements. Provide consultation and educational services to community agencies as needed. Coordinate with outside agencies to wrap services around the person. Provide ongoing assessment of client's issues and their response to treatment. Provide symptom education and illness management as prescribed by evidenced based practices or established guidelines. EDUCATION AND JOB REQUIREMENTS Education: Masters Degree in Social Work, Psychology, Professional Counseling or related field. Job Requirements: Exhibit excellent organizational, problem solving, verbal and written communication skills. Valid driver's license with a clean driving record