Peoples Bank NC jobs - 116 jobs

A leading financial institution is seeking a cybersecurity governance specialist to execute risk assessments and evaluate cybersecurity controls. The ideal candidate will have extensive experience in cybersecurity, strong analytical skills, and a Bachelor's degree in a related field. This remote position offers competitive compensation ranging from $120,000 to $180,000, along with a comprehensive benefits program. #J-18808-Ljbffr

This remote position supports cybersecurity governance by performing risk and control self-assessments (RCSAs), evaluating cybersecurity controls, and supporting key risk management processes. The role helps identify risk and control gaps, assess cyber risks, and recommends improvements to strengthen the organizations cyber posture. The position provides risk analysis, documentation, and control development support across cybersecurity teams, acting as a resource for process owners and contributing to continuous improvement initiatives. Responsibilities Execute cybersecurity process level RCSAs in partnership with business function owners and stakeholders Document risk and controls assessment results, risk ratings, and supporting evidence in accordance with Enterprise Risk Standards Draft, update, and refine control risk and control statements to ensure clarity, effectiveness, and alignment with cybersecurity processes Review existing risks and controls for design effectiveness, identifying gaps, inconsistencies, or opportunities for improvements Partner with business function owners to periodically update inherent and residual risk ratings for process level risks Assist cybersecurity teams with updating control effectiveness and control environment ratings on a regular cadence Evaluate cybersecurity risks and controls against Enterprise Policies and Standards, regulatory requirements, and industry standards Support remediation planning by documenting gaps, improvement recommendations, and target-state control enhancements Participate in projects, assessments, or escalated tasks requiring risk and control expertise Qualifications Bachelor's Degree and 8 years of experience in Information security, cybersecurity, risk management, or a related field OR High School Diploma or GED and 12 years of experience in Information security, cybersecurity, risk management, or a related field Experience performing risk assessments, RCSAs, or controls testing Working knowledge of cybersecurity processes, controls and risk concepts Familiarity with frameworks such as NIST CSF, NIST SP 800-53 Ability to write clear, actionable control statements and assessment findings Strong analytical, documentation, and communications skills Ability to work collaboratively with technical and non-technical stakeholders Preferred 4-7 years of experience in Information or cyber security risk or control assessment Experience supporting cybersecurity programs within a financial institution or regulated environment Certifications such as Security+, SSCP, CISA, CISM, CISSP, CRISC Understanding of threat landscapes, IT processes, and common control frameworks Experience supporting process improvements, control rationalization, or evidence evaluation The base pay for this position is generally between $120,000 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #J-18808-Ljbffr

A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Customer Information Rep. to join our Deposit Support team in Halifax, Pottsville or Harrisburg, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Customer Information Representative is responsible for verifying set up and completing changes to all customer information records and deposit accounts on the Core System including but not limited to data entry, account coding, verification, and documentation. This individual will follow guidelines as established by state laws and Professional Bank Services Deposit Documentation Guidelines. Customer Information Representative will partner with other internal departments to ensure customer needs are met and any issues are resolved timely. This individual will follow procedures and policies and seek exception approvals as warranted. This position is 100% on-site. Essential Duties and Responsibilities * Performs research and error correction. * Responsible for return mail research and maintenance. * Prepares, scans, and indexes financial documents. * Supports correction and maintenance to all customer profiles, portfolios, and accounts. Verifies additional areas of maintenance changes. * Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy. * Maintains various procedures as related to the area of responsibilities. * Assists with the Customer Identification Program. * Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel. * Prepares miscellaneous reports assigned by Customer Information Manager and/or Customer Information Team Leader. * Offers ideas and suggestions to expedite processes and provide positive impact changes to organizational operations. * Follows all policies and procedures including adherence to CIP and Red Flag identity theft. * Provides backup departmental support. * Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. * Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. * Supports crucial job functions for Disaster Recovery and business resumption. May occasionally work remotely (as directed by supervisor) to test and support live Disaster Recovery situations. * Regular and predictable attendance is required. Education & Qualifications * A high school diploma or equivalent; training relating to deposit accounts. * A minimum of one (1) year of related experience normally required. Skill(s) Moderate reading, writing, grammar, and mathematics skills; strong analytical ability; good interpersonal relations and communicative skills; good typing, computer skills including office suite; Excel; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory, and speaking skills. Equipment/Machines * Computer (and a variety of financial related software systems, including Microsoft Office Products) * Telephone * Printer/copier/scanner * Calculator * Fax Machine * Token-based access security devices * Personal laptop or computer with sufficient bandwidth and virus and malware protection * Personal Smart Phone Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future! The Enterprise Architecture group plays a critical role in shaping the Bank's long-term technology strategy and innovation roadmap. Interns will gain exposure to enterprise-level architecture design, data integration, cloud strategy, and emerging technologies such as artificial intelligence and analytics. This group collaborates across business and technology teams to ensure scalable, secure, and efficient systems that support the Bank's growth and digital transformation. Responsibilities In this role, you will: * Assist in researching and evaluating emerging technologies, including AI, machine learning, and cloud platforms, to identify opportunities for innovation. * Work alongside Enterprise Architects to support the analysis and design of technology solutions, including data, application, and infrastructure architecture. * Contribute to data analytics and visualization initiatives to support architecture decision-making and improve business insights. * Be part of a dynamic team with interesting projects. * Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support. * Attend professional development sessions, informational sessions, networking and community service events. * Have a dedicated manager and program manager to help you navigate the bank and the internship program. * Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship. * Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship Internship dates: 5/27/2026 - 7/31/2026 Qualifications Required qualifications: * High School Diploma or GED and 1 year of experience * Currently enrolled at an accredited collegiate institution (during the time of the summer program) * Ability to work 40 hours per week during the duration of the program Preferred qualifications: * Expected graduation: 2027 * Currently enrolled in a Bachelor's (third-year student) or Master's program in Computer Science or a related STEM field with coursework in Software Development, Data Science or Artificial Intelligence * Strong desire to apply technical skills to real-world enterprise problems and contribute to digital transformation initiatives. * Hands-on programming experience with one or more of the following languages: Python, Java, JavaScript, with the ability to develop and debug application code. * Familiarity with backend development concepts such as REST APIs, microservices and database integrations * Familiarity with front end Development Frameworks such as React, Angular is an added benefit. * Familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) and data analytics tools such as SQL, Power BI, or Tableau. * Understanding of software development methodologies (Agile, DevOps) and cloud technologies (AWS, Azure, or Google Cloud). * Strong analytical and critical-thinking skills; able to evaluate complex technical systems and propose data-driven solutions. * Strong verbal and written communication skills, with the ability to present technical topics to both technical and non-technical audiences. * Adaptable, self-motivated, and eager to learn emerging technologies in application architecture, data integration, and AI-driven innovation. * 3.0 minimum GPA * Strong desire to learn and grow * Possess a positive attitude, naturally curious and enjoys collaborating with others * Strong verbal and written communication skills * Critical thinking skills * Ability to multitask * Ability to adapt and adjust priorities based on business needs * Ability to take direction and absorb information quickly Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

Computes, classifies, records, and verifies numerical data for use in maintaining accounting records by performing the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary. * Compiles and sorts documents including incoming department mail and supporting documentary evidence for Bank transactions. * Verifies and posts details of the Bank's transactions, such as funds received and disbursed for Bank investment and other similar transactions. * Reconciles correspondent bank accounts. Investigates exceptions and report discrepancies. * Codes or imports data for input to the financial core processing system according to the Bank's procedures. * Maintains accounts receivable general ledger accounts, prepaid accounts, and suspense accounts as well as monthly reconciliations. * Maintains and develops complex excel spreadsheets. * Identifies inefficiencies and recommends process improvements. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. One year certificate from an accounting or bookkeeping technical school or two years of experience with general ledger accounts, balancing, and accounting department procedures. Good math skills and a general knowledge of accounting principles. Working knowledge of Microsoft Office. Ability to operate standard office equipment such as computers, scanners, printers, and copiers. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand; use hands to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This is a remote role that may only be hired in the following location(s): AZ and NC. This position supports the product and software development teams in their adoption of the Scrum framework. Ensures that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments. Assists in increasing team efficiency and provides motivation and guidance for process improvement. Responsibilities * Project Coordination - Uses agile methodology values, principles, and practices to plan, manage, and deliver solutions. Facilitates communication and information exchange between external groups and the project team. Monitors project progress, provides timely feedback, and drives a culture of agility and learning. * Communication - Facilitates daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track. Hosts regular sessions to share updates with product stakeholders about how the project is progressing. Ensures that the team is meeting deadlines with the desired outcome. * Business Support - Plans and organizes demos and product/system testing. Ensures the proper use of collaborative processes and removes impediments for the scrum team. * Reporting - Tracks project processes, deliverables, and financials. Prepares and presents status reports to stakeholders. Qualifications Bachelor's Degree and 2 years of experience in Project Management in an Information Technology organization OR High School Diploma or GED and 6 years of experience in Project Management in an Information Technology organization Preferred Qualifications * Experience with Jira, Confluence, MS Office Suite, MS Visio * Seasoned in any agile methodology (SAFE/KANBAN/SCRUM) * Scrum Certification Required Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a remote role that may be hired in the following locations: NC, SC, PA, or OH Open to consider additional locations within the Eastern Time Zone for highly qualified candidates. The Portfolio Analyst provides critical data insights that support strategic portfolio prioritization across First Citizens Bank. This role is responsible for analyzing demand, capacity, and execution data; ensuring portfolio information quality; and delivering dashboards and reporting that guide decision-making. The analyst works closely with the Portfolio Consultant to surface trends, highlight risks, and identify opportunities for process and data improvement across the enterprise portfolio. Responsibilities * Analyze enterprise demand, capacity, resource utilization, and delivery data to produce insights that directly support portfolio prioritization and sequencing. * Develop data-driven recommendations that improve visibility into work intake, strategic alignment, funding impact, and cross-portfolio dependencies. * Identify trends, patterns, and anomalies that may impact prioritization decisions or enterprise planning. Data Quality & Portfolio Governance Support * Conduct regular reviews of portfolio data to ensure accuracy, completeness, and alignment with portfolio standards. * Flag data issues, gaps, or inconsistencies and partner with the Portfolio Consultant to drive process corrections and data governance improvements * Support the definition and evolution of enterprise portfolio metrics, KPIs, and reporting standards. Dashboarding & Reporting * Build and maintain portfolio dashboards that visualize demand, capacity, prioritization criteria, and overall portfolio health. * Publish recurring (weekly, monthly, quarterly) portfolio reports for senior leadership. * Translate complex data into clear, actionable visuals and summaries for decision-makers. PPM Tools & Systems (Clarity/Planview) * Leverage enterprise PPM tools (Clarity or Planview preferred) to extract, analyze, and validate portfolio information. * Support enhancements, configurations, and portfolio views that improve data visibility and prioritization workflows. * Partner with Technology, EPMO, and cross-functional teams to enhance data capture and reporting maturity. Qualifications Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting Additional Requirements: * Portfolio management, project analytics, PMO operations, or a similar data-driven role. * Strong understanding of demand and capacity concepts. Must be able to interpretate demand/capacity data. * Hands-on experience with a PPM tool (Clarity, Planview, or equivalent). * Advanced Excel skills, including Pivot Tables and data modeling. * Strong analytical ability with experience interpreting complex datasets. * Ability to communicate insights clearly to leadership. Preferred: * Experience with Power BI or similar dashboarding tools. * Background supporting portfolio prioritization or enterprise governance. The base pay for this position is generally between $85,350 and $147,940. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: *************************************** #EJC #LI-DNI

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable drivable distance to our Charlotte or Raleigh, North Carolina office. This position is responsible for assisting the first line risk program with implementing and executing programs to ensure successful implementation and sustained execution and will provide guidance to other department associates as needed. Risk programs include Risk and Control Self-Assessment (RCSA), Issues Management, Operational Risk Events, New Products & Services, Material Risk Identification, Third Party Risk Management, and Model Risk Management, among others. Responsibilities * Cross-Functional Collaboration - Works with respective business process and business teams to assess impact and help facilitate execution of risk programs throughout the business, in partnership with the frontline risk program team. Advises on impacts based on understanding of processes within the Enterprise Operations. Provides necessary feedback to support management of risk within Enterprise Operations. Partners with the business and frontline risk programs team to help execute the implementation of effective program policies, standards, and procedures. * Process Management/Continuous Improvement - Analyzes and understands processes with Enterprise Operations to understand current and future impacts of risk programs. Serves as a business process subject matter expert within the Enterprise Operations, providing guidance and process coaching to ensure appropriate and effective collaboration between the BU and the frontline risk program teams. * Risk Management - Maintains an understanding of risk program requirements, regulatory expectations, Enterprise Operation's risk environment and risk appetite, as well as related policies, standards and procedures to ensure alignment of Enterprise Operations activities to requirements. Qualifications Bachelor's Degree and 4 years of experience in OR High School Diploma OR GED and 8 years of experience in Risk. Skill(s): Business process skills, Attention to detail, Knowledge of risk programs, Process mapping and analysis skills, Data analysis and reporting skills, Process improvement, Risk assessment and mitigation skills. * Knowledge of risk techniques, practices, and control frameworks. * Knowledge of various banking and government regulatory requirements and processes. * Ability to work effectively with associates, senior management, and various committees. * Knowledge of regulatory guidance pertaining to enterprise risk and operational risk. * Knowledge of product management and supporting risk management programs within a product organization. * Stakeholder management and collaboration skills. Preferred Qualifications: * Process mapping and analysis * Operations Management experience * Project Management skills * Large Financial Institution First Line of Defense Risk Management experience * Strong experience in Visio and Archer platforms The base pay for this position is generally between $95,000.00 and $149,500.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #LI-Hybrid

This is a remote role that may be hired in the following location(s): North Carolina Open to remote in several markets for highly qualified candidates. We are seeking a creative and data-driven Marketer / Journey Practitioner to join our dynamic marketing team. In this role, you will be responsible for designing, building, and executing exceptional customer experiences. You will focus on the entire campaign lifecycle, from crafting intricate customer journeys and designing compelling messages to launching and optimizing campaigns. The ideal candidate is passionate about understanding the customer and uses technology to deliver personalized, timely, and relevant communications that drive engagement and business growth. Responsibilities Customer Journey Design & Execution: * Design and build sophisticated, multi-step customer journeys using Adobe Journey Optimizer to deliver personalized, contextual experiences. * Utilize real-time event data and batch audience data from Adobe Experience Platform to trigger and orchestrate campaigns. * Configure journey activities, including conditions, wait times, and channel actions (Email, SMS, Push, In-App) to guide customers through seamless experiences. Audience Segmentation & Personalization: * Create and manage audience segments directly within Adobe Journey Optimizer, leveraging rich customer data to define target groups for campaigns. * Implement advanced personalization and dynamic content strategies to tailor messages to individual customer attributes, behaviors, and preferences. Content & Message Design: * Design and create engaging content for various digital channels. * Manage and utilize digital assets from our central repository in Adobe Experience Manager Assets to ensure brand consistency and efficiency. * Develop and integrate personalized offers using Journey Optimizer's decisioning management capabilities to deliver the most relevant proposition at the right moment. Testing & Optimization: * Rigorously test and validate all campaigns and messages before launch. Use test profiles and sample data to preview content and check personalization logic. * Leverage Litmus integration to preview and validate email rendering across popular email clients, ensuring a flawless visual experience for every recipient. * Continuously analyze campaign performance, monitor journey flows, and use insights to optimize for better engagement, conversion, and customer satisfaction. Collaboration & Workflow: * Work closely with System Administrators and Data Engineers to ensure the marketing environment is properly configured and accessible. * Collaborate with the broader marketing team, data analysts, and product teams to align on campaign goals and strategies. Qualifications Bachelor's Degree and 10 years of experience in Digital channels and products in Financial Services OR High School Diploma or GED and 14 years of experience in Digital channels and products in Financial Services Preferred Qualifications and Skills: * Proven experience in a digital marketing role with a focus on campaign management, marketing automation, or customer journey orchestration. * Hands-on experience with Adobe Journey Optimizer is highly preferred. Experience with similar enterprise-level marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Marketo) will also be considered. * Strong understanding of customer lifecycle marketing, audience segmentation, and personalization principles. * Familiarity with creating and managing content and assets, preferably with experience using a DAM like Adobe Experience Manager Assets. * Experience with email testing tools, such as Litmus, to ensure cross-client compatibility. * Analytical mindset with the ability to interpret campaign data, generate insights, and make data-driven decisions. * Excellent collaboration and communication skills, with the ability to work effectively with technical and non-technical team members. * A detail-oriented approach with strong organizational and project management skills. * Bachelor's degree in Marketing, Communications, Business, or a related field. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #LI-DNI

A great banking experience starts with a great team…Mid Penn Bank is actively seeking a full time Deposit Services Representative to join our team in Harrisburg, Pottsville or Halifax, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Deposit Services Representative is responsible for the checking and/or savings and certificates of deposit function including but not limited to: IRA & HSA support, non-sufficient funds processing, stop payments, non-post resolution, large dollar check verification, returned deposit item processing, customer service and research. The Deposit Support Representative will partner with other internal departments to ensure customer needs are met and any issues are resolved timely. This individual will follow procedures and policies and seek exception approvals as warranted. This individual will also assist with a variety of operational tasks, crucial for the success of the Deposit Services Department. Essential Duties and Responsibilities * Reviews IRA tax forms, documents, calculates and distributes IRA payouts, sets up automatic payments, and maintains IRA documents and procedures * Performs a review of all account coding, supporting documentation, tickets and verifies transactions are within IRS guidelines. * Follows all Red Flag procedures. * Prepares, scans, and indexes financial documents. * Supports correction and maintenance to customer profiles, portfolios and accounts. Verifies maintenance changes. * Performs a variety of duties to support the deposit services function. * Processes time sensitive transactions. * Performs research and error correction. * Completes processing for account charge off and collection assignment and tracking. * Responds to inquiries relating to the deposit services function, requests from customers, other personnel, etc., within given time frames and within established policy. * Offers ideas and suggestions to expedite processes and provide positive impact changes to organizational operations. * Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. * This position requires providing backup departmental support. * Supports crucial job functions for Disaster Recovery and business resumption. May occasionally work remotely to test and support live Disaster Recovery situations. * Regular and predictable attendance is required. Education & Qualifications * A high school diploma or equivalent; training relating to deposit accounts and account ownership. * A minimum of one (1) year of related experience normally required. Skill(s) Moderate reading, writing, grammar, and mathematics skills; strong analytical ability; good interpersonal relations and communicative skills; good typing, computer skills including office suite; excel; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills. Equipment/Machines * Computer (and a variety of financial related software systems) * Telephone * Printer/copier/scanner * Calculator * Fax Machine * Token-based access security devices * Personal laptop or computer with sufficient bandwidth and virus and malware protection Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.

This is a remote role that may be hired in several markets across the United States. This position provides consultative technical expertise for middleware and integration solutions within the Bank. This individual will play a critical role in driving stakeholder alignment, accelerating momentum across cross-functional teams, and supporting the development of common practices and governance frameworks that enable application teams to focus on delivery. Responsibilities Stakeholder Engagement & Momentum Building * Act as a catalyst for progress by fostering alignment across business, technology, and architecture teams. * Drive traction on enterprise initiatives by facilitating workshops, clarifying priorities, and removing blockers. * Translate complex architectural goals into digestible, actionable plans for diverse stakeholder groups. Enterprise Middleware and Integrations * Partner with product owners, developers, architects and cross-functional teams to identify, understand and business capability needs and associated roadmap * Support the rollout of middleware solutions and platforms/tools, ensuring alignment with enterprise architecture principles in support of business capability needs. Enterprise Architecture Alignment * Collaborate with enterprise architecture leadership to implement common practices and governance models. * Ensure business systems analysis efforts and associated solutions are aligned with the enterprise's Target Operating Models (TOMs) and strategic goals. Requirements Gathering & Analysis * Elicit, document, and validate business and technical requirements for middleware-related initiatives and broader architectural efforts. * Analyze current-state systems and processes to identify gaps, inefficiencies, and opportunities for improvement. Documentation & Communication * Create clear, concise documentation including process flows, use cases, data mapping and business requirements. * Communicate effectively with technical and non-technical audiences to ensure shared understanding and buy-in. Qualifications Bachelor's Degree and 10 years of experience in Information Technology OR High School Diploma or GED and 14 years of experience in Information Technology Preferred qualifications: * Demonstrated technical acumen with prior hands-on experience as a developer/Senior Analyst, enabling effective navigation of technical requirements and conversations. * Strong understanding of middleware technologies (e.g., API platforms, messaging tools, API gateways) and associate integration patterns. * Proven ability to drive stakeholder engagement and build momentum in complex, matrixed organizations. * Strong understanding of enterprise architecture principles and frameworks. * Exceptional communication and facilitation skills-able to translate technical concepts for non-technical audiences. * Experience supporting large-scale transformation initiatives is a plus. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $137,640 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting has been extended until January 23, 2026. #LI-JM1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future! The Corporate Strategy Analyst Intern will play a key role in First Citizens' strategic planning process, including the development of a multi-year strategic plan, formulation and prioritization of strategies, and monitoring of the execution of strategic initiatives to achieve its goals. Responsibilities In this role, you will: * Be part of a dynamic team with interesting projects. * Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support. * Assist in drafting written deliverables (Word memos and PowerPoint presentations) for effective communication with senior internal stakeholders * Assist with developing workplans and coordinating with cross-functional teams to develop strategic initiatives. * Attend professional development sessions, informational sessions, networking and community service events. * Have a dedicated manager and program manager to help you navigate the bank and the internship program. * Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship. * Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship Internship dates: 5/27/2026 - 7/31/2026 Qualifications Required qualifications: * High School Diploma or GED and 1 year of experience * Currently enrolled at an accredited collegiate institution (during the time of the summer program) * Ability to work 40 hours per week during the duration of the program Preferred qualifications: * Rising seniors * 3.0 minimum GPA * Strong desire to learn and grow * Have strong business acumen being able to conceptualize how things work in the business environment * Strong written communication * Organized and detail oriented * Possess a positive attitude, naturally curious and enjoys collaborating with others * Strong verbal and written communication skills * Critical thinking skills * Ability to multitask * Ability to adapt and adjust priorities based on business needs * Ability to take direction and absorb information quickly Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a remote role that may only be hired in the following locations: CT, DE, IA, IN, KS, KY, NC, NH, OH, PA, RI, SC, VA, WV, PA, WI, AZ, FL, GA, MI, MO, TN, TX. We are looking for a hands-on IT Manager to join the Consumer Loan Origination Systems team at First Citizens - we enhance and maintain software solutions that support over 600 branches and thousands of users within the FCB General Bank. Responsibilities * Directly manage a team of QA, Business Systems Analysts, and Software Engineers that develop and support a set of Consumer Loan Origination systems * Serve as Technical Owner for a suite of Consumer Loan Origination systems - you will be responsible for development and design leadership, being the public face of IT for those systems, and ensuring up-to-date maintenance and compliance with all Bank requirements * Provide project leadership for medium to large sized projects as needed * Create consistent and maintainable processes to ensure quality code and configuration is deployed * Partner with Product and Business stakeholders to understand and execute key business requirements * Support production systems through managing a tier-3 support structure to ensure that systems remain stable Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Preferred: * Experience with Loan Origination Systems, especially if within large financial institutions * Direct management experience, especially within a software team * Experience with vendor management, including escalation support and contract management * Strong understanding of coding and configuration best practices, including SDLC within regulated environments * Experience leading and guiding the development of Systems Analysts and Developers, from technical design to code/configuration quality and beyond * Expert-level communication, both verbal and written * Ability to quickly gain confidence and respect from others * Experience working within a Large Financial Institution (LFI) or other similarly regulated environment * Experience with Agile/Scrum methodologies * Experience working with and/or managing a mostly-remote team * A high sense of personal agency - you do not wait for others to identify areas of opportunity, you actively seek them out and drive yourself and your team to execute. * Leadership experience - this does not have to be direct people management, but you should stand out as a leader and mentor to others around you. * Software Implementation experience - you know what it means to work on medium to large software implementation projects, and you understand what it takes to maintain and implement software in a production environment * Experience supporting software applications in a development environment, particularly within the banking/financial services sector * Appreciation for clear, concise requirements - you can identify when requirements are ambiguous or confusing and will drive for clarity * Drive to constantly learn new things - we are a fast-growing bank and this team will evolve significantly over the next 3-5 years Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. This position serves as personnel available to borrowers by phone that are experiencing financial hardships. Provides assistance and information to borrowers on possible Loss Mitigation options and the subsequent needed actions. Facilitates the receipt of a complete hardship application and remains in contact with the borrower throughout the process. Prepares and reviews documentation to ensure all servicing efforts on covered accounts comply with applicable regulations and investor guidelines. This position is considered the first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities * Loan Resolution - Responsible for contacting borrowers in financial distress to gather information and required documentation for a complete Loss Mitigation Application. Maintains contact with borrower throughout the process, sending applicable written notices or disclosures. Monitors approved plans until the borrower completes short term repayment plans or makes the required payments. * Client Support - Identifies and supports clients who are eligible for assistance. Contacts clients who are in Foreclosure, who were dismissed or discharged from bankruptcy, or who have inquired about possible assistance in order to begin the process. * Operational Support - Acts as a liaison between business units, Retail Credit Underwriting teams, and branches regarding distressed borrowers. * Portfolio Servicing - Participates in servicing efforts for acquired institutions. Works with acquired institutions to service defaulted or covered assets, and to assist with mortgage loans. Modifies or recommends charge offs as appropriate. Qualifications * Bachelor's Degree and 1 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default OR High School Diploma or GED and 5 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default Preferred Qualifications * Bilingual in Spanish * Knowledge of applicable regulations Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a remote role that may only be hired in the following location(s): North Carolina This position is a strategic partner to senior leaders, responsible for shaping and driving talent and/or learning strategies that strengthen business unit performance. Aligns talent strategies with business goals. Translates business challenges into talent/learning strategies that improve performance, capability and associate engagement. Leads a skills-based approach to planning, ensuring the business identifies, develops and deploys skills aligned to current and future business needs. Leverages workforce analytics and external market insights to inform decisions on skill development and workforce readiness. Designs business-aligned talent solutions tailored to the business's strategic priorities and aligned with the organization's strategic objectives. Champions a culture of continuous learning, career growth, and skill development across business unit. Responsibilities * Talent/Learning Strategy - Defines learning or talent strategic plans for business unit, ensuring alignment with business and organizational priorities. * Learning/Talent Solutions - Develops, recommends and oversees tailored business and organization-aligned solutions, evaluates effectiveness of approaches and make recommended shifts, as needed. * Strategic Partnership - Build and foster productive relationships with leaders and their teams. Act as trusted advisor for strengthening business performance. Demonstrate credibility and trust. Work cross-functionally across the organization to develop competitive strategies for workforce development. * Change Leadership - Guide executive and leaders through change by building leadership capabilities and change readiness. Qualifications Bachelor's Degree and 6 years of experience in Learning & Talent Development or Human Resources OR High School Diploma or GED and 10 years of experience in Learning & Talent Development or Human Resources Preferred: * Bachelors degree in Human Resources, Organizational Development, Business or related field * Financial Services experience * Demonstrated success partnering with executives to develop and implement strategic talent solutions. Strong business acumen with the ability to connect talent strategies to financial and operational outcomes. * Technical Specific Certifications Preferred * Strong understanding of industry principles and practices * Strong understanding of skills-focused talent practices * Advanced in talent solutions * Advanced executive communication * Consulting and business acumen skills * Ability to influence and negotiate Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #LI-DNI

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. This position is responsible for working a portfolio of accounts with default statuses such as repossession, foreclosure, loss projection and forecast, coordinating default related projects or other default-related litigation. Manages legal pleadings following referral to ensure accuracy and completeness of actions to collect indebtedness. Analyzes documentation, account statements, maintenance, and other necessary information and take the next appropriate step such as assignment to external attorneys or vendors for foreclosure or repossession. This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts and make sound decisions to mitigate risk to the Bank. May also assist with vendor audits, customer complaints, and special projects as needed to achieve departmental goals and may also provide guidance to less experienced analysts in the work group through knowledge of default loan accounts. Responsibilities * Account Analysis - Analyzes documentation and information within a portfolio account. Reviews system notes, loan history, and other relevant case information prior to initiating foreclosure actions. Ensures completeness and accuracy of included documentation. May investigate or resolve discrepancies identified in account analysis. * Account Management - Works pipeline of accounts, completing all tasks within the required timeframes. Updates systems with detailed account notations and arranges account maintenance if necessary. Decides next steps, passing accounts onto external attorneys, vendors, and other key contacts for default-related litigation. Follows up to ensure work is completed in a timely fashion and to continuously monitor assigned account status. * Business Support - Supports the tracking and response requirements of customer complaints. Assists with internal audit of attorney vendors, ensuring compliance with vendor management and regulatory guidelines. Performs additional tasks as needed to aid department initiatives and projects. Maintains a strategic knowledge of department goals and objectives. * Relationship Development - Builds and maintains strong relationships with managers, associates, vendors, and other key vendors involved in handling portfolio accounts. * Coordinating default related projects. Qualifications Bachelor's Degree and 3 years of experience in Financial Services industry, including Bankruptcy, Foreclosure, Collections, or Default Litigation OR High School Diploma or GED and 7 years of experience in Financial Services industry, including Bankruptcy, Foreclosure, Collections, or Default Litigation Preferred Qualifications: * Paralegal Degree and 3 years of experience in Creditor's Rights or Financial Services industry, including Repossession, Loss Projection and Forecast, Default Litigation, and Foreclosure. * Knowledge of industry specific regulations and laws pertaining to collections, default, repossession, losses, and foreclosure * Experience with bank acquisition * Experience with servicing of investor accounts The base pay for this position is generally between $70,000.00 and $95,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a remote role that may be hired in several markets across the United States. The Senior Risk Program Manager position for Incident Management sits within First Citizens Bank's Enterprise, Technology & Operations (ET&O) organization. The role is a First Line Risk Management position with a primary focus on governing ET&O's Incident Management program. As a First Line risk professional, the role is responsible for managing business risks and controls across all risk types as required by risk policies, standards, procedures and/or program requirements. To provide effective governance, subject matter expertise is essential, and a successful candidate must possess strong knowledge of Incident Management processes preferably in both the First and Second Line. Responsibilities * The primary responsibility isto develop and execute a First Line Incident Management Governance Program that supports all business units within ET&O. * Business Risk & Controls Knowledge and Expertise - Develops and maintainsa deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. * Risk Program Execution - Supports the implementation and maintenance of the BU's risk management framework. Assistsin the composition and regular maintenance of policies, standards and procedures that support risk program execution. Supports a book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives, prioritization of risk management initiatives, and execute effective root cause analysis. Aids in the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Produces regular metric-focused and thematic updates that detail the effectiveness of issue remediation efforts. Coordinates with other functions (e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Support other risk programs including but not limited to Issue Management, Operational Risk Events, and Model Risk Management. * Regulatory Engagement - Supports regulatory inquires, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, response, and report requirements, ensuring accuracy, completeness, and timely * Risk Governance & Reporting - Maintainsrisk reporting frameworks, dashboards and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepares regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non-financial risk stripes. * Foster a culture of teamwork, trust, respect, and inclusiveness. Qualifications Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk Preferred Area of Study: Finance or Risk Management Preferred Area of Experience: Incident Management in financial industry License or Certification Type: CRCM, CERP, CCIM, CISM, GCIP - Preferred Preferred Qualifications: * Incident Management in financial industry * Experience in both First and Second Line program build and execution * Experience with data mining * Experience with project management * Knowledge of risk techniques, practices, and control frameworks * Knowledge of various banking and government regulatory requirements and processes * Knowledge of regulatory guidance pertaining toenterprise risk and operational risk * Ability to work effectively with associates, senior management, and various committees * Preferred Large Financial Institution (LFI) experience. #LI-JM1 This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $123978 and $165,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Customer Information Rep. to join our Deposit Support team in Halifax, Pottsville or Harrisburg, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Customer Information Representative is responsible for verifying set up and completing changes to all customer information records and deposit accounts on the Core System including but not limited to data entry, account coding, verification, and documentation. This individual will follow guidelines as established by state laws and Professional Bank Services Deposit Documentation Guidelines. Customer Information Representative will partner with other internal departments to ensure customer needs are met and any issues are resolved timely. This individual will follow procedures and policies and seek exception approvals as warranted. This position is 100% on-site. Essential Duties and Responsibilities * Performs research and error correction. * Responsible for return mail research and maintenance. * Prepares, scans, and indexes financial documents. * Supports correction and maintenance to all customer profiles, portfolios, and accounts. Verifies additional areas of maintenance changes. * Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy. * Maintains various procedures as related to the area of responsibilities. * Assists with the Customer Identification Program. * Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel. * Prepares miscellaneous reports assigned by Customer Information Manager and/or Customer Information Team Leader. * Offers ideas and suggestions to expedite processes and provide positive impact changes to organizational operations. * Follows all policies and procedures including adherence to CIP and Red Flag identity theft. * Provides backup departmental support. * Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. * Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. * Supports crucial job functions for Disaster Recovery and business resumption. May occasionally work remotely (as directed by supervisor) to test and support live Disaster Recovery situations. * Regular and predictable attendance is required. Education & Qualifications * A high school diploma or equivalent; training relating to deposit accounts. * A minimum of one (1) year of related experience normally required. Skill(s) Moderate reading, writing, grammar, and mathematics skills; strong analytical ability; good interpersonal relations and communicative skills; good typing, computer skills including office suite; Excel; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory, and speaking skills. Equipment/Machines * Computer (and a variety of financial related software systems, including Microsoft Office Products) * Telephone * Printer/copier/scanner * Calculator * Fax Machine * Token-based access security devices * Personal laptop or computer with sufficient bandwidth and virus and malware protection * Personal Smart Phone Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. This position serves as personnel available to borrowers by phone that are experiencing financial hardships. Provides assistance and information to borrowers on possible Loss Mitigation options and the subsequent needed actions. Facilitates the receipt of a complete hardship application and remains in contact with the borrower throughout the process. Prepares and reviews documentation to ensure all servicing efforts on covered accounts comply with applicable regulations and investor guidelines. This position is considered the first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities * Loan Resolution - Responsible for contacting borrowers in financial distress to gather information and required documentation for a complete Loss Mitigation Application. Maintains contact with borrower throughout the process, sending applicable written notices or disclosures. Monitors approved plans until the borrower completes short term repayment plans or makes the required payments. * Client Support - Identifies and supports clients who are eligible for assistance. Contacts clients who are in Foreclosure, who were dismissed or discharged from bankruptcy, or who have inquired about possible assistance in order to begin the process. * Operational Support - Acts as a liaison between business units, Retail Credit Underwriting teams, and branches regarding distressed borrowers. * Portfolio Servicing - Participates in servicing efforts for acquired institutions. Works with acquired institutions to service defaulted or covered assets, and to assist with mortgage loans. Modifies or recommends charge offs as appropriate. Qualifications Bachelor's Degree and 1 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default OR High School Diploma or GED and 5 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default Spanish bilingual abilities highly preferred. Skill(s): Knowledge of applicable regulations Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************