Peoples Bank NC Jobs

Overview Are you a people person Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role. The successful candidate will demonstrate: Influence: Capable of building rapport with different personalities to drive positive results Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results. Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently Agility: Able to process information and move quickly through problem resolution Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Proactively engaging customers in conversation about their financial needs Opening deposit accounts and ancillary banking products Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Processing transactions and other account servicing requests This position will provide coverage for multiple branches. Qualifications High School Diploma or GED and 1 years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program Preferred Education: Bachelor's degree Preferred Area of Experience: Telephone sales License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Required Skill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a remote role that may be hired in several markets across the United States. The Crisis Management Program Lead is responsible for designing, implementing, and managing the bank's enterprise-wide crisis management framework. This role ensures that the organization is prepared to respond to and recover from major disruptions, cyber incidents, operational failures, and external crises. The role involves establishing governance structures, response protocols, and escalation mechanisms, while leading real-time crisis coordination with senior executives, business units, and risk teams. The Crisis Management Lead will conduct crisis simulation exercises, enhance response capabilities, and ensure alignment with regulatory expectations related to crisis preparedness. Those individuals not local to the Raleigh, NC market can expect upt to 20% travel. Responsibilities Develop & Maintain Crisis Management Framework: Establish and continuously refine the enterprise-wide crisis response framework, integrating business, IT, and cyber resilience. Lead Enterprise-Level Crisis Response: Act as the central crisis coordinator, ensuring a structured response to incidents and effective decision-making under pressure. Governance & Executive Engagement: Work with senior leadership and board committees to maintain an effective crisis governance model. Design & Conduct Crisis Simulations: Implement and oversee tabletop exercises, war games, and stress tests to validate response plans. Regulatory Compliance: Ensure compliance with crisis management regulatory requirements (e. g. , OCC, PRA, Basel, FFIEC). Crisis Communication Strategy: Develop communication protocols for internal stakeholders, customers, and regulators during crisis events. Post-Crisis Review & Continuous Improvement: Conduct post-incident reviews, identifying lessons learned and updating response plans. Qualifications Bachelor's Degree and 8 years of experience in Enterprise Risk, or Operational Risk including project management. OR High School Diploma or GED and 12 years of experience in Enterprise Risk, or Operational Risk including project management. Preferred qualifications: A minimum of 5 years of experience in crisis management, or incident management programs in a large organization. Strong experience in incident response, crisis simulations, and regulatory crisis planning. Proven ability to work with executive leadership and risk committees in high-pressure situations. Strong knowledge of risk management, regulatory expectations, and crisis communication best practices. Strong understanding of operational resilience, operational risk management and banking industry services. Strong understanding of three lines of defense model and 2nd line effective challenge Ability to effectively manage multiple projects. Ability to effectively communicate technical information across groups and businesses. Proficient in assessing risk and risk management practices. Strong knowledge of business policies, standards, and procedure frameworks. Knowledge of standard risk management or control frameworks to include NIST 800-53 and ISO 2700-1. Knowledge of financial sector regulatory practices for a large financial institution Strong communication, organizational, and stakeholder engagement skills. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. This job posting has been extended until June 10, 2025. If hired in North Carolina the base pay for this position is generally between $133,920 and $178,560. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits. #LI-JM1

Overview This is a remote role that may be hired in several markets across the United States. This role is responsible for analyzing risks within Operational Risk Management (ORM) Cybersecurity Risk Oversight (CRO) and assisting senior management in managing those risks. Employs comprehensive knowledge of risk management techniques, practices, and procedures as well as various banking regulatory requirements and processes. Works closely with regulators for continuous monitoring and exam management, business units, and enterprise-wide business support groups to manage cross-functional issues associated with risk. This role is responsible for maintaining influential relationships with senior management across the Three Lines of Defense and providing support for management and board committees. Maintains effective and productive external relationships. May have responsibility for managing and developing associates in the work group. This role has specialized focus on cybersecurity oversight of Security Architecture, Encryption and Secure Configuration processes and controls. Responsibilities Operational Risk Management - Develops new types of enterprise risk processes, analyses, and models as necessary. Identifies, evaluates, and plans strategies for improving risk management. Validates quantitative and qualitative risk measures. Maintains a strong knowledge of new and evolving risk management developments and industry changes. Assesses existing controls and works with management to comply with testing requirements. Identifies control deficiencies, monitors remediation of control deficiencies, and reports control issues to management. Prepares written reports for management review and approval. Communicates risk vision and regulatory requirements to stakeholders. Develops relationships and remains active within professional networks to stay abreast of current and emerging issues. Risk Education - Partners with business units to ensure implementation of and compliance with program policies and standards. Leads development and implementation of organizational training relating to ORM programs. Promotes risk awareness with stakeholders across the Bank through risk presentations, workshops, and roadshow materials. Develops and implements supporting business unit procedures as necessary. Committees and Projects - Provides support for other Enterprise & Operational Risk Management programs and initiatives such as risk control self-assessments, operational risk event reporting, and other activities. Participates as a risk advisor on project teams or committees to offer guidance related to risk best practices, processes and regulatory requirements. Business Support - Works closely with Internal Audit and numerous regulatory agencies. Manages preparation activities for Internal Audit and regulatory exams and participates in related meetings. Partners with risk leadership to ensure components are received in a timely manner for posting prior to exam start. Qualifications Bachelor's Degree and 6 years of experience in Enterprise Risk or Operational Risk, and Project Management or Internal/External Consulting OR High School Diploma or GED and 10 years of experience in Enterprise Risk or Operational Risk, and Project Management or Internal/External Consulting Preferred Education: Advanced Degree License or Certification Type: null Skill(s): Knowledge of risk techniques, practices, and control frameworks, Knowledge of various banking and government regulatory requirements and processes, Ability to work effectively with associates, senior management, and various committees, Knowledge of regulatory guidance pertaining to enterprise risk and operational risk Preferred Experience: Required Area of Experience: Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Cybersecurity, Technology Preferred Area of Experience: Operational Risk Management Preferred Area of Study: Cybersecurity, Technology Preferred Education Level: Advanced Degree Position Specific Skills Experience working with Governance Risk and Compliance Applications Knowledge of risk Experience with relevant industry frameworks such as NIST CSF 2. 0 or CRI - Intermediate - Required Experience with secure configuration baselines - Intermediate - Preferred Experience with industry approved encryption methods and controls - Intermediate - Preferred Experience with design and structure of security systems, networks, and technologies, encompassing the infrastructure, controls, policies, and mechanisms used to protect information assets- Intermediate - Preferred License & Certification License or Certification Type CISA, CRISC, CISM, CISSP or Cloud Certification - Preferred Req / Pref This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $107,000 and $160,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a remote role that may be hired in several markets across the United States. The Tech Enablement Risk Associate supports organization's risk functions through technology, data, and reporting. This role is critical in delivering streamlined solutions across the risk organization using tools including Fusion, Archer, EverBridge, and ServiceNow. Responsibilities Administer, develop and optimize the Fusion Risk Management platform Support integration efforts to connect Fusion with different systems for consistent data flow and reporting Perform administration duties on a suite of existing applications and tools, including project management, data management, scheduling, methodology, and reporting. Manage project scope and schedule definition and execution. Able to effectively communicate status, accomplishments, and roadblocks Partner with Subject Matter Experts, Business Risk Teams, and Product Owners to develop requirements, review solutions and designs and build according to requirements Assist in the creation of custom reports and solutions, support with metrics and reporting automation by creating dashboards Create technical documentation, user guides, and training materials for platform and dashboard users Set priorities, manage expectations with stakeholders, resolve roadblocks, report and articulate risks and delays Qualifications Bachelor's degree with 6 of years of experience in Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Finance, or Accounting. OR High School Diploma or GED with 10 years of experience in Financial Services, Enterprise Risk Management, Operational Risk Management, Compliance, Audit, Finance, or Accounting. Preferred qualifications: Strong knowledge of Fusion Platform administration, configuration and development. Understanding of SDLC. Software development experience, SalesForce, Fusion, PowerBI, Tableau, SQL. Must have a strong understanding of the Business Continuity Lifecycle. Minimum of 5 years of experience in Technology and data analytics. Familiarity with risk management processes, governance and LFI regulations. Ability to translate business and risk requirements into scalable technical solutions. Excellent communication, problem-solving, and cross-functional collaboration skills. Flexible, creative, and detailed highly motivated self-starter with demonstrated ability to produce results. Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies. Additional qualifications: Experience working with Governance Risk and Compliance applications. CBCP or MBCP certification. Certified Fusion Administrator. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $97,370 and $129,826. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits. #LI-JM1

Overview This is a remote role that may be hired in several markets across the United States. We are seeking an experienced and strategic leader to report to the Senior Director of Third Party Risk Oversight (TPRO). This role is critical in establishing and maintaining oversight of a robust Third Party risk framework, ensuring alignment with regulatory requirements and corporate objectives. The ideal candidate will have a strong background in Third Party risk, Third Party resiliency, operational risk management, and data-driven reporting. This position requires strong leadership, strategic thinking, and collaboration skills to support risk management efforts across the company. This role drives organizational change through the development and implementation of the Enterprise Risk Management and Operational Risk Management frameworks. Responsible for overarching Third Party Risk Management strategy and program, inclusive of roles and responsibilities. Oversees Third Party requirements including Policy, Standard, and Procedures. Develops methodology for critical and alternatively managed Third Parties. Accountable for regulatory change management. Executes issue management responsibilities. Develops approach for annual tool methodology reviews inclusive of risk assessments, due diligence and performance assessments of Third Parties. Builds training and communications to support program needs and change. Accountable for the Third Party Working Group and Relationship Owner Forums. Supports overall process improvement and change. Accountable for Third and Fourth Party requirements. Develops approaches for evolving risks such as Artificial Intelligence, Fintech, and Third Party Resiliency. Builds influential relationships with senior management within business units and supports escalation to board committees. Develops collaborative partnerships with internal departments, external auditors, regulatory agencies, and other stakeholders to enhance cross-functional risk management capabilities. This role fosters a culture of accountability, collaboration, and continuous improvement within the team. Acts as a liaison between the operational risk management team and other departments, ensuring alignment and effective communication across the organization. Responsibilities Governance Develop, implement, and maintain an effective Third Party risk governance framework that aligns with regulatory and industry standards. Lead the establishment and monitoring of risk governance processes, ensuring consistent risk management practices. Establishes the management routines associated with effective committee management and outcomes. Establish and manage the processes to ensure data accuracy, consistency, and transparency in all risk-related reporting and communications. Business Management Foster a culture of accountability, collaboration, and continuous improvement within the organization. Act as a liaison between the TPRO organization and other departments, ensuring alignment and effective communication across the organization. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Qualifications Bachelor's Degree and 10 years of experience in Enterprise Risk or Operational Risk and Project Management or Consulting (internal or external) OR High School Diploma or GED and 14 years of experience in Enterprise Risk or Operational Risk and Project Management or Consulting (internal or external) Preferred Qualifications: 10+ years of experience in operational risk management, governance, or related roles, with at least 5 years in a leadership position. Experience with building out Third Party lifecycle activities in emerging risks such as Artificial Intelligence. Proven experience in risk reporting and analytics, with strong data interpretation and communication skills. Exceptional leadership, collaboration, and strategic thinking abilities. Strong understanding of the financial services industry, operational processes, and risk mitigation techniques. Key Competencies: Strategic vision and ability to align risk practices with business objectives. Excellent communication and presentation skills, with the ability to influence and engage senior stakeholders. Strong analytical and problem-solving skills. Proven track record in building and leading high-performing teams. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $141,850 to $220,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a remote role that may be hired in several markets across the United States. This role is responsible for analyzing risks within Third Party Risk and assisting senior management in managing those risks. This position employs comprehensive knowledge of risk management techniques, practices, and procedures as well as various banking regulatory requirements and processes. The Senior Risk Officer works closely with regulators for continuous monitoring and exam management, business units, and enterprise-wide business support groups to manage cross-functional issues associated with risk. This role is responsible for maintaining influential relationships with senior management across the Three Lines of Defense, and providing support for management and board committees. Maintains effective and productive external relationships. This role is critical in establishing and maintaining oversight of a robust Third Party risk framework, ensuring alignment with regulatory requirements and corporate objectives. The ideal candidate will have a strong background in Third Party risk, Third Party resiliency, operational risk management, and data-driven reporting. This position requires strong leadership, strategic thinking, and collaboration skills to support risk management efforts across the company. Key responsibilities include: Supports overarching Third Party Risk Management strategy and program, inclusive of establishing roles and responsibilities. Develops Third Party requirements including Policy, Standard, and Procedures. Assists in methodology for critical and alternatively managed Third Parties. Supports Third and Fourth Party requirements. Aids in developing approach for annual methodology reviews inclusive of risk assessments, due diligence and performance assessments of Third Parties. Involved in regulatory change management. Supports issue management responsibilities. Builds training and communications to support program needs and change. Involved in overall process improvement and change. Builds relationships with senior management within business units and supports escalation to board committees. Develops collaborative partnerships with stakeholders to enhance cross-functional risk management capabilities. Responsibilities Governance Develop, implement, and maintain an effective Third Party risk governance framework that aligns with regulatory and industry standards. Lead the establishment and monitoring of risk governance processes, ensuring consistent risk management practices. Establish the management routines associated with effective committee management and outcomes. Establish and manage the processes to ensure data accuracy, consistency, and transparency in all risk-related reporting and communications. Team Leadership Manage the recruitment, training, and development process for assigned associates. Provides guidance on governance practices by establishing work performance standards, on-the-job training, and other educational efforts. Provides day-to-day oversight of staff, including accountability for ensuring work product quality. Business Management Foster a culture of accountability, collaboration, and continuous improvement within the organization. Act as a liaison between the TPRO organization and other departments, ensuring alignment and effective communication across the organization. Qualifications Bachelor's Degree and 6 years of experience in Enterprise Risk or Operational Risk, and Project Management or Internal/External Consulting OR High School Diploma or GED and 10 years of experience in Enterprise Risk or Operational Risk, and Project Management or Internal/External Consulting Preferred Qualifications: 6+ years of experience in operational risk management, governance, or related roles. Proven experience in risk reporting and analytics, with strong data interpretation and communication skills. Exceptional leadership, collaboration, and strategic thinking abilities. Strong understanding of the financial services industry, operational processes, and risk mitigation techniques. Key Competencies: Strategic vision and ability to align risk practices with business objectives. Excellent communication and presentation skills, with the ability to influence and engage senior stakeholders. Strong analytical and problem-solving skills. Proven track record in building and leading high-performing teams. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $107,000 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a remote role that may only be hired in the following locations: AL, AR, CT, DE, IA, ID, IN, KS, KY, LA, ME, MS, NC, NE, NM, NV, OH, OK, OR, PA, RI, SC, SD, UT, VA, VT, WV. May consider other locations for highly qualified candidate. First Citizens Bank is searching for an experienced and dynamic leader and professional who will drive, execute and manage sustainability and climate risk projects and initiatives in collaboration with the risk management function in the 2nd line of defense. This individual will be responsible for translating high-level directives into actionable projects, working with leaders across risk disciplines and business units to develop sustainability-related risk management methodologies and analytic tools and sustainable finance opportunities. This work will ensure the bank meets evolving regulatory requirements and internal risk standards, emphasizing independent oversight and data-driven analysis while supporting potential revenue streams. Responsibilities Risk Management: Collaborate with senior management to integrate sustainability and climate-related risk into the bank's overall risk management framework and business units, ensuring ongoing monitoring, strategic alignment, proactive risk identification, and continuous process improvement Scenario Analysis: Good understanding of model processes for climate scenario analysis and stress testing in each risk stripe such as credit, liquidity, operational and market risk. Inform Sustainable Finance Solutions: Support the development of sustainable finance products and solutions, ensuring sustainability and climate-related risk considerations and opportunities are incorporated into the design. Identify financing and revenue opportunities tied to climate and sustainability, including CRA and IRA provisions. Data: Oversee the collection, processing, and analysis of sustainability and climate-related data, while ensuring the integration of relevant data with existing financial and risk data systems. Sustainability Regulatory Compliance: Partner with risk groups and relevant business units to support regulatory compliance and framework alignment around environmental and social risk management across the organization, by helping maintain standards, policies, and programs for sustainability and climate, including an environmental and social risk management framework for the organization. Monitor Emerging Regulations and Trends: Stay informed on emerging climate and sustainability requirements, industry trends, and best practices. Represent the bank in discussions with regulatory bodies, industry groups, and external stakeholders on sustainability and climate-related issues to ensure preparedness and alignment with new requirements. Qualifications Bachelor's Degree and 8 years experience in Business Strategy, Project Planning, and Financial Services industry OR High School Diploma or GED and 12 years experience in Business Strategy, Project Planning, and Financial Services industry Additional Requirements: Experience: Applicable experience in Risk, Climate, Sustainability, and/or a related field Area of Study: Environmental studies, Sustainability, Finance, or Economics Program Execution: Proactive doer with hands-on project management and program execution skills, adept at planning, coordinating teams, and driving projects to completion. Financial Services Knowledge: Experience working for or with a large financial institution, with knowledge of relevant products and services, including investment and commercial banking, private banking, asset management, wealth, and venture capital. Environmental & Social Risk Expertise: Strong understanding of governance, laws, regulatory requirements, risks and considerations, including those related to legislation, supply chain management, vendor practices, and operational impacts, with the ability to develop strategies to mitigate these risks and ensure compliance. Climate Risk Expertise: Advanced knowledge of climate risk and how climate change impacts the financial services industry, particularly in areas such as risk management, sustainable finance, and regulatory compliance. Data and Best Practices: Familiarity with relevant third-party data sources and approaches to banking industry best practices for environmental and social risk programs. Stakeholder Management: Experience working with and managing internal and external stakeholders to support program development and execution. Analytical Skills: Understanding in modeling and analysis, with the ability to interpret complex data and provide actionable insights. Communication Skills: Excellent interpersonal, verbal, and written communication skills, with the ability to create and deliver presentations to senior leadership and external stakeholders. Work Ethic: Strong work ethic with a willingness to "roll up your sleeves" and take a hands-on approach to problem-solving and program implementation. Preferred: Sustainability and Climate Risk Certificate (SCR) Sustainable Finance Certificate First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: ************* firstcitizens. com/benefits #EJC

Overview This is a remote role that may only be hired in the following location(s): AL, AR, CT, DE, IA, ID, IN, KS, KY, LA, ME, MS, NC, NE, NM, NV, OH, OK, OR, PA, RI, SC, SD, UT, VA, VT, WV Preferably in Charlotte or Raleigh, North Carolina area As a first line of defense risk professional, this position is responsible for supporting the Risk Program execution requirements within the Strategy Organization. Programs include Risk & Control Self-Assessment (RCSA), Material Risk Identification, Controls Assurance, Issues Management, Regulatory & Policy Change Management, Business Unit Risk Reporting and Risk Appetite along with other change management and governance activities. This role is responsible for engaging with the BU in management of risks and controls across all risk types. Facilitates and/or monitors execution of risk policies, standards, procedures, and/or program requirements. Serves as an effective communication channel between the Business Risk Advisory Team, second line of defense, business partners and audit. This role is collaborative, requiring cross-functional communication and influence. Responsibilities Business Risk & Controls Knowledge and Expertise - Maintains and utilizes a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities and risks. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. Risk Program Execution - Oversees the implementation and maintenance of the BU's risk management framework. Assists the composition and regular maintenance of policies, standards and procedures that support risk program execution. Coordinates risk assessments to evaluate and may manage key risks across the BU. Manages book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives and prioritization of risk management initiatives. Directs the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Monitors the status of effectiveness of issue remediation efforts, providing regular metric-focused and thematic updates and reports to senior management. Coordinate with other functions (i. e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Regulatory Engagement - Participates in regulatory inquires, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, response, and report requirements, ensuring accuracy, completeness, and timely submission. Monitors regulatory developments and findings and assesses their potential impact on the organization's risk profile and regulatory compliance. Risk Governance & Reporting - Develop and maintain risk reporting frameworks, dashboards, and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepare regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non-financial risk stripes. Monitor the effectiveness of risk reporting processes and tools, identifying areas of optimization. Facilitate governance (i. e. Forums) and communication routines with the BU team to ensure appropriate distribution of risk program related information. Qualifications Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk Additional Requirements: Experience working at a Large Financial Institution Risk program management experience, specifically in Issue Management, RCSA or Control Assurance programs Knowledge of regulatory guidance pertaining to enterprise risk and operational risk. Experience in using GRC tools (i. e. Archer) Ability to work effectively with the Business Risk Advisory Team, 2nd line of defense, internal audit, and business partners Preferred: CRCM, PMP, CERP, CAMS; ISACA CISA, ISACA CRISC First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: ************* firstcitizens. com/benefits #EJC

Overview This is a hybrid role (if located in Morrristown, NJ, Charlotte, NC and Raleigh, NC) with the expectation that time working will regularly take place inside and outside of a company office. Three days a week in office. Open to remote in several markets for a highly qualified candidate. This Quantitative Analyst II position within the Bank's Internal Audit department will engage in the review & development of risk models & tools used to report on and manage the financial metrics, balance sheet and risk of the company. Responsible for data analysis and research including back testing of models and strategies using historical data. Responsibilities Business process review and analysis - Responsibilities include: (1) analyzing model-related business processes to identify relevant risks and controls; (2) developing testing strategies. Model technical review - Responsibilities include: (1) conducting review and critical analysis of model related documentation, including model development and validation reports; (2) performing exploratory data analyses to test hypotheses; (3) replicating developmental evidence; (4) formulating supporting rationale to inform audit opinion. Client inquiries - Responsibilities include: (1) preparing questionnaires, conducting interviews, documenting and evaluating client responses. Report writing - Responsibilities include: (1) drafting detailed workpapers to document completed testing, (2) formulating audit findings; (3) documenting testing outcomes in the official system of records. Business Support - Engage, troubleshoot and escalate work deliverables for assigned systems, products, or business units. Process Improvement & Peer Leadership - Identifies potential improvements to current procedures, plans, and controls to achieve business objectives and regulatory requirements. Qualifications Bachelor's Degree and 4 years of experience in financial, statistical, or quantitative analysis experience OR High School Diploma or GED and 8 years of experience in financial, statistical, or quantitative analysis experience License or Certification Type: null null Preferred skills: Advanced Degree (Master's or PhD) and 3 years of experience in financial, statistical, or quantitative analysis Experience in model development, model validation or model audit, especially in the area of credit risk modeling and stress-testing. General understanding of financial markets, products, associated risks and risk management practices. Familiarity with basic concepts in economics, finance and accounting. Firm grasp of statistical data analysis, relevant academic coursework. Familiarity with regulatory requirements in the banking industry, including guidance on model risk management , guidance on stress-testing and supervisory expectations with respect to capital planning. Familiarity with audit methodology, processes, terminology. High level of proficiency in MS Office software suite. Basic knowledge of or keen interest in developing proficiency in SQL and Python. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. oversees the sourcing of software, services and consulting contracts for the Bank. Manages Strategic Cost Management team of associates that fulfill business needs through the planning and execution of sourcing projects. Ensures that all sourcing operations are cost-effective, compliant with Bank policies, and appropriately mitigate risk. Works closely with internal stakeholders and clients to provide vendor solutions for business challenges. Develops standard processes and governance to establish a consistent approach across the department for contract structuring, negotiation, execution and management. Responsibilities Sourcing Oversight - Leads the planning, execution, and successful completion of sourcing programs and projects. Manages an associate team that negotiates vendor solutions for business needs. Conducts ongoing monitoring of program effectiveness and associate performance, implementing process enhancements as necessary. Oversees effective, consistent communications between sourcing team and internal stakeholders. Directs contract structuring and negotiation, providing guidance on complex vendor relationships or issues. Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Business Support - Develops a change management strategy and communication plan that minimizes risk while maximizing benefits. Works closely with management, lines of business, and project teams throughout sourcing activities. Facilitates larger Bank initiatives including mergers and acquisitions. Risk Management - Collaborates with the Risk Management department to align with the Third Party Risk Management program, and to foster risk management education and awareness. Qualifications Bachelor's Degree and 10 years of experience in Contract Structuring and Negotiation (Price and terms) for Services, Consulting, Software and Outsourcing Agreements OR High School Diploma or GED and 14 years of experience in Contract Structuring and Negotiation (Price and terms) for Services, Consulting, Software and Outsourcing Agreements Preferred Education: Bachelor's DegreeLicense or Certification Type: IACCM- MCCM Preferred, ISM-CPSM Preferred, CRVPM- Certified Regulatory Vendor Program Manager Preferred Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. This hybrid role is in office 3 days a week in Raleigh, NC. This position provides administrative and technical support to the Corporate Real Estate (CRE) project management team. Position will support project financials, assist with vendor management, and collaborate with all project partners. Candidate will work closely during the project to maintain documentation and support management with strategic reporting. Responsibilities Business Support - Assists with a variety of tasks to facilitate CRE projects. Enters project, work order, and portfolio data into the department tracking system. Creates reports and conveys to the appropriate parties. Resolves requests for information or documentation in a prompt and efficient manner. Project Financials - Receives, issues, and processes financial statements such as commitments, change orders, and invoices. Monitors approval status and payment of invoices, and follows up as necessary. Documentation - Maintains project files on an ongoing basis. Ensures CRE records are accurate and up-to-date. Communication - Cultivates and maintains strong professional communications with executives, associates, and vendors to solve issues that arise during the course of CRE activities. Creates and records written communication between parties for documentation purposes. Qualifications Bachelor's Degree and 0 years of experience in Corporate Real Estate or Facilities OR High School Diploma or GED and 4 years of experience in Corporate Real Estate or Facilities Preferred: Experience in project coordination support capacity or project management in Corporate Real Estate Proficiency with MS Suite (Work, Excel, Outlook, Teams PowerPoint), Visio and MS Project. Comfortable with SharePoint Collaboration. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits. #LI-DNI #EJC

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. is aligned to our Remote Site Support networking group. This position provides complex technical support for the Bank's data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 3 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing. Responsibilities Principle Accountabilities: 60% Provide Level 3 technical support for data or voice network systems 20% Monitoring and auditing performance 10% Document and procedures updates 10% Operational Excellence Responsibilities: Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN Cloud Network Support/Implementation Provide expertise in BGP and other dynamic routing protocols Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues Collaborate with vendors, colleagues and management to implement services and reduce costs Manage network asset inventory and capacity planning Assist with Disaster Recovery testing efforts throughout the year Drive operational excellence Monitor and assess network components and take appropriate action Participate in on-call rotation for after hours support Qualifications Bachelor's Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networking Required Qualifications: In-depth knowledge of numerous networking technologies and protocols and how they interrelate Technical skills regarding network routing, switching, and provisioning Experience with Cisco switching and routing (NxOS and IOS) Collaboration with cross-functional groups Preferred Qualifications: 10+ years of experience with enterprise network systems and excellent troubleshooting expertise Certifications: CCIE, CCNP Routing and Switching Certifications in: Wireless, Cisco ACI Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview Forever Strong. What sets First Citizens apart? Strong leadership, enduring values and a commitment to helping people and businesses prosper. As a Business Banker at First Citizens Bank you will carry on our tradition of developing and expanding relationships with business owners in your community to help them meet their financial goals. Business Bankers develop and maintain an active prospect list, customer outreach plan and quality referral sources for companies, on average, between $1-$10MM in annual revenues. They are the primary contact for borrowing needs and provide subject matter expertise for deposit and cash flow management. Business Bankers work with various internal partners to build and manage full banking relationships. Responsibilities In this role you will get to: Make an impact by contributing to the growth of the bank through business loans, deposits and fee income. Leverage your network to engage with local business owners and companies to develop business lending opportunities. Represent the bank in the community by attending and participating in civic, community and networking events. Engage in an efficient loan approval process with open communication and exposure to credit partners. Be part of a collaborative team with various bank partners to support and deepen the full client relationship. Qualifications Bachelor's degree with a minimum of 4 years experience in business lending, credit or business development. -Or- High school diploma or GED with a minimum of 8 years experience in business lending, credit or business development. Additional Requirements: Business development experience Preferred Qualifications: Established COI's and referral sources Financial analysis and credit underwriting skills Knowledge of business lending, deposit and cash management solutions Ability to provide financial guidance and expertise Sales planning and forecasting experience Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits. #LI-AM3

Overview This is a remote role that may be hired in several markets across the United States with the preferred location in Raleigh, NC. underwrites and evaluates loan requests from Community Associations . Reviews loan applications, including requests from nonstandard businesses, within established credit policies and procedures. Identifies and structures credit grades as a result of application review. Provides support to field lending associates on credit policy and loan structuring through knowledge of credit policy, loan processes, and underwriting techniques. Responsibilities Underwriting - Underwrites and evaluates a range of Community Association requests. Business Support - Supports field lending associates. Answers questions and concerns regarding the status of applications, loan structuring, credit policy, and other matters related to Community Association lending. Follows up on pending applications to ensure the timely disposition of all loan requests. Assists with special projects as requested. Loan Proficiency - Maintains current knowledge of changes in bank credit policy, industry and economic trends, and underwriting techniques. Underwrites Community Association loans in accordance with all required policies and regulations. Identifies loan requests pertaining to special loan programs and takes action appropriately. Qualifications Bachelor's Degree and 4 years of experience in Business Credit Analysis, or Lending, or Underwriting OR High School Diploma or GED and 8 years of experience in Business Credit Analysis, or Lending, or Underwriting Skill(s): Knowledge of accounting and finance principles, Knowledge of current banking laws and regulations, loan documentation, and Bank policy This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $72,000 to $90,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office located in Charlotte, NC, Raleigh, NC or Phoenix, AZ. The Director, Enterprise Payments Command Center drives strategy and innovation while leading a team within Enterprise Operations. Enterprise Payments Command Center plays a pivotal role in proactively identifying and resolving payment-related issues before customer impact occurs. The leader reduces operational, financial, regulatory, and reputational risk by coordinating enterprise-wide response and mitigation efforts, and by driving visibility across our payments ecosystem. This position also: Establishes centralized oversight and governance in close partnership with Enterprise Incident Management, the Global IT Command Center, the Resiliency Office, and key Technology, Operations, and Product teams. Improves end-to-end customer experience by minimizing friction and enhancing reliability across payment channels. Enables faster, data-informed decisions through centralized monitoring and actionable insights. Drives strategic direction and improvement of processes or policies that enhance operational efficiencies and effectiveness. Oversees the Payments Health Task Force and provides reporting and trends to the Enterprise Payments Risk Council. Leads a small but high-impact team with extended support in our India operations. Responsibilities Operations Oversight - Daily oversight of payment health and incident response coordination. Reviews operational processes for opportunities of improvement and makes appropriate changes. Addresses escalated operational or service issues, communicating with all involved parties for resolution. Implements and manages projects that support business and departmental goals. Compliance - Real-time health monitoring across all payment ecosystems. Ensures all operational policies and procedures are regularly reviewed and updated. Ensures compliance with all policies, processes, and internal controls. Manages an operational risk framework within Bank activities. Facilitates internal and external audits of operations. Collaboration - Works closely with department leadership and other business units to support business strategy and ensure goals are achieved. Directs change across the department. Regularly presents to varying audiences on critical issues and solutions. Managerial Functions - Establishes and monitors expectations to achieve team goals. Makes appropriate changes to operations policies, procedures, and internal controls in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Qualifications Bachelor's Degree and 8 years of experience in Operations & Leadership OR High School Diploma or GED and 12 years of experience in Operations & Leadership Preferred Areas of Experience: 8+ years of experience in Payment Operations within a large financial institution. Command Center experience within a large financial institution. Leadership experience within banking. Proven ability to design, implement and fully execute strategies. Proven ability to lead by influence. Ability to build relationships across all levels of the organization. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

Responds to daily customer inquiries and requests related to checking/ savings accounts, online/mobile banking, debit cards and general servicing of CDs/IRAs, and consumer loans by phone, secure message, and email. Adheres to customer verification guidelines and maintains confidentiality of customer information according to regulatory guidelines and company policies. Ensures customer satisfaction and call resolution through proficient navigation of multiple programs and accurate research or escalation to an appropriate resource. Assesses customer needs through probing questions to identify referral opportunities for suitable products or services that meet their current needs and expand customer relationships. Performs customer followup to update or resolve any open customer inquiry. Provides exceptional customer service experience as defined and measured by corporate/departmental service level objectives which includes quick and accurate execution of tasks, professionalism, and courtesy Qualifications Required Education/Knowledge: * General and business knowledge equivalent to a high school diploma Preferred Education/Knowledge: * General banking knowledge * General knowledge of Fiserv & Nautilus Required Experience: * One to two years of experience in banking, retail sales or general customer service duties. Preferred Experience: * One to three years experience as CSR, teller or other customer service experience. * Bilingual skills Required Skills: * Attained overall rating of meets expectations on last annual performance review * Demonstrated courteous behavior with customers and others * Able to resolve customers problems using proper sources * Able to document and follow up all accounts correctly

Overview This is a remote role open for multiple markets across the United States. manages Information Security (IS) resources, processes and actions within the Bank. Partners with peers, stakeholders, and leadership to identify strategies that improve information security data protection and align with enterprise goals. Oversees identification and mitigation of data discovery/classification/scanning gaps, controls, security risks, and unauthorized access. Promotes understanding of industry practices, technology, and evolving data protection threats to enhance defenses for the Bank's information systems and resources. Provides leadership and subject matter expertise consultation on data loss matters to enterprise-wide initiatives or and stakeholders. Leads projects to produce effective and timely results. Responsibilities Security Strategy - Works with leadership to develop information security data loss prevention strategy, roadmaps, and technological direction. Leads change management, resource planning, and other activities with significant impact on existing data protection security framework. Program Management - Enhances and maintains the Data Discovery program by working with bank stakeholders to understand business needs while balancing enabling required data protections and risk-based controls enterprise-wide. Implements and drives tool policy accuracy, coverage, and governance oversight. Develops complex solutions and process improvements. Ensures compliance with all applicable requirements and service standards. Project Management - Leads continual policy and process improvements against regulatory compliance and industry best practices. Collaborates with business and corporate support stakeholders to drive toward timely and effective success. Drives major enterprise-wide corporate communications. Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff. May be responsible for budgeting or vendor management. Security Resource - Acts as a consultative resource to business and corporate functions on data loss policies, technological programs and the bank's associates. Advises on internal teams and externally owned policies and procedures. Provides training, coaching, and mentorship to develop security awareness and protect Bank assets. Principal Job Duties: Lead implementation of scanning and classification of structured and unstructured data, stored in the bank's cloud and on-premises repositories. Collaborate with cross-functional teams responsible for various tasks associated with data discovery. Oversee and maintain data classification using Microsoft sensitivity labeling. Qualifications Bachelor's Degree and 6 years of experience in Information security or technology OR High School Diploma or GED and 10 years of experience in Information security or technology Preferred Qualifications Deep understanding of data protection concepts, including data loss prevention (DLP) and risks associated with failure to adequately protect sensitive data. Past involvement in spearheading endeavors that involved building programs and successfully working with other teams. Exceptional judgment, adaptability, and ability to learn new tools and processes quickly. Excellent oral and written communication skills. Banking/financial background strongly preferred. Knowledge of creating meaningful metrics to illustrate progress. Management/leadership experience. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $108,000 and $165,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.

sells and services mortgage loans for the Bank. Builds a high quality pipeline of residential mortgage loan applications through a variety of sales techniques, responsive client service, and strong relationships with referral sources. Prequalifies loan applicants by evaluating their financial position and recommending appropriate products. Streamlines mortgage loan processing by submitting loan packages that are accurate, complete, and meet all investor and company requirements. Works closely with processing partners to manage the progression of loans through the loan process, providing updates and answering inquiries from clients to uphold service and quality standards. Responsibilities Sales - Accomplishes mortgage loan production goals by initiating sales calls, conducting presentations, participating in networking activities, and other sales techniques. Utilizes referral sources to create sales opportunities, solidifying relationships with bank partners and enhancing the referral process for all involved parties. Loan Processing - Interviews applicants to assess their needs, evaluate their financial position, and identify appropriate product offerings. Utilizes information to facilitate a complete and thorough loan application, prequalifying applicants, obtaining all required documents, and submitting a detailed loan application. Loan Support - Manages the progression of loans throughout the loan process. Ensures adherence to regulatory and corporate guidelines, and that quality and service standards are upheld. Provides updates and responds to client inquiries. Works closely with processing support on follow up on all necessary conditions or stipulations per investor and company requirements. Relationship Development - Establishes a rapport with clients to identify business needs and leverage sales opportunities. Builds and maintains a strong network with both internal and external referral sources. Qualifications Bachelor's Degree and 2 years of experience in Mortgage Loan Originator OR High School Diploma or GED and 6 years of experience in Mortgage Loan Originator License or Certification Type: Must complete federal registration and annual renewal as required by the SAFE Act. Required, Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. RequiredSkill(s): Effective in public settings First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: ************* firstcitizens. com/benefits. #LI-ED1

Overview This position serves as personnel available to borrowers by phone that are experiencing financial hardships. Provides assistance and information to borrowers on possible Loss Mitigation options and the subsequent needed actions. Facilitates the receipt of a complete hardship application and remains in contact with the borrower throughout the process. Prepares and reviews documentation to ensure all servicing efforts on covered accounts comply with applicable regulations and investor guidelines. This position is considered the first line of defense and expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank. Responsibilities Loan Resolution - Responsible for contacting borrowers in financial distress to gather information and required documentation for a complete Loss Mitigation Application. Maintains contact with borrower throughout the process, sending applicable written notices or disclosures. Monitors approved plans until the borrower completes short term repayment plans or makes the required payments. Client Support - Identifies and supports clients who are eligible for assistance. Contacts clients who are in Foreclosure, who were dismissed or discharged from bankruptcy, or who have inquired about possible assistance in order to begin the process. Operational Support - Acts as a liaison between business units, Retail Credit Underwriting teams, and branches regarding distressed borrowers. Portfolio Servicing - Participates in servicing efforts for acquired institutions. Works with acquired institutions to service defaulted or covered assets, and to assist with mortgage loans. Modifies or recommends charge offs as appropriate. Qualifications Bachelor's Degree and 1 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default OR High School Diploma or GED and 5 years of experience in Collections, Loss Mitigation, Bankruptcy, Foreclosure, or Default Skill(s): Knowledge of applicable regulations Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ************* firstcitizens. com/benefits.