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Specialist jobs at Peraton - 1506 jobs

  • Customer Support Specialist (Technical)

    Peraton 3.2company rating

    Specialist job at Peraton

    Responsibilities Peraton is seeking a Customer Support Specialist ("CSS") to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications and services globally. The CSS will be a member of the Service Desk team. A part of the CA Service Center, the Service Desk is the first and central customer service point for all service events related to the CA IT infrastructure environment. Therefore, a primary Service Desk objective is to provide superior and professional customer service and Tier I support to the CA/CST internal user community. Service Desk team members work closely with CAEIO colleagues, DOS leadership, and other stakeholders to monitor Service Desk shift performance, provide incident intake processing oversight, and ensure timely incident escalation. Responsibilities * Provide remote troubleshooting support for proprietary software, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets) via multiple support channels (phone, email, chat, and ticket queue). * Make outbound service calls to customers (returning voicemails, providing status updates/follow-up, gathering more information). * Resolve issues using Knowledgebase articles. Contribute to new Knowledgebase articles by providing documentation for new solutions to issues. * Comply with all government policies, procedures, and timelines for ticket escalation and resolution to ensure the program meets SLAs/SLOs. * Attend Shift Turnover meetings at the beginning and end of each shift, providing ticket data for the end-of-shift meeting. * Maintain communication with the government customer and other support team members. * Disseminate policy and SOP changes to shift team members. * Monitor the ticketing system (ServiceNow) dashboards to track tickets pending assignment, impact assessment, a response back to the caller, and aged tickets pending updates. * Draft and send scheduled deliverables at the end of the shift. * Be familiar with all Service Desk roles and responsibilities to back up colleagues when necessary. * Demonstrate flexibility and eagerness to take on challenges by performing tasks not listed above. Core Work Schedule: TBD Work Location: 44873 Falcon Place, Suite 150, Sterling, Virginia 20166 The individual must complete a 12-week New Hire Training Program, which is held Monday through Friday from 7:00 AM to 3:30 PM in Sterling, VA. After completing the training program, the individual will work their assigned shift in Sterling four days per week, except for those who work Saturday and Sunday. With manager approval, the individual can work remotely the other day(s). The number of days the individual works onsite is subject to change based on government/program requirements (for example, surge support might require the individual to be in the office five days per week). Qualifications Basic Qualifications * U.S. citizenship and active SECRET Government Security Clearance. * 1 to 3 years of help desk/service desk experience. * Ability to document ticketing information accurately with minimal errors and/or rework. * Ability to work independently, achieve productivity goals, and manage one's time. * Strong written and verbal communication skills. * Attention to detail and a can-do attitude. * Must be able to work on site. Desired Qualifications * Comp TIA A+ Certification * ITILv3 or ITILv4 Foundation Certification * Microsoft IT Support Certification or HDI SCR * Experience using Remedy or ServiceNow CRM * Experience supporting the Department of State IT environment Education and Experience: High school diploma (or equivalent) and 6 years of experience; Bachelor's degree and 2 years of experience. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
    $51k-82k yearly Auto-Apply 47d ago
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  • Specialist, Marketing Systems Workflow Specialist

    Ally 4.0company rating

    Charlotte, NC jobs

    General information Career area Marketing 500 Woodward Avenue, MI, 601 S. Tryon Street, NC Remote? No Ref # 21475 Posted Date 01-14-26 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity We're looking for a Marketing Systems Workflow Specialist to join our Marketing Enablement & Program Management Office (PMO). In this role, you'll be the architect behind how our marketing teams work-designing and optimizing workflows, managing governance processes, and configuring Monday.com to power seamless collaboration. You'll lead system administration, build custom dashboards for leadership visibility, and partner cross-functionally to identify process improvements and remove roadblocks. As the primary relationship owner with Monday.com, you'll advocate for features that elevate our ways of working and ensure our teams have the tools they need to deliver impactful marketing programs. At this time, Ally will not sponsor a new applicant for employment authorization for this position. The Work Itself The Specialist will have deep technical knowledge of Monday.com and PageProof with ability to create workflows, automations, and manage a complex system architecture. They will play a key role in standardizing PMO platform usage, driving process adoption, and enabling portfolio-level visibility. This role requires the ability to prioritize and adapt, an excitement for making systems better, and ability to identify potential projects to improve the platform and see them through to completion. This role sits within the Marketing Operations team but works cross-functionally across the Marketing & PR organization and with partners in creative agencies, legal, compliance, and risk. This position reports to the Director, Marketing Program Management Office and will: Support administration of a centralized work management system of record (Monday.com) and proofing tool for creative reviews (PageProof), including workspace configuration, user permissions, integrations and automation setup. With minimal direction, develop project plans for system enhancements, communicate planned changes to the system, and report out on progress to the PMO team and leadership. Act as the relationship owner for Monday.com and PageProof. Liaise with vendor representatives and advocate for features to meet the needs of M-PR teammates. Complete platform training of Monday.com and PageProof. Obtain certification of Monday.com. Configure the Monday experience to empower relevant workstreams and workflows. Identify opportunities to improve processes and elevate potential project roadblocks. Architect and constantly refine project workflows to align with established ways of working/RACI, and implement for use with cross functional teams. Design and maintain custom dashboards that provide transparency into project health, timelines, KPIs, resource capacity, trends, insights and opportunities for leadership. Support the development of team communications and change management activities including training and materials for all internal and external partners, customizing as needed by user type. Partner with PMO leadership to execute backlog prioritization, solution development, review, and implementation routines. Demonstrate organizational and project management skills and effectively operate in a collaborative manner. Perform special projects and duties as assigned. The Skills You Bring 1+ years of experience supporting work management or project collaboration platforms using Monday.com, PageProof, Asana, Microsoft Planner or Workfront, Trello or Smartsheets required. Bachelor's degree in Marketing or other related field is preferred. 1+ year of prior Marketing or Technology experience is preferred. Strong oral and written communication skills; ability to translate technical capabilities into business value. Proficiency in building boards, automations, dashboards and custom views Ability to build effective working relationships with colleagues. Self-motivated and able to prioritize and execute on several projects at a time. Works well under pressure and can meet tight deadlines. Strong attention to detail and ability to manage tactical projects. Experience working cross-functionally and managing competing priorities in a fast-paced environment. How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs. Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. To view more detailed information about Ally's Total Rewards, please visit this link: ****************************************************************************** Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit ************* Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at *****************. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Base Pay Range: $55000 - $95000 USD An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.
    $55k-95k yearly 1d ago
  • Associate Client Services Specialist

    Omada Health 4.3company rating

    South San Francisco, CA jobs

    Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease. The Client Services team, within the Customer Experience Organization, collaborates closely with Customer Success Managers (CSMs), Sales, Marketing Operations, Client Analytics, and Engineering teams to deliver exceptional post-sales onboarding experience and proactive customer service for our B2B customers. Tasked with configuring and troubleshooting Omada systems, they coordinate with internal and external partners to provide prompt and accurate responses to client inquiries. The ideal candidate thrives as an individual contributor within a collaborative setting, excelling as a critical thinker who considers solutions rather than limitations, and embraces a proactive stance towards problem-solving. Responsibilities Configure Omada systems and proactively monitor internal readiness to ensure seamless support for customer onboarding and offboarding deadlines Manage the comprehensive life cycle of reporting requests, providing timely updates to Customer Success Managers (CSMs), customers, and relevant third-party vendors Utilize existing data to generate insightful reporting for CSMs and serve as the primary point of contact for additional reporting requests, facilitating collaboration with internal teams Oversee the creation and management of reporting portal access for customers, ensuring secure and user-friendly access to vital data Investigate, triage, and efficiently resolve cases from both external customers and internal stakeholders, serving as a key escalation point for all customer-related issues Resolve complex client problems or disputes in a professional manner, with a focus on customer satisfaction and retention Identify and resolve documentation and workflow gaps and inefficiencies across internal teams, fostering streamlined operations and enhanced productivity Develop and oversee the implementation of Client Services protocols to enhance service delivery and optimize the customer experience Maintain accurate records of customer interactions for training purposes, ensuring knowledge transfer and continuous improvement within the team Track operational metrics at both individual and team levels to assess KPI achievement and initiate corrective measures to enhance performance where needed Support in the preparation and delivery of Quarterly Team Updates for CX Leadership, providing insights into operational performance and key achievements Manage special projects to enhance Client Services protocols and elevating the overall customer experience Competencies Possess strong analytical thinking skills and the ability to make sound judgment calls Demonstrate proactive initiative and self-direction in navigating ambiguous or challenging scenarios, ensuring progress even in the face of uncertainty Communicate effectively by emphasizing the "why" behind decisions, fostering understanding and alignment across teams rather than simply providing "yes" or "no" responses Navigate existing processes adeptly while proactively identifying opportunities for process improvement or innovation to enhance efficiency and effectiveness Exhibit meticulous attention to detail and adaptability in fast-paced, dynamic environments, maintaining precision amidst evolving circumstances Embrace a balanced approach to work, seamlessly transitioning between individual tasks and collaborative endeavors to meet team objectives Possess exceptional communication skills with the ability to identify client needs, anticipating and addressing concerns to deliver outstanding service Exhibit strong problem-solving skills and a track record of making well-informed decisions, even in high-pressure situations Have superior organizational and time management skills, efficiently prioritizing tasks and deadlines to optimize productivity and deliver results Have knowledge of customer service programs and databases, or the ability to learn new software quickly Demonstrate innovative and creative thinking to continuously improve the client experience, ensuring the organization remains at the forefront of industry standards and practices Qualifications Bachelor's degree with 1+ year of equivalent practical experience in a support of operations-related role preferred 4+ years of demonstrated proficiency or equivalent practical experience in a support or operations-related role Proficient in Excel operations, encompassing data sorting, filtering, reformatting, and validation techniques, demonstrating a keen eye for detail and accuracy Familiarity with a diverse range of applications and tools, such as Zendesk (or similar CRM platforms), Salesforce, and Google Suite, showcasing adaptability and technological fluency Proven experience in customer implementation and/or project management within a B2B environment, highlighting the ability to drive successful outcomes and customer satisfaction Prior exposure to the demands of a rapidly evolving organization, adept at navigating the complexities and seizing opportunities for growth and innovation Background in healthcare industry operations, coupled with experience in safeguarding Protected Health Information (PHI), ensuring compliance and confidentiality in all interactions Benefits Competitive salary with generous annual cash bonus Remote first work from home culture Flexible Time Off to help you rest, recharge, and connect with loved ones Generous parental leave Health, dental, and vision insurance (and above market employer contributions) 401k retirement savings plan Lifestyle Spending Account (LSA) Mental Health Support Solutions ...and more! It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada! Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other. Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road. Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers. Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work. Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together. Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it. About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada's multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada's approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: Omada is thrilled to share that we've been certified as a Great Place to Work! Please click here for more information. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Below is a summary of salary ranges for this role in the following geographies: California, New York State and Washington State Base Compensation Ranges: $72,036 - $90,000*, Colorado Base Compensation Ranges: $68,904 - $86,100*. Other states may vary. This role is also eligible for participation in annual cash bonus and equity grants. *The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations. Pleaseclick here for more information on our Candidate Privacy Notice.
    $72k-90k yearly 1d ago
  • Label Design Specialist

    Verano 4.2company rating

    Chicago, IL jobs

    The Labeling Specialist ensures all product labels meet federal, state, and brand requirements across Verano facilities. This role develops and enforces labeling standards, manages system workflows, and serves as the subject matter expert for compliance and accuracy. The Labeling Specialist partners with cross-functional teams to improve labeling processes, maintain documentation, and support initiatives that enhance efficiency and reduce compliance risk. Essential Duties and Responsibilities: Develop, implement, and enforce labeling standards, procedures, and governance frameworks across all facilities. Interpret and apply state and federal packaging regulations to product labeling, advising leadership on compliance risks and necessary changes. Approve or reject label designs based on regulatory requirements and brand standards without the need for managerial oversight. Act as the subject matter expert to Marketing, Operations, and Compliance teams, advising on legal requirements, process improvements, and business impacts of labeling decisions. Serve as system administrator for labeling software platforms, with authority to set access permissions, workflows, and approval structures. Manage relationships with third-party printing vendors, audit internal and external labeling processes, and make recommendations to senior leadership for risk mitigation. Lead initiatives to increase labeling efficiency, reduce compliance risks, and enhance workflow automation. Maintain records of label approvals, compliance assessments, and system changes, and report findings to senior leadership. Education and Experience: 5+ years of experience in packaging, labeling compliance, or regulated operations. Expertise in interpreting and applying federal and state packaging laws. Demonstrated ability to exercise discretion and independent judgment on compliance and brand-related matters. Proficiency with label management systems. Strong organizational and analytical skills with the ability to balance regulatory, operational, and brand considerations. Excellent communication skills to provide expert-level advice to cross-functional teams and leadership. Ability to manage multiple priorities in a fast-paced environment. Effective consultative and influencing approach, with proven ability to work effectively with all organizational levels Physical and Mental Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. Working Environment: Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
    $44k-69k yearly est. 1d ago
  • Mathematics Specialist (Masters/PhDs)

    Labelbox 4.3company rating

    San Francisco, CA jobs

    Mathematics Expert - $90/hr Remote - Alignerr About the job At Alignerr, we partner with the world's leading AI research teams and labs to build and train cutting‑edge AI models. Mathematics Expert (Masters/PhDs) Type: Hourly Contract Compensation: $75-$90 /hour Location: Remote Commitment: 10-40 hours/week Role Responsibilities (Training support will be provided) Develop, solve, and review advanced mathematical problems with real‑world relevance. Apply expertise in algebra, calculus, statistics, discrete mathematics, or related areas to design complex problem statements. Collaborate asynchronously with AI researchers and domain experts to enhance AI model reasoning. Ensure mathematical rigor, clarity, and depth across all deliverables. Requirements Master's or PhD in Mathematics or a related field from a top U.S. university (or equivalent). Experience coding in Python, MATLAB, or Mathematica for research or projects. Strong expertise in algebra, calculus, statistics, or discrete mathematics. Exceptional written and verbal communication skills with strong attention to detail. Fluent in English and currently based in the U.S., Canada, New Zealand, U.K., or Australia. Preferred Prior experience with data annotation, data quality, or evaluation systems. Application Process (Takes 15-20 min) Submit your resume. Complete a short screening. Project matching and onboarding. PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. $75 - $90 an hour #J-18808-Ljbffr
    $43k-67k yearly est. 3d ago
  • Administrative Services Technical Support Specialist

    Opengov 4.4company rating

    San Francisco, CA jobs

    OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems. This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement. The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training. Responsibilities: Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels. Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support. Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations. Triage customer reported incidents for severity, urgency and content to ensure consistency and quality. Perform research across various tools to determine if the incident is a known issue or defect. Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce. Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies. Contribute to the existing knowledge base to support customer self-service and training. Participate in scheduled training sessions to learn internal and proprietary technologies. Utilizing AI tools to service more customers faster with higher quality. Requirements and Preferred Experience: Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software Interest in building strong interpersonal, written and verbal communication skills required. Strong technical aptitude to problem solve and understand complicated problem statements required. Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues. Excellent organizational, time-management, and prioritization skills required. Ability to collaborate and thrive within a team environment required. Ability to learn new technologies and concepts quickly required. Ability to handle multiple competing priorities required. Must be able to work specific shifts to provide support during business hours required. Participate in rotating on-call after business hours support required. Experience or interest in using AI Compensation: $52,000 - $60,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Compensation Range: $52K - $60K Apply for this Job
    $52k-60k yearly 2d ago
  • Community Services Technical Support Specialist

    Opengov 4.4company rating

    Dallas, TX jobs

    OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems. This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement. The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training. Responsibilities: Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels. Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support. Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations. Triage customer reported incidents for severity, urgency and content to ensure consistency and quality. Perform research across various tools to determine if the incident is a known issue or defect. Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce. Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies. Contribute to the existing knowledge base to support customer self-service and training. Participate in scheduled training sessions to learn internal and proprietary technologies. Utilizing AI tools to service more customers faster with higher quality. Requirements and Preferred Experience: Experience in working with/troubleshooting: SQL and Data Management, GIS, ETLWorks pipeline, API data failures Ability to build strong interpersonal, written and verbal communication skills required. Strong technical aptitude to problem solve and understand complicated problem statements required. Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues. Excellent organizational, time-management, and prioritization skills required. Ability to collaborate and thrive within a team environment required. Ability to learn new technologies and concepts quickly required. Ability to handle multiple competing priorities required. Must be able to work specific shifts to provide support during business hours required. Participate in rotating on-call after business hours support required. Experience or interest in using AI Compensation: $52,000 - $60,000 On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started. A Team of Passionate, Driven People This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Compensation Range: $52K - $60K Apply for this Job
    $52k-60k yearly 2d ago
  • Sales Strategy & Operations - Government and Education

    Openai 4.2company rating

    San Francisco, CA jobs

    About the team OpenAI's mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world's best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the Role Our GTM team is uniquely positioned to help customers realize the transformative potential of advanced AI models for their businesses and end users. As part of the GTM Strategy & Operations team, you'll play a critical role in guiding the GTM strategy and driving operational efficiency to accomplish this mission. This role will serve as a trusted advisor to OpenAI for Government leadership and OpenAI for Education leadership -providing data-driven insights, managing core operating cadences, and leading high-impact projects that influence how we engage with government customers and scale our business. You'll collaborate cross-functionally with Finance, Enablement, Data and Growth Strategy teams to align efforts, drive efficiencies, and accelerate growth. In this role, you'll: Drive operating cadences for the Government and Edu businesses (e.g. forecasting, pipeline review, top accounts review, monthly / quarterly business reviews) and conduct strategic analyses to determine trends and identify opportunities for process and strategy optimization Collaborate with GTM leadership and cross-functional stakeholders to develop go-to-market strategy and resource plans Design and manage territory allocation to optimize Government and Edu team performance; Collaborate closely with the GTM leadership to ensure alignment with overall business objectives and provide data-driven recommendations for territory adjustments. Lead strategic projects to improve efficiency and effectiveness across the revenue organization. Partner closely with technical teams to implement processes systematically. Work closely with the data team to ensure data accuracy and availability for revenue-related activities. You might thrive in this role if you have: 7+ years experience in revenue operations or strategy at a high-growth, technology company Extensive experience with government-related sales or GTM organizations. Preferred if covered multiple areas including national security, federal civilian, state and local government, business partnerships, and/or international public sector Some experience with Edu-related sales or GTM organizations (higher education, k-12, and/or international) Proficiency in Salesforce.com and data analysis tools (e.g., SQL, Excel) Strong analytical skills with a focus on attention to detail Experience building territories, comp plans, and setting quotas for GTM teams Exceptional project management skills, with experience leading complex, cross-functional initiatives Strong communication skills and executive presence An understanding of the AI landscape, our applications, and the problems they solve for our customers. The ability to thrive in ambiguity and work autonomously Exceptional organizational skills The ability to operate with high horsepower, be adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthless prioritization About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. OpenAI's affirmative action and equal employment opportunity policy statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr
    $84k-127k yearly est. 3d ago
  • AI Product Specialist

    Onestream Software 4.3company rating

    New York, NY jobs

    Employment Type: Full-Time Compensation: $68,000.00 - $85,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K Summary As an AI Product Specialist, you will be an important member in ensuring our existing and new AI solutions are properly tested and meet the high standards that our customers expect out of our OneStream solutions. Additionally, you will help generate documentation in the form of solution guides and how-to guides, along with building and maintaining information management processes that are pivotal to ensuring our end users can get the most out of our AI capabilities. The AI Product and Engineering team is focused on bridging the gap between AI research and AI products, bringing tangible and quantifiable value to our end users. Our AI solutions incorporate AI and machine learning spectrum, including (but not limited to) time series forecasting, anomaly detection, and natural language processing. Our mission is to lower the barrier for organizations and people to get value out of AI capabilities. Primary Duties and Responsibilities Thoroughly test new and existing AI solutions and log bugs and issues in our software issue management system so that developers may properly correct the issues found. Troubleshoot and debug issues collaboratively with other Product Specialists, AI Solution Developers, and Solution Consultants. Participate in daily standups to cover the status of a product release cycle. Participate in on call rotation. Suggest product enhancements that can improve the overall user experience of our AI solutions. Communicate with our internal consulting team to understand how the products are used in practice to inform future test strategies. Contribute to existing solution guides, how-to guides, and other customer-facing documentation. Contribute to the refinement of existing documentation management procedures Contribute to the creation of test plans for new solutions. Train new team members in how to fulfill the role of a product specialist. Required Education and Experience Bachelors Degree or similar work experience. Experience with AI tools and frameworks. Knowledge of machine learning algorithms, data analysis and programming. Experience working in a cross-functional team. Preferred Education and Experience Experience with coding. Experience working with a development team. Knowledge, Skills, and Abilities Must be a self-starter, continuously learning how our AI solutions work. Excellent written and verbal interpersonal skills. Interest in continuous learning opportunities as the AI space continues to evolve. Comfortable with minimal direction. Comfortable working in evolving processes. Constantly seeks ways to improve existing processes with technology. Interest in growing into other roles and opportunities in our team AI consulting, AI development. Excellent organization, scheduling, project management, and multi-tasking skills. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ****************** Why Join The OneStream Team Transparency around corporate structure, salary, and benefits. Core value of customer success. Variety of project work (not industry-specific). Strong culture andcamaraderie. Multiple training opportunities. Benefits at OneStream OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are: Excellent Medical Plan. Dental & Vision Insurance. Life Insurance. Short & Long Term Disability. Vacation Time. Paid Holidays. Professional Development. Retirement Plan. All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-REMOTE #LI-TO1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $68k-85k yearly 2d ago
  • AI Product Specialist

    Onestream Software 4.3company rating

    Fort Lauderdale, FL jobs

    Employment Type: Full-Time Compensation: $68,000.00 - $85,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K Summary As an AI Product Specialist, you will be an important member in ensuring our existing and new AI solutions are properly tested and meet the high standards that our customers expect out of our OneStream solutions. Additionally, you will help generate documentation in the form of solution guides and how-to guides, along with building and maintaining information management processes that are pivotal to ensuring our end users can get the most out of our AI capabilities. The AI Product and Engineering team is focused on bridging the gap between AI research and AI products, bringing tangible and quantifiable value to our end users. Our AI solutions incorporate AI and machine learning spectrum, including (but not limited to) time series forecasting, anomaly detection, and natural language processing. Our mission is to lower the barrier for organizations and people to get value out of AI capabilities. Primary Duties and Responsibilities Thoroughly test new and existing AI solutions and log bugs and issues in our software issue management system so that developers may properly correct the issues found. Troubleshoot and debug issues collaboratively with other Product Specialists, AI Solution Developers, and Solution Consultants. Participate in daily standups to cover the status of a product release cycle. Participate in on call rotation. Suggest product enhancements that can improve the overall user experience of our AI solutions. Communicate with our internal consulting team to understand how the products are used in practice to inform future test strategies. Contribute to existing solution guides, how-to guides, and other customer-facing documentation. Contribute to the refinement of existing documentation management procedures Contribute to the creation of test plans for new solutions. Train new team members in how to fulfill the role of a product specialist. Required Education and Experience Bachelors Degree or similar work experience. Experience with AI tools and frameworks. Knowledge of machine learning algorithms, data analysis and programming. Experience working in a cross-functional team. Preferred Education and Experience Experience with coding. Experience working with a development team. Knowledge, Skills, and Abilities Must be a self-starter, continuously learning how our AI solutions work. Excellent written and verbal interpersonal skills. Interest in continuous learning opportunities as the AI space continues to evolve. Comfortable with minimal direction. Comfortable working in evolving processes. Constantly seeks ways to improve existing processes with technology. Interest in growing into other roles and opportunities in our team AI consulting, AI development. Excellent organization, scheduling, project management, and multi-tasking skills. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ****************** Why Join The OneStream Team Transparency around corporate structure, salary, and benefits. Core value of customer success. Variety of project work (not industry-specific). Strong culture andcamaraderie. Multiple training opportunities. Benefits at OneStream OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are: Excellent Medical Plan. Dental & Vision Insurance. Life Insurance. Short & Long Term Disability. Vacation Time. Paid Holidays. Professional Development. Retirement Plan. All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-REMOTE #LI-TO1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $68k-85k yearly 2d ago
  • AI Product Specialist

    Onestream Software 4.3company rating

    Chicago, IL jobs

    Employment Type: Full-Time Compensation: $68,000.00 - $85,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K Summary As an AI Product Specialist, you will be an important member in ensuring our existing and new AI solutions are properly tested and meet the high standards that our customers expect out of our OneStream solutions. Additionally, you will help generate documentation in the form of solution guides and how-to guides, along with building and maintaining information management processes that are pivotal to ensuring our end users can get the most out of our AI capabilities. The AI Product and Engineering team is focused on bridging the gap between AI research and AI products, bringing tangible and quantifiable value to our end users. Our AI solutions incorporate AI and machine learning spectrum, including (but not limited to) time series forecasting, anomaly detection, and natural language processing. Our mission is to lower the barrier for organizations and people to get value out of AI capabilities. Primary Duties and Responsibilities Thoroughly test new and existing AI solutions and log bugs and issues in our software issue management system so that developers may properly correct the issues found. Troubleshoot and debug issues collaboratively with other Product Specialists, AI Solution Developers, and Solution Consultants. Participate in daily standups to cover the status of a product release cycle. Participate in on call rotation. Suggest product enhancements that can improve the overall user experience of our AI solutions. Communicate with our internal consulting team to understand how the products are used in practice to inform future test strategies. Contribute to existing solution guides, how-to guides, and other customer-facing documentation. Contribute to the refinement of existing documentation management procedures Contribute to the creation of test plans for new solutions. Train new team members in how to fulfill the role of a product specialist. Required Education and Experience Bachelors Degree or similar work experience. Experience with AI tools and frameworks. Knowledge of machine learning algorithms, data analysis and programming. Experience working in a cross-functional team. Preferred Education and Experience Experience with coding. Experience working with a development team. Knowledge, Skills, and Abilities Must be a self-starter, continuously learning how our AI solutions work. Excellent written and verbal interpersonal skills. Interest in continuous learning opportunities as the AI space continues to evolve. Comfortable with minimal direction. Comfortable working in evolving processes. Constantly seeks ways to improve existing processes with technology. Interest in growing into other roles and opportunities in our team AI consulting, AI development. Excellent organization, scheduling, project management, and multi-tasking skills. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ****************** Why Join The OneStream Team Transparency around corporate structure, salary, and benefits. Core value of customer success. Variety of project work (not industry-specific). Strong culture andcamaraderie. Multiple training opportunities. Benefits at OneStream OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are: Excellent Medical Plan. Dental & Vision Insurance. Life Insurance. Short & Long Term Disability. Vacation Time. Paid Holidays. Professional Development. Retirement Plan. All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-REMOTE #LI-TO1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $68k-85k yearly 2d ago
  • Ecommerce Specialist

    Mission Outdoor 4.3company rating

    Eden Prairie, MN jobs

    MISSION Corp., dba Mission Outdoor (“MISSION”) Eden Prairie, MN - Full Time MISSION is looking for a smart, organized, and driven E-Commerce Specialist to help us grow our brand across Amazon, Shopify, and emerging digital channels. At Mission Outdoor, we make it easier for people to get outside and enjoy the water-from boaters to families to weekend adventurers-and we're looking for someone who's excited to help bring that experience to more people every day. This role is ideal for someone with 2-3+ years of experience in e-commerce or digital marketing who's excited to own their domain, build process, and drive results across marketplace management, digital marketing, website optimization, and vendor collaboration. What this role is all about? You'll join a nimble, energetic marketing team and become the internal owner of our e-commerce ecosystem. You'll work closely with the Brand Manager, the CMO, and a variety of external partners to ensure Mission Outdoor is presenting, selling, and scaling at the highest level across Amazon, Shopify, and beyond. This is a hands-on, marketing-leaning e-commerce role-part marketplace manager, part digital analyst, part website operator. You don't need to know everything on day one, but you must bring curiosity, initiative, and a strong desire to become the in-house expert. If you're the kind of person who naturally creates order, builds process for themselves and others, and thrives in a fast-moving environment without heavy guardrails, you might be exactly who we're looking for. What you'll be responsible for: Amazon Marketplace Ownership You won't run Amazon ads yourself-but you will be the internal owner of Amazon performance. Manage product listings, variations, copy, content, and backend settings Add new products and maintain listing accuracy Coordinate directly with the ops team to keep inventory aligned Monitor listing health, suppressions, reviews, and overall storefront quality Work closely with Amazon PPC vendors to: Understand ad performance Spot issues early Provide creative briefs and listing improvements Hold vendors accountable to results Implement recommended content changes quickly and accurately You're the person who knows what's happening on Amazon-every day-and keeps the machine moving. Google, PPC & SEO (marketing-leaning execution) You'll manage our current Google Ads campaigns in-house while continuously leveling up your skills. Run ongoing Google Ads campaigns (Search, Shopping/PMax, Retargeting) Explore YouTube ads (experience is a plus) Apply SEO best practices to product pages and site content Bring forward new ideas, tests, and optimizations Attend training or workshops as needed to strengthen your PPC skill set We don't expect perfection-we expect curiosity, growth, and ownership. Shopify Website Operations You'll play an important role in the day-to-day website experience, including helping to: Manage product pages, collections, navigation, and ongoing theme updates Support light CRO testing (A/B tests, hypotheses, results, and next steps) Monitor analytics and flag opportunities or breakdowns Coordinate with design, development, and copy partners to execute improvements Manage apps, basic integrations, and no-code theme adjustments Maintain a clean, smooth, conversion-focused shopping experience You don't need to be a developer-you just need to be confident and fluent in modern website backends. Marketplace Expansion (bonus) Experience with Walmart Marketplace, Target Plus, eBay, or others is a plus-but not required. If you've done it, great. If not, we'll teach you. Cross-functional project management (it's natural to you) Project management isn't a separate job in your eyes-it's part of what makes you great. Track multi-step tasks across marketing, ops, and creative Keep vendors and internal teams moving on deadlines Build and maintain processes that help Mission scale Bring clarity, structure, and organization to fast-moving initiatives You're the kind of person who naturally creates order-and loves it. Data, Reporting & Analytics Data is central to how this role succeeds. You'll collect, analyze, and interpret performance data across channels to help improve online sales and the overall customer experience. This role isn't about producing weekly reports for reporting's sake. It's about using data to understand what's working, spot issues early, and inform smarter marketing, creative, and merchandising decisions. In this role, you will: Pull and interpret data from key platforms including Google Ads, Amazon Seller Central, Shopify, and website analytics tools Build and maintain dashboards that help you and the broader team understand performance Connect performance data to marketing and creative decisions (what we say, where we say it, and how it performs) Monitor trends and flag opportunities or issues early (conversion drops, traffic shifts, listing performance changes) Push for better tracking or clearer data when something doesn't add up Use data to guide prioritization, testing ideas, and next steps across channels You don't need to be a data scientist - but you do need to be someone who wants to understand the numbers and relies on them to make confident decisions. --- You'll thrive in this role if… You've worked at least 2-3 years in e-commerce, digital marketing, or a related field (agency experience is a plus) You love organizing systems, building process, and taking ownership You're comfortable making recommendations, sharing opinions, and advocating for improvements based on what you learn. You're comfortable learning new platforms quickly You're ready to take meaningful responsibility for performance across core e-commerce channels, including Amazon, Shopify, and Google. You're proactive and enjoy solving problems before they become problems You communicate clearly and manage vendors with confidence You have strong attention to detail and an instinct for “something's off here” You care about how digital marketing and marketplace tools drive revenue You're excited about joining a brand that's growing fast and is in full scale mode Preferred experience (Not required, but all big wins.) Google Ads (Search, Shopping/PMax) Shopify backend management Amazon Seller Central experience Basic SEO understanding Website analytics (GA4, Shopify Analytics, Looker/Data Studio) Marketplace experience beyond Amazon Worked in a fast-paced agency role Prior work on consumer products or outdoor/recreation brands Location This is a full-time, in-office role based in Eden Prairie, MN. Mission operates as a collaborative, in-person team and values working together on-site. How to apply Advice: To cut through the noise, send your resume and cover letter directly to ***********************
    $32k-57k yearly est. 17h ago
  • Purchasing and Logistics Specialist

    Athena Security Inc. 3.5company rating

    Jacksonville, FL jobs

    About Athena Security Athena Security is an industry leader in AI-powered concealed weapons detection, visitor management, and integrated security platforms. Our mission is simple: to help save lives by building the most advanced entryway security ecosystem available. We combine cutting-edge hardware and AI with intuitive software solutions to help schools, hospitals, casinos, and enterprises create safer spaces. How to Apply In order for us to accept your application, you must first go to********************************* go to the Careers section on our website and submit your resume. Position Overview The Purchasing and Logistics Specialist is responsible for sourcing, purchasing, and coordinating the delivery of materials, equipment, and services required to support company operations. This role ensures cost-effective procurement, accurate inventory control, and efficient logistics coordination while maintaining compliance with company policies and applicable regulations. Key Responsibilities: Purchasing & Vendor Management : ~ Source, evaluate, and negotiate with suppliers to secure competitive pricing, quality standards, and delivery timelines. ~ Prepare, review, and process purchase orders in accordance with approved budgets and procurement policies. ~ Maintain and update SKU records, pricing, and vendor information.~ Maintain accurate records of purchases, contracts, and supplier agreements.~ Monitor supplier pricing and resolve issues related to pricing, quality, delivery discrepancies, or nonconformance. Logistics & Inventory Coordination~ Coordinate inbound and outbound shipments, including freight, courier, and carrier arrangements. ~ Monitor shipments and open purchase orders to ensure timely delivery and proactively address delays or logistical issues.~ Document receivables and deliveries, ensuring quantities and conditions match purchase orders.~ Manage inventory levels to prevent shortages, excess stock, or obsolete materials.~ Create, track, and monitor RMAs (Return Merchandise Authorizations) with vendors and logistics partners.~ Collaborate with internal teams to forecast material requirements and align purchasing with operational needs. Compliance & Documentation~ Ensure procurement and logistics activities comply with company policies, contractual obligations, and regulatory requirements.~ Maintain accurate documentation, including invoices, packing lists, shipping records, receiving logs, and customs paperwork (if applicable).~ Support audits by providing complete, accurate, and up-to-date purchasing, inventory, and logistics records. Cost Control & Process Improvement~ Identify cost-saving opportunities through vendor consolidation, process improvements, or alternative sourcing strategies.~ Analyze purchasing, inventory, and logistics data to improve efficiency, visibility, and lead times. ~ Recommend and implement continuous improvement initiatives within procurement, inventory control, and logistics processes.~ Negotiate pricing, terms, and contracts with suppliers to optimize costs while maintaining quality standards Qualifications Proven experience in procurement management, supply chain management, or logistics Strong knowledge of sourcing strategies, contract negotiation, vendor management, and inventory control Experience with MRP systems, pricing strategies, and contract management processes Excellent negotiation skills coupled with the ability to build strong supplier relationships Ability to analyze data related to procurement activities and supply chain performance for continuous improvement Prior experience in manufacturing environments involving complex supply chains is an advantage Core Competencies Attention to detail and accuracy Problem-solving and decision-making Vendor relationship management Cost analysis and budgeting awareness Schedule & Compensation: Warehouse / Office based May require occasional extended hours to meet operational or delivery deadlines. $ 50k - $ 70k / yr Job Types: Full-time, Contract Work Location: In person
    $50k-70k yearly 1d ago
  • Client Success Specialist

    STAQ Pharma Inc. 3.7company rating

    Columbus, OH jobs

    Job Description This role is central to the full sales process, serving as the primary point of contact for the sales team and managing customer service needs to keep daily operations running smoothly. Success in this position requires strong organization, sharp attention to detail, excellent written communication, and solid IT capability. Experience in a pharmacy or cGMP facility is preferred. The role also handles tradeshow and travel coordination, partners with the Accounting Department to ensure timely billing, generates reports, manages customer follow-up, and maintains the Salesforce CRM system. Daily customer outreach is expected to uphold high service standards. This position supports the field sales team and provides inside-sales support as needed. Core Tasks Set up new customer accounts and verify DEA and state licensure. Onboard new customers and email login credentials Follow up on customer questions and concerns, including product availability and shipping timelines. Assist in packaging and shipping pharmaceutical products to clients. Communicate directly with customers and maintain accurate, detailed notes in the CRM system. Process and fulfill customer orders with accuracy and urgency. Coordinate customer order shipments and deliver high-quality service throughout the process. Maintain a clean, organized, and efficient work area. Values Demonstrates Innovation abilities by identifying and speaking up about possible improvements and identifying more efficient ways of doing things. Operates with Integrity by maintaining high ethical standards, cares, shows trust and respect with all employees Collaborates to create or participate effectively on diverse and high performing teams, Is open to new ideas and perspectives, communicates across shifts, and demonstrates a safe work environment Demonstrates a passion to Perform by meeting personal and departmental goals, gains knowledge to display increasing independence, instills confidence in ability to perform required tasks, and progresses on qualifications within reasonable timelines Demonstrates Courage by speaking up, accepts constructive feedback, and takes accountability for mistakes and make necessary corrections Preferred Skills/Abilities: Strong team-player mindset with the ability to collaborate across departments. Exceptional attention to detail. Experience in a highly regulated manufacturing environment or pharmacy preferred. Willingness to take on tasks outside standard responsibilities to support company needs. Background as a pharmacy technician or pharmacy buyer in a hospital setting is beneficial. Experience in sales support, cGMP environments, pharmaceuticals, customer service, or 503B outsourcing is a plus. MDS (Systems House) experience is a plus. Proficiency in Microsoft Excel is required. Education and Experience: High School Diploma or GED Required Certified Pharmacy Technician or College Degree, Preferred Minimum of 2 years of continuous work experience in customer service, pharmacy, warehouse, or other fulfillment related experience Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Lift up to 40 pounds and occasionally push or pull pallets or product containers. About STAQ Pharma STAQ Pharma is a 503B outsourcing facility that produces sterile injectable medications for hospitals and health systems. The company operates under strict regulatory standards and maintains offices in Denver, Colorado, and Columbus, Ohio.
    $45k-82k yearly est. 23d ago
  • Client Enablement Specialist

    Sirona Medical 4.0company rating

    Remote

    At Sirona Medical, we're building software that enables physicians to work as fast as they can think. Each year in the U.S., billions of patient images are captured-and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That's where Sirona comes in. We're a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS-a unified, AI-powered operating system powering the entire radiology workflows. How Sirona Solves the Problem Sirona is uniquely positioned to transform the way radiology is practiced. We're delivering the organizational shift that both individual radiologists and entire practices urgently need: A unified, intuitive, and platform-agnostic solution A streamlined workspace that makes every part of the radiologist's workflow faster and easier The freedom to read from anywhere, for anyone By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists-and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes. For more information, please visit ******************************** Sirona Medical is seeking a Client Enablement Specialist - Radiology to deliver hands-on training and workflow education to our customers and internal teams. This role is focused on live training delivery, clinical workflow enablement, and product adoption for radiology professionals. This individual contributor role is designed for someone with direct experience in radiology workflows who enjoys teaching, facilitating live sessions, and working closely with customers in real-world clinical environments while anticipating the needs of organizations in their workflow and system use. You will work directly with radiologists, PACS administrators, and imaging teams to ensure they can confidently and effectively use Sirona's platform as part of their daily practice. Key Responsibilities: Client Training and Education Deliver live, instructor-led virtual and on-site training during onboarding, implementation, and go-live Facilitate role-based sessions for radiologists, administrators, and support staff Adapt training delivery to different learning styles and clinical settings Radiology Workflow Enablement Teach end-to-end radiology workflows within Sirona's platform Translate complex product functionality into clear, clinically relevant instruction Support customers through workflow changes and adoption of new features Feature and Adoption Enablement Partner with Product and Customer Success to understand new functionality Lead client-facing sessions introducing enhancements and best practices Reinforce adoption through follow-up training and workflow optimization sessions Internal Enablement Deliver internal training to ensure Sirona teams understand radiology workflows and product usage Act as a subject-matter expert for radiology-focused training questions Continuous Improvement Collect learner feedback and identify gaps in understanding Contribute to improving training materials, curricula, and delivery methods Key Requirements: 5+ years of experience delivering live training or enablement for SaaS, clinical, or healthcare software Proven ability to train radiologists and other clinical imaging professionals Direct experience working with radiology workflows, including PACS, RIS, reporting, or imaging operations Strong facilitation and presentation skills in live training environments Comfort learning and teaching complex healthcare software to clinical and non-clinical audiences Preferred Background in healthcare IT, imaging informatics, or radiology operations Familiarity with adult learning principles and instructional best practices Benefits: Stock Options Medical, dental, vision insurance Life insurance Maternity and Paternity Leave Flexible time off 401K matching MacBook Pro Sponsorship for conferences, continuing education, etc. The annual US base salary range for this full-time position is $80,000 - $100,000 + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
    $80k-100k yearly Auto-Apply 13d ago
  • V104- Legal Intake and client Specialist

    Flywheel Software 4.3company rating

    Remote

    For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: This role offers an exciting opportunity to support a fast‑growing legal practice by serving as a key point of connection between potential clients and the firm's services. As an Intake Specialist with Job Duck, you will guide individuals through their first interactions, ensuring they feel supported, understood, and well‑informed throughout the process. Each day, you'll help nurture warm leads, collect critical case information, and maintain accurate documentation that strengthens the client onboarding pipeline. Success in this role comes from being proactive, attentive, and confident in engaging with people while remaining highly organized and reliable. Candidates who thrive in dynamic environments and enjoy helping others will excel in this position. • Salary Range: 1150 USD to 1220 USD Responsibilities include, but are not limited to: Support attorneys and team members by ensuring all intake information is complete and accurate Monitor incoming leads and act promptly to avoid missed opportunities Collect documents from clients and upload them into the CRM systems Collaborate with management and the front desk during onboarding and workflow transitions Help improve conversion rates by delivering highly attentive and personalized interactions Maintain professionalism and clarity when setting expectations with clients Nurture potential clients via phone and email communications Conduct outbound follow‑up calls to warm leads to encourage conversion and scheduling Perform accurate data entry and maintain organized digital files Meet one‑on‑one with clients to gather essential information Requirements: • Full‑time position supporting a bankruptcy law practice • Work hours: 8 to 5 EST • Software and tools used: • Next Chapter (CRM) • Clio Manage and Clio Grow • Whale for process training/documentation • Spanish is mandatory • High‑volume warm lead environment (60-90 leads monthly) with the goal of increasing conversions from the current 18 per month • Requires consistent communication on calls and email nurturing • Ideal start date: As soon as possible Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
    $36k-63k yearly est. Auto-Apply 6d ago
  • Client Experience Specialist (SaaS), North America

    MacHinio 4.0company rating

    Remote

    (This role is for candidates based in Central or Eastern Timezones, please only apply if you reside in one of these time zones). The Customer Experience Specialist role at Machinio plays a key part in the growth of our fastest-growing product, Machinio System-an all-in-one software solution that powers websites and CRMs for dealers in the machinery, marine, and service industries. If you are highly detail-oriented, organized, enjoy solving problems, excel at building and maintaining relationships, can quickly learn new systems and functionalities, thrive under deadlines, are passionate about process and continuous improvement, and are committed to delivering an exceptional customer experience, this role is an excellent fit. It also offers long-term growth within a foundational, early-stage team! Our Company Machinio operates Machinio.com and Machinio System, and this role will work with the latter. We're a fast-moving, former startup transforming a traditional $400 billion industry through technology, with teams across North America, Europe, and Asia. Our SaaS product, Machinio System, is experiencing rapid growth, and we're looking for a proactive, organized, and analytical thinker to join our team and help deliver an outstanding experience to our existing clients. You either have the skills below or are willing to learn them: Strong at building relationships and maintaining excellent customer interactions. Comfortable leading meetings with existing clients and conducting training sessions in person or virtually. Extremely patient, able to explain functions clearly, and present effective solutions. Highly detail-oriented and proactive in managing the work assigned to you. Impeccable attention to grammar and visual presentation. Quick to learn new systems and functionalities. Able to meet deadlines, manage tasks, and deliverables consistently. Passionate about processes, methods, and continuous improvement. A kind, genuine, and collaborative team player who thrives in group settings and enjoys contributing to a productive, goal-oriented team. This is not a cushy role-you must be online, available, and actively working during scheduled hours to support clients and the team. Responsibilities: Be the primary point of contact for the Machinio System Existing Client Support initiative for dedicated accounts. Manage the support inbox and phone line for dedicated accounts, ensuring timely and professional responses. Handle technical inquiries, troubleshoot, and escalate complex issues when necessary. Conduct periodic check-ins to assess client satisfaction, encourage product usage, and address concerns proactively. Deliver phone and video explanations, lead occasional training sessions, and create learning materials to support clients. Follow up on late payments, while learning and applying effective client retention strategies. Assist clients with updates, issues, and questions related to their Machinio System-powered website designs. Gather client feedback and testimonials to support marketing and product improvement efforts. Participate in weekly collaboration sessions with the Team Lead to brainstorm solutions. Work Life: Flexibility to work remote with a very engaged, cross-functional team, preferably from EST or CST time zones. Remote setup provided for all team members, along with modern work equipment. Casual, collaborative, fast-paced work environment and a fun team (we're cool). In-person team events and really fun in-person holiday parties! Compensation: Starting base compensation at 55,000/year, commensurate/to be discussed with experience. Opportunity to earn commissions on upsells, feature-based. Robust benefits package (PTO, medical insurance, dental insurance, vision insurance, flexible spending account, health savings account, life & disability Insurance, retirement benefits/401(k) and voluntary benefits). Our Interview Process: Step 1 - Phone Interview with the Senior Director of Operations, one of Machinio's execs, to get to know you! Step 2 - Google Meets video interview with the Team Lead to go into detail about the role and participate in an evaluation. Step 3 - Final interview. We are efficient decision-makers. Our interview process has a 2-week timeline and we do not waste time. We are not recruiters, we are real employees, with long tenures and institutional knowledge, and we work with and manage the job/team you are interviewing for. We take time to interview and build teams because our people are our most important resource.
    $35k-62k yearly est. Auto-Apply 1d ago
  • Client Success Specialist- Disbursements

    Dash Solutions 4.0company rating

    Birmingham, AL jobs

    Job Description Headquartered in Birmingham, AL, Dash Solutions is a fast-growing payments company that provides forward-thinking organizations with everything they need to make payments and rewards more meaningful to their business and the people they pay. Led by a team of payments industry experts, Dash Solutions has a proven track record of delivering innovative payment and engagement solutions. We are committed to excellence, innovation, and delivering exceptional value in this rapidly evolving market. At Dash, we're not just looking for employees; we're looking for team members who embody our core values and share our passion for revolutionizing the payments industry. Here's what we seek in every hire, regardless of the role: Cultural Fit: We thrive in a culture of respect, authenticity, and a relentless pursuit of improvement. We challenge the status quo and embrace change as an opportunity for growth. Mission-Focused: We're on a mission to transform the payments industry, and we expect all team members to share our commitment to this goal. We're looking for individuals who are driven by purpose and eager to make a meaningful impact. Industry Passion: The payments industry is dynamic and constantly evolving. We're looking for candidates who are not only passionate about this ever-changing landscape but also curious and eager to learn. We need leaders who will guide our company into a bright future, staying ahead of industry trends and driving innovation. Position Summary The Client Success Specialist serves as the principal liaison for operational communications with an assigned portfolio of clients, with a strong emphasis on Clinical Trials and Healthcare sectors. You will be responsible for managing day-to-day client relationships, addressing technical and operational issues, and ensuring seamless communication and support across various areas, including workflows, risk management, billing, and troubleshooting. In collaboration with the Client Success Manager, you will deliver a comprehensive and cohesive support model to drive client satisfaction and operational success. Key responsibilities: Operational Relationship Management Serve as the primary point of contact for operational matters, including but not limited to handling escalations, troubleshooting API integrations, training, and resolving any issues or friction points whether technical or procedural. Develop and maintain strong operational relationships, ensuring client needs are met with efficiency, speed and precision. Proactively manage client expectations and resolve issues ensuring high levels of client satisfaction and retention. Act as a trusted advisor for all operational needs, offering insights, recommendations, and strategic guidance to drive client success. Collaborate and occasionally present with the Client Success Manager during business reviews regarding client needs and improvement areas. Use data and feedback to identify trends, potential risks, and areas of opportunity within the client relationship. Inform clients about Dash's products and services with accuracy and understanding of the different applications that are used (CSA, portal, SFTP, etc.) is critical to reproduce any issue Driving Operational Success Develop and execute operational success plans to maximize the value clients derive from Dash's offerings. Analyze operational performance data, identify trends, and drive strategic improvements for both clients and internal teams. Hold internal teams accountable to timelines and deliverables outlined in operational plans. Drive continuous improvement of our onboarding practices by identifying opportunities for improvement through enhancements and operational efficiencies. Anticipate potential account risks and develop proactive mitigation strategies to minimize impact. Project and Issue Management Oversee client-related projects, aligning client goals with company objectives to ensure mutual success. Proactively manage client issues and ensure timely resolution by coordinating with cross-functional teams. Act as primary liaison between client and Engineering for any technical issue. Recreate, troubleshoot, and test issues in order to speed collaborative efforts and ensure quality. Engage in the Corrective Action process which includes investigative root cause and actionable improvements. Act as the first line of communication with the clients to ensure they are well informed and care in the event of an issue. Utilize Jira or another client servicing tool to track issues, monitor trends and measure resolution success. Process Improvement Identify and implement process enhancements to deliver best-in-class support to clients. Continuously evaluate workflows and client feedback to refine operational strategies and support processes. Work with other Client Success Specialists and Coordinators to collect cumulative client feedback and drive enhancements across the company. Desired Skills & Experience: Bachelor's Degree in Business, Project Management or similar fields required. Exceptional organizational skills, with the ability to manage multiple client needs and projects simultaneously. Curiosity to learn and apply that learning to help teach/train others. Proactive problem-solving skills and client-first attitude. Goal-oriented, organized team player. Proven ability to manage multiple projects at a time while paying strict attention to detail. Excellent verbal and written communications skills. Proficiency in Microsoft Office Suite of Products, including Outlook, Word, and Excel. Self-motivated and able to thrive in a results-driven environment. Position may, on occasion, require evening or weekend client support. Demonstrated growth mindset, embracing new ideas and approaches, and constantly seeking opportunities for personal and professional development Our Culture: At Dash Solutions, our culture fosters growth, innovation, and impact. We're a community of forward-thinkers where creative ideas are encouraged, and individuals are empowered to lead. In our high-growth environment, you'll have the autonomy to manage your domain, with the strong support of a team committed to Making Payments Mean More. Employees at Dash Solutions are united by our mission, aligned with our vision, and driven by the values that make us unique. Here, we believe that personal growth fuels company success, and we support each other every step of the way. Some Benefits to Working at Dash Solutions Include: Competitive salary and benefits package Flexible PTO policy Matching 401(k) plan Comprehensive medical, dental, vision, life, and disability coverage Transparent, supportive culture with a highly accessible executive team and regular company-wide updates Engaging corporate culture with events, perks, and team celebrations Our Core Values Solutions: We create innovative solutions that drive long-term value for our clients and shareholders. Passion: We are passionate about delivering for our clients every day. Authenticity: We lead and communicate authentically - with purpose, clarity, and candor. Respect: We row together with respect for everyone and enjoy the ride. Knowledge: We learn, we grow, we continuously evolve. Diversity & Inclusion at Dash Solutions: Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer. We believe in fostering a workplace that values diverse perspectives and backgrounds, and we are committed to a fair, inclusive recruitment process. Candidates from all backgrounds are encouraged to apply and help us shape the future of payments.
    $43k-79k yearly est. 22d ago
  • New Business Specialist, Arizona

    Draftkings 4.0company rating

    Remote

    At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a VIP New Business Specialist, you'll streamline and enhance our onboarding and acquisition of our high-value players. You'll be a part of a team that prospects and sources to build relationships and continuously engage your customers. On this team, you'll optimize our VIP engagement strategy and understand the true needs of our players to foster long-term loyalty. What you'll do as a VIP New Business Specialist Actively prospect, attract, and develop new VIP players in your region. Ideate, create, and execute regional DraftKings Player Acquisition events. Implement a localized go-to-market strategy and develop VIP acquisition events, promotions, and offers. Manage and monitor the implementation of the business plan to achieve planned revenue and profits. Contribute to net revenue, process, and compliance initiatives while executing against all VIP policies and guidelines including responsible gaming policies. Create a Player experience that will drive high levels of brand advocacy. What you'll bring Bachelor's degree in a related field and at least 3 years of Sales or Business Development experience with high-value accounts. Experience managing a book of high-value accounts with preferred pre-existing customer relationships. Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment. Willingness to travel and work nights and weekends. Must be able to obtain and maintain required State Gaming Licenses. This is a commission-based position. Total compensation details will be discussed during the interview process. #LI-AS1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 90,000.00 USD - 90,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $41k-65k yearly est. Auto-Apply 36d ago
  • Customer Technical Specialist

    Peraton 3.2company rating

    Specialist job at Peraton

    Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities. * The position requires on-site work at our Columbus, OH location. * Must be willing to Travel up to 25%. Day to Day Work Responsibilities: * Provide hands-on technical support for a wide range of IT and network systems including: * Cisco switches, fiber backbones, and network infrastructure * Desktops, laptops, tablets, printers, scanners, and peripherals * Communication equipment (VoIP phones, cell phones, VTC units) * Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks * Troubleshoot and resolve hardware, software, and network issues both remotely and in-person. * Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals. * Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications. * Log and manage updates through a ticketing system, maintaining accurate asset and configuration records. * Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current. * Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. * Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments. * Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies. * Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities. * Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment. #TSAImpact Qualifications Basic Qualifications: * Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience. * U.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance. * Experience with desk-side IT support. * Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) Preferred Qualifications: * Relevant DHS focused experience * A+ Certification * Network+ Certification * Cisco & Microsoft Certifications * Ability to install Cisco switches and complex fiber backbone interconnectivity. * Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. * Ability to communicate in a professional manner with senior executive government staff. Physical Requirements: * Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment. * Ability to lift 40-50 pounds when installing IT equipment. * Ability to push/pull carts to transport equipment. * Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches. * Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools. * Required to have close visual acuity to perform activities such as viewing a computer terminal. * Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
    $39k-62k yearly Auto-Apply 30d ago

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