Percepta jobs - 56 jobs

Customer Service Representative
Percepta 4.2
Percepta job in Melbourne, FL
US-FL-MelbourneDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Customer Relationship Center (CRC) Customer Service Representative is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources. During a Typical Day, You'll Promptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved. Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services. Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns. Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner. Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable. Master desktop applications, such as the client CRM, Intranet, Company Search engine, Warranty, and Policy Manuals, etc. Ensure that all customer contacts are properly documented in the client's CRM, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files. Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, and customer issues. Handle difficult customer issues and avoid escalation whenever possible, positively and professionally. Liaise with various CRC departments, i.e., Research, etc. Attend team meetings, pep sessions, focus groups, and training sessions as scheduled. Work on activities and/or projects as requested by the Team Leader. Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes. Relay customer service problems to the Team Leader when necessary. Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. Suggest marketing offers to customers during service calls. What You Bring to the Role A high school diploma or GED is required A minimum of one year of experience in customer service and/or sales is preferred Prior knowledge/experience in the automotive industry is a plus Strong written and oral communication skills with all levels of the organization Strong customer service, interpersonal, and relationship-building skills Strong multi-tasking skills Strong organizational, time management, planning, and problem-solving skills Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision The ability to demonstrate a high degree of professionalism Working knowledge of computers Experience with FMC360 or Customer Contact systems is an asset What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) Hours of Operation currently: 8:00 AM -11:00 PM Monday-Friday, Saturday 8:00 AM - 8:00 PM. An 8-hour shift would fall somewhere in between for a 40-hour workweek. A Bit More About Your Role You will also be responsible for learning and executing all applicable call handling processes per the approved processes. Additionally, you will be responsible for meeting expected customer service levels and supporting business performance goals of the CRC by providing a full range of customer service, answering regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email). Customer inquiries may include, but are not limited to, questions/concerns around the following: in-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquiries, owner account inquiries, and basic vehicle feature utilization inquiries and concerns. Where appropriate, you will assist in facilitating customer/dealer communication while advocating on the customer's and the company's behalf. You will continuously look for ways to add value to the customer experience and promote brand loyalty. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
$15 hourly 10d ago

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Customer Service Case Manager
Percepta 4.2
Percepta job in Melbourne, FL
US-FL-MelbourneDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly. In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource of all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers) Return all email and voice mail messages promptly, and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player - assist other team members when in need of support What You Bring to the Role High school diploma required; an associate's or bachelor's degree is preferred A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Starting pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
$18.3 hourly 10d ago
Account Executive, Sales - Merchant Services
First American Payments Systems 4.3
Remote job
WHO YOU ARE: Do you enjoy project planning? Do you thrive in building road maps to highlight key milestones? Does multi-tasking and organization excite you? Is it exhilarating to be thought of as the subject matter expert? Do you take pride in delivering a "white glove" customer experience? ABOUT US: Deluxe Merchant Services+ is an industry-leading complete payment processing company that that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow. Follow us on LinkedIn Job Description: Account Executive, Sales is responsible for driving new business by selling to government agencies through direct customer contact. The ideal candidate is a motivated and energetic sales professional who is confident in engaging with customers both in person and over the phone. In addition to managing their own sales pipeline, the Account Executive will serve as a resource for team members by providing guidance, solutions, and strategic recommendations. Job Functions Maintain active pipeline of agency leads to meet or exceed monthly and quarterly sales targets. Conduct product demonstrations and deliver compelling sales presentations. Develop and maintain strong relationships with clients and partners to ensure satisfaction and long-term relationships Generate proposals and responses to RFPs. Collaborate with internal teams (implementation, support, underwriting) to ensure smooth onboarding and service delivery. Maintain accurate records in CRM and provide regular sales activity reports to management Basic Qualifications: Education and Experience: Bachelor's Degree in Business Administration and 2 years, or HS/GED and 5 years Preferred Qualifications: 2 years' payment industry experience Must be 18 years of age or older Compensation The compensation range for this position is $90,000.00 - $120,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
$90k-120k yearly Auto-Apply 33d ago
Client Support Consultant-Senior FS
First American Payments Systems 4.3
Remote job
Owns support for all operational activities between Deluxe and clients determined by tiers of FI clients and solution (product or service) being supported. Coordinates overall change management activities with clients post-implementation manage issue resolution through levels of severity working with technical resources up to product management. Manages operational changes driven by client or Deluxe and procures necessary resources (labor and $$s) through required channels (business planning council, senior leaders, etc.) to adequately support change. Ensure formal project management approach/principles in place for larger scale and more complex changes. Owns issue management for dedicated clients and solution that is being supported which includes implementation of immediate corrective actions for the client and longer-term corrective actions to ensure root cause is eliminated permanently. Manages issues within a defined standard process. Example: level 1 - call center, level 2 - client support expert, level 3 - product management. Supports “pre-implementation” support activities directed by sales to ensure client support post-implementation is clearly understood and meets Deluxe sales and client expectations. Basic Qualifications: Education and Experience: Bachelors in Business Management and 3 years experience or HS/GED and 7 years experience. Knowledge of the changing landscape in the compliance and R&F space with FI. Knowledge of the marketing services space for FIs and strong data analytics and DMS capability understanding. Preferred Qualifications: Experience:Strong facilitation skills and ability to influence. Strong communication skills both written and verbal. Presentation skills. Additional Basic Qualifications: Must be 18 years of age or older Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
$98k-145k yearly est. Auto-Apply 5d ago
Treasury Consultant
First American Payments Systems 4.3
Remote job
Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists. Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. The Treasury Consultant will support revenue realization initiatives with assigned clients, coordinating efforts within the organization and the clients' Treasury Management organization. This role involves providing technical product expertise, driving co-selling of solutions, and ensuring proactive communication to identify issues, opportunities, and recommendations that lead to successful sales. Responsible for providing product demos, strategic pricing recommendations, and solution consulting, the role is a critical SME for the assigned bank resellers. Create and drive strategic solutioning for products, focusing on answering technical product questions, conducting product demos, and providing strategic pricing recommendations for clients Serve as a subject matter expert and technical sales resource for covered solutions within assigned re-seller partners Coach and advise reseller client on opportunities, becoming an integral part of the client sales team from the start Maintain close partnerships with the assigned treasury management organization, understanding and adapting to their methods and practices Provide ad-hoc support for answering technical product questions for prospects and RFP responses Basic Qualifications: Bachelor's degree in Business or related field 3 years' experience in Treasury Management OR HS/GED and 7 years' experience in Treasury Management Preferred Qualifications: Bachelor's degree in Business or related field 5 years' experience in Treasury Management Experience providing demos and pricing for standard Treasury Management offerings CTP Certification Additional Requirements: Travel 10% - 20% for both internal coordination and onsite client engagement work. Compensation The compensation range for this position is $95,000.00 - $105,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
$95k-105k yearly Auto-Apply 60d+ ago
Dealership Warranty Advocate
Percepta 4.2
Percepta job in Dearborn, MI or remote
US-MI-DearbornDescription Dealership Warranty Advocate At Percepta, we bring first-class service across each market we support. As a Dealership Warranty Advocate (100% Work from home), you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Dealership Warranty Advocate is responsible for investigating/resolving warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and timely manner. This role is responsible for communicating with client management, the Warranty Administration Team, Dealerships, and Regional Personnel via phone and written communication. The Dealership Warranty Advocate is also obligated for learning the full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals. During a Typical Day, You'll Investigate and resolve Dealerships' warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues. Document each contact in the appropriate system and create/maintain all contact communications. Utilize Automotive Warranty systems for claims review and processing. Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements. Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points. Provide feedback on improvement implementation plans to the client and Percepta management teams. Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels. Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives. Ensure adherence to the client's record retention policy. Work on activities and/or projects as requested by management. What You Bring to the Role High School diploma required; College Degree preferred 3-5 years of experience required in one of or a combination of the following areas: Dealership Warranty Administration (preferably at a major automotive Dealership), or Warranty-related or Recall-related work at an OEM, or Service Technician experience (preferably at a major automotive Dealership) What You Can Expect Health/Dental/Vision/Life Insurance Pay of $23 per hour Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
$23 hourly 5d ago
French Bilingual Digital Communication Specialist
Percepta 4.2
Percepta job in Melbourne, FL
Job DescriptionRequisition Title: French Bilingual Digital Communication Specialist (045U5) US-FL-MelbourneDescription French Bilingual Digital Communication Specialist At Percepta, we bring first-class service across each market we support. As a Digital Communication Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries. The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect. The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence. The Digital Communication Specialist is an innovative initial contact point for customers. The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time. The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy During a Typical Day, You'll Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software Utilize available resources to respond to customer inquiries Correspond with customers via mail, if working the Correspondence contact stream as needed. Outbound phone calls to customers and dealerships on occasion. Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids. Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives. · Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise. Is consistently courteous with all customers and keeps all customer commitments. · Remain knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information. · Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning. · Complete additional tasks / projects as needed. · Maintain professional working relationships. What You Bring to the Role High School Diploma required. Associates degree or 2 + years college coursework completed preferred. 1-2 years' customer service experience, preferably in a contact center operations environment. Must be fluent in French and English - written and verbal Must possess excellent decision making and problem-solving skills Ability to maneuver through various systems to provide the customer accurate information Displays professionalism and positive attitude to develop and nurture prospect relationships Ability to effectively communicate with customers, managers and co-workers Demonstrate self-motivation and results-orientation Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities Willingness to take on new assignments Reliability; follow a logical, analytical approach to business conversations and chat dialogue High level of trust and integrity Exercise good judgment Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision Ability to build strong professional relationships and adapt approach to different management styles Must be able to multi-task Knowledge of call center environment What You Can Expect · Starting hourly rate of $15.00/hr. + $2.00/hr. for French Bilingual Differential · Hours of Operation: Monday thru Friday: 8:00am to 11pm & Saturday: 8am - 8:00 pm EST · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
$15 hourly 18d ago
Vice President, Business Development
Computershare Inc. 4.5
North Palm Beach, FL job
In this position, you'll be based in the North Palm Beach FL, Frisco TX, Shelton CT or Wilmington DE office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential We have a unique opportunity for someone to contribute their talents and strengths as a Vice President, Business Development. Before we tell you more about the role, it's important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole. * Computershare is looking for a dynamic business development to create and drive our sales for the Legal segment within our Governance business line. The right individual will develop strategies for sales of our Entity Compliance solutions including defining our market planning and growth tactics. * We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team. So, now that you know this is a tremendous department in a company that truly supports their employees, I'm sure you'll want to find out more about the role and what you'll be involved in. A Role You Will Love As the Vice President Business Development, Law Firms you will be responsible for leading the Business Development efforts into many of the largest law firms in the United States. This individual will be responsible for selling all Computershare Governance Services including: Global Entity Managed Services, Registered Agent Services and Entity Management software. This individual will work closely with Executive Vice President and the Computershare marketing team to build a market strategy to identifying prospects, managing the sales process and win new business. What Will You Bring to The Role? * Bachelor's degree (B.A.) from a four-year college or university; or at least 6 years related experience and/or training; or equivalent combination of education and experience * 6+ years of experience as a top performer selling services to C-level executives * 3+ years of enterprise sales experience * Experience selling global entity management related services and solutions to the General Counsel and Corporate Secretaries of large Corporations * Exceptional interpersonal skills with the ability to establish and maintain effective working relationships with clients and colleagues * Unwavering commitment to personal performance, and a history of success exceeding annual sales quotas * Ability to navigate large complex organizations * Excellent written and verbal communication skills across all buyer personas (individual contributor to C-level) * A logical and methodical sales process with a commitment to utilizing CRM and sales enablement tools * Intellectual curiosity: someone who strives to understand everything about the market and the needs of our customers in order to provide a comprehensive solution * It is expected that is position may include travel up to 20% of the time. This is subject to change Rewards designed for you Paid parental leave, flexible working and a caring and inclusive culture Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
$70k-115k yearly est. 28d ago
Billing Specialist
Computershare 4.5
Florida job
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex. We give you a world of potential Computershare's organization has a unique opportunity for someone to contribute their talents and strengths as a Billing Specialist. We provide registered agent services nationwide for our legal clients. We save time and reduce the workload of our clients by acting as a competent extension of their team. If you have a passion for delivering first-class service, and a desire to be part of a globally diverse organization, then you need look no further for your next opportunity! A role you will love We are a global business with an entrepreneurial spirit, and we are proud of that. What that comes with is a fast-paced environment and lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change at which we often work. As an expert in customer service with a focus on attention to detail and time management, this role holder will be the guiding hand as we deliver billing on behalf of our clients. Some of your key responsibilities will include: Post daily client payments, including checks, wires, and credit card transactions. Collaborate with internal teams to ensure accurate and timely billing of services. Generate invoices on a daily, weekly, monthly, or client-specific schedule. Monitor client accounts for non-payments, delays, and discrepancies. Follow up on delinquent accounts through calls and emails. Investigate and resolve disputed charges and chargeback claims. What will you bring to the role? As a Billing Specialist, you'll be a key contributor to our client service delivery, bringing precision, professionalism, and a customer-first mindset. Your ability to manage billing processes, resolve issues, and communicate effectively will directly impact our success and client satisfaction. Other key skills required for the role include: 1+ year of experience in Accounts Receivables and Collections, including invoicing and client relationship management. Strong attention to detail and evaluative judgment to resolve billing issues within established policies. Excellent verbal and written communication skills, with the ability to handle complex or sensitive client inquiries. Proven time management and organizational skills in a fast-paced environment. Intermediate proficiency in Excel and basic computer applications. High school diploma or equivalent required. Ability to work independently while collaborating effectively across teams. Fluency in English is required, it would be advantageous to have Spanish language skills too Rewards designed for you Paid parental leave, flexible working and a caring and inclusive culture. Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision. Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter. Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub. Compensation. The typical base pay range for this role is $38K - $62K USD.This base pay range is specific to these locations and may not be applicable to other locations: California. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.
$38k-62k yearly Auto-Apply 60d+ ago
Warranty Excellence Program Specialist
Percepta 4.2
Percepta job in Dearborn, MI or remote
US-MI-DearbornDescriptionWarranty Excellence Program Specialist (Remote) What You'll Be Doing The Warranty Excellence Program Specialist partners with Dealer Advocacy and Technology Managers to enhance dealer understanding, simplify processes, and coordinate the Warranty Excellence Program and related awards. This role serves as the subject matter expert (SME) for the Warranty Dealer Dashboard, working independently while collaborating directly with clients to ensure operational objectives are met. During a Typical Day, You'll Develop and maintain enhanced understanding of the Warranty Dealer Dashboard and Dealer Assessment Score (DAS) Serve as SME for: The Warranty Dealer Dashboard The Warranty Excellence Program Interface with internal technical teams (e.g., Qlik, GCQIS) Develop, produce, and host virtual dealer meetings to improve program understanding, including live Q&A sessions Investigate and resolve select program concerns via email, virtual meetings, and phone Support internal teams in understanding the Warranty Dealer Dashboard and Warranty Excellence Program Coordinate the Warranty Excellence Program, including: Program execution Continuous improvement and long-term growth initiatives Collaboration with internal teams to implement dealer rewards and outcomes Providing global program updates to other markets Coordinate, draft, and publish warranty-related dealer communications, including: Electronic dealer and field communications Monthly program performance reports Job aids Create and edit warranty-related PowerPoint presentations for both internal and external audiences Act as the liaison between program users and the IT team What You Bring to the RoleEducation Bachelor's degree or equivalent relevant work experience Experience 10+ years of experience with dealership service and warranty processes Skills Exceptional verbal communication skills with the ability to clearly explain complex processes with professionalism and patience Strong written communication skills with excellent attention to detail (grammar, spelling, formatting) Demonstrated knowledge of Automotive Service and Warranty Policies Ability to work independently while partnering effectively with clients and Ford team members Project management mindset with strong planning, execution, and results-driven focus Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint Minimal travel required (estimated twice per year) What You Can Expect Starting pay: $70,000 per year 100% Remote Work Schedule: Monday-Friday, 8:00 AM-5:00 PM (40hrs per week) Comprehensive benefits package, including: Health, Dental, Vision, and Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation, Sick Time, and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote
$70k yearly 9d ago
Inbound Sales Consultant
First American Payments Systems 4.3
Remote job
Takes inbound sales calls. Processes orders, answer questions and sells products/services. Identifies sales opportunities by learning about the customer's business and links customer needs to the products/services offered Identifies sales opportunities by learning about the customer's business and links customer needs to the products/services offered Asks for sales while consistently utilizing a prescribed sales approach to resolve customer stated and unstated needs. This includes customizing offers utilizing a benefit, application and testimonial approach to build and convey value in products and services while overcoming objections. Efficiently multi-tasks and navigates across multiple PC order systems while communicating with the customer. Utilizes established processes and tools to ensure timely communications and accuracy on all transactions. This includes pricing products, initiating proofs, releasing orders to manufacturing, and following through with the customer. Basic Qualifications: Education and Experience: Basic computer skills Preferred Qualifications: Education: HS/GED Experience: Call Center experience. Customer service experience. Critical Knowledge/Skills/Abilities Builds rapport with clients, team members and leadership Understands the client's needs and offers a solution by matching product features and benefits to their pain points. Takes a consultative approach and puts customer's needs first Is able to find leads and build a strong pipeline Takes accountability for their actions, progress and results Additional Basic Qualifications: Must be 18 years of age or older Compensation The compensation range for this position is $19.00 - $19.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
$19-19 hourly Auto-Apply 9d ago
CC&B Software Developer- Remote
Synergy Solutions 4.3
Remote or Philadelphia, PA job
Job Description We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.
$75k-94k yearly est. 30d ago
Director of ISV and ISO Partnerships - Merchant Services
First American Payments Systems 4.3
Remote job
WHO YOU ARE: Do you enjoy project planning? Do you thrive in building road maps to highlight key milestones? Does multi-tasking and organization excite you? Is it exhilarating to be thought of as the subject matter expert? Do you take pride in delivering a "white glove" customer experience? ABOUT US: Deluxe Merchant Services+ is an industry-leading complete payment processing company that that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We provide our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow. Follow us on LinkedIn This role leads the growth of our ISV and ISO partner ecosystem and owns revenue outcomes. You will build and execute the strategy for acquiring new software and referral partners while coaching a team of reps to consistently hit quota. You will understand how to sell payment integrations into software companies and how to recruit and activate ISO partners who drive fast merchant volume. You will run the full partnership lifecycle from outreach to contract to activation to revenue. You are accountable for pipeline creation, partner performance, forecasting accuracy, and deal execution. You will work cross functionally with product, legal, marketing, onboarding, and finance to move complex opportunities forward. This is a hands on leadership role. You will hire, train, manage, and jump into deals when needed to close revenue. Responsibilities • Lead and manage the ISV and ISO sales teams with clear expectations, coaching, and accountability for hitting revenue targets • Build and execute the go to market strategy for acquiring new ISV integrations and ISO referral partners • Drive predictable pipeline creation by building the outbound motion, defining the outreach strategy, and ensuring the team executes it through targeted prospecting, industry engagement, and partner development. • Own deal progression from first meeting through contract execution, serving as the point of coordination with product, legal, compliance, and onboarding • Implement a repeatable sales process for long cycle ISV integrations and fast cycle ISO recruitment • Maintain a tight operating rhythm including forecasting, pipeline reviews, activity standards, and performance management • Monitor competitor moves, market changes, and pricing trends to position Deluxe effectively in both software and ISO markets Basic Qualifications: Education and Experience: Bachelor's in related field and 5 years in a sales driven experience or HS/GED and 9 years. 3 years of management experience Background in payments processing, FinTech and/or SaaS High degree of strategic and analytical capability, including an ability to analyze new partnerships in financial terms Experience in all aspects of channel relationship management A deep understanding of the convergence of partnerships, technology and payments Experience working with Senior management to align strategies and solutions Proficient with all Microsoft Office Products Preferred Qualifications: Education and Experience: Bachelors and 5 years in a sales driven experience Experience selling to channel partners (ISO, ISV, Agent, or Referral Partnerships strongly desired) Excellent communication skills and experience preparing and delivering presentations to C-level executives and managing objections in real-time Excellent negotiation skills Proven track record of increasing revenue through partnership generation Ability to work under pressure in fast-paced environment Solution-oriented with the ability to think strategically and creatively in decision-making Strong attention to detail, and work ethic to exceed expectations and goals Coachable and able to take direction and feedback well, yet being forward-thinking to challenge the status quo Experience/Desire to contribute to the broader goals of the organization beyond your immediate job description ***This role can be remote based out of the following states: Delaware, Florida, Georgia, Indiana, Kentucky, Maryland, Nebraska, New Jersey, Pennsylvania, Texas, and Virginia. Additional Basic Qualifications: Must be 18 years of age or older Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
$105k-157k yearly est. Auto-Apply 6d ago
Automotive Claims Representative
Percepta 4.2
Percepta job in Melbourne, FL
US-FL-MelbourneDescription Automotive Claims Representative At Percepta, we bring first-class service across each market we support. As a Automotive Claims Representative in Melbourne Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing · Ability to analyze repair shop claim information to determine contract coverage · Ability to speak confidently about extended service business products and prior approval process · Ability to utilize web based technical service information to complete the claim adjudication process · Excellent negotiation skills and consultative approach Establish rapport and portray a knowledgeable and courteous impression to the caller Excellent interpersonal skills in a team environment Communicate and articulate in an effective manner both verbally and written Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) Flexibility and adaptability in a fast-paced environment Ability to exercise independent judgment and decision making Reasoning ability and logical thinking What You Bring to the Role · High School Diploma or equivalent · Minimum 2-3 year of customer service experience · Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred What You Can Expect · Hourly rate of 16.50 · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role · Receive inbound contacts (calls and web) from F/L dealerships, Competitive Make dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes · Through use of technology and scripts listens to the callers' requests, and provides appropriate levels of authorization in an efficient professional manner · Receive inbound calls from contract holders to verify contract coverage or review claim participation issues · Process prior approval request for repairs performed on company lease vehicles according to program guidelines · Verify cause of failure is covered under the service contract through the use of probing questions · Identify when a requested repair is covered under another warranty, service contract, improper previous repair or pre-existing condition · Ask probing questions to obtain all pertinent claim information · Utilize web based automotive technical information to very repair procedures, labor time allowances and part pricing is consistent with recommended repairs and contract coverage · Request additional information from the repair facility (digital photos, technical escalation or physical inspection) when automotive knowledge indicates the recommended repair may not be covered by the contract · Effectively negotiate part pricing and labor allowances when required · Communicate professional, grammatically correct verbal responses to customer concerns and inquiries · Properly log all customer contacts into appropriate contact system, to allow for an accurate historical view of a customer's contacts with the CRC · Identify and relay areas for improvement within the program and the CRC to the team leader · Escalate, as appropriate, identified customer inquiries and concerns · Meet or exceed all program specific performance metrics · Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer satisfaction and service level results · Support and sustain a positive work environment that fosters team performance through own work and behavior · Be receptive to performance feedback and work on improving own skills · Help identify and resolve conflicts with sensitivity and tact. · Work on activities and/or projects as requested by Team Leader/Management. About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
$23k-29k yearly est. 10d ago
TTEC to Percepta Openings
Percepta 4.2
Percepta job in Florida
At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision. The primary customer contact channels are phone, email, and chat. In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases. During a Typical Day, You'll Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns Follow up with the customer when needed, utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of processes and procedures Support and advocate for consumer sales and product inquiries Assist in the formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Perform additional duties as assigned What You Bring to the Role High school diploma (required); some college or vocational training preferred Strong problem-solving and troubleshooting experience Sales Experience (required) An automotive background is preferred Parts/Service Advisor experience is preferred Solid typing skills (30 WPM with 80%) and experience using CRM software Must be fluent in English (written and verbal) Exceptional communication skills Ability to document reference materials Strong computer and Internet skills Strong Customer Service skills Ability to navigate for customers who are having difficulty locating parts Ability to advise and educate customers in a way they can understand Possess patience when locating parts or catalog items for non-technical customers Ability to learn quickly and eagerness to learn new problem-solving techniques Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment Ability to work with minimum supervision, multi-task, problem-solve, and prioritize Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals Successful completion of our written skills assessment is required What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect - a team that is accountable, dependable, and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing, diverse, and community-minded organization that is all about having fun! Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite
$15 hourly Auto-Apply 37d ago
Aveva Solution Architect
Synergy Solutions 4.3
Remote or Los Angeles, CA job
Aveva Solution Architect / Hands-On Aveva Product Development Location: Remote (Pacific Time hours) Remote - possibly may include in office face to face meetings to be determined Are you passionate about Aveva technologies and eager to make a significant impact? Join us as a contract professional as the Aveva Architect / Hands-On Developer and play a key role in our transformative Aveva migration and upgrade projects. This is your chance to lead cutting-edge solutions, collaborate with a dynamic team, and drive innovation in a thriving environment. Why You'll Love This Role: Innovate and Lead: Design and architect Aveva solutions that align with business goals and industry best practices. Collaborate and Create: Work closely with cross-functional teams to deliver innovative and high-impact solutions. Grow and Inspire: Mentor junior team members and be a driving force in implementing and optimizing Aveva software. Key Responsibilities: Architect Solutions: Lead the design and implementation of Aveva solutions, ensuring they meet business objectives and follow industry best practices. Collaborate and Innovate: Partner with diverse teams to gather requirements, evaluate technical feasibility, and craft creative solutions. Configure and Optimize: Implement and configure Aveva software modules to achieve project goals, enhancing performance and usability. Mentor and Guide: Provide expert guidance to junior team members, helping them excel in Aveva projects. Stay Ahead: Keep up with emerging Aveva technologies and trends, identifying and leveraging opportunities for improvement. Be the Expert: Act as a subject matter expert, offering valuable insights and support to stakeholders. What We're Looking For: Education: Bachelor's degree in Computer Science, Engineering, or a related field. Experience: 5+ years of hands-on experience with Aveva solutions, including design, implementation, and customization. Technical Skills: Expertise in Aveva software configuration, integration, and performance optimization. Communication: Excellent communication and collaboration skills to engage effectively with stakeholders at all levels. Leadership: Proven ability to lead and mentor a technical team, fostering a culture of knowledge and excellence. Certification: Aveva software certifications are a plus. Availability: Must work Pacific Time hours and be open to occasional in-office visits as needed (details to be determined). Why Join Us? Make an Impact: Play a crucial role in transforming our Aveva systems and driving innovation. Collaborate with Experts: Work with a talented team dedicated to excellence and growth. Enjoy Flexibility: Work remotely while staying connected and collaborative across Pacific Time zones. Ready to drive innovation and lead Aveva projects? Apply now and become a key player in our journey to excellence with Aveva technologies. Your expertise and passion are what we need to take our projects to the next level!
$122k-168k yearly est. 60d+ ago
Outbound Contact Specialist
Percepta 4.2
Percepta job in Melbourne, FL
US-FL-MelbourneDescription At Percepta, we bring first-class service across each market we support. As an Outbound Contact Specialist in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing In this role, an Outbound Contact Specialist will contact customers by making outbound calls. The Outbound Contact Specialist will follow initial scripts when first engaging with the customer to advise of some of the different programs, tools, and opportunities offered by the brand. The Outbound Contact Specialist will address a range of questions by carefully listening to the customer and leveraging skills learned during training combined with knowledge base tools to ensure the customer's questions are handled appropriately. Excellent customer service skills and solid problem-solving abilities are essential for success in this role. Customer interaction will be accomplished through a combination of outbound phone, email, and SMS messaging. The Outbound Contact Specialists are responsible for meeting expected customer service and client objectives. During a Typical Day, You'll Provide exceptional customer experience with a focus on building a relationship of trust and enthusiasm when making initial contact with the customer during the outreach. Provide information about the tools and programs that are available to the customer and assist customers with the utilization of those tools and programs offered. Act as a resource for product knowledge and service support Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner Exhibit strong follow-up and organizational skills, in both verbal and written communication Responsible for handling customers' questions/concerns by answering customers' questions or transferring them to the appropriate team to handle customers' concerns When necessary, route the customer to the appropriate department for assistance to resolve customer issues or concerns they may have with their vehicle. Ability to reach specified production and performance expectations Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player - assist other team members when in need of support Take part in training and other learning opportunities to expand knowledge of the company and position Adhere to all company policies and procedures Other duties as assigned What You Bring to the Role · High School Diploma required; associate or bachelor's degree preferred · Customer Relations Contact Center, Outbound Sales, and hospitality industry a plus · Knowledge of the automotive industry a plus · Strong verbal and written communication skills · Goal oriented · Detailed listening skills · Strong customer service, interpersonal and relationship-building skills · Time management and ability to prioritize projects and customer needs · Portray a welcoming and hospitable demeanor through the use of professionalism in language · Conflict resolution skills - listen to the customer · Excellent English language, oral and written, with grammatical knowledge and etiquette. · Ability to sway the opinion of others through verbal and/or written correspondence · Ability to work calmly · Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation · Use of technology for product education · Ability to work through multiple computer screens · Typing Skills - ability to listen and capture information at the same time · Knowledgeable in MS Office, Email, Texting · Experience with Microsoft Dynamics (Customer Contact system) an asset Other · Must be able to interact with all internal and external departments and contacts · Must represent Percepta and our clients brand professionally with all customers and external organizations and contacts What You Can Expect · Pay rate of $15.00 per hour · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is hybrid remote after onsite training in Melbourne, Florida. Must reside in the Melbourne, Florida area. Hours of operation: Tuesday-Saturday: 9:00 am - 5:30 pm EST About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Hybrid
$15 hourly 19d ago
Sales Representative
Percepta 4.2
Percepta job in Melbourne, FL
US-FL-MelbourneDescription At Percepta, We bring first-class service across each market we support. As a Sales Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Sales Representative will recommend, quote and provide product knowledge for retail customers while identifying and handling sales opportunities. The Sales Representative will quickly provide answers, consulting on products or resolving issues for customers. Sales Representatives will reach out to existing customer base via phone and email and manage inbound inquiries. Each will be responsible for completing the sales process from end to end and carry a monthly sales target. During a Typical Day, You'll · Achieve assigned revenue quotas though high close rate and suggestive selling techniques · Provide prompt and professional customer service via telephone and email. · Maintain strong knowledge of products and brand. · Recommend, negotiate, quote and close sales. · Effectively handle calls from existing customers while identifying and handling all sales opportunities start to close. · Meet or exceed minimum daily dialing, sales, and call handling targets. What You Bring to the Role High school diploma or equivalent Minimum of 1 year of experience in sales Achieving targets and closing sales 6 months or more of Customer Service experience Technical Aptitude to include typing skills and ability to use Microsoft Office Able to manage client relationships Able to work in a team environment Excellent verbal and written communication Comfortable in digital and voice channels Passion and experience in negotiation to close a sale Ability to handle objections and rebuttals while quickly adjusting to customer concerns. Able to work with minimal supervision A little more about this role: Hours of operation are Monday - Friday: 11:30 am - 8:00 pm, and an 8-hour shift would fall somewhere in between On-site position Pay rate of $18.25 per hour+ uncapped bonuses Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs Employee Rewards Program About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
$18.3 hourly 10d ago
Commercial Solutions Specialist - Automotive Industry (Remote)
Percepta 4.2
Percepta job in Dearborn, MI or remote
At Percepta, we bring first-class service across each market we support. As Commercial Solutions Specialist in Dearborn, MI(Remote), you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Position will serve as the primary technical support fort all FPI services\: telematics, data services, fleet management, including multi-tier support and triage of customer issues associated with FPI software, hardware, and systems. Our approach is customer centric throughout the problem solving and customer support process. This role will demonstrate an innate ability to get to the root cause of the reported problems. The Position will be responsible for driving issues to resolution within SLA/issue management goals and communicate resolution efforts back to internal stakeholders, team members and the customer. During a Typical Day, You'll · Be first point of contact for technical support. · Provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. · Take ownership to resolve complex issues, working independently and cross functionally. · Escalate issues as necessary to Project Management, Customer Success Managers, Sales Team, and Support Engineering. · Capture customer support issue trends and report to management · As needed general troubleshooting, dispatch field technicians to customer sites for data services, telematics, or quality team support · Update Customer & Internal Knowledge base as necessary based on customer calls and trends. · Create, update, and maintain ownership of cases, upholding SLAs ranging from low to critical priority. · Provide updates, status, and completion information to management. · Handle incoming email, phone, and chat contacts as required by process and provide high level of customer satisfaction. · Look for opportunities to improve turnaround time to customers. · Identify trends and report out on business improvement opportunities. · Backup Account business owner when he/she is either out of the office or not available. · Support Ford business owner by working closely together on escalated cases. · Manage customer handling processes. · Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve issues and discuss program changes and enhancements. o Keep abreast of anticipated program launches and changes. · Work with Manager of NA Operations on monthly business reports as needed. · Thrives in a remote environment Interact with the Percepta and client team as required to drive operational excellence. · Adhere to and support all Percepta and Business Partner quality initiatives, systems, and policies. · Support all Percepta Call Center policies and procedures. · Attend and participate in team meetings. · Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance. · Complete training courses as directed by Operations and/or Training. · Complete additional tasks / projects as needed. What You Bring to the Role · High school diploma required. · Associate degree or college degree preferred. Experience · 3 years contact center experience required. · Previous experience working on a Percepta or Ford program advantageous. · Understanding of operations program handling processes preferred Skills · Problem solving skills. · Excellent written, verbal and listening skills. · Strong empathy along with an awareness of customer/user loyalty drivers · Ability to work well with all levels of the organization. · Excellent organizational, time management and strong problem-solving skills. · Logical thinker · Proven ability to work in a fast-paced environment. · Works well independently and in a team environment. · Ability to multi-task What You Can Expect · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote
$34k-53k yearly est. Auto-Apply 3d ago
Customer Service Case Manager
Percepta 4.2
Percepta job in Florida
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You'll Be Doing The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly. In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource of all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers) Return all email and voice mail messages promptly, and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player - assist other team members when in need of support What You Bring to the Role High school diploma required; an associate's or bachelor's degree is preferred A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Starting pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. Leave it better - We take ownership and leave every process, person, and place better than we found it. Win together - We succeed as one-celebrating, supporting, and showing up for each other. Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Onsite
$18.3 hourly Auto-Apply 8d ago

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Updated January 15, 2026

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Percepta may also be known as or be related to Percepta, Percepta LLC, Percepta ~ Creating Customer Loyalty For 15 Years! and Percepta, LLC.

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