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Become A Performance Consultant

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Working As A Performance Consultant

  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Analyzing Data or Information
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • $94,930

    Average Salary

What Does A Performance Consultant Do At Unitedhealth Group

* Provides care coordination/case management through physician practices for members to improve clinical quality and clinical documentation.
* No direct patient care.
* May conduct telephonic member needs assessments according to state and national guidelines, policies, procedures, and protocols May interact with patients via telephone; Schedule appointments, Follow up calls to assess understanding of services, answer questions and ascertain that additional procedures have been completed.
* Review member charts prior to a physician appointment and create alerts/triggers to highlight Star opportunities for the practice.
* Partner with the practice's administrative and clinical staff while managing patient appointments and data between visits

What Does A Performance Consultant Do At Henry Ford Health System

* Conducts review of organization and functional areas on a project basis; acts as project lead for individual or team projects
* Serves as facilitator of multi-disciplinary project teams; guides teams through complex process/function changes
* Provides consulting advice to management of revenue cycle, operations or clinical areas
* Documents current systems and operations
* Analyzes client systems, procedures, and operations and identifies opportunities for improvement
* Assists in the implementation of revised or new methods
* Prepares written and verbal presentations of findings, conclusions, and recommendations
* Guides Consultants, Senior Consultants and Analysts in performing operations analysis and decision support activities
* Identifies internal staff development needs and opportunities for improvement or enhancement of staff skills
* As project lead, has the following additional responsibilities:Developing and defining project scope and objectives,Developing and refining project work plan,Guiding day-to-day activities of the project team,Supplying periodic project updates to client and to revenue cycle leadership,Preparing project management reports, andCoordinating the written and verbal presentation of findings, conclusions, and recommendations

What Does A Performance Consultant Do At UPMC

* Act as a change agent to lead, facilitate, and manage change across the organization.
* Actively share knowledge with team members and employees across the organization.
* Analyze the impact of potential changes on existing processes and organizational structures.
* Anticipate project issues, assess alternatives, and take appropriate measures to resolve in a professional, tactful manner.
* Assign work to departmental and/or physician practice staff within the context of consulting engagements.
* Balance a shifting workload and effectively deal with ambiguous circumstances while ensuring the timely completion of work.
* Build follow-up mechanism/maintenance plan into project deliverables to ensure that changes to be implemented will be sustainable.
* Cooperate closely with business leaders and/or relevant experts in resolving issues.
* Define and develop overall consulting engagement objectives, scope and work plan and review and confirm with internal/external client.
* Delegate appropriate level of autonomy and decision, ensuring that project issues are promptly and effectively handled and quality of work is achieved.
* Demonstrate initiative and creative problem solving ability in the identification of potential solutions and alternatives; develop frameworks or innovations that enable problem resolution.
* Design and manage benchmarking efforts with respect to health insurance industry processes.
* Design, prepare, and lead/facilitate productive meetings with effective content presentations, facilitation tools, and discussion materials.
* Develop and utilize mechanisms to track best practices/ lessons learned in order to leverage into future business process improvement initiatives.
* Develop process analysis and measurement approach.
* Develop solutions to the problems posed by the effort, using approaches such as benchmarking, data analysis, organizational analysis, process mapping and redesign, requirements identification, and other tools and techniques.
* Ensure deliverables meet business objective, design specifications and quality standards.
* Ensure that the most appropriate and efficient tools and techniques are selected and applied in the context of performance planning and management.
* Establish deliverable structure and content outline.
* Evaluate the scope and complexity of business/clinical process improvement efforts.
* Help to mentor and develop staff.
* Lead teams with responsibility for designing and implementing business and clinical process improvement efforts.
* Lead the establishment of performance and process metrics, including baseline measures and targets as well as scorecards and dashboards.
* Maintain accountability for ongoing self development/ knowledge acquisition activities.
* Maintain and adhere to a professional development plan including appropriate certifications, etc.
* Manage a large number of responsibilities in the face of competing priorities.
* Meet with internal and external clients (executives, physician, and other leaders) to understand and assess business/clinical/operational needs as well as technical and other requirements; anticipate key business issues.
* Mentor and serve as a professional resource to engagement staff to aid them in their work.
* Monitor work progress and review key deliverables of engagement staff.
* Oversee the planning and work effort to gather, analyze, and interpret data and incorporate appropriately into work effort.
* Oversee the work effort of various professionals assigned to specific consulting engagements.
* Participate in and/or lead the internal evaluation of the engagements being managed by other professionals.
* Participate in the development of new tools and resources.
* Plan, organize and control multiple responsibilities and cross-functional resources and ensure that the most appropriate resources are assigned to specific project roles.
* Prioritize tasks based on relative importance and urgency and identify dependencies across projects.
* Provide industry knowledge to projects and overall work.
* Provide primary input to the evaluation process for departmental staff (the department director will administer performance reviews and personnel file maintenance).
* Provide thought leadership for new and emerging best practice models for performance planning and management; stay abreast and inform others of new and emerging topics/trends, best practices, technologies, and capabilities.
* Recognize and act decisively in urgent matters; make tough decision which may influence the direction of the project.
* Recognize and anticipate scope issues and communicate to internal client and team changes to the work plan.
* Recommend and implement new policies, procedures, and strategies to streamline workflow and ensure that each stakeholder entity is meeting stated objectives.
* Understand, analyze, and structure undefined, complex, and politically sensitive work.
* Work collaboratively with ISD departments and/or physician practices to enhance performance reporting.
* fMake formal presentations to various audiences

What Does A Performance Consultant Do At Black & Veatch

* Performs analytical, technical, and/or developmental tasks, such as:
* Assists in the overall development of Reliability Centered Maintenance (RCM) programs for client organizations.
* Assists in identification of non-destructive testing and condition monitoring activities (predictive maintenance – PdM) and analysis of subsequent results.
* Development of predictive and preventive maintenance plans for existing and future equipment.
* Development of tools and techniques for the identification of equipment trending towards failure.
* Development of methodologies to identify when a repair or replacement activity is most effective remediation technique.
* Development of programs for and assisting clients in conducting root cause failure analysis.
* Assessing tolerable levels of risk (e.g. development of risk prioritization methodology) to support RCM program development.
* Works with project team to prepare proposals, technical papers, presentations, reports and implementation plans; and to develop detailed project deliverables.
* Ensures compliance with project requirements of accuracy / specifications for scope of service and overall quality.
* Establishes and maintains required files to document data references, analytical methods, calculations and rationale used in reaching conclusions.
* Performs additional tasks specific to an area of expertise or technology

What Does A Performance Consultant Do At Unitedhealth Group

* Functioning independently, travel across assigned territory to meet with providers to discuss Optum tools and programs focused on improving the quality of care for Medicare Advantage Members.
* Execute applicable provider incentive programs for health plan.
* Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs.
* Develop comprehensive, provider-specific plans to increase their HEDIS performance and improve their outcomes.
* Provide ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution.
* Act as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation.
* Training will include Stars measures (HEDIS/CAHPS/HOS/med adherence), and Optum program administration, use of plan tools, reports and systems.
* Coordinate and lead Stars-specific JOC meetings with provider groups with regular frequency to drive continual process improvement and achieve goals.
* Provide reporting to health plan leadership on progress of overall performance, gap closure, and use of virtual administrative resource.
* Facilitate/lead monthly or quarterly meetings, as required by plan leader, including report and material preparation.
* Provide suggestions and feedback to Optum and health plan.
* Work collaboratively with health plan market leads to make providers aware of Plan-sponsored initiatives designed to assist and empower members in closing gaps.
* Provides care coordination/case management through physician practices for members to improve clinical quality and clinical documentation.
* No direct patient care.
* May interact with patients via telephone; Schedule appointments, Follow up calls to assess understanding of services, answer questions and ascertain that additional procedures have been completed Review member charts prior to a physician appointment and create alerts/triggers to highlight Star opportunities for the practice

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How To Become A Performance Consultant

Most management analysts have at least a bachelor’s degree. The Certified Management Consultant (CMC) designation may improve job prospects.

Education

A bachelor’s degree is the typical entry-level requirement for management analysts. However, some employers prefer to hire candidates who have a master’s degree in business administration (MBA).

Few colleges and universities offer formal programs in management consulting. However, many fields of study provide a suitable education because of the range of areas that management analysts address. Common fields of study include business, management, economics, political science and government, accounting, finance, marketing, psychology, computer and information science, and English.

Analysts also routinely attend conferences to stay up to date on current developments in their field.

Licenses, Certifications, and Registrations

The Institute of Management Consultants USA (IMC USA) offers the Certified Management Consultant (CMC) designation to those who meet minimum levels of education and experience, submit client reviews, and pass an interview and exam covering the IMC USA’s code of ethics. Management consultants with a CMC designation must be recertified every 3 years. Management analysts are not required to get certification, but it may give jobseekers a competitive advantage.

Work Experience in a Related Occupation

Many analysts enter the occupation with several years of work experience. Organizations that specialize in certain fields typically try to hire candidates who have experience in those areas. Typical work backgrounds include experience in management, human resources, and information technology. 

Advancement

As consultants gain experience, they often take on more responsibility. At the senior level, consultants may supervise teams working on more complex projects and become more involved in seeking out new business. Those with exceptional skills may eventually become partners in their consulting organization and focus on attracting new clients and bringing in revenue. Senior consultants who leave their consulting company often move to senior management positions at nonconsulting organizations.

Important Qualities

Analytical skills. Management analysts must be able to interpret a wide range of information and use their findings to make proposals.

Communication skills. Management analysts must be able to communicate clearly and precisely in both writing and speaking. Successful analysts also need good listening skills to understand the organization’s problems and propose appropriate solutions.

Interpersonal skills. Management analysts must work with managers and other employees of the organizations where they provide consulting services. They should work as a team toward achieving the organization’s goals. 

Problem-solving skills. Management analysts must be able to think creatively to solve clients’ problems. Although some aspects of different clients’ problems may be similar, each situation is likely to present unique challenges for the analyst to solve.

Time-management skills. Management analysts often work under tight deadlines and must use their time efficiently to complete projects on time.

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Performance Consultant jobs

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Real Performance Consultant Salaries

Job Title Company Location Start Date Salary
Performance Improvement Consultant IV Lucile Packard Children's Hospital at Stanford Palo Alto, CA May 18, 2015 $240,000
Senior Performance Consultant The Angelina Group, LP Englewood, CO May 21, 2014 $175,000
Performance Consultant The Angelina Group, LP Englewood, CO May 21, 2011 $150,000
Talent and Organization Performance Consultant Accenture LLP San Francisco, CA Jul 26, 2011 $130,000
Talent and Organization Performance Consultant Accenture LLP San Francisco, CA May 05, 2011 $130,000
Talent and Organization Performance Consultant Accenture LLP Mountain View, CA Oct 27, 2011 $130,000
Performance Improvement Consulting Supervisor McGladrey LLP Chicago, IL Jan 13, 2014 $125,000
Franchise Performance Consultant Pizza Hut, Inc. Dallas, TX Aug 09, 2010 $123,000
Performance Consultant Hitachi Data Systems Corporation Santa Clara, CA Apr 01, 2011 $115,966 -
$150,000
Performance Consultant IBM India Private Limited Durham, NC Dec 17, 2014 $108,668
Senior Performance Consultant Riverbed Technology Sunnyvale, CA Oct 26, 2016 $106,766
Senior Performance Consultant Riverbed Technology, Inc. Bethesda, MD Jan 06, 2016 $105,917
Lead Performance Consultant Riverbed Technology, Inc. New York, NY Dec 09, 2016 $104,936
Performance Improvement Consultant Stanford Hospital & Clinics Menlo Park, CA Apr 13, 2015 $100,027 -
$165,193
Manager, Contract Performance Consultant, SR. Apria Healthcare LLC Lake Forest, CA Dec 31, 2016 $100,000
Lead Performance Consultant Riverbed Technology, Inc. Gaithersburg, MD Sep 15, 2016 $95,597 -
$106,191
Lead Performance Consultant Riverbed Technology Bethesda, MD Jul 26, 2016 $94,032
Performance Consultant IBM India Private Limited Durham, NC Oct 01, 2014 $89,390
Performance Improvement Consultant Carilion Medical Center Roanoke, VA Jun 24, 2016 $85,499
Performance Improvement Consultant II Rush University Medical Center Chicago, IL Jan 05, 2015 $85,000
Associate Manager, Performance Consulting Bristol-Myers Squibb Company Plainsboro, NJ Oct 01, 2010 $77,000
Banking Product Performance Consultant Citizens Financial Group, Inc. Cranston, RI Jun 22, 2015 $75,213 -
$109,300
Ambit Risk & Performance Consultant Sungard Ambit LLC Boston, MA Oct 01, 2011 $75,000
Banking Product Performance Consultant Citizens Financial Group, Inc. Smithfield, RI Oct 27, 2014 $74,700 -
$120,300
Banking Product Performance Consultant RBS Citizens Financial Group, Inc. Dedham, MA Oct 21, 2013 $74,700 -
$120,300
Client Performance Consultant KIVA Systems, Inc. North Reading, MA Jun 20, 2011 $72,000
Performance Consultant I Mid-Atlantic Permanente Medical Group, PC Rockville, MD Oct 01, 2010 $71,802
Oracle Performance Consultant Satnam Data Systems Inc. Somerset, NJ Aug 01, 2014 $70,000

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Top Skills for A Performance Consultant

PerformanceImprovementProjectsTrainingProgramsPerformanceImprovementProcessFinancialEnsureComplianceProjectManagementCustomerServiceLeadershipDevelopmentInstructionalDesignResourcePerformanceManagementHRDataAnalysisSubjectMatterExpertsNeedsAssessmentManagementSystemBusinessProcessOrganizationalDevelopmentWebSafety

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Top Performance Consultant Skills

  1. Performance Improvement Projects
  2. Training Programs
  3. Performance Improvement Process
You can check out examples of real life uses of top skills on resumes here:
  • Conducted performance improvement projects for international clients.
  • Monitored internal Training Programs to evaluate/determine effectiveness.
  • Consulted with various department managers to identify gaps and implement Human Performance Improvement processes creating productive teams.
  • Supported financial pages within the Distribution and Regulated Generation Financial report.
  • Performed call center operational reviews to ensure compliance with call center processes and procedures.

Top Performance Consultant Employers

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