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Performance consultant skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Brooke Buffington,

Michael Munger

Below we've compiled a list of the most critical performance consultant skills. We ranked the top skills for performance consultants based on the percentage of resumes they appeared on. For example, 9.1% of performance consultant resumes contained process improvement as a skill. Continue reading to find out what skills a performance consultant needs to be successful in the workplace.

15 performance consultant skills for your resume and career

1. Process Improvement

Here's how performance consultants use process improvement:

Consult to senior executives on transformation preparation, strategic prioritization, initiative planning, issue identification, and process improvement efforts.
Participated in Clinical Practice and Outcomes Committee Lead six sigma/lean process improvement teams Performed JCAHO audits and delivered improvement plans.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how performance consultants use customer service:

Provide high level assistance and training to front-line Customer Service Representatives to improve/enhance their referral /sales skills while increasing Customer Satisfaction.
Increased customer service performance by building relationships, creating and delivering training, assessing organizational needs and providing ongoing communication.

3. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how performance consultants use healthcare:

Collaborated closely with diverse teams and captured business requirements to translate them into useful data for a healthcare specific application.
Nationally-ranked healthcare system including 3 hospitals in Philadelphia and outpatient centers throughout the region.

4. Project Management

Here's how performance consultants use project management:

Lead the design, project management and implementation of continuing education projects/solutions that support skill development and performance system improvement.
Established and led cross-organizational FISC Project Management Steering Committee comprised of subject matter experts and stakeholders across Systems Company.

5. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how performance consultants use performance improvement:

Partnered across organizational levels, functional areas and departments to determine performance improvement processes, training needs and return on investment.
Facilitated and consulted with Air Force senior leaders through strategic planning, performance improvement, and Total Quality Management implementation initiatives.

6. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how performance consultants use professional development:

Coached sales departments on implementing professional development initiatives, which aided the sales team in maximizing revenue potential.
Partnered with professional development director to create yearlong education plan for successful implementation of shared governance structure.

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7. Performance Management

Here's how performance consultants use performance management:

Key areas include change management, talent management, succession planning, executive coaching, leadership development and performance management.
Collaborated in the development of performance measurement systems and comprehensive management reporting to support effective process and performance management.

8. Lean Six Sigma

Here's how performance consultants use lean six sigma:

Mentored Black Belts, Green Belts and instructed Lean Six Sigma Yellow Belt Classes.
Deployed company-wide Lean Six Sigma improvement program and integrated into QMS.

9. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how performance consultants use sigma:

Worked with a Six Sigma Black Belt /Equipment Engineer to cut manufacturing costs for a complex product line.
Identified 10% labor expense savings in 3 preventative maintenance costs utilizing Six Sigma and Operational Excellence.

10. Client Relationships

Here's how performance consultants use client relationships:

Developed client relationships and identified new business opportunities.
Advise and manage client relationships at various levels (Senior Executives, Officer/Director, Managers, and Associates).

11. Shared Services

Here's how performance consultants use shared services:

Advised clients on strategies for maximizing the benefits of outsourced and shared services delivery models.
Researched - Co-authored Shared Services Higher Education Best Practices White Paper.

12. Webinar

Here's how performance consultants use webinar:

Created and delivered virtual training programs to be delivered via webinar using WebEx technology.

13. Data Analysis

Here's how performance consultants use data analysis:

Work as a Relationship Manager to improve processes through data analysis, research and studies.
Expanded department knowledge by training fellow associates in querying methods and data analysis.

14. Prototyping

Here's how performance consultants use prototyping:

Prepared financial information consolidation report for prototyping design.

15. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how performance consultants use hr:

Consulted with senior leaders of a national, medical corporation to design an HR conference for over 500 employees.
Interacted with senior officers and HR representatives in each unit to provide ongoing results feedback and compliance statistics.

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What skills help Performance Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on performance consultant resumes?

Brooke Buffington

Senior Associate Director of Corporate and Employer Relations, Martha and Spencer Love School of Business, Elon University

Skills that standout are often position specific, but there are always skills that a wide-variety of employers seek. These skills align with the competencies developed by the National Association of Colleges and Employers (NACE), which include skills in critical thinking/problem solving, oral/written communication, teamwork/collaboration, digital technology, leadership, professionalism/work-ethic, career management, and global/intercultural fluency.

What soft skills should all performance consultants possess?

Michael Munger

Director of Undergraduate Studies, Director, PPE Program, Duke University

Working in groups. And that's hard to teach. The best teacher is experience. Often, students learn the most when their group fails or the other members don't pull their weight. The ability to work in unstructured environments and still achieve group success is a big part of many jobs. And Political Science teaches that.

What hard/technical skills are most important for performance consultants?

Michael Munger

Director of Undergraduate Studies, Director, PPE Program, Duke University

Political Science students should take at least one Computer Science class, be able to run a spreadsheet with skill, and be able to write crisp prose that gets to the point.

What performance consultant skills would you recommend for someone trying to advance their career?

Dr. Brian Simmons

Associate Provost, Columbia International University

I would not think so much in terms of "skills to enhance" but rather experiences that will add depth of insight and understanding. Candidates with a variety of practical experiences, coupled with rigorous academic training, are set apart from others.

What type of skills will young performance consultants need?

David Smith

Consultant, Coach and Speaker, David J. Smith Consulting

Of course, the need for tech-based skills will continue. But moreover, in the next couple of years, there will be increased demands for careers where personal and humanistic approaches are needed. These are wide-ranging: from home health aids to life coaches. For that reason, the ability to show empathy, apply good listening abilities, and understand and respond to a client's personal challenges will be critical. As society continues to diversify along ethnic, cultural, political, and economic lines, there will be an urgent need for professionals who can seek to connect with clients and help them build bridges, at times, with those who are different.

Do you want to know more?

List of performance consultant skills to add to your resume

The most important skills for a performance consultant resume and required skills for a performance consultant to have include:

Process Improvement
Customer Service
Healthcare
Project Management
Performance Improvement
Professional Development
Performance Management
Lean Six Sigma
Sigma
Client Relationships
Shared Services
Webinar
Data Analysis
Prototyping
HR

Subject Matter Experts
Hyperion
Management System
Business Strategy
Training Programs
Instructional Design
Value Stream
Organizational Development
SharePoint
Business Performance
Learning Solutions
Performance Gaps
Training Materials
ROI
Business Process

Business Objectives
Organizational Performance
Performance Analysis
Blended Learning
Needs Assessment
Performance Metrics
Performance Issues
Business Development
ELearning
Leadership Development
LMS
Pre Sales
Conflict Resolution
Training Sessions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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