What does a performance improvement coordinator do?
The duties of a performance improvement coordinator depend on one's line of work or industry of employment. In a healthcare setting, they are in charge of overseeing a hospital or clinic's operations, ensuring everything runs according to its goals and vision. Their responsibilities include coordinating with different departments to gather data, performing research and analysis to identify areas needing improvement, and developing solution plans and projects in problem areas. Furthermore, as a performance improvement coordinator, it is essential to lead the implementation of projects and programs, all while enforcing the company's policies and regulations.
Performance improvement coordinator responsibilities
Here are examples of responsibilities from real performance improvement coordinator resumes:
- Work with and manage staff of one in branch QA department.
- Manage and maintain all staff credentials and records require for JCAHO.
- Assist company with achieving ISO certification and maintaining certification.
- Coordinate quality improvement projects with individual physician practices and hospital institutions to help improve care to kidney patients.
- Experience in CMS measure data abstraction.
- Collect and analyze all QA reports.
- Work to assure programs meet the requirements set by JCAHO and CMS.
- Provide quality oversight to the EHR implementation team to ensure the EHR meet regulatory requirements.
- Collect and analyze service level data and summarize performance in quarterly reporting to government oversight agencies.
- Perform outreach by various modes of communication to Medicaid recipients encouraging these to seek preventative services.
- Capture, document and communicate mammography findings to patients resulting in early detection and treatment of breast cancer.
- Meet NCQA requirements and maintain accreditation by encouraging members to complete require services and provide educational information to streamline completion.
- Take ownership for full implementation of corporate programs and initiatives on merchandising, payroll management, productivity, and associate morale.
- Execute quarterly facilities inspections, mock drills and FDA RP audits to ensure compliance.
- Assist a team of four analysts with daily tasks associate to staying compliant with FDA.
Performance improvement coordinator skills and personality traits
We calculated that 14% of Performance Improvement Coordinators are proficient in Healthcare, Patients, and Performance Improvement. They’re also known for soft skills such as Analytical skills, Detail oriented, and Technical skills.
We break down the percentage of Performance Improvement Coordinators that have these skills listed on their resume here:
- Healthcare, 14%
Utilize New York Presbyterian Healthcare System COQPIT database for data analysis and creating reports relating to quality improvement and hospital reimbursement.
- Patients, 13%
Captured, documented and communicated mammography findings to patients resulting in early detection and treatment of breast cancer.
- Performance Improvement, 8%
Led and collaborated on performance improvement activities; facilitated root cause analysis teams and developed a database for tracking and trending.
- Home Health, 6%
Served as the lead contact for Joint Commission (home health and hospice) accreditation for initial and resurvey agencies.
- Quality Improvement, 5%
Provide process improvement consultation, facilitation, education and data support to clinical quality improvement teams/activities and non-clinical operational teams.
- Patient Safety, 5%
Facilitated multiple hospital wide initiatives to improve evidence based practice, patient safety, and disease specific certification requirements.
Common skills that a performance improvement coordinator uses to do their job include "healthcare," "patients," and "performance improvement." You can find details on the most important performance improvement coordinator responsibilities below.
Analytical skills. The most essential soft skill for a performance improvement coordinator to carry out their responsibilities is analytical skills. This skill is important for the role because "medical and health services managers review and evaluate healthcare metrics for ways to improve efficiency and meet goals." Additionally, a performance improvement coordinator resume shows how their duties depend on analytical skills: "joint commission documentation including initiation and evaluation of annual performance improvement indicators and failure mode analysis (fmeca) when applicable. "
Detail oriented. Another essential skill to perform performance improvement coordinator duties is detail oriented. Performance improvement coordinators responsibilities require that "medical and health services managers must pay attention to detail." Performance improvement coordinators also use detail oriented in their role according to a real resume snippet: "investigated adverse events and patient complaints through detailed chart review, staff interviews, and peer reviews. "
Technical skills. This is an important skill for performance improvement coordinators to perform their duties. For an example of how performance improvement coordinator responsibilities depend on this skill, consider that "medical and health services managers must stay up to date with advances in healthcare technology, such as the coding and electronic health record (ehr) systems their facility adopts." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a performance improvement coordinator: "provide quality improvement technical assistance to senior managers, physicians and the quality improvement teams. ".
Leadership skills. performance improvement coordinator responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "medical and health services managers hire, train, and direct staff." This resume example shows what performance improvement coordinators do with leadership skills on a typical day: "prepare, analyze, review, and disseminate quality outcome reports to cardiology performance improvement committee and leadership teams. "
Communication skills. Another crucial skill for a performance improvement coordinator to carry out their responsibilities is "communication skills." A big part of what performance improvement coordinators relies on this skill, since "medical and health services managers must convey information to their staff, other healthcare workers, and, sometimes, patients and insurance agents." How this skill relates to performance improvement coordinator duties can be seen in an example from a performance improvement coordinator resume snippet: "develop communication and corrective action plans for qa. "
The three companies that hire the most performance improvement coordinators are:
- CVS Health9 performance improvement coordinators jobs
- RWJBarnabas Health9 performance improvement coordinators jobs
- Queens Health Systems7 performance improvement coordinators jobs
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Compare different performance improvement coordinators
Performance improvement coordinator vs. Business developer
A business developer specializes in conducting in-depth business analysis and crafting various strategies that would not just help a business grow, but also strengthen client base and brand awareness. One of their primary responsibilities revolves around identifying areas in need of improvement. They come up with new services that will boost customer satisfaction, examining the potential for revenue and figuring out new opportunities from trends or other pre-existing programs within the company. All of this is conducted according to the vision, mission, and policies of the organization.
While similarities exist, there are also some differences between performance improvement coordinators and business developer. For instance, performance improvement coordinator responsibilities require skills such as "patients," "performance improvement," "home health," and "quality improvement." Whereas a business developer is skilled in "crm," "customer service," "work ethic," and "excellent presentation." This is part of what separates the two careers.
Business developers earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $118,082. On the other hand, performance improvement coordinators are paid more in the utilities industry with an average salary of $101,906.The education levels that business developers earn slightly differ from performance improvement coordinators. In particular, business developers are 5.7% less likely to graduate with a Master's Degree than a performance improvement coordinator. Additionally, they're 0.8% less likely to earn a Doctoral Degree.Performance improvement coordinator vs. Business internship
In a business internship, the responsibilities will vary by the directives given by the supervising staff. However, one of the primary duties as an intern is to perform support-related tasks for the department or office where they are assigned. An intern may participate in marketing research and analysis, devising sales strategies, producing progress reports and presentations, and even handling social media accounts for public relations, all while under the supervision of a more experienced colleague.
Each career also uses different skills, according to real performance improvement coordinator resumes. While performance improvement coordinator responsibilities can utilize skills like "healthcare," "patients," "performance improvement," and "home health," business interns use skills like "customer service," "power bi," "visualization," and "project management."
On average, business interns earn a lower salary than performance improvement coordinators. Some industries support higher salaries in each profession. Interestingly enough, business interns earn the most pay in the professional industry with an average salary of $38,332. Whereas performance improvement coordinators have higher pay in the utilities industry, with an average salary of $101,906.Average education levels between the two professions vary. Business interns tend to reach lower levels of education than performance improvement coordinators. In fact, they're 6.9% less likely to graduate with a Master's Degree and 0.8% less likely to earn a Doctoral Degree.Performance improvement coordinator vs. Operations specialist
An operations specialist is responsible for optimizing the business' daily operations, ensuring smooth process flow to provide the best services to clients. Operations specialists' duties include analyzing business procedures, identifying opportunities for business improvement, tracking the department's metrics and activities, providing assistance to colleagues, suggesting strategies for operations efficiency, and managing customer's inquiries and complaints. An operations specialist must be an excellent team player and detail-oriented, as well as proven time-management and decision-making skills to meet clients' needs and support the business' objectives.
The required skills of the two careers differ considerably. For example, performance improvement coordinators are more likely to have skills like "healthcare," "patients," "performance improvement," and "home health." But a operations specialist is more likely to have skills like "customer service," "logistics," "basic math," and "powerpoint."
Operations specialists make a very good living in the government industry with an average annual salary of $65,446. On the other hand, performance improvement coordinators are paid the highest salary in the utilities industry, with average annual pay of $101,906.When it comes to education, operations specialists tend to earn lower degree levels compared to performance improvement coordinators. In fact, they're 11.8% less likely to earn a Master's Degree, and 1.6% less likely to graduate with a Doctoral Degree.Performance improvement coordinator vs. Operations associate
An operations associate is responsible for performing administrative and clerical tasks to support the organization's daily operations. An operations associate must have excellent organizational skills to perform various duties for different business functions under the supervision of an operations manager. Operations associates respond to clients' inquiries and concerns, prepare meeting reports, schedule appointments, assisting on payroll release, update employees' information on the database, process contract agreements, and help the senior management to identify business opportunities that would generate revenues.
Types of performance improvement coordinator
Updated January 8, 2025
