Performance manager resume examples from 2025

Q: What are performance management skills?

Performance management skills are skills that a manager or supervisor uses to ensure that the work of those working under their supervision supports and furthers the goals and objectives of the organization.

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Updated March 26, 2025

6 min read

All resume examples

Performance manager resume

Vincent Perkins

(290) 555-5729 | vperkins@example.com

Chandler, AZ | 47873 N. Cedar Rd. - 23813

Work experience

2015 - Present
Performance Manager, Wells Fargo - Chandler, AZ
- Provided diligent oversight relative to maximizing our service levels for our external and internal customers.
- Identified operational efficiencies and develop action plans for management review, provided project management support to Investment Fund Accounting manager.
- Coach and develop non-exempt direct reports on quarterly goals and development plans.
- Created CES User manual for operational employees, detailing daily procedures, uses, definitions, processes, and trouble-shooting techniques.
- Analyze financial statements from prospective dealers in order to finance their product to individual customers through the Sales Finance Department.
2012 - 2015
Quality Manager, Boeing - Chandler, AZ
- Completed Boeing's Six Sigma Black Belt program, and became part of Boeing's Satellite Systems Six Sigma/Lean group.
- Coordinated third-party audits to review the health of divisional systems and processes as governed by ISO 9001:2008/AS9100C requirements across multiple sites.
- Increased first pass yields implementing SPC from 60% to 98% saving in excess of $220,000 a year.
- Developed and implemented supplier performance metrics.
2010 - 2012
Production Supervisor, Hyatt - Chandler, AZ
- Motivated others to complete daily tasks proficiently, safely, and with excellent quality.
- Identify and source low-cost, high quality vendor relationships that have significantly reduced inventory acquisition costs while maintaining product quality standards.
2009 - 2010
Management Trainee, Hyatt - Chandler, AZ
- Excelled in a fast paced management training program, gaining valuable management experience in each hotel department.
- Worked in various hotel departments to gain perspective in customer service and satisfaction
- Developed professional relationships with internal departments throughout the hotel *Received training of daily activities for each hotel department
- Major Functions: Management training program focusing on analytical and problem solving.

Skills

Sales Goals
Sigma
Product Knowledge
Quality Checks
Successful Business
Facility
Insurance Companies
Internet
Store Management
ISO

Education

Bachelor's Degree, Business (2006 - 2009)
American InterContinental University
Chandler,

Performance manager resume

Lauren Lawrence

(450) 555-7712 | llawrence@example.com

Newark, DE | 41263 N. Evergreen Rd. - 67798

Work experience

2017 - Present
Performance Manager, FedEx - Newark, DE
- Coordinated with managers and individual contributors; implemented lean operating procedures to exceed goals for process improvements and cost reductions.
- Managed $20M operating budget and over 300 direct and indirect reports.
- Applied Microsoft Office Excel, Word and Powerpoint applications as required.
- Received Area Safety Award for reduction in OSHA injuries in 2012.
- Manage administrative staff and functions including QA, trace, damage, and check out.
2015 - 2017
Manager Finance Planning And Analysis, Southern Company - Newark, DE
- Developed complex programs/models for data extraction utilizing databases for statistical and financial modeling.
- Provided financial support and detailed analysis for program managers in the mid-cabin design group as well as the Special Missions organization.
- Assisted with the development of the Corporate Policies and Procedures Manual.
2014 - 2015
Senior Finance Analyst, Bank of America - Newark, DE
- Assisted internal and external audits to ensure all compliance are met.
- Established corporate policy and procedures; consulted with senior management and business units for risk responsibility.
- Administer all financial management systems, evaluating and integrating new applications.
- Perform audits on sixty-three banking centers semi-annually to ensure they are adhering to company procedures and compliance regulations.
2008 - 2009
Finance Specialist (Part-Time), James Arthur G Cancer Hospital And Research Institute Foundation - Columbus, OH
- Communicate with external auditors concerning external financial statements and accounting issues ensuring auditor cooperation with the company s decisions.
- Provide superior customer service with a focus on interpersonal communication.
- Budget creation after thorough analysis of financial statements.
- Follow through the company policies and execute all systems' procedures to make sure the transaction handled efficiently.

Skills

Financial Statements
Financial Services
Performance Appraisals
Financial Needs
High Volume
Financial Goals
Performance Issues
Actual Results
Financial Records
Performance Reviews

Education

Bachelor's Degree, Finance (2006 - 2009)
Ohio State University
Columbus,

Performance manager resume

Larry Ramirez

(980) 555-7411 | lramirez@example.com

Boston, MA | 7967 N. Maple Ave. - 42331

Work experience

2019 - Present
Performance Manager, State Street - Boston, MA
- Conducted weekly calls with Field Management ensuring procedures and policies were adhered.
- Maintained department policies and procedures.
2017 - 2019
Supply Chain Manager, Raytheon - Boston, MA
- Placed purchase orders for electrical and electronic assemblies used on all engineering and research and development programs.
- Followed all opening and closing security procedures.
- Assist in the management of a multibillion dollar program - ensuring all company policies and procedures are followed.
- Mitigate transportation, logistics systems, imports, exports, and customer issues.
2015 - 2017
Senior Finance Analyst, Raytheon - Boston, MA
- Monitor all T&E claims processed for accuracy and compliance to corporate policies and procedures.
- Managed four regional budget analysts to ensure timely and accurate reporting and support for PL/MA leadership team.
- Inspired team to prepared and communicated key financial performance indicators and strategic analysis to both operations and manufacturing management.
- Directed the production of monthly financial presentations for executive management.
- Performed ad-hoc analysis projects for senior management on a daily basis.
2008 - 2010
Finance Specialist (Part-Time), State Street - Boston, MA
- Constructed financial statements for hedge fund and private equity fund managers based upon trial balances and other supporting accounting documents.
- Communicate with external auditors concerning external financial statements and accounting issues ensuring auditor cooperation with the company s decisions.
- Detect and report possible fraudulent activites to proper chanels in accordance with internal and federal policies and procedures.
- Leveraged business relations, including CPA referrals, to deliver high profile accounts generating six figure revenues.
- Open new accounts, checking, savings, cd's, safe box, Ira, etc.

Skills

Purchase Orders
EHS
Procedures
Business Performance
SCM
Infrastructure
Loss Prevention
QA
Customer Service
Project Management

Education

Bachelor's Degree, Management (2007 - 2010)
University of Massachusetts Boston
Boston,

Performance manager resume

Maria Snyder

(530) 555-4544 | msnyder@example.com

Atlanta, GA | 54493 S. Maple Rd. - 72729

Work experience

2017 - Present
Performance Manager, AT&T - Atlanta, GA
- Key involvement in performance management and training development.
- Managed a team of 15-18 direct reports responsible for supporting call center initiatives.
- Handled project management for cable maintenance transitions to onsite workforces, including verifying and tracking completion.
2016 - 2017
Team Manager, Bed Bath & Beyond - San Francisco, CA
- Trained new employees, familiarized team with all company protocols and procedures.
- Facilitated support to labor relations and emergency operations center.
- Served as a mentor which included, teaching visual standards, safety procedures, and expectation
- Managed up to 30 direct reports.
- Plan all transition , set planogram , keep the sales floor full and drive great customer service .
- Received the All Star Customer Service Award for leadership, dependability, and customer focus.
2008 - 2016
Customer Service Supervisor, Bed Bath & Beyond - San Francisco, CA
- Trained all new associates and bridal consultants on procedures and product knowledge classes throughout the store.
- Handled large amount of cash which included closing out registers, making daily drops into the safe.
- Report any safety concerns or repairs to the facility manager.
- Introduced POS communication binders, improving cashier procedural understanding and efficiency.
- Greet customers Handle money at the register Food Service and Beverage service Help customers understand the surrounding of the store
1998 - 2008
Credit Analyst, Wells Fargo - San Francisco, CA
- Calculate financial ratios set forth by the Loan Agreement to determine if the customer is in compliance.
- Train new analyst and bankers on credit analysis, credit process and policies.
- Examine and evaluate company policies and practices through monitoring activities to identify inconsistencies.

Skills

PMO
Individual Performance
Performance Improvement
Customer Payments
New Procedures
Payment History
Company Policies
Customer Service
Strategic Sourcing
LOD

Education

Bachelor's Degree, Business (1995 - 1998)
California State University - San Bernardino
San Bernardino,

Performance manager resume

Sean Wilson

(220) 555-4964 | swilson@example.com

Ridgefield, NJ | 99739 W. Main St. - 72608

Work experience

2020 - Present
Performance Manager, Verizon - Ridgefield, NJ
- Project management including identifying and documenting customer objectives and timelines.
- Reconciled and met government regulatory requirements for speed-of-answer and corporate overhead objectives while emphasizing quality customer service.
- Implemented SOP and QAT for 100 regional test vehicles to provide consistent performance data to the executive management.
- Value stream member for Verizon Lean Six Sigma initiatives related to call center process and procedures.
2018 - 2020
Quality Manager, Verizon - Ridgefield, NJ
- Provided leadership in determining root cause and developed control plans to prevent re-occurrence of non-conformance to the quality system.
- Developed test plans on all CQA systems utilizing systems analysis techniques and procedures.
- Supervised 4 direct report analysts.
2013 - 2018
Senior Engineer, IBM - New York, NY
- Acted as scrum master and release captain for the project.
- Field Replacement Unit (FRU) to detect and configure new hardware.
- Conducted numerous Code Reviews, QA Test-Plan Reviews, and was responsible for providing support for critical customer issues.
- Designed and implemented complex database to enable testing of new features and hardware.
- Performed dual processor architecture and trade-off studies, selected TI processor over Intel based on features, performance and software reused.
2007 - 2013
Network Administrator, CACI International - Washington, DC
- Led setup, configuration, and operations of telephone communications, satellite, telecommunications, and computer interface communications.
- Deployed and hardened Windows XP and Windows 7 operating systems through GPO and STIG(s).
- Served as network security engineer for the Diplomatic Telecommunication Special Program Office.
- Reviewed, managed and trained personnel on SAN Storage allocations after original resources where no longer available.

Skills

Troubleshoot
Network Security
Web Services
Project Management
GMP
Performance Management
Key Performance Indicators
Document Control System
Oversight
Routers

Education

Bachelor's Degree, Business (2004 - 2007)
Strayer University
Washington,

How to write a performance manager resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in performance manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These tips will help you demonstrate why you are the perfect fit for the performance manager position.

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List the right project manager skills

Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some performance manager interviews.

Here are example skills to include in your “Area of Expertise” on a performance manager resume:

Performance Management
Project Management
Customer Service
Process Improvement
Performance Improvement
Continuous Improvement
Business Development
SQL
Data Analysis
Performance Metrics

Sigma
KPIs
Sales Process
Lean Six Sigma
Data Collection
Digital Marketing
Customer Satisfaction
Performance Reviews
PMO
HR

Prototyping
Corrective Action
Shared Services
Strong Analytical
Medicare
Strategic Sourcing
Operational Performance
Sales Performance
Financial Analysis
Lifecycle Management

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the performance manager.

How to write performance manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great performance manager resumes:

Work history example #1

Supply Chain Manager

IBM

Developed Supply Chain Management (SCM) opportunities resulting in excess of $3 M USD incremental sales.
Developed and implemented SWG Strategic Metrics/KPIs reporting system.
Supported development Technologies technologies by cost reduction, process management logistics, scheduling and quality control of new materials.
Managed and prioritized order execution, inventory, and shipments based on customer specifications and parts availability using ERP/MRP applications.
Generated RFI/RFPs/RFQs in managing the bidding process and assisted the Sourcing buyers in analysing the same and benchmarking suppliers.

Work history example #2

Supply Chain Manager

Vertis

Developed scorecards to communicate actionable feedback to suppliers and generate periodic reports that track progress toward achieving goals.
Developed Green Belt Six Sigma procedure to manage overstock inventory reducing value of overstock inventory more than $1M dollars.
Integrated and developed new ERP (Enterprise Resource Planning) system for asset management.
Provided procurement and ERP implementation services for construction.
Developed, trained and directed a staff of eleven buyers in daily operations while ensuring an on time operation.

Work history example #3

Finance Specialist

FIRST INVESTORS CONSOL

Conducted annual meetings with clients along with regular communication regarding their financial portfolio
Ensured compliance with Financial Industry Regulatory Authority (FINRA), by proposing only suitable investment strategies.
Obtained FINRA Series 6 and Colorado Life Insurance licenses.
Acquired AZ Life Insurance and FINRA Series 6 License
Created quarterly and annual investment review presentation books on PowerPoint.

Work history example #4

Operation Supervisor

L Brands

IInstalled windows and doors for Sun Glass Company and did remodel.
Experienced in use of Visual Factory and Total Productive Maintenance (TPM).
Developed and motivated associates through a positive team building approach.
Developed new business offering, project manager for International Wind Energy Logistics Services.
Worked with USDA through HACCP programs to document and record production.Additional Background-Grandfather was row crop farmer and dad is a veterinarian.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from performance manager resumes:

Bachelor's Degree in business

American InterContinental University, Chandler, AZ

2006 - 2009

Bachelor's Degree in finance

Ohio State University, Columbus, OH

2006 - 2009

Highlight your performance manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your performance manager resume:

Six Sigma Green Belt
Project Management Professional (PMP)
Certified Manager Certification (CM)
Master Project Manager (MPM)

Performance manager resume FAQs

What are performance management skills?

Have more questions? See all answers to common executive management questions.

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Updated March 26, 2025

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