Top Performance Manager Skills

Below we've compiled a list of the most important skills for a Performance Manager. We ranked the top skills based on the percentage of Performance Manager resumes they appeared on. For example, 9.5% of Performance Manager resumes contained Customer Service as a skill. Let's find out what skills a Performance Manager actually needs in order to be successful in the workplace.

The six most common skills found on Performance Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Performance Manager jobs:
  • Sustained office operations and sales numbers without a storefront, culminating in retail facility earning a regional customer service recognition honor.
  • Ensured teams provided consistent customer service and procedural accuracy meeting or exceeding customer and company standards and expectations.
  • Perform Manager on Duty operations such as supervising and contributing with employees to achieve satisfactory customer service skills.
  • Utilize the telephone reporting system to monitor Maintenance Administrators/Customer Service Representatives schedule adherence and other work habits.
  • Monitor individual Maintenance Administrators/Customer Service Representatives attendance and reliability patterns and take corrective steps when indicated.
  • Manage and coordinate major installation and service projects in conjunction with Customer Service and Installation Managers.
  • Received recognition and awards for personal achievements in customer service and exceeded all previous sales records.
  • Re-engineered patient registration and central scheduling departments resulting in better customer service and improved accuracy.
  • Administer individual efficiency data and direct 15-18 Customer Service Representatives in Network Customer Service Center.
  • Plan established strategic and tactical objectives for measurably improving customer service and reducing overhead costs.
  • Motivated staff to all time productivity records and best customer service reviews in company history
  • Identify individual Customer Service Representatives developmental needs and take steps to address them.
  • Worked alongside clients to ensure seamless integration of technology solutions and customer service.
  • Manage team of inbound/outbound customer service associates to achieve optimal team performance.
  • Managed performance and procedures for customer service technicians and for installation crews.
  • Make recommendations to improve product performance and proficiency of Customer Service Engineers.
  • Track customer service performance by monitoring calls daily and administering reports.
  • Collaborate with customer service managers to address individual problems.
  • Developed satisfaction surveys to implement customer service improvements.
  • Monitored production performance and provide excellent customer service.

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2. Financial Statements

high Demand
Here's how Financial Statements is used in Performance Manager jobs:
  • Prepare monthly financial statements and performance commentary.
  • Prepared monthly financial statements for the Employee Benefits Fund, Safety & Risk Management Fund, and the 311 Call Center.
  • Created and maintained contract profitability reporting, analyze costs, ROI, and identified variances from pro forma financial statements.
  • Analyzed applicant's financial position including personal financial statements and tax returns, credit, and property evaluation to determine creditworthiness.
  • Budget analysis and presentation of financial statements to upper level management to improve process implementation and drive revenue and profit goals.
  • Computerized business to increase productivity, provide better access to customer records, and faster generation of financial statements and reports.

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3. Key Performance Indicators

high Demand
Here's how Key Performance Indicators is used in Performance Manager jobs:
  • Chartered with developing and institutionalizing metrics, industry-benchmark standards, and key performance indicators.
  • Utilized internal communications to highlight project goals and key performance indicators.
  • Managed Supplier Compliance & Evaluation against Key Performance Indicators ensuring measures for value and full delivery are in place.
  • Utilize KPI (Key Performance Indicators) data to monitor quality and patient safety processes and priorities improvements.
  • Created key performance indicators for Executive Dashboard, a component of Executive's bonus compensation.
  • Generated weekly and monthly metrics reports on key performance indicators for the staffing function.
  • Identify areas of improvement within the sales funnel using key performance indicators.
  • Created Marketing & Sales Department key performance indicators for Executive Dashboard.
  • Manage Key Performance Indicators (KPI)
  • Manage all data associated with employee training to develop key performance indicators incorporated into company Balanced Scorecard.
  • Delivered 2 Key Performance Indicators (KPIs) Dashboard projects using Hyperion and OBIEE totaling $4M in consulting fees.
  • Ensured market met key performance indicators (KPI) and developed courses of action to turn around underperforming areas.
  • Improved key performance indicators (KPIs) more than 20% over a 3-year period.
  • Created key performance indicators (KPIs) for the project knowledge management function.

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4. Process Improvement

high Demand
Here's how Process Improvement is used in Performance Manager jobs:
  • Identified and managed process improvement programs which upgraded productivity, product quality and facilitated better cost of poor quality metrics.
  • Collaborated in development and implementation of business process improvements with the primary objective of reducing cost and increasing efficiency.
  • Managed and developed organizational training, communications, and process improvement solutions for both internal and external HP customers.
  • Maintained and developed process improvements for database, created and implemented motivational activities to increase overall performance.
  • Established and built culture within teammates and team environment to promote productivity and process improvement behavior.
  • Performed research for departmental process improvements and assisted with developing marketing and advertising strategies.
  • Provided leadership to medical staff in determining opportunities for process improvement and initiatives.
  • Prepared documentation for process improvements for the different departments of the business.
  • Developed and applied process improvement strategies to provide a quality product.
  • Developed cost-benefit analysis related to process improvements and/or growth initiatives.
  • Coached employees in their professional career development and process improvements.
  • Initiated software development process improvement for NIH/CIT Division.
  • Spearheaded process improvements for Local Number Portability.
  • Represent performance by driving process improvement.
  • Process improvement and process documentation.
  • Led company-wide process improvement projects.
  • Evaluate vendor performance and process improvements to ensure quality standards and revenue targets are consistently achieved and are within SLA requirements.
  • Work as Process Improvement Manager helping stores understand a Lean system and how to apply it in their daily routines.
  • Participated in business process improvement teams which resulted in M&P changes related to the closed key process.
  • Support and drive corporate strategic initiatives, including restructuring, transformation, gross margins, and business process improvements.

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5. Performance Improvement

high Demand
Here's how Performance Improvement is used in Performance Manager jobs:
  • Facilitate, develop and provide in-service training for all departments as necessary to address performance improvement opportunities and risk reduction strategies.
  • Conducted full-scale operational reviews and worked with dealership management to identify opportunities for targeted performance improvement(s).
  • Assisted in designing forms and preparing charts, and other related material pertaining to performance improvement/patient safety activities.
  • Achieved KaiserPermanente.org system application performance improvement and SLA compliance targets reducing overall system response time by 60%.
  • Partnered and worked with small companies and mid-to-large scale international corporations on integrating effective performance improvement programs.
  • Developed an extensive Performance Improvement Program for specialists released from new-hire education to increase personal leaning curve.
  • Assisted the Performance Improvement Director in maintaining organization-wide Joint Commission, State, and Federal regulatory compliance.
  • Served as change agent for performance improvement initiatives and ensured impacted stakeholders were identified and considered.
  • Conduct on site unit assessments utilizing continuous improvement techniques to target process and performance improvement.
  • Developed business relationships; create sales with decision makers to recommend appropriate performance improvement solutions.
  • Supported senior management and staff with learning and organizational development / performance improvement initiatives.
  • Establish Performance Improvement tracking and development of action plans for identified opportunities for improvement.
  • Provided leadership regarding performance improvement procedures and processes organization wide and supervised four employees.
  • Facilitated performance improvement teams using six sigma methodologies and continuous quality improvement concept.
  • Led and facilitated patient safety initiatives in collaboration with Performance Improvement International consultant.
  • Developed and implemented talent management services focused on performance improvement and competency development.
  • Compiled, analyzed and interpreted performance improvement data and customer satisfaction survey results.
  • Planned, organized, directed and supervised the organization-wide performance improvement process.
  • Recruit, train and manage departmental staff in coordinating performance improvement initiatives.
  • Identified numerous plant performance improvement opportunities and provided analysis for management decision-making.

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6. Performance Management

high Demand
Here's how Performance Management is used in Performance Manager jobs:
  • Manage global communications, systems, process improvement and implementation of annual talent and performance management initiatives for over 4,500 employees.
  • Developed a core suite of integrated and streamlined Performance Management reports and processes based on corporate, fiduciary and compliance requirements.
  • Led the redesign and implementation of the interim performance management system including training facilitators to retrain the organization in Chile.
  • Led redesign of assessment systems and developed competency-based selection, behavioral coaching/feedback, and performance management tools and processes.
  • Maintained quality assurance program to support the Total Performance Management initiative and the consistent delivery of quality claims service.
  • Managed a staff of four continuous improvement professionals including goal setting, training & development and performance management.
  • Developed, implemented and managed performance management program including processes, training, communications and employee development.
  • Recognized county-wide for implementing the most detailed and successful performance management system in the County government.
  • Administered compensation, benefits and performance management systems as well as safety and recreation programs.
  • Worked closely with GE consultants to integrate Leadership System Performance Management into MetroHealth organizational culture.
  • Continued performance management/development through best practices, operational experience and analysis of business trend results.
  • Provide leadership in the design and delivery of performance management programs for corporate headquarters.
  • Enhanced performance management through development of Call Management, Service Delivery and Quality Assurance.
  • Identify areas of opportunity for improvement in performance management processes, procedures and policies.
  • Assumed oversight and management of ATM availability and performance management for all Markets.
  • Authored strategic performance management plan, including performance analysis and capacity planning.
  • Key involvement in performance management and training development.
  • Maintained performance management system measuring staff goals.
  • Provided overall leadership of performance management organizations.
  • Implemented robust citywide web-based performance management software.

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7. ISO

high Demand
Here's how ISO is used in Performance Manager jobs:
  • Restructured operational supervisor job expectations.
  • Created a behavior-based managerial effectiveness metric system around measuring and training for core leadership competencies in supervisors and managers.
  • Provide one-on-one assistance and ongoing training and development for Supervisors in developing and improving leadership and motivational skills.
  • Directed 12+ Supervisors to provide ultimate customer experience and to develop our Wellness Consultants.
  • Operate as a liaison between dealers/operators/dealerships/company management regarding operational, financial and inventory concerns.
  • Coordinated with supervisors and management to plan activities for higher productivity on production site.
  • Team includes manufacturing/warehousing operators and supervisors as well as QC technicians and mechanics.
  • Prepared data for presentation at Quarterly Performance Improvement Meetings.and Professional Advisory Board Meetings.
  • Interpreted and communicated work procedures to ensure unison with all warehouse workers.
  • Participated in Director's Performance Review Board and Performance Measures Advisory Committee.
  • Handled supervisor escalations as needed to provide a great customer experience.
  • Coached supervisors and agents to achieve optimal performance and recognize accomplishments.
  • Managed Call Center Supervisors responsible for twenty five call center representatives.
  • Received all incidents, accidents and medical emergencies from Supervisors.
  • Managed performance of 4 supervisors and 100 customer service representatives.
  • Participated in union/management interactions as employee relations liaison.
  • Assist Supervisors to reach departmental performance levels.
  • Develop and maintain relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy.
  • Manage all regulatory accreditation and compliance reviews by The Joint Commission, CMS, CAP, ISO, MIOSHA, etc.
  • Led advisory team with multiple managers and senior consultants to transform EY s global procurement processes at London HQ using ServiceNow.

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8. Project Management

high Demand
Here's how Project Management is used in Performance Manager jobs:
  • Applied Lean Six Sigma Black Belt and Human Performance Technology methodologies to manage department initiatives using Agile project management principles.
  • Prepare and brief operational status reports Conduct internal inspections, investigations Project management Operational Logistics Administrative operations
  • Specialized in field service performance, overseeing installation of equipment and Project Management.
  • Charged with implementing project management methodology to assess ongoing business readiness.
  • Assessed client program/project management capabilities for strategic transformation program.
  • Project management of performance initiatives within the center.
  • Project management over identified Global Wells Projects.
  • Developed North American Project Management Office.
  • Directed value added project management.
  • Increase usage and accuracy of EDI, improve shipping performance through project management and build supplier education for proactive compliance.
  • Improved operations by providing a basic project management structure and tools to ensure plant objectives are reached and exceeded.
  • Build strong teams with a solid understanding of project management, content knowledge, and effective client communications.
  • Utilized project management skills on cross functional initiatives, root cause trend analysis, and creative problem solving.
  • Served as Program Manager in Project Management Office (PMO) supporting key account projects.
  • Handled successfully the Post Sales Project Management for Top 5 Accounts at GE Grid IQ.
  • Engaged in project management as assigned by Area Managers and Directors.
  • Project management included AV and multimedia resources and budgets.
  • Lean Six Sigma Project Management TCP/IP principles
  • Highlighted Accomplishments Project management of several capital casino floor remodels.
  • Project management including identifying and documenting customer objectives and timelines.

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9. Sales Goals

high Demand
Here's how Sales Goals is used in Performance Manager jobs:
  • Managed Hot List at risk campaigns to improve performance and deliver and exceed sales goals consistently to grow the business.
  • Support and communicate sales goals, quality standards, processes, procedures, and policies.
  • Develop, monitor and circulate sales reports to ensure sales goals are met.
  • Analyzed performance metrics and volume trends to create sales goals and budgets.
  • Monitor sales staff to ensure sales goals are met.
  • Achieved sales goals within 3 months.

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10. Performance Reviews

high Demand
Here's how Performance Reviews is used in Performance Manager jobs:
  • Developed performance reviews for Leadership.
  • Authored appraisals or performance reviews.
  • Generated agent performance reviews annually.
  • Complete Individual Monthly Performance Reviews and weekly stats updates to keep consultants informed of performance standings to ensure they exceed expectations.
  • Provided input and direction regarding an associate's technical qualifications during the hiring process as well as performance reviews.
  • Performed weekly plant performance reviews with front line management to drive results and foster innovations in safety and efficiency.
  • Addressed employee development and conflict resolution issues, including performance reviews, goal alignment, and call monitoring.
  • Performed Performance reviews for all Sales Associates and Managers on a quarterly basis.
  • Performed Service Performance Reviews and Health Checks at dealerships.
  • Lead project to pilot Direct Buy purchasing program from Ultrasound factory Lead regular strategic performance reviews for performance towards service
  • Monitored supplier performance through annual performance reviews, developed supplier performance measurements and KPIs.

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11. HR

high Demand
Here's how HR is used in Performance Manager jobs:
  • Reduced uncertainty in field documentation control through simplifying systems, integrating API connections and automating update processes in disparate software systems.
  • Ensured training programs and development plans are being implemented throughout the field organization by monitoring training completion records and training activities.
  • Developed first company dashboard to show HR and Talent Management effectiveness and efficiency performance measures in supporting the company business plan.
  • Maintain high levels of customer satisfaction through communication, reporting, and achieving KPI standards while ensuring operational efficiency and profitability.
  • Maintained high customer satisfaction scores for all accounts through delivery metrics whereby adjusting process, procedures or resources for improvements.
  • Leverage KeyCorp's continuous improvement model through the use of performance analysis, productivity analysis, and quality assurance programs.
  • Engaged corporate functional leadership and developed project documentation to obtain funding authorization and endorsements to proceed through stage gates.
  • Facilitated stage gate reviews from initiation through disposition and provided reports to critical partners and management on outcomes.
  • Executed strategies and plans addressing market-level performance gaps addressed through learning and development solutions and root cause analysis.
  • Conducted multiple cultural, demographic, and trend forecasting analyses throughout company to improve employee productivity and engagement.
  • Analyzed business drivers and developed strategic goals and tactical plans to produce long-term value through process optimization.
  • Served as Sr. Business Analysis managing and driving customer satisfaction and marketing through directing gap analysis results.
  • Developed a diverse team capable of exceeding customer expectations and organizational objectives through supplier development and evaluation.
  • Evaluated and measured personnel development and monitored the efficiency and effectiveness of training programs through follow-up measures.
  • Designed and delivered individualized and group training seminars to increase sales productivity throughout the North East.
  • Share Customer SLA performance status and business situation within Customer Support Community through data dashboard.
  • Function as project manager for specialized process improvement projects (implemented throughout the organization).
  • Developed a pipeline of talent for supervisory or management roles through specialized readiness plans.
  • Identify opportunities to improve processes through integration of technologies throughout customer service operation.
  • Identify marketing initiatives through market research, develop targeting and segmentation plan.

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12. Corrective Action

high Demand
Here's how Corrective Action is used in Performance Manager jobs:
  • Interact with Business Unit Controllers and Accenture managers in identifying emerging problems and initiating appropriate corrective action.
  • Monitored instructor and operating personnel performance to execute development plans and corrective actions to improve efficiency.
  • Perform investigations involving employee or facility deficiencies and recommend corrective action based on investigation results.
  • Led corrective action, non-conformance, management assessment, and industry operating experience programs.
  • Prepare analyses/reports based on audit results, including recommendations for corrective action.
  • Interviewed Hired and terminated personnel utilizing corrective action and human resources.
  • Root cause analysis and corrective action provided to Operations Managers.
  • Monitored hospital compliance with The Joint Commission's national Safety Goals and made recommendations for corrective action, as appropriate.
  • Increased corrective action effectiveness reviews performed on root-cause investigations to 25% from less than 5% within 6 months.
  • Identify trends, conduct Root Cause analysis and implement corrective action mechanisms along with controls to improve performance.
  • Managed a quality system with zero corrective action in 15 facilities in 2010 and 2011.
  • Diagnose and analyze the frozen production plans shortfalls and take corrective actions if required.
  • Create, monitor and bring closure to corrective action plans to address identified deficiencies.
  • Oversee current employee attendance and performance; provide corrective action as needed.
  • Analyzed performance variances vs plan and took corrective action as necessary.
  • Facilitated the Management Review Committee and Corrective Action Review Boards.
  • Issued appropriate corrective action for performance and /or policy infractions.
  • Assign and evaluate Root Cause and Corrective Action and Preventive Action plans with suppliers.
  • Review healthcare data analytics reports from the CMO to evaluate performance; collaborate with the CMO for corrective action planning.
  • Initiated significant improvements in corrective action program, resulting in benchmarking requests from 10 CFR Part 50/Part 70 licensees.

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13. Sigma

high Demand
Here's how Sigma is used in Performance Manager jobs:
  • Owned the planning/managing and the execution of Lean Six Sigma initiatives and program/project activities including Charter and Business Case development documents.
  • Achieved 8% annual productivity improvements by implementing an extremely successful Six Sigma and Lean Manufacturing process from a zero baseline.
  • Executed complete turnaround plan, streamlined warehouse/distribution processes, integrated productivity and efficiency systems and methodologies including Six Sigma and 5S.
  • Fostered a continuous improvement culture throughout the organization by mentoring and assisting other Lean Six Sigma practitioners by sharing best practices.
  • Leveraged Six Sigma project methodology to define opportunities in the business, improve performance and institute continuous monitoring for control.
  • Instilled a culture of continuous improvement in every facet of the operation by incorporating lean manufacturing and six sigma principles.

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14. Action Plans

high Demand
Here's how Action Plans is used in Performance Manager jobs:
  • Identify areas of improvement and develop action plans to improve performance and customer interaction.
  • Manage vendor customer satisfaction survey program, including follow-up and remedial action plans.
  • Developed action plans to develop employees and increase revenue productivity.
  • Collaborate with operational directors in developing performance action plans.
  • Identified opportunities and developed action plans to improve metrics
  • Provide direct feedback to leadership team to improve performance by identifying specific skills gaps through use of well writing Action Plans.
  • Action plans put into place for firms who were non-compliant, meeting expectations, and or potential.
  • Create and implement individual and group action plans for agents needing additional training and development.
  • Created and executed Action Plans to ensure continual improvement for various initiatives and metrics.
  • Develop and implement action plans to improve and achieve results.
  • Coordinate action plans with leadership team, and Account Executives.
  • Attend customer calls to describe analysis and action plans.
  • Create individual development and action plans.
  • Prepared effective action plans and schedules Participated in marketing plan design and execution.
  • Identify outliers, those negatively impacting the business and work with Sales and Product to develop action plans.

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15. Management System

average Demand
Here's how Management System is used in Performance Manager jobs:
  • Managed the Network General Orientation process while simultaneously implementing the usage of a learning management system to manage employee training requirements/tracking.
  • Partnered with Deployment Leaders to develop, install and monitor a Business Process Management system, including measurement tracking and reporting.
  • Contributed to the development of clients internal Labor Management System by providing detailed performance feedback on quality and efficiency initiatives.
  • Developed and deployed company's first Learning Management System and online training applications.
  • Managed and implemented management system scorecard for MEM shops which included tracking capabilities.
  • Optimized Content Management System, including the server, development tools, processes, maintenance, and feature release cycles.
  • Implemented Learning Management System (LMS) to improve availability and consistency of training records and compliance.
  • Maintained daily analysis of Earned Value Management System for spares contracts in excess of $270M USD.
  • Provided leadership and support for initial development and deployment of the Standards Based Management System at BNL.
  • Coordinated in the design, implementation, training, and management of Midas+ Care Management system.
  • Joined as Administrator selected to streamline and validate data entered into Gasper ATM management system.
  • Retained four multi-million dollar clients by creating enterprise-level account management system.
  • Implemented and managed Resource Management system using Primavera's P3e.

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16. SLA

average Demand
Here's how SLA is used in Performance Manager jobs:
  • Monitored Service Delivery and Contract Compliance to ensure adherence to agreed upon SLA metrics that resulted in increased customer satisfaction.
  • Evaluated supplier's ability to meet MSA and SLA requirements, regulatory requirements, financial expectations and technology requirements.
  • Lead efforts and managed relationships with in-country representatives to implement translation processes for 14 foreign languages.
  • Reduced missed SLA penalties by utilizing account management system during client transition periods.
  • Reviewed legislation and policies to determine hospital compliance and financial impact.
  • Maintained knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements.
  • Managed a team of eight to ten Performance Analysts focused on validated and translating client accounting data to performance data.
  • Worked with appropriate Regional Operations Center (ROC) to ensure calls were dispatched and being handled per SLA.
  • Assisted Director of Operations and Planning: legislative reports, strategic plans, cross-agency priority goals briefing papers.
  • Slashed overhead costs by developing R scripts and SQL queries to streamline analyses previously done in Excel.
  • Managed SLA credit (bonus) for 5 successive quarters for the biggest account i.e.
  • Integrated all scanned file images and translating coding from firm to firm.
  • Ensured SLA's were achieved for the entire region and individual customers.
  • Coordinate pickup and delivery issues and track SLA
  • Translated this data into a narrative.
  • Translated English to Arabic-speaking patients.
  • Translated yearly targets into delivery goals and deliverables; oversaw training operations and total quality management.
  • Coordinated knowledge management efforts, specifically regarding effect of Dodd-Frank legislation and Basle Capital Reporting.
  • Provided coaching, motivation, and direction to ensure quality delivery and compliance against client SLAs.
  • Develop and execute marketing plan to promote performance in venues on Long Island and Westchester.

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17. KPI

average Demand
Here's how KPI is used in Performance Manager jobs:
  • Managed KPI's along with other contractual expectations of contact center vendors, driving both sales results and performance metrics.
  • Work with clients to prepare monthly budget reports; provide budget recommendations and pull together the KPI Monthly Report.
  • Directed, supported and supervised the sales training, KPI goals and development activities for multiple call center locations.
  • Aided in all aspects of a call center start-up including KPI development, goals, policies and reporting.
  • Established downstream corporate performance targets (KPI's), scorecards and action plan tracking systems.
  • Review key performing metrics (KPI) and create financial reports to measure monthly performance.
  • Analyzed KPI's on a business/individual level and report to business reviews and sales operations.
  • Coordinate KPI review meetings with all Dealership Management and their respective stake-holders weekly and monthly.
  • Developed Excel worksheet that was implemented in the Central Division to track KPI s.
  • Track post-street title performance and conduct analysis on key metrics (KPI).
  • Provide and review team-specific monthly KPI reports within assigned account(s).
  • Analyzed KPI's and key metrics to identify and rectify problem areas.
  • Designed, tested, and implemented Departmental KPI s from scratch.
  • Ensured suppliers were performing against KPI's and service measures.
  • Coached agents to KPI performance metrics.
  • Maintained an average 97% KPI.
  • Created and compiled key performance indicator (KPI) reporting analytical packages for the company's billing operations and sales groups.
  • Managed KPIs for Sales channel managers, monitored sales provisioning from E2E, and replaced local terminology with corporate definitions.
  • Analyze raw ticket and order data to manage against KPIs, identify systemic issues, and create initiatives for improvement.
  • Managed departmental resources, staffing plans, KPIs, strategic initiatives, and $1.2M departmental budget.

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18. Cost Savings

average Demand
Here's how Cost Savings is used in Performance Manager jobs:
  • Managed cross-functional teams which produced cost savings, increased security, streamlined services and tracked accountability.
  • Evaluated and implemented cost savings revisions that saved vehicle cost without impacting perceived performance.
  • Identify cost savings related to contractual SLA and procedural enhancements.
  • Implemented a SMART approach to combustion inspections improving cycle time by 15% and cost savings of 26% of budget.
  • Improved process and refined strategies to better utilize the underlying storage platform to match and sustain cost savings strategies and goals.
  • Managed installation allowances, overruns, parts inventory, revenue generation and expense maintenance for efficiency and cost savings.
  • Developed cruise dilution reporting model and suggested process changes to identify over $600 thousand in annual cost savings.
  • Directed Americas wide fringe benefit review, resulting in significant cost savings as well as program consolidation.
  • Established vendor supplier alliances, increasing opportunities for cost savings, innovation, and value.
  • Increased vendor's productivity resulting in a 20 percent cost savings for the company.
  • Instilled First Time Quality to the team to optimize cost savings for the company.
  • Increased usage 500%, and cost savings and revenue increases exceeded $1B.
  • Provide monthly cost savings reports for evaluation by senior staff and corporate hierarchy.
  • Balanced vendor performance across an eight state territory, while maximizing cost savings.
  • Interacted with local market leaders to quantify cost savings initiatives.
  • Traveled to Raytheon sites to complete operational assessments for collaboration of the cross business transition to identify cost savings.
  • Used a performance tracking system by quantifying labor cost savings opportunities and tracking per unit pricing as set by customer.

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19. Business Units

average Demand
Here's how Business Units is used in Performance Manager jobs:
  • Managed the property implementation of PeopleSoft Materials Management, Human Resources and Payroll systems for Caesars World business units.
  • Coordinated the process and criteria utilized to allocate corporate overhead to the different business units (corporate allocations).
  • Assist in preparation of developing oversees business units funding agreements, performance tracking and invoicing.
  • Communicate with Business Units to process adjusting entries, if necessary; and/or process journal entries to properly reflect liability balances.
  • Coordinated efforts in newly established role for all business units and reported on progress of projects to senior management.
  • Developed and initiated the Cost per Hire allocations to Business Units based on quarterly hiring activity.
  • Bridged business units between Sales, Finance, IT and linked them to BI.
  • Partnered with vice presidents of various business units to gain approval for proposed strategies.
  • Provided guidance and direction to Corporate Business Units in the development of annual budgets.

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20. Performance Reports

average Demand
Here's how Performance Reports is used in Performance Manager jobs:
  • Developed, analyzed performance reports and reported Rush Health provider compliance with quality improvement initiatives and clinical protocols.
  • Generated weekly performance reports and formulated corrective engineering solutions as deficiencies were identified.
  • Oversee creation and implementation of automated financial performance reports for Verizon management.
  • Ensured timely delivery of performance reports to respective groups with actionable recommendations.
  • Prepare financial authorization requests; generate financial performance reports.
  • Create weekly/monthly performance reports for customer.
  • Prepare and submit weekly and monthly service performance reports to customer and internal business teams.
  • Designed and prepared monthly performance reports for the Senior Management Team.
  • Prepared transit time & performance reports for upper management and customers.
  • Analyzed and created weekly campaign and product performance reports.
  • Update weekly performance reports and SMART goals.
  • Completed profit and loss performance reports.
  • Facilitate customer meetings, manage project deliverables and provide service performance reports.
  • Prepare, present and interpret standard quarterly, and ad-hoc performance reports, for senior management.

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21. Data Analysis

average Demand
Here's how Data Analysis is used in Performance Manager jobs:
  • Created methodologies and procedures for carrying out effectual data analysis.
  • Developed organizational change management strategies according to the data analysis.
  • Provided accurate and timely data analysis from all surveys.
  • Provide customized data analysis to department leaders.
  • Develop action plans to address areas for improvement identified through data analysis and communicate action plans to management, and suppliers.
  • Manage seamless relationships with GSX s courier vendors through daily data analysis, weekly meetings, and processing feedback.
  • Performed data analysis to support strategic decision making using the information collected by the CRM system.
  • Provided all Slot data analysis for the Slot Director and Executive team.
  • Complete data analysis on key financial impact areas for each payer.
  • Co-architected Western Wireless in-house data analysis and reporting tool that utilized Microsoft OLAP.

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22. CRM

average Demand
Here's how CRM is used in Performance Manager jobs:
  • Consolidated data sources and refined data collection processes by designing and developing an interim CRM system.
  • Provide all support functions (timekeeping system, payroll, relative reports) and document employee related transactions in CRM.
  • Subject matter expert on array of telephony systems and automotive CRM/Scheduling and DMS platforms with a focus on Fixed Operations.
  • Lead plant effort to implement Insight software to provide visibility to job cost, margins, educational and CRM.
  • Evaluate technology with a focus on phone system capabilities, current CRM and DMS settings, and room readiness.
  • Captured accurate and complete information in the Customer Relationship Management System (CRM).
  • Create job orders in CRM and assign every employee to a department.
  • Rolled out and managed a global CRM system using Microsoft CRM.
  • Collaborated with CRM team to translate business requirements into IT needs.
  • Manage all employee paperwork to and from TNB using CRM database.
  • Originated our first company CRM Policy.
  • Leveraged CRM to drive conversion.
  • Excel, Microsoft Office 2013, CRM Systems.
  • Owned Axys CRM software and directed a team of 10 internal consultants working in conjunction with developers, engineers and testers.
  • Experienced in setting up opt-in boxes in both Leadpages and Clickfunnels with email follow up series through email CRM.

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23. Osha

average Demand
Here's how Osha is used in Performance Manager jobs:
  • Provide a fully documented report on all safety incidents including OSHA required documentation.
  • Conducted OSHA Safety classes and performed visuals and certifications to train forklift drivers on all types of lifts.
  • Perform safety checks in accordance with OSHA standards and support client safety requirements.
  • Assured compliance with state, JCAHO and OSHA regulations.
  • Conducted all OSHA annual training for 2015 and 2016.
  • Managed the companys Occupational Safety and Health (OSH) program, ensuring compliance with OSHA, ASME and QS9001 requirements.

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24. SQL

average Demand
Here's how SQL is used in Performance Manager jobs:
  • Developed and scheduled packages in SQL Server to facilitate daily data processing and report on status.
  • Developed an in-depth web application to monitor data loads and SQL Server databases.
  • Created and modified Excel spreadsheets, and captured data with SQL.
  • Upgraded software to utilize Oracle 10g and SQL Server 2005.
  • Create and migrate Web Pages and Web Apps., Instructed, built and used Windows SQL Azure Cloud Sites.
  • Build the Private Cloud using Microsoft Server 2012 R2, SQL Server 2013.
  • Employed SQL, Access and RTP to replicate data.
  • Tuned transactions in ASP, PL/SQL and T-SQL.
  • Performed back-end testing, validated and extracted data for the appropriate enhancements and WITs using SQL Server 2008.

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25. Direct Reports

average Demand
Here's how Direct Reports is used in Performance Manager jobs:
  • Conducted monthly performance appraisals of direct reports.
  • Owned P&L, and directly managed 3 direct reports, 65 sales managers and 10 zone managers.
  • Led management staff, which included 4 direct and 24 indirect reports, and managed budget of $5.7M.
  • Managed 5 direct reports and 55 sales reps. National Field Finance Manager, Vending Division, 2001.
  • Lead and manage the multiple teams (direct and indirect reports) to analyze and improve processes.
  • Managed Training Department of 2 - 10 direct reports both exempt and nonexempt on all shifts.
  • Directed a management staff, which included 4 direct and 24 indirect reports.
  • Develop direct reports and enable a culture of intellectual hones and open communication.
  • Manage two direct reports, assisting with associate development and mentoring.
  • Managed 50 direct reports and 350 indirect reports.
  • Manage a total of 10 direct reports in a globally distributed team across 5 geos.

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26. Performance Issues

average Demand
Here's how Performance Issues is used in Performance Manager jobs:
  • Interfaced with executives and divisional management to implement the improvement initiatives and coach leaders on performance issues impacting their organization.
  • Utilized internal and external resources to research performance issues and conducted performance problem resolution through written and verbal communication.
  • Escalate and resolve product service and performance issues in collaboration with Customer Service and Technical Performance Managers.
  • Developed performance-monitoring practices that allowed for the identification and timely resolution of product performance issues.
  • Recommended solutions for performance issues for below expectation employees and supervisors.
  • Recommended solutions to customers to address network performance issues.
  • Worked through compatibility and performance issues.
  • Identified single points of failure, managed service process gaps, and contract performance issues that were responsible for service instability.
  • Worked on site with Customer, handling escalated field performance issues from Maine to Florida.
  • Provided support to branch network and internal teams to resolve ATM performance issues.
  • Champion cross-functional teams to resolve performance issues.
  • Submitted flight schedule files, balancing resource allocation and performance Reviewed potential performance issues in future flight schedules

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27. Performance Goals

average Demand
Here's how Performance Goals is used in Performance Manager jobs:
  • Developed, implemented and facilitated learning solutions to drive talent management and business performance goals.
  • Support operational management in driving resolution of issues to achieve performance goals.
  • Manage a team performing performance and load testing to ensure software products exceed the division's minimum performance goals.
  • Set clear performance expectations with team and communicate how performance goals are linked to company goals.
  • Track Agents sales and metrics to enhance performance goals, analyze trends to provide coaching.
  • Manage the 160+ person workforce to meet daily production requirements and performance goals.
  • Maintained 95% of overall performance goals and key indicators for entire tenure.
  • Achieved sales goals, A/R and performance goals every year of service.
  • Develop corrective action plans for suppliers not meeting performance goals.
  • Established performance goals for each store with in the district.
  • Exceeded cost and performance goals for each year.
  • Set performance goals and objectives accordingly.
  • Developed performance goals for programs.
  • Developed organizational learning and performance strategies to attain performance goals for SAP IMRs.
  • Ensured spend patterns were monitored to strategize supplier performance goals.

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28. Daily Operations

average Demand
Here's how Daily Operations is used in Performance Manager jobs:
  • Coordinate daily operations with Dock Supervisors.
  • Gathered requirements, planned task activities and oversaw daily operations of 13 resources to support field.
  • Provided status reports on staffing, outages, and ongoing impacts on daily operations.
  • Supervised all procedures and daily operations of the performance program.
  • Hired, trained and managed daily operations.
  • Top performer that has been consistent in daily operations management across several departments.

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29. Internet

average Demand
Here's how Internet is used in Performance Manager jobs:
  • Evaluate internet and print advertisement to ensure optimal performance of targeted lead programs.
  • Managed sales teams up to 15 agents, exceeding weekly and monthly sales goals within Clear Internet and Red Bundle.
  • Work from home managing our software on dealers websites, maintain relationships with general managers and internet sales managers.
  • Coordinate with Internet Operations to resolve issues and refine campaigns for better performance - performance optimization.
  • Gather, analyze and report ad performance results (print, internet, SEM, SEO, Website, etc.)
  • Designed and facilitated human resource-related training, management and leadership development modules delivered via internet/intranet (Wyndham International University E-Learning).
  • Led efforts to promote dealer enrollment in a proprietary online lead generation system (internet Leads).
  • Led a sales team charged with acquiring new energy customers for industry leading brands leveraging proprietary internet analytics & acquisition technology.

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30. Sales Agents

low Demand
Here's how Sales Agents is used in Performance Manager jobs:
  • Managed a team of 8 to 10 sales agents coaching them on salesmanship techniques to increase our performance as a team.
  • Managed a team of sales agents daily, including one on one goal settings, and team quota meetings.
  • Launched the DTV Global business which grew to more than 80 sales agents and over 12 managers.
  • Trained and coached the top 3 revenue producing sales agents within FTS accounts domestic and internationally.
  • Manage, develop, and maintain motivation for a team of 10-14 sales agents.
  • Oversee the training and development of sales agents including promotions and disciplinary measures.
  • Manage and develop current and new sales agents to achieve goals.
  • Trained and continually coached over 300 sales agents and operations managers.
  • Coached sales agents daily on call metrics and salesmanship tactics.
  • Mentored and coached new and struggling sales agents.
  • Manage and train team of 6-10 sales agents -Continuously drive sales and productivity metrics to ensure maximum business unit profitability.
  • Presented trainings on product knowledge, salesmanship and software systems to large groups of sales agents.

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31. Business Development

low Demand
Here's how Business Development is used in Performance Manager jobs:
  • Control project costs, identify business development opportunities, and mentor/manage performance of team members.
  • Developed dashboards and chose metrics to inform managers about the progress of business development activities
  • Fostered strong client relationships and supported account management teams in new business development.
  • Lead business development and proposals on strategic and global priority accounts.
  • Support start up rental operations in every aspect of business development.
  • Worked with administrative staff to develop business development plans.
  • Performed business development consulting services to multiple companies.
  • Worked with business development department on financial & administrative issues for proposals for USAID & World Bank.
  • Compiled data from various sources to assess the condition of business development activities.
  • Represented the Performance Excellence functional group at all business development project gates.
  • Manage the corporate business development process for all new proposals globally.
  • Generate appointments implementing the Abstrakt Sales Strategy Exceeds revenue and profit objectives through new business development and maintenance of existing accounts.

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32. ROI

low Demand
Here's how ROI is used in Performance Manager jobs:
  • Evaluate Residential Marketing campaign performance to ensure ROI is aligned with organizational objectives.
  • Research, analyze and put together advertising programs for new & existing advertisers to produce a positive ROI for the customer.
  • Track the performance of all initiatives to monitor and assess lead performance, sales conversion, and ultimately the ROI.
  • Top analyst and technical resource on the team for troubleshooting marketing programs to increase ROI for our clients.
  • Improved the company's supplier selection capabilities resulting in an ROI of over $1M per year.
  • Worked with C-level executives to run lead generation campaigns and maximize ROI.
  • Perform cost analysis and ROI for Central Fill and other equipment purchases.
  • Create and manage comprehensive advertising programs for high revenue clients Ensuring positive ROI to customers while remaining profitable for the company.

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33. Performance Data

low Demand
Here's how Performance Data is used in Performance Manager jobs:
  • Performed analysis and interpretation of complex performance data to provide an accurate assessment of network performance.
  • Updated customer network information to ensure performance data accuracy and to assist with network audits.
  • Analyzed performance data to guide recommendations to improve dealership operations and increase profit margins.
  • Utilize performance data to identify additional revenue growth opportunities.
  • Coordinate performance data requirements for medical staff re-credentialing.
  • Analyzed performance data and created Excel spreadsheets and graphs, and presented the results to the non-technical management and staff.
  • Analyze performance data and metrics, and interface with departmental functional areas and site management to address performance gaps.
  • Provided performance data, exhibits, verbiage, and disclosures for mutual fund annual reports.
  • Developed database to report ops/performance data to portfolio managers, sponsors, and sales teams.
  • Designed and developed software to track, calculate, and report employee performance data.
  • Hold full accountability for handling and reporting of confidential project cost and performance data for a multibillion-dollar project contracted to BP.
  • Maintain the internal investment performance database (clients and indices).

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34. Service Levels

low Demand
Here's how Service Levels is used in Performance Manager jobs:
  • Analyzed vendor performance to meet service levels and customer expectations.
  • Determine performance service levels that are maintainable and cost-justified.
  • Increase client/company revenues through driving %OCC, increasing sales conversion, and maintaining mandated service levels for multiple inbound markets.
  • Reported on service levels to supplier groups and worked with order management to ensure successful delivery of services.
  • Maintain knowledge of future demand for IT services and predicting the effects of demand on performance service levels.
  • Managed service levels and problem resolution for $60M annually in products and services for PNC Banks.
  • Ensured client staffing needs are met and service levels are exceeded.
  • Managed ATM service providers to meet service levels and contractual obligations.
  • Organized regular meetings with customers to improve service levels.
  • Maximize efficiencies of call flows and staffing levels across the various resources to achieve targeted service levels with in budgetary standards.
  • Maintain compliance with service levels, adherence, handle time, abandon rates and other key performance metrics.

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35. QA

low Demand
Here's how QA is used in Performance Manager jobs:
  • Participated in the successful development of seven patient centered medical homes and the successful pursuit of their Level III NCQA recognition.
  • Implemented SOP and QAT for 100 regional test vehicles to provide consistent performance data to the executive management.
  • Manage the QA process to ensure all forecasting and billing goals are met.
  • Lead team in identifying QAPI projects and oversight of adverse event management.
  • Revise SOP and perform biannual review per Manager and QA request.
  • Championed review of QA process, significantly improving work quality.
  • Provided education for service line about the QA process.
  • Led QA, Performance, and Monitoring teams.
  • Implemented development, QA, bug resolution processes, and integration test environment to ensure robustness and scalability prior to launch.
  • Acquired a new NCQA Data Use Agreement to allow expanded access to NCQA data for analytics and reporting.
  • Formed AIX specific QA team for Solaris based product that IBM purchased and folded into the Netcool portfolio.
  • Review and evaluate vendor proposals for procurements Function as CHIA Administrator of the NCQA Data use Agreement.

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36. Technical Support

low Demand
Here's how Technical Support is used in Performance Manager jobs:
  • Directed the resources for installations, emergency events and technical support to reduce equipment downtime and improve customer satisfaction.
  • Provided technical support to end-users and Service Engineers on ATM's (Financial Institutions) and retail products for various customers.
  • Provided post sale technical support 24x7 for a Fortune 50 retail enterprise.
  • Provide L2/L3 technical support to enterprise customers as requested.
  • Provided on-the-job training and technical support for beta sites.
  • Performed limited service and technical support when needed.
  • Provide technical support and engineering support for cement Essroc cement plants.
  • Serve as "Product Expert" resource for respective Technical Support team members.
  • March, 2015 - Citibank sold technical support division to HTx Services.

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37. Business Requirements

low Demand
Here's how Business Requirements is used in Performance Manager jobs:
  • Authored business requirements documents and managed third party web developer.
  • Analyze business requirements and created technical specifications.
  • Control Human Resources functions as they relate to the business requirements.
  • Reviewed business requirements from client and delivered latest available technology SAP solution in the market.
  • Developed business requirements for upgrading the FBAS billing system to accommodate systems enhancements as a result of Outbound Product team negotiations.
  • Interacted with department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model.

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38. Performance Measures

low Demand
Here's how Performance Measures is used in Performance Manager jobs:
  • Developed performance measures for 50 departments during budgeting process.
  • Developed performance measures and associated dashboards and scorecards.
  • Evaluated key performance measures and initiated cost control measures to increase margins and earnings.
  • Coordinated with Partner Agencies to provide quarterly updates to senior leadership for 17 Veterans Employment Initiative (VEI) Performance Measures.
  • Improved performance measures of gas plants by defining KPIs.

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39. Sales Process

low Demand
Here's how Sales Process is used in Performance Manager jobs:
  • Developed Standard Operating Procedures to minimize inventory loss and streamline sales processes.
  • Conducted integrity investigations to ensure sales process, design was executed.
  • Lead by example with performance on the phones and coach agents to replicate the sales process in order to acquire sales.
  • Analyze gaps within a banking center on the new sales process and create action plans to close gaps.
  • Developed and trained the national 5 Step Sales Process that increased sales 10% within 3 months.
  • Develop product, sales process and operational changes in support of new or existing sales programs.
  • Facilitated learning programs and sales processes within markets to increase team and associate readiness.
  • Instruct new sales agents how to effectively use the proper sales process.
  • Analyzed business metrics to find solutions in improving sales process.
  • Trained and coached team of 12 agents on Sales processes.
  • Facilitated and coached sellers on a new sales process.
  • Provided training for national accounts on technicalinformation and sales processes.

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40. Training Programs

low Demand
Here's how Training Programs is used in Performance Manager jobs:
  • Directed oversight of reporting, safety inspections, administered safety policies, and implemented safety-training programs for 200 employees.
  • Collaborated with sports medicine staff to modify training programs to accommodate athletes in rehabilitation.
  • Define, plan, and assign all tasks associated with the implementation of all client specific training programs.
  • Reviewed and evaluated the effectiveness of training programs to measure success of programs and training activities.
  • Developed and managed 65 hours of web-based training programs for up to 80 participants worldwide.
  • Created and developed the first Client (External) Training programs at IntelliServ.
  • Execute local sales training programs and keep updated on new training methods.
  • Developed and led numerous training programs for mid to large size audiences.
  • Designed and evaluated new and existing training programs based on needs assessment.
  • Developed and executed numerous training programs, (i.e.
  • Developed training programs for Performance Lab and interns to ensure Copy Exact method of quality accomplished in the lab.

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41. CMS

low Demand
Here's how CMS is used in Performance Manager jobs:
  • Educate providers regarding the CMS/Medicare Five Stars Methodology.
  • Review VCMS (supervision manager) data to monitor the length of time customers remain on hold (ATT/ACW/AUX).
  • Created the Field Assistance Visit Program to ensure compliance with CIA, ACHC, CMS and OSHA requirements.
  • Supervised the collection/analysis of Core Measure statistics, submission and attestation of data integrity for TJC and CMS.
  • Improved response and call handle times using CMS for data.

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42. Data Collection

low Demand
Here's how Data Collection is used in Performance Manager jobs:
  • Designed, coordinated and managed the performance of data collection and regulatory data entry.
  • Performed cost or financial data collection and reconciliation.
  • Analyze and revise current processes to improve data collection and management and ensure best practices.
  • Developed UNIX data collection script to import and evaluate network traffic statistics.
  • Managed the data collection and analysis of city departments' performance measures.
  • Maintain records of data collection and analysis.

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43. Level Agreements

low Demand
Here's how Level Agreements is used in Performance Manager jobs:
  • Create performance metrics for reporting and analysis of individual vendor performance and monitor their adherence to contractual Service Level Agreements.
  • Evaluate supplier reviews to forecast/define performance compared to goals and service level agreements.
  • Established and managed Service Level Agreements for the internal IBM Account allowing the Delivery Centers to provide improved customer information.
  • Developed and managed all Service Level Agreements (SLA) for both internal partners and external suppliers.
  • Enforced Service Level Agreements and Change Management resulting in process and service improvements to the business.
  • Lead in SLA (Service Level Agreements) term negotiations, solutions and revisions.
  • Manage staff of business analysts to oversee the performance of service level agreements.
  • Manage ATM vendors to contracted service level agreements to ensure best performance and availability of ATMs.

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44. Business Goals

low Demand
Here's how Business Goals is used in Performance Manager jobs:
  • Review all pricing exceptions to ensure they support the annual business goals, maintained market place coherency and were legal.
  • Identified: Revenue generation opportunities for products or services in support of business goals.
  • Set new and assessed personal/business goals with trainees and provided feedback weekly.
  • Measured the progression of sales performance by clarifying trends and delivering roadmaps to attain business goals.

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45. Medicare

low Demand
Here's how Medicare is used in Performance Manager jobs:
  • Manage performance and development of Medicare and Medicaid quality staff while ensuring adherence to operational policies and procedures.
  • Review for medical necessity for Medicare reimbursement and appropriateness of care.
  • Participated in Anthem QHIP and Medicare pay-for-performance incentive programs starting 2004.
  • Improved regulatory compliance Prepared agency for transition into Medicare Prospective Payment System Improved billing accuracy and compliance

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46. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Performance Manager jobs:
  • Provided coaching, training and performance documentation to ensure compliance to organizational goals and objectives.
  • Coordinated office operations and implement decisions to ensure compliance of company procedures and policies.
  • Monitor all company & client activities and ensure compliance with company & client procedures and policies.
  • Reviewed regional Continuity of Business (COB) plans to ensure compliance with corporate policies.
  • Provide leadership to all departments to ensure compliance with all standards.
  • Managed workforce to ensure compliance with all policies and procedures.
  • Prepared and scheduled evaluations for contingent labor: Counseled employees: Conducted internal audits to ensure compliance.
  • Manage companywide performance review systems and processes to ensure compliance.

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47. Operational Performance

low Demand
Here's how Operational Performance is used in Performance Manager jobs:
  • Communicated with internal workforce staff to improve overall strategic and operational performance and insight as it relates to annual reports validation.
  • Document and maintain operational policies, develop operational performance, quality metric standards, and reports, and communicate change recommendations.
  • Facilitated driving consistent operational performance and efficiency strategies across three Wholesale and Correspondent Regional Operations Centers (ROC).
  • Created, analyzed and distributed operational performance reporting and key performance indicators (KPI) to executive leadership.
  • Conducted operational performance oversight, achieving no significant findings during annual core and operational readiness review inspections.
  • Managed Project Management Department and Operational Performance Analytics Department.
  • Managed a $20+ million IT budget process and reported on all IS financial and operational performance.

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48. Revenue Growth

low Demand
Here's how Revenue Growth is used in Performance Manager jobs:
  • Work with Marketing to deliver effective promotions, revenue growth and cost optimization targets.
  • Delivered reports on market sizing, competitor analysis, and potential revenue growth.
  • Created product bundling options leading to revenue growth of over [ ] annually.
  • Devised and implemented short and long-term business generation strategies and organizational programs that consistently optimized store positioning and revenue growth.
  • Specialize in ground- level operational review and process implementation with a significant focus on revenue growth and financial discipline.
  • Led implementation of field technician sales programs that generated approximately 500 previously unrealized revenue growth opportunities per month.

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49. Company Policies

low Demand
Here's how Company Policies is used in Performance Manager jobs:
  • Ensured compliance with all Federal, State, Tribal regulations and company policies
  • Implement scrap disposals strategies for the operations/project as per company policies.
  • Assure operations are in compliance with company policies and government regulations.
  • Served as key driver in optimizing asset utilization, ensuring compliance with customer and company policies and governmental laws and regulations.
  • Participated and coordinated the implementation of company policies and developing long range goals and objectives in accordance with corporate objectives.
  • Created and implemented company policies and procedures, coordinated with leaders from other departments and interacted consistently with senior management.

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50. GM

low Demand
Here's how GM is used in Performance Manager jobs:
  • Implemented Six Sigma continuous improvement techniques to identify bottlenecks and opportunities for domestic baggage performance.
  • Build and implemented Lean Six Sigma problem solving capability under NCE Focused Improvement Pillar resulting in $3Mio in annual savings.
  • Managed employee call segmentation and skill based call routing, average handle time and off phone metrics for the local center.
  • Developed and delivered lean six sigma and quality improvement training to health commissioner's staff and to the six commissions.
  • Led implementation of FASTER - a continuous improvement methodology derived from Lean Six Sigma and TQM, custom to Countrywide.
  • Use Six Sigma methodology such as DMAIC for analysis of existing processes and DFSS for the creation of new processes.
  • Developed, managed and lead the agency's GMAP (Government Management, Accountability and Performance) initiative effort.
  • Provide leadership in the development and implementation of Six Sigma & 5S Lean production and manufacturing principles.
  • Implemented disciplinary actions for associates who fail to meet production goals, attendance requirements and GMP standards.
  • Support, train, & coach other associates in the tools and concepts of Lean Six Sigma.
  • Minimized labor costs by $200,000 and increased revenues by $1 million using Six Sigma Methodologies.
  • Used Six Sigma methodology to facilitate correction of product defects in the DMP alarm product.
  • Authored lean six sigma (LSS) project report submitted by WSDOT to the legislature.
  • Defined target customer segments with specific strategies to carry out a cohesive field marketing plan.
  • Total annual revenue generated for both GM and P&A exceeded $20 million.
  • Reviewed KPI's, supplier forecasts, suit filings, judgments and process defect rates.
  • Lead a 6Sigma team to develop long range forecast plans utilizing difficult Excel macro analysis.
  • Increased Lean Six Sigma certification rate 240% while reducing cycle time by 50%.
  • Provide a daily ops game plan to service manager, dealership GM, rental team.
  • Coach in seat project leads/managers with skills to successfully organize and deliver non-GMP projects.

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20 Most Common Skill for a Performance Manager

Customer Service13.2%
Financial Statements11.3%
Key Performance Indicators9.8%
Process Improvement8.3%
Performance Improvement8.3%
Performance Management7.2%
ISO6.4%
Project Management4.1%

Typical Skill-Sets Required For A Performance Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
9.5%
9.5%
2
2
Financial Statements
Financial Statements
8.1%
8.1%
3
3
Key Performance Indicators
Key Performance Indicators
7.1%
7.1%
4
4
Process Improvement
Process Improvement
6%
6%
5
5
Performance Improvement
Performance Improvement
6%
6%
6
6
Performance Management
Performance Management
5.2%
5.2%
7
7
ISO
ISO
4.6%
4.6%
8
8
Project Management
Project Management
3%
3%
9
9
Sales Goals
Sales Goals
2.8%
2.8%
10
10
Performance Reviews
Performance Reviews
2.6%
2.6%
11
11
HR
HR
2.4%
2.4%
12
12
Corrective Action
Corrective Action
2.2%
2.2%
13
13
Sigma
Sigma
2.1%
2.1%
14
14
Action Plans
Action Plans
2%
2%
15
15
Management System
Management System
1.8%
1.8%
16
16
SLA
SLA
1.6%
1.6%
17
17
KPI
KPI
1.4%
1.4%
18
18
Cost Savings
Cost Savings
1.4%
1.4%
19
19
Business Units
Business Units
1.3%
1.3%
20
20
Performance Reports
Performance Reports
1.3%
1.3%
21
21
Data Analysis
Data Analysis
1.2%
1.2%
22
22
CRM
CRM
1.2%
1.2%
23
23
Osha
Osha
1.2%
1.2%
24
24
SQL
SQL
1.2%
1.2%
25
25
Direct Reports
Direct Reports
1.1%
1.1%
26
26
Performance Issues
Performance Issues
1.1%
1.1%
27
27
Performance Goals
Performance Goals
1.1%
1.1%
28
28
Daily Operations
Daily Operations
1.1%
1.1%
29
29
Internet
Internet
1.1%
1.1%
30
30
Sales Agents
Sales Agents
1.1%
1.1%
31
31
Business Development
Business Development
1.1%
1.1%
32
32
ROI
ROI
1%
1%
33
33
Performance Data
Performance Data
1%
1%
34
34
Service Levels
Service Levels
1%
1%
35
35
QA
QA
0.9%
0.9%
36
36
Technical Support
Technical Support
0.9%
0.9%
37
37
Business Requirements
Business Requirements
0.9%
0.9%
38
38
Performance Measures
Performance Measures
0.9%
0.9%
39
39
Sales Process
Sales Process
0.8%
0.8%
40
40
Training Programs
Training Programs
0.8%
0.8%
41
41
CMS
CMS
0.8%
0.8%
42
42
Data Collection
Data Collection
0.8%
0.8%
43
43
Level Agreements
Level Agreements
0.8%
0.8%
44
44
Business Goals
Business Goals
0.8%
0.8%
45
45
Medicare
Medicare
0.7%
0.7%
46
46
Ensure Compliance
Ensure Compliance
0.7%
0.7%
47
47
Operational Performance
Operational Performance
0.7%
0.7%
48
48
Revenue Growth
Revenue Growth
0.7%
0.7%
49
49
Company Policies
Company Policies
0.7%
0.7%
50
50
GM
GM
0.7%
0.7%

60,279 Performance Manager Jobs

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