What does a performance manager do?
As the name entails, performance managers are responsible for maintaining and improving employee performance based on organizational objectives. Their job may vary depending on the industry they work in, but common duties include collecting and analyzing performance data, developing effective systems for information collection, and performing statistical performance analysis. Additional duties of a performance manager may include organizing and conducting training and development on best practices and resolving workplace barriers to performance.
Performance manager responsibilities
Here are examples of responsibilities from real performance manager resumes:
- Manage a staff of 40 FTE exempt and non-exempt employees.
- Manage the QA process to ensure all forecasting and billing goals are meet.
- Manage position management project which assign job codes and create hierarchy in HRIS.
- Manage in-house ShoreTel VLAN network and install and configure IP phones for new employees.
- Manage the assessment and subsequent modifications to the end-to-end PMO processes for maintenance projects.
- Initiate and manage the development of a randomize UVM environment for verification of this IP.
- Code SQL database queries for generation of management reports.
- Monitor supplier performance through annual performance reviews, develop supplier performance measurements and KPIs.
- Perform data element analysis to determine design approach on data elements for extracting and populating into object orient database management system.
- Monitor and track OEE on all machines.
- Support windows base call routing system - CosmoCall.
- Proceed to secure $50k seed funding & prototyping.
- Design and help implement the premium bay windows manual.
- Coordinate release for all OpEx content publish to WWOfferings to SLPMO and LCA.
- Develop class-training presentations, process model diagrams using Visio, and create job aides.
Performance manager skills and personality traits
We calculated that 9% of Performance Managers are proficient in Performance Management, Project Management, and Customer Service. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Performance Managers that have these skills listed on their resume here:
- Performance Management, 9%
Developed a core suite of integrated and streamlined Performance Management reports and processes based on corporate, fiduciary and compliance requirements.
- Project Management, 9%
Applied Lean Six Sigma Black Belt and Human Performance Technology methodologies to manage department initiatives using Agile project management principles.
- Customer Service, 8%
Sustained office operations and sales numbers without a storefront, culminating in retail facility earning a regional customer service recognition honor.
- Process Improvement, 6%
Identified and managed process improvement programs which upgraded productivity, product quality and facilitated better cost of poor quality metrics.
- Performance Improvement, 6%
Facilitate, develop and provide in-service training for all departments as necessary to address performance improvement opportunities and risk reduction strategies.
- Continuous Improvement, 5%
Created a comprehensive Inclusion training program directed to improve inclusive management behavior, diversity in the workplace and continuous improvement.
Common skills that a performance manager uses to do their job include "performance management," "project management," and "customer service." You can find details on the most important performance manager responsibilities below.
Communication skills. The most essential soft skill for a performance manager to carry out their responsibilities is communication skills. This skill is important for the role because "top executives must be able to convey information clearly and persuasively." Additionally, a performance manager resume shows how their duties depend on communication skills: "managed and developed organizational training, communications, and process improvement solutions for both internal and external hp customers. "
Leadership skills. Another soft skill that's essential for fulfilling performance manager duties is leadership skills. The role rewards competence in this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." According to a performance manager resume, here's how performance managers can utilize leadership skills in their job responsibilities: "managed the hr function in a hr business partnering model for shared hr leadership. "
Problem-solving skills. A big part of what performance managers do relies on "problem-solving skills." You can see how essential it is to performance manager responsibilities because "top executives need to identify and resolve issues within an organization." Here's an example of how this skill is used from a resume that represents typical performance manager tasks: "developed business relationships; create sales with decision makers to recommend appropriate performance improvement solutions. "
Time-management skills. A commonly-found skill in performance manager job descriptions, "time-management skills" is essential to what performance managers do. Performance manager responsibilities rely on this skill because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." You can also see how performance manager duties rely on time-management skills in this resume example: "completed monthly calculation of bonus commissions timely and accurately that ensured proper recording in general ledger within the agreed deadlines. "
The three companies that hire the most performance managers are:
- Deloitte172 performance managers jobs
- Highmark52 performance managers jobs
- Accenture31 performance managers jobs
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Compare different performance managers
Performance manager vs. Manager, center operations
The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.
While similarities exist, there are also some differences between performance managers and manager, center operations. For instance, performance manager responsibilities require skills such as "customer service," "performance improvement," "visualization," and "business development." Whereas a manager, center operations is skilled in "infrastructure," "standard operating procedure," "patients," and "professional work." This is part of what separates the two careers.
Managers, center operations earn the highest salaries when working in the manufacturing industry, with an average yearly salary of $68,400. On the other hand, performance managers are paid more in the professional industry with an average salary of $110,053.The education levels that managers, center operations earn slightly differ from performance managers. In particular, managers, center operations are 5.3% less likely to graduate with a Master's Degree than a performance manager. Additionally, they're 0.4% less likely to earn a Doctoral Degree.Performance manager vs. Manager executive
A manager executive is in charge of supervising and overseeing an establishment's daily operations, ensuring everything runs efficiently and adheres to company standards. They mostly have administrative duties such as setting goals and guidelines, establishing budgets and timelines, making significant decisions, delegating responsibilities among managers, and reviewing progress reports, addressing issues and concerns. They also spearhead programs and projects, highlighting their vision and mission. Additionally, a manager executive leads and empowers employees while implementing policies and regulations that shape the company.
Each career also uses different skills, according to real performance manager resumes. While performance manager responsibilities can utilize skills like "performance management," "process improvement," "performance improvement," and "continuous improvement," managers executive use skills like "human resources," "logistics," "powerpoint," and "payroll."
In general, managers executive achieve similar levels of education than performance managers. They're 3.2% less likely to obtain a Master's Degree while being 0.4% more likely to earn a Doctoral Degree.Performance manager vs. General manager of operations
General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a performance manager is likely to be skilled in "project management," "performance improvement," "visualization," and "sql," while a typical general manager of operations is skilled in "develop team," "financial statements," "logistics," and "payroll."
General managers of operations typically earn lower educational levels compared to performance managers. Specifically, they're 6.0% less likely to graduate with a Master's Degree, and 0.5% less likely to earn a Doctoral Degree.Performance manager vs. Business manager
A business manager is responsible for directing the overall operations of the company, ensuring that all employees do their tasks efficiently and accurately. Business managers' duties include developing strategic solutions, evaluating employees' performance, identifying business opportunities to grow, monitoring the company's expenses to meet its budget goals, implementing techniques to boost the company's revenue and profitability, and adhering to the company's legal policies and procedures. A business manager must have excellent leadership and interpersonal skills to supervise daily operations.
Even though a few skill sets overlap between performance managers and business managers, there are some differences that are important to note. For one, a performance manager might have more use for skills like "performance management," "process improvement," "performance improvement," and "continuous improvement." Meanwhile, some responsibilities of business managers require skills like "powerpoint," "human resources," "payroll taxes," and "business plan. "
The technology industry tends to pay the highest salaries for business managers, with average annual pay of $98,577. Comparatively, the highest performance manager annual salary comes from the professional industry.In general, business managers hold similar degree levels compared to performance managers. Business managers are 4.1% less likely to earn their Master's Degree and 0.4% less likely to graduate with a Doctoral Degree.Types of performance manager
Updated January 8, 2025
