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Personal assistant/office assistant skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Allison White,
Allison White
Below we've compiled a list of the most critical personal assistant/office assistant skills. We ranked the top skills for personal assistants/office assistants based on the percentage of resumes they appeared on. For example, 16.5% of personal assistant/office assistant resumes contained customer service as a skill. Continue reading to find out what skills a personal assistant/office assistant needs to be successful in the workplace.

15 personal assistant/office assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how personal assistants/office assistants use customer service:
  • Service Focus: Appropriately and effectively communicated with immigrants seeking to retain immigration counsel while providing friendly, personable customer service.
  • Designed, implemented and evaluated employee training, policies and development programs, customer service initiatives, and performance measurement criteria.

2. Travel Arrangements

Here's how personal assistants/office assistants use travel arrangements:
  • Coordinated travel arrangements, corporate housing arrangements, maintained database and ensured the delivery of premium service to customers.
  • Provide exceptional support to president/CEO, by coordinating schedule, meetings and all domestic and international travel arrangements.

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how personal assistants/office assistants use financial statements:
  • Handled condo finances, insurance company credentialing for doctor, prepared financial statements for accountant.
  • Organized financial statements, issued QuickBooks reports to Accountant for tax purposes, and completed 1099 Forms to outside contractors.

4. Appointment Scheduling

Here's how personal assistants/office assistants use appointment scheduling:
  • Automated office operations, managing client correspondence, appointment scheduling, record tracking, and data communications.
  • Set up Owners new email, access to office network and appointment scheduling software.

5. Front Desk

Here's how personal assistants/office assistants use front desk:
  • Front desk reception, answered phones, filed, emailed (mass and individual), and other administrative tasks.
  • Front Desk Reception- (when first hired and when needed) Greeting patients and preparing their files for the doctors.

6. QuickBooks

Here's how personal assistants/office assistants use quickbooks:
  • Mitigated financial discrepancies by accurately monitoring billing, receipts, invoices, and executive expenses into QuickBooks.
  • Performed payroll procedures and used QuickBooks to record daily accounting activities.

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7. Office Operations

Here's how personal assistants/office assistants use office operations:
  • Directed day-to-day office operations, providing fundamental support to Financial Director and Partner of computer simulation consultants and suppliers.
  • Assist the Diplomatic Courier Service Senior Management in high level executive administration functions to ensure efficient office operations.

8. Office Equipment

Here's how personal assistants/office assistants use office equipment:
  • Maintain office equipment/accurate billing/collections for clients/tenants & Rent Rolls/Trust Accounts/Payroll/E-Bank Deposit.
  • Operate office equipment such as fax machines, copiers, phone systems and arrange for repairs when equipment malfunctions.

9. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how personal assistants/office assistants use real estate:
  • Managed the front office and day-to-day operations in a General Contractor/Real Estate environment.
  • Provided administrative and executive support within a real estate office.

10. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how personal assistants/office assistants use human resources:
  • Managed all facets of Human Resources including candidate selection and interviews.
  • Executed responsibilities of Human Resources.

11. RUN Errands

Running errands means to go out on a short trip to buy, collect, or deliver something normally for a particular person or reason.

Here's how personal assistants/office assistants use run errands:
  • Run errands; pick up office supplies and job materials regarding set and product design.
  • Answer phones, run errands, and provide data entry assistance, wherever needed.

12. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how personal assistants/office assistants use bank deposits:
  • Performed all billing functions; reconciled bank accounts, accounts receivable/payable, bank deposits, collections, processed employee expense reports.
  • Provide liaison between the company controller and local bank, process and deal with daily bank deposits, transactions and reconciliations.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how personal assistants/office assistants use telephone calls:
  • Answered telephone calls Scheduled appointments Filed paperwork Typed up paperwork Helped with finances
  • Assisted with filing, computer research, made telephone calls, and assisted with paying bills.

14. Office Management

Here's how personal assistants/office assistants use office management:
  • Direct assistant to the Vice President of Operations and responsible for all clerical, administrative, and office management duties.
  • Completed project research, website development, internship outreach, and office management tasks such as purchase orders and errands.

15. PowerPoint

Here's how personal assistants/office assistants use powerpoint:
  • Developed PowerPoint presentations for nationally and internationally held conferences where CEO served as lecturer.
  • Prepared PowerPoint presentations and detailed client Asset Allocation using models/pie charts.
top-skills

What skills help Personal Assistants/Office Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on personal assistant/office assistant resumes?

Allison White

Associate Professor, Ohio University

Knowledge of spreadsheets software such as MS Excel is a commonly sought-after skill. Employers want word processing and spreadsheet skills but often say they want high school graduates and pay accordingly. These skills aren't always taught in high school. Those in the field should seek these skills. Additionally, medical and legal assistants have highly sought after. Terminology courses for these specialized areas are sometimes offered at the vocational schools but are usually offered at the post-secondary level.

What soft skills should all personal assistant/office assistants possess?

Allison White

Associate Professor, Ohio University

Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!

What hard/technical skills are most important for personal assistant/office assistants?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.
Do you want to know more?
Read more about what experts have to say about personal assistant/office assistant

List of personal assistant/office assistant skills to add to your resume

Personal assistant/office assistant skills

The most important skills for a personal assistant/office assistant resume and required skills for a personal assistant/office assistant to have include:

  • Customer Service
  • Travel Arrangements
  • Financial Statements
  • Appointment Scheduling
  • Front Desk
  • QuickBooks
  • Office Operations
  • Office Equipment
  • Real Estate
  • Human Resources
  • RUN Errands
  • Bank Deposits
  • Telephone Calls
  • Office Management
  • PowerPoint
  • A/R
  • Event Planning
  • Office Systems
  • A/P
  • Expense Reports
  • Property Management
  • Office Procedures
  • Bank Accounts
  • Administrative Tasks
  • Windows
  • Word Processing
  • Email Correspondence
  • Data Management
  • MLS
  • Office Organization
  • Bank Reconciliations
  • Direct Calls
  • Office Functions
  • Photoshop
  • Inventory Control
  • Office Tasks
  • Facebook
  • Financial Reports
  • AP
  • Insurance Claims
  • Office Machines
  • Bank Statements
  • Multi-Line Phone System
  • Administrative Functions
  • Rental Properties
  • Open Houses
  • Quality Support
  • Medical Billing
  • Conference Calls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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