What does a personal banker do?
A personal banker is responsible for managing the customers' financial records and assisting them in various banking transactions. Personal bankers' duties also include handling customers' inquiries for financial plans, understanding the banking and financial industry principles, processing applications, verifying account details, and offering bank products based on the customers' needs. A personal banker must have excellent customer service and communication skills, providing the best options for the customers, and helping them achieve their financial goals.
Personal banker responsibilities
Here are examples of responsibilities from real personal banker resumes:
- Manage customer s portfolio while identifying cross-sell opportunities to increase acquisition of customer s financial and credit services.
- Work one-on-one with clients to gather requirements and identify cross-selling opportunities and leverage customer leads and referrals to identify new prospects.
- Certify as a public notary and international wire transfers.
- Process consumer loan applications following approve guidelines, NMLS certify.
- Identify and maximize new account sales and cross-sell opportunities, utilizing customer profiling to develop book of business.
- Identify cross-sell opportunities, including opportunities to refer customers to other sales representatives through proper customer profiling and needs-base selling.
- Assist customers with all notary needs.
- Provide customer service by receiving deposits, cashing checks and government bonds, making withdrawals and loan payments, etc.
- Handle deposits, withdrawals, money orders, savings bonds, cashier and travelers' checks and credit card advances.
- Make appropriate referrals to other business lines, including commercial and business banking base on information obtain through profiling.
- Develop customer base through cross-selling products and servicing existing clients, develop new business through interaction with internal and external resources.
- Handle opening of new accounts, (checking, and savings, IRAs, CDs, safe deposit).
- Open new accounts, deposit products and CDs.
- Execute the loan origination process, including ordering credit reports and appraisals.
- Obtain insurance license to sell annuities.
Personal banker skills and personality traits
We calculated that 10% of Personal Bankers are proficient in Customer Relationships, Cross-Sell, and Customer Satisfaction. They’re also known for soft skills such as Customer-service skills, Analytical skills, and Detail oriented.
We break down the percentage of Personal Bankers that have these skills listed on their resume here:
- Customer Relationships, 10%
Build quality personal or business customer relationships by proactively recommending appropriate bank products, accounts, loans and various financial products.
- Cross-Sell, 6%
Managed customer s portfolio while identifying cross-sell opportunities to increase acquisition of customer s financial and credit services.
- Customer Satisfaction, 5%
Trained in banking procedures and customer relations Excelled in Customer service: Customer satisfaction surveys measured my customer service attributes.
- NMLS, 5%
Complied with federal and international compliance regulations and procedures, along with completion of NMLS origination licensing.
- Bank Products, 5%
Designated Citibank at Work Representative to help market Citibank products and services to participating Citibank at Work Employers.
- Financial Services, 5%
Preformed and supported operational financial service, processed new account transactions; assisting customers with various account and financial services.
Common skills that a personal banker uses to do their job include "customer relationships," "cross-sell," and "customer satisfaction." You can find details on the most important personal banker responsibilities below.
Customer-service skills. One of the key soft skills for a personal banker to have is customer-service skills. You can see how this relates to what personal bankers do because "securities, commodities, and financial services sales agents must be persuasive and make clients feel comfortable with the agent’s recommendations." Additionally, a personal banker resume shows how personal bankers use customer-service skills: "managed customer portfolios and offered financial advice regarding investments, consumer loans and personal banking. "
Analytical skills. Another essential skill to perform personal banker duties is analytical skills. Personal bankers responsibilities require that "to judge the profitability of potential deals, securities, commodities, and financial services sales agents must have strong analytical skills." Personal bankers also use analytical skills in their role according to a real resume snippet: "understand and analyze customers' financial needs, provide expert financial advice to help them achieve financial success"
Detail oriented. personal bankers are also known for detail oriented, which are critical to their duties. You can see how this skill relates to personal banker responsibilities, because "investment bankers must pay close attention to the details of initial public offerings and mergers and acquisitions because small changes can have large consequences." A personal banker resume example shows how detail oriented is used in the workplace: "cash handling and attention to detail with all transactions. "
Initiative. A big part of what personal bankers do relies on "initiative." You can see how essential it is to personal banker responsibilities because "securities, commodities, and financial services sales agents must create their own client base by making “cold” sales calls to people to whom they have not been referred and to people not expecting the call." Here's an example of how this skill is used from a resume that represents typical personal banker tasks: "well versed with selling various banking products by building customer relationships through sales initiatives, telemarketing and cross-sells. "
Math skills. Another crucial skill for a personal banker to carry out their responsibilities is "math skills." A big part of what personal bankers relies on this skill, since "securities, commodities, and financial services sales agents need to be familiar with mathematical tools, including investment formulas." How this skill relates to personal banker duties can be seen in an example from a personal banker resume snippet: "demonstrate understanding of advanced math functions that allow for analysis of credit and financial information. "
The three companies that hire the most personal bankers are:
- Fifth Third Bank517 personal bankers jobs
- Wells Fargo287 personal bankers jobs
- Citi234 personal bankers jobs
Choose from 10+ customizable personal banker resume templates
Build a professional personal banker resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your personal banker resume.
Compare different personal bankers
Personal banker vs. Teller
Tellers are bank employees who handle face-to-face or in-person transactions of clients. They are the bank's front liners, and they interact with clients on a daily basis. They process requests related to the clients' bank accounts, including, but not limited to, opening and closing accounts, withdrawing and depositing cash and checks, processing loan requests, accepting payments, validating transactions, and answering any other questions that a client may have. They should also be familiar with the bank's products and services. Tellers should have good customer service skills, attention to detail, and basic accounting skills.
There are some key differences in the responsibilities of each position. For example, personal banker responsibilities require skills like "customer satisfaction," "nmls," "good judgment," and "product knowledge." Meanwhile a typical teller has skills in areas such as "basic math," "savings withdrawals," "credit card payments," and "bank operations." This difference in skills reveals the differences in what each career does.
Tellers really shine in the finance industry with an average salary of $32,762. Comparatively, personal bankers tend to make the most money in the finance industry with an average salary of $37,146.tellers tend to reach similar levels of education than personal bankers. In fact, tellers are 3.0% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Personal banker vs. Finance service specialist
A financial service specialist is responsible for determining the clients' financial needs by assessing their account profiles and financial performance. Financial service specialists sell insurance services and other financial instruments based on clients' specifications and risk appetite. They also review stock trends and market stability to create financial forecasting and modify investment plans for the clients. A financial service specialist must have excellent communication and analytical skills, especially in discussing options to the clients to achieve their long-term goals and objectives.
Each career also uses different skills, according to real personal banker resumes. While personal banker responsibilities can utilize skills like "cross-sell," "customer satisfaction," "cash handling," and "good judgment," finance service specialists use skills like "mutual funds," "patients," "life insurance," and "powerpoint."
Finance service specialists earn a higher average salary than personal bankers. But finance service specialists earn the highest pay in the real estate industry, with an average salary of $44,306. Additionally, personal bankers earn the highest salaries in the finance with average pay of $37,146 annually.finance service specialists earn similar levels of education than personal bankers in general. They're 2.9% more likely to graduate with a Master's Degree and 0.0% more likely to earn a Doctoral Degree.Personal banker vs. Finance service advisor
A finance service advisor provides clients with recommendations on taxes, college savings accounts, retirement, estate planning, and investments. Finance service advisors collaborate with the executives for profitability and efficiency through project management strategy and accounting procedure restructuring. They provide assistance, referrals, and information on eligibility for services. Also, they maintain client retention through strategic investment plans base on equity and fix income report evaluations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a personal banker is likely to be skilled in "cross-sell," "nmls," "good judgment," and "math," while a typical finance service advisor is skilled in "financial aid," "bank operations," "crm," and "commodities."
Finance service advisors earn the best pay in the finance industry, where they command an average salary of $69,449. Personal bankers earn the highest pay from the finance industry, with an average salary of $37,146.finance service advisors typically earn similar educational levels compared to personal bankers. Specifically, they're 2.1% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Personal banker vs. Finance service representative
A financial service representative typically works for a bank or a similar establishment. One of their primary responsibilities is to reach out to clients and offer financial advice, services, or products such as insurance and credit cards. They can also set appointments, meet with clients to discuss benefits, and even gather applications. Furthermore, a financial service representative needs to have extensive knowledge of the products and services and be equipped with communication skills to build a rapport that will be essential in securing trust and sales.
Types of personal banker
Updated January 8, 2025
