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Personal banking officer skills for your resume and career
15 personal banking officer skills for your resume and career
1. Bank Products
Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.
- Achieve personal production goals by expanding relationships and acquiring new relationship, utilizing effective calling techniques and leveraging bank products and services
- Created and maintained close rapport with customers while promoting bank products and services to satisfy customers personal and financial needs.
2. Loan Applications
A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.
- Processed loan applications and facilitated the sale of corresponding loan products while performing related customer account maintenance.
- Processed consumer loan applications, assisting customers in completing loan applications.
3. Cross-Sell
Cross-selling is the activity of selling various products or services to a consumer to add the sale value.
- Coached tellers how to cross-sell different products to fit customers needs.
- Promote and cross-sell new products and services including loans/lines of credit.
4. Financial Products
Financial products refer to instruments through which an individual can invest, borrow or save money. Such devices include credit cards, shares, deposits, bonds, and loans.
- Promoted financial products - exceeded variable volume target by 5%; totaling $850K in revenue for the quarterly goal.
- Call customer to inform them of new financial products;Translate from Spanish to English for mortgage and investment departments.
5. Financial Services
Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.
- Identified financial services and products for clients in order to provide a smooth banking experience while educating them along the way.
- Assisted clients in their selection of various accounts and financial services, including consumer loans and lines of credit.
6. Customer Relationships
Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.
- Process Improvement: Trained sales service associates in cross-selling additional products and services to deepen customer relationships.
- Analyzed current customer relationships and proactively contacted customers with recommendations for their finances.
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Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.
- Review credit reports and provide solutions to clients in establishing, re-establishing and/or save money with current borrowing situation.
- Uploaded Accounts, ordered Debit/ATM Cards and Checks, Credit Reports, Verified new customer application information.
8. Outbound Calls
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
- Gained new customers through outbound calls (in-person and Telephone), partner referrals and Wells Fargo at Work on sites.
- Identify cross-selling opportunities and make 50-100 outbound calls weekly to increase daily core sales.
9. ATM
ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.
- Appointed as the marketing champion within the region and also selected as the ATM custodian.
- Balanced and audited vault, ATM, and teller drawers.
10. Business Development
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
- Accomplished consulting, business development, document evaluation and banking procedures.
- Developed new and existing clients focusing on small business development.
11. Real Estate
Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.
- Manage relationship-banking team, ensuring production in consumer real estate.
- Processed real estate loans such as purchase money mortgage deals, mortgage refinancing, and both residential and commercial properties.
12. Credit Card
A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.
- Compiled statistical data and analysis for credit card marketing strategies.
- Reported directly to the President of Southeast Bank Credit Card Division and maintained a liaison position for interaction with Executive Management.
13. Notary
- Served as a Notary for the bank.
- Performed Signature Guarantees and Notary's.
14. Equity Loans
- Assist in consumer lending in mainly car loans and home equity loans and lines of credit.
- Attained expertise in areas of Consumer Lending, Home Equity Loans, and Deposit Accounts.
15. Savings Accounts
- Opened checking, CD and savings accounts for both commercial and retail customers.
- Opened and closed certificate of deposits, checking and savings accounts.
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List of personal banking officer skills to add to your resume
The most important skills for a personal banking officer resume and required skills for a personal banking officer to have include:
- Bank Products
- Loan Applications
- Cross-Sell
- Financial Products
- Financial Services
- Customer Relationships
- Credit Reports
- Outbound Calls
- ATM
- Business Development
- Real Estate
- Credit Card
- Notary
- Equity Loans
- Savings Accounts
- Loan Products
- Bank Policies
- Customer Accounts
- Auto Loans
- Financial Solutions
- Client Relationships
- Account Types
- Business Accounts
- Wire Transfers
- Customer Portfolio
- Customer Inquiries
- Business Clients
- Consumer Loans
- Business Relationships
- Outbound Sales
- Business Loans
- Mortgage Loans
- Customer Issues
- Account Maintenance
- Customer Service
- Analysis Tools
- Credit Applications
- Credit Services
- Customer Retention
- CDS
- Commercial Loans
- Customer Transactions
- Sales Associates
- Community Events
- Credit Lines
- Annuities
- Heloc
- Iras
- Investment Products
- Branch Management
Updated January 8, 2025