Personal Security Specialist Skills

• Advised U.S. and British military personnel and senior leadership on proper gear and accessories needed for specific applications
• Managed and improved programs for training, operations and equipment organization 3,300+ military personnel.
• Involved in multiple multinational operations with military personnel from over five different Nations.
• Conducted many successful casualty evacuations in theater of both civilian and military personnel.
• Coordinated operations with military personnel.
• Performed a variety of administrative duties in support of military personnel, from entry into the service through separation and/or death.

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• Provided high-quality customer service for clientele, assisting with merchandise selection and promoting store specials.
• Demonstrated outstanding customer service to customers while selling company products and conducting transactions.
• Provided sales training for new associates to increase customer service and maximize productivity.
• Reduced loss prevention by providing enhanced customer service to all customers.
• Maintained optimum customer service levels in a high-traffic area.
• Provided excellent customer service by customizing invitations and banners.
• Helped with traffic, handled cash, walked, stood for long hours, customer service
• Helped train new employees and worked alongside managers to promote the best customer service.
• Assist in training staff in customer service and office procedures.
• Trained new employees in day-to-day customer service activities.
• Delivered 100% customer service at all times.
• Set store example for exceptional customer service.
• Assist guest in providing excellent customer service.
• Provide customer service in the invitation studio.
• Maintain quality control/satisfaction reports of personalization, constantly seeking new ways to improve customer service.
• Job Description: Apply customer service skills to satisfy the needs of all the patients to get in for their appointments.
• Major Accomplishments Established a strong customer base through exemplary customer service, attention to detail and a constant sense of urgency.
• Managed an extensive customer base, providing excellent customer service to clients in the follow up of the sale.
• Provided excellent customer service and handled all Cashier and Customer sale transactions Maintain the women's casuals clothing area
• Build a Michael Kors client relationship through product consultation and excellent customer service.

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• Served in the capacity of the Agent in Charge ensuring the personal safety and security of the principal.

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• Respond to emergency situations in accordance with established Diplomatic protective security policies, standards, and procedures.
• Respond to emergency situations on an on call basis.

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• Maintained zero incident/injury rate; served as Tactical Commander, when necessary.
• Served as Lead, Rear, and Limousine Driver, Tactical Commander, Agent in Charge, and Window Operator.
• Shift leader:Responsible for oversight of tactical commander and all duties related to the team.
• Operated in low-profile motorcades as Driver, Tactical Commander, Vehicle Commander and Advance Shift Leader.
• Assumed duties of Tactical Commander (TC) for a High Threat Protection Detail.
• Participate in daily PSD movements covering positions as driver, shooter and tactical commander.
• Selected by Shift Leader and trained to assume role as Tactical Commander.
• Worked as Tactical Commander of the motorcade during mobile operations.
• Served as Tactical Commander, Driver, and Detail Member.

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• Provided direct personal protection for diplomats in a high threat environment.
• Protect U.S. delegates entering high threat environments.

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• Maintained proficiency of Combat Lifesaving Skills for the unfortunate reality of combat casualties.
• Coordinated numerous combat patrols and four major combat operations.
• Supervised and coordinated over 150 combat patrols and security measures at the entry control point of a forward operating base.
• Prepare and package patients in the field for combat Medical Evacuation to higher level of care via rotary wing air-ambulance.
• Detect, Defer, and Defend principle personnel during combat operations and key leader engagements.
• Experienced in the area of Eleven Bravo Infantry Combat skills.
• Trained in (TCCC) Tactical Combat Casualty Care and CPR

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• Performed protective security functions such as Tactical Commander, lead driver, principals driver and follow driver during motorcade operations.
• Perform day-to-day personal protective security functions.
• Performed the day-to-day protective security functions as specified in daily post and detail orders.

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• Assisted in planning logistics and security of ground and air deployments throughout Iraq for the Commanding General and other VIPs.
• Provided safe transportation of VIP members of the United States Government to various venues under extremely high pressure situations.
• Ensured safety of VIP's during transportation between 7 different Forward Operating Bases and our Area of Responsibility.
• Ensured the safety of VIPs through maintaining cordons, surveillance and active patrolling.
• Greeted White House guests and VIPs to encourage hospitable relations amongst South Korean personnel.
• Provided and supervised armed security for VIP's

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• Worked with peers to develop and implement both group and individual sales goals.
• Meet daily, weekly, and yearly sales goals.
• Meet or exceed weekly sales goals Maintain weekly inventory of supplies
• Promoted to Michael Kors specialist following training and exceeding sales goals Merchandising Michael Kors shop to brand standards.
• Maximize area revenue through territory management expertise if efforts to exceed budgeted sales goals.
• Exceeded sales goals through continuous customer follow-up, exemplifying outstanding and effective communication skills.

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• Managed and navigated numerous motorcade and protective operations throughout the city of Kabul.
• Conduct personal security for daily operational convoys within the city of Kabul for US embassy personnel and embassy guard force.
• Assigned to the Department of State (DoS) Afghanistan Embassy Protection Detail (EPD) in Kabul, Afghanistan.
• Trained and supervised EPD members and liaised with agencies in the U.S. Embassy, Kabul and throughout Afghanistan.
• Ensured Anvil 5's motorcade to travel seamlessly through the chaotic streets of Kabul for over 200 missions.
• Performed duties as a PSS/DDM in support of Task Order 10 in Kabul, Afghanistan.
• Assigned to US Embassy in Kabul to provide personal protection for Ambassador and VIPs.
• Specialized in conducting static over watch as part of the Kabul Embassy Security Force.
• Assist in the response to attacks on the US Embassy - Kabul
• Protected U.S. Department of State assets and key personnel in the extremely dangerous Afghan capital of Kabul.
• Camp Eggers, NATO headquarters Kabul, Afghanistan.

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• Delivered product knowledge to sales professionals in other departments, to encourage cross selling between departments.
• Drive sales through the use of product knowledge, brand lifestyle, and cross-selling.
• Maintain in-depth product knowledge and policy knowledge from day-to-day.
• Conducted product knowledge training for new collections.
• Deliver an exciting customer experience providing the right solutions to our customers through professionalism and product knowledge.
• Shared product knowledge with customers while making personal recommendations, and forming professional relationships with customers.

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• Conducted protective security operations via motorcade and walking formations.

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• Provided personal protection to numerous senior state department officials and senior military officers.
• Provide high threat close protection for US State Department personnel stationed or visiting the US Consulate, Basra, Iraq.
• Participated in various protective details for U.S. State Department personnel throughout Central and Southern Iraq.
• Provide physical protection for State Department officials during trips into the red zone.
• Participated in various protective details for U.S. State Department personnel including the U.S.
• team for Aegis working at the Us embassy in Afghanistan Conducted Low Profile operations for state department representatives
• Provided security for the State Department on Sather Air Base.
• Team leader for State Department WMD responders in Northern Iraq.

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• Accustomed to working with diverse cultures in complex motorcade operations
• Conducted numerous Motorcade Operations as a Driver or Tactical Commander of a four to twelve person Personnel Protective Detail.
• Drive within motorcade operations, ensuring the safety and security of the principles and the team.
• Included walking formations, motorcade operations, advance surveillance, and helicopter operations.

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• Performed duties as a PSS/DDM in support of Task Order 05 in Baghdad, Iraq.
• Served as a Personal Security Specialist (PSS) at the United States Consulate Erbil, Iraq.
• Utilize multiple radio communication systems during PSS missions.

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• Process incoming inventory, merchandise sales floor, assemble floor sets and visual window displays utilizing directives.
• Joined the team on the sales floor or Family Room when needed.
• Examined sales floor in order to replenish merchandise needed.
• Market new products Make sales Organize clothing displays Keep a neat sales floor
• Followed company merchandise presentation directives and standards while merchandising incoming truck freight and replenishing the sales floor.
• Implemented new stockroom organizational system that significantly improved sales floor efficiency.

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• Trained Afghanistan National Army on the proper tactics, techniques and procedures of the M4/M16 Rifle System.
• Qualified to shoot and maintain M.240, .249, M16, M4, 203, 12 gauge, 9mm weapon systems.
• Maintained weapons quarterly qualifications as outlined in this contract, for the Glock, M4, Shotgun, M240, M249.
• Maintain weapons qualifications for Glock, M4, Shotgun, M240, M249 and M203 and familiarization fire for AK47.
• Qualified 4 x per year on Shotgun, M4, Glock, M240, M249, M203.
• Qualified quarterly with M4, Glock 19, Shotgun, M240, M249, M203, AK47.
• Trained and qualified on M4, Glock 19, M249, M240, M203 and Shotgun.
• Assist training clientele on various small arms to include carbines, pistols, Benelli m4 shotgun, Remington 700, Barret M82

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• Performed duties as dispatcher, directing responding law enforcement and security patrols to incident/accident scenes.
• Collected, analyzed and interpreted information contained in relevant law enforcement databases and credit bureau reports.
• Coordinated prosecution/restitution procedures as well as liaison with local, state and federal law enforcement.
• Conducted critical liaison and contingency planning with both local and federal law enforcement agencies.
• Conducted preliminary criminal checks with local law enforcement agencies.
• Analyzed security and law enforcement reports and statistics.

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• Assigned as the limousine driver responsible for maintaining the readiness of the vehicle to ensure its safe operations.
• Operated as armored vehicle driver for lead, limo, follow, and counter assault vehicle.

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• Processed and secured medical records.
• File claims with the Social Security office, photocopy documents, obtain medical records, and prepare cases.
• Schedule appointments, procedures and verify insurance Check patients in and out, collect copays and medical records
• Reviewed and interpreted medical records received to identify relevant information pertaining to adverse experiences and patient medical/concomitant histories.
• Maintained medical records and general data of customer's prescription records and encoded information in computerized medical profile.
• Maintain medical records and comply with third-party payer documentation/authorization requirements; provide accurate and timely chart documentation.

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• Assigned to Personnel Recovery and Quick Reaction Force for Embassy Personnel.
• Conduct route reconnaissance of the local area around the U.S. Embassy or any roads traveled by embassy personnel.

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• Qualified under WPPS II and WPS standards.
• Supported the US Department of State, as part of the World Wide Protection Services Program (WPS) in Iraq.

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• Answered main switchboard, DHEC and National Guard phone calls after hours and on weekends.
• Answer phone calls for general College information.
• Answered all incoming phone calls Faxed all records needed for other facility for patient care.
• confirm and schedule appointments, high volume phone calls, filing, patient charts, working together as a .
• Make routine adjustments through telephone calls and inter-departmental memos to perform follow-ups assessing the quantity and quality of services provided.
• Initiated telephone calls to customers and representative on a daily basis to obtain additional information to process financial requests.

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• Performed route reconnaissance and provided Advance Team and Quick Reaction Force (QRF) protection including helicopter air support.
• Led 5 man Quick Reaction Force (QRF) team focused on Close Quarters Battle within the Al-Faw Palace.
• Served as a member of a QRF.

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• Ensured proper credentials for entrance of secure buildings and oversaw personal electronic devices and firearms; prohibited entrance of unauthorized materials.
• Assumed role of team medic and oversaw daily health and wellness of team members.
• Assisted in and oversaw medical training to team and fellow site members.Accreditations and Course

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• Transitioned in and out of Iraq through Kuwait carrying an FN M249b SAW.
• Maintained quarterly weapons qualifications on a glock 19, AR-15, M249 S.A.W., and 240B medium machinegun.

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• Specialized in conducting Advance Team operations in support of the US Ambassador's detail.

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• Led a team of four personal security personnel which resulted in effective and safe battlefield circulation of designated personnel.
• Trained and qualified over 250 security personnel twice per year, held a 95% first time weapon qualification rate.
• Provided weapons instruction and training to contract security and local national security personnel.
• Provide assistance to the government security personnel, program managers, and associated contractor personnel.
• Provided specific guidance and recommendations to field and headquarters security personnel to resolve case-specific situations.
• Maintained employee security personnel folders to include updating personal and clearance information as necessary.

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• Ensured optimal safety and security of high priority individuals and equipment/assets to avert terrorist and other threats throughout Iraq.
• Provided protective security expertise as needed during mission planning in support of outside agencies.
• Alerted upper level management of serious threats and rapidly developing situations.
• Marketed personal lines property casualty insurance to member organizations within company.
• Assisted with incoming calls regarding property descriptions and amenities.
• Coordinated event-day activities with company reps and entertainers.
• Maintain awareness of all promotions and advertisements.
• Completed Department of State certified World Protective Security/Personnel Security Specialist (WPS/PSS) Course and WPS 2 transition course through Triple Canopy
• Be alert and scanning the area for possible threats and to ensure a safe ride for all passengers of the vehicle.
• Served as a member of an Emergency Response Team / Quick Reaction Force (ERT / QRF) when assigned.
• Worked overtime, overnight and on holidays to ensure that the work that needed to be done was done.
• PROGRAM DEVELOPMENT: Maintained a thorough tracking system of personnel records, supply requests, and training certificates.
• Provide personal security for entertainers while they were in town to perform at the Fox Theater.
• Received instructor certification from SHD Consulting, in CQC / Close Quarters Marksmanship (CQM).
• Coordinated merchandising, store advertising, customer service, and activities for a high volume store.
• Design and set up advertising signs and displays of merchandise to attract customers and promote sales.
• Trained weekly to maintain the skills required to protect personnel, information, and property.
• Trained personnel in weapons, infantry skills and implement a combat lifesavers course certification program.
• Rig pass certification to work in United States, Afghanistan, Canada, & Mexico.
• Maintained all home systems, vehicles, and equipment; oversaw property's command center.

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• Duties-*Hired out to events to maintain crowd control, usually bars that would have an event going on.
• Crowd control and coordination with local law enforcement.

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• Maintain confidential records, accounting, data entry and represent claimants before Administrative Law Judge.
• Assisted online entrepreneurs in finding suppliers and starting their online businesses, filed financial reports and completed miscellaneous data entry assignments.
• Inventory management/distribution, record keeping, data entry, customer support/follow ups, purchasing/material procurement, shipment/transport planning.
• Implement scanning or other automated data entry procedures, using imaging devices and document imaging software.
• Experienced in data entry and computer applications pertaining to inbound/outbound logistics of supplies and equipment.
• Facilitated transition from manual record keeping to computerized data entry of all transactions.

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• Displayed excellent leadership abilities in all aspects of Mission Planning and Preparation, Route Planning and Navigation.
• Used maps for land navigation and route planning.

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• Create long-term customer relationships that will lead to increased sales and profitability.
• Cultivate customer relationships to process them into loyal clients of Burberry.
• Delivered excellent customer service experiences Developed both new and existing customer relationships.
• Opened new Nordstrom accounts as a means of building customer relationships.

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• Acted as a liaison between the commander and multi-tiered government agencies.
• Designed classified networks for connectivity with government agencies and other contractors at the Secret and Top Secret/SCI classification levels.
• Prepared and maintained initial security packages to be submitted to various government agencies.
• Provided confirmation for facilities and provided written clearance confirmation for various government agencies.
• Coordinated with other organizations and government agencies to verify clearance and visit authorization requests.
• Authenticated client securities holdings to third party financial intuitions and government agencies.

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• Maintained protective formation position during principal's walking movements.
• Maintained protective formation position during the Principal's walking movements and provide security at the Principal's residence or Command Post.
• Maintained protective formation position during principal's walking movements Participated in advance security preparations.

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• Manage daily clinical functions for training soldiers and support staff, including triage, outpatient care, and referral.
• Assist physician in all aspects of patient care, including triage, patient education and referrals.
• Performed medical examinations to conceptualize diagnosis before patients were seen by a Medical Provider maximizing patient care between patients and Provider.
• Participated in quarterly hygiene department meetings in addition to monthly office staff meetings focused on enhancing patient care and improving office efficiency
• Provide direct patient care of chemically dependent adolescent and adult individuals and/or their families through outpatient programming and clinics.
• Communicated effectively with all peers and senior medical personnel to ensure fluid operations and optimal patient care.

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• Executed movements and conducted guardian angel security for high ranking DOD officials in high threat environments.
• Tasked with the responsibility of ensuring the safety of Military VIP's and DOD personnel.
• Initiate and process purchase orders request using DoD EMAll.
• Displayed the highest standards of professionalism and integrity when collaborating in meetings with external and internal DOD customers/ security staff.
• Interpreted and implemented Department of Defense (DoD) personnel security policies ensuring security determinations are processed correctly.
• Established and maintained a continuous relationship with all DOD agencies regarding Personnel Security and adjudicative decisions.

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• Initiate personnel security clearance investigations through the Personnel Security Investigation Center of Excellence PSI-CoE.
• Assist in adjudicating personal background investigations for suitability for a security clearance.
• Review any person on secured areas, making sure they had the security clearance required for the area.
• Use of the Consolidated Adjudication Facility (CAF) Portal to upload personnel documents regarding security clearance.
• Process and monitor security clearances investigations through the Joint Personnel Adjudication System (JPAS).
• Initiated and updated security clearances/access eligibility.

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• Participated as Shift Leader Royal Saudi Family Personal Security Details.
• Close Personal Security Detail Specialist:I was responsible for providing close personal security protection to various clients and principles.
• Deployed to Afghanistan, in support of Operation Freedom's Sentinel and conducted Personal Security Detail for Gen. John Nicholson
• Planned and led over 40 armed convoy escorts, personal security details, and quick reaction force operations.
• Served as a member of a personal security detail tasked with the protection of Department of Defense clients.
• Managed a 25-person team as primary shift leader for the U.S. Deputy Ambassador's Personal Security Detail.
• Armed Personal security detail for CEO and family.
• Provide Personal Security Detail (PSD) for Regional Security Officer (RSO/DOS Special Agent).
• Operated as part of a Personal Security Detail Providing high threat personal security for US Department of State Diplomatic personnel.

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• Interviewed patients to obtain medical history, performed physical exams including vital signs, and effectively communicated results to attending provider.
• Interview patients and document patient medical histories, obtain vital signs, perform primary assessments, administer immunizations and medications.
• Collected patient specimens and data, including vital signs, input/output and other delegated measurements.
• Monitor and interpret in-data display on physiological equipment and record data and vital signs.
• Administered intake interviews and attained and documented vital signs.
• Monitored and documented patient vital signs per physician directives

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